Centralized appointment call center

Added: Feb 03, 2016 10:29 am Amendments:
Amendment 1 incorporates the following two documents:
- Questions and Answers submitted by Offeror's in accordance with the
   combined synopsis/solicitation.
- Register of Wage Determinations (WD 05-3033 Rev.-17) posted by the Department
   of Labor on 01/05/2016

Amendment 2 revises THE DEADLINE FOR RECEIPT OF OFFERS as follows:
   FROM 15 February 2016
   TO 16 February 2016

Added: Jan 04, 2016 4:35 pm This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in the Federal Acquisition Regulation (FAR), subpart 12.6, as supplemented by subpart 13.1 and additional information included in this notice. This announcement constitutes the only solicitation; this is a Request for Proposal (RFP) and a written solicitation will not be issued. The solicitation number is FA2823-16-R-6001 for Centralized Appointment Call Center services at Eglin AFB, FL.

The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-85 (04 Dec 2015) and DFARS Publication Notice 20151130 dated 30 Nov 2015.

The associated NAICS code is 561421 with a Small Business Size Standard of $15 million.

This solicitation is totally set-aside for Service Disabled Veteran Owned Small Business Concerns eligible under the small business program. Refer to FAR clause 52.219-27, Notice of Service Disabled Veteran-Owned Small Business Set Aside, accessible via the internet at http://farsite.hill.af.mil.

Description of Requirement: Refer to Attachment 1, Performance Work Statement (PWS). It is vital that potential offerors read and fully comprehend all of the requirements for completing the work outlined in the PWS dated 20 November 2015.

Period of Performance: 1 April 2016 through 30 September 2016 for the base period and three 1 year option periods from 1 October 2016 through 30 September 2019 (if all options are exercised.)

Questions and requests for clarifications regarding this solicitation are due no later than 2:00 PM CST on 19 January 2016. Questions/requests for clarifications shall be submitted in writing via email to christopher.slater.1@us.af.mil and john.sarver.2@us.af.mil. Responses to questions and requests for clarifications will be posted as an amendment to this solicitation no later than 4:00 PM CST on 26 January 2016. .

THE DEADLINE FOR RECEIPT OF OFFERS is 15 February 2016, 2:00 PM, Central Standard Time (CST).

Potential offerors are advised to frequently monitor this solicitation on Federal Business Opportunities at https://www.fbo.gov/ for the posting of possible changes/amendments to the Combined Synopsis/Solicitation, Appendices or Attachments. The Government reserves the right to cancel this solicitation, whether before or after the closing date. In the event the Government cancels this solicitation, the Government has no obligation to reimburse an offeror for any costs.

Wage Determination 05-3033, Revision 16, dated 8 July 2015 will be incorporated in the contract. All contractors must have an active registration in the System for Award Management (SAM) at https://www.sam.gov in order to be eligible for contract award.

The following provisions apply to this acquisition and may be accessed via the internet at http://farsite.hill.af.mil:

FAR 52.212-1 Instructions to Offerors - Addendum

Download Appendix B for 52.212-1 addendum

FAR 52.212-2 Evaluation - Commercial Items - Addendum

Download Appendix C for 52.212-2 addendum

The provision at FAR 52.212-3, Offeror Representations and Certifications - Commercial Items, applies to this solicitation and the offeror must include a completed copy of this provision with their proposal.

The following provisions apply to this acquisition and will be incorporated by full text. These provisions may be accessed via the internet at http://farsite.hill.af.mil:

The following clauses apply to this acquisition and will be incorporated by reference. These clauses may be accessed via the internet at http://farsite.hill.af.mil :

FAR 52.203-3 Gratuities
FAR 52.203-12 Limitation on Payments to Influence Certain Federal Transactions
FAR 52.203-16 Preventing Personal Conflicts of Interest
FAR 52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights
FAR 52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper
FAR 52.204-7 System for Award Management
FAR 52.204-9 Personal Identity Verification of Contractor Personnel
FAR 52.209-7 Information Regarding Responsibility Matters
FAR 52.212-1 Instructions to Offerors - - Commercial Items
FAR 52.212-2 Evaluation - Commercial Items
FAR 52.212-3, Offeror Representations and Certifications -- Commercial Items, Alt I
FAR 52.212-4 Contract Terms and Conditions - Commercial Items
FAR 52.219-1 Small Business Program Representations
FAR 52.222-21 Prohibition of Segregated Facilities
FAR 52.222-22 Previous Contracts and Compliance Reports
FAR 52.228-5 Insurance - Work on a Government Installation
FAR 52.232-40 Providing Accelerated Payments to Small Business Subcontractors
FAR 52.237-2 Protection of Government Buildings, Equipment and Vegetation
FAR 52.247-34 FOB Destination
FAR 52.253-1 Computer Generated Forms
DFARS 252.201-7000 Contracting Officer's Representative
DFARS 252.203-7000 Requirements Relating to Compensation of Former DoD Officials
DFARS 252.203-7001 Prohibition on Persons Convicted of Fraud or Other Defense Contract-Related Felonies
DFARS 252.203-7002 Requirement to Inform Employees of Whistleblower Rights
DFARS 252.203-7005 Representation Relating to Compensation of Former DoD Officials
DFARS 252.204-7003 Control of Government Personnel Work Product
DFARS 252.204-7004 Alternate A, System for Award Management
DFARS 252.204-7011 Alternative Line Item Structure
DFARS 252.204-7015 Disclosure of Information to Litigation Support Contractors
DFARS 252.225-7048 Export Controlled Items
DFARS 252.232-7003 Electronic Submission of Payment Requests
DFARS 252.232-7007 Limitation of Government's Obligation
DFARS 252.232-7010 Levies on Contract Payments
DFARS 252.243-7001 Pricing of Contract Modifications
DFARS 252.243-7002 Request for Equitable Adjustment
DFARS 252.244-7000 Subcontracts for Commercial Items
DFARS 252.247-7023 Transportation of Supplies by Sea

The following clauses apply to this acquisition and will be incorporated by full text. These clauses may be accessed via the internet at http://farsite.hill.af.mil:

FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items. The following are additional FAR clauses applicable under this clause, 52.212-5:
52.203-6 Restrictions on Subcontractor Sales to the Government
52.204-10 Reporting Executive Compensation and First-Tier Subcontract Awards
52.209-6 Protecting the Government' Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment
52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters
52.219-6 Notice of Total Small Business Aside
52.219-8 Utilization of Small Business Concerns
52.219-14 Limitations on Subcontracting
52.219-28 Post Award Small Business Program Representation
52.222-3 Convict Labor
52.222-19 Child Labor-Cooperation with Authorities and Remedies
52.222-21 Prohibition of Segregated Facilities
52.222-26 Equal Opportunity
52.222-35 Equal Opportunity for Veterans
52.222-36 Affirmative Action for Workers with Disabilities
52.222-37 Employment Reports on Veterans
52.222-40 Notification of Employee Rights under the National Labor Relations Act
52.222-50 Combating Trafficking in Persons
52.223-18 Encouraging Contractor Policies to Ban Text Messaging while Driving
52.225-13 Restrictions on Certain Foreign Purchases
52.232-33 Payment by Electronic Funds Transfer-System for Award Management
52.222-17 Nondisplacement of Qualified Workers
52.222-41 Service Contract Act of 1965
52.222-42 Statement of Equivalent Rates for Federal Hires
52.222-43 Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment
52.222-55, Minimum Wages Under Executive Order 13658
(End of Clause)

FAR 52.217-8 Option to Extend Services
FAR 52.217-9 Option to Extend the Term of the Contract
FAR 52.232-19 Availability of funds for the Next fiscal Year
FAR 52.252-1 Solicitation Provisions Incorporated by Reference
FAR 52.252-2 Clauses Incorporated by Reference

DFARS 252.203-7997 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements - Representations (DEVIATION 2016-O0003)
DFARS 252.203-7998 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements - Representations (DEVIATION 2015-O0010) (FY 15)
DFARS 252.203-7999 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements - Representations (DEVIATION 2015-O0010)
DFARS 252.204-7008 Compliance with Safeguarding Covered Defense Information Controls
DFARS 252.209-7991 Representation by Corporations Regarding an Unpaid Delinquent Tax Liability or a Felony Conviction under any Federal Law
DFARS 252.209-7998 (Dev) Representation Regarding Conviction of a Felony Criminal Violation under any Federal or State Law
DFARS 252.209-7999 (Dev) Representation by Corporations Regarding an Unpaid Delinquent Tax Liability or a Felony Conviction under any Federal Law
DFARS 252.232-7006 Wide Area Work Flow Payment Instructions
DFARS 252.237-7010 Prohibition on Interrogation of Detainees by Contractor Personnel

AFFARS 5352.201-9101 Ombudsman
AFFARS 5352.223-9000 Elimination of Use of Class I Ozone Depleting Substances (ODS)
AFFARS 5352.223-9001 Health and Safety on Government Installations
AFFARS 5352.242-9000 Contractor Access to Air Force Installations
AFFARS 5352.242-9001 Common Access Cards (CAC) for Contractor Personnel

Attachments: MUST BE DOWNLOADED SEPERATELY
Attachment 1: PWS
Appendix A - Bid Schedule
Appendix B - 52.212-1 Instructions to Offerors
Appendix C - 52.212-2 Evaluation Commercial Items
Appendix D - Past Performance Questionnaire
Appendix E - Technical Evaluation Worksheet
Appendix F - CACC Performance Work Statement