Bereavement Survey - Base Plus 4 Year

Added: Jan 24, 2017 12:00 pm PLEASE SEE SOLICITATION VA245-17-R-0055 CURRENTLY OUT ON FBO.

SDVOSB SETASIDE BASED ON RFI RESULTS



The U.S. Department of Veterans Affairs (VA) requires data collection and analysis services for the Performance Reporting and Outcomes Measurements to Improve Standards of care at End-of-Life (PROMISE) Center located at the Corporal Michael J. Crescenz VA Medical Center (CMCVAMC) (Philadelphia) [also known as the Geriatrics and Extended Care (GEC) Resource Center]. The PROMISE Center was established in 2009 as part of the Comprehensive End of Life Care Initiative. The goal of the PROMISE Center and the Bereaved Family Survey (BFS) is to identify and reduce unwanted variability in end-of-life care throughout the VA and to define and disseminate processes of care that contribute to improved outcomes for Veterans near the end-of-life and their families. Beginning in FY2011, the BFS was one of two Veteran-centric measures in the National Directors Performance Plan (NDPP).

The Bereaved Family Survey (BFS) is comprised of 19 items. Sixteen forced-choice items focus on specific aspects of care that the Veteran received at a VA inpatient facility during the last month of life. These items evaluate performance on areas of care including communication, emotional and spiritual support, pain/PTSD management, benefits, and personal care needs.

Two open-ended questions solicit comments about both positive and negative aspects of care (e.g., how could the care be improved, and what else would you like to share about the Veteran's care during the last month of life?). The BFS Performance Measure (BFS-PM) consists of a single item on the BFS that asks respondents to provide a global rating of care during the last month of life. The BFS-PM is dichotomized into Excellent versus all other responses (i.e., Very good, Good, Fair, Poor ) and the facility / organizational level BFS-PM score reflects the percentage of respondents that rate care as Excellent. The BFS-PM is endorsed by the National Quality Forum (http://www.qualityforum.org/ProjectMeasures.aspx?projectID=73867).

A slightly modified BFS is currently being expanded to support the Home-Based Primary Care (HBPC) programs throughout the VA.