FINAL_G6_IT_Services_TE_1_PRS_MOD_May_2018.docx
DOCX document 29 KB Posted
- Attached to
- G6 Information Technology Services Federal contract opportunity
- Solicitation number
- W91249-0011132018
About this file
This document contains a sources sought synopsis for G6 Information Technology Services requirements. The U.S. Army Mission and Installation Contracting Command at Fort Gordon, Georgia is seeking information from parties interested in providing these services on an 8(a) or 8(a) ANC competitive basis. Required capabilities include IT services described in the attached draft Performance Work Statement. Interested parties must submit capabilities statements no longer than ten pages by 7:00 AM EST on November 27th, 2018 addressing relevant experience, technical skills, ability to manage subcontractors, and capacity to perform at least 50% of the work. The estimated period of performance is one base year of six months and one option year of twelve months. The contract type will be firm fixed price. Respondents must indicate their small business status and meet security clearance requirements.
Performance Requirement Summary
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| G6_IT_Services_PWS_FY_19_8_Nov_2018_Draft.docx | DOCX document | |
| G6_IT_Serivces_TE_3_Workload_Data_FY_19_Draft.docx | DOCX document | |
| FINAL_G6_IT_Services_TE_2_Deliverables_MOD_May_2018.docx | DOCX document |
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Text version
TECHNICAL EXHIBIT 1
Performance Requirements Summary (PRS)
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective (The Service required—usually a shall statement)
| Standard |
| Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) |
Method of Surveillance
PRS #1
5.3.2.1 IT Procurement Specialist
Create, review, maintain, process, and provide assistance with IT Acquisition Management and Oversight (AMO) packets and IT procurement actions IAW TRADOC Regulation 5-14, and other policies, as required.
| The contractor completed/reviewed IT procurement documents within three (3) business days of assignment/receipt |
| Documents must be submitted with 95% accuracy |
| 100% |
PRS # 2
5.3.1.3 Cyber Security Analyst
The contractor shall report lost/stolen/compromised Serious Incident/Personally Identifiable Information (SI/PII) to the Information Systems Security Manager (ISSM)
| The Contractor reported immediately the lost/stolen/compromised PII (breach). |
| The report of lost/stolen/compromised SI/PII is reported to the ISSM and/or to CCoE G6 leadership within one (1) hour of discovery (http://www.tradoc.army.mil/PrivacyAct.asp). |
| 100% Inspection after each SI/PII Breach |
PRS # 3
5.3.1.2 Senior Cyber Security Engineer
The Contractor shall maintain the CCOE security posture with proper certification and accreditation
5.3.1.3 Cyber Security Analyst
The contractor shall maintain the CCOE security posture with proper certification and accreditation procedures/documentation/mitigation through continuous monitoring of CAT Is and II/III findings
The Contractor maintained the CCOE Training Network security posture by ensuring delivery and compliance of continuous monitoring (ACAS scans) and STIG application/compliance.
| Ensure that pre and post-accreditation mitigation occurs and is conducted after each scan is run and STIGs are reviewed. Within 15 days of a CAT I finding a mitigation is executed and for CAT II/III finding the mitigation is completed within 45 days. Ensure that any findings which are placed on a POA&M and are tracked through completion. All STIGs (where applicable) are reviewed once per area/per device. |
| Periodic Monthly Surveillance of POA&M and CAT I/II/II review (ACAS) and for STIGs for any device/system; requirement is to to be 100% STIG compliant |
PRS # 4
5.3.1.3 Cyber Security Analyst
The contractor shall create and/or maintain IT CCoE guidance (includes policies, SOPs, TTPs, etc) and conduct inspections for user adherence
The Contractor maintained CCOE policy and conducted monthly periodic compliance inspections to be annotated on monthly contractor reports/tracking mechanisms (historical reference).
| The Contractor maintains CCOE policy per applicable IA/CND Guidance, Regulations, and conducts applicable SAVs to maintain user compliance within 95% for checklist items associated with CCRIs, C&As (security controls), DAIG Inspections, PII/HHA inspections, other inspections, etc). |
| Periodic Quarterly Surveillance |
PRS #5
5.3.4.1 System Administrator
The contractor shall maintain the CCoE security posture by performing IAVA mitigation on all CAT I, II, and III findings as identified
| Contractor installed appropriate patches as identified |
| Must be executed IAW the suspense provided by the NEC or other agency |
| Each instance is evaluated by the Government for confirmed completion and timeliness |
PRS # 6
5.3.4.1 System Administrator
Provide Tier I Service Desk Desktop Support: Provide production support to include problem resolution, technology moves, new user’s configuration and user accounts, hardware builds operating systems, application support desktop/laptop roll-outs, administration, etc
| Contractor created new NIPRNET user domain accounts |
| NIPRNET accounts must be created within two (2) business days of trouble ticket submission |
| Monitored via weekly Trouble Ticket Report and/or valid customer complaint |
PRS #7
5.3.4.1 System Administrator
A minimum of three (3) System Administrators will provide VTC Administration by setting up, configuring, and monitoring VTC systems and perform basic troubleshooting and support for SNET, SIPRNET and JWICS VTCs. Will use organizational VTC management tools to monitor the availability and scheduling of VTC Systems.
| Contractor scheduled, set up and test VTC |
| Must be scheduled via VTC management tools and successfully tested on the scheduled date, prior to execution |
| Periodic surveillance and/or valid customer complaint |
PRS # 8
5.3.5.1 Data Center Engineer/ Virtualization Architect
Continue to improve the virtual classroom course delivery to meet instructor and student needs. Analyzes systems requirements in response to customer requirements, risks, and costs by working directly with management and system administrators. Evaluates new systems information technologies and their effect on the environment. Ensures that cyber security and OPSEC policies, principles, and practices are an integral element of the operating environment. Integrates hardware and software components within the systems environment.
| Contactor installs required equipment in classrooms and facilities resulting in classrooms being Fully Mission capable when needed. |
| Most equipment is operational at the end of an installation. Deficiencies upon Government acceptance of the work fall within 6% to 15% of the installed items. All deficiencies are corrected on the spot and there is no delay beyond scheduled date of completion of installation. |
| 100% Inspection after each implementation |
PRS # 9
5.3.5.2 Senior System Administrator Continually monitors and fine-tunes performance of the Information Systems. Conducts analyses of network usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Identifies adverse trends, ineffective practices or procedures, equipment shortcomings, etc.
| Systems operate continuously IAW standards |
| Unannounced service interruptions are no more than one per month, and recovery time when an outage occurs is within two hours of discovery/report of the outage, both during and outside of normal duty hours. |
| Periodic Monthly Surveillance |
PRS # 10
5.3.3.2 Program Manager (PM)
Must be the focal point for all issues and shall keep the Government fully informed, both verbally and in writing.
| IAW requirements, Contractor has current situational awareness on all issues. |
| Verified comments are 100% positive |
| Validated feedback and comments received by COR |
PRS # 11
5.3.3.2 Program Manager (PM)
Maintains staff by recruiting, selecting, orienting, and developing personal growth opportunities.
| IAW requirements, Contractor selects new employees ensuring qualifications, certifications, etc. are met and ensure they are properly oriented to the CCoE G6. |
| Verified comments are 100% positive |
| Validated feedback and comments from customers and TPOC |
PRS # 12
5.3.3.1 Senior IT Project Manager Coordinate and monitor the scheduling, pricing, and technical performance of the project.
| The contractor prepared reports for senior leadership regarding status of project and quality elements throughout the project lifecycle. |
| Projects are completed on time and within budget. |
| Periodic inspections by TPOC to review assigned tasks |
PRS # 13
5.3.3.3 Operations Specialist
Schedule, coordinate and set up meetings; collect updates, update the slides, push slides during brief.
| The contractor prepared for meetings and collected due outs. |
| Must be executed IAW the suspense |
| Periodic inspections by TPOC to review assigned tasks |
PRS # 14
5.3.3.3 Operations Specialist
Draft and review TASKORDS prior to submission to the G3. Track and respond to TASKORDS for G6.
| The contractors submitted and tracked TASKORDS |
| Must be executed IAW the suspense |
| Periodic inspections by TPOC to review assigned tasks |
PRS #15
5.3.4.1 System Administrator
The contractor will conduct annual IT inventory of all hardware and software components managed/maintained by the CCoE G6 and provide an updated IT inventory on a quarterly basis(CDRL A006). The IT inventory will collect specific information required to support the CCoE G6 in meeting multiple requirements such as Life Cycle Management, the Tennent Security Plan, and other taskings as identified. The information required for the completed IT inventory will be collected through both technical, and physically visiting each building as necessary. Inventory will be updated as new hardware and software are procured and added to the network by the CCoE G6.
| Annual inventory conducted and updated on a quarterly basis |
| Reporting must be at 95% accuracy. |
| 100% Inspection after each submission |
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