W911S022R0003 Army eLearning QA 30NOV.xlsx

XLSX spreadsheet 15 KB Posted Dec 7, 2021

Attached to: Army eLearning Support Services Federal contract opportunity
Solicitation number: W911S022R0003
Issued by: Department of the Army Materiel Command Mission and Installation Contracting Command Fort Eustis

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Written by GovTribe AI · Dec 27, 2023

This document contains questions and answers regarding a solicitation for Army eLearning support services. The solicitation seeks proposals to provide an online learning management system to support approximately 2 million military users each contract year with access to commercial courses and e-books. Key requirements include hosting an LMS interface that can track student enrollment and completion data with the Army's ATRRS system. The contractor must also provide help desk support, courseware hosting, and e-book access. FedRAMP authorization is preferred for the proposed LMS and delivery platform. The incumbent contractor's current LMS will not be transitioned to the new awardee. Proposals are due based on the instructions and deadlines provided in the solicitation documentation.

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File	Type	Posted
W911S022R00030001.pdf	PDF	Dec 7, 2021
W911S022R0003.pdf	PDF	Nov 23, 2021
Attachment 4 Pricing Worksheet.xlsx	XLSX spreadsheet	Nov 23, 2021

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Sheet1

	Question #	Reference
	Page/Paragraph	Question/Comment
	Government Response
	1	Attachment 4 - Pricing Spreadsheet	CLIN X005 - ODCs	What does the $92,000.00 cover annually?	ODC was 'estimated' for product handling (courseware licensing and eBooks) considerations during the course of contractor performance. The contractor would be required to 'demonstrate' how this expense was incurred.
	2	Proposal Submission Instructions	Page 52/Paragraph 3.2/5th Sentence/"Font shall be easily readable (12-pitch font, non-compressed)."	Please clarify the Font Size	Corrected to read "Font size for text must be size 10 or larger"
		Proposal Submission Instructions	Page 54/Paragraph 3.2(e)/3rd Sentence/"Font size for text must be size 10 or larger."
	3	Proposal Submission Instructions	Page 58/Paragraph 4.5.2.4 TAB C and 4.5.2.5	In both paragraphs, should all references to Attachment 3 be changed to Attachment 4?	Corrected
	4	Proposal Submission Instructions	Page 58/Paragraph 4.5.2.5/1st Sentence/"To facilitate proposal preparation, the Government has provided the formulas to calculate the Total Evaluated Price in Attachment 3 – Pricing Workbook."	Attachment 4 does NOT provide a formula to calculate the Total Evaluated Price. Please clarify.	The Governement will calculate Total Evaluated Price
	5	PWS	Page 85/Paragraph 5.3 Provide Help Desk Support.
There is a bullet for 'Registration'	Please confirm this does not imply that Support will be registering soldiers, but will only provide guidance on how to register.	Correct, the help desk will provide instructions on how to register for the program. The help desk will not be required to register users.
	6	PWS	Page 78/Paragraph 1.14.1 Phase In. The Contractor shall submit an official Phase In Plan within 5 calendar days after the Kick-off meeting	Can this be changed to 5 Work Days? If a weekend/holiday is involved, it makes the actual time allowed 3 days of less.	We don't have an issue changing this to 5 work days. Is this an administrative change that the KO and COR could employ at this time?
	7	PWS	Page 85/Paragraph 5.4.1 Provide Courseware. The Contractor shall provide access to courseware to support a user level up to 2,000,000 total users by the end of the contract including all performance periods

Page 87/Paragraph 5.5.2 e-Books Usage states 'The Contractor shall provide access to e-Books to support a user level of approximately 2 Million total users at the start of the contract.'

Please confirm the number of users to be supported each contract year.	The contractor will need to be able to support 2,000,000 users each contract year.
	8	PWS	Page 90/Paragraph 6.1 Applicable Publications
There is no specific reference to the LMS/Delivery Platform having to be FedRAMP Authorized.	Is FedRAMP Authorization a requirement for the LMS/Delivery Platform?	The FedRAMP program seeks to ensure secure cloud services across the enterprise. Therefore, the offeror should acknowledge that consideration (requirement) in its response.
	9	Basis for Award	Page 58/Paragraph 1.2. Trade-offs will not be used duing the sources selection process.	Please explain or provide an example of what is meant by 'Trade-offs"	Trade-offs will not be contemplated for this acquistion.
	10	Volume III	Factor 2, Tab B (RFP Para 4.3.1.1, p. 56); and PWS Paras 5.4 and 5.5	To facilitate cost estimating for “all access licenses, access fees, cataloging and catalog maintenance updating costs”, as well as general proposal preparation IAW RFP 4.3.1.1, can the Government provide a comprehensive listing of the titles of all courseware (PWS 5.4) and e-Books currently accessible to users? We presume offerors must be capable, at a minimum, of supporting the exiting courseware and e-Books because there are users enrolled in existing courses and/or are routinely accessing the current e-Books suite and said enrollment/access must be sustained as part of contract transition.	Technical Exhibit 1 of the RFP provides the general listing of courses and e-books that the Government requires.
	11	RFP	Pg. 62, , Wage Determination for areas of North Carolina and Virginia; and RFP Para 1.7.3, p. 74, Place of Performance	Given that the place of performance is contractor facilities, what is the specific relevance of the Wage Determination for the areas provided with the RFP?	Wage determination provided for reference purposes only.
	12	RFP, PWS	references to the “Army e-Learning LMS”	Is the Army e-Learning LMS separate and apart from the Army LMS? As part of transition to a new contractor, is the Government requiring the current and complete Army e-Learning LMS to be handed over to the awardee?	Yes, the Army e-Learning LMS is separate from the Army LMS. The awardee is required to provide their own LMS as outlined in PWS Para 5.8.
	13	PWS	5.7, p. 88	Can the Government clarify the meaning of this sentence from the referenced section of the PWS, “The Contractor shall provide courseware design tools, collaboration tools [emphasis added], and technical assistance for Government personnel to use in adapting the courseware for play on Army e-Learning.” This language suggests the contractor shall purchase design and collaboration tools for use by the Government. Please clarify this issue.	The intent is for the contractor to provide the capability for the Government to add a Government owned and/or a 3rd party course on the learning platform in addition to the contractor's courseware.
	14	PWS	5.4, p. 85	To fulfill requirements for ensuring courseware playability on certain user platforms as stated in PWS 5.4, will the Government provide the contractor with one or more computers configured with the “Army Gold Standard” (AGS) applications? As an alternative, will the Government allow the contractor to provide one or more computers on which the Government can load the relevant AGS applications?	The Government will not provide the contractor with Government issued equipment and will not accept any computers from the contractor. The courseware will be accessed by Army users via a desktop, lap top or mobile device. Army Gold Standards refers to the Army user's equipment.
	15	Requirement		Can the Government provide all offerors with access to the current e-Learning LMS so offerors can view the current suite of courseware and e-Book offerings?	No, the Government will not provide access to the current e-Learning Program. Please refer to Technical Exhibit 1.
	16	PWS	4.2.3.1, paragraph 10, page 55	What are the total number of personnel (e-Learning users), learning administrators, business users, and HR staff?	The contractor will need to be able to support 2,000,000 users each contract year.
	17	PWS	4.2.3.1, paragraph 10, page 55	What are the total number of interfaces and the names of the systems/applications that either send data or receive data from the ATTR system?	Please refer to 5.8.1 of the PWS which outlines the requirement for the ATRRS interface to track student enrollment, progress and completion of courses. The LMS will need to interface with ATRRS for registration and course completion.
	18	PWS	4.2.3.1, paragraph 10, page 55	What are the detailed PWS functional and technical requirements (Example of what a learner, supervisor, or instructor need to be able to perform a task)?	The requirements are outlined in PWS Paragraphs 5.4-5.8.
	19	PWS	5.1, bullet 4, page 84	Does the new proposed SaaS LMS solution need to be able to create and/or update courses, courseware, or e-books?	The contractor's solution will need to provide an LMS that provides licenses to commercial state-of-the-art courses and e-books relevant to the Army. The courses/books provided by the Contractor shall include all access licenses, access fees, cataloging, and courseware maintenance/updating costs.
	20	PWS	5.1, bullet 4, page 84	) If the new proposed LMS solution does not have the capability of creating or editing course files (such as SOCMR or AICC content), is the Army looking to maintain ATTR and the new solution in coexistence as a hybrid 2-application system?	ATRRS is a separate system that the contractor's solution will need to interface with to track student enrollment, progress and completion of courses. The Army e-Learning LMS is a separation program.

&D &Pof&N &F

File details come from the government source that posted it. Updated Dec 7, 2021.