PERFORMANCE WORK STATEMENT_Amendment_01.pdf

PERFORMANCE WORK STATEMENT

McDonald Army Health Center, Fort Eustis, VA

1. GENERAL

1.1. Background. The Medical Readiness Contracting Office - EAST is responsible for assisting in establishing standardized bulk laundry/linen cleaning services for Medical Treatment Facilities (MTFs) within its region.

1.2. Scope. It is expressly agreed and understood that this contract is for non-personal services. The Contractor shall furnish all personnel, equipment, transportation, supplies, and supervision, except as specified herein as Government furnished, to provide bulk laundry services as specified herein, including pickup and delivery. This contract includes all functions, tasks, and responsibilities normally inherent in a hospital laundry facility. The Contractor shall establish and maintain a system of records to control and account for all work performed. All work under this contract shall be accomplished in accordance with current (a) The Joint Commission (TJC) standards, (b) the Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health Administration standards, (d) Healthcare Laundry Accreditation Council (HLAC), and (e) any other applicable Federal, State and local regulations and guidelines. Performance shall be in accordance with the scope of this Performance Work Statement (PWS) and other specifications or provisions of the contract.

Linen services are considered a mission essential function and an essential contractor service.

1.3. Period of Performance (POP). The POP is for a three (3) month phase-in period, a 12-month base year and four

(4) 12-month option periods.

1.4. Contractor Experience and Personnel.

1.4.1. Contractor Experience.

The Contractor shall have experience in providing hospital laundry services. The contractor must have gained this experience as a result of being regularly engaged in the business of providing laundry services in health care/patient care environments (e.g. inpatient and outpatient MTFs).

1.4.2. Personnel.

1.4.2.1. The Contractor shall provide a point of contact (POC) that shall be responsible for performance of the work.

The name of this person and an alternate who shall act for the Contractor when the primary is absent shall be designated in writing to the Contracting Officer (KO) no later than the start of the contract.

1.4.2.2. The POC and the alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.4.2.3. The POC and alternate must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements.

1.4.2.4. The contractor POC and alternate shall be available during normal duty hours within 60 minutes to meet on the installation with Government personnel designated by the KO to discuss problem areas.

1.4.2.5 Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags which contain the company name.

1.4.2.6. Security Requirements. Unaccompanied access to the MTF is not authorized without written consent from the COR or KO. All personnel entering the medical facility must wear a Contractor identification badge.

1.4.2.7. Contract Employee Training. Contractor employees shall be trained in accordance with all Federal, State, and local laws and regulations. The Contractor shall maintain personnel certification, training, and licensing records for employee requirements specified in this PWS. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within 4 hours of request.

1.4.2.8. Government Provided Training. Due to the computer requirements necessary to perform government provided training the contractor shall coordinate government-provided training requirements with the COR as needed for linen in house staff for new and annual requirements. The contractor shall document all government-provided training of staff to include orientation and annual training requirements. The contractor shall additionally ensure linen staff accomplish government-provided training as identified below:

1.4.2.9. The contractor shall ensure all contract employees attend MCAHC required orientation training within 30 calendar days of starting work. MCAHC training will be provided monthly for all new employees. The contractor will be provided training schedules and shall ensure that contract employees attend.

1.4.2.10. Antiterrorism (AT) Training.

1.4.2.10.1. AT Level I Training. Contract employees requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date and annually thereafter. The contractor shall ensure that all new contract employees complete AT Level I Training within 30 calendar days of starting work and annually thereafter. The contractor shall submit certificates of completion for each affected contract employee to the COR or to the KO, if a COR is not assigned, within 30 calendar days after completion of training by contract employees. (See Exhibit C).

1.4.2.10.2. iWATCH Training. The contractor shall brief contract employees on the local iWATCH program (training standards provided by the MTF antiterrorism officer). This local developed training will be used to inform contractor workers of the types of behavior to watch for and instruct contract workers to report suspicious activity to the COR. The contractor shall submit documentation of iWATCH training completion to the COR within 30 calendar days after contract award. The contractor shall report iWATCH training of new hires within 30 calendar days of hire. (See Exhibit C).

1.4.2.10.3. The contractor shall comply with OTSG/MEDCOM Policy Memo 16-035, Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training, 11 May 2016. The contractor shall ensure that all persons receive HIPAA training within 30 days of start of work to the MTF and annually no later than the 12th month anniversary of their previous training. The contractor shall submit course certificates to the COR within five calendar days of completion for each contract employee. (See Exhibit C).

1.4.2.10.4. Operations Security (OPSEC) Training. The contractor shall ensure all contract employees complete OPSECD training within 30 calendar days of hire and annually thereafter IAW AR 530-1, Operations Security. The contractor shall submit course certificates to the COR within five calendar days of completion for each contract employee. (See Exhibit C).

1.4.2.10.5. The contractor shall comply with the DoD Sexual Assault Prevention and Response (SAPR) Program requirements on prevention, response, and oversight to sexual assault.

Providers shall refer to the Department of Defense Directive (DoDD) 6495.01, Sexual Assault and Response (SAPR) Program at:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/649501p.pdf?ver=MlV9x4K YK2qsh38GtGegBw%3d%3d

1.4.2.10.5.1 The SAPR Program shall focus on the victim and on doing what is necessary and appropriate to support victim recovery, and, if a Service member, to support that Service member to be fully mission capable and engaged. The SAPR Program shall provide care that is gender-responsive, culturally competent, and recovery oriented.

1.4.10.6. Health Certificate and Physical Examinations and Immunizations – The Contractor shall ensure that employees working under the provisions of this contract have immunization screening as listed below prior to in-processing/initial assignment and will be reviewed annually by the Contracting Officer’s Representative (COR). This should be submitted within 30 days of contract award and then again annually. Employees (initial and future) shall have the following vaccinations: Measles, Mumps, Rubella, Chicken Pox (Varicella), and annual seasonal influenza.

If no documentation of immunizations is available, lab evidence of immunity will be used (antibody titers). Hepatitis B vaccination, post exposure prophylaxis for high-risk exposure is mandatory per Occupational Safety & Health Agency (OSHA) Bloodborne Pathogen Regulation, 29 Code of Federal Regulations (CFR) 1910.1030. The Contractor shall offer the employees the Hepatitis B vaccinations as well as post exposure prophylaxis for high-risk exposure (Human Immunodeficiency Virus (HIV) medication) per current guidelines of OSHA Blood Borne Standard 29 CFR 1910.1030. All employees also shall have initial and annual Tuberculosis (TB) screening.

Employees with positive tuberculin reactions shall have documentation of chest x-ray results not older than 12 months. Chest x-ray retesting of positive tuberculin reactors shall be required every 12 months or as needed if symptomatic. The Contractor is responsible for the cost of all vaccines and medications.

1.4.10.7. Contractor personnel shall comply with all Privacy of Protected Health Information standards.

1.5. Contractor Laundry Facilities.

1.5.1. The laundry facility shall be HLAC certified within 3-months of contract award and maintain that certification throughout the term of the contract.

1.5.2. Functional separation of clean and soiled laundry areas shall be maintained at all times.

1.5.3. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations.

1.5.4. Contractor Facility Visits. The COR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor. The COR will provide a minimum of one

(1) working day advance notification and coordination, with the contractor, prior to visiting contractor’s facility, The COR at his or her discretion may be accompanied by other government representatives.

1.6. Quality Management System (QMS). The Contractor shall establish and maintain a complete QMS in accordance with the provisions specified herein. The Contractor’s QMS shall provide an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. The Contractor's QMS shall address:

• Accurate documentation of work processes, procedures, and output measures.

• A systematic procedure for assessing compliance with performance objectives and standards.

• Accurate documentation of quality inspections and surveillance conducted throughout the execution of work.

QMS Policy and objectives should include:

• Quality organization o List of personnel o Responsibilities & lines of authority o Training and qualifications

• Approach to assuring quality of services provided and conformance with performance objectives and standards

• Methods and procedures for effective planning, operation and control of processes and performance of work

• Procedures for inspection and surveillance of services o Scheduling and performance of inspection and surveillance o Measurement, data collection and analysis o Corrective action, preventive action, and continuous improvement o Oversight of subcontracted work

• Documentation and records management

• Communication with Government customers

Contractor shall submit the QMS with their proposal.

1.7 Quality Assurance.

1.7.1. The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan. The Government will evaluate the Contractor’s completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.8 Contingency Plans. The Contractor shall provide a Contingency Plan, which will be submitted with their proposal and notify the COR and KO of any proposed modifications. The Contractor shall notify the COR and KO of any event that jeopardizes performance under this contract. The contractor shall submit a revised Contingency Plan to the COR within 7 days of any updates or changes. The plan shall include contingency operations for:

1.8.1. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

1.8.2 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the KO immediately. The Government reserves the right to obtain services from other sources in the absence of such action.

1.8.3. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the KO his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the KO. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the KO and initiate action under the Contingency Plan.

1.9. Exposure Control Plan. The Contractor shall develop an Exposure Control Plan that meets OSHA bloodborne exposure control plan standards, review/revise it annually and as necessary, in accordance with 29 CFR 1910.1030.

This exposure control plan should identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall make all their personnel aware of this plan not later than contract commencement date and not later than the first day of work for new employees and review it annually or more frequently, as necessary. The Contractor shall submit an exposure control plan within 14 calendar days after award. The contractor shall submit a revised Exposure Control Plan to the COR within 7 days of any updates or changes.

1.10. Health and Safety Plan. The Contractor shall develop and submit a health and safety plan that describes items such as Personal Protective Equipment (PPE), emergency equipment, personnel training, employee medical surveillance/vaccination program, and sample transportation/handling prior to the commencement of work. The Contractor shall submit a health and safety plan within 14 calendar days after award. The contractor shall submit a revised Health and Safety Plan to the COR within 7 days of any updates or changes.

1.11. Post Award Conferences and Periodic Progress Meetings. The Contractor may be required to attend administrative and coordination meetings, pre-performance conferences, performance assessment board meetings, partnering session, etc., as scheduled by the KO.

1.12. Transition Period.

1.12.1. General. The new Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.12.2. Transition Overlap. There will be a fourteen (14) day transitional period (unless approved by the KO for a longer period) to ensure proper inventory of laundry.

1.13. Hours of Operation.

1.13.1. FORT EUSTIS Normal Hours. The Government's regular working hours vary by MTF. Normal operating hours are 0600 hrs-1730 hrs. local time (6:00am-5:30am), Monday through Friday, except where otherwise specified in the PWS. The Contractor shall not be required to provide linen pickup services on Federal holidays.

1.13.2. Recognized Holidays. The following is a list of legal Federal holidays:

New Year’s Day, January 1st Martin Luther King Jr.’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, last Monday in May Juneteenth National Independence Day (June 19) Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veterans’ Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

1.13.2.a. Any of the above federal holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday.

1.13.3. Restriction to Contractor Working Hours. If the Contractor wishes to work outside of the Government's regular working hours for the Contractor’s convenience, the Contractor shall submit a written request to work outside the Government’s regular working hours. This request shall be sent to the CO/KO for approval and coordinated with the MTF. There will be no additional compensation for work performed outside regular working hours.

1.14. Inclement Weather Schedule. Linen shall be collected as scheduled during periods of inclement weather unless specific approval to delay collections is requested by the Contractor and received from the COR or CO/KO. Such approval will normally be granted only in cases of particularly severe weather, such a heavy snow, tropical storm, hurricane, etc.

1.15. Missed Pickups. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location. Contractor shall also notify CO/KO of missed pickups caused by Government delay within 24 hours, or next duty day.

1.16. Service Interruptions. If any scheduled linen removal services must be discontinued, even temporarily, the Contractor shall notify the CO/KO, affected tenants, and customers verbally and in writing or email as soon as possible before, but not less than 1 hour before known interruption of scheduled services. If the discontinued service is due to an emergency breakdown, the Contractor shall notify the CO/KO, affected tenants and customers as soon as practicable. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

1.17. Physical Security. The Contractor shall be responsible for safeguarding any and all Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.18. Installation Access and General Protection/Security Policy.

1.18.1. In-processing Requirements. Contractors are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.18.2. Access and General Protection/Security Policy and Procedures. All Contractors performing tasks under this PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies. The Contractor shall provide all information required for background checks to meet installation access requirements as performed by installation law enforcement, Director of Emergency Services or Security Office. Contractors shall comply with all personal identity verification requirements as directed by the Department of Defense (DoD), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.18.3 MTF’s on military installations. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure his planning for pick-ups and deliveries are scheduled so as to allow time for these inspections. Any violation of installation regulation, state or federal statue may result in the termination of the privilege to enter one or more military installations.

1.19. Additional Medical Treatment Facilities. In the event the Government elects to add MTFs, the workload requirement for the new MTF will be negotiated by the CO/KO for the basic contract.

1.20. Regulatory Compliance. The Contractor shall comply with all applicable local, State, and Federal instructions, regulations, standards, and laws. The Contractor shall be required to fully comply with all changes in regulations and laws as they occur during the contract term. This compliance shall be at no additional cost to the Government.

1.21. Protection of Government Property. During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

1.22. Organizational Conflict of Interest (OCI). The Contractor shall notify the CO/KO immediately whenever it becomes aware that a potential or actual OCI exists, as defined in FAR 9.5 – Organizational and Consultant Conflicts of Interest. The Contractor shall then submit a plan to the CO/KO within 5 business days detailing how to avoid or mitigate the OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the CO/KO and in the event the CO/KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO/KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS. Definitions of special terms and phrases used in this PWS are as follows:

2.1.1. Clean. Finished articles are dry and free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed without damaging the fabric. Tape and other adhesives shall be removed prior to or during the laundering process.

2.1.2. Clean Weight. The total weight of clean, dry laundered items that were not processed through individual counts (e.g., special items as defined below) delivered to and accepted by the Government.

2.1.3. Contaminated Laundry. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030, the Contractor is responsible for properly handling contaminated laundry.

2.1.4. Contingency Plan. Contingency Plan is a document describing actions to be implemented or taken in the event of unforeseen circumstances.

2.1.5. Contracting Officer (CO/KO). A person with the authority to enter into, administers, and/or terminates contracts and makes related determinations and findings. This is the only person authorized to make changes in the contract on behalf of the Government.

2.1.6. Contracting Officer’s Representative and Quality Assurance Evaluator (COR/QAE). Contracting Officer’s Representative and Assistant Contracting Officer’s Representative (COR/QAE) are the MTF personnel responsible for assisting in administration of the Government's quality assurance portion of the contract. These personnel are designated in writing by the CO/KO to be responsible for quality assurance, inspection, surveillance documentation and periodic (monthly) acceptance of Contractor's performance. A copy of the appointment letter will be provided to the Contractor.

2.1.7. Dyed Linen. Any unserviceable linen that is sent to the Contractor to be dyed brown and converted to rags

2.1.8. Hygienically Clean: Through a combination of soil removal, pathogen removal, and pathogen inactivation, contaminated laundry can be rendered hygienically clean. Hygienically clean laundry carries negligible risk to healthcare personnel and patients, provided that the clean textiles, fabric, and clothing are not inadvertently contaminated before use. The laundering process consists of the proper combination of water, heat, pH, oxidation, chemical sanitizers, and drying and sanitizing.

2.1.9. Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the PWS.

2.1.10. Quality Assurance Surveillance Plan (QASP). A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluations, evaluation parameters, example monitoring guides/checklists, , and other information that the COR should have to provide effective QA.

2.1.11. Quality Control. Quality Control is action taken by the Contractor, to control the production of goods or services so that they meet the requirements of the PWS.

2.1.12. Special Items. Special items are any items that must be kept separate from the laundering of other items.

Specific examples of special items are listed in Exhibit A.

2.1.13. Tails. A condition created when flatwork is not folded even with the corners not meeting each other.

2.1.14. Unserviceable Articles. Unserviceable articles are hospital items which are not considered usable by the Government. See Attachment XXX for sample MTF serviceability criteria.

2.2 ACRONYMS. Commonly used acronyms are listed below. Other acronyms and abbreviations are listed in Joint Publication 1-02, DOD Dictionary of Military and Associated Terms 08 November 2010, as amended through 15 October 2015.

AF Air Force AQL Acceptable Quality Level ANSI American National Standards Institute AAMI Association for the Advancement of Medical Instrumentation CDR Contract Discrepancy Report CFR Code of Federal Regulations CLIN Contract Line-Item Number CO/KO Contracting Officer COB Close of Business COR Contracting Officer's Representative CPARS Contractor Performance Assessment Reporting System CQC Contractor Quality Control DFAS Defense Finance and Accounting Service DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DOC Directorate of Contracting DoD Department of Defense FAR Federal Acquisition Regulation GPE Government Furnished Equipment GFP Government Furnished Property HIV Human Immunodeficiency Virus HLAC Healthcare Laundry Accreditation Council IAW In Accordance With MTF Medical Treatment Facility NCR National Capitol Region OCI Organizational Conflict of Interest https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwjTrdfr7aLMAhWD4CYKHaPXAUkQFggdMAA&url=https%3A%2F%2Fwww.cpars.gov%2F&usg=AFQjCNEJ2Xrb1bAJtGbm6z2tupgVUwbBEg

OSHA Occupational Safety & Health Agency POC Point of Contact POP Period of Performance PPE Personal Protective Equipment PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAE Quality Assurance Evaluator QASP Quality Assurance Surveillance Plan QC Quality Control QMS Quality Management System RHC-A Regional Health Command - Atlantic SDS Safety Data Sheet TB Tuberculosis TJC The Joint Commission

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1 Forms and Publications. The Government will provide authorized copies of forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.2 The Government will provide adequate space for contractor to use as office, supply, and storage. The spaces provided under the provision of this contract are identified in Exhibit F.

3.3 The Government will furnish utilities currently in existence to include electricity, water, natural gas, and sewage service. Heating and cooling services are furnished where work is to be performed.

3.3.1 Communications. The government will furnish local telephone service for use only in the performance of services under this contract. The government will not provide commercial long distance service.

3.3.2 Refuse /Cleaning Service. The government will furnish refuse service for disposal of general waste. The government will provide custodial cleaning services as is provided under current custodial housekeeping contract.

3.3.3 The Government will provide scales at pickup location. The Government owned scales will be calibrated annually, with a copy of the report provided to the Contractor.

3.3.4 Keys. The Government will furnish access keys for government provided spaces as listed under this contract.

4. CONTRACTOR FURNISHED PROPERTY AND SERVICES.

FORT EUSTIS.

4.1 The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to labor, facilities, materials, equipment, and vehicles.

4.2 The Contractor shall provide all linens as stated in Exhibit A.

4.3 The Contractor shall provide onsite staffing to operate linen exchange Monday through Friday between hours of 6:00 am and 2:30 pm, except holidays. Contractor employee will work on site occupying rooms in bldg. 576 as noted in Exhibit F. Contractor employee shall distribute/pick-up from the following clinics located in bldg. 576 Monday through Friday: Allergy/Derm, Family Health Clinic, General Surgery Clinic, GI, Internal Medicine Clinic, Male/Female locker rooms, McDonald Dental Clinic, Ortho Clinic, Physical Therapy, Women’s Health Clinic, X- Ray Department.

4.4 Distribute/pick-up from following clinics that are part of MTF with medical staff delivering and picking up needed linen from linen room in Bldg. 576. These clinics include: Tignor Dental, CBMH Williamsburg Medical Home, TMC#1, TMC#2 and Fort Story.

4.4.1 The pickup of all dirty and delivery of all clean linens by Contractor owned delivery/pickup vehicles will be done at loading dock located on side of bldg. 576 McDonald Army Health Center on Heiner Street. This dock is strictly for pickup and delivery no park zone. Pickup and delivery will be followed as stated in Exhibit B.

4.5 The Contractor shall provide their employees all appropriate PPE as required by OSHA.

4.6 The Contractor shall provide all pickup and delivery vehicles and vehicle drivers.

4.7 Contractor shall furnish and provide standardized bulk linen carts of which not less than 75% of the carts shall have shelving capability. The carts shall have a solid bottom shelf. Cart shall also be covered unless linen is shrink wrapped. The Contractor shall utilize these carts to move clean and soiled linen between the Government installations and their laundry facility with no interruption of linen inventory flow.

4.8 Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

4.9 The Contractor shall provide a packing slip type document for each cart delivered. This document shall identify the contents on the cart by item count for each type item on the cart.

4.10 The Contractor shall provide a facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, State, and Federal requirements. (Reference TJC Environment of Care Standard: EC.02.06.01 and EC.02.05.01, EP 15.

See also The American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008

5. TASKS AND REQUIREMENTS.

FORT EUSTIS.

5.1. Laundry Services. Laundry service shall be provided to the MTF. The turnaround time for this service shall be in accordance with the requirements of the local MTF. The soiled laundry shall be picked up, processed, cleaned, dried, packaged and returned in accordance with Exhibit B.

5.1.1. All vehicles utilized for this contract shall be properly state registered and licensed prior to being operated on Government property. The Contractor shall coordinate with the MTF and/or base personnel to obtain passes for the Contractor’s employees and vehicles as needed. The COR will assist with this process.

5.1.2. The Contractor shall ensure that all operators of Contractor owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

5.1.3. Soiled and clean articles shall not be transported in the same vehicle or carts. Vehicles and carts shall be cleaned after hauling soiled textiles prior to hauling clean articles. This should be addressed in the Contractor’s proposal and QMS.

5.1.4. All personal or Government property, to include money, which is found in the laundry, shall be returned to the Government.

5.2. Process of Receiving and Returning Laundry.

5.2.1. Laundry shall be received and processed by the Contractor and returned to the Government as follows:

a. Soiled laundry shall be weighed at the MTF on Government-owned scales. The weight will be recorded on daily tickets prior to the Contractor loading the laundry onto their vehicle. This weight will represent the Government verified ticket weight. Separate tickets shall be used for soiled laundry. The cart number, soiled cart weight (identified separately), and the total weight shall be recorded on the ticket. The Government and Contractor shall verify the weights and countersign the ticket to indicate agreement with those weights at time of pick-up. A copy of each completed laundry ticket shall be furnished to the Contractor and a copy shall be maintained by the Government. Contractor personnel shall be responsible for physically transferring soiled laundry into the Contractor's.

b. Scales: The government scales will be the official scales for weigh in of the soiled linen picked up by the contractor.

5.3. Service Turnaround Time. The Contractor’s laundry turnaround times are defined in Exhibit B and shall be monitored by the Government. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in Exhibit B. Failure to adhere to this requirement will be considered a deficiency in the Contractor’s performance. Service response times shall be computed from the time laundry is received by the Contractor at the Government site until the time it is returned to the Government.

5.4. Corrective Action. Re-performance of Laundering. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the government. Such items found as packages are opened by the customer will be identified by the COR to the contractor's representative after the unsatisfactory condition is discovered. These items will be returned for re-performance at no additional cost to the government. After they are re-cleaned, the contractor shall pack these items separately and identify by marking ‘Attention COR’. In addition, The Contractor shall take prompt actions to correct any services or products provided to the Government that do not conform to the requirements of this PWS or contract.

5.5. Standards of Quality. The standards in Exhibit E will be used by the Government to assure quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

5.5.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.5.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.5.3. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.5.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.5.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.5.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

5.5.7. Tumbled work such as laundry, towels, blankets shall be completely dry and soft.

5.5.8. Items processed on flatwork and ironers (e.g., sheets, pillowcases) shall be machine finished (ironed) so that the surfaces are smooth and without “rough dry” spots, wrinkles, or tails. Flatwork shall be free of creases when received by the Government.

5.5.9. Pressing. Presswork shall be accomplished so that items meet best commercial standards.

5.5.10. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles for return to the MTF in accordance with the Exhibit A.

5.6. Additional Requirements.

5.6.1. The Government shall place unsorted and contaminated laundry articles in Contractor provided laundry bags for laundry or plastic bags for Contractor pick up. All soiled/contaminated laundry shall be hygienically cleaned, and processed in strict accordance with federal, state and local laws as well as healthcare industry standards. Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article.

5.6.2. OSHA Bloodborne Pathogens Standards. The Contractor shall comply with the OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030.

5.6.3. Unserviceable Articles. All Contractor owned items identified as unserviceable and/or non-repairable found during delivery of clean linen shall be bagged, marked unserviceable and returned to contractor at no cost to the government.

5.6.4 Repairs. Except for articles no longer usable for the purpose intended, the Contractor shall repair at no additional cost to the Government all minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. In addition, the Contractor shall replace all broken or missing buttons with buttons of matching color and similar appearance and quality.

5.7. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

5.8. Packaging and Transporting. Packaging is the means of preparing the finished products for delivery to the hospital. All finished products shall be packaged in such a manner that will prevent contamination, moisture, or degradation in the cleanliness and quality of the product prior to its use at the MTF.

5.8.1. The laundry products shall be (a) sorted by type, size and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise. All products shall be bundled in accordance with Exhibit A. The Government reserves the right to add, delete, or change the size of the bundles.

5.8.2. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Exhibit A shall be clearly marked by size (i.e., small, medium, large, extra-large, etc.) and total pieces, if less than bundle size as identified in Exhibit A, on the clear plastic.

5.8.3. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage, moisture, and contamination.

5.9. Laundry Carts.

5.9.1. Separate carts shall be used for transporting clean and soiled laundry within the Contractor’s laundry facility and during transportation to and from the MTF. Soiled carts may be used to transport clean laundry only when these carts have been thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage).

Additionally, a hygienically clean liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

6. APPENDICES/EXHIBHITS

Appendix A Applicable Publications Exhibit A Identification, Standard Packaging, and Method of Finish for Bulk Laundry Exhibit B Pickup and Delivery Schedule Exhibit C Deliverables Exhibit D Performance Requirements Summary Exhibit E Linen Serviceability Standards

APPENDIX A - APPLICABLE PUBLICATIONS

Publications applicable to this contract are listed below.

REGULATION MANDATORY/

ADVISORY

PUBLICATION

DATE

International Fabric Care Institute A Current Edition

American Institute of Laundering A Current Edition

Institute of Industrial Launders A Current Edition

The Joint Commission (TJC) Manual:

Hospital Accreditation Standards

M Current Edition

The Centers for Disease Control and Prevention’s (CDC) Guidelines for Environmental Infection Control in Healthcare Facilities.

M Current Edition

The Department of Labor, OSHA, 29 CFR 1910.1030, “Occupational Exposure to Bloodborne Pathogens”.

M Current Edition

Healthcare Laundry Accreditation Council (HLAC): Accreditation Standards for Processing Reusable Textiles for Use in Healthcare Facilities.

M Current Edition

MEDCOM Regulation 190-1 Key Control and Physical Security Standards

M Current Edition

OTSG/MEDCOM Policy Memo 19- 019 Sexual Harassment/Assault Response and Prevention Program, 21 March 2019

M Current Edition

OTSG/MEDCOM Policy Memo 16- 035 Privacy Act and Health Insurance Portability and Act Priviacy and Security Training

M Current Edition

Standards for Privacy of Individually Identifiable Health Information.

M Current Edition

The HIPAA Privacy Rule, 45 CFR Part

M Current Edition

Federal Acquisition Regulation M Current Edition Joint Publication 1-02, DOD Dictionary of Military and Associated Terms

M Current Edition

ANSI/AAMI ST65/Ed.2, Processing of reusable surgical textiles for use in health care facilities

M Edition 2

EXHIBIT A – IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF FINISH FOR BULK

LAUNDRY

The following are the routine requirements for packaging of laundry and method of finish for this contract. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follows:

B Bundled F Folded P Pressed S Sort by Color, Size W Shrink-Wrapped

The items listed in Exhibit A will be included in the yearly laundry service. Additional Instructions: Packaged amounts less than the quantities specified will be identified on the bundle.

BULK LAUNDRY FORT EUSTIS

ITEM # PER

BUNDLE

SPECIAL

HANDLING

Bag, Soiled Linen 10's F, B, W Blanket 3's F, B, W Gown, Exam, X-Ray (3-Arm Hole)(L, XL, 3X) 10’s F, S, B, W Gown, Mammography (S, M, L, XL) 10’s F,S, B, W Gown, Patient 10’s F, S, B, W

Pant, OR, Green (S, M, L, XL, 2XL, 3XL, 4XL, 5 XL) 10’s P, F, S, B, W PillowCase, White 20’s P, F, B, W Sheet, Green 10’s F, S, B, W Sheet, White 10's P, F, B, W

ITEM #PER

BUNDLE

SPECIAL

HANDLING

Shirt, OR, Green (S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 10’s P, F, S, B, W Smock, Green, Long-Sleeve 10’s F, B, W Towel, Bath (White) 10's P, F, B, W Towel, Hand, Green (Surgical) 20's P, F, B, W Trousers, OR, Green (S, M, L, XL, 2XL, 3XL, 4XL, 5XL) 10’s P, F, S, B, W

SPECIAL ITEMS

ITEM # PER

BUNDLE

SPECIAL

HANDLING

Blankets, Blue, full Sleep Lab 3 F, B, W

Coats, Provider (White with logo) (S, M, L, XL, 2XL, 3XL, 4XL, 5XL

1 Pressed, Hanger, Plastic- Covered

Covers mattress, full Sleep Lab 2 F, B, W

Curtain, Cubicle 1 F, B, W Pad, Mattress, full Sleep Lab 2 F, B, W

PillowCase, Blue * Sleep Lab * 20’s P, F, B ,W Scrubs, Dental 1 F,S,B,W

Sheet, Fitted, Blue * full Sleep Lab * 10’s P, F, B ,W

Sheet, Blue * full Sleep Lab * 10’s P, F, B ,W

Some special items cannot be defined ahead of time, as this definition includes special handling items (such as those requiring re-wash or the occasional personal item). Specific instructions for items not herein defined will be provided at the time such items are given to the Contractor for laundering.

EXHIBIT B – PICKUP AND DELIVERY SCHEDULE

FORT EUSTIS

The following pickup and delivery chart specifies regular pickup and delivery points for this contract. All pick-ups and deliveries shall be accomplished as stated below (military time):

Delivery Delivery Delivery Pick Up Pick Up Pick Up

Location Day Time Location Day Time Bldg. 576 Mon Wed Fri 0800 Bldg. 576 Mon Wed Fri 1030

Soiled laundry for Bldg. 576 will be picked up after the first delivery of clean laundry is delivered. It will be weighed first at the time specified for pick up above.

DAILY LINEN DISTRIBUTION -PAR LEVELS FORT EUSTIS

THERE ARE 142 CUBICLE CURTAINS THROUGHOUT FACILITY CHANGED BY

HOUSEKEEPING QUARTERLY OR AS NEEDED

PROVIDER COATS – 75

GOVERNMENT OWNED SCRUBS

McDonald Dental Clinic turns in on average 30 sets of scrubs and 15 warm up jackets per month Tignor Dental Clinic turns in on average 130 sets of scrubs

EXHIBIT C – DELIVERABLES

PERFORMANCE OBJECTIVE WHEN TO SUBMIT REFERENCE

At Level I Training Report Within 30 calendar days and annually thereafter

PWS Paragraph 1.4.2.10.1

Contractor Point of Contact Information

NLT Contract Start Date PWS Paragraph 1.4.2.1

Contract Employee Training Records

Within 4 hours of Government request

PWS Paragraph 1.4.2.7 iWATCH Training 30 days of contract award

PWS Paragraph 1.4.2.10.2

Health Certification/Immunization Records 30 days of contract award and then again annually

PWS Paragraph 1.4.10.6

Quality Management System Proposal PWS Paragraph 1.6

Contingency Plan Proposal PWS Paragraph 1.8

Exposure Control Plan Within 14 days after contract award; any changes submitted within 30 days to COR

PWS Paragraph1.9

Health & Safety Plan Within 14 days after contract award; any changes submitted within 30 days to COR

PWS Paragraph1.10

OCI Mitigation Within 5 days of OCI discovery

PWS Paragraph 1.22

Operations Security (OPSEC) Training

Within 30 calendar days of hire and annually thereafter

PWS Paragraph 1.4.2.10.4

Privacy Act and Health Insurance Portability and Accountability Act

(HIPAA)

Within 30 days of start of work and annually no later than the 12th month anniversary

PWS Paragraph 1.4.2.10.3

SAPR Training Not later than 60 calendar days after begin of performance and annually thereafter

PWS Paragraph 1.4.2.10.5

EXHIBIT D – PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PERFORMANCE

OBJECTIVE

ACCEPTABLE QUALITY

LEVEL

REFERENCE SURVEILLANCE

METHOD

PERFORMANCE

INCENTIVE/DISINCE

NTIVE

(1) Submit deliverables identified in Exhibit C of the

PWS

Provide within the time frames established in the

PWS.

PWS Exhibit C COR maintain log / Annual review (100% Inspection)

Performance above or below the standard will be documented in the Contractor Performance Assessment Reporting System (CPARS).

(2) Comply with security requirements.

Comply initially and as required 100% of the time.

PWS Paragraph 1.4.2.6, 1.17, 1.18

COR maintain log (100% Inspection).

Performance above or below the standard will be documented in

CPARS.

(3) Comply with turn-around (pick-up and delivery) times listed herein.

Shall meet turn-around times at least 95% of the time each month.

PWS Paragraph 5.1 / Exhibit B.

COR maintain log (100% Inspection).

Performance above or below the standard will be documented in

CPARS.

(4) Delivery of finished articles shall conform to the quality of cleanliness, finish, and appearance requirements listed herein.

At least 95% of the articles processed each month shall be completed as prescribed.

(No more than 5% of the articles processed each month shall require re-work.)

PWS Paragraph 5.5. Random Sampling / Customer Feedback.

Performance above or below the standard will be documented in

CPARS.

(5) Delivery of finished articles shall conform to the packaging and transporting requirements listed herein.

At least 95% of the articles processed each month shall be returned to the MTF in the prescribed manner.

PWS Paragraph 5.8, Exhibit A

Random Sampling / Customer Feedback.

Performance above or below the standard will be documented in

CPARS.

EXHIBIT E – LINEN SERVICEABILITY STANDARDS

FORT EUSTIS

Blanket/Spread

No dark stains allowed 3 light stains up to 7" acceptable Mend holes up to 1 - 1/2" diameter Mend tears up to 7" long on perimeter only Mend all hems and selvages No more than 4 repaired holes or tears

Patient Gowns (includes patient, exam, mammo and x-ray gowns)

No stains in front Light stains acceptable up to 3" in back Replace missing/broken ties or snaps Mend all hems, seams and pocket Mend holes up to 1 1/2" diameter Mend tears up to 5" long No more than 4 repaired holes/tears Excessively faded fabric not acceptable

Mattress Pad

No dark stains 3 light stains up to 7" long acceptable Mend holes up to 1 - 1/2" diameter Mend tears up to 7" long on perimeter only

Flat Sheet (includes white flat, blue flat sheets)

No dark stains allowed 3 light stains up to 4" acceptable on selvage edge No stain in center No mending in center 2 holes not exceeding 3/4" on selvage edge No holes incenter Mend holes up to 3/4" diameter Mend tears up to 7" long on perimeter…