DRAFT_SOW_CALLYO_2018.docx

Statement of Work (SOW) for CALLYO System Procurement

7 May 2018

Headquarters United States Army Criminal Investigation Command

PROPERTY OF THE UNITED STATES GOVERNMENT

COPYING, DISSEMINATION OR DISTRIBUTION OF THESE DRAWINGS, PLANS OR SPECIFICATIONS TO UNAUTHROIZED USERS IS PROHIBITED

LAW ENFORCEMENT SENSITIVE

PROPERLY DESTROY DOCUMENTS WHEN NO LONGER NEEDED

DO NOT REMOVE THIS NOTICE

1.0 BACKGROUND:

Headquarters US Army Criminal Investigation Command (CIDC) requires the use covert listening and recording devices during investigations where covert Special Agents and Military Police assigned to CID work to conduct drug operations, or stolen property investigations, or a variety of felony crime investigations.

The CID mission is to investigate all felony crimes related to, or of interest to, the US Army. As the primary investigation organization within the Army, CID is focused on the following requirements:

· Serious crime

· Sensitive and/or serious investigations

· Collection, analysis and dissemination of criminal intelligence

· Protective service operations

· Forensic Laboratory support

· Maintenance of Army Criminal Records

· Logistics Security CID investigations take place both on and off military installations, and range in scale from solo investigations to large scale events in cooperation with local, state, and other federal agencies when appropriate.

CID employs highly trained Special Agents and other support personnel, operates a certified forensic laboratory, and provides protective services, polygraph services, computer crimes specialists, and intelligence analysts.

2.0 REQUIREMENTS

Army CID requires a variety of covert listening devices for officer safety. Officers who are providing back up to the covert Agent must be able to clearly hear the covert operative and in some cases where legal authorization is obtained be able to record the covert conversations. The Callyo system provides covert lines that may be used on any smart phone device to communicate with an offender. An electronic record is maintained of the calls and the duration. In the event there is legal authorization the ability to record the conversation is also available. Further during covert operations the covert officer provides a covert number to all of the backup Agents and they may call the line and all be active (listening to everything that is happening) real time while the covert transaction takes place. There have been departments in the past that have had in excess of 50 officers on the line in a backup role. This is also used for “pre-text” phone calls where victims of sexual assault call the offender and they are given a text to follow – and the line is recorded (this is of course accomplished with proper legal authority), the equipment makes it possible to obtain excellent recordings.

USACIDC requires a variety of covert listening devices for officer safety. Officers providing back up to the covert Agent must be able to clearly hear the covert operative and, in cases where legal authorization is obtained, be able to record the covert conversations. USACIDC’s digital audio technical listening, receiving and Recording devices for covert surveillance require the following:

Covert lines for use with any smart phones

Permanent electronic records of all calls and duration

Ability to record the conversation (with legal authorization)

An associated covert number for each covert line

The ability for multiple backup officers to call the line, while it stays active, and monitor conversations in real time

Allow oversight of each time the system is used, and on what number (embedded within the software)

Recordings must be HD quality, stored securely, and easily downloadable from the software

The ability to be used for pre-text phone calls (victims to suspects)

2.1 DESCRIPTION OF SUPPLIES AND MAINTENANCE SUPPORT:

The contractor will provide one (1) Callyo Basic System (overall software system) for one year or 12 months; 150 Callyo lines for a period of 12 months (to be utilized by the entire command); 100,000 Callyo Credits (Pre-Paid with Rollover for the entire command); 24x7x365 Tactical Support; international number support. There will be three option years for the contract and the contractor shall provide the Callyo basic system; 150 additional Callyo lines (so that the numbers change and are reissued annually); and Eight (8)(per Battalion) annual licenses (for the stand alone software which manages the call history and recordings) per user for a period of 12 months per option year.

2.2 PERIOD OF PERFORMANCE:

The contractor shall provide the Callyo System products within 180 days of order.

2.3 CONTRACT TYPE:

The government anticipates award of a firm-fixed price type contract for the Callyo System for one year with three option years.

3.2 INSPECTION/ACCEPTANCE TERMS: Inspection and Acceptance shall be at destination.

POC:

a. Forensic Technical

Name: David J. Zeliff Position Title: Forensic Science Officer Phone: (571) 305-4351 Email: david.j.zeliff.civ@mail.mil

3.3 PLACE OF PERFORMANCE

Callyo will be split up between seven (7) separate Battalion level elements in CONUS locations

a. Washington CID Battalion, Fort Myer, VA

b. 10th MP Battalion (CID), Fort Bragg, NC

c. Fort Benning CID Battalion, Fort Benning, GA

d. 502nd MP Battalion (CID), Fort Campbell, KY

e. 11th MP Battalion (CID), Fort Hood, TX

f. 22nd MP Battalion (CID), Joint Base Lewis-McChord, WA

g. 19th MP Battalion (CID), Schofield Barracks, HI

h. MPFU

3.4 HOURS OF OPERATION

0700-1800hrs Monday-Friday

3.5 RECOGNIZED HOLIDAYS

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day