W91CRB-24-R-0024 QASP.pdf

DEPARTMENT OF THE ARMY

US ARMY ABERDEEN TEST CENTER

6943 Colleran Road

ABERDEEN PROVING GROUND, MARYLAND 21005-5059

Quality Assurance Surveillance Plan

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is developed in accordance with FAR 46.103 to establish the procedures for monitoring, reporting and evaluating the performance under contract number W91CRB-24-R-0024. The intent is to ensure that the Contractor performs in accordance with the Performance Work Statement (PWS) set forth in the contract, and the Government receives high quality of services.

The QASP is established to ensure that the functions defined in the PWS are performed in an effective manner. The frequency of surveillance associated with the QASP will initially be sufficient to assure the Contracting Officer Representative (COR) that the requirements of the PWS are being met and that processes are in place to ensure quality. If during the course of this surveillance the COR discovers that the Contractor is not complying with the established standards, the frequency of surveillance may be increased in order to protect the Government’s interests. The plan should be periodically reviewed by the COR throughout contract performance, and updated as substantive changes to the contract requirements and performance occur.

The results of evaluations conducted as part of this QASP become the basis for determining the Contractor’s performance.

2. AUTHORITY

Authority for issuance of this QASP is provided under the paragraph (a) of FAR clause 52.212-4 “Contract Terms and Conditions – Commercial Items” which addresses inspection and acceptance requirements of this contract.

3. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

a. Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Personal Protective Equipment Testing Quality Surveillance Plan

b. Contracting Officer Representative (COR) - The COR is responsible for overall administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

4. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP. In addition to specific instructions that may be mentioned, the appropriate and standardized form that is to be used for documentation of QA surveillance is the Quality Surveillance Checklist, included as Annex A. Customer Satisfaction Surveys that are completed by Test Officers will also be utilized to document QA surveillance.

a. Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR will periodically distribute Customer Satisfaction Surveys to ATC Test Officers. The COR will maintain the results of all customer satisfaction surveys on file. The frequency of this method of surveillance is random.

b. 100% Inspection - This level of inspection shall be accomplished by monitoring and documentation. With this method, performance is inspected/evaluated at each occurrence. This method is preferred when the requirement is so critical that unacceptable performance would pose a direct risk to the safety of personnel or property, when the work occurs infrequently. The frequency of this method of inspection is annually.

5. REPORTING

5.1. Customer Satisfaction Survey

COR will periodically distribute the Customer Satisfaction Survey to the Test Officers in order to evaluate the contractor’s adherence to the contract terms. The COR will maintain the results of all customer satisfaction surveys on file.

5.2. CSTE-DTC-AT-CS-RM Form 566R (Customer Complaint Record)

Upon receipt of a customer complaint, CSTE-DTC-AT-CS-RM Form 566R CORs/CORs will complete the COR Action section of the CSTE-DTC-AT-CS-RM Form 566R. COR must validate complaint within 24 hours of receipt. Forward to the KO for resolution with Contractor, if complaint is valid. If the COR determines that a complaint is invalid; cite reasons in COR Action section and retain for future reference.

5.3. Unannounced/On-the-Spot Inspection

The COR may inspect and/or observe performance by the contractor other than during scheduled surveillance evaluations. The results of the inspection will be recorded on the Unannounced/On-the-Spot Inspection Form. If unsatisfactory inspection results occur, results will be provided to the Contractor with supporting documentation. The Contractor will respond immediately, indicating root cause and corrective action taken to prevent reoccurrence. If response is adequate, the COR will check the block “No Further Action Required”, sign the form, retaining the original in the COR files, and provide a copy to the Contractor and the Contracting Officer.

5.4. DA Form 5479-R (Contract Discrepancy Report)

CORs will report unacceptable performance by the Contractor using DA Form 5479-R.

Complete the following information: contract number, contractor and project manager name in block 2, name of person that identified discrepancy in block 3, date form is prepared, description of discrepancy in block 4, and name and title, signature and date in Close Out section. Forward immediately to the KO, who will notify Contractor and request resolution. KO will return completed copy of 5479-R to COR. Retain for inclusion in the contract file.

5.5. Quality Surveillance Checklist

COR will perform annual scheduled inspections using the Quality Surveillance Checklist. COR may provide the contractor with as little as 2 days notice prior to conducting inspection of the listed areas. COR will provide a copy of the results to the Contractor and maintain a copy in the COR files.

6. FEEDBACK TO CONTRACTOR

The COR shall provide annual reports to the contractor with feedback on its performance and/or about any other contractual matter. The COR should summarize and document QASP results, along with customer satisfaction surveys and provide to the contractor as part of the report. The COR shall document everything in writing and report unacceptable performance to the Contracting Officer. Prompt feedback is essential so the contractor can develop and implement a corrective action plan. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

7. SURVEILLANCE FOLDER

The COR assigned to perform surveillance, with the assistance of the TPOC(s), shall prepare a Surveillance Folder for their assigned contract requirements. The folder shall have, at a minimum, the following divisions:

a. COR and TPOC appointment letters, contracting officer letter of designation, and Training Record

b. PWS, and other pertinent parts of the contract

c. Surveillance Plan

d. Surveillance Reports

e. Other applicable documentation, such as:

(1) Customer and user comments

(2) Status reports

ANNEX A – Quality Surveillance Checklist

Task Performance

Standard Acceptable

Quality Level Surveillance

Method Performance

Measure

Compliance

(Yes/No)

Para C.1.4.1.2 FARO Operators

Contractor FARO personnel shall be properly trained

100% Inspection

The contractor shall ensure 100% compliance.

Para C.1.4.2 Hazardous Conditions

Contractor personnel shall wear the appropriate PPE during testing

100%

Inspection

The contractor shall ensure compliance

Para C.1.6.1 Range Security Contractor shall monitor and limit range access

100% Inspection

The contractor shall ensure

Para C.1.6.2 Security of Test Data

Contractor will store all test data segregated between vendor representatives

100% Inspection

The contractor shall ensure

Para C.1.6.3 Security Clearances

Contractor shall ensure personnel possess a minimum of a secret clearance

100% Inspection

The contractor shall ensure

Para C.3.1.4 Facility Requirements

Contractor shall meet the clay block surveillance criteria

100% Inspection

The contractor shall ensure

ANNEX A – Quality Surveillance Checklist cont’d

Task Performance

Standard Acceptable

Quality Level Surveillance

Method Performance

Measure

Compliance

(Yes/No)

Para C.3.2 Test Plan All concerns or suggestions to Test Plans are submitted to the Government within three days after receipt

100% Inspection

The contractor shall ensure

Para C.4.2 Test Data Sheet

The contractor shall input the test data in data collection sheet as the test occurs

100% Inspection

The contractor shall ensure

CLIN 0005 Contractor Manpower Reporting System database

Contractor will enter required data in the Contractor Manpower Reporting NLT 31 Oct every year

100% Inspection

The contractor shall ensure

Additional Comments:

COR Name: ________________________________________

COR Signature: _____________________________________

Date of Inspection: _______________________________________

ANNEX B- UNANNOUNCED/ON-THE-SPOT INSPECTION RECORD

CONTRACT NUMBER:

Date: Time: Location:

Performance Area Inspected and PWS Paragraph Reference Number:

Checklist used to conduct the Inspection:

Inspection Observation / Results:

COR Signature: Date:

Contractor’s Response:

Contractor’s Signature: Date:

COR review:

ANNEX C- CONTRACT DISCREPANCY REPORT

1. CONTRACT NUMBER: DISCREPANCY REPORT NUMBER:

2. TO: (CONTRACTOR & MANAGER’S NAME) 3. FROM: (NAME OF CO)

DATES

4. PREPARED: ORAL NOTIFICATION: RETURNED BY CONTRACTOR: ACTION COMPLETE:

5. DISCREPANCY OR PROBLEM: (DESCRIBE IN DETAIL – INCLUDE PWS REFERENCES AND

ATTACH CONTINUATION SHEET IF NECESSARY)

6. SIGNATURE OF CONTRACTING OFFICER REPRESENTATIVE

7. TO: CONTRACTING OFFICER: FROM: CONTRACTOR

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO

PREVENT RECURRENCE: (ATTACH CONTINUATION SHEET IF NECESSARY. CITE APPLICABLE

QC PROGRAM PROCEDURES OR NEW QC PROCEDURES)

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE DATE

10. GOVERNMENT EVALUATION: (ACCEPTANCE, PARTIAL ACCEPTANCE, REJECTION.

ATTACH CONTINUATION SHEET IF NECESSARY)

11. GOVERNMENT ACTIONS (PAYMENT DEDUCTION, CURE NOTICE, SHOW CAUSE, OTHER)

CLOSE OUT

NAME – TITLE SIGNATURE DATE

CONTRACTOR NOTIFIED

ANNEX D- CUSTOMER SATISFACTION SURVEY

Evaluate the Contractor’s performance by checking the appropriate box for each of the following evaluation criteria. Indicate “N/A” for Not Applicable where appropriate.

1. Ballistic Testing: Contractor performs ballistic testing in accordance with the Test Plan and in a timely manner:

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

2. Non-Ballistic Testing: Contractor performs non-ballistic testing in accordance with the Test Plan and in a timely manner:

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

3. Data Collection: Contractor completes data collection sheets that are accurate and complete for each test/subtest:

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

4. Customer Service: Professionalism and responsiveness of contractor personnel:

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

5. Range Safety: Contractor adheres to applicable safety procedures by wearing appropriate Personal Protective Equipment:

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

6. Range Setup: Range setup is in accordance with the approved Test Plan

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

7. Overall: Characterization of Contractor’s overall performance and quality of work performed:

Above Average [ ] Average [ ] Below Average [ ] Unsatisfactory [ ]

8. Comments on above items and any other comments relative to Contractor’s performance: ___________________________________________________

Completed by: _____________________________________ Date: ____________

Signature: __________________________ Phone: _____________________

ANNEX E- CUSTOMER COMPLAINT RECORD

CUSTOMER COMPLAINT RECORD

Contracting Officer’s Representative: _______________________________________

Your Name/Core: ____________________________ Phone No: ________________

Date, Time and Location of Incident: _______________________________________ Individuals Involved in Incident: ___________________________________________ Source of Complaint: ___________________________________________________ Nature of Complaint (include what the end result should have been):

CONTRACTOR ACTION TO RESOLVE COMPLAINT

COR ACTION

Contract No: _________________________________________________________ Date/Time Contractor Notified: ___________________________________________ Actions Taken to Validate Complaint: _____________________________________ Further action required: _________________________________________________

Contracting Officer’s Representative Signature: _____________________________