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Required Service
| Paragraph Number |
| Performance Standard |
| Acceptable Level of Performance (ALP) or Acceptable Quality Level (AQL) |
| Method of Surveillance |
| Deduction from contract (Penalty) |
| The contractor shall provide observations, and lessons and best practices IAW PWS |
| PWS Para 5.1 |
| Delivery of the products will be in accordance of the AR 11-33, the Joint Lessons Learned Information System (JLLIS), and the L&BP Branch SOP. |
| The products will be written using the Plain Language Guide, Army writing Style, and other appropriate Army writing guidance. Each product will be reviewed during development and returned no more than 1 times for grammatical errors. Products will be delivered as an initial observation and a final product. A final product will be posted to JLLIS, Lessons and Best practices CCOE website, or other prescribed forums. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance. |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |
| The contractor shall provide trip reports |
| PWS Para 7.7 |
| Delivery of products will be in accordance with the PWS and the Lessons and Best Practices SOP with no more than 1 content error and no more than 3 grammatical error per report. |
| The products will be written using the Plain Language Guide, Army writing Style, and other appropriate Army writing guidance. Each product will be reviewed during development and returned no more than 1 times for grammatical errors. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |
The contractor shall provide after action reports
| PWS 5.1 and 7.6 |
| Delivery of products will be in accordance with the L&BP development plan 98% of the time with no more than 1 content error and no more than 2 grammatical errors. |
| Development will use the PWS, the Lessons and Best Practices SOP, Plain Language Guide, Army writing Style, and other appropriate Army writing guidance for product development. Each product will be reviewed during development and returned no more than 1 time for errors. The information provided will include sufficient information about the observations to conduct analysis on trends, gaps, and best practices and follow government lead and L&BP SOP standards. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |
| The contractor shall provide publications |
| PWS Para 5.1.4 |
| Delivery of products will be in accordance with the L&BP development plan 95% of the time. There will be no more than 3 content errors per chapter for initial drafts and no more than 2 content errors for the entire publication for all other drafts. Drafts will be 98% grammatically correct per draft. |
| Development will use the PWS, the Lessons and Best Practices SOP, Plain Language Guide, Army writing Style, and other appropriate Army writing guidance for product development. Each product will be reviewed during development and returned no more than 1 time for errors. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |
| The contractor shall provide content and maintain the lessons and best practices websites |
| PWS Para 5.1 |
| Lessons and Best Practice analysts shall update the information on the L&BP websites and JLLIS. This includes posting of approved observations from CTC rotations, post deployment collection visits (PDCV), home station training, Industry Engagements, Federal Agencies, Academia, and other events. |
| Information on the websites will be 98% correct, and errors repaired within 4 hours of notification. Information updates will be made within 24 hours of approval or other notification. Maintenance includes verifying access and availability, working with the website hosts to prevent and repair outages, removing old information, and make visual upgrades. Maintenance will be made within 95% of approved timelines. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |
| The contractor shall provide quarterly and yearly compilation of observations |
| PWS Para 5.1.4 |
| Delivery of products will be in accordance with the PWS and the Lessons and Best Practices SOP with no more than 3 content error and no more than 6 grammatical error per report. |
| Development will use the PWS, the Lessons and Best Practices SOP, Plain Language Guide, Army writing Style, and other appropriate Army writing guidance for product development. Each product will be reviewed during development and returned no more than 1 time for errors. Quantitative and qualitative analysis will be applied to the compilation to identify trends, gaps, and best practices with affected DOTMLPF-P areas identified and possible solutions. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |
| The contractor shall provide analysis that includes quantifiable and qualitative results of observations, comparison of observations to current doctrine, policy and SOPs, and identify best practices that may be used by other units or personnel. |
| PWS Para 5.1.3 |
| Delivery of products will be in accordance with the PWS and the Lessons and Best Practices SOP with no more than 1 content error and no more than 3 grammatical error per report. |
| Development will use the PWS, the Lessons and Best Practices SOP, Plain Language Guide, Army writing Style, and other appropriate Army writing guidance for product development. Each product will be reviewed during development and returned no more than 1 time for errors. |
| Contractor compliance of in delivery standards will be reported in CPARS and during monthly status reports to substantiate contractor performance |
| Trends of less than acceptable performance could result reductions in monthly payments at the discretion of the contracting officer and annotations in CPARS and the monthly status report. |