Attachment_0002-QASP.PDF

Quality Assurance Surveillance Plan (QASP) For

The United States Army Inspector General School (TIGS) Investigative Interview

(Whistleblower Reprisal Scenario) Human Simulation Software and Interactive Media

Instruction (IMI) Module

07/13/2018 Version 1.0

1 Vision 2 Mission 3 Purpose 4 Authority 5 Roles and Responsibilities

5.1 Program / Project Manager

5.2 Contracting Office (KO)

5.3 Contracting Officer's Representative (COR)

5.4 Other Key Government Personnel

5.5 Contractor Representatives

6 Performance Requirements and Method of Surveillance

6.1 Contract Surveillance

6.2 Surveillance Matrix

Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) .......... Error! Bookmark not defined.

Appendix 3 - Customer Complaint Record ............... Error! Bookmark not defined.

Appendix 4 - Performance Assessment Report (PAR) ............ Error! Bookmark not defined.

Quality Assurance Surveillance Plan (QASP)

TIGS Investigative Interview (Whistleblower Reprisal Scenario) Human Simulation Software and Interactive Media Instruction (IMI) Module (herein, “Whistleblower Reprisal HSS & IMI Module”)

1 Vision

Award a Performance Based Contract for the development and delivery of role-play simulation software to enhance and augment US Army TIGS’ training objectives.

2 Mission

The U.S. Army TIGS is a training facility used to train and educate Army, Navy, Air Force, and Marine Corps Inspectors General (IG). IGs are required to perform four (4) major functions; Inspections, Assistance, Investigations, and Teaching/Training. Nested within these functions is the requirement to conduct interviews, sensing sessions, and other information gathering techniques necessary to glean information and support IG Reports and finding statements. IG reports may adversely affect those who are being investigated and may remain in their official record for up to thirty (30) years. For this reason, it is vital for IG students to learn and practice Whistleblower Reprisal investigative techniques using proven and highly effective training tools.

3 Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government-developed document used to determine if the Contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored?

How monitoring will take place?

Who will be conduct the monitoring?

How monitoring efforts and results will be documented?

The Contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan (QCP), if required. The QASP provides the structure for the Government's surveillance of the Contractor's performance to assure that it meets contract standards. It is the Government's responsibility to be objective, fair and consistent in evaluating Contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the Contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on Contractor performance.

The Government may provide a copy of the QASP to the Contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4 Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation (FAR), Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract. This acceptance is to be executed by the Contracting Officer or a duly authorized representative.

5 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

5.1 Program / Project Manager

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the Government's behalf.

Assigned PM: Vernon B. Crocker Organization or Agency: Department of the Army Inspector General (DAIG) Telephone: 703-614-2759 Email: Vernon.b.crocker.civ@mail.mil

5.2 Contracting Office (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the Contractor receives impartial, fair, and equitable treatment under this contract.

Determine and document the final assessment of the Contractor's performance in the Governments past performance tracking system.

Assigned KO: Rebecca L. Markell

Organization or Agency: Army Contracting Command – New Jersey (ACC-NJ) Telephone: 973-724-3181 Email: rebecca.l.markell.civ@mail.mil

5.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the Contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process.

The COR shall keep a Quality Assurance file that accurately documents the Contractor's actual performance. The purpose is to ensure that the Contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting Contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: Charles W. Cannon, Jr.

Organization or Agency: Department of the Army Inspector General (DAIG) Telephone: 703-805-3906 Email: Charles.w.cannon6.civ@mail.mil

5.4 Other Key Government Personnel

Assigned Contract Specialist: Reagan Weltner Organization or Agency: Army Contracting Command – New Jersey Telephone: 973-724-5664 Email: Reagan.w.weltner.civ@mail.mil

5.5 Contractor Representatives

The following employees of the Contractor serve as the Contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award) Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address> Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address> Other Key Contract Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

6 Performance Requirements and Method of Surveillance

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

6.1 Contract Surveillance

The goal of the QASP is to ensure that Contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of Contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor's performance. Additionally, this QASP is based on the premise that the Contractor, not the Government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

The COR will submit monthly COR reports documenting the Contractor’s performance through the DoD CORT tool for review by the KO. At any time during performance, if the Contractor is not satisfactorily meeting the contract requirements, the KO or the COR will issue a request for Corrective Action to the Contractor documenting the deficiency. The Contractor shall respond to the request with a plan for correcting the problem and/or mitigating any further risks to the delivery schedule for Government review and approval.

6.2 Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the Contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the Contractor's performance as it relates to the performance element standards. The Performance Requirements Summary (PRS) should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of Contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix

Statements Standards/AQLs Inspections Ratings 3.1 Develop Work Plan – Timeline/ Integrated Master Plan Schedule to be delivered at Post Award Conference.

Contractor shall produce/deliver/ and maintain Work Plan – Timeline (IMS).

Deliverables:

A001 Work Plan/IMS

a) Standard: Meets Schedules

AQL: 100%

compliance

b) Standard:

Comprehensive

AQL: N/A

What: Work Plan/IMS How: Review of Deliverable Frequency: Once Who: COR Standard(s):

Inspection applies to all standards

3.1 The Contractor shall develop the Investigative Interview (Whistleblower Reprisal Scenario) Human Simulation Software module.

Deliverables:

A005 Monthly progress reports

a) Standard:

Recommended solutions and procedures are implementable

AQL: N/A

b) Standard: Ensure compatibility with existing methods/programs

AQL: N/A

What: Software Module How:

Observation/progress reports Frequency: Monthly Who: COR Standard(s):

3.2.1 The Contractor shall plan, attend, coordinate, support and conduct conferences, meetings, and reviews (hereinafter called “reviews”).

Deliverables:

A002 Conference Agenda A003 Meeting Minutes

a) Standard: Meets Schedules

AQL: 100%

compliance

b) Standard:

Comprehensive

AQL: N/A

What: Meeting Support How: Observation Review of Deliverables Frequency: As needed Who: COR Standard(s):

3.2.2 The Contractor shall coordinate, plan, support, conduct and attend a Post- Award Kick Off Conference Deliverables:

A002 Agenda A003 Meeting Minutes

a) Standard: Meets Schedules

AQL: 100%

b) Standard:

Comprehensive AQL: Not Applicable

What: Kick off meeting How: Observation Customer feedback Review of deliverables Frequency: Once Who: COR Standard(s):

3.2.3.a The Contractor shall participate in TIGS learning objective meeting no later than 15 days following post-award kick off.

a) Standard: Meets Schedules

AQL: 100%

Compliance

What: Meeting support

Review of deliverables Frequency: once Who: COR

Deliverables:

A002 Conference Agenda A003 Meeting Minutes

Standard(s):

3.2.3.b Monthly in progress reviews (or as needed).

Deliverables:

A002 Conference Agenda A003 Meeting Minutes A005 Monthly Progress Reports

a) Standard: Meets Schedules

Review of deliverables Frequency: Monthly Who: COR Standard(s):

3.2.4 The Contractor shall participate in a Content Design meeting following the learning objective meeting Deliverables:

A002 Conference Agenda A003 Meeting Minutes

a) Standard: Meets Schedules

Review of deliverables Frequency: Once Who: COR Standard(s):

3.3 The Contractor shall develop a Design Document in advance of the final Instructional Media Design Package.

Deliverables:

A004 Design Document

a) Standard: Meets Schedules

AQL: 100%

Compliance

b) Standard: Meets key requirements in 3.4

What: Design Document How: Observation Customer feedback Review of deliverables Frequency: Once Who: COR Standard(s):

3.3.5 The Contractor shall utilize a configuration management website to provide data storage and management of information collected during the design, development, and evaluation of all training during the contracted period of performance.

Deliverables:

A006 Configuration Management Document

a) Standard:

Comprehensive AQL: All comments included

What: Configuration Management Website How: Review of Deliverables Frequency: Randomly Who: COR Standard(s):

3.3.6 The Contractor shall develop the IMI to meet the latest SCORM specification supported by the ILE as of the date of contract award.

Deliverables:

A002 Monthly Report

a) Standard: Meets Specifications

What: IMI

Deliverables Frequency: Once Who: COR

Standard(s):

3.4 Key Requirements: the Contractor

shall develop human simulation software and IMI module shall consist of human simulation which can be used to support and enhance student interview skills and techniques. This module will be scenario-based training which shall encompass the minimum requirements listed in 3.4 of the PWS.

a) Standard: Meets Specifications

AQL: 100%

b) Standard: Takes advantage of innovations

AQL: N/A

c) Standard: Effective

AQL: N/A

What: Software & IMI product Frequency: Randomly throughout project Who: COR Standard(s):

3.5 The Contractor shall provide all data

deliverables, complete beta testing and deliver the DVD Installation Package in accordance with the requirements of 3.5.

Deliverables:

A007 DVD Installation

a) Standard: Complete AQL: 100% of program objectives

b) Standard: Compliant with requirements

AQL: 100%

c) Ensure compatibility with existing devices/systems

What: DVD delivery

Deliverables Frequency: Once Who: COR Standard(s):

3.5 SCORM Simulation Package: The

Contractor shall deliver a SCO for use on Army IG website as described in the

PWS.

a) Standard: Meets Specifications

What: Simulation Package How: Review of Deliverables Frequency: Once Who: COR Standard(s):