A07_Attachment_2_-_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

1. INTRODUCTION

0. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

1. ROLES AND RESPONSIBILITIES.

0. Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR, with input from the Government responsible official, evaluates and documents Contractor performance in accordance with the QASP and PWS.

2.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies.

2.1.3. The COR maintains surveillance documentation

0. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

0. Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The KO delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The KO informs the Contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

1. DESCRIPTION OF SERVICES

1. Scope of Work. The Contractor shall provide all services, material, subcontracts, travel, and other direct costs in support of fulfillment of the Army Working Capital Fund Financial Compliance and Audits Support Contract as defined in the PWS except as specified in part three, as government furnished property and services. The contactor shall perform to the standards in the PWS.

1. QUALITY REQUIREMENTS

4.1. Quality Control Program. The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

0. The quality control program is the driver for quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the Contractor to success.

0. Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

1. SURVEILLANCE

5.1. Surveillance Schedule. The COR along with the Government Responsible Official shall conduct unannounced surveillance.

0. Surveillance Methods. This QASP will incorporate random sampling as the approach to insure the Contractor complies with the PWS requirements. Re-performance is the preferred method of correcting any unacceptable performance.

0. Periodic Surveillance: Deliverables A01 – A14 will be surveilled using periodic surveillance method of surveillance.

0. Surveillance Team. The surveillance team consists of the following key players: Contracting Officer Representative, Contracting Officers, and Government Responsible Officials.

5.2.3. Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects shall not be counted against the Contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable Contractor performance. If the Contractor’s performance is judged unacceptable for any requirement in the by COR, COR will inform the Contractor’s on-site representative, and request his or her signature and date of surveillance on documentation acknowledging notification. If the on-site Contractor representative refuses to sign, COR personnel shall annotate on the documentation the date and time of notification and name of representative and his/her refusal to acknowledge. If the Contractor disputes the results of surveillance, COR must refer the Contractor to the Contracting Officer for resolution.

5.2.4. Revisions. Revisions to this QASP are the joint responsibility of the requiring activity and the contracting office. However as a result of partnering with the Contractor, surveillance checklists may be revised jointly by COR personnel and Contractor personnel. The Contracting Officer must approve the revisions in writing before being used by COR personnel.

1. DOCUMENTATION REQUIREMENTS.

The Contracting Officer Representative is responsible for maintaining a Surveillance Folder at a designated location. The following information should be contained in the Surveillance Folder:

i. QASP

ii. Contractor’s Quality Control Plan

iii. Activity Log. A chronological log of the actions taken in the accomplishment of quality assurance.

iv. Contract. Applicable portions of the contract and PWS, modifications, and delivery orders.

v. Appointment Letters and Training Certificates of the COR

vi. Certification of Services Documentation

vii. Surveillance Checklists

viii. Quality Assurance Surveillance Schedules

ix. Corrective Action Request Log

x. Corrective Action Requests

xi. Monthly Surveillance Status Reports

xii. Minutes/Memo’s/Miscellaneous Correspondence

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS). This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met. This PRS;

0. Lists the performance objectives for the required service that the Government will surveil.

0. The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

0. Shall be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the Contractor’s performance.

0. Surveillance methods may include: Periodic Surveillance and Random Sampling.

0. Methods of surveillance can change after contract award based on, but not limited to:

Acceptance of a Contractor QC plan, a partnering agreement which established the metrics to be used and Contractor performance.

0. Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Method of Surveillance

Remedies