Attachment_A_ACES_PWS_V4(rev1)_1_Dec_2016.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

IMCOM, G1 Army Continuing Education System (ACES)

Centralized Education Support Services

PART 1 - GENERAL INFORMATION

1.0 GENERAL INFORMATION. This is a non-personal services contract to provide Education Support

Services required by Army Continuing Education System (ACES) in education offices at CONUS and OCONUS locations as indicated in the requirement. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the U.S. Government.

1.1 Description of Services. The Contractor shall provide all personnel, equipment, supplies, facilities, tools, materials, supervision, and other items and non-personal services necessary, except for those items specified as

Government-furnished property and services, to perform Education Support Services within the Continental

United States (CONUS) and Outside the Continental United States (OCONUS) at locations defined in the

Performance Work Statement (PWS) during the life of this contract.

1.1.1 Army Education Support Locations. Services shall be provided and delivered, unless otherwise indicated, at the locations listed below. Some locations have specific installations designated as Hubs. A Hub applies ONLY to the Government and is an installation that has centralized administrative control over the installations that fall under it. Government Education Service Officers at the designated hub sites direct and manage education activities at subordinate sites. The Contractor is expected to deliver services where they are required at subordinate sites designated within a Hub site at the vendor’s expense. Generally, an Education Services

Specialist at the subordinate sites is responsible to the Education Services Officer at the Hub site. The designation of Hub sites shall not affect services provided at subordinate sites by the Contractor. The Contractor is not required to deliver services at locations shown in italics in the Army Education Support Locations as depicted below. Soldiers at these sites will travel to a Hub location or use available virtual services to receive ACES support services.

The Contractor is not required to deliver services at locations shown in italics in the Army Education Support

Locations listed below. Soldiers at these sites will travel to a Hub location to receive ACES support services provided by the Contractor. Any changes to location of services will be approved by the HQ Installation

Management Command (IMCOM) Contracting Officer’s Representative (COR) in conjunction with the vendor’s program manager. The KO will be notified of all proposed location changes or additions.

Army Education Support Locations

Ft Benning, GA (Hub); Camp Shelby, MS; Ft Rucker, AL; Redstone Arsenal, AL; Eglin AFB, FL

Ft Bragg, NC

Ft Campbell, KY (Hub); Soto Cano, Honduras

Ft Drum, NY

Joint Base-Langley-Eustis Hub); Ft Eustis, VA; Ft. Story, Ft Lee, VA

Ft Jackson, SC

Ft Knox, KY

Ft Stewart, GA (Hub); Hunter Army Airfield, GA; Ft Buchanan, PR; Ft Gordon, GA; USAG Miami, FL; MacDill AFB, FL

Ft Bliss, TX (Hub); White Sands Missile Range

Ft Carson, CO (Hub); Buckley AFB, CO; Dugway Proving Ground, UT; Ft. Douglas, UT; Draper, UT

Ft Hood, TX

Ft Huachuca, AZ (Hub); Yuma Proving Ground, AZ

Ft Irwin, CA

Ft Leonard Wood, MO

Ft Polk, LA

Ft Riley, KS

Rock Island, IL

Detroit Arsenal, MI

Joint Base San Antonio; Ft Sam Houston, TX

Ft Sill, OK

Joint Base Lewis-McChord, WA (JBLM), Yakima

Ft Myer, VA (Hub); Ft Belvoir, VA; the Pentagon; Ft Meade, MD

Ft Detrick, MD

Ft Leavenworth, KS

Presidio of Monterey, CA

West Point, NY (Hub); Aberdeen Proving Ground, MD; Carlisle Barracks, PA; Ft Dix, NJ; Ft Hamilton, NY

Joint Base Elmendorf-Richardson; Ft Richardson, AK

Ft Wainwright, AK (Hub); Fort Greely, AK

Schofield Barracks, HI (Hub); Schofield Barracks, Tripler AMC

Japan Hub (Torii Station, Camp Zama)

Korea

Camp Casey

Yongsan (Hub); Yongsan; K-16

Camp Humphreys

Daegu (Hub); Camp Henry, Camp Walker, Camp Carroll

1.2 Background. The Department of Defense directs the Military Departments to provide Service members with opportunities to continue their education similar to those available to their peers in the civilian sector. The Army implements this directive through Army Regulation 621-5, Department of Defense Instruction, DoDI 1322.25, and Voluntary Education Programs for Military Personnel. The ACES mission is to vigorously promote lifelong learning opportunities to sharpen the competitive edge of the Army by providing and managing quality self-development programs and services. ACES supports Soldiers’ professional and personal growth through a continuum of education programs and services that range from academic and career guidance to enhancement of job performance and skill qualifications and includes assistance to ease the transition of Soldiers returning to civilian life. ACES also supports the education and career goals of family members, Department of the Army civilians, and other eligible personnel as described in AR-621-5.

1.3 Objective. The objective of this contract is to provide support services in the delivery of adult education services at the locations listed in paragraph 1.1.1 of this PWS. The Contractor shall provide education support services necessary to execute the Army Continuing Education System’s mission of promoting lifelong learning opportunities.

1.4 Scope. The Contractor supports and delivers adult education programs and services as described in AR 621-5.

Various combinations of education support services potentially can be ordered for any of the sites listed in paragraph 1.1.1 of this PWS. The Government provides CLIN and Hours of Operation by delivery location in the

Workload Estimate and Hours of Operation, Technical Exhibit 1 developed based on data collected from installations, ASIP (Army Stationing and Installation Plan) estimates, and announced force reduction over the next three years. The data takes into account deployment cycles and changing requirements that can affect workload estimates and require adjustments for services being delivered.

1.5 Periods of Performance. The periods of performance will consist of one twelve (12) month base period and two 12-month option years.

The Projected Periods of Performance are as follows:

Base Period 28 Jan 2017 – 27 Jan 2018 (Phase-In = 28 Jan 2017 – 28 Mar 2017 [60-day])

Option Year One 28 Jan 2018 – 27 Jan 2019

Option Year Two 28 Jan 2019 – 27 Jan 2020 (Phase-out = 14 Dec 2019 – 27 Jan 2020 [45-day])

1.5.1 Phase-In Period. The Contractor shall develop comprehensive procedures for phasing-in Contractor performance to the level prescribed and within the time allowed under the terms of this contract. The Offeror shall propose a preliminary Phase-In approach with their proposal; however, a finalized Phase-In Plan shall be submitted to the Contracting Officer (KO) or KO's designated representative, within five (5) days of contract award. During the phase-in period, the Contractor shall as a minimum:

Recruit, hire and train necessary personnel

Discuss mobilization, milestones, process interfaces, demobilization, training, orientation of workforce, assessment of potential security risk, anticipated commitments, responsibilities of the contractor, and communicate the phase-in plan with the HQ IMCOM COR

Initiate required certifications and clearances, including personnel security clearances (if applicable)

Initiate staffing requirements, i.e. National Agency Check and Inquiries (NACI), Common Access Cards

(CACs), and other activities IAW this PWS

Initiate Status of Forces Agreement (SOFA) approval process

Ensure all staff is trained on the task requirements and ready to fully perform the mission by the end of the phase-in period

1.5.2 Phase-Out Period. The Offeror shall provide a Phase-out approach with their proposal. The Contractor shall provide a Phase-Out Plan to the Contracting Officer for approval 120 days prior to contract completion.

After the KO has approved the Phase-Out Plan, the Contractor shall implement the plan 45 days prior to the end of the performance period. The plan shall describe how the Contractor shall approach the following issues:

employee notification, retention of adequate workforce, turnover of work in progress, transfer of data and information and any other actions required to ensure continuity of operations. The Contractor's phase-out procedures shall not disrupt or adversely impact day-to-day conduct of Government business. During the phase out period, the incumbent shall be fully responsible for operation of Contractor personnel at all sites. The KO shall approve changes to the Phase-Out Plan. The Government reserves the right to conduct site visits in conjunction with the solicitation of offers for the follow-on contract. With regard to the successor Contractor’s access to incumbent employees, the Contractor shall permit a recruitment notice be placed in each facility.

1.5.3 The Contractor shall provide the latest certified list of all service employees covered by the Service Contract

Act (SCA) and performing services under this contract. The certified list shall include employees on the

Contractor’s and/or subcontractor’s payroll together with anniversary dates of employment. The certified list shall be submitted to the HQ IMCOM COR and contracting officer no later than 30 days prior to contract completion.

As a minimum, the phase-out plan shall:

Discuss mobilization, milestones, process interfaces, demobilization, assessment of potential security risk, anticipated commitments, responsibilities of the contractor, and communicate the plan with the HQ

IMCOM COR.

Discuss the communication that may be required with the incoming contractor to ensure a successful transition.

1.6 General Information.

1.6.1 Quality Control. Offerors shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. Offerors shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services in accordance with Federal Acquisition Regulation

(FAR) Part 46 and 52.246-1, Contractor Inspection Requirements. The Contractor’s quality control program is the means by which the Contractor ensures that work complies with the requirements of the contract. The Offeror shall submit a Quality Control Approach with their proposal addressing their quality control approach and processes that clearly demonstrates the ability to understand and establish an effective and appropriate quality control program to ensure timely and continuous delivery of services outlined in Part 5 of the PWS. Address in detail the frequency of monitoring each site visit(s) in accordance with the qualitative/quantitative (collection and reporting) metrics of measurement to be used and Acceptable Quality Levels (AQL) for the various services outlined in Part five of the PWS. Provide a method(s) to monitor and assure customers’ wait time to be helped or to receive an appointment is 5 minutes or less. Ensure all education center customers log in using the Customer

Management Tool (CMT).

1.6.1.1 Quality Control Plan.

The Contractor shall develop a Quality Control Plan (QCP) after award and submit for Government approval five

(5) business days after contract award. At a minimum, the QCP shall address the support requirements identified in this PWS. The Offeror’s QCP shall address the qualitative/quantitative (collection and reporting) metrics of measurement to be used in achieving the Acceptable Quality Levels (AQL) for the various services outlined in

Part five of the PWS at the various locations. The QCP shall require the Contractor to develop and implement written management procedures to ensure timely and full delivery as well as service continuity at each site. The plan shall include any, or a combination of, cross-trained, cross-utilized personnel or substitute personnel that will be available to provide uninterrupted services at all locations. Prior to making any changes to the QCP, the

Contractor shall obtain the KO’s acceptance in writing.

1.6.1.2 Community of Practice.

The Contractor shall develop a community of practice for its employees, utilizing a system that focuses on real time awareness and collaboration. It can include a DoD enterprise-wide suite of collaboration tools such as milSuite or a contractor-provided system that allows sharing of best practices, techniques designed to facilitate continuous learning and improving customer support services across the requirements noted in the PWS in Part 5

– Specific Tasks.

1.6.2 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s). When the Contractor's performance is unsatisfactory, the KO may issue a Contract

Discrepancy Report (CDR). The Contractor shall reply in writing within ten business days from the date of the

CDR, giving reasons for unsatisfactory performance, corrective actions taken, and procedures put in place to preclude reoccurrence. If the unsatisfactory performance continues a Letter of Management Concern may be issued. If continued unsatisfactory performance occurs the KO shall issue a Cure Notice. Failure to cure the unsatisfactory performance may lead to a Termination for Default.

1.6.3 Recognized Federal Holidays.

New Year’s Day 1 January (When officially observed)

Dr. Martin Luther King Day 3rd Monday in January

President’s Day 3rd Monday in February

Lunar New Year When officially observed in Korea)

Memorial Day Last Monday in May

Independence Day 4 July (When officially observed)

Labor Day 1st Monday in September

Chusok Day When officially observed in Korea

Columbus Day 2nd Monday in October

Veteran’s Day November (or when officially observed)

Thanksgiving Day 4th Thursday in November

Christmas Day 25 December (When officially observed)

1.6.4 Hours of Operation. The Contractor shall be responsible for providing uninterrupted education support services at designated Government facilities as listed in PWS paragraph 1.1.1 Army Education Support Locations and Technical Exhibit 1 Workload Estimate and Hours of Operation during the entire normal operating hours of each facility identified. The full-time education service support CLINS work hours are usually between the hours of 7:30 AM – 4:30 PM (Full-time is based on an 8-hour work day) local time, Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Changes in the work schedule shall be mutually agreed to between the HQ IMCOM COR and the Contractor as long as said changes do not modify the contractual agreement or impact price. The Contractor shall at all times maintain an adequate workforce for uninterrupted performance of all tasks defined within this PWS. This requirement does not allow for any overtime. The Installation Education

Services Officer (ESO) or Education Services Specialist (ESS) will notify the Contractor's On-Site Coordinator or primary of any emergency or unexpected base closures who shall inform all affected Contractor employees. An

Installation or activity may be given a "training holiday" or be closed for other reasons. Services under this contract shall be provided, if required, during these instances.

1.6.4.1 Employee recruitment, training, and retention. A stable workforce is critical to successful performance of this mission. The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. The Contractor shall report cumulative Staffing Rates for each location listed in PWS paragraph 1.1.1 as part of their Monthly Status Report.

1.6.4.2 If Government personnel are furloughed, the Contractor shall contact the Contracting Officer or the HQ

IMCOM COR to receive direction. During a Government shutdown, furloughed Government employees or other administrative closings will not impact contract price/cost and contracted personnel will continue their normal workload. The following situations apply:

1) Contractor personnel who are able to continue performance (either on site or at a site other than their normal workstation) shall continue to work and the price shall not be reduced or increased.

2) Contractor personnel who are not able to continue contract performance (e.g., support functions) may be asked to cease their work effort.

3) Nothing in this paragraph abrogates the rights and responsibilities of the parties relating to any “stop work” clause or provision included in other sections of this contract.

1.6.5 Place of Performance. The work to be performed under this contract shall be performed at designated

Government Education Centers or Army Learning Center locations listed in 1.1.1, with temporary work performance at other venues as prescribed by the ESO for special events in support of ACES programs. Telework may be permitted on a temporary basis as approved by the COR in conjunction with the Contractor’s Program

Manager depending on situational circumstances when in the best interest of the Government.

1.6.6 Contractor Travel.

1.6.6.1 Local travel. The Contractor may be required to perform local travel. Travel performed for personal convenience or daily travel to and from work at the Contractor’s facility or local Government facility (i.e., designated work site) shall not be reimbursed by the government hereunder within a 50-mile radius of the assigned place of performance; all local travel will be at the Contractor’s expense. Travel to cover support services where the contractor has an unexpected vacancy at assigned places of performance will be at the contractor’s expense.

1.6.6.2 Government-Directed Travel: The Government will pay for the actual directed travel cost incurred by the contractor associated with performing ACES support duties as authorized in the Joint Travel Regulations (JTR) when approved by the government in advance. The ACES appointed SCOR shall submit travel requests to the HQ

IMCOM COR in writing at least 10 days prior to planned travel date(s) for approval/denial. The Government’s reimbursement for transportation costs may be based on mileage rates, actual costs involved, or on a combination thereof, provided the method used results in the most cost effective method that is in accordance with the JTR.

Costs for lodging, meals, and incidental expenses may be based on per diem, actual expenses, or a combination thereof, provided the method used results in the most cost effective method that is in accordance with the JTR. In no case will reimbursement for travel exceed the rates allowed for authorized Federal civilian employees identified in the JTR.

1.6.7 Type of Contract. The Government will award a firm-fixed price contract.

1.6.8 Security Requirements. The Contractor shall have a thorough understanding of the security processes outlined below.

1.6.8.1 Anti-Terrorism (AT) Level I Training: Pursuant to Department of Defense Instruction 2000.16, "DOD

Antiterrorism (AT) Standards," dated October 2, 2006, each Contractor employee requiring access to a Federally-controlled installation, facility and/or Federally controlled information system(s) shall complete initial Level I AT

Awareness Training and receive a certificate of completion within five (5) calendar days of contract award or hiring for a new contractor, whichever is applicable, and annually thereafter. The Contractor shall be responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that its workforce has completed the training through the submission of completion certificate(s) to the SCOR designated site. The Contractor shall submit the certificates for the annual recertification of personnel within ten work days after training has been completed. In the event that the automated system at https://Jkodirect.jten.mil is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor.

1.6.8.2 Anti-Terrorism (AT) Level I Training for Contractor Personnel Traveling Overseas: Contractor employees and associated subcontractor employees shall receive Government provided area of responsibility (AOR) specific

AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date contract. The Contractor shall submit certificates of completion for each affected

Contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the Joint Knowledge Online (JKO) website at the following URL:

https://jkodirect.jten.mil. Users need to enroll in "Course #JS-US007-14" to receive credit for the training.

The following basic instructions are provided to assist in locating the training:

(1) Go to https://jkodirect.jten.mil.

(2) At login screen, select "Login using my CAC."

(3) Go to the "Course Catalog" tab.

(4) At the "Course Catalog" tab, enter "JS-US007-14" in the first search box.

(5) Select "Enroll."

(6) Select "Launch" to take the training (approximately 2 hours to complete).

1.6.8.3 Access and General Protection/Security Policy and Procedures: The Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the

Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.8.4 iWatch Training: The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity performance with the results reported to the COR NLT 30 calendar days after start of full performance and within 05 calendar days of new employees commencing performance with the results reported to the COR

NLT 30 calendar days after contract award.

https://jkodirect.jten.mil/

1.6.8.5 Army Training Certification Tracking System (ATCTS): All Contractor employees with access to a

Government information system shall be registered in the Army Training Certification Tracking System at commencement of services, and must successfully complete the DoD Information Assurance Awareness (IAA) training prior to access to the information system and then annually thereafter.

https://atc.us.army.mil/iastar/index.php.

1.6.8.6. OPSEC Standing Operating Procedure/Plan: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and

Contractors is available at the following website: http://cdsetrain.dtic.mil/opsec/index.htm

1.6.8.7 COMSEC. All communications with DoD organizations are subject to communications security

(COMSEC) review. The Contractor shall be aware that telephone communications, and Information Technology

(IT) networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the Contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The Contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The Contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (e.g. viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.8.8 Information Assurance (IA)/Information Technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD Cyber awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with

DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions. DoD Cyber Awareness Challenge Training is available at the following website:

https://ia.signal.army.mil/DoDIAA/

1.6.8.9 IA/IT Certification. Per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DOD 8570.01-M must be completed upon contract award.

1.6.8.10 Contract Requiring Performance or Delivery in a Foreign Country. DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the US. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national Contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the

Contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.8.11 National Agency Check. The Contractor's Security Manager shall initiate a National Agency Check with

Inquiries (NACI) or National Agency Check with Law Enforcement and Credit Check (NACLC), as appropriate, for all personnel required to perform on this contract and shall track each employee through the Joint Personnel

Adjudication System (JPAS) until the Government completes a background investigation. The Contractor shall not allow employees with unfavorable agency checks to perform under this contract. The Contractor shall initiate a NACI on SF-85 (or subsequent form), Questionnaire for Non-Sensitive Positions or NACLC on a SF-86, Questionnaire for National Security Positions, as applicable, for all contract employees before contract performance commences. Contract employees shall complete and submit all investigative documents electronically and complete a fingerprint check as directed by the Installation Security Office. The Installation

Security Office at each location will review and submit the requests for NACI investigation to the appropriate investigative agency. The Contractor’s Security Manager shall be responsible for completing and submitting requests for the NACLC to the appropriate investigative agency. Personnel will be granted access to unclassified

Government networked computer systems only after verification of a previously completed favorable investigation, or upon favorable review of the SF85/SF-86 as appropriate, and verification in JPAS that the investigation has been initiated. All security investigations shall be initiated prior to the assignment of personnel to the duties associated with the position.

1.6.8.12 Common Access Cards.

Prior to full contract performance, Contractor employees shall be registered in the Defense Enrollment Eligibility

Reporting System (DEERS) database and processed for issuance of Common Access Cards (CAC). The

Government's Trusted Agent (TA) will enroll the Contractor in the Trusted Associate Sponsorship System

(TASS), formerly known as the Contractor Verification System. The Contractor must complete the application for a CAC within 30 days of initial login. The TA will review the application and either approve or deny it. Further information can be found at http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/ the

Contractor’s data will be resident in the authorized source database and the Joint Personnel Adjudication System

(JPAS), prior to the employee(s) request that a CAC be issued. Once an employee’s employment status has been verified in TASS, the employee must go to the Installation Real Time Automated Personnel Identification System

(RAPIDS) site for issuance of a CAC and loading of the required digital certificates. Periodic re-verification of employment status will be jointly accomplished by the TA who is the ESO or ESS and the Contractor's staff.

Replacements will be provided with a CAC where possible to ensure immediate availability for work.

Contractor's employees shall wear a Contractor-issued name tag (above the waist and on their outer most garment) that includes the Contractor’s name and company name for identification purposes. Upon completion of the Contractor’s period of performance or termination of the contract, the Contractor’s Program Manager shall ensure CACs are turned in to the TA. Revoked or terminated Government credentials shall be returned to the TA as Government property. The contractor shall have a process in place to collect CAC cards and to provide them to the TA at each location. This process shall be identified in the Quality Control Plan. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries

(NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

Retrieving Government Identification Media. Within five calendar days BEFORE departure, the contractor shall retrieve all identification media (CAC, vehicle passes, building electronic access cards, etc.) from its employees who depart for any reason; and coordinate with the ACOR for return of the Government Identification Media.

1.6.8.13 All substitutes will be provided with a CAC to ensure immediate availability for work. Substitutes shall maintain a CAC card and system access. Upon completion of the Contractor’s period of performance or termination of the contract, the Contractor’s Program Manager shall ensure CACs are turned in to the TA.

Revoked or terminated Government credentials shall be returned to the TA as Government property. The

Contractor shall have a process in place to collect CACs and to provide them to the TA at each location. This process shall be identified in the Quality Control Plan. Personally Identifiable Information (PII) must be submitted via encrypted email.

http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/

1.6.8.14 No later than five calendar days after award of this contract, the Contractor shall begin the CAC requisition process for all personnel requiring a CAC. Be advised that CAC issuance is restricted and must be limited to Contractor personnel directly assigned to support this contract. The Trusted Agent will be the Education

Services Officer or the Education Services Specialist located at service delivery location.

1.6.8.15 Personnel files shall be maintained at each site/location of performance for employees at that site/location for the duration of the contract. Files shall contain records of training, experience, and credentials that shall be made available to the Government upon request. The Contractor shall maintain verification of training, teaching certificates, IT credentials, security clearances and experience to include credentials for all professional staff. All credentials shall be kept current and maintained for the duration of the individual’s performance under the contract. The incumbent Contractor shall turn over Personnel Files on incumbent

Contractor employees hired by a new Contractor to the new Contractor.

1.6.8.16 Retrieving Government Identification Media. Within five calendar days BEFORE departure, the

Contractor shall retrieve all identification media (CAC, vehicle passes, building electronic access cards, etc.) from its employees who depart for any reason; and coordinate with the SCOR for return of the Government

Identification Media.

1.6.8.17 Identification of Contractor Employees. Contractor's employees shall wear a Contractor-issued nametag

(above the waist and on their outermost garments) that includes the Contractor’s name and company name for identification purposes. In any situation where their Contractor status is not obvious to third parties, Contractor employees are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.8.18 Contractor Employee Appearance and Performance. It is essential that all Contractor personnel

(including subcontractors) meet the highest standards of professionalism and personal integrity. The Contractor shall ensure that Contractor employees do not perform work under the influence of alcohol, illegally prescribed drugs, or any other incapacitating agents. Contractor personnel shall conform to standards of conduct and a code of ethics consistent with those applicable to Government employees as provided in the Joint Ethics Regulations

5500.7.R.

1.6.8.19 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. Maintain work area/office, equipment and furnishings in a clean, neat, professional, and orderly manner; ensuring computers and peripherals are operational. Government equipment and materials shall be secured at all times. At the close of each work period, the Contractor shall secure Government facilities, equipment, and materials for which it is responsible. The Contractor shall include in their QCP a method/mechanism they will use to keep security of sensitive items.

1.6.8.19.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized personnel.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in their QCP.

Such procedures shall include turn-in to the Education Services Officer or Education Services Specialist of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Installation ESO or ESS.

1.6.8.19.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government performs the replacement of locks or re-keying or locks, the total cost of re-keying or the replacement of the lock shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.8.19.3 The Contractor shall prohibit the use of Government issued keys/key cards by any personnel other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of personnel other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8.19.4 Lock Combinations. The Contractor shall establish and implement methods of ensuring that any lock combinations are not revealed to unauthorized persons. These procedures shall be included in the Contractor’s

Quality Control Plan. The Contractor shall contact the ESO or ESS when Contractor personnel no longer have a need to know these combinations.

1.6.8.19.5 Destruction and disposal of test material shall be in accordance with the Defense Activity for Non-

Traditional Education Support (DANTES) directives and DANTES Examinations Program Handbook (DEPH), AR 611-5, and the Army Personnel Testing (APT) Handbook. At no time shall test material be shredded or placed in a trashcan, garbage can, or dumpster unless directed by the Government. Failure to dispose of materials properly may result in a suspension of services that will adversely affect the performance of the contract.

1.6.8.19.6 Public Release of Activities or Information: All security requirements apply to all subcontractors and suppliers associated with this contract. The Contractor shall comply with the following:

a. Not publicly disclose any information, photographs, or other documents concerning any aspect of the materials or services relating to this contract, without prior written approval of the Contracting Officer.

b. Not disclose or cause to be disseminated any information concerning the operations of the activity’s security or interrupt the continuity of its operations.

c. Not disclose any information to any person not entitled to receive it. Failure to safeguard any classified information that may come to the Contractor or any person under his control, may subject the Contractor, his agents or employees to criminal liability under 18 U.S.C., Sections 793 and 798.

d. Direct to the Contracting Officer and/or Installation Security Officer for resolution all inquiries, comments or complaints arising from any matter observed, experienced, or learned because of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.6.8.19.7 Utilizing Electronic Mail: When prime contractor or subcontractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name

(both first and last names), e-mail address, and the name of the individual’s employer.

1.6.9 Post-award Conference/Periodic Progress Meetings. The Government shall conduct a project kickoff meeting with the Contractor within five calendar days of the contract award. The Contractor shall provide a program orientation, milestone schedule, and shall discuss administrative matters. The meeting shall be held in

San Antonio, TX with the HQ IMCOM COR, and other Government personnel in attendance. The purpose of this meeting is to achieve a clear and mutual understanding of all contract requirements and to identify and resolve any potential problems. This meeting is not a substitute for the Contractor’s full understanding of work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. Additionally, the Contracting Officer, HQ IMCOM COR, and other

Government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the Contractor to review the contractor's performance IAW AF 70-13, 4-4B. (1). The Contractor shall provide the HQ IMCOM

COR with “meeting minutes,” no later than five (5) workdays upon completion of the meeting. These meetings shall be at no additional cost to the government. Contractor is responsible for meeting minutes for all sub-contractor meetings no later than five (5) workdays upon completion of the meeting.

1.6.10 Contracting Officer Representative (COR). CORs will be duly appointed by the Contracting Officer and be identified by separate letter. A letter of designation issued to each COR, a copy of which is sent to the Contractor, states their responsibilities and limitations, especially with regard to changes in cost or price, estimates or changes in delivery dates. The HQ IMCOM COR and installation-level Support CORs (SCORs) or Technical Points of

Contract (TPOCs) are not authorized to change any of the terms and conditions of the resulting contract.

1.6.11 Key Personnel. The Contractor shall submit a resume for the Program Manager and Alternate Program

Manager, Pacific Region Manager, and Security Manager with their proposal. Each resume shall include a summary of the person’s experience and education that equips the designee with the skills necessary to ensure the delivery of top-quality education support services to the Government. Each of the key positions shall demonstrate a minimum of five (5) years’ experience as stated below. Any changes in the key personnel throughout the performance of the contract shall be submitted to the HQ IMCOM COR, along with their resumes, for approval by the KO.

1.6.12 Program Manager and Alternate Program Manager (This position is SCA Exempt).

The Contractor shall provide a Program Manager who shall be responsible for the performance of work, contract compliance and quality control. The name of this person and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing and a copy of designation shall be provided to the

Contracting Officer within five days of contract award. The Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program

Manager and Alternate Program Manager shall have, at a minimum, a Master’s degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of

Education. Each shall have a minimum of five (5) years program management experience and extensive knowledge of education programs and services for the military. If any change in Program Manager occurs during the life of the contract, the Contractor shall submit to the HQ IMCOM COR the resume of the replacement person and a new designation letter within three (3) days of the change. The replacement Program Manager shall meet the minimum qualifications for this position. The Program Manager shall be directly accountable to the contractor’s top corporate management to mitigate conflicts of interest with the OSCs or first line supervisors.

The Program Manager shall designate in writing one employee to serve as an adjunct On-Site Coordinator (OSC) at each installation and provide a copy of the designation letter to the ESO, and a list of OSCs to the HQ IMCOM

COR. The On-Site Coordinator shall coordinate contract matters with the designated SCOR on an as-needed basis and will function as the on-site manager. However, the Program Manager shall not delegate his/her responsibility for the overall management of the contract at each installation. The On-Site Coordinator shall serve as primary point-of-contact for the installation-level Support COR or Technical Point of Contact (TPOC). The OSC schedules and coordinates delivery of installation support services, as well as serves as the Contractor’s on-site manager overseeing local training and personnel issues. The specific On-Site Coordinator duties and responsibilities shall be depicted in the On-Site Coordinator designation letter and duties/responsibilities to the government. The Program Manager’s responsibilities include, but are not limited to:

1) Primary point of contact with the Government;

2) Ensures that there are a sufficient number of trained and qualified employees and substitute personnel to meet the service requirements of this contract at all listed locations, to include remote locations, at all times,

3) Ensures that a management structure is in place that shall be responsible for effective and timely coordination and management of all work required under this contract; and,

4) Ensures that all deliverables and other terms of this contract are accomplished.

1.6.12.1 Pacific Region Manager (This position is SCA Exempt).

The Contractor shall designate one employee to serve as a Regional Manager for locations in Korea and Japan only. Due to Status of Forces Agreement (SOFA) requirements, it is essential the Contractor have a Pacific

Region Manager located in Korea who is experienced with SOFA timelines/processes. This shall ensure a smooth phase-in process, contract start-up, and contract execution in Pacific locations. The Contractor shall have this position operational within five (5) days of contract award. The specific Pacific Regional Manager duties and responsibilities shall be depicted in the Contractor's technical proposal. SOFA requirements and processes are located in Technical Exhibit 4. The Pacific Region Manager shall have a minimum of five (5) years general managerial experience as well as knowledge of host country requirements, SOFA timelines/processes, Non-combatant Evacuation Operations (NEO), and contingency operations. The Pacific Region Manager’s information will be provided to the HQ IMCOM COR within five (5) days of contract award.

1.6.12.2 Security Manager (This position is SCA Exempt).

The Contractor shall designate in writing one employee to serve as the Contractor’s Security Manager. Contractor shall have the position operational within 5 five days of contract award. The Security manager shall have a minimum of five (5) years general managerial experience as well as knowledge of CAC eligibility criteria, DEERS enrollment, background investigations, and the Real-Time Automated Personnel Identification System

(RAPIDS) Site. The Security Manager’s information will be provided to the HQ IMCOM COR within five (5) days of contract award.

1.6.13 Contractor Qualifications

1.6.13.1 All Contractor employees shall be able to read, write, speak, enunciate clearly and fully comprehend the

English language, possess a working knowledge of computer operations and be able to successfully use online education systems such as GoArmyEd. When hiring personnel, the Contractor shall keep in mind that stability and continuity of the workforce are essential to the success of this requirement.

1.6.13.2 The Contractor shall ensure all new Contractor personnel meet qualification requirements prior to performance of any services within the PWS. The Department of Labor titles and job descriptions noted are the standard used for previous contracts, but the Contractor can propose what and how to staff as long as they meet minimum qualifications for each position. For this requirement, personnel employed under the previous contract at the onset of this requirement are not considered a new employee. The contractor shall provide a process or procedure to deal with shortages and turnover of personnel without any degradation of services throughout the performance of the contract. The Contractor shall not conduct internal training sessions that are contractor specific during times of ordered services; however, Government-required training is authorized during times of ordered services with minimal impact on customer service delivery. The Contractor shall not separately bill the

Government for time spent on training and staff development. Government-required training shall consist of at least Information Assurance (IA) awareness training, anti-terrorism training, Personally Identifiable Information, Combating Trafficking in Persons, GoArmyEd familiarization training, and DANTES/APT testing based on

CLIN requirements. Training may be offered online/virtual, or in a classroom environment. Should additional mandatory Government training, or other government training be required, training shall be authorized during times of ordered services with minimal impact on customer service delivery. The Contractor shall provide the

Government with access to employee training records upon request.

1.6.13.3 Education/Experience/Investigation Requirements

1.6.13.3.1 Reception and Administrative Personnel (SCA Applies; Department of Labor (DoL) Title &

Description is: General Clerk II, 01112)

The minimum knowledge, skills, and abilities required to perform these services/tasks include: customer service skills; knowledge of U.S. post-secondary education programs; and demonstrated knowledge and proficiency in the use of office equipment, Microsoft Office computer programs and web-based applications as well as a minimum of one (1)…