PWS (10JUN23)_Postage Services.pdf
PDF 214 KB Posted
- Attached to
- Postage Meter/PC Service Federal contract opportunity
- Solicitation number
- W912L723Q1403
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions and Answers 1 W912L723Q1403.pdf | ||
| RFP_10Jun23_W912L723Q1403 Postage Meter_PC Service.pdf | ||
| RFP W912L723Q1403 Postage Meter_PC Service.pdf | ||
| Postage Services_PWS.pdf | ||
| Price Proposal sheet W912L723Q1403.xlsx | XLSX spreadsheet |
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Text version
Ver. June 2021
PERFORMANCE WORK STATEMENT (PWS)
FOR
Tennessee National Guard (TNNG) Postage Services
1.0 General: This is a non-personnel contract to provide web-based postage management system for up to estimated 150 Tennessee National Guard Centers in various locations within the state of Tennessee.
1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Postage Services, as defined in this PWS.
1.1.1 Objectives: Provide both web-based and physical metering postage services access for unlimited desktop users for up to 150 locations with one (1) TNNG administrative account. Each user must be individually identified within the system with no expectation of password sharing.
1.2 Background: The Tennessee National Guard has an estimated 150 locations within the state of Tennessee that require a web-postage solution to facilitate postal operations. Postal operations are essential and critical to the day-to-day functions, allowing commanders or their appointed representatives to send out mission essential documents.
1.3 Period of Performance (PoP): The Period of Performance shall be (1) Base Year and (4) 12-month option periods. The estimated Period of Performance reads as follows:
Base Year: 01 July 2023 - 30 June 2024 Option Year 1: 01 July 2024 - 30 June 2025 Option Year 2: 01 July 2025 - 30 June 2026 Option Year 3: 01 July 2026 - 30 June 2027 Option Year 4: 01 July 2027 - 30 June 2028
1.4 General Information:
1.4.1 Place and Performance of Services: The contractor shall provide web-based and physical meter postage services 24 hours a day seven days a week in one year. This includes recognized US holidays. Normal business hours are Monday through Friday (0800-1700). Performance shall be at the contractor’s location. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.
1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.
The contractor shall perform services on these days:
1.4.2.1 New Year’s Day: January 1st
1.4.2.2 Martin Luther King, Jr.’s Birthday
1.4.2.3 President’s Day
1.4.2.4 Memorial Day
1.4.2.5 Juneteenth National Independence Day: June 19th
1.4.2.6 Independence Day: July 4th
1.4.2.7 Labor Day
1.4.2.8 Columbus Day
1.4.2.9 Veteran’s Day: November 11th
1.4.2.10 Thanksgiving Day
1.4.2.11 Christmas Day: December 25th
1.4.2.12 The contractor is NOT required to perform physical metering maintenance services or deliver products on the above list of Federal Holidays.
1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS).
1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).
1.4.5 through 1.4.5.4 RESERVED.
1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.
1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.
1.4.7 RESERVED.
1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.
The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.
The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.
1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.
The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.
1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.
1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The
Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at
FAR 22.17.
1.4.12 through 1.4.13 RESERVED
1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.
1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.
2.0 Definitions and Acronyms:
2.1 Definitions:
2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.
2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.
2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.
2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.
2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.
2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.
2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.
2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.
2.2 Acronyms:
AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control
QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence
3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):
The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:
3.1 Property: None.
3.2 Materials: None.
3.3 Equipment: None.
3.4 Services: None.
3.5 Utilities: N/A
4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):
4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.
5.0 General Requirements
5.0.1 The contractor shall provide a virtual postage service that will allow accounts to be created for up to 150 locations in TN and will also provide for purchase or lease, (1) physical meter machine to be housed at TNNG State Headquarters.
5.0.2 The contractor shall provide a cellular wireless connectivity solution for the physical meter machine to connect to the internet.
5.0.3 The contractor shall provide a centralized system to accept payments for USPS postage by EFT and to distribute postage to postal systems and virtual machines.
a. Users can access only on demand postage, not refunds.
b. TNNG will not accept any additional subscriptions or funding of multiple postage accounts.
5.0.4 The contractor shall provide software with capability of providing monthly postage spending report for the enterprise.
a. Reports must include postage class usage as well as accounting data.
b. From the TNNG HQ location, reports can be printed real time containing data across all locations.
c. Software must combine postage spending from both the physical meter and virtual software locations.
d. If not available on-demand online, monthly reports will be mailed to the COR.
5.0.5 The contractor must be included on the USPS 604c (list of approved postage meters and PC postage systems).
a. No TNNG data is transmitted or housed outside the continental U.S.
5.0.6 If required, the project manager assigned to the TNNG will monitor each location installation to ensure compliance with installation requirements. As part of the deployment, the contractor will provide a complete training guide (job aid) for each location to ensure all topics required for each installation is completed.
5.0.7 The virtual and physical postage services provided shall present no security vulnerabilities to the TNNG’s sensitive but unclassified networks.
5.0.8 The virtual and physical postage services provided shall provide automatic rate calculation based on both dimension and weight.
5.0.9 The virtual and physical postage services provided will include automated postal rate changes when they occur and provide notification of any USPS rate increases delivered via notification through web-based messages or through existing accounts in the web-based system prior to any implementation of new rates.
5.0.10 SUPPLIES: As part of this contract, the Contractor is not required to provide supplies or equipment, but shall make available for purchase, such as labels, at the TNNG’s discretion via Contractor website.
5.0.11 The contractor shall provide the TNNG the opportunity to purchase postage at current USPS postal rates.
5.0.12 Contractor shall provide one consolidated master invoice by site, monthly, for up to 150 locations identified in the Tennessee state region showing current charges and cumulative charges for postage used during the period of performance.
5.0.13 The contractor shall respond to a user service call within 4 hours of the call.
5.1 Physical Postage Meter
5.1.1 The contractor shall provide 24/7 access to website and (0800-1700) phone/email technical support to assist with troubleshooting, technical advice and product information covering normal business hours (0800-1700 hrs., local time regardless of time zone | 5-Days a week – Monday-Friday).
5.1.2 The contractor must provide software support to include device firmware, operating system software, maintenance releases, major upgrades, and manufacturer software tools.
a. Physical meter includes maintenance plan and updates throughout the life of the contract to include option periods.
b. If required, contractor shall provide networking solutions.
5.1.3 Hardware support: In the event of a hardware failure, contractor shall provide advance device or parts replacement shipped on-site within 3 business days.
a. All servicing shall be conducted by factory trained technicians.
5.1.4 If required, the contractor shall provide a management utility which enables administrators to control user access, logins, passwords, and permissions by location to prevent unauthorized use of postage.
5.1.5 If required, the contractor shall include up to 16 hours of on-site meter training for up to four (4) personnel for our current physical meter located at JFHQ, TNNG.
5.1.6 Physical meter must have ability to take identical pieces of mail and weigh the first piece to be fed and calculate the postage. The rest of the mail pieces must be able to receive the same postage as the first piece as they run through the machine.
5.1.7 Physical meter must be streamlined to integrate with USPS, FedEx, DHL and UPS business accounts and must have the ability to log incoming packages.
5.1.8 Physical postage meter must have the option to seal and print postage at up to 145 Letters per Minute (LPM) and must be able to handle mail up to 5 ⁄ 8 of an inch thick.
5.2 Virtual Postage Software
5.2.1 Software must provide a virtual postage service for up to 150 locations throughout the state of Tennessee with the capability to process the following:
a. All packages and parcels, to include those with non-standard dimensions.
b. Flats (large envelopes).
c. Letters
d. All priority mail packaging solutions provided by USPS.
e. Extra services to be used in conjunction with any of block (a)-(d).
5.2.2 The virtual postage services provided must have the capability to support unlimited users per location for up to 150 TNNG locations.
5.2.3 The virtual postage services shall be available/up and running for users and function properly without errors and/or downtime Monday through Friday, 24 hours a day, 5 days a week up to 98% of the time.
5.2.4 The virtual postage services must have the ability to apply both addresses and postage onto a letter - to include the option for extra services - via office printer.
5.2.5 If requested, web-based training must be available to up to 20 personnel at a time, and TNNG must be able to schedule training no more than 15 business days’ notice.
This training will be recorded for future playback. The project manager/contractor will coordinate training with TNNG office managers and key operators.
5.2.6 The virtual postage services shall be available to users 24/7/365.
5.2.7 The project manager/contractor shall coordinate with relevant TNNG personnel in the event of a software update being released.
5.2.8 The virtual postage services must provide ease of access to carrier sites when authorized on TNNG servers.
5.2.9 Virtual postage services must be compatible with DataMax O’Neil E-Class Mark III Label Printers. If required, the software must also be compatible with various options for more current hardware solutions for virtual sites.
5.2.10 The contractor shall provide all hardware/software required except for PC workstation as needed.
5.3 Service Contract Reporting: Not Applicable.
6.0 Applicable Publications: Publications applicable to this PWS are listed below:
Publication (Chapter/Page)
Date of Publication
Mandatory or Advisory
Website
Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition
Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm
DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)
01/23/2014 (Change 1:
07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm
Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors
(paragraph 9)
August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf
DoDM 5200.2 Procedures for the DoD Personnel Security Program
(PSP)
04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/
DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common
Access Card (CAC)
09/09/14 (Change 1:
05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/
Homeland Security Presidential Directive (HSPD)-12
Policy for a Common Identification Standard for Federal Employees and
Contractors
08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12
DoDI 5400.11 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/
Department of Defense Privacy and Civil Liberties Programs
DoD 5400.11-R Department of Defense Privacy
Program
05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/
DoDD 8140.01 Cyberspace Workforce Management
10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/
DoD 8570.01-M Information Assurance Workforce
Improvement Program
12/19/2005 (Change 4:
11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/
DoD 5220.22-M National Industrial Security Program
Operating Manual (NISPOM)
02/28/2006 (Change 2:
05/18/2016)
Army Directive 2014-05 Policy and Implementation
Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors
03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx
AR 25-2
Information Assurance
04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx
AR 530-1
Operations Security
09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx
AR 525-13
Antiterrorism
12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx
AR 381-12
Threat Awareness and Reporting
Program (TARP) (Section II, ¶ 2-4.b)
06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx
6.1 Applicable Forms: Forms applicable to the PWS are listed below:
Form Date Website
DD 1172-2
Application for Identification Card/DEERS Enrollment
Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm
I-9 Employment Eligibility Verification
10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf
DD 441
Department of Defense Security
Agreement
Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm
DD 250
Material Inspection and Receiving
Report
Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/index.htm https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm https://www.esd.whs.mil/Directives/forms/dd0001_0499/
TECHNICAL EXHIBIT 1
Performance Requirements Summary (PRS)
This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).
Performance
Objective Performance Standard Acceptable Quality
Levels (AQL) Surveillance Method / By
Whom 5.0.9
Provide automated postal rate changes
The virtual and physical postage services provided will include automated postal rate changes when they occur and provide notification of any USPS rate increases delivered via notification through web-based messages or through existing accounts in the web-based system prior to any implementation of new rates.
Contractor must inform relevant TNNG personnel 100% of the time for each and every postal rate changes.
Periodic Inspection / COR
5.0.13 Provide
consolidated master invoice monthly
Contractor shall provide one consolidated master invoice by site monthly, for up to 150 locations identified in the Tennessee state region showing current charges and cumulative charges for postage used during the period of performance.
Provides master invoice NLT conclusion of each monthly period of performance.
Contractor must provide this invoice 100% of the time.
Random monitoring / COR
5.0.14 Uptime of virtual postage solution
Virtual postage software solution shall be available/up and running for users and function properly without errors and/or downtime Monday through Friday, 24 hours a day, 5 days a week
Virtual Postage software must be available/up and running 24 hours 5 days a week (M - F) with no more than 2.5 hours downtime in a week.
Random monitoring / COR
5.0.15 Customer Service
Response Time
The contractor shall respond to a user service call within 4 hours of the call.
The Contractor customer service team must respond to a user service call within 4 hours from the initial call.
Random monitoring / COR
5.1.1 Customer Service
Availability
The contractor shall provide 24/7 access to website and (0800-1700) phone/email technical support to assist with troubleshooting, technical advice and product information covering normal business hours (0800-1700 hrs., local time, 5-Days a week – Monday-Friday).
-Virtual Postage software must be available/up and running 24 hours 5 days a week (M - F) with no more than 2.5 hours downtime in a week.
-The contractor customer service
Random monitoring / COR technical support team must be available during normal business hours (0800-1700 hrs., local time, 5-Days a week – Monday- Friday).
5.2.4 Virtual Postage
Solution Availability
The virtual postage services provided shall be available to users 24/7/365.
Virtual Postage software must be available/up and running 24 hours 5 days a week (M - F) with no more than 2.5 hours downtime in a week.
Random monitoring / COR
5.2.5 Communication
regarding software updates
The project manager/contractor shall coordinate with relevant TNNG personnel in the event of a software update being released.
Contractor must inform relevant TNNG personnel 100% of the time for each and every software update being released that might affect TNNG virtual or physical postage services.
Random monitoring / COR
TECHNICAL EXHIBIT 2
Deliverables Schedule
PWS Reference / Deliverable Title
Frequency Number of Copies
Medium/Format Submit To
5.1.3 Part replacement due to hardware
failure
Hardware support: In the event of a hardware failure, contractor shall provide advance device or parts replacement shipped on-site within 3 business days.
As needed per requirement
Shipment COR
5.0.13 Provide
consolidated master invoice monthly
Contractor shall provide one consolidated master invoice by site monthly, for up to 150 locations identified in the Tennessee state region showing current charges and cumulative charges for postage used during the period of performance.
Provides (1) master invoice NLT conclusion of each monthly period of performance.
Email or mail COR
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