Attachment_1-_Requirements_for_FHL_Parks_LMR_Maintenance_GRD.pdf

FORT HUNTER LIGGETT – LAND MOBILE RADIO LIFE CYCLE MANAGEMENT–

GOVERNMENT REQUIREMENTS DOCUMENT

BACKGROUND:

The Fort Hunter Liggett/Parks Reserve Forces Training Area/Presidio of Monterey ASTRO 25 Land Mobile Radio (LMR) system is an integrated end-to-end solution that delivers mission-critical land mobile radio services. The foundation of the ASTRO 25 network is an information technology (IT) based call processing core that incorporates both Motorola and 3rd party Original Equipment Manufacturer (OEM) software and hardware components.

REQUIREMENTS OF THE SYSTEM:

SERVICE SERVICE DESCRIPTION

Network Event Monitoring

Network Operations Center (NOC) Technologists provide continuous 24x7x365 network event monitoring providing quick detection of system issues.

Annual Preventive Maintenance

Preserve reliability and extend equipment.

Provides an operational test and alignment of infrastructure or fixed network equipment to ensure that it meets original manufacturer’s specifications.

Onsite Support Motorola authorized representative to provide technical response within 4 hours of critical failures. Can be augmented to 2 hour response.

Security Patch Installation

Centralized, proactive installation and reporting of pre-tested software security patches.

Software Security Patches

Motorola tests the latest commercial security software updates as they are released by the software vendors and pre-tests them for safe deployment on radio network.

Network Hardware Repair

Quick turn OEM factory repair and cross shipping replacement.

24x7x365 Technical Support

Priority access to Solutions Support Center (SSC) System Technologists.

Dispatch and Case Management

Event details are tracked in comprehensive case management system to include automated escalation and technician dispatch when required

Security/Intrusion Monitoring

Monitoring designed to detect DoS attacks, foreign devices, password retries/failures, etc.

Annual IA STIG Updates

Installation of Information Assurance Security Technical Implementation Guidelines updates.

MyView Portal

Network availability and performance data provides information on outages, down time, and types of problems. This information provides the ability to take a proactive stance to prevent future problems, increase system reliability, and reduce cost.

KEY FEATURES:

● Real Time View

● Service Delivery Information

● Historical Reports

● Asset Information

● Security Update Status

● Network Upgrade Status

Information Assurance Recurring Activities

Monthly scanning, reporting, remediation

Performance Trend Analysis and Real Time Reporting

Continuously monitored against stringent inbound call management and case management standards recognized as industry best-in-class, you will receive measurable, customer-specific metrics to assure network performance and system availability

VIP Support Customer Service Representatives assigned to support you

Infrastructure Asset Management

Tracking and reporting on network assets throughout their lifecycle, including their physical location and ownership information. Key aspects of the service include establishing a baseline inventory via remote discovery from the NOC, developing an Asset Database from that inventory, and updating the database as assets are added and removed from the network

Service Level Agreements (SLA) and Key Performance Indicators (KPI)

Guaranteed system reliability and performance backed by Service Level Agreements (SLAs) and KPIs designed to meet US Army system operations objective.

Comprehensive Change Management Controls any changes to configurable assets or system activities, ensuring that they are implemented with minimal disruption and risk. This process will ensure that all affected parties are notified in advance of any changes and that they are aware of the impact the change will have on their operations, allowing them to prepare accordingly.

Network Configuration and Fleetmap Management

Ensures that the proper features and programming parameters of the trunked radio system are implemented. Motorola will provision the network and create subscriber programming templates in order to configure the network to use talkgroup structure and capabilities.

Comprehensive Configuration Management

Ensures that configuration and network change requests are fulfilled expeditiously, while Motorola will apply patches and release upgrades, perform configuration of new and existing devices, keep record of release information, maintain accurate records of all configuration changes, and ensure an up-to-date inventory network devices

Capacity and Coverage Optimization

Regular review network performance data to identify where bottlenecks and minimized coverage exist. With these insights, network settings are reconfigured and if necessary, we consult with you on recommended infrastructure additions or upgrades to address these issues.

Spectrum Management

Ensures efficient use of allocated spectrum and regulatory license compliance.

Disaster Recovery Planning

Ensure documented policies and procedures exist for system restoration scenarios.

Special Event Management

Planning and implementation of temporary, non-emergency configuration to system.

Spare Parts Management

Optimize inventory control and logistics process which ensures you have the right number and types of parts when needed – ultimately minimizing capital expenditure and reducing the number of unneeded parts.

Sustainment Delivery Manager Resource

A dedicated resource that coordinates the overall support, reporting, maintenance, inventory, scheduling, and sustainment activities/resources across the entire communications system.

COVERED EQUIPMENT:

The following table outlines the equipment that is covered under this proposal and pricing. This spans Fort Hunter Liggett, Presidio of Monterey, and Camp Parks:

Equipment Quantities

Master Site and all associated networking equipment

RF Sites 7

Base Stations 45

Dispatch Sites 7

Dispatch Consoles 15

Network Management Clients 6

NICE Logging Recording equipment Included

PTP Microwave 600 and 49600 Included

Key Management Facility/Clients/Server 1

In addition, FHL requires a maintenance agreement to support ongoing maintenance services of the FHL, Parks Reserve Forces Training Area (PRFTA), and Presidio of Monterey (POM) LMR system. Motorola will provide support for all three bases by bridging the support periods of performance accordingly into one contract. Please refer to Table 1 for the services included with the Security, Management and Support Services.

Table 1: Motorola Service Products

Service Product

Information Assurance/Security Services

Security Update Service (SUS)

Automated Patch Management Option for SUS

Technical Support

Network Monitoring

Dispatch Service On-Site Infrastructure Response

Infrastructure Repair

Network Preventative Maintenance

Local Radio Support