Draft Food Service PWS.pdf

DRAFT

DRAFT PERFORMANCE WORK STATEMENT (PWS)

FOR

FULL-TIME FOOD SERVICE ON FORT HARRISON, MT

1.0 General: This is a non-personal services contract to provide Dining Facility (DFAC) food service operations for the Montana Army National Guard located on Fort Harrison, MT and support other units utilizing the training areas at the Helena Aviation Readiness

Center and Limestone Hills.

1.1 Scope: The contractor shall provide all personnel, subsistence, supplies, equipment, tools, materials, supervision, and quality control necessary, except as specified in

Paragraph 3.0 as Government Furnished Property, to perform full-time food services at

Fort Harrison, Montana, as defined in this PWS. Contractor tasks include, but are not limited to, the following: DFAC operations, management, cooking, food preparation, serving, replenishing food, cleaning facilities, equipment, tables, handling foods, providing supplies, maintaining quality control, and ensuring operator maintenance.

1.2 Background: Since April of 2014 the Montana Army National Guard (MTARNG) has consolidated meal requirements on Fort Harrison in an effort to standardize food quality, lessen administrative burden, and take advantage of economies of scale. Starting in

April of 2016, the MTARNG awarded a single award IDIQ to provide full food services for military members performing duties or training at Fort Harrison, Helena Aviation

Center, and the Limestone Hills training area. The MTARNG has a continuing requirement to provide quality meals to Soldiers and military members in support of

Regional Training Institute (RTI) classes, Inactive Duty for Training (IDT) periods, Annual Training (AT) Periods and other requirements as they become known. This requirement has been fulfilled by a Federal Contract for more than 5 years.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of

12 months and two option periods of 24 months each. Estimate PoP start 1 May 2025.

1.4 General Information:

1.4.1 Place and Performance of Services: The PWS is developed to support Fort

Harrison, Montana and nearby training areas (Helena Aviation Reserve Center, and

Limestone Hills). The contractor shall provide services following the schedule below, seven days a week except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The dining facility may be required to extend its services beyond normal hours (e.g. in the event of an emergency or significant event). The dynamic nature of military training at times can create a need for short notice changes to feeding times. Contractor shall be flexible enough to accommodate reasonable changes requested by the Contracting Officer or

COR. An example would be shifting meal hours back or forward an hour, due to training requirements such as an Army Physical Fitness Test. Gaps in service randomly occur during periods when no schools, training, or other requirements are needed. These gaps may be days or weeks.

Breakfast: 0600-0800

Lunch: 1130-1300

Dinner: 1700-1830

Performance shall primarily be at Fort Harrison but include off site delivery/performance.

Offsite requirements shall primarily require delivery of meals however the Government may also require serving meals. The offsite delivery/performance locations are as follows:

1) Limestone Hills (LSH) near Townsend, MT in the UTES Forward Building on Old

Woman’s Grave Rd.

2) Helena Aviation Reserve Center (HARC) near the Helena Airport on Skyway Drive.

The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall perform services on these days only with prior arrangement as some class dates may overlap a holiday.

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.2.12 Federal holidays are unlikely to require food service however if mission or class

(RTI) requires food service on these days, the contractor shall accommodate as required per the individual task order.

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC

Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical

Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP. The QCP shall include at a minimum the following:

1.4.3.1 Personnel health and hygiene

1.4.3.2 Workplace Safety

1.4.3.3 Fire prevention and evacuation

1.4.3.4 Environmental protection

1.4.3.5 Energy conservation

1.4.3.6 Employee training and evaluation program

1.4.3.7 HAZMAT program

1.4.3.8 Hazard communication standards for use of chemicals

1.4.3.9 Hazard Analysis Critical Control Point plan

1.4.3.10 Organizational chart providing QC personnel who have direct accountability to the contractors top management

1.4.3.11 Inspection plan that identifies area’s to be inspected, personnel responsible for inspection, a method to identify and correct deficiencies and a method of documenting and enforcing QC operations.

1.4.3.12 Cleaning schedule that includes required areas and timelines.

1.4.3.13 Customer / Diner feedback program

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance

Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal

Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by

Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes. All contractors are required to complete the E-Verify for all employees IAW FAR 52.222-54. This can be located at https://www.e-verify.gov

1.4.5.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center

Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army

Directive 2014- 05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.2 Level 1 Awareness Training (AT): All contract managers, shift supervisors, full time and part time contractor employee's, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level

1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within

15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

1.4.5.3 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training. https://www.mepcom.army.mil/Home/Contractors/

1.4.5.4 Communications Security/Information Technology (COMSEC/IT) Security: All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.5 OPSEC Training: In accordance with AR 530-1, Operations Security, all contract managers, shift supervisors, and full-time contractor employee's shall complete Level I

OPSEC training within 15 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1

OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm

1.4.10.1 Registered Employee Listing – Contractor shall no later than the 25th of each month, and no later than 24 hours after there is an employee change, provide the

KSRTI and DOL COR with a complete employee roster. The roster is to ensure military security and anti-terrorism measures are being met.

1.4.6 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control: NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the

Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 In the event a key(s), other than master keys, are lost or duplicated, the

Government will replace the affected lock or locks or perform re-keying. When the

Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from payment(s) due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications: Contract Manager(s) and Shift Supervisors shall complete

ServSafe Manager Certification NLT than 30 days after start date and must keep certification current. ServSafe certification is the Contractors responsibility. The contractor shall provide a copy of the certification to the COR within 15 days after completion of training. Contracted employees shall have available proof of certification upon request shall be provided if requested via COR or KO.

https://securityawareness.usalearning.gov/opsec/index.htm

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate or Shift

Supervisor who shall act for the contractor when the CM is absent, shall be designated in writing to the KO and COR within 15 days of contact award. CM or Shift Supervisor shall be on site during all operating hours of the dining facility. CM shall not be changed without advance notice to the COR. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The

CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.8.1 The CM shall meet a minimum of monthly (or more often if necessary) with the

COR to address food service issues, review patron comment cards and encourage cooperation and a good relationship between the Contractor and the Government. The written minutes of these meetings shall be prepared by the CM and be provided to the

COR NLT 2 days after the meeting. CM shall be the focal point of communication between the Government (primarily the COR) and the Contractor.

1.4.8.2 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart

42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the

Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.9.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.10 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The

Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.12 Phase In/Phase Out Periods (PIPO). To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 14-30 day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. Vendors shall include a phase in checklist and timeline as part of their solicitation response and the final phase in plan shall be provided to the COR 10 days after contract award.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Acceptable Quality Level (AQL). The AQL is a designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The KO is the only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Contract Discrepancy Report (CDR). The CDR is used to formally document unacceptable performance (contract deficiencies and defects against the AQL). The use of CDD becomes the supporting documentation for contract payment deductions, fixed fee deductions, award fee, nonpayment or other actions deemed necessary by the KO.

The CDR will become a part of the official contract file.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.12 Full time employee: A full time employee shall be considered any employee that works more than 30 hours a week average in any month.

2.2.15. Government Furnished Property (GFP). All facilities, equipment, food and supplies owned or leased by the Government provided to the Contractor for use in performance of this contract.

2.2.16. Government Property. All property owned by or leased to the Government or acquired by the Government under the terms of the Contract. Government property includes both Government furnished property and Contractor-acquired property as defined in FAR 45.101.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the

PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.13 Non-Conformance Report (NCR). A letter to a contractor that identifies nonconformance of a contract requirement(s) or identifies business system deficiencies and requests contractor corrective action.

2.1.15 Performance Requirements Summary (PRS). The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

2.1.16 Performance Standard. A measurable output or result associated with the performance-based description of a requirement found in the PWS.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.2.48. Work Order. A request made to Directorate of Public Works (DPW) for maintenance (equipment repair, service, and calibration) and facility renovations.

2.2 Acronyms:

AEI Army Enterprise Infostructure

AQL Acceptable Quality Level

AR Army Regulation

AT Annual Training

AT/OPSEC Antiterrorism/Operational Security

BI Background Investigation

CM Contract Manager

COR Contracting Officer Representative

DA Department of the Army

DFARS Defense Federal Acquisition Regulation Supplement

DoD Department of Defense

FAR Federal Acquisition Regulation

FDA Food and Drug Administration

FPCON Force Protection Conditions

FY Fiscal Year

GFP/M/E/S Government Furnished Property/Material/Equipment/Services

HQDA Headquarters, Department of the Army

HSPD Homeland Security Presidential Directive

IA Information Assurance

IDT Inactive Duty Training

IS Information System(s)

KO Contracting Officer

NGB National Guard Bureau

OCI Organizational Conflict of Interest

PII Personally Identifiable Information

PIPO Phase In/Phase Out

POC Point of Contact

POP Period of Performance

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SCR Service Contract Reporting

SOP Standard Operating Procedure

SSN Social Security Number

TE Technical Exhibit

USD(I) Under Secretary of Defense for Intelligence

TCHQ Training Center Head Quarters

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will provide building 1011 (Training Center) kitchen, food storage area, and dining facility as Government furnished property for this requirement.

Services may have to be performed at a separate facility if this location is required to be closed or vacated for any reason. If contractor is required to move more than once per contract year a task order will be negotiated for the additional move.

3.1.1 Facility Usage: Use of the facilities is restricted to meal preparation and services provided for FT Harrison, HARC, and Limestone use. Any use of facility or equipment by the Contractor for private catering or personal purposes may be cause for immediate cancellation of the contract. No equipment shall be removed from the site without

Contracting Officer or COR approval. Catering for local, state, and federal agencies requires prior approval by COR.

3.2 Materials: The Government will provide food prep/service items. Such items include pans, utensils, bowls, ETC.

3.2.1 Liability: Any GFP provided under the terms of this contract that cannot be located by the Contractor shall be determined lost. If the Contracting Officer determines that the

Contractor is responsible and liable for the loss under the terms of this contract, the current acquisition cost of the property, equipment, and/or material shall be deducted from amounts owed to the contractor.

3.3 Equipment: A list of Government furnished equipment will be attached. This includes ovens, mixers, fryers, ETC. The Contractor shall be responsible for the prudent care of all equipment in its use. The Contractor shall take reasonable and prudent measures to assure equipment furnished by the Government is properly operated, handled, cleaned and maintained. Contractor shall follow the manufacture specifications and user manual for equipment usage. Training may be provided if convenient for the Government. The

Contractor shall immediately notify the COR when equipment maintenance or repair is required. If an emergency situation occurs where the Contractor needs a piece of equipment repaired in order to provide a meal they will need to call the Emergency number for the Post Engineers which will be provided post award. If a contractor employee is misusing equipment and not following guidelines, the contractor shall be held responsible for repairs or replacement costs. Equipment inventory will change if required to move to a different facility. Government equipment that becomes unserviceable will be reported to facility manager and COR. Facility manager will input work order in the applicable program and return a work order number

3.3.1 Inventory: An inventory of Government furnished equipment must be completed no later than 5 calendar days before the start of the contract period, or occupation of a different facility, and at completion date of the contract period (including any option periods). The Contractor and Training Center Head Quarters (TCHQ) shall conduct a joint inventory of all Government Furnished Property (GFP), equipment, and materials.

The Contractor shall sign a receipt for all equipment furnished by the Government. The

Contractor and TCHQ shall jointly determine the working order and condition of all equipment and document their findings on the inventory. Items or equipment missing or not in working order shall be recorded and the COR/TCHQ notified in writing. TCHQ shall maintain a current physical inventory record of expendable, non-expendable supplies and capital equipment during the life of the contract. Any missing items signed out to the Contractor shall be replaced at Contractors expense.

3.3.2 The Government shall be responsible for arranging and paying the cost of equipment maintenance and repair of equipment furnished by the government.

3.3.3 Hood ventilation cleaning solution will be provided by TCHQ.

3.4 Services: Areas that would require the contractor to unscrew or use a tool to access for cleaning will be the Governments responsibility.

3.4.1 Recycling: Building 1011 currently has the following containers provided for recycling: approximately 6 yard container for cardboard/boxes, 18 gallon container for metals (tin/aluminum), and 18 gallon container for plastics (type 1 & 2). Containers are picked up biweekly. Recycling services are part of a separate agreement and are not a guarantee for the entire duration of the contract. If required to move to a separate facility recycling services/containers may or may not be available.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in

Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Cleaning Supplies: All cleaning tools and supplies including garbage bags shall be provided by the Contractor to include mops, mop bucket, brooms, ETC.

4.3 Contractor identification: Contractor identification badges or similar means to clearly identify the employee shall be provided by contractor.

4.4 Insulated Food Containers (Mermites): Contractor shall provide enough mermite containers for serving off-site at all locations. This may include local pick-up for ranges, field and other training on/near Fort Harrison). For meals that are dropped off and not served, mermites will typically, be exchanged when then next meal is delivered.

4.5 Coffee filters are the responsibility of the contractor.

5.0 Requirements:

5.1 General Requirements:

5.1.1 Contractor shall provide a uniformed dress policy for their employees consisting of a shirt with company name on the front; full length trousers/slacks; and clean, sturdy, safety non-slip shoes. Open toe shoes, sandals, canvas shoes, high platforms, spiked heels or heels higher than two inches shall not be worn.

5.1.1.1 Identification of Contractor Employees: All Contractor personnel shall wear identification badges or a similar means to clearly identify the employee with a minimum of the employee’s first name and last initial (if two employees have same first name.)

Identification for the shift supervisors or contract manager shall include their job title.

Identification shall be clearly displayed on the upper front torso.

5.1.2 Hair Restraints: Food employees shall wear hair restraints such as hats, hair coverings or nets and beard restraints. Restraints should be designed and worn effectively to keep hair and sweat from contacting exposed food and surfaces in accordance with (IAW) Tri-Service Food Code and TB MED 530. All hair and beard restraints shall be kept clean.

5.1.3 Use of Alcoholic Beverages/Drugs: The use of alcoholic beverages or illegal drugs by Contractor personnel while on duty is strictly forbidden. Prescription drug use that impairs judgment or functioning is also forbidden.

5.1.4 Use of Tobacco Products: Contractor personnel are prohibited from using tobacco products, except when on break, and then only in designated smoking areas. This includes cigarettes, chewing tobacco, E- Cigs, and vaping.

5.1.5 All food service employees shall comply with the health, cleanliness, clothing and general practice requirements outlined in Tri-Service Food Code, TB MED

530/NAVMED P-5010-1/AFMAN 48-147_IP.

5.1.6 Loitering: Contractor employees shall not loiter in any working or patron areas.

Upon completion of their assigned shift, employees shall depart the facility. The contractor shall only allow authorized personnel to be present in appropriate facility, kitchen, storage, serving and washing areas.

5.2 Operations:

5.2.1 Cash Meals: Officers and Active Guard Reserve (AGRs) “paying service members” personnel are required to pay for meals at all times. The contractor shall not charge more than the prices established in the contract. The contractor is expected to provide meals for these service members at affordable and reasonable rates.

Contractor is encouraged to offer reduced rates to encourage paying service members to eat with their non-paying service members. Rates charged to paying service members shall be an established rate for each contract year and/or option period.

Prices for paying service members shall be posted in the entry way or entrance door(s) prior to serving the first meal or the effective date of changed rates. COR or KO approval is required to change rates in the middle of a contract year. Contractor shall ensure sufficient cash and coin is on hand to provide change for cash customers.

Contractor is responsible for monitoring and securing cash received. Contractor is encouraged have the ability to allow cash paying customers to pay utilizing a debit card.

5.2.2 Projected Headcount: The COR and/or RTI Supply Sergeant (for MOS-T schools) will provide the contractor with schedules of required food services in each task order.

This schedule will include required meals, days of service and an estimate of numbers to be served. Final counts of the numbers to be served and invoiced for, if different than the monthly estimates, shall be provided to the Contractor a minimum of 22 hours prior to the day of meal. Contractor shall accommodate small increases to meal counts even if within 22 hours. Any changes shall only come from the COR/RTI Supply Sergeant.

5.2.3 Preparation/Cooking: Meals shall not be pre-cooked, then reheated to serve as part of the meal. Salads, sandwiches and similar type items shall be prepared the same day or no sooner than the evening before. Preparation methods shall follow food nutritional practices to ensure that nutrient, textural and flavor characteristics of the food are maintained. Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value. Serving lines are to be well stocked throughout the entire meal. The last customer is to be offered the same range of choices and portions as the first.

5.2.3.1 Mobile kitchens may be used at no additional cost to the Government. Meals served offsite shall be as close to the quality as meals served in the DFAC as possible.

Lack of planning or preparation is not considered a valid reason for under or over cooked meals being served. If serving meals, the serving site shall be left clean by the contractor and ready for the next use.

5.2.4 Serving: All serving equipment and dispensers for food items shall be clean at all times. Stainless steel equipment must be well maintained and spotless. All hot food shall reach the customers at or above 140 degrees, and all cold foods will be below 40 degrees.

5.2.5 Serving Rate: The Contractor shall serve patrons at a rate of two or more guests per minute on the serving line.

5.2.6 Storage of Subsistence: The Contractor shall properly store all food products IAW

Tri Service Food Code and TB MED 530.

5.2.7 Menu Requirements, Planning and submission: The Contractor shall provide a 30-day menu to the COR 2 weeks prior to the start of each 30-day cycle. The order of meals in the 30-day menu should alternate but still not repeat for drill weekends. The

Contractor shall attain approval from the COR before implementing menu changes.

Contractor shall rotate 30-day menu meals accordingly so that primary drill weekend meals will not be repeated more than once in a 6 month period. Submissions may include an additional day, or less (February), if using calendar months to schedule menus.

5.2.7.1 Changes to the menu: Changes to the 30-day menu shall occur, at a minimum, annually to enhance variety. The contractor and the COR will mutually agree to a minimum of 4 meals to replace existing meals in the 30-day menu. Contractor may modify daily menus or develop substitute menus based on delivery schedules, availability of menu items, and distribution capabilities. All menu changes shall be provided to the COR.

5.2.7.2 Offsite meals for training which involve high activity and intensity shall include higher calorie and/or portion sizes. Increases shall be at a minimum of 100 calories and/or 2 ounces for portion sizes. The COR will indicate which meals being served are for the high intensity training requiring the additional calories/portion size.

5.2.7.3 Menu Board: The Contractor shall post the weekly menu (Monday – Sunday), with caloric value at the entrance into the dining facility for all diners to view prior to the first meal served on Monday. See AR 30-22 3-23(c) for Go For Green requirements.

5.2.8: Additional Requirements: Condiments, utensils, cups, plates, and napkins shall be replenished as needed to ensure availability to patrons without waiting.

5.2.9 Contractor shall provide all condiments and paper items such as disposable plates, cutlery, and cups as needed for off-site delivery/service. When the use of disposable plates and cutlery are provided for meals they shall be either biodegradable, compostable, or recyclable. Contractor is responsible for cleanup and trash removal of serving area when required to serve food off-site.

5.3 PORTIONS:

5.3.1 The Contractor shall comply with portion size stated in TM 10-412. A customer being served has the option of requesting a smaller portion. The Contractor shall not initiate such a request.

5.3.2 Minimum Daily Menu Specifications

5.3.2.1 Breakfast

5.3.2.1.1 Fruit – selection of four (4) items to include whole fresh fruit or sliced melon served daily.

5.3.2.1.2 Yogurt – Greek or regular low fat.

5.3.2.1.3 Hot Cereal – available in individual packages.

5.3.2.1.4 Assorted Dry Cereals – everyday – 3 varieties, 1 without added sugar.

5.3.2.1.5 Meat – choice of 2 meats each day, 4 varieties each week; sliced bacon, ham, sausage or turkey links/patty (minced bacon or ham may substituted for this meat requirement).

5.3.2.2.6 Meatless Entrée –one each French toast, pancakes, waffles, or fritters.

5.3.2.2.7 Eggs – shall be available every day. Contractor shall make available eggs to order with at least a two egg minimum (unless one egg is requested). Eggs to order options shall include at a minimum: omelets, scrambled, and fried. Cholesterol free eggs may be offered if demand warrants.

5.3.2.2.8 Potatoes – One potato choice. An additional starch selection may be provided to support customer demand.

5.3.2.2.9 Pastries – One breakfast pastry, consisting of a raised or cake doughnut, a sweet muffin, a sweet roll, or a pastry/Danish item.

5.3.2.2.10 Condiments – including but not limited to hot sauce, ketchup, salt, pepper, butter, jelly, honey, peanut butter packets, creamer, sugar, sweetener and any item to enhance the taste of the item offered for example, sour cream and butter for a baked potatoes mustard and pickle relish for hamburgers.

5.3.2.2.11 Beverages – including but not limited to two percent (2%) and skim milk, hot chocolate, coffee, decaffeinated coffee, tea, and at least 2 choices of 100% natural fruit juices. Orange juice shall be available with each breakfast.

5.3.2.2.12 Breads – Two bread types will be available for toast. In addition, at least one of these three: biscuits, bagels, or English muffins.

5.3.2.2 Lunch

5.3.2.2.1 Soup – “Homemade” and rotated to provide variety. Chili offered as a substitution on a regular cyclical basis. Soup shall only be required during fall/winter months.

5.3.2.2.2 Entrée – Two main entrée choices shall be provided. An entree will be prepared by either baking or roasting; to meet the reduced fat and calorie needs of customers. Additional choices may be offered but only with prior COR approval.

5.3.2.2.3 Starch – potatoes, pasta, or rice may also be made available in a whole wheat healthier form.

5.3.2.2.4 Vegetable – fresh, frozen or canned

5.3.2.2.5 Salad Bar –Lettuce salad (Iceberg and Romaine), a choice of spinach leaves or mixed greens, and cottage cheese daily with a choice of 4 dressings to include one reduced fat and one low calorie and eight toppings to include two protein toppings served daily. A minimum of two other salads: for example, pasta salad or potato salad.

Other salads and toppings shall be rotated daily to provide variety. Examples for topping items include tomatoes, cucumbers, green peppers, onions, bacon bits, chopped ham, cheese, chopped eggs, carrot sticks, and celery sticks.

5.3.2.2.6 Desserts – two different dessert choices, one choice shall be low calorie. One choice shall be homemade.

5.3.2.2.7 Breads – white and whole wheat bread.

5.3.2.2.9 Beverages – Milk (2%), coffee, water, tea, and a low-calorie option are required. 100% natural fruit juices, decaffeinated coffee and tea are optional.

5.3.2.2.9 Condiments – including but not limited to hot sauce, ketchup, salt, pepper, butter, jelly, honey, peanut butter packets, creamer, sugar, sweetener and any item to enhance the taste of the item offered for example, sour cream and butter for a baked potatoes mustard and pickle relish for hamburgers.

5.3.2.3 Dinner

5.3.2.3.1 Soup – “Homemade” and rotated to provide variety. Chili offered as a substitution on a regular cyclical basis. This is only required during fall/winter months.

Soup prepared for lunch may also be used for Dinner on the same day.

5.3.2.3.2 Entrée – Two main entrée choices shall be provided. An entree will be prepared by either baking or roasting; to meet the reduced fat and calorie needs of customers. Additional choices may be offered but only with prior COR approval.

5.3.2.3.3 Potato, Pasta or Rice – served daily.

5.3.2.3.4 Vegetables – fresh, frozen or canned - choice of two.

5.3.2.3.5 Salad Bar – Lettuce salad (Iceberg and Romaine), a choice of spinach leaves or mixed greens, and cottage cheese daily with a choice of 4 dressings to include one reduced fat and one low calorie and eight toppings to include two protein toppings served daily. A minimum of two other salads: for example, pasta salad or potato salad.

Other salads and toppings must be rotated daily to provide variety. Examples for topping items include tomatoes, cucumbers, green peppers, onions, bacon bits, chopped ham, cheese, chopped eggs, carrot sticks, celery sticks.

5.3.2.3.6 Desserts – two different dessert choices, one choice shall be low calorie. One choice shall be homemade.

5.3.2.3.7 Breads – white and wheat bread will be available at each meal. Raisin bread is optional.

5.3.2.3.8 Beverages – Milk (2%), coffee, water, tea, and a low-calorie option are required. 100% natural fruit juices, decaffeinated coffee and tea are optional.

5.3.2.3.9 Condiments – including but not limited to hot sauce, ketchup, salt, pepper, butter, jelly, honey, peanut butter packets, creamer, sugar, sweetener and any item to enhance the taste of the item offered for example, sour cream and butter for a baked potatoes mustard and pickle relish for hamburgers.

5.3.2.4 Variety: Entrees and vegetables for noon and evening meals shall vary from meal to meal and desserts for noon and evening meals shall vary from day to day.

5.3.2.5 Warming and Cooling Beverages: Warming beverages include, 1 soup packet and 1 hot chocolate packet or apple cider per Soldier, 1 cup coffee per every 2 Soldiers

(with sugar and creamer), 2 cup hot water for every Soldier. For cooling beverages, 1 packet Gatorade or electrolyte per every Soldier, 2 cups cold (45 deg or cooler) per person, 1 cup iced tea per two Soldiers as approved by the COR. The contractor shall have sufficient mermite containers or beverage coolers to support several units simultaneously

5.3.2.6 Sack Lunches: Sack lunches shall be required for units going through medical screening at Fort Harrison when they cannot leave the Medical Command building.

Additional circumstances may arise for the need to provide sack lunches, but historically medical screenings have been the only reason. The COR will be the only one authorizing sack lunches and will let the Contractor know no later than 72 hours prior to the requirement. Sack lunch must be of similar value to hot lunch provided.

5.3.2.6.1 Sack Lunches shall include at a minimum:

-Main Entrée (Sandwich, Wrap, etc.)

-Chips or Crackers

-Fruit

-Vegetable (Carrots, Celery, etc.)

-Dessert item

-Drink (Bottled Water with flavor packet)

5.3.2.7 Alternative meals - Soldiers requiring alternatives to the main course because of food allergies or religious observance shall be provided an alternative main course that will accommodate their needs. Special dietary needs shall be accommodated with the same quality, quantity, and variety of normal meals. The COR will notify the contractor a minimum of 22 hours prior to the meal for such requirements.

5.3.2.8 Special Events/Training

5.3.2.8.1 Contractor will provide specially prepared meals with specific nutritional requirements to enhance soldier nutrition when established training events take place.

The COR will coordinate with contractor no later than 30 days prior to training event to ensure contractor has sufficient notice of training event and feeding requirements.

These events will be subject to price increase per meal due to higher ingredient and labor cost

5.4 Minimum Quality of Food Products

5.4.1 The following specifications represent the minimum quality of food products to be used under this contract.

5.4.1.1 U.S.D.A No. 1 or U.S.D.A Choice, cut to institutional meat purchase (I.M.P.)

specifications.

5.4.1.2 Pork standards shall follow the guidelines by Meat Buyers Guide of the North

American Meat Processors (NAMP) Association.

5.4.1.3 Seafood-U.S. Grade A, Certified

5.4.1.4 Poultry-U.S. Grade A

5.4.1.5 Eggs-U.S. Grade A medium size

5.4.1.6 Pure ground beef-U.S.D.A. utility or better, not to exceed 15% fat

5.4.1.7 Fresh fruits and vegetables-U.S.D.A. No. 1 Grade A, fancy

5.4.1.8 Canned fruits, vegetables, juices-U.S.D.A. Grade A or fancy canned fruits, light syrup, U.S.D.A. Grade B or choice.

5.4.1.9 Frozen fruits, vegetables, juices-U.S.D.A. Grade A

5.4.1.10 Dairy products, cheese-U.S.D.A. Grade A

5.4.1.11 All other food and food products not included in the above categories shall be of comparable quality as defined above. The indicated grades are intended as minimum standards only, and the Contractor is encouraged to exceed these minimums whenever possible.

5.4.1.12 Ground beef patties shall be 100% beef, consisting of a minimum of 85% lean and a maximum fat content of the finished raw patty of 15%. All menu items prefabricated, produced by others, or processed by the Contractor containing soy protein derivatives or poultry analogues will be subject to prior approval of COR.

Reconstituted potatoes will only be used with prior approval of COR.

5.5 Compliance with Sanitation and Health Regulations & Laws

5.5.1 Regulations and Guidelines: The Contractor shall refer to the TB MED

530/NAVMED P- 5010-1/AFMAN 48- 147_IP/. Department of Defense Military

Handbook, Guidelines for Auditing Food Establishments (MIL-HDBK-3006).

5.5.2 Routine Cleaning and Sanitation: The Contractor shall provide day-to-day, periodic and major cleaning and sanitation of the areas within the kitchen, serving and dining areas. This includes all fixtures and equipment whether owned by the Contractor or

Government. Contractor shall keep the DFAC, including the kitchen, refrigerators, freezers,…