Attachment_1_FY19_FHL-LMR_SOW.pdf

Statement of Work (SOW) 1 September 2018

FORT HUNTER LIGGETT, CALIFORNIA

To include Camp Parks

For a Service and Maintenance Contract for a Motorola 7.11 ASTRO 25 LMR System

1.0 Scope:

Fort Hunter Liggett requires the continuation of maintenance support on the existing Motorola

7.11 Astro 25 Land Mobile Radio (LMR) System to include the Motorola PTP 45600 Microwave system connecting the two sites that are not capable of fiber. This will include all infrastructure of the main Site and Seven radio repeater sites and two microwave repeater sites.

2.0 Project Overview:

The vendor shall provide all equipment and services in support of the program.

The vendor will provide the current existing services and include maintenance support for the system described in these requirements statement.

• Note: The vendor shall address each of the following paragraphs in this document in their proposal.

Any items that are not specified in this document but are considered value-added to the government should be listed as options in the vendor’s proposal.

3.0 Lifecycle System Maintenance and Limited System Management Ft. Hunter Liggett requires the continuation of maintenance support on the Ft. Hunter Liggett Trunked Radio System and its two Microwave systems that connect two non-fiber sites together. The vendor capabilities and the services provided must meet all the requirements listed in the following sections if applicable.

• The vendor shall explain how they will provide maintenance support as requested.

• The vendor shall provide an annual price that incorporates all of the System Maintenance Service requirements specified below for the first year plus pricing for two additional Option Years if available.

4.0 System Maintenance Service Requirements:

4.1 Infrastructure

• The vendor will provide maintenance coverage 24 hours per day, 7 days a week during the first year and for two option years for the Ft. Hunter Liggett LMR infrastructure if available.

• In the event of major system failure and/or major site failure, the vendor shall respond within four hours after notification by Ft. Hunter Liggett. In their proposal, the vendor shall define their criteria for major system failure and for major site failure.

• In the event of minor system failure, the vendor shall respond in eight hours after notification by Ft.

Hunter Liggett. In their proposal, the vendor shall define their criteria for minor system failure.

• The vendor will respond to non-emergency issues within 24 hours during standard business days.

4.2 On-Site Fixed Equipment Response and Repair to include Advanced Replacement:

• The vendor will replace and repair fixed infrastructure equipment at all Ft. Hunter Liggett system locations. Personnel hired by the vendor must be fully qualified to service, maintain, and install equipment according to the standards established by the equipment manufacturer.

• Board repair must be provided at the manufacturer’s authorized repair depot.

• Advanced replacement will supplement the governments stock and insure a unit is sent to the field within 24 hours.

4.3 Preventive Maintenance Inspection:

•Annually, the vendor must provide operational test and alignment on the entire Ft. Hunter Liggett infrastructure or fixed network equipment to ensure the equipment meets original manufacturer’s specifications. The vendor will remove any oil, dust, and or foreign substances from the equipment, clean filters, if applicable, and measure, record, align, and adjust the following applicable equipment parameters to the frequency and modulation outlined in the Rule and Regulations of the FCC.

Preventive maintenance activities will be documented and available for review.

•Telephone Dispatch: The vendor is to provide Ft. Hunter Liggett approved process for dispatching qualified field personnel and must explain their documented process for prioritizing, escalating and assigning service calls and requests to local and field service personnel. This process must have the ability to notify Ft. Hunter Liggett of events occurring during the existence of the issue.

•Access to Technical and Manufacturing Resources:

The vendor’s technical support staff shall have access authorized from Ft. Hunter Liggett to the manufacturer’s system, software, and product engineering staff to supplement its problem solving capabilities in instances of unusual or complex problems.

4.4 General Support Requirements/ Repair Qualifications:

• Personnel hired by the vendor must be fully qualified to service, maintain, and install (if necessary) in a professional manner according the standards established by the equipment manufacturer and in accordance with the requirements of Ft. Hunter Liggett.

•Regular Business Hours Help Line:

The Ft. Hunter Liggett staff will provide a Help Desk function during regular business hours, Monday through Friday, 9 a.m.–5 p.m. MST, and for evenings and weekends for user support questions. Vendor will assist Ft. Hunter Liggett staff in support of Customer Satisfaction issues, and user support questions relating to equipment features, functions, and software applications for radio communications.

•800 Hot Line:

The vendor must provide technical assistance 24 hours per day, 7 days per week, and 365 days a year.

The line will be manned with system support engineers and technical consultants able to troubleshoot issues that exist within the infrastructure. The service shall be consistent and compatible with the type and level of systems and technology used by Ft Hunter Liggett’s wide-area LMR system.

• The vendor will provide a dial in access path and equipment so that the vendor can see the system and all associated equipment and assist troubleshooting procedures with customer or vendor maintenance personnel. The line will be available 24/7 and connected when an issue arises that needs technical support.

•Resource Locations:

The vendor must have field technical resources and qualified, authorized small businesses located in the proximity to the Ft. Hunter Liggett installation.

•Test Equipment:

The vendor will have sufficient appropriate test equipment to ensure swift and effective adjustment and repair of radios and fixed equipment. Test equipment must meet all requirements of the FCC, manufacturer’s recommendations, and must be available for inspection by Ft. Hunter Liggett.

4.5 Technical Specifications: note there is no RF Site#5

Infrastructure Ft Hunter Liggett Location:

Site#/ID Name Bldg# # of Repeaters Master Site / ID#SZ04E21 FHL Master Site Bldg. 197

RF Site #1 / ID#SZ04E2101 Bald Mountain N/A 8 channels

RF Site #2 / ID#SZ04E2102 Site Alpha N/A 8 channels

RF Site #3 / ID#SZ04E2103 Williams Hill N/A 6 channels

RF Site#4 / ID#SZ04E2104 Alder Peak N/A 6 channels

Camp Parks Location:

Site#/ID Name Bldg# # of Repeaters

RF Site #8 / ID#SZ04E2108 CPARKS N/A 5 channels

MCC 7500 Operator Console Positions -Four total

FHL:

Two located at the Police Dispatch-Bldg 235 One located at the Fire Dispatch-Bldg 120 One located at the Range Control Dispatch-Bldg320C

KMF Servers/Clients:

FHL: One KMF Server and one KMF Client, Master site, bldg. 197 CP Parks: one KMF client at police dispatch, bldg. 790. Rm 4

NICE Recording/Logging Systems: Two total

One system, Master site, bldg. 197 CP Parks:

One system, bldg. 635

Nice Playback Stations: Three total

FHL:

One at Police dispatch, bldg. 235 One at Fire Dispatch, bldg. 120 One at Range Control Dispatch, bldg. 320C

Network Management Clients: Four total

Two located at the Master site, bldg. 197 CP Parks:

One located at the Police Dispatch-Bldg 790, Rm4 One located at the IOC Dispatch, bldg. 620, Rm14

Motorola PTP 45600 Microwave connectivity Systems: 2 systems total 1-Site Alpha to Bald Mountain 2-Bald Mountain to Master Site

4.6 Required Services:

Dispatch Service Onsite Infrastructure Response Infrastructure repair Advanced Replacement for Infrastructure Repair Technical Support Network Preventative Maintenance NICE Gold Maintenance if available

5.0 Accounting for Contractor Support:

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://CMRA.army.mil . The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub- Contractors); (7) Total payments (including sub-Contractors);

(8)Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9)Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12)Presence of deployment or contingency contract language; and

(13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website.

The specific formats for the XML direct transfer may be downloaded from the website.

https://cmra.army.mil/

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via the eCMRA secure data collection site. The contractor is required to completely fill-in all required data fields within the eCMRA.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018.

Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

6.0 Primary Government Representative:

Primary Government Representative:

Kathleen Ng Deputy Director Division Chief, Business & Plans

NETC-SFB-DU

USA Signal Network Enterprise Center 332 Cromwell Ave Door 132A Room 210 Dublin, CA 94568 Phone (925)875-4389 Fax (925)875-4233kathleen.m.ng.civ@mail.mil http://www.ecmra.mil/