Appendix_E_-_Technical_Evaluation_worksheet.pdf

APPENDIX E

Technical Evaluation All Ratings Based on an Evaluation of Technically Acceptable / Technically Unacceptable

Request For Proposal : FA2823-16-R-6001

CENTRALIZED APPOINTMENT CALL CENTER (CACC)

REFERRAL MANAGEMENT CENTER (RMC)

REGISTRATION AND TRICARE PLUS ENROLLMENT CENTER (RTPEC)

INTERNAL MEDICINE CLINIC APPOINTMENT DESK (IMCAD), Eglin AFB, FL 32542

When filled in, this document is Source Selection Sensitive Information IAW FAR 3.104

Offeror # ________ Company Short Title ___________________________________________________

I. Quality Control Does the contractor Provide detailed Quality Control Plan suitable for incorporation into the contract upon award and general methodology to accomplish requirements as stated in the Performance Work Statement.

Does the plan contain the following information: Duties and responsibilities of the Quality Control Inspectors and titles and functions of other key management personnel who will be involved in quality control. An inspection system covering all the services contained in this PWS to include those listed on the Services Summary (SS). The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis and the frequency of inspections. Methods for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable. Description of the records to be kept to document inspections and corrective or preventive actions taken. Procedures for maintaining on-site records of all inspections and upon request, all documentation made available to the Contracting Officer or designated representative throughout the contract performance period. Procedures on how updates/changes to Quality Control plan will be accomplished.

Comments:

Rating: Acceptable Unacceptable

II. Staffing and Scheduling

Does the contractors staffing and scheduling plan provide details on planned staffing and methods for scheduling all categories of work to meet requirements of the PWS. The anticipated range of personnel required to accomplish the workload described in the PWS is from 18 to 24 personnel. Provide details on planned staffing along with disciplines, skills, and experience required to perform all functions and requirements of the PWS. Describe qualification standards for professional certifications/licenses and experience. Outline of personnel utilization (full-time, part-time, temporary, and cross-utilization) which demonstrates adequate staffing to meet all requirements and timelines. Provide methods for scheduling and staffing after normal duty hours work, special occasion work, emergency work, peak workload periods, overlapping and simultaneous tasks. Describe procedures to coordinate work requirements with the Government Contract Officer’s Representative (COR). Provide a method which demonstrates a plan to control work and maintain quality customer service

Comments:

Rating: Acceptable Unacceptable

III. Business Organization and Management Overview Does the contractors business organization and management overview provide the following.

Business Organization Chart with proposed structure, showing levels of management and authority and functional responsibilities for each organizational element. Identify any and all subcontractors who will be performing services under this contract. Names of individuals or qualifications and duties/responsibilities of individuals who will fill any key positions and what experience they have with similar work requirements and level of authority. Resumes and/or job descriptions including experience, education, professional certifications/licenses, and supervisory responsibility for all management, supervisory, and key technical positions that will be directly involved in the operation of this contract. Proposal must identify all proposed subcontracting arrangements and provide details on what each subcontractor will be responsible for to include functional area.

Comments:______________________________________________________________________________

Rating: ACCEPTABLE UNACCEPTABLE

IV. Transition and Phase Out Plan Does the contractors Transition Plan include milestones, which will indicate how and when properly trained and qualified personnel will assume full responsibility of all requirements identified in the PWS. The transition plan shall include start up, mobilization schedule, and transition depicting the chronological sequence of events, which shall be accomplished starting at contract award. Transition Tasks. The Service Provider shall ensure necessary personnel actions, appropriate training, (including any required certifications), appropriate security clearances, as well as non-personnel considerations including, but not limited to, materials and supplies, equipment, facilities, sub-contracts, leases, environmental issues, safety and security are accomplished in accordance with accepted transition plan. Transitional Interface. The Service Provider shall partner with Government personnel for transition to the maximum extent possible. The Service Provider shall coordinate with the Contracting Officer to ensure interference with current operations does not occur. NOTE: The Service Provider will be given access to applicable Government facilities only after security clearances have been validated. Phase Out. In the event a follow-on contract is awarded to other than the incumbent, the incumbent Service Provider shall cooperate to the extent required to permit an orderly transition to the successful Service Provider. Recruitment notices may be placed in each facility to allow successor Service Provider's access to incumbent employees.

Comments:______________________________________________________________________________

Rating: ACCEPTABLE UNACCEPTABLE

Overall Rating

ACCEPTABLE UNACCEPTABLE

COMMENTS:_______________________________________________________________________________________

EVALUATOR INFORMATION

Name ____________________________________; Title: ________________________________

Organization: ____________________________________________________________________________________

Phone Number: ____________________________

E-mail: _______________________________________________