Attachment_J.1_-_Workload_Data.pdf

Trouble Tickets by Location Attachment J.1.A

Workload by Location

Period: 08/01/15 ‐ 08/31/15

9th MSC G6 Customer Service Center Ticket Data

Total # of Tickets Submitted 961 Total # of Tickets Submitted 25 Total # of Tickets Submitted 20

Completed 859 Completed 24 Completed 20

In Progress 102 In Progress 1 In Progress 0

Ticket Breakdown by Category Opened Closed In Progress Ticket Breakdown by Category Opened Closed In Progress Ticket Breakdown by Category Opened Closed In Progress

VTC/Telecom/AV 54 49 5 VTC/Telecom/AV 0 0 0 VTC/Telecom/AV 1 1 0

Network 91 79 12 Network 6 6 0 Network 0 0 0

Hardware Issues 178 148 30 Hardware Issues 7 6 1 Hardware Issues 2 2 0

Enterprise Software Issues 638 583 55 Enterprise Software Issues 12 12 0 Enterprise Software Issues 17 17 0

Tickets Submitted by Location Top Reasons for Tickets In Progress Top Reasons for Tickets In Progress

Oahu, Maui, Hilo, Bishop's Pt 770 Pending G6 Supply Purchase 1 Newly opened work ticket (< 48 hrs)

Am. Samoa 25 Scheduled event(s) Pending user response

Guam, Saipan 20 Pending Tier 2 Solution

Richardson, Wainwright 146 Richardson, Wainwright Korea, Japan ** 0 Oahu, Maui, Hilo, Bishop's Pt

Total # of Tickets Submitted 146

** Korea work tickets are completed by 9th MSC G6 CSC remotely. All hardware related issues can only be addressed when the equipment is either shipped back or carried back by someone traveling to Ft. Shafter. Completed 145 Total # of Tickets Submitted 770

In Progress 1 Completed 670

In Progress 100

Ticket Breakdown by Category Opened Closed In Progress Ticket Breakdown by Category Opened Closed In Progress

VTC/Telecom/AV 0 0 0

Network 16 15 1 VTC/Telecom/AV 53 48 5

Hardware Issues 34 34 0 Network 69 58 11

Enterprise Software Issues 96 96 0 Hardware Issues 135 106 29

Enterprise Software Issues 513 458 55

Top Reasons for Tickets In Progress Top Reasons for Tickets In Progress

Pending user response 1

Pending G1 Approval (RLAS) Pending user response 50

Scheduled Event Pending STAMIS Admin to repair system 9

Pending IA Approval IMD Personnel did update ticket status to "close" 35

IMD Personnel forgot to close ticket Purchase request

Purchase request Pending DISA email support

G6 working on solution

Pending Access Authorization

Pending IA Approval

Newly opened work ticket

Scheduled Event 4

Pending Delivery of Parts 2

8/1/15 ‐ 8/31/15 American Samoa Guam, Saipan

All locations also provided Battle Assembly support as requested by 9th MSC CMD and respective units. August included change of command ceremony requirements including audio visual services, networking and general

G6 IT support. Guam & Am. Samoa locations also installed and configured DDTC Satellite services.

List of Trouble Tickets Attachment J.1

Sample Workload Data Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61056 RLAS‐MISSING PERSONNEL TAB RLAS\PERSONNEL CLOSED 1/1/2015 16:12

61057 TRASH RECOVER SOFTWARE CLOSED 1/2/2015 9:00

61057 TRASH RECOVER SOFTWARE CLOSED 1/2/2015 9:00

61058 FOLDER ACCESS NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/2/2015 9:10

61059 LMS/FACILITY MANAGER WEB\INTERNET CLOSED 1/2/2015 9:27

61060

SITE SUPPORT VISIT FOR MR. SHEPPARD TO FT

WAINWRIGHT QUICK PICKS CLOSED 1/2/2015 10:26

61061 ORGANIZED HARDWARE FOR FUNCTIONALITY DESKTOP CLOSED 1/2/2015 10:26

61062 MULTIPLE USER NOT CONNECTING TO DOMAIN NETWORK\CONNECTIVITY CLOSED 1/2/2015 10:31

61063 OUTLOOK CONNECTING TO SERVER

SOFTWARE\OUTLOOK (EMAIL)\UNABLE TO ACCESS

EXCHANGE SERVER CLOSED 1/2/2015 12:08

61064

SERVER CONNECTIVITY ISSUES OUTLOOK, FOLDERS ETC

MULTIPLE COMPUTERS

SOFTWARE\OUTLOOK (EMAIL)\UNABLE TO ACCESS

EXCHANGE SERVER CLOSED 1/2/2015 12:25

61065

ADDED THE FOLLOWING USERS TO THE AR‐GG‐MSC‐

303MEB GROUP IN AD. ACCOUNT SERVICES CLOSED 1/2/2015 13:47

61066 18MAR15, 1200‐1400 COFS QTRLY VTC CLOSED 1/2/2015 14:12

61067 10JUN15, 1200‐1400 COFS QTRLY VTC CLOSED 1/2/2015 14:13

61068 9SEP15, 1200‐1400 COFS QTRLY VTC CLOSED 1/2/2015 14:15

61069 EMAIL EMAIL CLOSED 1/2/2015 16:30

61070 LIW WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/4/2015 15:13

61071 UNABLE TO LOG ON TO LOGSA LIW SOFTWARE\INTERNET EXPLORER CLOSED 1/4/2015 16:26

61072

PLEASE DISREGARD WORK TICKET REQUEST SUBMITTED

RE: LIW ACCESS. I RECEIVED THE EMAIL THANK‐YOU. SOFTWARE\OTHER CLOSED 1/4/2015 20:54

61073

UPDATING TEXT ON A BUTTON THROUGH SHAREPOINT

DESIGNER

WEB\9RRC INTERNAL HOMEPAGE\UPDATE INTERNAL

SITE CLOSED 1/5/2015 8:26

61074 INSTALL, CONFIGURE, TEST VPN SOFTWARE SOFTWARE\OTHER CLOSED 1/5/2015 8:44

61075 DISABLE USER ACCOUNTS FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 8:50

61076

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

ALLEN, LLOYD ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 8:52

61077 RE‐SET PHONE PASS CODE EXTENTION 3187 QUICK PICKS CLOSED 1/5/2015 8:56

61078 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 9:04

61079 RE‐SET PHONE PASS CODE FOR X 3187 QUICK PICKS CLOSED 1/5/2015 9:09

61080 REQUEST LABTOP WIFI CAPABILITIES LAPTOP\WIRELESS CLOSED 1/5/2015 9:22

61081

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

OLIVE, LAWRENCE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 9:23

61082 SIPR ACCOUNT CREATION ‐ SGM LEWIS, PAUL ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/5/2015 9:26

61083

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

RADICH, BARBARA ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 9:29

61084 DISABLE USER ACCOUNTS FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 9:40

61085

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

LAVATAI, FAIMA QUICK PICKS CLOSED 1/5/2015 9:42

61086 FGR2 TELECOM\OTHER CLOSED 1/5/2015 9:45

61087 SSG PORTER MOVEMENT TO BUILDING 1550 ROOM 105 ACCOUNT SERVICES CLOSED 1/5/2015 10:08

61088 RE‐ESTABLISH SIPR ACCOUNT ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/5/2015 10:18

61089 WIFI TURNED ON FOR TDY LAPTOP\WIRELESS CLOSED 1/5/2015 10:29

61090

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

VIERRA, PHILIP ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 10:29

61091

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

TAKAMIYA, KEITH ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 10:30

61092

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

JOHNSON, CHRISTINA ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 10:31

61093 CONNECT PRINTER PRINTER CLOSED 1/5/2015 10:38

61094 NO ACCESS TO SHAREDRIVE NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/5/2015 10:47

61095

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

DAVE E. WARREN ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 10:52

61096 STRANGE ERROR NOTICE KEEPS POPPING UP ON SCREEN SOFTWARE\OUTLOOK (EMAIL)\OTHER CLOSED 1/5/2015 10:52

61097 ENABLE WIRELESS FOR COL DUNN, KIMO LAPTOP\WIRELESS CLOSED 1/5/2015 10:54

61098 LAPTOP COMPUTER ISSUANCE LAPTOP CLOSED 1/5/2015 10:55

61099 AIP USAR NET COMPUTER SUPPORT LAPTOP CLOSED 1/5/2015 10:56

61100 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 10:59

61101 USAR NET COMPUTER NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/5/2015 11:01

61102 SIPR EMAIL ACCOUNT ISSUES EMAIL CLOSED 1/5/2015 11:03

61103

28JAN15, 1030‐1200 FGR2‐O CALL WITH USARC G3/DCG‐

O VTC CLOSED 1/5/2015 11:31

61104 RLAS RLAS CLOSED 1/5/2015 11:33

List of Trouble Tickets EXHIBIT 1

Sample Workload Data

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61105 CREATED SIPR ACCOUNT FOR W01 SETH FAUGHT. ACCOUNT SERVICES CLOSED 1/5/2015 11:35

61106 DOMAIN ISSUES/MAP PRINTER NETWORK\CONNECTIVITY CLOSED 1/5/2015 11:42

61107 CERTIFICATES EMAIL\OTHER CLOSED 1/5/2015 11:46

61108 MAP PRINTER

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/5/2015 11:56

61109 RLAS RLAS CLOSED 1/5/2015 12:07

61110 OUTLOOK ERROR MESSAGE EMAIL\UNABLE TO SEND E‐MAIL CLOSED 1/5/2015 12:28

61111 NETWORK CONNECTION NETWORK\CONNECTIVITY CLOSED 1/5/2015 13:06

61112

ASSISTANCE TO OPEN OUTLOOK TO COMP#

ZHI006WKF1GL1P1 EMAIL\UNABLE TO OPEN MAILBOX CLOSED 1/5/2015 13:19

61113 DROP LINES NETWORK CLOSED 1/5/2015 13:34

61114 RLAS PERSONNEL MODULE RLAS\PERSONNEL CLOSED 1/5/2015 14:04

61115 CONFERENCE CALL REQUEST TELECOM\SECURE CONFERENCE CLOSED 1/5/2015 14:38

61116 ACCOUNT EXPIRED ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 15:10

61117 CONFIGURE PORTS FOR PRINTERS. NETWORK CLOSED 1/5/2015 15:16

61118 SIPR ACCOUNT REQUEST ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/5/2015 15:27

61119

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

MCCUTCHEN, MICHAEL ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 16:34

61120

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

ALLEN, MICHAEL ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 16:34

61121

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

BATOON, JEANETTE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/5/2015 16:36

61122 LMS/FACILITY MANAGER LAPTOP\WIRELESS CLOSED 1/5/2015 16:40

61123 AIP TRAINING / 15 ARNET COMPUTERS (9JAN15) NETWORK\CONNECTIVITY CLOSED 1/5/2015 17:16

61124 9TH ACCOUNT/RLAS/SITE ACCESS ISSUES QUICK PICKS CLOSED 1/6/2015 7:34

61125 NEED A USAR NET LOGIN ACCOUNT SERVICES\OTHER CLOSED 1/6/2015 7:48

61126 APPROVED ARNET ACCOUNTS. ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/6/2015 8:01

61127 DISABLE USER ACCOUNTS FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/6/2015 8:29

61128 USER HAVING DUEL CAC ISSUES/EMAIL EMAIL CLOSED 1/6/2015 8:38

61129 LIW DESKTOP CLOSED 1/6/2015 8:53

61130

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

SANCHEZ, WALDEN ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/6/2015 8:56

61131 REF LINES (22JAN15) REF\CONNECTIVITY CLOSED 1/6/2015 9:04

61132 REQUEST CALL IN # FOR ROOM 106 TELECOM\SECURE CONFERENCE CLOSED 1/6/2015 9:10

61133 RLAS ERROR RLAS CLOSED 1/6/2015 9:36

61134

WORK PHONE X3506 FROM BLDG 1557, RM 328 TO BLDG

1550, RM 104 TELECOM CLOSED 1/6/2015 11:00

61135

PHONE VOICEMAIL SETUP. THE VOICEMAIL IS LOCKED

CAN'T CHECK OR CHANGE VOICEMAIL. TELECOM CLOSED 1/6/2015 11:05

61136 REQUEST EXTENSION CHANGE TELECOM\NEW PHONE REQUEST CLOSED 1/6/2015 11:10

61137

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

XIONG, DIANE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/6/2015 11:11

61138 ACCESS TO LIW SOFTWARE\OTHER CLOSED 1/6/2015 11:27

61139 829 REQUEST FOR TELE CONFERENCE TELECOM\SECURE CONFERENCE CLOSED 1/6/2015 11:47

61140 9TH MSC PAGE SOFTWARE CLOSED 1/6/2015 11:52

61141 LIW / WEBSITE / UNABLE TO LOAD WEB\OTHER CLOSED 1/6/2015 11:56

61142 REF COMPUTER LOST CONNECTION REF CLOSED 1/6/2015 12:23

61143

SSG BATCHELOR TUKUMOEATU CANNOT LOGON TO

DESKTOP. DESKTOP CLOSED 1/6/2015 13:02

61144 I NEED ACCESS TO THE G‐1 DRIVE NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/6/2015 13:30

61145 INCREASE MAILBOX SPACE SIZE EMAIL\OTHER CLOSED 1/6/2015 13:47

61146 OPSYNC EVENT TRACKER WEB\OTHER CLOSED 1/6/2015 13:53

61147 TRANSFER EXTENSION X3256 (LINDA KILE'S EXTENSION) TELECOM CLOSED 1/6/2015 14:07

61148 EMAIL EMAIL CLOSED 1/6/2015 14:23

61149 SIPR ACCOUNT REQUEST ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/6/2015 14:30

61150 INSTALL AND TEST VPN SOFTWARE\OTHER CLOSED 1/6/2015 14:36

61151 ACCOUNT EXPIRED ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/6/2015 14:57

61152

TELEPHONES LINES EXT 3111 AND TELEPHONE 438‐4543

(FAX) TELECOM CLOSED 1/6/2015 15:13

61153 ENABLE WIRELESS FOR MAJ HAYDEN, JULIA LAPTOP\WIRELESS CLOSED 1/6/2015 16:24

61154 CREATED NIPR ACCOUNT FOR CPT BRIAN CALDWELL. ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/6/2015 16:32

61155 DELETE VISITOR ACCOUNT ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/6/2015 17:41

61156 MARIANAS RPAC PILOT WORKING GROUP TELECON TELECOM CLOSED 1/6/2015 17:44

61157

UNABLE TO ACCESS TAMIS THROUGH INTERNET

EXPLORER WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/6/2015 18:36

61158 EXPLORE INSTALLATION LAPTOP CLOSED 1/7/2015 7:44

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61159 PRINTER DRIVER PRINTER\NETWORK (SERVER BASED)\UNABLE TO PRINT CLOSED 1/7/2015 7:48

61160 INSTALL INTERNET EXPLORER 11 SOFTWARE\INTERNET EXPLORER CLOSED 1/7/2015 7:55

61161 GUEST ACCOUNT UNABLE TO PRINT

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/7/2015 7:56

61162 NIPR ACCOUNT CREATION ‐ CASTRO, PATRICK ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/7/2015 8:50

61163 DISABLE USER ACCOUNTS FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/7/2015 9:05

61164 USAR NET ACCOUNT SETUP ACCOUNT SERVICES\OTHER CLOSED 1/7/2015 9:17

61165 RESET MY TELEPHONE PASSWORD QUICK PICKS CLOSED 1/7/2015 9:27

61166 CANNOT VERIFY CREDENTIALS ON OFFICE COMPUTER ACCOUNT SERVICES CLOSED 1/7/2015 9:54

61167

IANNELLO, PAULA J LTC ‐ HELP RESTORE FILES TO NEW

DESKTOP ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/7/2015 10:06

61168 NEED ACCESS TO PRINTERS PRINTER CLOSED 1/7/2015 10:17

61169 TELECONFERENCE AND PIN # TELECOM CLOSED 1/7/2015 10:20

61170 TELE CONFERENCE TELECOM\SECURE CONFERENCE CLOSED 1/7/2015 11:00

61171 ADD PHOTOS TO BANNER

WEB\9RRC INTERNAL HOMEPAGE\UPDATE INTERNAL

SITE CLOSED 1/7/2015 11:10

61172 KEYBOARD NOT READING CAC CARD DESKTOP\KEYBOARD CLOSED 1/7/2015 12:01

61173 OUTLOOK EMAIL\UNABLE TO OPEN MAILBOX CLOSED 1/7/2015 12:06

61174 NETWORK ACCESS NETWORK\UNABLE TO ACCESS NETWORK DRIVE CLOSED 1/7/2015 12:08

61175 CLEANED 3 REF COMPUTERS PII INFORMATION REF\SOFTWARE CLOSED 1/7/2015 12:29

61176 NEED NETWORK ID FOR RLAS REQUEST RLAS\RESOURCE MANAGEMENT CLOSED 1/7/2015 12:48

61177 SUPERVISOR DEVELOPMENT COURSE ( IN ALMS) SOFTWARE\ADOBE ACROBAT CLOSED 1/7/2015 13:38

61178 CHECKED STATUS OF VPN FOR USER ACCOUNT SERVICES\REQUEST VPN ACCOUNT CLOSED 1/7/2015 14:07

61179 NEED TO INSTALL SCRIPT X SOFTWARE\OTHER CLOSED 1/7/2015 14:24

61180

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

SWIFT, MARK ACCOUNT SERVICES\OTHER CLOSED 1/7/2015 14:44

61181 DPW SHAREPOINT ACCES AND ADDITION TO DIRECTORY WEB\WEB AUTHORS\WEB AUTHOR CHANGE CLOSED 1/7/2015 15:37

61182 ACCESS TO THE DSCENG DRIVE NETWORK\UNABLE TO ACCESS O" DRIVE" CLOSED 1/7/2015 15:38

61183 HELP GETTING WEBSITE TO WORK PKI CLOSED 1/7/2015 15:41

61184 CONVERT PDF TO WORD SOFTWARE\ADOBE ACROBAT CLOSED 1/7/2015 15:43

61185

LAPTOP POWER CORD MISSING/UPDATES AND PRINTER

MAPPING FOR LAPTOP LAPTOP CLOSED 1/8/2015 8:08

61186 CALL ABOUT VPN ACCOUNT SERVICES\REQUEST VPN ACCOUNT CLOSED 1/8/2015 8:47

61187 SOFTWARE NOT CONNECTING SOFTWARE\OTHER CLOSED 1/8/2015 9:47

61188 VAZQUEZ, LESLIE Y LTC ‐ UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/8/2015 10:01

61189 REQUEST BA SUPPORT FOR JANUARY 10 & 11, 2015 QUICK PICKS CLOSED 1/8/2015 10:06

61190 22JAN15, 1400‐1630 MG BROCK TOWNHALL VTC CLOSED 1/8/2015 10:31

61191 MOVE PHONE TO NEW OFFICE TELECOM\OTHER CLOSED 1/8/2015 10:37

61192

ATAAPS WEBPAGE ERROR MESSAGE THIS PAGE CAN'T BE

DISPLAYED"" WEB\OTHER CLOSED 1/8/2015 10:57

61193

ATAAPS WEBPAGE ERROR MESSAGE ‐ THIS PAGE CAN'T BE

DISPLAYED"." WEB\OTHER CLOSED 1/8/2015 10:59

61194 CHECK SCANNER SCANNER\SCANNER RETURNS ERROR CLOSED 1/8/2015 11:07

61195 ADOBE FLASHPLAYER INSTALLATION FOR 16.0.0.235 SOFTWARE CLOSED 1/8/2015 11:39

61196 G4 COMMON AREA COMPUTER #1 DESKTOP\OTHER CLOSED 1/8/2015 12:19

61197 DISABLE USER ACCOUNTS FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/8/2015 12:27

61198 LOST CONNECTION TO DRIVES NETWORK\UNABLE TO ACCESS O" DRIVE" CLOSED 1/8/2015 13:31

61199 AV SUPPORT AUDIO VISUAL\SUPPORT A SCHEDULED EVENT CLOSED 1/8/2015 13:33

61200

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR LTC

AUSTIN, DANIEL ACCOUNT SERVICES CLOSED 1/8/2015 13:40

61201 TELECONFERENCE FOR WED 14 JANUARY 2015 TELECOM CLOSED 1/8/2015 13:43

61202 IP RESERVATION ‐ GUAM NETWORK\CONNECTIVITY CLOSED 1/8/2015 14:00

61203 UNABLE TO ACCESS DTMS V7 WEB CLOSED 1/8/2015 14:03

61204 CHECK PHONE LINE X3520 TELECOM\OTHER CLOSED 1/8/2015 14:16

61205

VOICEMAIL MESSAGE PASSWORD NOT WORKING FOR

EXT 3105 TELECOM\RESET VOICEMAIL CLOSED 1/8/2015 14:26

61206 BLUE SCREEN ON WORKSTATION DESKTOP\OTHER CLOSED 1/8/2015 15:29

61207 LIW WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/8/2015 15:59

61208 APPROVED ARNET NIPR ACCOUNT FOR MAJ MARK HORN. ACCOUNT SERVICES CLOSED 1/8/2015 16:18

61209 PHONE PASSWORD TELECOM CLOSED 1/8/2015 18:38

61210 ONE SCREEN IS NOT WORKING DESKTOP\MONITOR CLOSED 1/9/2015 7:38

61211 QWS3270S NOT CONNECTING SOFTWARE\OTHER CLOSED 1/9/2015 8:05

61212 DISABLE USER ACCOUNTS FOR IACAT NC ACCOUNT SERVICES CLOSED 1/9/2015 8:28

61213 ARNET ACCESS NEEDED PLEASE ACCOUNT SERVICES CLOSED 1/9/2015 8:37

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61214 AR‐NET ACCOUNT ACCOUNT SERVICES CLOSED 1/9/2015 8:41

61215 CHECK CONNECTION FOR LAN DROPS NETWORK\CONNECTIVITY CLOSED 1/9/2015 8:51

61216 CREATED ARNET NIPR ACCOUNTS. ACCOUNT SERVICES CLOSED 1/9/2015 10:01

61217 SSG STUBBY AND SGT VALENTINE NIPR ACCOUNT SERVICES CLOSED 1/9/2015 10:10

61218 CREATED NIPR ACCOUNT FOR CPT MATTHEW WRIGHT. ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/9/2015 10:12

61219 DECRYPT DESKTOP FOR NEW CAC? EMAIL\UNABLE TO ACCESS EXCHANGE SERVER CLOSED 1/9/2015 10:30

61220 14JAN15, 1300 G1/S1 VTC CLOSED 1/9/2015 10:35

61221 ENABLE WIRELESS FOR MR. GILBERT, KEVIN ACCOUNT SERVICES CLOSED 1/9/2015 11:21

61222 PROBLEMS WITH INTERNET ACCESS WEB CLOSED 1/9/2015 11:26

61223 LAPTOP W/ADDITIONAL MONITORS LAPTOP\LCD SCREEN CLOSED 1/9/2015 12:14

61224 ENABLE WIRELESS FOR MAJ JOHN, ANTHONY LAPTOP\WIRELESS CLOSED 1/9/2015 12:40

61225 9TH MSC BATTLE RHYTHM WEB\OTHER CLOSED 1/9/2015 13:24

61226 NO CONNECTIVTY DROP 23214 NETWORK\CONNECTIVITY CLOSED 1/9/2015 13:45

61227 SET UP MY PHONE LINE TELECOM\NEW PHONE REQUEST CLOSED 1/9/2015 14:09

61228 MOVE PHONE # (330ND MSB OFFICE MOVE) TELECOM\OTHER CLOSED 1/9/2015 14:34

61229 PER LYLE CHECK NIC CARD ON LAPTOPS LAPTOP CLOSED 1/9/2015 15:13

61230

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

STEEL, RICHARD QUICK PICKS CLOSED 1/9/2015 15:19

61231 DESKTOP BEEPING QUITE ANNOYING WHEN BOOTED UP DESKTOP CLOSED 1/9/2015 15:27

61232 REQUEST ASSISTANCE TO ADD A PRINTER. PRINTER CLOSED 1/9/2015 15:57

61233 NEW LAPTOP & WIRELESS ACCESS LAPTOP\CONFIGURE NEW LAPTOP (CAPR) CLOSED 1/9/2015 15:59

61234 ERROR MESSAGE FOR MISSING SOFTWARE SOFTWARE CLOSED 1/9/2015 20:51

61235

RESTORE NETWORK ACCESS TO CSM YAMAMOTO LAPTOP

ZHI006NB3S912R1 NETWORK\CONNECTIVITY CLOSED 1/10/2015 7:32

61236 UCFR ACCESS WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/10/2015 9:10

61237 9TH ACCOUNTS ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/10/2015 9:15

61238 9TH ACCOUNT AND EMAIL ACCESS ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/10/2015 9:22

61239 EXPIRED ACCOUNT ACCOUNT SERVICES\OTHER CLOSED 1/10/2015 9:54

61240 CONNECTIVITY DUE TO MOVE TELECOM CLOSED 1/10/2015 10:01

61241

REQUEST VPN SOFTWARE BE LOADED IN MY GOV'T

LAPTOP ACCOUNT SERVICES CLOSED 1/10/2015 11:06

61242

REQUEST WIRELESS FUNCTIONALITY BE ADDED TO MY

GOV'T LAPTOP AFTER VPN SOFTWARE IS LOADED AND

COMPUTER IS CONFIGURED. ACCOUNT SERVICES CLOSED 1/10/2015 11:09

61243 UNABLE TO ACCESS MS OUTLOOK EMAIL CLOSED 1/10/2015 11:28

61244 ACCOUNT NOT ACECESSING IN MAUI ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/10/2015 12:47

61245 OUTLOOK EMAIL IS NOT WORKING EMAIL CLOSED 1/10/2015 13:41

61246 SCANNER NEAR G1 NOT WORKING. SCANNER CLOSED 1/10/2015 13:49

61247

DIGITAL SENDER/SCANNER BUILDING 1557 3RD FLOOR

(DHR/G1) NOT SENDING TO EMAIL SCANNER\OTHER CLOSED 1/10/2015 14:00

61248 LABELMANAGER 450D SOFTWARE\OTHER CLOSED 1/10/2015 14:04

61249 30, 60, 90 TRAINING MEETING TELECOM\SECURE CONFERENCE CLOSED 1/10/2015 15:50

61250 ISSUE WITH CAC CARD ACCOUNT SERVICES\OTHER CLOSED 1/10/2015 17:49

61251 COURSE MANAGER; 4960 MFTB SCANNER\REQUEST SCANNER ACCESS CLOSED 1/11/2015 8:53

61252

WIFI FUNCTION ON ZHI006NB5FNDRL1‐ COURSE

MANAGER; 4960 MFTB NETWORK CLOSED 1/11/2015 8:58

61253 MOVE PHONES TO NEW OFFICE TELECOM CLOSED 1/11/2015 9:02

61254 4960TH LAPTOP EMAIL FAILURE EMAIL\UNABLE TO SEND E‐MAIL CLOSED 1/11/2015 9:32

61255 REQUESTING LAN LINE MOVEMENT FOR IG OFFICE TELECOM\NEW PHONE REQUEST CLOSED 1/11/2015 9:54

61256 REQUESTING LAN MOVEMENT FOR THE IG OFFICE TELECOM\FAX MACHINE CLOSED 1/11/2015 9:56

61257 SSG VINCENT ‐ UPDATE IA CERT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/11/2015 10:34

61258 ADD 4960TH DRIVE NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/11/2015 10:57

61259 ACCOUNT CREATION FOR SFC HAIGHT ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/11/2015 13:23

61260 UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/11/2015 13:45

61261 UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/11/2015 13:46

61262 UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/11/2015 13:47

61263 UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/11/2015 13:49

61264 UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/11/2015 13:50

61265 HARD DRIVE FAILURE ‐ COL SEGUIN ‐ ZHI006NB3SGZ1R1 LAPTOP\HARD DRIVE CLOSED 1/11/2015 13:54

61266 PRINTER MAPPING PRINTER\NETWORK (SERVER BASED) CLOSED 1/11/2015 14:37

61267 ACCOUNT CREATION SSG O'BRIEN, GIRLIE ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/11/2015 14:58

61268

NEED TO CLEAR PHONE OF OLD MESSAGES THAT WERE

ON THE PHONE WHEN I CHENGED DESK. NEED TO PUT

NEW VOICEMAIL MESSAGE ON THE PHONE UNABLE TO

ACCESS TELECOM\RESET VOICEMAIL CLOSED 1/12/2015 7:40

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61269 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:30

61270

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

WYCHE, OLIVER ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:33

61271

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR BELL,

WAYNE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:36

61272

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

SHELLY, MILTON ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:39

61273

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

TOLBE, MATHEW ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:42

61274

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

MATSUKADO, KEITH ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:44

61275 CANNOT CONNECT TO EXCHANGE SERVER EMAIL\UNABLE TO ACCESS EXCHANGE SERVER CLOSED 1/12/2015 8:45

61276

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

VINCENT, KIANA ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 8:46

61277 ENABLE WIRELESS FOR CPT LOUGHNEY, JEFFREY LAPTOP\WIRELESS CLOSED 1/12/2015 8:48

61278

BUILDING 1550 PORT ACTIVATION ‐ DATA PORTS 9TH MSC

NETWORK NETWORK\CONNECTIVITY CLOSED 1/12/2015 8:51

61279

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

MEREDITH, SIALOFIOAANA ACCOUNT SERVICES CLOSED 1/12/2015 9:14

61280 DO NOT HAVE NETWORK ACCESS NETWORK CLOSED 1/12/2015 9:18

61281

ADD TO SHARED DRIVE ACCESS (4960TH MFTB, S‐1

SECURED DRIVE) ACCOUNT SERVICES CLOSED 1/12/2015 9:18

61282 CHIEF OF PLANS G5 ACCOUNT SERVICES\OTHER CLOSED 1/12/2015 9:19

61283 DISABLE NETWORK ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/12/2015 9:24

61284 REF NO CONNECTION REF\CONNECTIVITY CLOSED 1/12/2015 9:24

61285 SCANNER NOT WORKING SCANNER CLOSED 1/12/2015 9:26

61286 G5 9MSC CHIEF OF PLANS ACCOUNT SERVICES\OTHER CLOSED 1/12/2015 9:32

61287 ACCOUNT CREATION FOR REMETIO, DAVID ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/12/2015 9:33

61288

G1 TRACKER NOT WORKING, MY WHOLE COMPUTER

FACE HAS CHANGE SOFTWARE CLOSED 1/12/2015 9:36

61289 UPDATE EXTENSION TELECOM CLOSED 1/12/2015 9:41

61290 UNABLE TO MANAGE ADD ON ‐ INTERNET EXPLORER SOFTWARE CLOSED 1/12/2015 9:47

61291 I NEED TO PRINT MY WORK.

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/12/2015 9:51

61292 KEEP RECEIVING ALERT MESSAGE FOR SHAREPOINT WEB\OTHER CLOSED 1/12/2015 9:51

61293

UNABLE TO ACCESS THE LOGISTICS INFORMATION

WAREHOUSE HTTPS://LIW.LOGSA.ARMY.MIL/ WEB\OTHER CLOSED 1/12/2015 9:53

61294 DISABLE ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/12/2015 9:55

61295 USAR PORTS NOT WORKING NETWORK\CONNECTIVITY CLOSED 1/12/2015 9:57

61296 ACCOUNT CREATION FOR O'BRIEN, GIRLIE V. ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/12/2015 10:12

61297 ACCESS TO NETWORK NETWORK\ACCESS LIST CREATION/MODIFICATION CLOSED 1/12/2015 10:22

61298 CONFERENCE ACCESS REQUEST TELECOM\OTHER CLOSED 1/12/2015 10:33

61299 RE‐IMAGE COMPUTER AND ADD TO 9TH MSC DOMAIN LAPTOP\REIMAGE LAPTOP CLOSED 1/12/2015 10:34

61300 SHAREPOINT PERMISSION ACCESS WEB\WEB AUTHORS CLOSED 1/12/2015 10:55

61301 ADD PRINTER PRINTER CLOSED 1/12/2015 10:55

61302 RLAS ACCESS RLAS\PERSONNEL CLOSED 1/12/2015 11:00

61303

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

LABMERT, STEVEN ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 11:05

61304 ADD PRINTER AND OUTLOOK SETUP EMAIL CLOSED 1/12/2015 11:08

61305 ACCOUNT SETUP WALKTHROUGH FOR SPC ELLIS, ALISIA ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/12/2015 11:09

61306 NIPR ACCOUNT ONLINE PROCESS ‐ CIV GIGI, WILLIAMS ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/12/2015 11:10

61307 LAPTOP WILL NOT BOOT LAPTOP\CRITICAL FAILURE (BLUE SCREEN) CLOSED 1/12/2015 11:13

61308 VPN LAPTOP LAPTOP\OTHER CLOSED 1/12/2015 11:13

61309 ENABLE WIRELESS FOR MSG TAYAMEN, CLAYTON LAPTOP\WIRELESS CLOSED 1/12/2015 11:21

61310 MOVE PHONE TO NEW OFFICE TELECOM\OTHER CLOSED 1/12/2015 11:28

61311

RE‐ENABLE ACCOUNT AND CHANGE EXPIRATION DATE

FOR NIUSULU, JONATHAN ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 11:31

61312 VPN ACCOUNT FOR NEW CIVILIAN EMPLOYES ACCOUNT SERVICES CLOSED 1/12/2015 11:32

61313

BLOCKED FROM LIW INTERNET EXPLORER CANNOT

CONNECTED WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/12/2015 11:40

61314 JAMMED PRINTER QUEUE PRINTER\NETWORK (SERVER BASED)\UNABLE TO PRINT CLOSED 1/12/2015 12:05

61315 BLACKBERRY HAS BEEN LOCKED OUT TELECOM\OTHER CLOSED 1/12/2015 12:12

61316 VOICEMAIL PASSCODE TELECOM\RESET VOICEMAIL CLOSED 1/12/2015 12:38

61317 INSTALL MICROSOFT PROJECT ON LAPTOP SOFTWARE\NEW SOFTWARE INSTALLATION CLOSED 1/12/2015 12:41

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61318 AV & LAPTOP SUPPORT FOR 18 JAN 2015 LAPTOP\OTHER CLOSED 1/12/2015 12:44

61319 EXPIRED ACCOUNT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 13:06

61320 NEED ACCESS TO SHAREPOINT WEB\WEB AUTHORS CLOSED 1/12/2015 13:19

61321 SCANNER PROBLEMS 3RD FLOOR ‐ G1 AREA SCANNER CLOSED 1/12/2015 13:24

61322 ACCOUNTS ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 13:32

61323 OUTLOOK SOFTWARE\OUTLOOK (EMAIL)\UNABLE TO SEND E‐MAIL CLOSED 1/12/2015 13:35

61324 VPN CAPABILITY SOFTWARE CLOSED 1/12/2015 13:46

61325 WEB PAGE ACCESS WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/12/2015 13:47

61326 ADD HHC DRIVE TO THIS COMPUTER PLEASE SOFTWARE CLOSED 1/12/2015 13:48

61326 ADD HHC DRIVE TO THIS COMPUTER PLEASE SOFTWARE CLOSED 1/12/2015 13:48

61327 TELEPHONE TELECOM\OTHER CLOSED 1/12/2015 13:52

61328

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

NONAKA, DYLAN ACCOUNT SERVICES CLOSED 1/12/2015 13:57

61329 27JAN15, 0830‐1030 FECA MEETING VTC CLOSED 1/12/2015 14:25

61330 MISSING DRIVES NETWORK\UNABLE TO ACCESS NETWORK DRIVE CLOSED 1/12/2015 14:40

61331 SCAN NOT COMING IN SCANNER CLOSED 1/12/2015 14:49

61332 NEED TO INSTALL ADOBE FLASH PLAYER SOFTWARE CLOSED 1/12/2015 15:03

61333 PLEASE CONFIGURE VPN CLIENT FOR MICHAEL.V.PAYNE ACCOUNT SERVICES CLOSED 1/12/2015 15:51

61334

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR COL

CUSHLER, LAURA ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/12/2015 16:00

61335 ADOBE FLASH UPDATE SOFTWARE\OTHER CLOSED 1/12/2015 16:08

61336 PRINTER PRINTER CLOSED 1/12/2015 16:11

61337 REQUEST TELECONFERENCE JAN 20TH TELECOM\OTHER CLOSED 1/12/2015 17:30

61338 REQUEST TELECONFERENCE 21 JAN WED TELECOM\OTHER CLOSED 1/12/2015 17:56

61339 AUDIO, VIDEO AND COMPUTER SUPPORT VTC CLOSED 1/12/2015 18:19

61340 TELEPHONE SUPPORT FOR AN EVENT TELECOM\OTHER CLOSED 1/12/2015 18:22

61341

BG CARDWELL LAPTOP ‐ BLACKBOARD ACCESS FOR AJPME

COURSE SOFTWARE\OTHER CLOSED 1/13/2015 8:01

61342 OUTLOOK CONTACTS/GLOBAL

SOFTWARE\OUTLOOK (EMAIL)\UNABLE TO ACCESS

ADDRESS BOOK CLOSED 1/13/2015 8:05

61343 USER USING REF COMPUTER REF\LOGIN CLOSED 1/13/2015 8:14

61344 COMPUTER UPDATES, INTERNET EXPLORER 11 REQUEST SOFTWARE\INTERNET EXPLORER CLOSED 1/13/2015 8:29

61345 PLOTTER PRINTER CLOSED 1/13/2015 8:34

61346 RESET PASSWORD FOR PHONE TELECOM\OTHER CLOSED 1/13/2015 8:39

61347 DISABE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/13/2015 8:45

61348 OUTLOOK NOT WORKING EMAIL CLOSED 1/13/2015 9:18

61349

BG CARDWELL NEEDS ACCESS TO

HTTPS://NDU.BLACKBOARD.COM WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/13/2015 9:52

61350 ADDING FAX LINE IN IG ROOM #111 BLG 1550 TELECOM CLOSED 1/13/2015 10:02

61351 ADDING TELEPHONE LINE IN IG ROOM #111 BLG 1550 TELECOM CLOSED 1/13/2015 10:04

61352 TRANSFER FILES TO NEW COMPUTER DESKTOP CLOSED 1/13/2015 10:05

61353

ADD AND NETWORK SCANNER LINE IN IG ROOM #111 BLG

1550 NETWORK CLOSED 1/13/2015 10:06

61354 KOREA HAN, TAD K SFC ‐ IA CERT EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/13/2015 10:07

61355 ADD AND NETWORK PRINTER IN IG ROOM #112 BLG 1550 PRINTER\NETWORK (SERVER BASED)\OTHER CLOSED 1/13/2015 10:08

61356 PRINTER IN FAMILY PROGRAM NOT PRINTING QUICK PICKS CLOSED 1/13/2015 10:09

61357

9TH MSC IG OFFICE IS REQUESTING TO ADD AND

NETWORK PRINTER IN IG ROOM #113 BLDG 1550 NETWORK CLOSED 1/13/2015 10:09

61358

9TH MSC IG OFFICE NEEDS LONGER TELEPHONE WIRES IN

IG ROOMS 112/113 TELECOM CLOSED 1/13/2015 10:10

61359

9TH MSC IG OFFICE REQUESTING RICOH PRINTER IN

ROOM # 112 PRINTER\NETWORK (SERVER BASED) CLOSED 1/13/2015 10:15

61360 LAPTOP NEEDS WIFI ACCESS LAPTOP\WIRELESS CLOSED 1/13/2015 10:28

61361 FIX COMPUTER DESKTOP\OTHER CLOSED 1/13/2015 10:36

61362 COMPUTER STOPPED WORKING NETWORK CLOSED 1/13/2015 10:42

61363 ESTABLISHING OUTLOOK EMAIL ACCOUNT EMAIL\OTHER CLOSED 1/13/2015 11:09

61364

DESK PHONE SHOWS THE WRONG DATE AND TIME AND IT

KEEPS SAYING MESSAGE WAITING"" TELECOM CLOSED 1/13/2015 11:20

61365 AR‐NET ACCESS ACCOUNT SERVICES CLOSED 1/13/2015 11:30

61366 INSTALL QUCIK TIME MOVIE LAPTOP CLOSED 1/13/2015 11:59

61367 NEED MY PST FILES EMAIL CLOSED 1/13/2015 12:10

61368 ENABLE WIRELESS FOR MSG BELL, WAYNE LAPTOP\WIRELESS CLOSED 1/13/2015 13:00

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61369

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

HUANG, YING ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/13/2015 13:03

61370 DIGITAL SIGNATURE FOR MY CAC SOFTWARE CLOSED 1/13/2015 13:23

61371 PRINTER ISSUE PRINTER CLOSED 1/13/2015 13:27

61372 EMAIL EMAIL CLOSED 1/13/2015 13:32

61373

RLAS IS NOT UPDATING INFORMATION INPUTTED AND

THEREFORE WE ARE GETTING CONFLICTING REPORTS

FROM ITTRS RLAS CLOSED 1/13/2015 13:55

61374 DTS LOGIN ERROR DESKTOP\OTHER CLOSED 1/13/2015 14:12

61375 IMAGE CF 52 HARDDRIVEX4 LAPTOP\REIMAGE LAPTOP CLOSED 1/13/2015 14:22

61376

ASSISTANCE WITH REQUESTING 9TH MSC ACCOUNT

JAMES A KERR ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/13/2015 14:26

61377 ACCOUNT CREATED FOR SGT JACOBE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/13/2015 14:39

61378 9TH MSC NIPR ACCOUNT CREATED FOR SPC ELLIS ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/13/2015 14:58

61379 9TH ACCOUNT CREATED FOR WILLIAMS, GIGI ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/13/2015 15:11

61380 SIPR ACCOUNT REQUEST APPROVED FOR CREATION ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/13/2015 15:38

61381 CAC CARD NOT WORKING ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/13/2015 16:27

61382 SIPR COMPUTER CORRUPT DESKTOP\HARD DRIVE CLOSED 1/13/2015 20:40

61383 1 DESKTOP 1 LAPTOP CONNECTION ISSUES PRIORITY NETWORK\CONNECTIVITY CLOSED 1/14/2015 8:20

61384 COMPUTER TRANSFER NEED PORT UNLOCK NETWORK\REQUEST NETWORK DROP (CAPR]) CLOSED 1/14/2015 8:35

61385 OUTLOOK EMAIL\UNABLE TO OPEN MAILBOX CLOSED 1/14/2015 8:36

61386 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/14/2015 8:41

61387 INSTALL STAND ALONE PRINTER

PRINTER\LOCAL (ATTACHED TO DESKTOP)\INSTALL LOCAL

PRINTER (CAPR) CLOSED 1/14/2015 9:34

61388 MOVE TELEPHONE EXTENSION TELECOM\NEW PHONE REQUEST CLOSED 1/14/2015 9:35

61389 LOST CONNECTION TO DRIVES NETWORK\UNABLE TO ACCESS NETWORK DRIVE CLOSED 1/14/2015 9:41

61390 CONNECT TO LOCAL PRINTER IN BUILDING 1550

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/14/2015 9:44

61391

NEW WORKSTATION & PHONE SET UP FOR THE PRIVATE

PUBLIC PARTNERSHIP ARMY CAREER EMPLOYMENT

SPECIALIST ACCOUNT SERVICES\OTHER CLOSED 1/14/2015 9:44

61392 SETUP VPN LAPTOP CLOSED 1/14/2015 9:50

61393 OUTLOOK WILL NOT RECEIVE NEW EMAILS EMAIL CLOSED 1/14/2015 9:52

61394 MOVE PHONE TO NEW OFFICE. TELECOM\NEW PHONE REQUEST CLOSED 1/14/2015 9:57

61395 CREATED SIPR ACCOUNT FOR SFC OSCAR BARRIENTOS. ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/14/2015 9:59

61396 ATCTS UPDATE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/14/2015 10:31

61397 ACCOUNT EXPIRED ACCOUNT SERVICES CLOSED 1/14/2015 10:41

61398 SETUP VPN LAPTOP CLOSED 1/14/2015 10:47

61399 NEED PHONE EXTENSION TRANSFERED TO NEW OFFICE TELECOM CLOSED 1/14/2015 10:50

61400 TSG COMMAND SECTION DRIVE ACCOUNT SERVICES CLOSED 1/14/2015 11:20

61401 SCANNER UPSTAIRS IS OFFLINE OR INOP SCANNER CLOSED 1/14/2015 11:21

61402 NEED A PHONE TELECOM\NEW PHONE REQUEST CLOSED 1/14/2015 11:24

61403 CANNOT ACCESS FAMILY PROGRAMS EMAIL WEBSITE... WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/14/2015 11:32

61404

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

PLACKIS, CHRISTIE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/14/2015 11:47

61405 MOVE PHONE TO NEW OFFICE TELECOM\NEW PHONE REQUEST CLOSED 1/14/2015 12:23

61406

SIPR ACCOUNT ACTIVATED, BUT NO SIPR EMAIL ON

GLOBAL EMAIL\OTHER CLOSED 1/14/2015 12:27

61407 NOT RECEIVING SCAN DOCUMENTS SCANNER\OTHER CLOSED 1/14/2015 13:13

61408

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

HIRAKAWA, MICHAEL ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/14/2015 14:11

61409 ACTIVE EXISTING INTERNET PORT NETWORK\CONNECTIVITY CLOSED 1/14/2015 14:14

61410 SHAREPOINT WEB\OTHER CLOSED 1/14/2015 14:19

61411 SIPR ACCOUNT REQUEST APPROVED FOR CREATION ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/14/2015 14:28

61412 NIPR ACCOUNT ACCOUNT SERVICES CLOSED 1/14/2015 14:42

61413

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

FLORES, MARIE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/14/2015 14:48

61414 WEBSITE ASSISTANCE WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/14/2015 14:48

61415 PORT/SWAP PHONE EXTENSIONS TELECOM\OTHER CLOSED 1/14/2015 15:11

61416

ENABLE AND UPDATE NETWORK ACCOUNT EXPIRATION

DATE FOR SSG MCLIN, WILLIAM ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/14/2015 15:15

61417 PHONES TELECOM CLOSED 1/14/2015 15:18

61418 PRINTER PRINTER\NETWORK (SERVER BASED)\UNABLE TO PRINT CLOSED 1/14/2015 15:23

61419 HELP TICKETS SOFTWARE\INTERNET EXPLORER CLOSED 1/14/2015 15:26

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61420

REQUEST NETWORK CONNECTIVITY, UNABLE TO LOG‐IN

LAPTOP NETWORK\CONNECTIVITY CLOSED 1/14/2015 15:56

61421 TELEPHONE EXTENSION TRANSFER TELECOM CLOSED 1/14/2015 16:00

61422 REQUEST PHONE LINE MOVE TO ANOTHER OFFICE TELECOM CLOSED 1/14/2015 16:29

61423

WRITE PERMISSION TO SHAREPORTAL G3 ‐ OPERATION

SYNC MEETING EVENT TRACKER WEB\OTHER CLOSED 1/14/2015 16:29

61424 ADDING 3 PRINTER TO LAPTOP LAPTOP CLOSED 1/14/2015 17:07

61425 CONNECT PRINTER TO PORT PRINTER CLOSED 1/14/2015 17:10

61426 ADD XEROX PRINTER PRINTER CLOSED 1/14/2015 18:48

61427 ENCRPYTED EMAILS EMAIL CLOSED 1/14/2015 19:57

61428 COMMON DRIVE NETWORK CLOSED 1/15/2015 8:03

61429 STE RELOCATED TELECOM CLOSED 1/15/2015 8:14

61430 PRINTER PAPER HAS LINE DOWN PAGE PRINTER\NETWORK (SERVER BASED)\OTHER CLOSED 1/15/2015 8:19

61431 ARNET CONNECTION NETWORK\CONNECTIVITY CLOSED 1/15/2015 8:23

61432 UNLOCK ACCOUNT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/15/2015 8:32

61433

NEED CITRIX 12.3 INSTALLED MUST HAVE JAVA RUNTIME

ENVIRONMENT (JRE), VERSION 7, UPDATE 51 OR LATER

INSTALLED ON MY PC SOFTWARE CLOSED 1/15/2015 8:42

61434 REF CONNECTION NETWORK CLOSED 1/15/2015 8:50

61435 ACCESS TO 9TH MSC HHC DRIVE NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/15/2015 8:55

61436 IP RESERVATION FOR GUAM NETWORK\CONNECTIVITY CLOSED 1/15/2015 8:56

61437

CONTRACTOR SUPPORT FOR 10‐11JAN15 BATTLE

ASSEMBLY (BA) ACCOUNT SERVICES CLOSED 1/15/2015 9:10

61438

CONTRACTOR SUPPORT FOR 7‐8 FEBRUARY 2015 BATTLE

ASSEMBLY (BA) ACCOUNT SERVICES CLOSED 1/15/2015 9:13

61439 UNK WEB\INTERNET CLOSED 1/15/2015 9:17

61440 PHONE LINE TELECOM CLOSED 1/15/2015 9:49

61441 MISSING COMMON DRIVE ACCOUNT SERVICES CLOSED 1/15/2015 9:54

61442 SCANNER NOT SENDING TO EMAIL SCANNER\OTHER CLOSED 1/15/2015 9:55

61443

MAPPED DRIVE/COMPUTER IN NEW LOCATION ALL

UPDATES

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/15/2015 10:03

61444 SYSTEMS WITH NON‐COMPLIANT HIPS QUICK PICKS CLOSED 1/15/2015 10:05

61445 QTIP SCAN QUICK PICKS CLOSED 1/15/2015 10:06

61446 BLACKBERRY TELECOM\OTHER CLOSED 1/15/2015 10:16

61447 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/15/2015 10:18

61448 BLACKBERRY NOT WORKING, LOCKED OUT. TELECOM\OTHER CLOSED 1/15/2015 10:20

61449 CONNECT TO SHARED Q DRIVE ACCOUNT SERVICES CLOSED 1/15/2015 10:25

61450 OUTLOOK ISSUE EMAIL CLOSED 1/15/2015 10:28

61451 RLAS RLAS CLOSED 1/15/2015 11:38

61452 GRC WEBSITE NOT LOADING CORRECTLY WEB\OTHER CLOSED 1/15/2015 11:40

61453

NEED ASSISTANCE WITH MAJCOM SELECTION IN IA USER

PORTAL ACCOUNT SERVICES CLOSED 1/15/2015 12:28

61454 UPGRADE ABODE WEB\INTERNET CLOSED 1/15/2015 12:30

61455 WEBSITE ACCESS WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/15/2015 13:26

61456 FTX IPR #2 TELECOM\SECURE CONFERENCE CLOSED 1/15/2015 13:56

61457 ENABLE ACCOUNT FOR OLIPAS, ROMEL ACCOUNT SERVICES CLOSED 1/15/2015 14:13

61458 PRINTER INSTALLATION PRINTER CLOSED 1/15/2015 14:13

61459

CHANGE NETWORK ACCOUNT EXPIRATION DATE FOR

LAZARO, CHARLES ACCOUNT SERVICES CLOSED 1/15/2015 14:14

61460

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

BERRIOS, ELIEZER ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/15/2015 14:34

61461

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

NILSEN, HALLAH ACCOUNT SERVICES CLOSED 1/15/2015 14:36

61462 ACCESS TO SHARE DRIVES NETWORK\UNABLE TO ACCESS O" DRIVE" CLOSED 1/15/2015 14:54

61463 INSTALL APPROVEIT LAPTOP CLOSED 1/15/2015 15:43

61464 ADD A PRINTER

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/15/2015 16:53

61465 RESET VOICEMAIL TELECOM\RESET VOICEMAIL CLOSED 1/15/2015 16:56

61466 MARIANAS RPAC PILOT TELECOM TELECOM CLOSED 1/15/2015 17:36

61467 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/16/2015 9:04

61468 REF REF\SOFTWARE CLOSED 1/16/2015 9:14

61469

CREATE PRINTER MAPPING SHEET/PRINT NEW USER

INSTRUCTIONS FOR LAB ACCOUNT SERVICES\OTHER CLOSED 1/16/2015 9:23

61470

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

OLIPAS, ROMEL ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/16/2015 9:39

61471

SCANNER, BLDG 1550, 1ST FLOOR, OCEAN SIDE NOT

WORKING SCANNER CLOSED 1/16/2015 9:59

61472 OUTLOOK CONECTIVITIES EMAIL\UNABLE TO ACCESS EXCHANGE SERVER CLOSED 1/16/2015 10:22

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61473 KEEP GETTING MAILBOX FULL NOTIFICATIONS EMAIL\OTHER CLOSED 1/16/2015 10:25

61474 PHONE TELECOM CLOSED 1/16/2015 10:51

61475 SIPR ACCOUNT CREATION ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/16/2015 11:11

61476 SCANNER NOT CONNECTING SCANNER\SCANNER RETURNS ERROR CLOSED 1/16/2015 11:21

61477 20TH JANUARY, NEED ADMIN INSTALL OF PB SOFTWARE SOFTWARE\OTHER CLOSED 1/16/2015 12:02

61478

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

OSHIRO, ADELE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/16/2015 12:09

61479 ACCOUNT ACCESS COMPUTER LAB DESKTOP\OTHER CLOSED 1/16/2015 12:46

61480

CREATED NIPR ACCOUNT FOR 1LT EMILY

JUCHNIEWICZARMIJO. ACCOUNT SERVICES\REQUEST NETWORK ACCOUNT CLOSED 1/16/2015 14:14

61481 NIPR ACCOUNT REQUEST APPROVED FOR CREATION ACCOUNT SERVICES CLOSED 1/16/2015 14:19

61482 BLACKBERRY SETUP FOR ENTERPRISE EMAIL TELECOM CLOSED 1/16/2015 14:54

61483

CANNOT LOAD CYBER AWARENESS CHALLENGE TRAINNIG

CBT ACCOUNT SERVICES CLOSED 1/16/2015 15:24

61484 TRANSFER OUTLOOK PST'S TO NEW LAPTOP LAPTOP CLOSED 1/16/2015 15:56

61485

ACCESS TO 411 EN BN SHAREPOINT TO EDIT/CREATE

PAGES WEB\WEB AUTHORS CLOSED 1/16/2015 16:01

61486 TO CONNECT TO THE PRINTER LAPTOP\OTHER CLOSED 1/17/2015 10:18

61487 CAN NOT LOGIN TO LAPTOP LAPTOP\CRITICAL FAILURE (BLUE SCREEN) CLOSED 1/19/2015 14:14

61488

BG CARDWELL REQUESTS A DOCKING STATION, LARGE

MONITOR, MOUSE AND KEYBOARD WITH CAC READER

SETUP LAPTOP\DOCKING STATION CLOSED 1/20/2015 6:52

61489 VPN AND BLACKBERRY QUESTION LAPTOP\WIRELESS CLOSED 1/20/2015 7:44

61490 USER CALLED ABOUT 2 USER 9TH ACCOUNT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 7:46

61491 MORALES, ZEN S 1SG ‐ UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 8:19

61492 NELSON, LEON P SFC ‐ UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 8:37

61493

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

ANDRES, REGINA ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 8:45

61494 NO INTERNET CONNECTION DESKTOP CLOSED 1/20/2015 8:50

61495 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/20/2015 8:52

61496 ATTACHEMENTS TURNING INTO NOTEPAD EMAIL\OTHER CLOSED 1/20/2015 8:58

61497 TELECOM QUICK PICKS CLOSED 1/20/2015 9:07

61498 CAC IS UNABLE TO SIGN CERTAIN DOCUMENTS PKI CLOSED 1/20/2015 9:13

61499

PRINTER MAKING FUNNY NOICES AND PRODUCING

WRINKLED PAGES QUICK PICKS CLOSED 1/20/2015 9:14

61500 MEDICAL & SURGEON UPDATE TELECOM\SECURE CONFERENCE CLOSED 1/20/2015 9:15

61501 CONVERT DROP TO ARNET NETWORK\CONNECTIVITY CLOSED 1/20/2015 9:58

61502 REINSTATE 9TH ACCOUNT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 10:01

61503 PORT NOT WORKING NETWORK\CONNECTIVITY CLOSED 1/20/2015 10:08

61504 NEED LONGER NETWORK CABLE NETWORK\CONNECTIVITY CLOSED 1/20/2015 10:10

61505

REQUESTING CITRIX APPLICATION INSTALLATION FOR

ARNET ACCESS SOFTWARE\OTHER CLOSED 1/20/2015 10:17

61506 UNABLE DISPLAY ON DUAL MONITORS DESKTOP\MONITOR CLOSED 1/20/2015 10:25

61507 MAINTENANCE ADMIN TECH

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/20/2015 10:25

61508

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

WATKINS, VINCENT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 10:36

61509 PHONE LINE NOT WORKING TELECOM CLOSED 1/20/2015 10:38

61510 ENABLE WIRELESS FOR SFC HAN, TAD LAPTOP\WIRELESS CLOSED 1/20/2015 10:38

61511 USER WAS TRYING TO ACCESS SITE WEB\INTERNET\UNABLE TO ACCESS WEB SITE CLOSED 1/20/2015 10:55

61512 BONNESEN, BRANTLEY J SGT ‐ UPDATE IA EXPIRATION ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 11:04

61513 PHONE # AND RESET, OFFICE 225, BLDG 1555 TELECOM\RESET VOICEMAIL CLOSED 1/20/2015 11:12

61514

RE‐CONFIGURE HP DIGITAL SENDER, 1550, 1ST FLOOR,

REF COMPUTER AREA SCANNER\OTHER CLOSED 1/20/2015 11:19

61515

REMOVAL & DESTRUCTION OF HARD DRIVES ON FP

COMPUTERS SLATED FOR DRMO & ANY SUPPORTING

DOCUMENTATION DESKTOP\HARD DRIVE CLOSED 1/20/2015 11:43

61516

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

TAMAPUA, NICOLE ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 12:00

61517

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

MORALES, ZEN ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/20/2015 12:01

61518

NEED TO REIMAGE FOR STAND ALONE ADMIN ACCESSS TO

SUPPORT PB SCANNER SOFTWARE LAPTOP CLOSED 1/20/2015 12:52

61519 ADD THE G1 COPIER PRINTER CLOSED 1/20/2015 13:12

61520 REQUEST NETWORK ACCESS TO SURVEYMONKEY.COM NETWORK\OTHER CLOSED 1/20/2015 13:39

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61521 VPN ACCESS ACCOUNT SERVICES\REQUEST VPN ACCOUNT CLOSED 1/20/2015 13:51

61522 PHONE PASSWORD RESET TELECOM\RESET VOICEMAIL CLOSED 1/20/2015 14:32

61523

REQUEST UPGRADE INTERNET EXPLORER 9.0 OR HIGHER

TO ACCESS PPBE PORTAL SYSTEM SOFTWARE\INTERNET EXPLORER CLOSED 1/20/2015 14:41

61524 COMPUTER MOVED TO NEW OFFICE AREA DESKTOP\OTHER CLOSED 1/20/2015 14:47

61525 CONFERENCE CALL TELECOM\SECURE CONFERENCE CLOSED 1/20/2015 14:50

61526 LAPTOP WON'T CONNECT TO NETWORK LAPTOP\OTHER CLOSED 1/20/2015 14:54

61527 WIRELESS REQUEST LAPTOP\WIRELESS CLOSED 1/20/2015 14:57

61528 BAR CODE FONT FOR EXCEL SOFTWARE\OTHER CLOSED 1/20/2015 14:59

61529 PAPER JAM ON PRINTER IN THE SUPPLY AREA PRINTER\NETWORK (SERVER BASED)\OTHER CLOSED 1/20/2015 15:07

61530 ERROR ON DIGITAL SENDER IN SUPPLY AREA SCANNER\SCANNER RETURNS ERROR CLOSED 1/20/2015 15:09

61531 CONVERT DROP FROM REF TO AP NETWORK\CHANGE VLAN CLOSED 1/20/2015 15:12

61532 CONFIGURE NETWORK PORT FOR PRINTER PRINTER\NETWORK (SERVER BASED)\OTHER CLOSED 1/20/2015 15:25

61533 REQUESTING VPN SOFTWARE INSTALLED LAPTOP\WIRELESS CLOSED 1/20/2015 15:27

61534 RLAS ACCESS RLAS\PERSONNEL\PERSONNEL ORDERS CLOSED 1/20/2015 15:34

61535 PERNET ACCESS SOFTWARE CLOSED 1/20/2015 15:39

61536 RLAS COMPUTER ACCESS RLAS\PERSONNEL CLOSED 1/20/2015 15:41

61537 PHONE LINES TELECOM CLOSED 1/20/2015 16:12

61538 ENABLE WIRELESS FOR 1LT OWENS, ALVIN LAPTOP\WIRELESS CLOSED 1/20/2015 16:15

61539 MARIANAS RPAC PILOT WORKING GROUP SLIDE REVIEW TELECOM CLOSED 1/20/2015 16:58

61540 22JAN15, 12‐1300 USARC G1 VTC VTC CLOSED 1/20/2015 17:45

61541 BLDG 1554 ACTIVE PORTS NETWORK\OTHER CLOSED 1/21/2015 7:40

61542 ACCESS TO 829TH SC COMMON FOLDER NETWORK\REQUEST ACCESS TO NETWORK DRIVE CLOSED 1/21/2015 8:55

61543

UPDATE NETWORK ACCOUNT EXPIRAITON DATE FOR

NEWKIRK, TONI ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/21/2015 9:01

61544 OUTLOOK NOT SENDING E‐MAILS EMAIL CLOSED 1/21/2015 9:03

61545 INTERNET EXPLORER NOT WORKING ON CERTAIN PAGES WEB CLOSED 1/21/2015 9:08

61546 PHONE RESET TELECOM\RESET VOICEMAIL CLOSED 1/21/2015 10:14

61547

FLOORING PROJECT‐ CUBICLE NETWORK DROP

DISCONNECTION NETWORK\OTHER CLOSED 1/21/2015 10:22

61548 INSTALL FIREFOX ON CG AND ACOS LAPTOP SOFTWARE\OTHER CLOSED 1/21/2015 10:24

61549 CREATED SIPR ACCOUNT FOR SSG JORDAN MARTIN. ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/21/2015 10:34

61550 CREATED SIPR ACCOUNT FOR SFC KAE CHAVEZ. ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/21/2015 10:35

61551

CREATED SIPR ACCOUNT FOR MAJ CHRISTOPHER

MCTAGUE. ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/21/2015 10:36

61552 CREATED SIPR ACCOUNT FOR SFC JAY RIVERA. ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/21/2015 10:37

61553

RETURN THE CABLES BACK TO THE PARTITIONS ON THE

411TH SIDE, THE FLOORING PROJECT IS COMPLETE NETWORK\OTHER CLOSED 1/21/2015 10:38

61554 PRINTER INSTALLATION PRINTER CLOSED 1/21/2015 10:40

61555 PROTOCOL MAILBOX EMAIL CLOSED 1/21/2015 10:42

61556 CREATED SIPR ACCOUNT FOR SGT LEAVORNN DY. ACCOUNT SERVICES CLOSED 1/21/2015 10:42

61557 SIPR COMPUTER AD VERIFICATION ACCOUNT SERVICES CLOSED 1/21/2015 10:51

61558 NIPR ACCOUNT CREATION FOR LAM, CARRIE ACCOUNT SERVICES CLOSED 1/21/2015 10:55

61559 WORKSTATIONS IN CLASSROOM ACCOUNT SERVICES CLOSED 1/21/2015 10:55

61559 WORKSTATIONS IN CLASSROOM ACCOUNT SERVICES CLOSED 1/21/2015 10:55

61560 ENABLE WIRELESS FOR LABRADA, KENNETH LAPTOP\WIRELESS CLOSED 1/21/2015 10:58

61561 COMPUTER STOPPED WORKING DESKTOP CLOSED 1/21/2015 11:06

61562 VPN SOFTWARE SOFTWARE CLOSED 1/21/2015 11:10

61563 WIRELESS CAPABILITY NETWORK CLOSED 1/21/2015 11:12

61564 FRG2 CONFERENCE CALL TELECOM CLOSED 1/21/2015 11:44

61565 TELEPHONE LINES FOR X3530 TELECOM\OTHER CLOSED 1/21/2015 11:46

61566 USERS QUESTION ABOUT UPDATES QUICK PICKS CLOSED 1/21/2015 13:19

61567 CONFIGURE PORT FOR DIGITAL SENDER. NETWORK CLOSED 1/21/2015 13:31

61568 CITRIX SOFTWARE\OTHER CLOSED 1/21/2015 13:36

61569 EMAIL/OUTLOOK SHOWING DISCONNECTED SOFTWARE CLOSED 1/21/2015 13:38

61570 CONNECTION WITH SERVER NETWORK\CONNECTIVITY CLOSED 1/21/2015 13:49

61571 NIPR ACCOUNT ACCOUNT SERVICES CLOSED 1/21/2015 14:00

61572

CANNOT LOGON TO THE COMPUTER; COMPUTER IN

QUARANTINE LAPTOP CLOSED 1/21/2015 14:34

61573

REQUEST 5 LAPTOPS W/ USERNAME AND PASSWORD TO

SUPPORT RANGE THIS WEEKEND LAPTOP\OTHER CLOSED 1/21/2015 15:02

61574 REACTIVATION OF 1LT STREGE'S 9TH MSC ACCOUNT ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/21/2015 18:51

61575 CREATION OF A CENTRALIZED EMAIL BOX EMAIL\OTHER CLOSED 1/21/2015 19:05

61576

REF COMPUTERS HAVE WARNING ANTIVIRUS DEFINITIONS

MORE THAN 10 DAYS OLD"" SOFTWARE CLOSED 1/22/2015 7:18

Period: 01/01/15 to 09/10/15

Number Title Category Status Created

61577 LANDLINE PASSWORD NEEDS TO BE RESET‐2ND REQUEST TELECOM CLOSED 1/22/2015 7:48

61578 VPN SOFTWARE INSTALL SOFTWARE\OTHER CLOSED 1/22/2015 7:53

61579 ENABLE WIRELESS LAPTOP\WIRELESS CLOSED 1/22/2015 7:56

61580 ENABLE WIRELESS FOR PAYNE, MICHAEL LAPTOP\WIRELESS CLOSED 1/22/2015 8:35

61581

UPDATE NETWORK ACCOUNT EXPIRAITON DATE FOR

FRENCH, JAMES ACCOUNT SERVICES\UPDATE USER PROFILE CLOSED 1/22/2015 8:36

61582 OUTLOOK SEND RECIEPT SOFTWARE\OUTLOOK (EMAIL)\OTHER CLOSED 1/22/2015 8:39

61583

PRINTER SET UP 2 COMPUTER IN THE LAB GUEST

ACCOUNTS

PRINTER\NETWORK (SERVER BASED)\UNABLE TO MAP

PRINTER CLOSED 1/22/2015 8:42

61584 WEBPAGE TRAINING CLASSES SOFTWARE\INTERNET EXPLORER CLOSED 1/22/2015 8:44

61585

REQUEST TO TEST/CONFIGURE AND TEST VPN CLIENT

AND TURN ON WIRELESS FOR LAPTOP LAPTOP\WIRELESS CLOSED 1/22/2015 8:45

61586 TRANSFER TELEPHONE LINES TELECOM\NEW PHONE REQUEST CLOSED 1/22/2015 8:48

61587 DISABLE USER ACCOUNT FOR IACAT NC ACCOUNT SERVICES CLOSED 1/22/2015 8:59

61588 ENABLE WIRELESS FOR OTT, JAMES LAPTOP\WIRELESS CLOSED 1/22/2015 9:04

61589 SENIOR HUMAN RESOURCES SERGEANT/ RSO NCOIC DESKTOP CLOSED 1/22/2015 9:05

61590 ACCOUNT EXPIRED, CANNOT LOGON ACCOUNT SERVICES CLOSED 1/22/2015 9:26

61591 SWITCH PHONE NUMBER TO A DIFFERENT PORT TELECOM CLOSED 1/22/2015 9:42

61592

PROVIDE SFC JASON HUTCHINS APPROVAL RIGHTS ON

4960TH SHAREPOINT ROOM REQUESTS WEB\9RRC INTERNAL HOMEPAGE CLOSED 1/22/2015 9:54

61593 RESET TELEPHONE VOICEMAIL/MAILBOX PASS WORD TELECOM\RESET VOICEMAIL CLOSED 1/22/2015 9:55

61594 ARNET CABLE DROP RQUEST NETWORK CLOSED 1/22/2015 10:00

61595 DELL 5130DN IN COMMON AREA PRINTER\NETWORK (SERVER BASED)\OTHER CLOSED 1/22/2015 10:19

61596

I AM TRYING TO GET CITRIX ADDED TO MY COMPUTER

AND AM NOT SURE HOW TO DO IT. SOFTWARE\OTHER CLOSED 1/22/2015 10:35

61597

CREATE NETWORK ACCOUNT EXPIRATION DATE FOR

MANDLEY, ANETTE ACCOUNT SERVICES CLOSED 1/22/2015 10:39

61598 TBD ‐ GITMO WITNESS TESTIMONY VTC CLOSED 1/22/2015 10:39

61599

UPDATE NETWORK ACCOUNT EXPIRATION DATE FOR

GILO, EISEN ACCOUNT SERVICES CLOSED 1/22/2015 10:43

61600 WEB PAGE ACCESS ISSUES SOFTWARE\INTERNET EXPLORER CLOSED 1/22/2015 10:44

61601 PRINTER SERVICE TAG: FC2T3M1 IS NOT WORKING PRINTER\NETWORK (SERVER BASED)\OTHER CLOSED 1/22/2015 10:47

61602

VISITOR ACCOUNT/FROZEN SCREEN/MAP

PRINTER/PRINTING CERTIFICATES SOFTWARE\INTERNET EXPLORER CLOSED 1/22/2015 10:47

61603 OUTLOOK CALENDAR BASIC QUESTION SOFTWARE\OUTLOOK (EMAIL)\OTHER CLOSED 1/22/2015 10:49

61604 NIPR ACCOUNT REQUEST ACCOUNT SERVICES CLOSED 1/22/2015 10:53

61605 NEED TO HOOK UP PHONES DUE TO OFFICE MOVE TELECOM\OTHER CLOSED 1/22/2015 11:00

61606 REQUST RLAS INSTALLATION ON LAPTOP LAPTOP\OTHER CLOSED 1/22/2015 11:05

61607 AR SWITCH FOR USE TO IMAGE LAPTOPS QUICK PICKS CLOSED 1/22/2015 11:13

61608 DUAL PERSONA CAC CARD EMAIL\CAC CLOSED 1/22/2015 11:53

61609 GOVERNMENT BLACKBERRY NOT RECEIVING EMAILS QUICK PICKS CLOSED 1/22/2015 12:00

61610 COMPUTER AND PHONE LINE DESKTOP CLOSED 1/22/2015 12:04

61611 CREATED SIPR ACCOUNT FOR CW2 RONALD BURDETTE. ACCOUNT SERVICES\REQUEST SIPRNET ACCOUNT CLOSED 1/22/2015 12:25

61612…