W912PB22Q3105-P00001.pdf

0011821895

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

See summary of changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 37

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 08-Sep-2022

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912PB22Q3105

X 9B. DATED (SEE ITEM 11)

02-Sep-2022

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

08-Sep-2022

CODE

RCO BAVARIA

AMERIKANISCHE BESCHAFFUNGSSTELLE

GEB 542

92655 GRAFENWOEHR LAGER

GERMANY

W912PB 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912PB22Q3105

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS FROM INDUSTRY

The purpose of this amendment is to:

1. Answer questions received from Industry.

2. Extend due date for quotes. Quotes must be received no later than 2:00pm CEST on 14 September 2022.

3. Update Performance Work Statement.

4. Update FAR Clause 52.212-2.

5. Update Addendum to Solicitation.

Questions from Industry

1. Question: Who are authorized to bid on this opportunity? Is this applicable for vendors whose companies are registered in Germany only? Or this is also applicable to registered vendors outside Germany? This requirement is full and open.

2. Question: Does the offeror/vendor need to have a “proof of German authorization”/”proof of authorization to operate in Germany”? Contractor should follow all host nation laws in regards to working. See the Installation Clearance Requirements in the Addendum of the solicitation.

3. Question: Are contractors required to use the SCA wage determination for this opportunity? If so, please clarify which job title contractors should use for services required? Contractors are not required to use the SCA wage determination.

4. Question: Will the government provide SOFA or Logistical support for this role? No

5. Question: Is this is a follow-on requirement or a new contract? If it is a follow on contract, could you please provide the incumbent contract number and the awarded price? This is a follow-on contract. The current contract number is W912PB19P3253. The awarded price was $29,760 (base year only).

6. Question: Please confirm what would be the Experience (number of years) requirement for this role? One Year experience is required. See updated PWS.

7. Question: Does the offeror need to have SECRET facility clearance in place at time of award? No

8. Question: Does the candidate employee need to have SECRET / TOP SECRET clearance in place at time of award? No

9. Question: In the document page 64 of 72 paragraph 4.4 Vehicles and Equipment, it states:

4.4 Vehicles and Equipment: The Contractor shall provide their own transportation and equipment to perform the work described in this PWS. The vehicle and equipment shall have the company name prominently displayed on both sides of the vehicle or equipment and present a neat, professional appearance. Contractor’s vehicles and equipment used in the performance of this contract shall meet all local and Host Nation traffic, safety, and environmental requirements. Vehicles and equipment found to be unsafe shall be removed from the installation and replaced. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor’s vehicles and equipment without prior written approval of the Contracting Officer. The COR may inspect the Contractor’s vehiclesand equipment at any time.

‐ Does vehicle is required to perform this service? See Updated PWS.

‐ Should the offeror provide vehicle to the personnel/employee? Personnel are required to use personal vehicle. See updated PWS.

‐ OR The personnel/employee may use his/her personal vehicle? Yes, See updated PWS.

‐ Please confirm what type of equipment(s) should the personnel/employee shall use to perform this service. What equipment(s) does the government requires to be provided by the offeror? No Equipment required, see updated PWS.

10. Question: In the document page 54 of 72 paragraph 1.13 Contractor Travel, it states:

1.13 Contractor Travel: Contractor will be required to travel between Tower Barracks and Rose Barracks in support of this PWS. These costs must be included in the proposal upon submission. The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requires Government approval and authorization one (1) prior to scheduled travel. Travel between Tower and Rose Barracks and Hohenfels is infrequent and typically occurs not more than thirty (30) days per calendar year non-consecutively.

- Tower Barracks and Rose Barracks are located in Germany as well? Yes, both locations are in Germany.

Tower Barracks is located in Grafenwoehr and Rose Barracks is located in Vilseck. Distance between both locations approx. 20 miles

- Please confirm if there will be travel outside Germany? If so where are locations(s)? No travel required outside of Germany. See updated PWS for this section.

11. Question: Does the personnel/employee must be a US Citizen? No, but must meet the requirements as specified in the PWS.

12. Question: In the document page 54 of 72 paragraph 1.14 Other Direct Costs (ODCs), it states:

1.14 Other Direct Costs (ODCs): Contractor shall provide their own transportation and all necessary equipment to fulfill this contract except if stated otherwise in this PWS. Other direct cost requirements include cost of local transportation associated with training activities included in the PWS. These costs must be included in the proposal upon submission.

‐ Please confirm the location(s) of the said training. Training is online or offered by Army Community Service in person/virtually.

‐ Does it have training fee? If so who will pay the costs? There is no fee for training.

‐ Will the government provide a separate CLIN for Other Direct Costs (ODCs)? There is no separate CLIN for other direct costs.

13. Question: New or existing requirement.

Question#1: Is there an incumbent for this position? If so, can the Government share the contract number?

W912PB19P3253

Question #2: If there is an incumbent, is there an incumbent contractor employee whom the awardee should consider for “right of first refusal” (i.e. Nondisplacement of Qualified Workers Under Service Contracts)?

Yes

14. Question: Page 3 of the RFQ states the Period of Performance as 19 September 2022 – 18 September 2023. Page 4 of the RFQ includes CLIN 1001 which has an option year period of performance as 19 September 2023 to 18 September 2024.

Question: Please clarify anticipated period of performance. Base year Period of Performance is 19 September 2022 – 18 September 2023 and the option year period of performance is 19 September 2023 to 18 September 2024.

15. Question: Page 37 clause 252.229-7001 TAX RELIEF (APR 2020) states, “(a) Prices set forth in this contract are exclusive of all taxes and duties from which the United States Government is exempt by virtue of tax agreements between the United States Government and the Contractor's government. The following taxes or duties have been excluded from the contract price...

Question: Please confirm that the Mehrwertsteuer Tax of 19% is exempt. Yes, for German based companies.

16. Question: PWS paragraph 1.5 General Information states, “This contract is inclusive of one (1) full-time contractor...The Contractors will have office hours from 0730-1600 daily, excluding weekends and Holidays (as specified in 1.5.3.1/1.5.3.2)...The Contractor shall perform instructions/services eight (8) hours every day between the hours of 0730 and 1600.” Paragraph 1.5.4.3 Contractor Support Hours further states, “The Contractor shall provide support between the hours of 0730-1600, Monday through Friday...The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. ...All hours worked will be determined by the ACS Chief, or the ACS Soldier and Family Readiness Supervisor, based on the needs of the community and will total thirty-seven and a half (37.5) hours per week. Hours are not negotiable. Lunch hour or lunch break shall be scheduled in the middle of any time span exceeding six (6) hours; the lunch hour or lunch break is not time included in the total hours during which the Contractor provides service and for which the Contractor is paid.” Lastly, PWS paragraph

5.1 Basic Services states, “The Contractor shall perform functions within the scope of this PWS for forty (40) hours per week.”

Question#1: Please clarify if the contractor is expected to work 8 or 7.5 hours per day. The contractor is expected to work 7.5 hours per day – 0730-1600 (Mon-Fri). See updated PWS.

Question #2: If the contractor works 8 hours per day, this only provides them 30 minutes for a lunch break given the hours of operation. Please confirm that this is correct or adjust the hours of operation. The contractor is expected to work 7.5 hours per day – 0730-1600 with a 0.5 lunch break. See updated PWS.

17. Question: PWS paragraph 1.5.4.3.1 Contractor Work Plan states, “The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The Contractor shall provide how they intend to address and meet increased operations tempo (e.g. Contractor’s need for overtime or extended work hours). If the need for overtime is anticipated, the Contractor must receive approval from the Contracting Officer at a minimum of three (3) calendar days prior to execution.”

Question: The PWS does not specify how many hours must be allocated to the Front Desk and Lending Closet respectively. The Estimated and Historic Workload information provided only states, “8 hours per day”. Are there specific days/hours of operation for the Lending Closet? The contractor must be allocated

7.5 hours per day to the Front Desk. The Lending Closet is located in the same building on the same floor.

Opening hours from 1000-1400.

18. Question: PWS paragraph 1.23 Required Training states, “The following provides information on training requirements....”. PWS paragraph 3.7 Training also states, “The Government will provide the following training: AT Level 1, Access and General Protection/Security Policy and Procedures, iWATCH/iSALUTE, and OPSEC Training.

All contractor employees needing access to a Government information system will receive training on how to sign in and register for the Army Training Certification Tracking System (ATCTS). The government will provide training in the proper usage of the ACS database systems in use (includes CTS, Check Appointments, and any other system required now or in the future) throughout the contract terms.”

Question #1: Is the required initial and refresher training considered work and can it be performed during normal duty hours? Required initial and refresher trainings can be completed during normal duty hours. Back up personnel needs to come to the office one time within 30 days to keep the account active. Onboarding does require to come to the office multiple times for one (1) or two (2) hours to complete onboarding procedures

(MILCONNECT, ICAM, ATCTS).

Question #2: Please confirm that all the training listed is provided by the government. Paragraph 3.7 states the government will provide iWATCH/iSALUTE however paragraph 1.23.3 states the contractor will brief all employees on the iWATCH program. The contractor can use a government computer to complete iWATCH/iSALUTE after the contractor has full access.

19. Question: Given the short turnaround time to respond to this proposal, would the Government consider extending the deadline? Solicitation has been extended until 14 September 2022.

20. Question: Would the Government consider either removing the requirement to provide a resume or extending the deadline for submission? The resume requirement remains and the solicitation has been extended until 14 September 2022.

21. Question: Is there an incumbent? Yes

22. Question: If so, what is the contract number? W912PB19P3253

23. Question: If so, is the position filled? Yes

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 09-Sep-2022 03:00 PM to 14-Sep-2022 02:00 PM.

The following have been modified:

ADDENDUM

Addendum to provision 52.212-1 Instructions to Offerors-Commercial Products and Commercial Services:

NOTE: This solicitation is a Request for Quotation (RFQ) (with a “Q” in the ninth position of the solicitation number).

Any reference to “offer(s)” or “proposal(s)” shall mean “quotation(s)”, and any reference to “offeror(s)” shall mean “quoter(s)”.

FAR 52.212-1 is hereby amended to reflect the changes shown below as to the specific paragraph being revised.

Paragraph (a) North American Industry Classification System (NAICS) code and small business size standard.

This provision is amended to read: Small business size standard does not apply to this solicitation.

Paragraph (f) Late submissions, modifications, revisions, and withdrawals of offers.

Paragraph (f)(1) of this provision is amended to read:

Quoter are responsible for submitting quotes, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation (See Blocks 8 & 9 on page 1). "Local Time" means Central European Time (or Central European Summer Time, as appropriate).

NOTE: The date and time stated in the solicitation shall govern over any other systems to which it might be written (i.e., SAM). Quotes will NOT be picked up by RCO personnel at the Gate. Offerors are encouraged to submit quotes via email. FAX submission is also authorized, although not preferred however, offerors are required to request the FAX number from the Contract Specialist. If Faxed, Offerors are responsible for ensuring that their offer is actually received by this office.

Courtesy Translation:

Anbieter sind verantwortlich, Angebote vor dem angegebenen Zeitpunkt zu diesem Büro zu bringen.

FAX Übermittlung ist möglich, aber nicht bevorzugt, der Anbieter muss aber die FAX Nummer von dem Sachbearbeiter anfordern. Anbieter sind verantwortlich sicherzustellen, dass das Angebot von diesem Büro erhalten wurde.

E-Mail Submissions shall be sent to all email addresses listed below:

Contract Specialist: Sequita Harris, sequita.d.harris.civ@army.mil

AND

RCO Bavaria Mailbox:

usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-bavaria-solicit@army.mil

SUBJECT of e-mail shall be “Submission of Quote W912PB22Q3105”

NOTE: (1) The size restriction for attachments to emails on the US Government server is 10 MB.

(2) Failure to submit to all email addresses may result in your quote not being considered for award.

(3) Faxed and mailed (paper) quotes are not preferred; however, might be also accepted. However, offerors must request the FAX number from the Contract Specialist and are responsible for ensuring that their quote is actually received by this office.

(4) Quotes should be submitted in English and sent in PDF format via email.

All questions regarding to this solicitation shall be submitted in writing via email to all email addresses listed above. The Government requests that questions shall be requested no later than 4 (four) working days after the issuance of the solicitation to allow the Government sufficient time to respond prior to the closing date. If applicable, please identify the PWS/SOW paragraph number as reference to questions. Answers to questions will be posted to SAM website at https://www.SAM.gov at Contract Opportunities under the solicitation number.

It is the offerors’ responsibility to monitor the web site for posting of amendments, answers to questions, and other instructions, if any.

INSTRUCTIONS FOR WRITTEN SUBMITTALS

The Government will award a single contract on a Lowest Price Technically Acceptable (LPTA) basis pursuant to the award evaluation criteria stated in FAR clause 52.212-2. The Government intends to award a contract without discussions. Therefore, offerors are cautioned to examine this solicitation in its entirety and to ensure that their quote contains all necessary information, provides all required documentation, and is complete in all respects. Per FAR provision 52.212-1(g), the offeror's initial quote should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions, if determined necessary by the Contracting Officer.

Format and Content: Failure to submit the information requested below may result in the offeror’s quote being technically unacceptable. Each quote shall contain:

PRE-AWARD COMPLIANCE

The following must be provided/completed with the quote:

SAM Registration (SAM.gov)

Completed SF1449, blocks 12, 17a, 30a, 30b, and 30c with Signature to include Acknowledgment of all Amendments to the solicitation (if any amendments are issued).

signed Amendments (if submitted)

CLIN Price Schedule

ELIN Price Schedule

Data as required in FAR Provision 52.212-2 and the Addenda of Provisions 52.212-1 and 52.212-2.

(Factors 1 and 2 – Technical and Price, all Factors (including all Sub-Factors)).

Completed FAR Provision 52.204-24 “Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment”.

Completed FAR provision 52.209-7 “Information regarding Responsibility Matters”

Completed FAR Provision 52,212-3 ALT 1 “Offeror Representations and Certifications – Commercial Items “. (The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM). If the offeror has not completed the annual representations and certifications electronically in SAM, then it is required to complete paragraphs

(c) through (v) of this provision.)

Completed DFARS provisions 252.204-7016 “Covered Defense Telecommunications Equipment or Services” and 252.204-7017 “Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services – Representation”

Completed DFARS clause 252.229-7001 Tax Relief

Completed DFARS clause 252.229-7001 (ALT I) Tax Relief Alternate I (for Germany only)

The completion and submission to the Government of the above items will constitute the quote. The quote shall communicate the offeror’s unconditional assent to the terms and conditions in this solicitation, including any attachments and documents incorporated by reference. The offeror’s failure or refusal to agree to any of the terms and conditions of this solicitation or the offeror’s imposition of additional conditions or any material omission in its quote may constitute a deficiency which will make the quote unacceptable to the Government. The Government reserves the right to permit Offerors to revise their quote if the Government thinks it is in its interest to do so.

This request does not commit the Government to pay any costs incurred in the preparation and submission of your quotes or in making any necessary studies for the preparation thereof, or for any visit the Contracting Officer may request for the purpose of clarification of the quote or for preparation on negotiations.

FACTOR 1 – TECHNICAL

The PWS describes the services that will be acquired through this solicitation. The technical volume shall consist of:

a. Subfactor 1 - Experience:

Offeror shall submit a resume showing the following qualifications for this position:

- One year xperience providing customer service

- Experience utilizing computer programs necessary for accomplishment of duties (i.e. MS Word, Excel, PowerPoint, Internet and Email, A365, Outlook).

b. Subfactor 2 – Special qualifications:

Offeror shall submit a statement in writing showing the following special qualifications:

- The ability to lift up to sixty (60) pounds due to the lending closet

- Fluent in English (speaking, reading and writing).

c. Subfactor 3: Subcontracting Information.

The offeror shall provide with its quote either:

(1) A statement that all work performed under the contract shall be performed exclusively by the offeror, or

(2) A list of proposed subcontractors, joint ventures, or other business partners that will provide work under the contract. The list must contain contact information and explain what work each party will perform under the contract. In addition, the offeror must provide a letter of intent from each party on the list demonstrating intent to subcontract, partner or otherwise work with the offeror in the performance of the contract. The letter must be written on that party’s letterhead and signed by an authorized representative. NOTE: Manufacturers are not considered Sub-Contractors.

FACTOR 2 - PRICE

Offerors shall complete and submit the “Schedule of Supplies/Services” for contract line items, except those, where the Government will include prices.

Offerors shall enter the total price in U.S. Dollars ($) or any other European Country Currency, i.e. Euros (€) for each line item. Quotes shall be provided with only 2-digits after the decimal point. Prices provided shall be fully loaded, inclusive of all fees, overheads, G&A, insurance, profits, or any other markups. Complete pricing for each CLIN or Sub-CLIN as required without taxes without taxes and duties for which the U.S. Government is exempt and including all shipping charges, FOB Destination to Germany. Failure to do so may be a cause for the quote to not be considered for award.

US Companies are encouraged to provide US Dollar quotes only as otherwise serious payment problems may occur.

Paragraph (c) - Period for Acceptance of Offers is changed to read:

The offeror agrees to hold the prices in its quote firm for 90 calendar days from the date specified for receipt of quotes.

Paragraph (h) - Multiple awards: Only one contract award will be made.

Paragraph (i) - Availability of Requirements document cited does not apply to this solicitation.

Addendum to Clause 52.212-4:

Paragraph (a) Inspection/Acceptance: Inspection and acceptance will be performed at the address, shown in block 15 of the Standard Form 1449.

Paragraph (b) Assignment is replaced by DFARS 252.232-7008 ASSIGNMENT OF CLAIMS (OVERSEAS).

Paragraph (k) TAXES. The contract price includes all applicable Federal, State, and local taxes and duties.

- is replaced by Clause DFARS 252.229-7001 TAX RELIEF if this contract is awarded to a non-US company.

Paragraph (w) “CORRESPONDENCE IN ENGLISH” is herewith incorporated:

The Contractor should ensure that all contract correspondence that is addressed to the United States Government is submitted in English or with an English translation

INSTALLATION CLEARANCE REQUIREMENTS

a. Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with AE Regulation 190-16, Installation Access Control, will be grounds for denying access to U.S. installations and controlled areas. The Contractor is responsible to ensure that any Subcontractor used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any Subcontractor utilized by the contractor, are made aware of and comply with these requirements.

b. The Contractor is responsible for being aware of and complying with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control (IAC) processing requirements.

c. The Contractor is responsible for returning installation passes to the issuing Installation Access Control Office (IACO) when the contract is completed or when a contractor employee no longer requires access.

d. AE Regulation 190-16 (and AE Regulation 190-16-G German translation) can be found on the following website:

https://www.aepubs.eur.army.mil/AE-Regulations/?smdsearch8659=AE%20Regulation%20190-16

Addendum to block 18a “Payment will be made by” of Standard Form 1449:

NOTE TO CONTRACTORS:

Contractors are required to submit their invoices through Wide Area Workflow (WAWF)

Payment inquiries can be submitted to dfas.rheinland-pfalz.jht.mbx.dgk-vendorpay@army.mil

Payment status can be viewed within WAWF (PIEE)

LIST OF DOCUMENTS, ATTACHMENTS AND EXHIBITS

None

PWS

PERFORMANCE WORK STATEMENT (PWS)

Army Community Service (ACS) Front Desk and Lending Closet Services Tower Barracks

September 07, 2022

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Contractor shall provide his/her own transportation and all necessary equipment to fulfill this contract except as stated herein. The Contractor shall adhere to Army Regulations, Army Community Service policies and procedures. A Contracting Officer’s Representative (COR, appointed by the Contracting Officer, will provide administrative oversight. Government reserves the right to supplement services provided by the Contractor through other available means.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Army Community Service (ACS) Front Desk and Lending Closet Services. The lending closet services fall under the auspices of the Relocation Readiness Program. The Front Desk services fall under the Information, Referral, and Follow-up (I&R) program. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG Bavaria Grafenwoehr and Hohenfels Military Community ACS has established the I&R and Lending Closet Programs. This is an Army-wide program for information and referral services as the military lifestyle places special pressure on Soldiers and Family Members who must continually adjust to new locations and extended Soldier absences. The Contractor shall provide an extensive array of information and fulfill requests for lending closet items.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this contract and under the direction of the Contracting Officer (KO). See also General Information introductory paragraph. The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing and executing all functions necessary to provide the services specified in this PWS. The Contractor must demonstrate the ability to lift sixty (60) pounds overhead safely. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German and local laws, regulations, standards, provisions and directives to include applicable publications in Part 6.

The Contractor shall ensure that all work meets the level of service, performance standards or tolerances specified in the PWS or in applicable referenced documents.

1.4 Objectives: Information and Referral and Lending Closet Services ensures Soldiers and Family Members receive quality community services to better adjust to military lifestyle: (See Part 5 Specific Task)

Be professional in appearance and interaction with staff and customers Greet customers and address customer questions in a friendly and courteous manner Provide information to clients and referral to ACS staff and community services Be familiar with and provide accurate community and local information Become the subject matter expert in ACS and MWR programs and services Perform a variety of recordkeeping and filing functions Administrative support, data management and office automation (i.e. copier, scanner, fax, etc) Provide intake support for inprocessing and outprocessing military service members and their Families Provide customer Follow-up and Referral to appropriate programs or organizations Register customers for ACS Classes and Events and confirm attendance 2 business days prior to class Ensure ACS information / flyers are current and posted in ACS and Welcome Center Input client data and statistics into Client Tracking System on a daily basis Prepare request, issue, receive Lending Closet items and properly place them back in lending closest Will provide a qualified sub-contractor to cover during all absences (DELIVERABLE #A001) Add, edit and delete classes in Check Appointment System, as needed

1.4.1 Period of Performance: The Period of Performance shall be for one (1) Base Year of 12 month and one (1) 12-month option year. The Period of Performance reads as follow:

Base Year 19 Sept 2022 – 18 Sept 2023 Option Year I 19 Sept 2023 – 18 Sept 2024

1.5 General Information This contract is inclusive of one (1) full-time contractor. One Contractor will be physically located in the ACS Tower Barracks, Building 244. The Contractors will have office hours from 0730-1600 daily, excluding weekends and Holidays (as specified in 1.5.3.1/1.5.3.2). The Contractor instructions/services will occur in a variety of settings on the USAG Bavaria Grafenwoehr Military Community installations. The Contractor shall perform instructions/services 7.5 hours every day between the hours of 0730 and 1600. The Contractor shall confirm time and locations with the POC. The Contractor will have access to the ACS building.

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) or ACS Program Manager for review within ten (10) working days after date of contract award.

(DELIVERABLE #A002) Subsequent modification shall be made as required or to respond to concerns of the POC.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) working days. If the Government has provided comments, the Contractor shall then have three (3) working days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than twenty (20) working days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all timelines, deadlines, and goals?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.8 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment /

Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus

5 years?

i. A method of obtaining feedback from clients on a predetermined basis.

j. A means to ensure client confidentiality.

k. A procedure for provision of information regarding customer contact numbers.

l. A procedure for accomplishing the tasks required.

m. Inform COR of issues/ written reports

n. Common Access Cards information

o. Curriculum Vitae

p. Non-Disclosure Statement

q. Training: OPSEC Training – initial – refresher, iWatch training, Information Assurance (IA) training, Information Assurance (IA) training verification, Personally Identifiable Information training

s. Army Training Certification Tracking System

t. Enterprise-Wide Contractor Manpower Reporting Application (eCMRA)

1.5.1.1 RESERVED

1.5.1.2 The Contractor shall inform the COR, of issues or potential issues that might affect the performance within twenty-four 24 hours between 0730 and 1600 weekdays of identifying those issues. Verbal reports shall be followed up by written reports within two (2) working days (A.001).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS.

If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. Host Nation Holidays are:

New Year’s Day January 1st Epiphany January 6th Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd All Saints’ Day November 1st 1st Christmas December 25th 2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730-1600, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730-1600 Monday through Fridays except U.S. Holidays noted in paragraph 1.5.3.1 above. The Government facility may be designated as a site for Emergency Family Assistance Center (EFAC) operations and remain open indefinitely. The Contractor shall not be part of EFAC operations. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

Recommend inserting the following:

Inclement Weather Delay.

If the contractor determines unsafe weather conditions for continued operations, the contractor shall notify the COR three (3) hours prior to curtailing FAP classes/briefs due to inclement weather. The contractor shall obtain an approval or agreement of the COR to resume the scheduled programs. The contractor shall coordinate with COR in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations. The contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the COR, however emergency response requirements will take precedence over normal ACS operations.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0730-1600, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. There will be times when service will be requested on short notice and could not be scheduled in advance. The hours will be coordinated between the Contractor and the ACS Chief or ACS Soldier and Family Readiness Supervisor. All hours worked will be determined by the ACS Chief, or the ACS Soldier and Family Readiness Supervisor, based on the needs of the community and will total thirty-seven and a half (37.5) hours per week. Hours are not negotiable. Lunch hour or lunch break shall be scheduled in the middle of any time span exceeding six (6) hours; the lunch hour or lunch break is not time included in the total hours during which the Contractor provides service and for which the Contractor is paid. All services and administration times shall be scheduled monthly with the ACS Program Supervisor NLT than the 15th of the month for the next month.

1.5.4.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The Contractor shall provide how they intend to address and meet increased operations tempo (e.g. Contractor’s need for overtime or extended work hours). If the need for overtime is anticipated, the Contractor must receive approval from the Contracting Officer at a minimum of three (3) calendar days prior to execution. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within five (5) working days after date of contract award is approved. The Government will review and either accept or return their comments to the Contractor within ten (10) working days. The Contractor shall then have three (3) working days to submit a Final Work Plan.

Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes. (DELIVERABLE #A003)

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed ACS Tower Barracks, Building 244. The Contractor will have office hours from 0730-1600 daily, excluding weekends and Holidays (as specified in 1.5.3.1). The Contractor shall provide a business phone number to the agency as a means of notifying the Contractor for emergencies and client related calls.

The Contractor shall provide a business phone number to the agency as a means of notifying the Contractor for emergencies and client related calls.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing work under this contract must have a DoD Network Access Only security level at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW with the Department Of Defense Contract Security Classification Specification (DD Form 254), which is currently accessible at the following link:

http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: AE Reg 190-16 http://www.409csb.army.mil/library/AER-190-16.pdf and AE 190-16-G http://www.409csb.army.mil/Library/AER- 190-16-G.pdf

1.6.3.1 RESERVED

1.6.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) working days.

(DELIVERABLE #A004)

1.6.3.3 The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.6.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First, Middle Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR with fifteen (15) calendar days after award (A.002). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.22.5. (DELIVERABLE #A005)

1.6.3.4.1 The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five (5) days after changes have been made (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.3.4.2 The Contractor shall ensure all assigned primary and alternate contract employee’s Computer Access Cards (CAC) remains in an active status by logging onto a Local Area Network computer at least once every 30 days. The government does not bear financial responsibility or compensation for time dedicated to reactivating active directory accounts.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors (GERMANY).

1.6.4.1 U.S. Citizen: RESERVED

1.6.4.2 Local Nationals and Third Country Nationals: RESERVED

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards and key fobs. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor.