W911SA-19-Q-3097_Amendment_1.docx

W911SA19Q3097

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT (PWS)

Version 1.6; 18 JAN 2019

IA058 CUSTODIAL SERVICES

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract to provide janitorial/custodial services as defined in this Performance Work Statement (PWS) at two (2) Army Reserve facilities located at IA010 404 HEIVLY ST DECORAH, IA 52101 and IA036 located at 1627 NELSON AVE., FORT DODGE, IA 50501 . The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, labor, equipment, supplies, chemicals, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial/custodial services as defined in the Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The 88th Army Reserve Readiness Division (RD) was established and sited in 2006 at Fort McCoy, Wisconsin. The command supports approximately 50,000 Soldiers in 19 states to provide the best in class base operations support for Soldiers in the Northwest region.

1.3 Objectives: The objective of this contract is for the contractor to perform necessary janitorial/custodial services in a manner that will maintain a satisfactory facility condition and present a clean, sanitary, neat, and professional appearance as defined in the PWS.

1.4 Scope: The Contractor shall provide all labor, personnel, equipment, tools, chemicals, supplies, transportation, materials, supervision, and other items or services necessary to perform janitorial/custodial services as defined in this PWS. Note that any drawings or maps provided to the Contractor, either before or after the contract is awarded, are for reference purposes only and may not be to scale. Any square footage, or other measurement provided, may be an approximation. It is the sole responsibility of the Contractor to determine or verify the actual site conditions and measurements.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period and four (4) 12-month option periods.

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Inspection Requirements). A formal Quality Control Plan (QCP) is not required for this commercial service. However, the contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.6.2 Quality Assurance: The Contracting Officer Representative (COR) will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document focused on what the COR must do to assure that the contractor has performed in accordance with the performance requirements within this PWS.

1.6.2.1 Non-conforming Services: When a contractor’s performance is identified as unsatisfactory (e.g. does not meet contract PWS requirements and/or work schedules and/or timeframes) it is considered a non-conformance. The contractor shall reply within the specified timeframe upon receipt of a non-conformance report (NCR) from the COR or Contracting Officer (KO). Non-conformance shall be classified in one of three categories:

1.6.2.1.1 Level I (Minor) non-conformance: is defined as a non-conformance that is a departure from established standards having little bearing on the effective use or operation of the services. Minor non-conformance usually can be corrected by the contractor within a short timeframe, where no further corrective action (CA) response is necessary, and can be issued by the COR to the contractor either through a verbal or written NCR. Minor non-conforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the KO.

1.6.2.1.2 Level II (Major) non-conformance: is defined as a non-conformance, other than critical, that is likely to result in failure of services, or to materially reduce the usability of the services for their intended purpose, or it is a recurring Minor non-conformances, or a non-responsive contractor indicating a trend or failure of the contractor’s quality control. Major non-conformance’s shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor in accordance with (IAW) the performance requirements summary (PRS), or reduce payment to reflect the value of the services performed if re-performance is not possible, or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.6.2.1.3 Level III (Critical) non-conformance: is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II NCR’s; or is for a non-responsive contractor to a level II NCR. Critical non-conformance’s shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor IAW the PRS, or reduce payment to reflect the value of the services performed if re-performance is not possible, or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.6.2.2 The contractor will be notified of Government inspection results within 5 business days. The Contractor shall acknowledge receipt of the inspection results via email or letter within 2 business days. The contractor may be notified of inspection results verbally or via email. Verbal notifications of defective work will be confirmed in writing. When Government inspectors are unable to contact the contractor to notify the contractor of inspection results, acceptance or rejection of work will be made on the basis of the initial inspection.

1.6.3 Performance Evaluation Meetings: The Contractor Point of Contact (POC) shall meet with the COR prior to start of the contract. However, meetings may be held whenever deficiencies are noted by the COR. A mutual effort shall be made to resolve all problems identified.

1.6.4 Federal Government Holidays: Except as noted in the PWS, work shall not be performed on the following holidays or on holidays observed in lieu thereof. When required services occur on holidays, work will be performed on either the previous or following work day, unless specified otherwise.

1.6.5 Unforeseen Installation Closures: When the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closing; the Contractor will be notified by the COR of an installation closure. The Contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Government shall have the following options:

1.6.5.1 To require the Contractor to perform the work on the following day unless the following day is a Saturday or Sunday and routine work is not scheduled for Saturday or Sunday.

1.6.5.2 To reschedule the work on any day satisfactory to both parties.

1.6.5.3 Hours of Operation: The Contractor shall normally perform work during normal duty hours, 7:30a.m. to 4:00p.m. Periodic work, such as stripping/waxing and carpet shampooing may be performed other than normal duty hours. Arrangements for work performed during other than normal duty hours shall be made with the COR or Designated Representative (DR).

1.6.6 Key Control: The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost, or misplaced, and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. NOTE: All references to keys include key cards.

1.6.6.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.2 The Contractor may be required to replace, re-key, or reimburse the Government for replacement of locks or re-keying as a result of Contractor losing keys. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due.

1.6.6.3 The Contractor shall report the occurrences of a lost key immediately to the COR no later than the next business day.

1.6.6.4 It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

1.6.6.5 Lock Combinations; the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.6.7 Conservation of Utilities: The Contractor shall be directly responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include but shall not necessarily be limited to:

1.6.7.1 Lights shall be used only in areas where and at the time when work is actually being performed.

1.6.7.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by contracted workers.

1.6.7.3 Water faucets or valves shall be turned off after the required usage has been accomplished.

1.6.7.4 Government telephones shall be used by Contractor employees only for emergencies.

1.6.8 Damages Caused by the Contractor: The Contractor shall be held accountable and liable to the Government for any damages to Government facilities, furnishings, equipment or grounds caused by the Contractor or his employees. The Contractor shall instruct his employees to immediately inform the building manager of any damages to property resulting from the performance of their duties.

1.6.9 Parking for Contractor’s Employees & Contractor Vehicles: Contractor employees shall park their personal and Contractor’s vehicles during the times and in the area designated by the COR or DR.

1.6.10 Circumstances to Be Reported: The Contractor or the Contractor’s employees shall report any circumstances of needed repair of the facility or unusual soiling of an area which may affect the performance of the work, present unhealthy or hazardous conditions, or create any delays or interference with the work caused by the employees of the Government. Such report shall be made immediately upon discovery by the Contractor to the COR or DR.

1.6.11 Hazardous Materials: The Contractor shall provide and post an inventory listing of all hazardous materials used and stored onsite. Safety Data Sheets (SDS) will be maintained in the same location as stored cleaning materials and chemicals. It is the Contractor’s responsibility to properly train his personnel on the existence and safe use and storage of hazardous materials. When readily available the Contractor shall use environmentally safe products in the performance of the contract. Products containing chlorofluorocarbons shall not be used. The Contractor shall be responsible for the proper disposal of all their cleaning supplies and containers.

1.6.12 Loss of Contractor Property: The Contractor shall be responsible to retain supplies and equipment within each building, in a safe and secure manner. Storage rooms shall be kept clean. The Government will not be held liable for any loss of supplies or equipment owned by the Contractor; nor the loss of any personal property belonging to employees of the Contractor.

1.6.13 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO, COR, or DR, will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.14 Contracting Officer Representative (COR): The COR will be identified by separate letter and within the Supplemental Information of the contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.15 Key Personnel: The following personnel are considered key personnel by the Government: designated Point of Contact (POC) and an alternate POC. The Contractor shall provide a designated POC and an alternate, who shall be responsible for the competent performance of the work required under the specifications of this contract NLT 5 business days after contract award and as changes occur. The name and contact information of the POC and an alternate, who shall act for the contractor when the POC is absent, shall be designated in writing to the COR. The POC or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The POC or alternate shall be available between 7:30 a.m. to 4:00 p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The POC(s) and alternates shall be able to read, write, speak, and understand English.

1.6.15.1 The POC or their alternate shall meet with COR to discuss immediate problems areas. The POC shall respond by phone or email to the COR within two (2) hours after notification of deficiencies and correct the deficiency(s) the next business day. The Contractor shall provide the telephone number and email of the POC to the COR.

1.6.16 Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a recent color photo of the employee, prior to them entering Government facilities. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the COR prior to the listed employees entering Government facilities and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.17 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.7 Antiterrorism (AT) and Operations Security (OPSEC).

1.7.1 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access to `Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date, new employee hire, or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 60 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.7.2. Access and general protection/policy and procedures. The contractor and all associated sub-contractor employees shall provide all information required for background checks necessary to meet installation access requirements. These checks will be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor and all associated sub-contractors shall obtain background checks per 1.7.2.1 when unescorted access is required for employees without a CAC and associated background investigation. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Contractor employees who will be entering Army-controlled installations or facilities and who do not possess a valid CAC, including subcontractor employees, must present a Federal personal identity verification card or authorized identification issued by state, or local governments.

1.7.2.1 The contractor shall request via COR, a background check for all contractor employees, including subcontractor employees, requiring unescorted access to government facilities. Contractors shall use 88th RD Forms 451 and 452 in excel format when requesting the background checks. The background checks must include a check of the National Crime Information Center Interstate Identification Index (NCIC-III) and, when available, Terrorist Screening Database (TSDB).

1.7.2.1.1 Upon contract award, the MICC will provide 88th RD Forms 451 and 452 to the Contractor POC in excel format.

a. COR receives completed 88th RD Forms 451 and 452 from Contractor POC in excel format. Note: No PDF or scanned documents will be accepted.

b. CORs will verify Form 451 / 452 are properly completed.

c. Requesting Directorate will each appoint one COR POC to act as their representative to submit Forms 451 and 452 to Fort McCoy NCIC-III POC via USARMY Ft McCoy DES IMCOM Central Mailbox.

d. Fort McCoy conducts NCIC-III check and returns Form 452 to CORs.

e. COR notifies Contractor POC that personnel have been vetted and cleared for unescorted access to 88th RD facilities.

f. COR will forward Form 452 to designated AFOS / FOS for unescorted contractor access. Note: Form 452 can be used as a facility access roster.

1.7.2.1.2 If derogatory information is contained in the background check, unescorted access may be denied in accordance with Army Directive 2014-05 (Policy Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors).

a. COR will notify 88th RD DES of individuals who have been denied access.

b. 88th RD DES will complete Access Denial Letter and forward to COR along with Access Control Denial Waiver Package.

c. COR provides Access Denial Letter and Access Control Denial Waiver Package to Contractor POC.

1.7.3. In cases where an uncleared Contractor employee, including any subcontractor employee, is denied access based on derogatory information, the individual may request a waiver.

a. Contractor POC informs COR that employee desires to submit an Access Control Waiver Denial Application.

b. COR, will forward the individual’s completed packet to 88th RD DES for review.

c. 88th RD DES will review members' Access Control Denial Waiver Application in consultation with Fort McCoy Access Control NCIC-III POC.

d. 88th RD DES provides recommendation to 88th RD Senior Leadership.

e. 88th RD Senior Leadership or designee makes final fitness determination.

f. 88th RD DES will notify COR of final fitness determination.

g. If waiver is granted, 88th RD DES will provide Access Approval Letter to COR. COR will then provide copy of Access Approval Letter to Contractor POC, AFOS/FOS for facility access and retain copy for COR files.

1.7.4. Individuals may be denied unescorted access if derogatory information includes, but is not limited to, the following:

1. The NCIC-III contains criminal information about the individual that causes the Senior Commander to determine that the individual presents a potential threat to the good order, discipline, or health and safety of the installation.

2. The installation is unable to verify the individual's claimed identity based on the reasonable belief that the individual has submitted fraudulent information concerning his or her identity in the attempt to gain access.

3. The individual has a current arrest warrant in NCIC, regardless of the offense or violation.

4. The individual is currently barred from entry or access to a Federal installation or facility.

5. The individual has been convicted of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography, trafficking in humans, drug possession with intent to sell or drug distribution.

6. The individual has a U.S. conviction of espionage, sabotage, treason, terrorism, or murder.

7. The individual is a registered sex offender.

8. The individual has been convicted of a felony within the past 10 years, regardless of the offense or violation.

9. The individual has been convicted of a felony firearms or explosives violation.

10. The individual has engaged in acts or activities designed to overthrow the U.S. Government by force.

11. The individual is identified in the Terrorist Screening Data Base (TSDB) as known to be suspected of being a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity. When this capability becomes available to DoD, security personnel performing installation access control personnel will strictly follow the Federal Bureaus on Investigation’s published engagement protocols.

1.7.5 iWATCH Training. All Contractor employees, including subcontractor employees, to be briefed on the local iWATCH program (training standards provided by the requiring activity Anti-terrorism Officer (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training to be completed within 30 calendar days of Award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than 60 calendar days after Award.

1.7.6. Activity Regulations for Contractor Access and Use of Premises

1. Follow all current Army Security Regulations concerning strict visitor control and preservation of all Government assets. Immediately report all security concerns to the COR, who will notify the Security Office.

2. The Contractor shall adhere to requirements as directed in Federal Acquisition Regulation – 52.222-54; Employment Eligibility Verification. Contractors shall be enrolled in the Department of Homeland Security E-Verify Program. Information on registration for and use of the E-Verify program can be obtained via the Internet at the Department of Homeland Security Web site: http://www.dhs.gov/E-Verify.

3. The Contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services.

4. The Contractor shall return within two business days all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the COR or DR when the contract is completed or when a Contractor employee no longer requires access to the installation or facility.

5. The Contractor shall comply with all personnel identity verification procedures. Employees must be accompanied by an authorized Government employee at all times while providing services in secure areas.

6. During Force Protection Conditions (FPCON) Charlie and Delta, services are discontinued and services shall resume when the FPCON level is reduced to level Bravo or lower.

1.7.7 Lost and Found Property: It is the responsibility of the Contractor to ensure that all items of possible personal or monetary value found by the Contractor’s employees are turned in to the Contracting Officer Representative (COR) or DR.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions: As used throughout this performance work statement, the following terms shall have the meaning set forth below:

2.1.1 Business Day. Shall mean any day banking transactions can be conducted in New York City, NY, USA and does not include any day which is a federal or state holiday in such location.

2.1.2 Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.3 Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.4 Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The KO is the only individual who can legally bind the Government.

2.1.5 Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. Note: This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.7 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8 Designated Representative. A Government employee or Contractor employee performing duties in the position of Area Facility Operations Specialist (aFOS), Facility Coordinator (FC) or Acting Facility Coordinator or otherwise approved by the COR to assist the COR with duties such as coordinating schedules with contractors to perform work at a facility, provide facility access to contractors, and perform inspection of contractors work and provide results of their inspections back to the COR, both orally and in writing. A Designated Representative does not have the authority to assign work to contractors or discuss contractor performance issues; but may discuss these issues with the COR for potential further action. The only individuals with the authority to discuss contractor performance issues are warranted Contracting Officers and Contracting Officer Representatives specifically delegated this authority by a warranted KO via an appointment letter.

2.1.9 Government-Furnished Property (GFP), Government-Furnished Equipment (GFE), or Government-Furnished Facility (GFF). Property or area in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.10 His/Her. Wherever used in the PWS, the term “his” is meant to be synonymous with “her” unless otherwise stated. The same shall be true for him and her.

2.1.11 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12 Non-Fixed/Movable Items. Any furnishing weighing less than 250 pounds.

2.1.13 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.14 Quality Assurance. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.15 Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.16 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.17 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.18 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.19 Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.20 Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items:

3.1 Facilities: The Government will provide, without cost to the Contractor, the necessary workspace for the Contractor staff to provide the support outlined in the PWS. Said workspace is to be used only in connection with the performance of this contract.

3.1.1 The Contractor shall maintain such designated space to the same standards of cleanliness, order, and appearance as similar areas occupied by the Government.

3.1.2 The Contractor will not make any alterations to the space except with the written permission of the Contracting Officer.

3.1.3 The Contractor shall vacate such building space and restore the premises at his expense to the condition in which received, fair wear and tear expected, by the time stated for contract completion.

3.2 Utilities: The Government will provide a reasonable amount of utilities, from existing sources, to be used only in connection with the performance of this contract. All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items: The Contractor shall furnish all personnel, materials, supplies, equipment, tools, chemicals, labor, supervision, transportation, and services needed to meet the requirements of this PWS.

4.1 Materials: The Contractor shall furnish all materials necessary to perform the tasks specified in Section 5.

4.1.1 Restroom Supplies: Contractor shall furnish the following supplies: toilet tissue, paper towels, urinal cakes, soap (hand, liquid, and/or powder) to fill the dispenser that is provided and restroom deodorant (air freshener).

4.1.2 Plastic Trash Can Liners: The Contractor shall furnish plastic trash can liners of appropriate size for each trash can or trash receptacle.

4.2 Equipment and Tools: The Contractor shall furnish all equipment and tools necessary to properly perform the work defined in this contract. Contractor equipment and tools stored in or on Government property shall be conspicuously marked with the Contractor’s name.

4.2.1 All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

4.2.2 All electrical equipment used by the Contractor shall meet all OSHA safety requirements and shall be UL approved. This equipment must operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Management: The task and frequency charts for cleaning and the indicated time frames shown in the remarks column shall be the basis for scheduling of work in the specified buildings and areas. If the task and frequency does not determine what days to perform the service, the contractor shall meet with the COR or DR to determine the days of the week that the service will be performed.

5.2 Cleaning Tasks: The Contractor shall provide cleaning of the indicated areas on the Task and Frequency Charts.

5.2.1 Annual Clean Interior Window Surfaces: Contractor shall clean interior window surfaces free from all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills and glass. Furniture or articles removed in the process of cleaning; window shades, screens, grilles, or venetian blinds, shall be returned to their original position.

5.2.2 Annual Clean Exterior Window Surfaces: Wash exterior windows to remove smudges, tape, oily film, cobwebs, dust, paint and other types of soil from glass and frames of exterior windows, doors, vestibules, etc. For those windows having both screens and storm sash, washing of windows shall be scheduled to coincide with removal of screens and/or grilles and installation of storm sash and vice versa. Storm windows and screens shall be washed prior to installing. Where storms and screens are not installed, exterior windows mean existing permanent windows on the exterior walls of the building in a window opening. Exterior windows include combination storm windows and doors. After washing, the glass areas shall be free of smudges, tape, paint, rust, oily film, cobwebs, dust and all other types of soil, streaks, and water marks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

5.2.3 Remove Trash and Recyclables: All wastebaskets, recycle bins, and other trash containers shall be emptied and returned to their initial location. Boxes, cans and papers placed near a trash receptacle and marked “TRASH” or “RECYCLE” shall be removed. Recyclable paper, plastic, glass and aluminum within offices, hallways and lobbies shall be picked up and disposed of in appropriate containers. Trash shall be disposed of in secured plastic bags. The Contractor shall pick up any trash and recyclables that may fall onto the facility or grounds during the removal of such collected trash. All trash and recyclables shall be deposited in the nearest United States Army Reserve Command (USARC) owned outside collection container.

5.2.4 Spot Cleaning Floors/Carpets: Spot clean floor surfaces to remove spots 2 square feet or less. Spots removal shall be included during normal service schedule. Areas that are embedded to the point of non-removal and have been treated during 2 consecutive cleanings and resists removal shall be annotated to the COR or DGR for resolution.

5.2.5 Sweep/Dust Mop Floors: Prior to sweeping/dust mopping the floor surface, remove spills and obvious soil, gum, heel marks, tar and other sticky substances from the floor. After the floor has been swept/dust mopped, the entire floor surface, including corners and abutments, shall be free of litter, dust, foreign debris and spots caused by spills. Chairs, trash receptacles, and easily movable items shall be tilted or moved to sweep underneath.

5.2.6 Damp Mop Floors: All accessible areas shall be mopped with appropriate cleaning solution. Chairs, trash receptacles, and easily movable items shall be moved to mop underneath. After being damp mopped, the floor shall have a uniform appearance, with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. Do not mop on carpeted floors. Floors must have been swept or dust mopped immediately prior to mopping or damp mopping.

5.2.7 Walk-Off Mat Cleaning: Carpet-type entrance mats shall be cleaned to remove soil, grit and to restore resiliency of the carpet pile. Rubber or polyester entrance mats shall be cleaned to remove soil and grit. Soil and moisture underneath entrance mats and/or metal floor grates shall be removed and mats/grates returned to their normal location.

5.2.8 Scrubbing: Scrubbing with neutral soap solution shall be done when required on the task and frequency chart or only when floors cannot be cleaned by mopping. Scouring powder shall be used only on very dirty quarry tile, concrete, ceramic tile, or terrazzo tile. Water or scrubbing solution shall not be permitted to stand on floors any longer than necessary to complete the cleaning job. Dirty water shall then be picked up and floors rinsed until clean and free of soap and then dried with a clean mop. After being scrubbed, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue or mop strands remaining on the floor, base boards, walls, etc., in the area. Also to include machine scrubbing and stain removal where required.

5.2.9 Stripping: Stripping is the removal of top layers of wax down to a clean layer, without damage to the floor surface, of all finish and/or sealer from all visible floor surfaces and from those floor surfaces which can be exposed by the removal of non-fixed furnishings. All floor stripping shall be done utilizing a wet method only. Stripping shall include the complete removal of all marks, scuffs, stains, heel marks, etc., except in cases in which there is damage to the floor surface. The Contractor shall damp mop the floor after stripping before the new wax is applied. The Contractor shall move all non-fixed/movable items such as furniture, including desks, file cabinets, tables and safes as defined in section 2.1.12) prior to stripping and shall replace in original position after waxing and buffing. Any furnishings that have computer equipment on them shall not be moved. The Contractor shall coordinate with the COR, or DGR, before moving any furnishings. In the event that there are 8 inch or 9 inch tiles follow OSHA Regulation 1910.1001 – Asbestos, 1910.1001(k) (7), 1910.1001(k)(7)(i),1910.1001(k)(7)(ii), 1910.1001(k)(7)(iii), 1910.1001(k)(8).

5.2.10 Seal, Polish, or Wax after Stripping: A sufficient amount of sealer, polish, or wax and coats thereof, consistent with floor finish, necessary to fully protect the floor surface shall be applied on all areas to be treated on a frequency as listed within the Task & Frequency. After the finish has dried, the floor’s reflectance shall be uniform with no visible streaks, swirls, etc. Baseboards, doors and other adjacent surfaces shall be free from floor finish or residue upon completion.

5.2.11 Buffing / Burnishing: The Contractor shall buff or burnish all floor areas, on which a protective coating has been applied, after applying new coats of sealer, polish, or wax and after applying touch-up applications. Floor shall be thoroughly dry before buffing or burnishing. The Contractor shall sweep floors and shall damp mop floors before buffing or burnishing and shall dry mop floors as soon as buffing or burnishing is completed. Floor surfaces shall be free of dust and dirt before intermediate buffing or burnishing operations. After buffing or burnishing, floors shall have a uniform glossy appearance, free of scuff marks, heel marks, and other stains and shall have a uniform coating of floor finish.

5.2.12 Spray Buffing: The Contractor shall spray buff floor surface to restore a uniform gloss and protective finish to the resilient tile in accordance with industry best practices. All areas accessible to the floor machine shall be spray buffed. Prior to spray buffing, the floor shall be dust mopped and damp mopped. After spray buffing, the entire floor shall have a uniform glossy appearance, free of scuff marks, heel marks, and other stains and shall have a uniform coating of floor finish. No spray buff solution or residue shall be left on baseboards, furniture, trash receptacles, etc.

5.2.13 Carpeted Floors: Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. Any spots and/or spills shall be removed by the Contractor without permanent damage to the carpet. All tears, burns, and raveling shall be brought to the attention of the COR or DR. Chairs, trash receptacles, and other non-fixed/movable moveable items (as defined in section 2.1.12) shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5.2.14 Carpet Cleaning/Shampoo: All carpets shall be cleaned IAW commercial practices free of stains, soils embedded dirt, debris, and other residue. Any stains that cannot be removed shall be brought to the attention of the COR or DR. A heavy-duty spot remover or alternate method may be required in heavily soiled areas. Chairs, trash receptacles, and other non-fixed/movable items (as defined in section 2.1.12) shall be moved to clean carpets underneath, and returned to their original location.

5.2.15 Annual Carpet Restorative Cleaning: Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Non-fixed/movable items (as defined in section 2.1.12) shall be returned to their original location after the carpet has dried. Any furnishings that have computer equipment on them shall not be moved. The Contractor shall coordinate with the COR, or DR, before moving any furnishings. Furnishing shall not be replaced until 24 hours have elapsed since extraction cleaning occurred, if circumstances do not allow 24 hour drying period, plastic protective devices shall be placed under furnishings to eliminate furnishings being placed on damp carpet.

5.2.16 Sweep Stairways: After sweeping, the entire stairway including risers, corners, and abutments, shall be free of litter, dust, and foreign debris.

5.2.17 Mop Stairways: After mopping, the entire stairway including risers, corners, and abutments, shall have a uniform appearance with no streaks, swirl marks, detergent residue, or evidence of soil, stains film, debris, or standing water.

5.2.18 Clean/Wash Staircases, Stairwells, and Elevators: Upon completion, the entire staircase including stairway, flights of stairs with support framework, casing, risers, baluster, newels, rails, and stairwell shall be free of dust, dirt, soils, stains, and foreign matter.

5.2.19 Low Dusting: The Contractor shall dust all surfaces of furniture and equipment, such as: desks, chairs, file cabinets, office…