Annual maintenance renewal services for loftware software applications

Added: Mar 17, 2010 5:27 pm This is a combined synopsis/solicitation for commercial items prepared in accordance with Federal Acquisition Regulations (FAR), Part 12, utilizing FAR 13, Simplified Acquisition Procedures. This announcement constitutes the synopsis; proposals are being requested electronically to Mr. Raymond Hawkins, hawkinsra@mail.nih.gov. This solicitation is being issued as Request for Quotations (RFQ) under NLM-10-096/RSH. This solicitation document incorporates provisions and clauses that are in effect in the March 2005 FAR Revision, including all FAR Circulars issued as of the date of this synopsis. The North American Industry Classification System (NAICS) code is 541519- OTHER COMPUTER RELATED SERVICES.

It is the intent of the National Library of Medicine (NLM), to acquire professional support services for the continuation of annual maintenance on the Loftware Software applications on behalf of the National Institutes of Health. This is solicitation/synopsis is a 100% small business set-aside.

Title: ANNUAL MAINTENANCE RENEWAL SERVICES FOR LOFTWARE SOFTWARE APPLICATIONS

This solicitation is for the continuation of ongoing existing services under the NIH Business Systems (NBS) Enterprise Loftware Software applications. The incumbent has provided these services to NBS since 2007 and the maintenance service continuum is proprietary for the full functionality of the NBS Enterprise system.

The vendor shall provide the following tasks under this agreement:

1. Provide software updates and upgrades for the product during the contract term
2. Provide unlimited technical support by phone and email
3. Provide software license replacement for accidently damaged or malfunctioning hardware keys (Not including lost keys)
4. Provide upgrade notice emailed with immediate download passwords
5. Provide access to protected support pages on the Loftware website for troubleshooting.

Vendor shall comply with all applicable Federal, State and Local laws, executive orders, rules and regulations applicable to its performance under this order. Full text of clauses and provisions are available at Federal Acquisition Regulations (FAR): htm://www.amet.gov/far/. The FAR provisions and clauses sited herein are incorporated by reference into this solicitation. Offerors are advised to propose in accordance with the provision of FAR 52.212-1, Instructions to Offerors Commercial Items (September 2006). Offerors are advised to provide with their offer a completed copy of the following provisions: FAR 52.212-3, Offeror Representations and Certifications Commercial Items (November 2006). The following clauses apply to this acquisition: FAR 52.212-4, Contract Terms and Conditions Commercial Items (February 2007); FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Items (March 2007).

Full text of clauses and provisions are available at Federal Acquisition Regulation (FAR): http://www.arnet.gov/far/index.html.

This is a Request for Quotations (RFQ) and no other document will be issued. All quotations must be received in this officer by 12:30 p.m. EST on Thursday, April 1, 2010. Please reference the solicitation number, RFQ-NLM-10-096-RSH, on your quotation.

Parties interested in providing a competitive price quote for this requirement may send all quotes and proposals via email to hawkinsra@mail.nih.gov within 15 days from date of synopsis. Additionally, if you have any questions please contact Raymond Hawkins at hawkinsra@mail.nih.gov .

In order to receive an award, vendors must be registered and have valid certification in the Central Contractor Registration (CCR) and the Online Representations and Certifications Application (ORCA).