DMDC Support Office Contact Center Support

Added: Jan 17, 2012 9:04 am NOTIFICATION OF SOLE SOURCE AWARD

The Defense Human Resources Activity (DHRA) intends to award a contract on a sole source basis for help-desk support services to the following contractor:

• HP Enterprise Services (13600 EDS Drive, Herndon, VA 20171)

This contract will be awarded in accordance with FAR Part 6.302-1, only one responsible source and no other supplies or services will satisfy agency requirements. This is a bridge contract against the current expiring contract with a Period of Performance from 1 February 2012 to 31 July 2012. DHRA requires on-site contractor support to provide beneficiary services and ancillary support functions for the Defense Manpower Data Center (DMDC). These services play a critical role in the DMDC mission by providing service members, their family members, other eligible beneficiaries, Department of Defense and other Government organization with the benefits they are entitled to under Public Law.

This notice is not a request for competitive proposals. However, any party that believes it is capable of meeting the requirements stated in the attached Performance Work Statement (PWS) may submit a written capability statement that clearly supports and demonstrates their ability to perform the requirements. Capability statements must be received by the response date and time of this notice (see below). Submissions will be reviewed to determine if they can meet the requirements. A determination by the Government not to compete the proposed contract based upon responses to this notice is solely within the discretion of the Government.

This procurement is being conducted under negotiated procedures in accordance with FAR Part 12 and 15. Please see the attached PWS for a description of the requirements. Response Date: no later than 2:00 EST on 20 January 2012. Email inquiries shall be submitted to: Robert Freeman at Robert.Freeman@osd.pentagon.mil.