SurveySoftwareSolution_BidSpecs.docx

This is a bid specification document for a Survey Software Solution contract with a two-year agreement term. The solution must provide unlimited access to comprehensive engagement tools including surveys, questions, maps, forums, and pages, along with unlimited open-ended comments and responsive, multi-lingual engagement formats. The platform requires unlimited RESTful API capabilities for custom integrations, a comment moderation toolkit with 24/7/365 monitoring, and automated two-way synchronization with Facebook and Instagram posts. Additional unlimited features include project and initiative listings with summary statistics, comment tagging with translation and sentiment analysis, data analytics with comparative and location-based insights, in-person kiosk and paper survey support, meeting participation tools with real-time results, custom real-time data reports, public dashboards, unique email endpoints for each project, machine learning tools for qualitative analysis, census-backed demographic analysis, and resident customer relationship management with individual profile management capabilities.

Pricing must be quoted on a two-year agreement basis with fiscal year pricing defined separately for annual approval and invoicing. The contract includes unlimited strategic engagement consulting, with training and technical support limited to four hours per month for an unlimited number of initiatives. Respondents must submit a fully completed copy of Supplement A demonstrating architectural compliance, standards adherence, and service requirement fulfillment as specified in the supplementary documentation.