Dell Next Day Pro & Post Support Renewals FY25

The National Aeronautics and Space Administration Shared Services Center (NASA SSC) is seeking Dell Next Day Pro & Post Support Renewals for hardware assets used by the NASA Goddard Space Flight Center, specifically supporting the Roman Space Telescope mission. This is a brand name requirement exclusively for authorized Dell resellers, with vendors required to contact Dell's sales team directly for pricing. The solicitation (Number 80NSSC25887894Q-1) emphasizes critical infrastructure support, highlighting that using non-Dell vendors could jeopardize space technology integration and test activities. The procurement is designed to maintain hardware compatibility and prevent potential schedule delays that could incur substantial costs. Proposals must be submitted by March 14, 2025, with the opportunity originally posted on March 11, 2025.

The solicitation is not set aside for any specific category of business and falls under the NAICS category 541519 for Other Computer Related Services. The procurement covers 24 units of Dell Next Day ProSupport with Keep Your Hard Drive (KYHD) coverage, 1 extended warranty unit, and 14 units of Dell Next Day ProSupport One KYHD, with performance periods ranging from December 11, 2022 to February 22, 2026. The place of performance is located in Greenbelt, MD 20771, with specific hardware support focused on maintaining NASA Goddard Space Flight Center's technological infrastructure. While the total contract value is not explicitly stated, the comprehensive nature of the support renewals suggests a significant investment in maintaining critical space technology systems. The contract strictly prohibits third-party maintenance, mandating direct Dell support for the hardware assets.