Catered_Meal_PWS_174th_INF_BDE.DOCX

7 February 2019

PERFORMANCE WORK STATEMENT (PWS)

Food Services for First Army Soldiers Deployed to Fort Pickett, Virginia

Part 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide food services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform food services as defined in this Performance Work Statement (PWS), Part 4 except for those items specified as government furnished in Part 2. The Contractor shall perform to the standards in this PWS.

1.2 Scope: Contractor shall provide all supplies, labor, tools, equipment, and supervision necessary to provide remote feeding for up to 300 Soldiers. Contractor shall provide all food supplies and raw subsistence. Meals include breakfast and dinner prepared and packed into three (3) headcount breakdowns which includes the DFAC and two (2) remote locations. The contractor is responsible to package all meals, the soldiers assigned will transport the meals to these three (3) locations on Fort Pickett, Virginia training areas. The contractor may use the dining facility located in Buildings 2618 and 2627 located on Fort Pickett, Virginia for meal preparation and/or packing or its own facilities. Buildings 2618 and 2627 will serve as the dining facility for the 174th Infantry Brigade as well as being one (1) of the three (3) identified locations. In addition, 174th INF BDE asks that the dinner meal on 30 June 2019 signifies the end of the exercise with a “victory meal” which is to be described in Paragraph 4.2.2.

The contractor shall perform to the standards set forth in this PWS and shall follow all applicable instructions and directives as identified by this PWS including Army Regulation (AR) 30-22, Department of the Army Pamphlet (DA Pam) 30-22, Army Techniques Publication (ATP) 4-41, Technical Bulletin Medical (TB) 530, Tri-Service Food Code, and TB MED 577.

Food preparation may be performed either in the Government provided dining facility or off-site but if off-site, the contractor is still responsible to deliver meals to the locations stated in paragraph 1.2. If using the Fort Pickett, Virginia facility, the 174th INF BDE representative is required to stay up to one day after the end of the contract for cleaning, closing out the contract, and turning in building and equipment, the contractor will not be released until the building has been cleared.

1.3 Period of Performance: The period of performance is 4 June 2019 to 30 June 2019.

1.4 General Information:

1.4.1 Hours of Operation: Meals shall be at the delivery sites no later than (NLT) 0700 and 1730 daily.

1.4.2 Quality Assurance: The contractor shall comply with the performance standards referenced in Part 4. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.4.3 Type of Contract: Firm-Fixed-Price

1.5 Security Requirements:

1.5.1 Physical Security: The Contractor shall safeguard all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.2 Key Control: (If applicable). The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer’s Representative (COR).

1.5.3 Lost keys shall be reported to the COR and the Contracting Officer (KO). In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due the Contractor.

1.5.4 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.5.5 Installation Access And General Protection/ Security Policy And Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.6 Common Access Card (CAC): For contractors that do not require CAC, but require access to a DoD facility or installation, contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.5.7 Theft: If a Contractor employee is observed and verified of stealing any Government property, the proper authorities will be contacted and the Contractor shall immediately remove the employee.

1.5.8 Removal Of Contractor Employees: All personnel employed by the Contractor in the performance of this contract or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.6 Environmental Protection:

1.6.1 Compliance with Environmental Laws and Regulations: Contractor shall comply with all applicable federal, state, and local environmental laws, statutes, regulations, executive orders, permits, Army regulations (with supplements), as well as Major Subordinate Command (MSC) and installation regulation, policy, Host Tenant Agreement, Interagency Service Support Agreement, or Status-of-Forces Agreement. Contractor shall immediately report any conflicts between applicable federal, state, local environmental laws, statutes, executive orders, and provisions of Army Regulation 200-1, and any specifications within this contract to the COR.

1.6.2 Compliance with Green Procurement Requirements: Contractor shall follow Federal EPA Comprehensive Procurement guidelines (www.epa.gov/cpg) and Army Contracting Command Quick Guide (https://acc.aep.army.mil/accapps/ACCMAP/Documents/Quick-Guide-for-Sustainable-Procurement.docx) for acquisition of building materials and products and select materials that have a long life cycle; the least toxic materials; recyclable materials; materials that are resource-efficient; materials with the maximum recycled content; materials harvested on a sustained yield basis; and products causing the least pollution during their manufacture, use, and reuse.

1.7 Vehicle Operations: Contractor personnel operating privately owned vehicles on the installation shall have a valid state license to operate a motor vehicle and shall comply with the rules of the road. At any time, the Fort Pickett, Virginia installation police can inspect their vehicles. (Contractor is responsible to ensure all his employees have current vehicle insurance while operating on the Fort Pickett, Virginia installation).

1.8 Contractor Personnel:

1.8.1 Contract Personnel: Provide necessary personnel to accomplish all contract work and services within specified time frames. Personnel must be trained and qualified to perform the requirements specified prior to starting work. Employees shall be able to speak, read, write and understand the English language. No person will be hired whose employment under this award could in any way result in a conflict of interest. The Contractor shall ensure that all personnel are trained and familiar with the TB MED 530/NAVMED P-5010-1/AFMAN 48-147_IP, Tri-Food Service Code, dated 30 April 2014.

1.8.2 Qualifications: All contracting personnel will have a working knowledge of food preparation methods; standardized recipes; the tables of weights and measures; food chemistry; and terminologies relating to food preparation; operating service equipment; sanitation and aseptic techniques and standards. Training in Army food service sanitation and safety training would be preferable; but is not a requirement.

1.8.3. Appearance and Conduct of Personnel (If Using The Government Provided Facility): Contractor personnel shall present a professional appearance and conduct themselves in a manner that does not reflect discredit upon the U.S. Government. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall remove from the job site any employee for reasons of misconduct or security risk. The removal of such person shall not relieve the Contractor of the requirement to perform services.

1.8.4 Uniforms (If Using The Government Provided Facility): The Contractor’s personnel shall be dressed appropriately for the job position. Each employee shall be recognizable as an employee of the Contractor’s company and present a neat appearance. They shall wear the contractor furnished uniforms when on duty. Uniforms shall be in good repair, freshly laundered, well fitting, and in good taste. Uniforms shall not contain commercial advertising except that hats and nametags may contain the Contractor’s name/logo. Shoes shall be clean, of sturdy construction and shall cover the foot to meet sanitation and safety requirements. Open toe shoes, sandals, shoes with high platforms or heels higher than two inches, shall not be worn. Note: Scrubs or hospital uniforms are acceptable. No shorts will be worn in the kitchen.

1.8.5 Hair and Hair Restraints: All personnel entering and/or working in food preparation or service area shall wear hairnets or other effective hair restraints. Personnel with facial hair that cannot be adequately restrained shall be prohibited from food service operations. All hair restraints shall be kept clean.

1.8.6 Personal Hygiene: Contractor shall wash their hands upon reporting for work, immediately after visiting the lavatory, after using tobacco products, and after handling raw meat, poultry, garbage or soiled items. Contractor personnel shall maintain and keep fingernails clean, cut short and devoid of nail polish (food handlers and attendants).

1.8.7 Separation of Duties: Personnel that handle or serve food shall not be used to clean latrines, garbage cans, sewers, drains, grease traps or perform similar custodial duties during periods of food preparation and service.

1.8.8 Loitering (If Using the Government Provided Facility): Contractor employees shall not loiter in any working or patron areas. Upon completion of their assigned shift, employees shall depart the facility. The contractor shall allow only authorized personnel to be present in kitchen, storage, serving, or washing areas.

1.8.9 Jewelry: With the exception of plain wedding bands, food service personnel shall not wear jewelry – including wristwatches, bracelets and facial body piercing objects – while preparing and/or serving food. The wearing of medical alert bracelet or medical alert necklace is authorized.

1.8.10 Use of Tobacco Products: No use of tobacco products in any form will be allowed except during break periods in designated areas outside of the building.

1.8.11 Use of Alcoholic Beverages/Drugs: The use of alcoholic beverages or illegal drugs by Contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove and replace employees who are under the influence of alcohol or drugs.

1.8.12 Performance Requirements: The contractor shall comply with the Government’s performance requirements as defined in the Part 4 entitled “Specific Tasks”. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s). Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The COR(s) shall meet periodically with the contractor to review the contractor's performance.

1.10 Contracting Officer’s Representative (COR): The COR Tracking Tool https://wawf.eb.mil/ under the WideAreaWorkFlow e-Business Suite 5.9.1 for nomination, tracking, documentation, and management of CORs will be used. The COR(s) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the performance requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning performance aspects of the contract; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.10.1 COR(s) shall be responsible for accounting for the dining facilities and Government owned equipment if the contractor uses the Government provided facility. COR(s) shall assure that all Government owned equipment is inventoried and accounted for. CORs shall make the determination as to the necessity for, and requisition of, additional Government equipment and the furnishing thereof to the Contractor.

Part 2

GOVERNMENT FURNISHED FACILITIES AND EQUIPMENT

2. GOVERNMENT FURNISHED FACILITIES AND EQUIPMENT:

2.1 Facilities and Equipment: The Government will provide a dining facility installed with the following equipment: two (2) four-burner stoves, 3 (three) two-door refrigerators, one (1) double-stack convection over, and one (1) griddle. Contractor and Government personnel may at time jointly occupy some facilities. The Government reserves the right to reallocate and relocate assigned facilities during the term of this contract. The Contractor shall not mark or affix decals, emblems or signs portraying the Contractor’s name or logo on Government Facilities or equipment. Upon termination or completion of this contract, assigned facilities shall be placed in a condition at least equal to that existing when the Contractor assumed responsibility for the facilities, fair wear and tear accepted.

2.2 Police and Fire Protection: Fort Pickett, Virginia installation will provide police and fire services, to include fire-fighting, fire prevention and preliminary investigations for the Contractor on Fort Pickett, Virginia installation. The emergency phone number is 911.

2.3 Utilities: The Government will furnish utilities at no cost to the Contractor if the contractor chooses to use the Government provided facility. Utility services to be provided are electricity, telephone, natural gas, steam, water and sewer. The Contractor shall not change or modify utility systems without written approval from the KO. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment. Local "Class C" telephone service is limited to intra-post and Government business only.

2.4 Government Forms and Publications: Forms and publications will be accessed electronically to the maximum extent possible. If required, the Government will provide DoD, Army or Government forms in accordance with AR 30-22/DA Pam 30-22, FM 10-23, TB MED 530, Tri-Service Food Code, and AR 600-38.

2.5 Building Maintenance and Repairs: The Government is responsible for all alterations, repairs, and maintenance, except preventive maintenance of the Government dining facility. The contractor shall notify the COR in writing when obvious building alterations, repairs, or maintenance are required.

Part 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General: The Contractor shall furnish all supplies and equipment required to perform work under this contract that are not listed under Part 2 of this PWS.

3.2 Materials:

3.2.1 Flatware: Contractor will provide salad bowls, plates, napkins, plastic-eating utensils, to-go plates, and drinking cups x 2 for each diner in accordance with the headcount provided, both for remote feeding and in house dining. See paragraph 4.4.2 for description of flatwares. Insulated food and beverage containers will be used to pack meals. Contractor shall provide all insulated food containers and shall be responsible for its cleaning and sanitizing.

3.2.2 Cleaning Supplies: The contractor shall provide all cleaning supplies needed for the government-furnished equipment. The Contractor will provide all other cleaning supplies and other items associated with this dining facility operation that constitute and comply with industry standards.

3.3 Other:

3.3.1 Portable or Mobile Kitchens: If contractor is using portable kitchens, it will be responsible for all trash removal and wastewater from the holding tanks and disposing it in accordance to applicable laws and regulations. Contractor shall be responsible for power generation and all equipment to operate food preparation.

3.3.2 Permits and Responsibilities for Work: The Contractor shall, without additional expenses to the Government, obtain all licenses and permits required for the prosecution of the work.

Part 4

SPECIFIC TASKS

4. GENERAL:

4.1 Basic Services: Contractor shall provide all supplies, labor, tools, and supervision necessary to provide remote feeding for up to 300 Soldiers from 4 June 2019 to 30 June 2019. Contractor shall provide all food supplies and raw subsistence. Meals include breakfast and dinner prepared and packed into three (3) headcount breakdowns which includes the designated DFAC building. The contractor shall deliver all packed meals to two (2) remote locations in the vicinity of grids to be published but as reference refer to PowerPoint attachment (Exhibit 1). 174th INF BDE will be conducting a moving exercise from north to south as their areas expand and contract based off the training plan for the unit. Ask that the provider provide meals NLT 0700 and 1730 hours (local time) each day. The contractor shall provide two sets of insulated food and beverage containers to swap daily to support four locations based on the meals breakdown provided at Exhibit A.

4.1.1 Food Borne Disease Prevention: The Contractor shall cooperate in making employees, facilities and equipment available for all ginger plate culture, rinse test, swab tests, contact plate tests and other microbiological test required by the Government. During actual or suspected food borne disease outbreaks, the Contractor shall make facilities, equipment and employees available for testing and questioning by medical and other investigative personnel. When a food borne outbreak is suspected, food shall not be discarded until directed by the Government.

4.2 SPECIFIC TASKS

4..2.1 Daily Personnel Examinations: The Dining Facility Manager shall inspect contractor personnel for any evidence of communicable diseases such as boils, infectious wounds, open sores or acute respiratory infection prior to commencement of work each. Personnel with any health problems shall not be permitted to work any capacity where there is likelihood of food or food contact surface contamination with pathogenic organisms, or transmitting disease agents to others. Personnel relieved of duty due to physician diagnosed illness must have a medical clearance before returning to work.

4.2.2 Menu: The contractor shall prepare and pack food IAW the following menu guide:

Breakfast:

• Three (3) assorted 100% fruit juices (orange juice being a daily requirement).

• Three (3) assorted fresh fruits (bananas daily)

• Two (2) hot cereal (oatmeal, cream of wheat, grits rotated daily)

• Scrambled Eggs and Hardboiled Eggs

• Two (2) whole grain cold cereals (2 foliate 100% fortified)

• Two (2) meat items rotated daily (bacon, sausage, ham, turkey bacon, turkey sausage and sausage gravy)

• Milk (1%)

• 3 starches (potato, pancakes, fruit pancakes, waffles and French toast daily)

• Assorted breakfast pastries – raised or cake donuts and sweet roll or pastry item

• Two (2) assorted breads (whole grain muffins, assorted breads, biscuits, bagels and English muffins (daily)

• Butter and margarine (daily)

• Caffeinated coffee; decaffeinated coffee, caffeinated tea; decaffeinated tea; 1% milk, 1% chocolate milk, cocoa mix (daily)

• Condiments – hot sauce, salsa, assorted individual packages of jams, jellies, peanut butter, low-fat cream cheese, salt, pepper, seasoned salt, ketchup, regular maple syrup, sugar free syrup, sugar, Splenda, honey, creamers and lemon juice.

• Assorted fresh fruit must be available at every meal.

Dinner:

• One (1) soup – cream or broth (vary daily)

• 2 meat entrees one -1 baked, roasted or broiled with appropriate sauces or gravies. (vary daily for 21 day period).

• Two (2) starches (One (1) potato item daily, with samples such as, mashed potato, scalloped potato, au gratin potato, sweet potato).

• Two (2) cooked vegetables – Broccoli, cauliflower, carrots, peas, corn, yellow beans, green beans, cabbage, spinach, mixed vegetables and other assorted varieties.

• Assorted desserts - 1 of which shall be pie, cake or pastry items and 1 of which shall be fitness oriented, e.g., chilled fruit, frozen yogurt, gelatin or pudding

• Assorted Breads/Rolls: Hot Rolls, Cornbread, Garlic Bread, White, Wheat, Rye or other breads or rolls

• Variety of Hot and Cold Beverages: Coffee caffeinated and decaffeinated, tea caffeinated and decaffeinated, cocoa, water, Three (3) 100% juices, and Three (3) carbonated drinks (soda) to include One (1) diet soda, 1% milk and 1% chocolate milk.

• Two (2) cooked vegetables – Broccoli, cauliflower, carrots, peas, corn, yellow beans, green beans, cabbage, spinach, mixed vegetables and other assorted varieties.

• Salad Bar Items: Mixed salad greens, tomatoes, cucumbers, onions, black olives, Two (2) cubed meat items, carrots, shredded cheese. Any of the following items may also be included: Green olives, broccoli, cauliflower, other raw vegetables, ham, turkey, roast beef, chicken, salami and other meat varieties. One (1) Wet Salads: Potato salad, macaroni salad, tuna salad, chicken salad, pasta salad, cold slaw and other variety of pasta, potato, cabbage or meat based salads.

• Condiments: Butter, margarine, assorted jellies and jams, Two (2) hot sauces and any other sauces which would accompany entrees such as steak sauce, taco sauce, tartar sauce, parmesan cheese, shredded cheese, diced tomatoes, sliced tomatoes sliced cheese, shredded lettuce, salsa bacon bits, cream cheese, sour cream, BBQ sauce, mayonnaise, mustard, relish, ketchup, salt, pepper, seasoned salt, sugar, Splenda, honey, lemon and other items as applicable.

• Assorted fresh fruit must be available at every meal.

Desserts:

Baked goods 1 type (cake, fruit and cream pies, pudding, 1 low calorie)

“Victory Meal” 30 June 2019

Deserts:

Baked goods 3 types (cake, fruit and cream pies, pudding, 1 low calorie)

4.2.3 Food Preparation: The contractor shall perform to the standards specified in this section. The contractor will provide all personnel with the appropriate supplies (gloves, aprons, hats, etc.) as necessary to provide safe food production.

4.2.4 Beverage Preparation: The Contractor shall provide a minimum of two different beverages in addition to milk and coffee (e.g., punch, iced tea, soda). Individual serving or bulk serving are accepted.

4.2.5 Packing: The contractor shall pack all meals into authorized insulated food and beverage containers. The contractor shall pack separate meals set to support two (2) training locations. The containers shall be prepared, used, and cleaned in accordance with ATP 4-41, Para 5-43-48. The contractor shall provide two (2) sets of food and beverage containers to swap daily. The contractor shall furnish single-use cups, plates, flatware (fork, knife, and spoon), paper goods, utensils, and all condiments in individual serving packets for the remote feeding sites.

4.2.6 Delivery: The contractor shall deliver all meals in the quantities referenced in Exhibit 1 (PowerPoint presentation) to two remote locations as stated in Paragraph 4.1 above.

4.3 Cleanup:

4.3.1 Trash/Solid Waste Disposal: The Contractor shall follow the Quality Standards as established by the Government and in accordance with the Food and Drug Administration (FDA) Food Code TB MED 530, Tri-Service Food Code. The Contractor shall provide all cleaning supplies. The Contractor shall perform the following:

The contractor shall provide trash bags for use in the Government provided dining facility. Trash cans shall be kept covered except for cans actively being used in food preparation areas. When filled, the cans shall be removed to the proper storage area for pickup. The contractor shall make maximum effort to reduce and prevent waste.

4.3.2 Grease Traps: The contractor shall on a weekly basis, flush and clean with a grease-cutting agent (i.e. Dawn dishwashing liquid or equal) the grease traps located in the dining facility. Grease will not be dumped into the sewer system, dumpster, or on the ground.

4.3.3 Housekeeping Services (if using the Government provided facility): The Contractor shall furnish housekeeping services in the food service facility. The contractor shall furnish all cleaning supplies and equipment necessary to perform these services. Immediately after each use, all equipment and supplies shall be properly stored. However, weather, traffic, or other conditions may demand additional cleaning by the Contractor to ensure that facilities and equipment are clean, neat and sanitary.

4.3.4 Insect and Rodent Control (if using the Government provided facility): Fly control will be the contractor responsibility; fly bait and strips can be used outside around the trashcans and periodic pest control services. Fly strips are the only authorized method for inside the building. The contractor shall notify the COR any time insect rodent activity or harborage is discovered to receive additional Government-furnished pest control services

4.4 Contractor Manpower Reporting (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs shall be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31. 2018. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

PART 5

TECHNICAL EXHIBIT LISTING

5. TECHNICAL EXHIBIT LIST:

5.1 Technical Exhibit 1 – Performance Requirements Summary

5.2 Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services (Tasks)

Incentive (Positive and/or Negative) (Impact on Contractor Payments)

PWS Paragraph 4.2.1 Personnel Examinations Daily

# 2 PWS Paragraph 4.2.2 The contractor shall prepare food IAW the menu guide

Daily

# 3 PWS Paragraph 4.2.3 The contractor will provide all personnel with the appropriate supplies (gloves, aprons, hats, and etc.) as necessary to provide safe food production.

Daily

#4 PWS Paragraph 4.2.4 The Contractor shall provide a minimum of two different beverages in addition to milk and coffee (e.g., punch, iced tea, soda). Individual serving or bulk serving are accepted.

Daily

# 5. PWS Paragraph 4.2.5 Packing The contractor shall pack all meals and beverages IAW the referenced PWS paragraph

# 6 PWS Paragraph 4.2.6 Delivery Meals shall be delivered IAW the quantity referenced in Technical Exhibit A and delivered NLT 1730 hours local time Daily

#7 PWS 4.3.1

Trash/Solid Waste Disposal – contractor shall meet the requirements referenced in the PWS Paragraph

# 8 PWS Paragraph 4.3.2 Grease Traps (if applicable) contractor shall meet the requirements of the referenced PWS Paragraph

Weekly

TECHNICAL EXHIBIT 2

Acceptable surveillance methods include:

· 100 Percent Inspection With this method, performance is inspected/evaluated at each occurrence. This method is often costly but can be necessary due to health, safety and other considerations.

· Random Sampling Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained.

· Periodic Inspection. This method, sometimes called “planned sampling,” consists planned sampling at specific dates or time intervals. It may be appropriate for tasks that occur infrequently, and where 100 percent inspection or random testing is not desired.

· Customer Input. Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to complain consistently when the quality of performance is poor, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, preferably on a standard form.

PERFORMANCE ASSESSMENT: Each phase of the requirements is subject to Government Inspection. This will occur either during the Service Provider’s operations or upon completion of the tasks. The Government will evaluate the effectiveness of the Service Provider’s performance at its discretion. The standard for performance is provided in the Performance Work Statement (PWS).

SURVEILLANCE: The Contracting Officer Representative (COR) will perform surveillance of the Service Provider as outlined below. When a deficiency is identified the Service Provider will respond to the COR within 4 hours of receipt, and complete corrective action within 24 hours of receiving a deficiency. The Service Provider will reply in writing to the COR by the required suspense date explaining why performance was unacceptable, how the discrepancy was or will be corrected, and how recurrence of the problem will be prevented in the future.

RESPONSE TO CONCERNS NOTED BY THE GOVERNMENT: When the KO or Contracting Officer Representative brings concerns to the Service Provider, the Service Provider shall respond in the format, and within the response time, required by the KO or Contracting Officer Representative.

CONTRACT DISCREPANCY REPORT (CDR): When a service is defective, the Government will issue the Service Provider a CDR. The Service Provider shall reply in writing by the required suspense date explaining why performance was unacceptable, what was done to correct the problem, and how recurrence of the problem will be prevented in the future. The Contracting Officer Representative will evaluate the Service Provider’s explanation and determine if other remedies are applicable.

CUSTOMER COMPLAINT: When a Customer is dissatisfied with the quality of a required service the Contracting Officer Representative will forward to the Service Provider for response. The Service Provider will respond to the Contracting Officer Representative within 4 hours of receipt, and complete corrective action within 24 hours of receiving complaint. The Service Provider will reply in writing to the Contracting Officer Representative by the required suspense date explaining why performance was unacceptable, how the discrepancy was or will be corrected, and how recurrence of the problem will be prevented in the future. Discrepancies identified on Customer Complains will not be added to the defective samples found under random sampling for the purposes of reductions in contract payment. However, if the discrepancy is not corrected by the time a scheduled inspection is conducted and it is found to be defective within selected samples, it will be counted as a defect.

INCIDENTAL OBSERVATIONS: Incidental Observations. When a deficiency is identified by other than scheduled inspection or customer complaint the Government will issue an Incidental Observation. The Service Provider will respond to the Contracting Officer Representative within 4 hours of receipt, and complete corrective action within 24 hours of receiving complaint. The Service Provider will reply in writing to the Contracting Officer Representative by the required suspense date explaining why performance was unacceptable, how the discrepancy was or will be corrected, and how recurrence of the problem will be prevented in the future. Discrepancies identified on Incidental Observations will not be added to the defective samples found under random sampling. However, if the discrepancy is not corrected by the time a scheduled inspection is conducted and it is found to be defective within selected samples, it will be counted as a defect.

UNSCHEDULED EVALUATIONS: Unscheduled evaluations will be conducted weekly to monitor any or all problem areas in contract performance, recurring deficiencies or those requirements that have no specific inspection procedures, as frequent as necessary to confirm the Service Provider is identifying deficiencies, is correcting the problems and is managing to ensure satisfactory performance is sustained.

DOCUMENTATION: The COR will maintain on file in separate file folders the following:

· Correspondence between the Service Provider and COR.

· Correspondence between the KO and COR.

· Correspondence between the Service Provider and KO.

· Incidental observations conducted by COR or other Government representatives.

· Unscheduled evaluations conducted by COR.

· Scheduled evaluations conducted by COR.

· Validated customer complaints.

Health and Safety inspections performed by other Government representatives.