Amendment_0001_Classroom_XXI.pdf

MICC - FORT GORDON

MARTINA BOND

MISSION DIVISION

MARTINA.C.BOND.CIV@MAIL.MIL

FORT GORDON GA 30905-5719

0011230070-0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is a follow s:

1. Repost solicitation W91249-19-R-0014 under Amendment 0001.

2. Amendment 0001 hereby supercedes any previous documents.

3. Extends the solicitation closing date.

4. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 48

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 14-Jun-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W9124919R0014

X 9B. DATED (SEE ITEM 11)

04-Jun-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

15-Jun-2019

CODE

MICC - FORT GORDON

271 HERITAGE PARK LANE

BLDG. 35200

FT GORDON GA 30905

W91249 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W91249

FACILITY CODECODE

EMAIL:TEL:

W9124919R0014

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time 15-Jul-2019 11:00 AM has been added.

The following have been modified:

ADDENDUM TO 52.212-1

A. Proposal Submittal and Inquiries.

1. Proposals shall be submitted prior to the closing date and time identified on SF 1449, to the following address:

Mission and Installation Contracting Command – Fort Gordon Attn: Martina Bond

271 Heritage Park Lane, Bldg. 35200 Fort Gordon, GA 30905 or by email to martina.c.bond.civ@mail.mil

2. Electronic submission via facsimile will not be accepted. Offers shall be submitted via electronic email or shall be hand carried or mailed through a commercial /Government carrier.

3. The point of contact responsible for supplying additional information and answering all inquiries is the Contracting Officer via the Contract Specialist. All questions regarding this solicitation shall be submitted in writing via email no later than 21 June 2019, 11:00 a.m. EST. to the Contract Specialist and Contracting Officer, Martina Bond at martina.c.bond.civ@mail.mil and Trina Wadley at trina.k.wadley.civ@mail .mil. No questions will be accepted after such date.

4. Site Visit. N/A

B. GENERAL INSTRUCTIONS.

1. The selection of a source for award purposes will be conducted utilizing source selection (negotiated) procedures as delineated in FAR Part 13.5 Simplified Procedures for Certain Commercial Items. Offers will be evaluated using the criteria under Addendum 52.212-2, “Evaluation Factors for Award.” Noncompliance with the Request for Proposal (RFP) requirements may hamper the Government's ability to properly evaluate the proposal and may result in elimination of the proposal from further consideration for contract award.

2. The Offer. The submission of the documentation specified below will constitute the offeror's acceptance of the terms and conditions of the RFP, concurrence with the Performance Work Statement, and contract type.

3. It is the Government’s intention to award without discussions. Offerors are encouraged to present their best technical proposal and prices in their initial proposal submission. However, in accordance with (IAW) FAR Part 15.306, should discussions become necessary, the Government reserves the right to hold them. If this occurs, a competitive range will be determined and offerors notified. The competitive range may be limited for purposes of efficiency IAW FAR Part 15.306 (c)(2).

4. Instructions outlined in paragraph C below, prescribes the format for the proposal and describes the approach for the development and presentation of proposal data. These instructions are designed to ensure the submission of necessary information to provide for the understanding and comprehensive evaluation of proposals.

5. If an offeror believes that the requirements in these instructions contain an error, an ambiguity, omission, or are otherwise deemed unsound, the offeror shall immediately notify the Contracting Officer (KO) in writing with supporting rationale. The offeror is reminded that the Government reserves the right to award this effort based on the initial proposal, as received, without discussion.

6. In accordance with FAR Subpart 4.8 (Government Contract Files), the Government will retain one copy of all unsuccessful proposals. Unless the offeror requests otherwise, the Government will destroy extra copies of such unsuccessful proposals.

7. All referenced documents for this solicitation are available on the Federal Business Opportunities (FedBizOpps) website at https://www.fbo.gov/. Potential offerors are encouraged to subscribe for real-time e-mail notifications when information has been posted to the website for this solicitation.

8. Debriefings. The KO will promptly notify offerors of any decision to exclude them from the competitive range, whereupon they may request and receive a debriefing in accordance with FAR 15.505. The KO will notify offerors who were in the competitive range but were not selected for award in accordance with FAR 15.503(b). Upon such notification, unsuccessful offerors may request and receive a debriefing in accordance with the requirements of FAR 15.506.

C. Proposal Preparation Instructions

1. Offerer’s proposal shall consist of 3 volumes: (1) Technical, (2) Past Performance, and (3) Price.

2. Proposal Format

(a) Offerors shall submit one copy via email or through commercial mail system.

(b) If submitting through the commercial mail system the proposals shall be organized into 3 volumes. Each volume of the proposal should be separately bound in a spiral-bound binder. A cover sheet should be bound in each book, clearly marked as to volume number, title, copy number, solicitation identification and the offeror's name. The same identifying data should be placed on the spine of each binder. All text shall be single spaced and printed black on white paper (Black and white requirement does not apply to graphics, photos, etc., Company stationary and logos are acceptable). Printing shall be easily readable (12-pitch type or 10 point proportional spacing.) Cross-references should be utilized to preclude unnecessary duplication of data between sections. For submitting electronic copies via email the file name shall be “Company Name – Initial” for the first submission. The file name of later submissions (if necessary), shall be “Company Name – Revision X’ with X indicating the number of the revision. Page limitations are as follows:

Table 2

Volume Title NO. HARD COPIES (Applies to Hand Carry and Mail Offer)

NO. OF

Email Copies

Page Limits

I Technical 1 Original 2 Copies 1 (20) II Past Performance 1 Original 2 Copies 1 3 pages per reference III Price 1 Original 2 Copies 1 N/A

(c) Proposal Limitation. The proposal shall not exceed the limits stated above. If the page limits are exceeded, the pages in excess of the limit shall be removed and returned, unread, to the offeror. The Government will not accept any changes to the contractor’s proposal after the closing date of the solicitation (See FAR 15.208 for further information regarding late proposals). If discussions become necessary, page limitations may be placed on responses to Evaluation Notices (ENs). The specified page limits for EN responses will be identified in the letters forwarding the ENs to the offerors.

(d) Page Limit Includes: All appendices, charts, graphs, diagrams, tables, photographs, drawings, etc.

(e) Page Limit does not include covers for volumes, tables of contents, glossary of abbreviations and acronyms, indices, title pages, cross reference indices, and section dividers/tables if they are inserted solely to provide ease to the reader in locating parts/sections of the proposal. Pages will be counted if they contain any other information, i.e., diagrams, extraneous data, etc. Pages marked “This page intentionally left blank” will not be counted.

(f) What Counts As A Page? A page shall be an 8 ½ X 11” sheet of paper. When both sides of a sheet display printed material, it shall be counted as two pages. Letter size and spacing requirements for illustrations and tables can be at the discretion of the offeror but must be easily readable. Fold-outs will be counted as the appropriate number of pages based on an 8 ½” X 11” sheet of paper. Margins shall be at least 1 inch on the top and bottom and 3/4 inch on the side. The Contractor shall number each page in order to eliminate any confusion. In the event contractor creates an ambiguity in their numbering of pages, the Government may exercise its own discretion in counting pages. In the event contractor creates an ambiguity in their numbering of pages, the Government may exercise its own discretion in counting pages.

(g) Indexing. Each volume shall contain a more detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections.

(h) Glossary of Abbreviations and Acronyms. Each volume shall contain a glossary of all abbreviations and acronyms used, with a definition for each.

3. Proposal Content

(b) Volume I – Technical Volume

(1) The Technical Volume shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims in the Offeror’s proposal. Legibility, clarity and coherence are very important. Your responses will be evaluated against the Technical factors defined in Addendum 52.212-2, Evaluation Factors for Award. The proposal should not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the offeror intends to meet these requirements.

Statements that the offeror understands, can, or will comply with the PWS (including referenced publications, technical data, etc.); statements paraphrasing the PWS or parts thereof (including applicable publications, technical data, etc.); and phrases such as “standard procedures will be employed” or “well known techniques will be used,” etc., will be considered unacceptable. Offerors shall assume that the Government has no prior knowledge of their facilities and experience, and will base its evaluation on the information presented in the offeror's proposal.

Elaborate brochures or documentation, binding, detailed art work, or other embellishments are unnecessary and are not desired.

(2) The Technical Volume shall, at a minimum, be prepared in a form consistent with the Performance Work Statement (PWS) and the evaluation criteria for award set forth in Addendum 52.212-2 of this solicitation. The section shall be prepared in an orderly format and in sufficient detail to enable the Government to make a thorough evaluation of the contractor’s technical competence and ability to comply with the contract task requirements specified in the PWS. The offeror shall address as specifically as possible the actual methodology you would use for accomplishing the PWS tasks. The volume shall be organized according to the following general outline:

-Table of Contents - List of Table and Drawings Factor 1: Technical Capability Subfactor 1A : Technical Ability SUBFACTOR 1A: Technical Ability The Offeror’s overall technical approach shall demonstrate its knowledge and understanding of the magnitude and complexity of this requirement and its capability to perform all tasks in the Performance Work Statement.

Review, process and respond to submitted Work Orders.

Provide rapid response to user’s system malfunction.

Provide system maintenance on classroom audio visual equipment to include troubleshooting, routine, daily, weekly and preventive maintenance.

Provide System and Network Administration on classroom audio visual equipment.

Maintain and provide scheduling of all TRADOC CLASSROOM XXI.

Provide operational training to users.

Maintain Classroom XXI.

Maintain accountability of classroom equipment.

Possess the following certifications which are needed to run TRADOC ECP

Equipment:

o Network+ o A+ o Microsoft Office User Specialist (MOUS) Certifications (Involving

Access, Excel, and word).

o Windows O/S, Mac O/S, Unix O/S, CCNA (CISCO) o COBOL(AS400) o HTML o DOS o VISUAL BASIC o Audiovisual (AV) certificates: InfoComm International Certified Audiovisual Technology Specialist (CTS minimum certification level accepted) or InfoComm International Certified Audiovisual Technology Specialist Installation (CTS-I, Preferred certification level)

. The Offeror shall provide resumes for key personnel. Resumes are not included in the page count. Résumés must conform to the following format:

(1) Name

(2) Education (Degree/discipline/year attained, educational institution)

(3) Certifications (certification member ID; expiration date)

(4) Security Clearance (List clearance(s) currently held)

(5) Proposed Labor Category

(6) Experience

(7) Present Position

a. Company and title of position

b. Dates of employment (month/year to month/year or to “present”)

c. Brief description of duties and responsibilities, including supervisory experience

d. Number and type of personnel supervised

(c) Volume II - Past Performance. Offeror shall identify and submit recent and relevant performance/experience information from at least three (3) but no more than five (5) Federal, State, Local Government and commercial task orders or contracts that the Offeror has performed. Recent is defined as within the past three (3) calendar years from the closing date of this RFP. Relevant is defined as work performed that is similar to that anticipated by the PWS. The Past Performance evaluation will be accomplished by reviewing aspects of an Offeror's recent and relevant Past Performance, focusing on and targeting performance which is relevant to the effort as it directly relates to the work being procured under this solicitation and as defined in Addendum 52.212-2.

Past Performance information described herein is required on the offeror and all subcontractors, teaming partners, and/or joint venture partners proposed to perform 50% of the proposed effort based on the total proposed price.

1. The offeror shall include documentation regarding their relevant past performance as it directly relates to the work being procured under this solicitation. The offeror SHALL NOT go back any farther than 3 years for services for the submitted data. The past performance data shall document a successful history of past contract performance.

2. In conducting the Past Performance evaluation, the Government reserves the right to use both the information provided in the offeror’s Past Performance Volume and information obtained from other sources, such as the Past Performance Information Retrieval System (PPIRS) or similar systems, Defense Contract Management Agency (DCMA) and commercial sources. Offerors are reminded that both independent data and data provided by offerors in their proposals may be used by the Government to evaluate offeror past performance. However, the burden of providing thorough, complete, and current past performance information as requested in this paragraph remains with the offerors. Proposals that do not contain the information requested by this paragraph risk rejection or a less than acceptable performance rating by the Government. All past performance comments received will be taken into account and could affect the overall rating. The overall past performance evaluation is a subjective decision based on the whole of all data received. In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance (see FAR 15.305 (a)(2)(iv)). Therefore, the offeror shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable.”

3. Submission Requirements. The offeror shall submit a Past Performance Volume on Attachment One Specific Relevant Contracts Sheet, which contains the following: The offeror shall provide documentation outlining the offeror’s past performance with contracts, as a prime or major subcontractor, which is the same or similar in nature, size, and complexity to the services being procured under this Solicitation. The submittal shall include rationale supporting your assertion of relevance and how it was determined that the work performed previously was the same or similar in nature, size, and complexity to the work specified by this solicitation. Offerors are required to explain what aspects of the contracts are deemed relevant to the proposed effort, and to what aspects of the proposed effort they relate.

(d) Volume III- Price – The offeror shall complete SF1449 – Continuation Sheets -- Supplies or Services and Prices/Costs section of the solicitation.

The Government reserves the right to require the submission of Other Than Certified Cost or Pricing Data as is deemed necessary to arrive at a fair and reasonable price.

ADDENDUM TO 52.212-2

ADDENDUM TO 52.212-2

EVALUATION FACTORS FOR AWARD

a. Basis for Contract Award

(1) This is a best value source selection conducted in accordance with Federal Acquisition Regulation (FAR) 13.5, Simplified Procedures for Commerical Items, as supplemented by the Defense Federal Acquisition Regulation Supplement (DFARS), and the Army Federal Acquisition Regulation Supplement (AFARS). Award will be made to a single offeror who is deemed responsible in accordance with the Federal Acquisition Regulation (FAR), whose proposal conforms to the solicitation requirements, and whose proposal, judged by an overall assessment of the evaluation criteria and other considerations specified in this solicitation, represents the Lowest Priced Technically Acceptable offer.

(2) Trade-offs between cost/price and non-cost/price factors are not permitted. Unreasonably high, unbalanced, inaccurate or incomplete price proposals, may be the grounds for eliminating a proposal from competition.

The Government will evaluate proposed prices for reasonableness using price analysis techniques. Proposed prices evaluated as unreasonable may be grounds for eliminating a proposal from competition.

b. Award for All of the Work. The Government intends to award a single contract as a result of this solicitation.

Offers received for less than the stated number of items listed in the Solicitation Schedule will be considered ineligible for award. As set forth in FAR 52.215-1 (f)(4), the Government intends to evaluate proposals and award a contract without discussions with offerors (except clarifications as described in FAR 15.306(a), Clarifications and award without discussions). Therefore, the offeror’s initial proposal should contain the offeror’s best terms from a cost or price and technical standpoint. The Government reserves the right to conduct discussions if the Contracting

Officer later determines them to be necessary. In the event that discussions are held, a competitive range determination will be made. If the Contracting Officer determines that the number of proposals that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the Contracting Officer may limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals.

c. Evaluation Criteria

(1) The proposals will be evaluated under the following three evaluation factors:

Factor 1: Technical Capability

Review, process and respond to submitted Work Orders.

Provide rapid response to user’s system malfunction.

Provide system maintenance on classroom audio visual equipment to include troubleshooting, routine, daily, weekly and preventive maintenance.

Provide System and Network Administration on classroom audio visual equipment.

Maintain and provide scheduling of all TRADOC CLASSROOM XXI.

Provide operational training to users.

Maintain Classroom XXI.

Maintain accountability of classroom equipment.

Possess, at a minimum, an Associate’s Degree in Information Technology, Computer Sciences

Technology or equivalent technological sciences field.

Possess Certifications to run TRADOC ECP Equipment:

o Network+ o A+ o Microsoft Office User Specialist (MOUS) Certifications (Involving Access, Excel,and word).

o Windows O/S, Mac O/S, Unix O/S, CCNA (CISCO) o COBOL(AS400) o HTML o DOS o VISUAL BASIC o Audiovisual (AV) certificates: InfoComm International Certified Audiovisual

Technology Specialist (CTS minimum certification level accepted) or InfoComm International Certified Audiovisual Technology Specialist Installation (CTS-I, Preferred certification level)

Factor 2: Past Performance Factor 3: Price

(2) Factor 1 - Technical Capability. The Technical Factor evaluation provides an assessment of the offeror’s capablity to satisfy the Government’s minimum requirements.

Subfactor 1A: Technical Ability The proposal clearly demonstrates that the Offeror has a very good understanding of the entire requirement; has a very good methodology to perform all tasks successfully and on time, and has a very efficient, effective and sound approach to plan, organize, control and perform the major performance objectives. The proposal’s overall technical approach has little potential to disrupt or degrade performance or to increase costs.

The Technical Capabilities sub-factors will be assigned an adjectival rating of Acceptable or Unacceptable. The subfactor ratings will be used to determine an overall rating for the factor. If any sub-factor receives an Unacceptable rating, the overall Technical Capabilities factor will be rated Unacceptable.

Table A-1. Technical Acceptable / Unacceptable Ratings Rating Description Acceptable Proposal clearly meets the minimum requirements of the solicitation.

Unacceptable Proposal does not clearly meet the minimum requirements of the solicitation.

(3) Factor 2 – The Past Performance. The Past Performance evaluation will assess the offeror’s probability of meeting the solicitation’s requirements as indicated by that offeror’s record of past performance. Past Performance is assessed at the factor level after evaluation aspects of the offeror’s recent past performance and focusing on performance that is relevant to the services being procured under this solicitation. Offerors are cautioned that in conducting the performance the performance risk assessment, the Government may use data provided in the offeror’s proposal and data obtained from other sources, such as the Past Performance Information Retrieval System (PPIRS) or similar systems and State Department Watch Lists. Past performance areas of evaluation include:

- Quality of Service

- Schedule

- Cost Control

- Customer Satisfaction

(a) Each offeror will receive a past performance evaluation rating based only on the Offeror's recent past performance that is relevant to the Contract requirements.

(b) Recency Assessment. An assessment of the past performance information will be made to determine if it is recent. To be recent, the effort must be ongoing or must have been performed during the past three years from the date of issuance of this solicitation. Past performance information that fails this condition will not be evaluated.

(c) Relevancy Assessment. To be relevant, the effort must be similar in nature of work, size, and complexity. The Government will conduct an in-depth evaluation of all recent performance information obtained to determine if it is the same or similar in nature of work, size, and complexity to the services/products being procured under this solicitation.

A relevancy determination of the offeror’s (including joint venture partner(s) and major and critical subcontractor(s)) past performance will be made. In determining relevancy for individual contracts, consideration will be given to the effort, or portion of the effort, being proposed by the offeror, teaming partner, or subcontractor whose contract is being reviewed and evaluated. In establishing what is relevant for the acquisition, consideration should be given to what aspects of an offeror’s contract history would give the most confidence that the offeror will satisfy the current procurement. The past performance information provided in the proposal and obtained from other sources will be used to establish the relevancy of past performance.

(d) The Past Performance Evaluation Team will review this past performance information and determine the quality and usefulness as it applies to performance confidence assessment.

(e) Assigning Ratings. The Past Performance Factor will be assigned one of the ratings defined below.

Table 4. Past Performance Evaluation Ratings Ratings Description Acceptable Based on the offeror’s performance record, the

Government has a reasonable expectation that the offeror will successfully perform the required effort, or the offeror’s performance record is unknown.

Unacceptable Based on the offeror’s performance record, the Government has no reasonable expectation that the offeror will be able to successfully perform the required effort.

(f) Offerors without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance. Therefore, the offeror shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable.”

(4) Factor 4 – Price. Price will not be scored or rated. Evaluation of price will be performed using one or more of the price analysis techniques in FAR 15.404-1(b). Through these techniques the Government will determine whether prices are reasonable, complete and balanced.

Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). As part of price evaluation, the government will evaluate its option to extend services (see FAR Clause 52.217-8) by adding one-half of the offeror's final option period price to the offeror's total price. Thus, the offeror's total price for the purpose of evaluation will include the base period, 1st option and 1/2 of the 1st option. Offerors are not required to enter a price for the six-month period.

Unbalanced Pricing may be evaluated in accordance with FAR 15.404-1(g), as applicable, to assess potential performance risk which could result in unreasonably high prices definitions.

Reasonableness. A price is reasonable if, in its nature and amount, it does not exceed that which would be incurred by a prudent person in the conduct of competitive business.

Completeness/Accuracy. The offeror’s proposal is in compliance with the Price Volume instructions in the solicitation.

PERFORMANCE WORK STATEMENT

Performance Work Statement

TRADOC Enterprise Classroom Program (ECP) Training Support Services

HEADQUARTERS

U.S. ARMY CYBER CENTER OF EXCELLENCE (CyberCoE)

FORT GORDON, GA 30905-5000

Part 1

General Information

1. General: This is a non-personnel services contract to provide TRADOC Enterprise Classroom Program (ECP) Training Support services. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to TRADOC Enterprise Classroom Program (ECP) Training Support Services as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: This Performance Work Statement (PWS) outlines the requirements for contracted TRADOC ECP training support services for the US Army Cyber Center of Excellence & Fort Gordon, in a variety of training environments. These environments include: Wide Area Network (WAN), Local Area Networks (LAN), desktop computers and peripherals operating in classroom, stand-alone, and network configurations, installation and maintenance of audiovisual equipment. In order to provide operational and user/customer support, technical support and classroom instruction are required. The primary purpose of this PWS is to provide System Administrator support services to maintain IT/AV equipment in approximately 550 classrooms throughout the Cyber COE. The IT/AV equipment to be maintained is provided/installed in classrooms via the TRADOC ECP. Local program operations support is provided to staff and faculty under the umbrella services of the Distributed Education Section, LIB, G3/5/7 (Bldg.29808, Room 803).

1.3 Objectives: The United States Army Cyber Center of Excellence and Fort Gordon requires Contractor support for TRADOC ECP Systems Administrator (SA) support with primary focus on a variety of automation and audiovisual environments to support information management and training objectives that include scheduling the use of and maintaining four (4) TRADOC ECP Level III general purpose classrooms and creating/maintaining a TRADOC ECP classroom automated database. The database will keep track of all the ECP equipment fielded in resident classrooms up to 550 classrooms in total. At this time 250+ classrooms have been outfitted with ECP equipment. All 550 classrooms are scheduled to receive equipment upgrades as well via the ECP over the next several years pending availability of funding.

1.4 Scope: The Contractor shall perform the following tasks: (1) Perform analytical, evaluation and maintenance duties in support of: LAN administration, local area network system components to include, desktop workstation configuration, PC, software, and peripherals being ultimately responsible for ensuring functionality of automated data processing, communications and audiovisual equipment as set forth in this PWS (2) Serve as a technician for trouble calls relating to the user, associated network systems; respond to trouble calls, evaluate and analyze PCs, network hardware and/or software; provide and implement solutions to reported and discerned problems, which may include processing warranty item equipment; perform network and limited database administration responsibilities to include remote and onsite monitoring of system workloads, system hardware component installation, configuration, and operation; provide/implement recommendation(s) on system changes and operational procedures needed to increase efficiency; develop and maintain a logical and physical network component resource inventory;

maintain record copies of system/equipment software and documentation; administer intra-network client accounts to include establishment and deletion of system and mail accounts; maintain IP scheme and the log of all locations and addresses, and administer network security to include system access control and antivirus protection (3) Accomplish system performance monitoring to include historical, real-time, and future trend analysis to capture threshold/capacity level alerts, CPU utilization rates, volume usage, wait times, and system status and availability

(4) Manage all training equipment assets ((i.e. deploying and updating courseware to include scheduling classes and maintaining usage data). Services include managing all classroom instruction equipment (IT/AV, VTT/VTC).

1.5 Period of Performance: The period of Performance shall be for one (1) base and four (4) 12 month option years.

1.6 General Information

1.6.1 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Federal Government Holidays: The Contractor is not expected to work on the Federal holidays listed below:

New Year’s Day 1st day of January Good Friday Friday before Easter Presidents Day 3rd Monday of February Memorial Day last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.3 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0730-1630 or 0800-1700, an 8 hour-workday Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The hours of 0730-1630 or 0800 to 1700 are the projected normal hours operating over a standard five day period, excluding Government holidays. However, these operating hours and days may vary based on the requirements of the agency. Contractor personnel work schedules may be “flexed” to meet the manpower requirements for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five day work week. Hours are subject to change and will be coordinated in advance, pending increased requirements for operations outside the normal workday, to include weekends/nights. The Contractor shall not be considered “on-call” after normal duty hours.

1.6.4 Place of Performance: The work to be performed under this contract will be performed at Government facilities within Fort Gordon, GA.

1.6.5 Type of Contract: The Government will award a Firm Fixed Price (FFP) contract.

1.6.6 Security Requirements: Contractor personnel (to include Subcontractors) performing work under this contract must have a SECRET security clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD Form 254, Department of Defense Contract Security Classification Specification.

The Contractor Facility Security Officer (FSO) will ensure there is a procedure for all terminated employees to out process the installation. The Contractor shall agree that any data furnished by the Government to the Contractor shall be used only for performance under this PWS, and all copies of such data shall be returned to the Government upon completion of this effort. Compliance with DD Form 254, Department of Defense Contract Security Classification Specification, is required.

1.6.6.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.6.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.6.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.6.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.6.4 Cyber security (formerly Information Assurance (IA)/Information Technology (IT)) Training: All Contractor employees and associated Subcontractors must complete the DoD Cyber Awareness Challenge Training (https://ia.signal.army.mil/DoDIAA) before issuance of network access and annually thereafter. Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR via the Army Training and Certification Tracking System (ATCTS). All Contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, DoDD 8140.01, and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M / DoD 8140 must be completed upon contract award.

1.6.6.5 Contractor employees, to include Subcontractors, requiring access to information systems to fulfill their duties must possess the required favorable security investigation. Contractor employees that require access to the Fort Gordon network shall have a minimum of a National Agency Check with Inquiries (NACI) investigation initiated and favorable review before issuance of network access. The IASO/IANO from the activity that the Contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Security & Intelligence Division for verification that the Contractor employee meets the requirements of AR 25-2 for accessing the Fort Gordon network. (Ref AR 25-2)

1.6.6.6 Anti-Terrorism (AT) Level I Training: All Contractor employees, including Subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty. (Monthly briefings will be offered by the Garrison Antiterrorism Officer.) Annual refresher Antiterrorism Level I Training shall be completed on-line at https://atlevel1.dtic.mil/at/ or they may attend the monthly training offered by the Garrison ATO. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR and unit/activity security manager. (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism). Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement. (Ref AR 525-13)

1.6.6.7 iWATCH: All Contractor employees, including Subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR.

1.6.6.8 Operation Security (OPSEC) Training: All Contractor employees, including Subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer. Annual refresher training shall be completed on-line at http://cdsetrain.dtic.mil/opsec/index/htm. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR and unit/activity security manager. (Ref AR 530-1, Operations Security). The Contractor shall adhere to local OPSEC policies and procedures of the Government requiring activity. When in a TDY status in support of this work effort, the Contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.6.9 Threat Awareness and Reporting Program (TARP) Training: All Contractor employees, including Subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902nd MI Group. The COR will ensure Contractors are notified of available training. Completion of training shall be reported to the COR and the unit/activity security manager. (Ref AR 381-12).

1.6.7.1.10. Any training provided by the Government to Contractor personnel, with the exception of mandatory security training listed in above in sections 1.6.6.6 through 1.6.6.9 of this PWS is subject to reimbursement from the Contractor for the full burdened cost of training.

1.6.6.11 Installation Access: All Contractor employees, including Subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All Contractors and Subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Gordon military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army

Regulation 525-13, paragraph 5-19, all prospective Contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to Contractor personnel while within Fort Gordon's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.6.12 Identification of Contractor Employees: In accordance with FAR 37.114 Contractor employees shall identify themselves as a Contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering Government telephones, or when making phone calls.

1.6.6.13 ID Badges: The Contractor shall provide each Contractor employee an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee's Name, Contract Company Name and Employee's Photograph. Contract employees shall wear proper identification at Government workplaces at all times.

1.6.6.14 Display of ID Badges: Contractor employees shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences. Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.6.15 Answering Telephones: Contractor employees shall identify themselves as a contract employee when answering and making calls on Government telephones.

1.6.6.16 Utilizing Electronic Mail:

1.6.6.16.1 When Contractor employees send e-mail messages to Government personnel while performing on this contract, the Contractor employee's e-mail address shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company).

1.6.6.16.2 When Contractor employees require access to a Government computer, the Contractor employee shall be required to obtain a Common Access Card. To do so, the Contractor employee shall request a CAC Card through the

COR.

NOTE: The Government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement or termination of the contract employee. (CAC card must be turned in to the COR on Contractor employee's last day of employment.) Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

1.6.6.16.3 All Contractor employees shall conduct official communication using Government-owned or provided e-mail, networks, websites, systems, and devices. The use of commercial ISP e-mail accounts or personal e-mail accounts to conduct official communication is prohibited. Remote access / telework technology may be leveraged to ensure compliance with these requirements.

1.6.6.16.4 Contractor employees are prohibited from using Army-assigned, AKO, and other official e-mail addresses for unofficial business affiliations. Personnel shall not provide official e-mail addresses to businesses, affiliated organizations, or online retailers; unless those entities are known by personnel to be legitimately…