Window Cleaning Performance Work Statement.docx

Window Cleaning Services

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Bay Pines VA Healthcare System Environmental Management Service

Window Cleaning Services (Interior & Exterior)

Date: March 2021

Contents

BACKGROUND

The mission of the Department of Veterans Affairs (VA), Veteran’s Health Administration (VHA), Bay Pines VA Healthcare System is to provide benefits and services to Veterans of the United States. In meeting these goals, the CW Bill Young VA Medical Center (CWBY) and Lee County Healthcare Center (LCHCC) strives to provide a clean, aesthetically pleasing environment for patient care.

In order to meet the needs of our customers, the CWBY and LCHCC is seeking a vendor to provide periodic cleaning of windows on both campuses.

The contractor shall provide all management, tools, supplies, equipment and labor necessary to ensure that window-cleaning services are performed at CWBY, 10000 Bay Pines Blvd. Bay Pines FL, 33744, and the LCHCC located 2489 Diplomat Parkway East, Cape Coral FL, 33909.

APPLICABLE Regulations The Contractor shall conform to all regulations, Federal. State and local, governing examining and licensing of glazing maintenance operators, performance of glazing maintenance, and use of chemicals and equipment which may be in effect in the area in which the work under the contract will he performed

All work is to be performed in accordance with the guidelines established by Federal, State, and local ordinances and with the Contractor's Procedures Manual and Quality Control Manual.

SCOPE OF WORK

The contractor shall furnish all labor, supervision, management, management support, transportation, supply equipment, and materials except Government furnished space and utilities as identified in these specifications, necessary for accomplishment of complete glazing maintenance services (GMS) as described herein. In addition to these services, incidental cleaning functions not specifically listed but normally included as general practice within the glazing maintenance industry will be provided. These shall include, but not be limited to, cleaning of insect and energy conservation screens, cleaning of window frames, sills and sashes, and replacement of component elements of window units damaged during accomplishment of contractual service

PERFORMANCE DETAILS

Contractor shall provide services to complete the following primary tasks:

(1) Cleaning of glazed surfaces, exterior and interior

(2) Cleaning of frames, sills, solar screens, and sashes

(3) Cleaning of solar barrier films applied to glazed surfaces

(4) Cleaning of building entrance and exit doors

(5) Cleaning of building skylights

(6) Wax sealing fiberglass windows on the outside portion of the frames

(7) Pressure washing of concrete roof pavers, metal facia around exterior windows, including outside canopy.

Contractor personnel shall hold the following certifications:

(1) Certified Commercial Ground

(2) Certified Rope Descent Systems

(3) Certified Suspended Scaffolds

(4) Certified High Rise Specialist *If any of these certifications are proved to be not necessary by the contractor then they may be omitted as a requirement to perform the duties.

PERFORMANCE PERIOD

The period of performance shall be 12 months from June 1, 2021 to May 31, 2022 with four (4) options for one year each.

Cleaning and maintenance are to be done 2 times per year. (Fiscal/Calendar)

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). (If required, the CO may designate the Contractor to work during holidays and weekends)

There are ten (10) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, four are set by date:

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

PLACE OF PERFORMANCE

Tasks under this PWS shall be performed at the VA facilities identified below:

TRAVEL

There is no approved travel related to this requirement.

SPECIFIC TASKS AND DELIVERABLES

The Contractor shall provide service to the building/areas indicated in the Continuation of Standard Form 1449. All references to locations of rooms, building, or functions on any drawings or blueprints furnished, are for informational purposes only. Such references do not necessarily indicate that these locations or function designations will remain stable. Changes of functional designations or locations which affect this contract and which require permanent adjustments in frequency or type of performance will be coordinated with the Contractor prior to initiation of such a change to assure adequate contractual coverage. The Schedule of Cleaning(s) indicates the basic cleaning frequencies, however, the Chief, Environmental Management Services must approve station sequence of window cleaning. Contractor is required to check-in and checkout daily with assigned Housekeeping Manager. Deficiencies identified by Housekeeping Manager will be corrected. Following the Contractor's re- cleaning, the COR and/or his representative will re-evaluate such areas re-cleaning is required until the deficiency has been corrected. Contractor shall be escorted by VA personnel while cleaning the interior windows and partitions.

PROJECT MANAGEMENT

The Contractor shall specify a Project Manager who will have responsibility for performance of contract services. The Project Manager shall be competent to supervise all aspects of the contract and shall be available, on site, within 24 hours after notification during performance of contract work. The Contracting Officer shall be notified in writing, of the name of the Project Manager and of changes in personnel appointed to fulfill this function or of substitution of personnel due to illness or leave The Project Manager shall, in the absence of the Contractor, act as the Contractor's Representative. Cleaning of interior windows and canopies to be done after patient care hours at the LCHCC.

REPORTING REQUIREMENTS

The Contractor shall be responsible for scheduling the work performed. Anticipated schedules of when the work will be done shall be submitted to the Contracting Officer’s Representative (COR) no later than the contract start date. A daily schedule of areas to be serviced will be submitted in advance for each workday.

Deliverables:

A. A daily schedule of areas to be serviced

GENERAL REQUIREMENTS

The information in this section relates to all VA contracts and F is not specific to this particular service.

POSITION/TASK RISK DESIGNATION LEVEL(S) AND CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

POSITION/TASK RISK DESIGNATION LEVEL(S)

The position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the Performance Work Statement are:

Position Sensitivity and Background Investigation Requirements

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals, based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working, in accordance with their submitted proposal.

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

Contractor Responsibilities:

1. The Contractor shall prescreen all personnel requiring unescorted access to the facility in order to ensure they maintain the appropriate Background Investigation.

1. The Contractor shall bear the expense of obtaining background investigations.

1. Within 3 business days after award, the Contractor shall provide a roster of Contractor and Subcontractor employees to the COR to begin their background investigations. The roster shall contain the Contractor’s Full Name, Full Social Security Number, Date of Birth, Place of Birth, and individual background investigation level requirement (based upon Section 6.2 Tasks).

1. The Contractor should coordinate the location of the nearest VA fingerprinting office through the COR. Only electronic fingerprints are authorized.

1. For a Low Risk designation the following forms are required to be completed: 1.OF-306 and 2. DVA Memorandum – Electronic Fingerprints. For Moderate or High Risk the following forms are required to be completed: 1. VA Form 0710 and 2. DVA Memorandum – Electronic Fingerprints. These should be submitted to the COR within 5 business days after award.

1. The Contractor personnel will receive an email notification from the Security and Investigation Center (SIC), through the Electronics Questionnaire for Investigations Processes (e-QIP) identifying the website link that includes detailed instructions regarding completion of the investigation documents (SF85, SF85P, or SF 86). The Contractor personnel shall submit all required information related to their background investigations utilizing the Office of Personnel Management’s (OPM) Electronic Questionnaire for Investigations Processing (e-QIP).

1. The Contractor is to certify and release the e-QIP document, print and sign the signature pages, and send them to the COR for electronic submission to the SIC. These should be submitted to the COR within 3 business days of receipt of the e-QIP notification email.

1. The Contractor shall be responsible for the actions of all personnel provided to work for VA under this contract. In the event that damages arise from work performed by Contractor provided personnel, under the auspices of this contract, the Contractor shall be responsible for all resources necessary to remedy the incident.

1. A Contractor may be granted unescorted access to VA facilities and/or access to VA Information Technology resources (network and/or protected data) with a favorably adjudicated Special Agreement Check (SAC) or “Closed, No Issues” (SAC) finger print results, training delineated in VA Handbook 6500.6 (Appendix C, Section 9), and, the signed “Contractor Rules of Behavior.” However, the Contractor will be responsible for the actions of the Contractor personnel they provide to perform work for VA. The investigative history for Contractor personnel working under this contract must be maintained in the database of the Office of Personnel Management (OPM).

1. The Contractor, when notified of an unfavorably adjudicated background investigation on a Contractor employee as determined by the Government, shall withdraw the employee from consideration in working under the contract.

1. Failure to comply with the Contractor personnel security investigative requirements may result in termination of the contract for default.

METHOD AND DISTRIBUTION OF DELIVERABLES

The Contractor shall deliver documentation in electronic format, unless otherwise directed in Section B of the solicitation/contract. Acceptable electronic media include: MS Word 2000/2003/2007/2010, MS Excel 2000/2003/2007/2010, MS PowerPoint 2000/2003/2007/2010, MS Project 2000/2003/2007/2010, MS Access 2000/2003/2007/2010, MS Visio 2000/2002/2003/2007/2010, and Adobe Postscript Data Format (PDF).

PERFORMANCE METRICS

The table below defines the Performance Standards and Acceptable Performance Levels for Objectives associated with this effort.

The Government will utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable manner. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discretion.

GOVERNMENT FURNISHED PROPERTY

Not applicable

ADDENDUM A

Physical Security & Safety Requirements:

The Contractor and their personnel shall follow all VA policies, standard operating procedures, applicable laws and regulations while on VA property. Violations of VA regulations and policies may result in citation and disciplinary measures for persons violating the law.

1. The Contractor and their personnel shall wear visible identification at all times while they are on the premises.

2. VA does not provide parking spaces at the work site; the Contractor must obtain parking at the work site if needed. It is the responsibility of the Contractor to park in the appropriate designated parking areas. VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

3. Smoking is prohibited inside/outside any building other than the designated smoking areas.

4. Possession of weapons is prohibited.

5. The Contractor shall obtain all necessary licenses and/or permits required to perform the work. The Contractor shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract.

ADDENDUM B

Window Locations:

19,000

2,000

ADDENDUM C

C1. Tasks and Descriptions:

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