W912CN-16-R-0002_Amendment_2.pdf

W912CN-16-R-0002

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is issued as follow s:

a. To extend the submission date to February 9, 2016, 2:00 PM Haw aii Standard Time (HST)

b. To update Section B. Proposal Pricing Summary to include Option Price CLINS 4001-4003.

c. To update the PWS Section 1.5 Period of Performance.

d. To update the PWS Section 1.6.16.1 Phase-In procedures beginning 7 calendar days before the required full contract performance date.

e. To update the PWS Section 1.6.13 Key Responsibilities: Help Desk at Korea – Add as Key Employee

f. To update Section “L” Submissions: Add item “G” and “H” format requirements.

g. To incorporate Attachment J.7 C4IM Service List

h. To incorporate the Questions and Answ ers into the solicitation.

i. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 51

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 26-Jan-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CN-16-R-0002

X 9B. DATED (SEE ITEM 11)

13-Jan-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

26-Jan-2015

CODE

EXPEDITIONARY CONTRACTING COMMAND

413 CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857

W912CN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 04-Feb-2016 10:00 AM to 09-Feb-2016 02:00 PM.

SECTION B - SUPPLIES OR SERVICES AND PRICES

The following have been added by full text:

QUESTIONS AND ANSWERS

Responses to Questions to Solicitation W912CN‐16‐R‐0002 Command, Control, Communications, Computers and Information Management (C4IM) Service and Support to 9th Mission Support Command (MSC)

1) Who is the incumbent?

Response: Identified in FedBizOpps Announcement.

2) What is the incumbent contract number?

Response: Identified in FedBizOpps Announcement

3) What is the incumbent contract value and period of performance?

Response: The contract value was $6,016,881.30 The Period of Performance was September 29, 2012 to September 28, 2015.

4) Is the years a typo in the PWS section 1.5 Period of Performance?

Response: Yes. This is a typo. The correction is as follows:

Base Period: 29 March 2016 – 28 March 2017

1st Option: 29 March 2017 – 28 March 2018

2nd Option: 29 March 2018 – 28 March 2019

3rd Option: 29 March 2019 – 28 March 2020

4thOption: 29 March 2020 – 28 March 2021

5) Funding amount for the last 2 fiscal years for the current contract?

Response: Contract value at award for the last two option periods is as follows:

$2,030,719.48 (12 month option period) $1,042,164.14 (6 month option period)

6) Are the 17 Key Personnel positions FTEs?

Response: The key personnel positions are at the discretion of the offeror and may or may not need be a Full Time Employee.

7) Does the Gov’t want to retain incumbent personnel that support the current contract?

Response: The Government has no preference as to the personnel proposed. However, please refer to clause 52.222-17; Nondisplacement of Qualified Workers.

8) Does "the extent to which" refer to the entirety of the keys, or does extent intend to mean every key must meet all experience, qualifications, and certifications listed at PWS 1.6.13?

Response: All experience, qualifications and certifications must be met/held by personnel upon bid submission.

9) Do the minimum requirements of the solicitation require every key must meet all experience, qualifications, and certifications listed at PWS 1.6.13?

Response: All experience, qualifications and certifications must be met/held by personnel upon bid submission.

10) Are tradeoffs allowed among experience, qualifications, and certifications proving an individual’s competence to perform the job allowed to be presented and evaluated?

Response: No tradeoffs will be considered.

11) We understand and agree with the government’s evaluation criteria to reduce risk. In order for the government to properly analyze the offeror’s ability to perform the work and understand the unique and complex challenges of supporting the 9th Mission Support Command (MSC), we agree with Section M – Evaluation Factors for Award, Part B Evaluation Criteria For Factors and Sub factors, Factor 2: Past Performance paragraph #1 (Evaluation of Past Performance Questionnaire) and #2 (To determine if the offeror will successfully perform to the required effort).

But the last paragraph under #2 conflicts with reference to FAR 15.305 (a)(2)(iv) by allowing an offeror to be rated as “acceptable” without providing or demonstrating any documented past performance utilizing the Factor 2 Past Performance J.5 Past performance Questionnaire.

Question: Is it the intent of the 9th Mission Support Command to accept the risk of an offeror who cannot fulfill the requirement of Factor 2 Past Performance by demonstrating and providing evidence that they have successfully performed as a prime contractor in the last three years with the same or similar scope, magnitude and complexity required by the Performance Work Statement?

Response: We will adhere to FAR 15.305(a)(2)(iv) when evaluating.

12) PWS section 1.6.13, outlines the Key responsibilities of the staff and Key Personnel. We understand that Key Personnel are considered extremely critical to the success of the mission and the PWS noted all personnel at locations away from the headquarters at Ft. Shafter Flats as Key Personnel, EXCEPT for the Help Desk Technical Support Specialist supporting Korea and Japan.

Question: Is it the intent of the 9th Mission Support Command to not designate Key Personnel for the Help Desk Technical Support Specialist supporting Korea and Japan?

Response: Oversight during PWS creation. PWS will be amended to change Korea position to “Key Personnel.”

13) The Help Desk Technical Support Specialist supporting Korea and Japan will be located in OSAN Korea. This position requires interaction and support to both US personnel as well as ROK personnel. There are significant cultural and language barriers which could impact the level of support. Speaking both Korean and English is critical to support the staff and ensuring a successful mission.

Question: Is it the intent of the 9th Mission Support Command’s intent to reduce the risk of providing the same support and capabilities to both the US Army Reserve staff as well as the ROK staff by adding Korean speaking skills to the qualifications in table 1.6.13 for this position?

Response: Korean language requirement will not be added to the position qualifications.

14) On the PDF copy of the Solicitation W912CN-16-R-002 has 134 pages. Under B Supplies or Services and

Prices, the reference PDF page for our question may be found on PDF page 12, section labeled Proposal Pricing Summary. Pricing asks for Base plus 3 Options and ½ of last Option, however PDF page 13 lists the Period of Performance for the last Option year as a full year (4th Option: 29 March 2020- 28 March 2021).

Question: Will the Government clarify the Pricing Summary requirements to be Base year plus three full option years and an additional ½ year, or, Base year plus four full option years and an additional ½ year (referencing 52.217-5000, Option to extend services on PDF page 133?

Response: This was a typographical error and the corrections have been made to show the requirement to be a Base year plus four 12-month option periods with an additional ½ year referencing 52.217-5000, Option to extend services on PDF page 133.

15) Please provide attachment J5 in MS word format so we can modify it prior to submitting to our customer.

Response: Attachment J5 will not be provided in a word format.

16) The RFP does not specify page count limitations or formatting requirements (font size, etc.) for the technical volume or any other part of the proposal. Please confirm there are no formatting limitations with regard to the proposal.

Response: Section “L” Instructions will be updated to include item “G” & “H” on formatting requirements.

17) Please provide the historical level of effort for this requirement, including number of personnel assigned by labor category and location.

Response: Historical data is listed in attachment J.1

18) The Government has identified an unusually high number of key personnel requirements with very detailed experience requirements. Moreover the Government stated, “Propose only actual key personnel identified in the PWS who will work on this requirement, not a sample person or “potential personnel,” and include a statement that the proposed key personnel are available on the effective date of contract award. “ Considering the short turnaround time for proposals these requirements appear to overwhelmingly favor the incumbent contractor and will unnecessarily restrict competition. In order to provide for fair and adequate competition and ensure that the Government has the opportunity to consider the best quality proposals, we request that the Government reduce the number of key personnel, extend the due date for proposals, and provide for a transition period to a potential new contractor.

a. What does the Government mean by the term “potential personnel?” Will the Government accept resumes for key personnel who have accepted job offers contingent on award of the contract?

Response: The Government will accept resumes for key personnel who have accepted job offers contingent on award of the contract. There is a transition period of 7 calendar days before the required full contract performance date. Refer to section 1.6.16.1 in the PWS.

b. By requiring that key personnel be available on the date of contract award implies that contingent hires will not be considered. Employment contingencies are usually not lifted until there is a contract award announcement and such personnel would be expected to give their current employers at least two weeks’ notice before moving to a new employer. We request the Government consider a transition period to allow any contingent key personnel adequate time to transition to a new employer.

Response: Due to the criticality of services provided to the 9th MSC’s operational mission requirements by the contract, there is a 7 calendar day transition period. Refer to section 1.6.16.1 in the PWS.

c. The current proposal due date does not provide adequate time to identify and recruit highly qualified candidates to offer as key personnel. Again, we request that the Government reduce the number of key personnel required and extend the due date for proposals.

Response: The key personnel will not be changed in the solicitation. The proposal submission date will be extended.

d. The only way for non-incumbent competitors to meet key personnel requirements is to offer almost all key positions from the incumbent staff. Although contractors can be expected to provide first right of refusal to qualified incumbent staff after award, the Government’s current requirements will result in numerous attempts by competing contractors to identify, contact, and recruit incumbents by the proposal due date. Such activity may be distracting, disruptive, and stressful for incumbent personnel.

Such distractions can be avoided if the Government reduces the key personnel requirement to only those positions essential to ensuring adequate oversight and management of the project, extending the proposal period, and allowing for a reasonable transition period.

Response: The key personnel will not be changed in the solicitation. The proposal submission date will be extended. There is a 7 calendar day transition period. Refer to section 1.6.16.1 in the PWS.

19) Can you describe the type of remote support that would be acceptable by the government (i.e. central call center of help desk support) for providing assistance with Army Reserve incident and help desk tickets? Will the Government supply a separate toll-free number for ticket issues?

Response: Remote support references on-site support at locations away from the 9th MSC Headquarters at Fort Shafter, Hawaii. No toll-free numbers will be issued.

20) The Army Reserve CIO-G6 maintains a separate service contract for the resolution of help desk tickets. What is the interaction between the service desk personnel of this contract and those supporting the main contract run out of Ft. Bragg, NC?

Response: Services for 9th MSC are not related to the CIO-G6 contract. However, limited interaction (ARNet ticket submissions) are required.

21) Can you describe the relationship of the 9th MSC and the support of users on the Pacific LandWarNet and the Korea LandWarNet? Are there specific certification requirements for both operators and administrators?

Response: PACLWN users are the primary customers of the 9th MSC helpdesk.

22) What are the locations where support is being provided in the State of Hawaii? Is Oahu the only island in which support is provided?

Response: As stated throughout the PWS, locations where support is provided are Oahu, Hilo and Maui.

23) The 311th Signal Command (theater) is responsible for providing all C4IM services to units and activities operating on the Pacific LandWarNet and KoreaLandWarNet. Why does the 9th MSC operate its own phone system when it is supposed to be provided by the 30th Signal Battalion?

Response: This question is not relevant to the requirement.

24) Is the 9th MSC part of the Army Data Center Consolidation Plan? Does the 9th MSC operate its own data center?

How many servers does the 9th MSC operate?

25) Does the MSC operate its own Enterprise Printer Server of does it have print servers located in the various supported facilities?

Response: Print servers are located at each location.

26) Does the 9th MSC operate its own Sharepoint environment or is it part of another organizations portal? The

Army Reserve hosts its own Sharepoint server, does the 9th MSC maintain a page on this server? Who approves content that is posted to this page?

27) Tiered services are not defined in the PWS. What services are to be performed at each level and what are the performance metrics?

Response: See ATTACHMENT J.2, TECHNICAL EXHIBIT 1.

28) The Altiris trouble ticketing system is not consistent with the CA tool used by the Army Reserve. What is the interface between the two systems?

29) What patch management and vulnerability mitigation program does the 9th MSC currently use? Are patches delivered centrally from the 9th MSC or remotely from the domain owners (i.e. USARC, USARPAC, Korea)?

Response: The 9th MSC uses Altiris patching services and patches delivered centrally from 9th MSC NETOPS.

30) What does 9th MSC use for vulnerability assessment tool? Is it provided through the Government or is the supporting contractor responsible for the purchase and implementation of this tool?

Response: The 9th MSC provides vulnerability assessment tools for network management.

31) What is the relationship of the Pacific TNOSC (Regional Cyber Center) and the 9th MSC? Does the RCC monitor the classified and unclassified systems of the 9th MSC?

32) Reference “Contractor shall provide situational awareness for adversary cyber capabilities and intensions;

builds and manages Indications and Warning (IW) to support the 9th MSC Commander’s Critical Information

Requirements (CCIRs) and operational decision points”, is the 9th MSC a deployable headquarters requiring analysis of cyber threats other than what is provided by ARCYER, the 311th, or the 516th Signal Brigade?

Response: No.

33) What is the chain of reporting for the 9th MSC in reporting cyber or computer related security incidents?

Response: All cyber incidents are reported to the RCERT.

34) What types of tactical satellite systems does the 9th MSC possess that the supporting contractor will be responsible for?

Response: Digitally Deployed Training Campus (DDTC), VSAT, BGAN, Tampa Micro w/GAR antenna.

35) What type of VTC systems does the 9th MSC operate? Do you host your own Multi-conferencing unit? Are you responsible for providing support to outside units? What networks do you operate VTC systems on?

Response: CISCO systems (IP & ISDN) with an MCU. Required support on both ARNet and APNet. Support offered to 9th MSC and outside units.

36) What version of Microsoft Project does the 9th MSC operate? Is this application supported by a Government purchased license?

Response: Current version. Supported by government license.

37) Does the 9th MSC maintain a separate Disaster Recovery or COOP location? Are the supporting contractors required to maintain these locations in a hot, warm, or cold status? Are any of the Government personnel certified in business continuity operations?

Response: Yes, separate cold COOP. COOP maintenance is required. Business continuity operation certification information is irrelevant.

38) Is the contractor responsible for managing HBSS (policy, upgrades, version control, etc..) or is that managed through a different PMO?

Response: HBSS is managed by contracted personnel.

39) Is the contractor fully responsible for managing IATO/ATO accreditation process and supplying requisite artifacts and documentation (SSP, CP, etc) in support of the ISSM and will the contractor be responsible for maintaining ATO status in eMASS or other C&A repository?

Response: Contractor is responsible for executing services/tasks required to maintain IATO/ATO certification, as directed by the G6 System Owner.

40) Can the government clarify what is meant by the development of a contingency SLA in the event of staffing surge/change due to force/equipment/supply flow and support requirements? Will the contractor be responsible for delivery and agreeing to a modified SLA until the modified OPLAN is put into effect?

Response: In the event of significant requirements/services, contractor is responsible for providing detailed support requirements to the G6, which will then develop the contingency SLA.

41) Can the Government provide examples of the performance metrics that the contractor must produce and can the government provide the criteria or thresholds for acceptance of the metrics?

Response: Refer to Attachment J.7 C4IM Service Report.

42) What mechanisms will be in place for the contractor to track and monitor the mitigation activity progress performed by the G6 once the contractor delivers the vulnerability reports? Will the contractor or the ISSM be held responsible for persistent vulnerabilities not being appropriately mitigated in a timely fashion by the G6?

Response: Contractor is responsible for all directed work within the scope and required timeframes listed in the PWS and the Performance Requirement Summary.

43) Is Radio over IP (ROIP) part of the Unified Communications (UC) infrastructure and if so can it be included in the PWS?

Response: No.

44) What is the date/time for questionnaires to be received by the Contract Specialist? Block 8 of the SF1449 does not contain the information and it is not reference anywhere else in the PWS.

Response: Block 8 of the SF1449 is the Address Offer To which is the same as Block 7 in the SF1449. The Offeror Questions information is located in Section L of the SF1449, stating that all questions shall be submitted to the contract specialist by 01/25/16, 12:00PM HST. A summary of question received and Government responses will be provided via amendment and posted at FedBizOpps.

45) L.C. Volume III: Factor 3-Price. Do subcontractors need to submit detailed price buildup information in sealed packages to the Government, or may the prime accept their proposals as fixed price labor hour schedules, and incorporate those rates with buildup as required for the response to CLIN X0001?

Response: The prime may accept their proposals as fixed price labor hour schedules, and incorporate and display those rates with buildup as required for the response to CLIN X001.

46) Many of the certifications have passed their end-of-life by the vendor and are obsolete:

• Microsoft Certified Systems Engineer (MCSE) certification was required for older obsolete technology such as Windows XP and 2003 which are no longer supported.

• The Tandberg Certified Expert Partner requirement no longer exists because Tandberg was bought by CISCO in April 2010.

• The requirement for VTC operators should be a CISCO TelePresence Solutions Specialist.

• The Nortel Certified Support Specialist for Communications Server 1000 RIs 4.0 is no longer available because Nortel retired their certification programs in November 2010 and transferred all certification programs to the Avaya learning center.

Question: Will the solicitation be changed to reflect current certifications for specific vendor equipment and services and be aligned with DOD 8570.01-M, Table C3T1 Information Assurance workforce requirements?

Response: The solicitation will not be changed. The system in place requires a level of expertise with Nortel analog systems that the listed certification guarantees.

47) The requirement for 10 resumes within three weeks after releasing the solicitation unfairly favors the incumbent over all other potential bidders as they already have these positions filled. In the interest of fair competition, we request you reduce the requirement for resumes and certificates to one key position, the Site Lead, and offerors provide a detailed staffing plan with representation of qualifications and skills similar to those currently supporting this contract. Additionally, the transition plan should incorporate the “Right of First Refusal” for incumbent staff as per Executive Order 13495. This will shift the focus to the transition plan and Key Personnel qualification of Senior Project Manager/ Site Lead who will have a proven track record of managing and staffing like type contracts.

Response: The solicitation will not be change as the risk to the Government is too great if all key positions are not verified via resume. There is a transition period of 7 calendar days before the required full contract performance date. Refer to section 1.6.16.1 in the PWS.

This solicitation incorporates, FAR Clause 52.222-17 Nondisplacement of Qualified Workers and section (b) refers to the “right of first refusal of employment”.

The following have been modified:

PROPOSAL PRICING SUMMARY

PROPOSAL PRICING SUMMARY

Base Price CLINs 0001 – 0003 $

Option Price CLINS 1001 -1003 $

Option Price CLINS 2001 -2003 $

Option Price CLINS 3001 -3003 $

Option Price CLINS 4001 -4003 $

1/2 of last option price $

Grand Total Base plus all options $

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM)

Service and Support

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Command, Control, Communications, Computers and Information Management (C4IM) Service and Support to 9th Mission Support Command (MSC).

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform C4IM Service and Support to 9th MSC as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The 9th MSC G6 manages all C4IM missions for the US Army Reserve (USAR) in the Pacific.

The 9th MSC G6 provides direct support to the 9th MSC Headquarters and staff elements on all functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peace-time and contingent operations are executed in support of USAR in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) of assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander, US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and lead to mission failure to the 9th MSC Mission and the Pacific Theater of Operations (PTO). All work is related to C4IM and Information Technology (IT) has transformed traditional battlefield functions. Emerging applications of IT will result in full realization of net-centric warfare. This net-centric environment has caused the Global Information Grid (GIG) to evolve into a complex web, which makes it challenging for 9th MSC to maintain cognizance over its C4IM networks. The number of complexity of its C4IM systems capable of providing information to the Commander to support his decision making is rapidly outgrowing our ability to manage those networks, protect them against intrusions and attacks and effectively manage the available bandwidth. As a result, a robust infrastructure is fundamental to achieve the 9th MSC mission and objectives, and allow for Network Centric Operations.

1.3 Objectives: The scope of all specified tasks to be performed encompasses the 9th MSC owned and/or operated Information Systems assets (network enclaves, workstations, servers, printers, and other peripheral C4IM equipment). Personnel assigned to this contract provide C4IM services and recommendations to the 9th

MSC G6.

1.4 Scope: This Performance Work Statement (PWS) addresses C4IM capabilities providing architecture and engineering of the 9th MSC C4IM networks and associated systems. The C4IM service and support requirements consists of installing, operating, administering, and maintaining various network management and security monitoring systems, operating systems, and network application systems installed, maintained, monitored and/or coordinated by the 9th MSC G6 on multiple networks PLWN, Korea LandWarNet (KLWN), Army Reserve Network (ARNET), and Retention/ Education/ Family (REF). The 9th MSC G6 is responsible to extend ARNET, manage/administer PLWN and coordinate KLWN for all USAR units including Active Component (AC) units located at remote sites within the PTO and Korea Theater of Operations (KTO). The 9th MSC G6 is also responsible to provide TIER II support and manage/administer ARNET for all Multi-Compo and USAR units within the PTO and KTO. All work performed under this PWS must adhere to Department of Defense Architectural Framework (DoDAF), Department of the Army (DA) and local command regulations, policies, standards and guidelines. The Contractor shall perform necessary tasks which fall into these broad functional areas: Architecture, Multi-domain Network Interoperability, Engineering, Integration, Installation, Testing, Program/Project Management, C4IM systems, Web Development Service Support, Cyber Security, COMSEC support, Telephone/VOIP, and Frequency/SATCOM Management. These broad areas do not represent sequential steps and may over-lap during execution. Personnel assigned to this contract provide all C4IM services internal to the USAR Pacific, 9th MSC Command and Staff, and promulgate C4IM policy that is adhered to by all 9th MSC personnel. Contractors provide key and essential support to the Government representatives but by no means are they to officially represent the Government or their positions.

1.4.1 Contractor employees performing services under this contract shall be controlled, directed and supervised at all times by management of the contractor. The contractor’s management shall ensure all employees properly comply the performance standards outlined in this PWS and as required by the Contracting Officer (KO) or the Contracting Officer’s Representative (COR). Contractor employees shall perform independent of and without supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility and shall perform the inspection and acceptance of completed work and tasks.

1.4.2 Network Operations Service Support (NETOPS): Contractor shall provide a combination of 24/7/365 dedicated on-site and off- site network service support for NIPRNet, SIPRNet and CENTRIXS of approximately 2,097 systems owned by the 9th MSC and its supported users 24 hours per day, seven days per week, including federal and state holidays. Remote support is authorized with COR approval. Network service support shall consist of engineering, installing, operating, administering and maintaining various network management and security monitoring systems, approved OS and network infrastructure equipment installed and maintained by the 9th MSC G6 on various PLWN, KLWN, ARNET, and REF sites. Contractor shall provide personnel with requisite training, experience, skills and certification(s) to perform monitoring, surveillance and management

IAW DoD DIACAP of assigned information systems.

1.4.3 NETOPS - Engineering/ Integration/ Installation/ Testing: Provide network and systems engineering support, as well as integration, installation and testing of engineering solutions as identified in individual tasking either via Capabilities Requirements Request (CAPR) process or as identified in the Help Desk trouble ticket database system. Development of engineering solutions shall include multiple projects within the PLWN, KLWN, ARNET, and REF environment as well as numerous project activities in support of 9th MSC Campaign Strategy.

Efforts include:

1.4.3.1 Designing and developing C4IM with integration of workstations, network and IA products and concepts.

1.4.3.2 Providing recommendations for modifications and improvements to existing systems.

1.4.3.3 Conducting site visits for product implementation, problem solving/correction, and installation of hardware and software products.

1.4.3.4 Participating in technical reviews such as Configuration Control Boards (CCB) during selection, development, and testing of network hardware and software components.

1.4.3.5 Assessing and testing of technology and providing technical support in assessing the function, security vulnerability, usefulness, and potential applications of current and future technology available from commercial, government or other sources.

1.4.3.6 Contractor shall perform installation and configuration of C2 network hardware, software and firmware IAW instructions/directions contained in an Engineering Solution and Life Cycle Management Plan which has been approved by the Government. Installation includes resolution of any hardware, software and firmware compatibility problems or issues between existing C4IM networks and C4IM systems and the new hardware, and software and firmware to remove old/existing hardware and software (if required), establishing network connections, or any other activities deemed necessary per the Engineering Solution.

1.4.3.7 Contractor shall provide technical support in testing and evaluation of products and system and recommend/developed technical solutions. The contractor shall develop and deliver fully developed test plans. Functional testing shall assess form, fit, functions and features of products and systems, ease of operator use, training requirements, and other appropriate areas in support of integration and certification.

Testing efforts may also be used to validate DII COE and other standards (to include security standards) compliance. Security testing and evaluation shall assess security features, requirements, conformance to design and security policy, and risks involved with products and systems, including the risks posed by connections to other systems.

1.4.3.8 Contractor shall adhere to engineering principles that include life-cycle configuration management, interoperability, scalability, produce-ability, maintainability, fault tolerance and redundancy in providing capabilities. The contractor shall perform these functions and deliver products in cooperation with other organizations (both public and private) which are performing other engineering work, operating other networks and systems which interconnect and/or interoperate with PLWN, KLWN, and ARNET networks and systems.

1.4.3.9 Contractor shall provide general engineering capabilities and services per the G6 CAPR process.

General support includes requirements documentation and development, developing project and implementation plans, technical solutions with detailed parts list and Bill of Material (BOM), participating in CCB, working group meetings, design reviews, specific project meetings, providing minutes of technical meetings, providing recommendations, responding to action items and requests for information, reviewing technical documents, providing comments, providing informal consultation, providing engineering briefings at meetings or to specific audiences and supporting other regular Engineering program activities.

1.4.3.10 Contractor shall accept both G6 Project Management milestones and tasking from the CAPR process and review, coordinate, and recommend engineering solutions for C4IM requirements.

1.4.3.11 Contractor shall ensure compliance with the DII COE, DA, local Designated Approving Authority (DAA), and 9th MSC/USARPAC policies and guidance.

1.4.3.12 Contractor shall provide technical data to allow other organizations and other contractors performing work for the Government under separate contracts to complete Certification and Accreditation (C&A) packages for solutions which the Contractor develops, recommends, and demonstrates under this task order.

1.4.3.13 Installation includes taking control of and accounting for installation material, parts and tools.

Installation shall be deemed complete once the Engineering Solution is tested by the installation team and deemed operational by the Government and all supporting C&A documentation (to include any required C&A testing) is completed, configuration, topology and related Configuration Management data is properly recorded, and all work areas are returned to the state of origin as found prior to on-site arrival.

1.4.3.14 Performance Verification Test (PVT) and final acceptance of installation shall be obtained in writing by the Government prior to Contractor turning O&M responsibility over to the Government

1.4.4 Systems Administration: Provide general systems administration support for new and existing information systems, services and projects in support of the 9th MSC and USAR Pacific. Systems administration efforts include but not limited to the following:

1.4.4.1 Engineer, Install, Operate, and Maintain (EIOM) all 9th MSC and USAR Pacific network infrastructure within a virtualized environment implemented in VMware VI3 using ESX.

1.4.4.2 Install, operate and maintain servers, SAN, NAS, switches, and automated data backups to include hardware and software upgrades.

1.4.4.3 Provide all System Administration services, including authentication, messaging, application, collaboration, data storage, file/print, anti-virus, Windows update, and back-up and recovery services.

Contractor shall document service delivery procedures in the C4IM System Administration SOP.

1.4.4.4 Provide authentication services on Unclassified and Secret communications networks. C4IM authentication services currently include Domain Controller, Active Directory and Group Policy services.

1.4.4.5 Provide data storage services on Unclassified and Secret networks. Data storage services include data storage, Storage Area Network (SAN) and Network-Attached Storage (NAS) services. Free disk space shall be greater than 30% of disk capacity. Perform weekly backup outside of normal business hours: Perform weekly scan.

1.4.4.6 Provide file/print services on Unclassified and Secret communications networks.

1.4.4.7 Provide anti-virus services on Unclassified and Secret communications networks.

1.4.4.8 Provide and push all critical Windows Updates to the enterprise within 48 hours of release.

1.4.4.9 Provide EIOM and management of mobile and wireless handheld device services, Tier 2 support for systems, user or network problems which cannot be resolved by Help desk personnel.

1.4.5 Web Development Support Services: Provide web hosting operations and management services, and operate and maintain web proxy servers. The Contractor shall EIOM web services and associated government provided web servers in support of 9th MSC web based information distribution requirements and plans.

Provide Knowledge Management (KM) functions of capturing, developing, and focus on organizational objectives such as improved performance, competitive advantage, innovation, integration and continuous improvement of 9th MSC organization.

1.4.5.1 Provide assistance and web development support to the 9th MSC Knowledge Management (KM

1.4.5.2 Provide support to KM initiatives through use of 9th MSC share point portals, intranets, databases and update as needed.

1.4.5.3 Contractor shall manage and maintain Command INTRANET, EXTRANET, public websites and services, and associated applications.

1.4.5.4 Contractor shall develop, implement and maintain web-based information support structure for routine and contingency operations.

1.4.5.5 Contractor shall train and support departmental and unit organizational web authors throughout the Command as requested.

1.4.4 Help Desk Management Services: Contractor shall operate a customer service ITIL-based help desk to support approximately 2,097 users and 1,877 workstations/ laptops throughout the 9th MSC and USAR Pacific. The customer service help desk availability is on call 24/7/365, but will be staffed 0800-1700 Monday through Friday (excluding Federal holidays) at locations indicated at PWS section 1.6.3 as required per COR approval. Weekend availability Saturday and Sunday is required upon request to support local and remote site assistance and will be staffed 0730-1630 at locations indicated at PWS section 1.6.3 as required per COR approval. Systems and user problems shall be reported via an online help desk system and may also be received via e-mail, telephone and/or walk-in basis. Average time for resolution of service orders shall be no more than 48 hours. Trouble tickets or service orders which cannot be resolved in 48 hours shall be reported to the COR identifying reason for delay, mitigation plan, and projected completion date. Help Desk personnel shall provide expert Tier-1 and Tier-2 C4IM system and network troubleshooting service, Authorized Service Interruption (ASI) management, and security incident response. Contractor shall document service delivery procedures in Technical Support SOP. Help Desk efforts include but not limited to the following:

1.4.6.1 Receive, delegate, manage, respond to and resolve user service requests.

1.4.6.2 Create/manage user accounts in active directory.

1.4.6.3 Create/manage workstation accounts in active directory.

1.4.6.4 Image and configure new and existing workstations, as required.

1.4.6.5 Install/configure software.

1.4.6.6 Support Life-Cycle Management – IOM workstations at multiple locations.

1.4.6.7 Submit customer satisfaction survey after completion of work for final trouble-ticket close-out.

1.4.6.8 Submit weekly trouble ticket status reports to Chief, NETOPS and the COR.

1.4.6.9 The contractor shall maintain a centralized database in Altiris for the Government to track and manage: trouble tickets categorized by routine, emergency, and GO service orders, configuration baselines on existing systems, warranty information, logs of each task, mean times between failures (MTBF), and life cycle management of the equipment. The contents of this database shall be provided on a monthly basis to the Government.

1.4.6.10 Password and Designs – The contractor shall provide a copy of all design, schematics, and passwords to the COR and shall forfeit all items to the same upon completion of the contract. Passwords must be controlled and handled by approximately indoctrinated personnel IAW DoD 269.

1.4.7 Help Desk Services – Service Orders: Service orders will be received via the G6 help desk trouble ticket system. The help desk will answer all service orders within two (2) working days and accomplish the actions as identified in paragraphs 1.4.4 thru 1.4.6.10 as applicable or conduct other actions as necessary to restore services. Overriding prioritization of service orders will be determined by the COR as required.

Any service orders received outside of specified routine criteria shall be forwarded to the COR and G6 Chief, Network Operations (NETOPS). The contractor shall restore systems or equipment to Full Mission Capability (FMC) status within two (2) working days upon notification. Contractor shall notify the COR and Chief, NETOPS if the repairs cannot be accomplished within two (2) working days upon arriving on-site. Upon repair/restoral the applicable work order will be closed.

1.1.4.8 Current Support Environment: 9th MSC G6 is responsible for providing mission and base sustaining C4IM support to all USAR facilities and service based locations to include Hawaii (Oahu, Hilo, Maui), Alaska, Guam, Saipan, American Samoa, Korea, and Japan. Managed hardware is summarized in the following and detailed further in Annex A-C:

Pacific LandWarNet (PLWN)

Active Directory Accounts 1292

Server Accounts 56

Network Appliance 1

STAMIS Computer Accounts 106

Printers/ Copiers 96

VTC Suites 15

Mobile Carts 5

VTC Admin Endpoint 1

Jabber Soft Clients 35

VTC Management Server 1

Communications Control Server 1

Firewall Traversal Server 1

VTC Bridge 1

ISDN Networking PRI 2

Router 126

Switch 126

Korea LandWarNet (KLWN)

Workstation/ Laptops 60

Active Directory Accounts 85

Printers/ Copiers 10

Digital Senders 3

VTC Suites 2

Mobile Carts 1

CENTRIXS-K

Workstation/ Laptops 10

Active Directory Accounts 85

TACLANES 3

Router 3

Switch 3

Army Reserve Network (ARNET)

Workstation/ Laptops 459

Active Directory Accounts 529

Printers/ Copiers 10

Recreation Education and Family (REF) Network

Workstation/ Laptops 56

Printers 8

Scanner (not digital sender) 8

1.4.9 Managed network infrastructure includes access to ARNET, NIPR, SIPR, CENTRIX and Commercial services (REF). 9th MSC G6 at Fort Shafter Flats serves as the main Customer Service Center responding to Altiris generated work tickets as requested and approved by the COR.

1.4.10 Cyber Security (formerly known as Information Assurance – IA): Contractor shall provide necessary infrastructure and management services to protect information systems from unauthorized access and to protect the data within systems. Contractor shall support the command’s Cyber Security/CND program through active implementation of DOD, Cyber Security and Theater Cyber Security Program directives and policies. Contractor shall implement a patch management and vulnerability mitigation program in order to ensure compliance with current Information Assurance Vulnerability Alert (IAVA) directives.

1.4.10.1 Contractor shall develop security training plans and packages to facilitate the training of all 9th MSC and US Army Reserve Pacific personnel in accordance with public law and DoD instructions. These plans will include requirements for new user training and annual refresher training. Contractor is encouraged to make use of existing training resources in developing training plans. The contractor shall develop training materials based upon local policies that might not otherwise be covered in regulatory requirements. The security curriculum shall be delivered in a classroom setting and shall cover topics in Information Security (INFOSEC), Personnel Security, Physical Security, and Operations Security (OPSEC). The contractor shall ensure Cyber Security training requirements are met and has the authority to deny user access to any prospective user who does not complete the mandatory IA awareness training.

1.4.10.2 Contractor shall conduct weekly vulnerability assessment of all 9th MSC and US Army Reserve Pacific managed assets (to include web applications, Operating Systems, wireless devices and business application software) using an IAM or DoD approved vulnerability assessment tool. The vulnerability assessments shall be conducted IAW the DoDI 8500.2 and/or best practices issued by the Designated Approval Authority (DAA) or DoD. The contractor shall report the results to the 9th MSC Information Systems Security Manager (ISSM) using the built-in reporting features of the vulnerability assessment tool, and will manage and track mitigation actions for the vulnerabilities identified in the report generated by the vulnerability assessment scan. Contractor shall submit vulnerability reports to the 9th MSC G6 to have all identified vulnerabilities mitigated by having vulnerable workstations patched with the appropriate security patches. The contractor shall monitor G6 progress and will ensure that all mitigating actions are completed within three (3) working days. If mitigating actions cannot be accomplished within seven (7) days, the contractor shall report to the ISSM the following information:

� Vulnerability identified � Number of vulnerable systems � Plan to mitigate vulnerabilities and estimated time to resolution � A daily status report detailing the progress made toward mitigating the vulnerabilities identified the week vulnerability scan

1.4.10.3 Contractor shall conduct weekly vulnerability scans and manage the actions necessary to mitigate vulnerabilities revealed by the scan to ensure that all mitigating actions are completed within seven (7) working days.

1.4.10.4 Contractor shall conduct weekly malware defense assessments of all 9th MSC managed workstation and laptop assets using McAfee Antivirus included in the Host-Based Security System (HBSS) tool. Weekly malware defense assessments of all 9th MSC managed servers shall be conducted using Symantec Antivirus.

Patch management for workstations are utilized by Altiris Management Platform and servers are completed manually.

1.4.10.5 Contractor shall manage all actions necessary to implement Strategic Command Directive SD 527- 1 (DoD Information Operations Conditions – INFOCON System Procedures. Compliance to this directive is mandatory for all DoD entities. SD 527-1 delineates tasks that must be performed IAW each INFOCON level designation. The contractor must be constantly aware of the prevailing INFOCON level and the tasks performed IAW that level. The DoD-approved HBSS tool will be used to facilitate INFOCON level compliance. INFOCON implementation tasks will be tracked as a project and the contractor shall submit updated project status reports to the 9th MSC ISSM on a weekly basis.

1.4.10.6 Contractor shall ensure all 9th MSC managed servers, workstations and printers are compliant to all IAVM notices issued by the PLWN, KLWN, and ARNET. IAVM notices include alerts, bulletins, and tech tips.

1.4.10.7 Contractor shall utilize DAA or DoD…