Classroom_XXI_Soliciation_Revised.pdf

SEE ADDENDUM

(No Collect Calls)

W9124919R0014 04-Jun-2019

b. TELEPHONE NUMBER

706-791-1830

8. OFFER DUE DATE/LOCAL TIME

11:00 AM 15 Jul 2019

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912499. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MARTINA C. BOND

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0011230070-0001

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC - FORT GORDON

271 HERITAGE PARK LANE

BLDG. 35200

FT GORDON GA 30905

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W58MUU 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

W6ZR USA CYBER COE

W6ZR USA CYBER COE

506 CHAMBERLAIN AVE SIGNAL TOWERS

GFEBS BLDG 29808

FORT GORDON GA 30905-5030

TEL: 706-791-2689 FAX:

706-791-8651FAX:

TEL: 706-791-1800 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$27,500,000

NAICS:

541513

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

X

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF83

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W9124919R0014

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job

ECP SUPPORT CONTRACT

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform non-personal Classroom XXI support services in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011230070-0001

PSC CD: R426

NET AMT

0002 1 Job

CMR

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “No Cost”.

Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

FOB: Destination

1001 1 Job

ECP SUPPORT CONTRACT

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform non-personal Classroom XXI support services in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

1002 1 Job

OPTION CMR

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “No Cost”.

Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

2001 1 Job

OPTION ECP SUPPORT CONTRACT

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform non-personal Classroom XXI support services in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

2002 1 Job

OPTION CMR

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “No Cost”.

Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government

1001 Destination Government Destination Government 1002 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 30-SEP-2019 TO

29-SEP-2020

N/A W6ZR USA CYBER COE

W6ZR USA CYBER COE

506 CHAMBERLAIN AVE SIGNAL

TOWERS

GFEBS BLDG 29808

FORT GORDON GA 30905-5030

706-791-2689

W58MUU

0002 POP 30-SEP-2019 TO

29-SEP-2020

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 30-SEP-2020 TO

29-SEP-2021

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 30-SEP-2020 TO

29-SEP-2021

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 30-SEP-2021 TO

29-SEP-2022

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 30-SEP-2021 TO

29-SEP-2022

N/A (SAME AS PREVIOUS LOCATION)

PERFORMANCE WORK STATEMENT

Performance Work Statement

TRADOC Enterprise Classroom Program (ECP) Training Support Services

HEADQUARTERS

U.S. ARMY CYBER CENTER OF EXCELLENCE (CyberCoE)

FORT GORDON, GA 30905-5000

Part 1

General Information

1. General: This is a non-personnel services contract to provide TRADOC Enterprise Classroom Program (ECP) Training Support services. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to TRADOC Enterprise Classroom Program (ECP) Training Support Services as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: This Performance Work Statement (PWS) outlines the requirements for contracted TRADOC ECP training support services for the US Army Cyber Center of Excellence & Fort Gordon, in a variety of training environments. These environments include: Wide Area Network (WAN), Local Area Networks (LAN), desktop computers and peripherals operating in classroom, stand-alone, and network configurations, installation and maintenance of audiovisual equipment. In order to provide operational and user/customer support, technical support and classroom instruction are required. The primary purpose of this PWS is to provide System Administrator support services to maintain IT/AV equipment in approximately 550 classrooms throughout the Cyber COE. The IT/AV equipment to be maintained is provided/installed in classrooms via the TRADOC ECP. Local program operations support is provided to staff and faculty under the umbrella services of the Distributed Education Section, LIB, G3/5/7 (Bldg.29808, Room 803).

1.3 Objectives: The United States Army Cyber Center of Excellence and Fort Gordon requires Contractor support for TRADOC ECP Systems Administrator (SA) support with primary focus on a variety of automation and audiovisual environments to support information management and training objectives that include scheduling the use of and maintaining four (4) TRADOC ECP Level III general purpose classrooms and creating/maintaining a TRADOC ECP classroom automated database. The database will keep track of all the ECP equipment fielded in resident classrooms up to 550 classrooms in total. At this time 250+ classrooms have been outfitted with ECP equipment. All 550 classrooms are scheduled to receive equipment upgrades as well via the ECP over the next several years pending availability of funding.

1.4 Scope: The Contractor shall perform the following tasks: (1) Perform analytical, evaluation and maintenance duties in support of: LAN administration, local area network system components to include, desktop workstation configuration, PC, software, and peripherals being ultimately responsible for ensuring functionality of automated data processing, communications and audiovisual equipment as set forth in this PWS (2) Serve as a technician for trouble calls relating to the user, associated network systems; respond to trouble calls, evaluate and analyze PCs, network hardware and/or software; provide and implement solutions to reported and discerned problems, which may include processing warranty item equipment; perform network and limited database administration responsibilities to include remote and onsite monitoring of system workloads, system hardware component installation, configuration, and operation; provide/implement recommendation(s) on system changes and operational procedures needed to increase efficiency; develop and maintain a logical and physical network component resource inventory;

maintain record copies of system/equipment software and documentation; administer intra-network client accounts to include establishment and deletion of system and mail accounts; maintain IP scheme and the log of all locations and addresses, and administer network security to include system access control and antivirus protection (3) Accomplish system performance monitoring to include historical, real-time, and future trend analysis to capture threshold/capacity level alerts, CPU utilization rates, volume usage, wait times, and system status and availability

(4) Manage all training equipment assets ((i.e. deploying and updating courseware to include scheduling classes and maintaining usage data). Services include managing all classroom instruction equipment (IT/AV, VTT/VTC).

1.5 Period of Performance: The period of Performance shall be for one (1) base and four (4) 12 month option years.

1.6 General Information

1.6.1 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Federal Government Holidays: The Contractor is not expected to work on the Federal holidays listed below:

New Year’s Day 1st day of January Good Friday Friday before Easter Presidents Day 3rd Monday of February Memorial Day last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.3 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0730-1630 or 0800-1700, an 8 hour-workday Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The hours of 0730-1630 or 0800 to 1700 are the projected normal hours operating over a standard five day period, excluding Government holidays. However, these operating hours and days may vary based on the requirements of the agency. Contractor personnel work schedules may be “flexed” to meet the manpower requirements for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five day work week. Hours are subject to change and will be coordinated in advance, pending increased requirements for operations outside the normal workday, to include weekends/nights. The Contractor shall not be considered “on-call” after normal duty hours.

1.6.4 Place of Performance: The work to be performed under this contract will be performed at Government facilities within Fort Gordon, GA.

1.6.5 Type of Contract: The Government will award a Firm Fixed Price (FFP) contract.

1.6.6 Security Requirements: Contractor personnel (to include Subcontractors) performing work under this contract must have a SECRET security clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD Form 254, Department of Defense Contract Security Classification Specification.

The Contractor Facility Security Officer (FSO) will ensure there is a procedure for all terminated employees to out process the installation. The Contractor shall agree that any data furnished by the Government to the Contractor shall be used only for performance under this PWS, and all copies of such data shall be returned to the Government upon completion of this effort. Compliance with DD Form 254, Department of Defense Contract Security Classification Specification, is required.

1.6.6.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.6.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.6.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.6.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.6.4 Cyber security (formerly Information Assurance (IA)/Information Technology (IT)) Training: All Contractor employees and associated Subcontractors must complete the DoD Cyber Awareness Challenge Training (https://ia.signal.army.mil/DoDIAA) before issuance of network access and annually thereafter. Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR via the Army Training and Certification Tracking System (ATCTS). All Contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, DoDD 8140.01, and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M / DoD 8140 must be completed upon contract award.

1.6.6.5 Contractor employees, to include Subcontractors, requiring access to information systems to fulfill their duties must possess the required favorable security investigation. Contractor employees that require access to the Fort Gordon network shall have a minimum of a National Agency Check with Inquiries (NACI) investigation initiated and favorable review before issuance of network access. The IASO/IANO from the activity that the Contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Security & Intelligence Division for verification that the Contractor employee meets the requirements of AR 25-2 for accessing the Fort Gordon network. (Ref AR 25-2)

1.6.6.6 Anti-Terrorism (AT) Level I Training: All Contractor employees, including Subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty. (Monthly briefings will be offered by the Garrison Antiterrorism Officer.) Annual refresher Antiterrorism Level I Training shall be completed on-line at https://atlevel1.dtic.mil/at/ or they may attend the monthly training offered by the Garrison ATO. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR and unit/activity security manager. (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism). Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement. (Ref AR 525-13)

1.6.6.7 iWATCH: All Contractor employees, including Subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR.

1.6.6.8 Operation Security (OPSEC) Training: All Contractor employees, including Subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer. Annual refresher training shall be completed on-line at http://cdsetrain.dtic.mil/opsec/index/htm. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR and unit/activity security manager. (Ref AR 530-1, Operations Security). The Contractor shall adhere to local OPSEC policies and procedures of the Government requiring activity. When in a TDY status in support of this work effort, the Contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.6.9 Threat Awareness and Reporting Program (TARP) Training: All Contractor employees, including Subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902nd MI Group. The COR will ensure Contractors are notified of available training. Completion of training shall be reported to the COR and the unit/activity security manager. (Ref AR 381-12).

1.6.7.1.10. Any training provided by the Government to Contractor personnel, with the exception of mandatory security training listed in above in sections 1.6.6.6 through 1.6.6.9 of this PWS is subject to reimbursement from the Contractor for the full burdened cost of training.

1.6.6.11 Installation Access: All Contractor employees, including Subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All Contractors and Subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Gordon military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective Contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to Contractor personnel while within Fort Gordon's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.6.12 Identification of Contractor Employees: In accordance with FAR 37.114 Contractor employees shall identify themselves as a Contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering Government telephones, or when making phone calls.

1.6.6.13 ID Badges: The Contractor shall provide each Contractor employee an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee's Name, Contract Company Name and Employee's Photograph. Contract employees shall wear proper identification at Government workplaces at all times.

1.6.6.14 Display of ID Badges: Contractor employees shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences. Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.6.15 Answering Telephones: Contractor employees shall identify themselves as a contract employee when answering and making calls on Government telephones.

1.6.6.16 Utilizing Electronic Mail:

1.6.6.16.1 When Contractor employees send e-mail messages to Government personnel while performing on this contract, the Contractor employee's e-mail address shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company).

1.6.6.16.2 When Contractor employees require access to a Government computer, the Contractor employee shall be required to obtain a Common Access Card. To do so, the Contractor employee shall request a CAC Card through the

COR.

NOTE: The Government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement or termination of the contract employee. (CAC card must be turned in to the COR on Contractor employee's last day of employment.) Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

1.6.6.16.3 All Contractor employees shall conduct official communication using Government-owned or provided e-mail, networks, websites, systems, and devices. The use of commercial ISP e-mail accounts or personal e-mail accounts to conduct official communication is prohibited. Remote access / telework technology may be leveraged to ensure compliance with these requirements.

1.6.6.16.4 Contractor employees are prohibited from using Army-assigned, AKO, and other official e-mail addresses for unofficial business affiliations. Personnel shall not provide official e-mail addresses to businesses, affiliated organizations, or online retailers; unless those entities are known by personnel to be legitimately engaging in official business.

1.6.6.17 Eligibility Verification for Employment: E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.6.6.18 Contractor Verification System (CVS)/Trusted Agent Sponsorship System:

Contractor User Guide see http://www.uscg.mil/hq/cg-85/CVS/Training/Contractor%20User%20Guide.htm

Additional Program Information see http://www.uscg.mil/hq/cg-85/CVS/CVS.htm

a) Contractor must obtain a Common Access Card (CAC) for those employees whose functions require access to systems or facilities controlled by the Common Access Card.

b) Contractor Representative will notify Government CVS Trusted Agent (TA) of new employee CAC requirements. Company representative must provide all personnel data required to process CVS application with the TA, including security investigation requirements.

c) Contractor employee will obtain CAC at DEERS/RAPIDS terminal when the application is approved.

d) Contractor employee will inform Corporate Facility Security Officer

e) (FSO)/Security Manager of approval/denial of CAC application, and will return CAC to Corporate FSO upon departure or dismissal. Contractor is responsible for implementation and follow-up.

f) Failure, inability, or delay in obtaining the CAC does not relieve the Contractor from performing under the terms of the contract.

1.6.7 Staffing and Personnel Qualifications:

The Contractor is responsible for the overall management and oversight of this contract. It is the Contractor’s responsibility to staff and deploy qualified Contractor personnel to meet all of the PWS requirements. The Government’s historical staffing data is provided under Technical Exhibit 2. The Government anticipates the requirements within this PWS will require the following labor categories: Program Manager and System Administrator. However, it is the Contractor’s responsibility to propose and deploy the correct labor types, mix, number and hours required to satisfactorily and professionally meet all PWS requirements.

1.6.7.1 TRADOC ECP Systems Administration:

Possess, at a minimum, an Associate’s Degree in Information Technology, Computer Sciences Technology or equivalent technological sciences field.

Possess the following certifications which are needed to run TRADOC ECP Equipment:

a) Network+

b) A+

c) Microsoft Office User Specialist (MOUS) Certifications (involving Access, Excel, and Word).

d) Windows O/S, Mac O/S, Unix O/S, CCNA(Cisco) e)

f) HTML

g) DOS

h) Audiovisual (AV) certificates: Audiovisual and Integrated Experience Association (AVIXA),Certified Audiovisual Technology Specialist (CTS minimum certification level accepted) or Certified Audiovisual Technology Specialist Installation.

Be proficient in the operation and management of the following equipment: IT/AV System components including, common desktop workstation configurations, personal computers (PC), Army-approved software (AGM), and related peripherals.

Have experience with the following software and protocol list:

a) Experienced with the following operating systems: DOS 6.22, Windows 3.11 for Work Groups, Windows or higher

b) 10/XP, Windows 2000 Professional, Windows XP Professional or higher

c) Experienced with the following Protocols: NetBEUI, IPX/SPX, TCP/IP, DNS configuration, Dialup, wireless

d) Adapter, Client for Microsoft Networks, and Client for NetWare Networks

Be able to lift parcels of up to 30 pounds, and stand for extended periods of time.

Have a valid state driver’s license.

1.6.7.2 Program Management:

Possess, at a minimum, an Associate’s Degree in Business Management or Human Resources Management or equivalent subject areas.

Possess the skill sets to supervise Contractor employees.

Be capable of coordinating work schedules/assignments of Contractor employees.

Be able to communicate orally and written with COR.

1.6.7.3 Replace, within five (5) business days, any contract personnel found to be unqualified or otherwise determined unsuitable by the Government. This five day timeframe also includes any Contractors who submit their resignation under the current contract. The Government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, etc.) to determine if the Contractor is qualified/suitable to perform the requirements stated in section Paragraph 1.6.7.1 above.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the Government: Program Manager and System Administrator. The Contractor shall provide a program manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 and 1700, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed above in 1.6.7.1 and 1.6.7.2.

1.6.11 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.6.12 Contractor Travel: There is no required travel for this contract

1.6.13 Other Direct Costs: There are no ODC requirements for this contract.

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15 Organizational Conflict of Interest: Contractor and Subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 PHASE IN /PHASE OUT PERIOD: Not required for this contract effort.

PART 2

DEFINITIONS & ACRONYMS

2.0 DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

215. CRXXI. The original TRADOC classroom modernization program. Serves as the model for digital classroom capabilities. Provides on-demand worldwide 24/7 reach for training access anytime/anywhere. Provides state-of-the-art technology that enables Soldiers to access digitized courses and Programs of Instruction (POIs).

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP). Property in the position of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.9. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.11. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.12. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.13. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.14. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.15. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Subcontractor.

2.1.16.TRADOC ENTERPRISE CLASSROOM PROGRAM (ECP). Enterprise Level TRADOC/CAC-T/ATSC-sponsored program. Program elements managed by both TRADOC Capability Manager Distributed Learning (TCM DL) and TRADOC Capability Manager Army Training Information Systems (TCM ATIS).

2.1.17. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.18. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Government-Furnished Resources: All Government-furnished property will be provided in accordance with FAR 52.245-1, and FAR 52.245-9, and may include: office/work space, office supplies, telephone service, computer access, and storage space. Government property shall be used ONLY in performance of this contract and its deliverables. The Contractor shall account for all property provided by the Government, and shall be responsible for the security and condition of said property. Serialized items shall be annotated at the time of issue, with a signature of acknowledgement by the individual Contractors. All GFP is the property of the US Government and shall not be transferred to any individual, or agency, public or private without the express written approval of the Contracting Officer.

3.2 Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment located within Ft Gordon, GA.

3.3 Utilities: The Government will provide electricity, water, phone service, and network services (NIPRNET, SIPRNET, DSN), to building. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide Contractor personnel computer equipment, other data collection equipment/software, telephones, and monitors. The Contractor shall have access to printers, plotters, copy machines, scanners and fax machines. The Contractor shall be responsible for any loss or destruction of or damage to items of Government property that are removed from the installation premises by the Contractor – with or without Government approval.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The Contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 is provided as an attachment.

4.3 Training/Certification: The Contractor shall provide on day one proof of required training and/or certifications described in Part 1.

4.4 Contract Management: The Contractor shall provide all management, administration, security, quality control, and all else required to ensure successful completion of all deliverables.

4.5 Personnel: The Contractor shall furnish adequate supervision, including a PM and the labor necessary to perform all services in an orderly, timely, and efficient manner. The PM shall have the authority to act on behalf of the Contractor. The Contractor shall utilize qualified and experienced employees capable of achieving the goals established in the contract. All personnel will maintain current qualifications and clearances and obtain any and all training required to meet mission requirements. Contractor personnel are employees of the Contractor and under its administrative control and supervision. The Contractor through its personnel shall perform tasks herein.

4.6 Contractor shall select, supervise, and exercise control and direction over his employees under this contract. The Government will not exercise any supervision or control over the Contractor employees in its performance of contractual services under this contract. The Contractor shall ensure that no prohibited personal services are performed under this contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Program Management The Contractor shall provide complete program management and administrative tasks to ensure the requirements of the contract are met and to ensure the Contractor adequately controls and supervises all personnel who perform services under this contract. The Program Manager (PM) is the key point of contact for this effort. The PM shall supervise, coordinate work schedules, resolve minor concerns/issues and complete the administrative tasks associated with this PWS. The PM shall be familiar with all duties and qualifications stated in the PWS under all sections.

The Program Manager shall also be responsible for the following:

a) Provide analysis of project requirements and accurate cost estimates

b) Provide project coordination and process improvements thru the QCP

c) Provide and gather required information to assist with coordination support efforts

d) Supervise Contractor employees

e) Communicate orally and written with COR

5.2 TRADOC ECP Systems Administrators (SA) Work Order Processing.

Accept work order calls in support of G3/5/7 TRADOC ECP general purpose classrooms( 4 classrooms) and all TRADOC ECP classrooms. Work order calls shall only be made during the primary maintenance period during hours of operation as stated Part 1.

Contact the Contractor and notify the COR when a malfunction or degraded performance of a piece of equipment is detected.

Respond to calls transmitted to a mobile device e.g., pager, phone, etc. (Contractor provided).

Obtain all necessary system passwords to enable all TRADOC ECP computers access to the Fort Gordon LAN (passwords will be provided by the Government).

Provide his/her transportation as needed for work order response.

5.3. TRADOC ECP System Administration Services:

Daily on-site operational and sustainment support for installed classroom audio visual equipment (hardware, software and ancillary and associated items of equipment to include networking and video teletraining (VTT)) for TRADOC ECP classrooms at local Army schools at the Cyber Center of Excellence to include satellite campus locations from other TRADOC organizations.

Capture daily and weekly sustainment reporting requirements through the on-line TRADOC ECP

Repository. CSPs provide status reporting of daily activities, recurring or significant issues, classroom Preventative Maintenance Checks and Services and issues resolved relative to specified contractual tasks.

Provide…