Atch 3 QASP.pdf

CONTRACT SURVEILLANCE PLAN

FOR

Deodorizer Drip Service Contract

1.0. SCOPE

The purpose of this surveillance plan is to provide Tobyhanna Army Depot with the procedures necessary to monitor the performance of the Deodorizer Drip Services Contract. It provides detailed methods for identifying, recording and reporting deficiencies observed.

2.0. FUNCTIONS SURVEYED

This contract is for furnishing, delivering and installing all required materials and services necessary to refill the automatic liquid deodorizer dispensers throughout the depot and all requirements outlined in the Performance Work Statement (PWS). The contractor will provide a full system evaluation and installation as needed. All parts, materials, supplies and labor will be provided by the contractor.

3.0. INSPECTION

The work performed under this contract will insure inspection of material and labor with feedback from the Government COR. The following paragraphs describe the inspection process for each of the general categories of technical, schedule, management and cost performance measured.

3.1. TECHNICAL

Technical performance will be evaluated on a real time basis by the COR.

Factors that may be evaluated and monitored are as follows:

- Anticipation of Issues

- Adaptability to Change

- Response Time

- Technical Complexity of Response

- Support & Product Quality

3.1.1. SCHEDULE

The COR will provide input on the monthly status report.

Various documents, studies and reports will be required on a monthly basis. Any document or data delivery required will undergo random inspection per month. The COR will be responsible for seeing that any complaints are resolved in a timely manner.

3.1.2. MANAGEMENT

Coordination between the Government COR and the contractor task project leader will ensure mutual understanding of requirements. Contractor staffing will be judiciously and responsively implemented to maximize resource utilization to satisfy task requirements. The Government COR through periodic interface with the contractor team members shall conduct a random inspection of resources provided.

3.2. DOCUMENTS/REPORTING

A copy of the monthly status report shall be provided to the Contracting Officer.

Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The contractor shall provide refill services for deodorizing liquid dispensers in restrooms throughout the depot. See approximate count in Atch 1, Restroom Listing.

24 hour continuous drip ZERO deviation from standard. Random building/restroom Inspection

PRS # 2

The contractor shall provide installation of deodorizing liquid dispensers in restrooms if needed/requested by government. (Up to +5%)

See PWS Part 4 ZERO deviation from standard. 100 Percent Inspection

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Safety Data Sheets (SDS) on any/all materials and/or chemicals used

Initial MSDS with proposal. Upon any change in material/chemical SDS shall be submitted 30 days prior to subsequent change.

Two (2) copies for each material/ chemical

Email, hard copy to be hand delivered or mailed.

COR:

ATTN:

BLDG 18

Tobyhanna Army Depot 11 Hap Arnold Blvd.

Tobyhanna PA 18466-

Invoice with Monthly One (1) copy WAWF Add COR email when

Deliverable Frequency # of Copies Medium/Format Submit To comprehensive report as listed in Part 4, section 4.9.

submitting invoice in WAWF; may also email COR separately in addition to WAWF submittal. Email:

4.0 OTHER DUTIES AS ASSIGNED

Refer to COR Designation Letter.