Statement of Work.docx
DOCX document 33 KB Posted
- Attached to
- Cytoflex S Service Contract for Pullman, WA Federal contract opportunity
- Solicitation number
- 12905B24Q0180
About this file
This document is a Statement of Work (SOW) for a Service Contract for a Cytoflex S instrument located at the Animal Disease Biotechnology Facility in Pullman, Washington.
The key requirements of the SOW are for a service contract that provides certified parts and labor, travel expenses, an annual preventive maintenance visit, a guaranteed onsite response time of 72 hours, remote technical support, software and engineering updates, and application support. The government will provide access to the instrument as well as any necessary data files or reagents. The service provider must have knowledgeable service engineers and be able to resolve issues rapidly to minimize instrument downtime.
The related federal contract opportunity is a Request for Quotation (RFQ) issued by the Department of Agriculture's Agricultural Research Service Pacific West Area, with a solicitation number of 12905B24Q0180. The RFQ is for a 12-month service agreement with four 12-month option years. Offers are due by July 30, 2024 and should be submitted to the email address provided.
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| File | Type | Posted |
|---|---|---|
| Terms and conditions.docx | DOCX document |
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Text version
Statement of Work (SOW) Project: ADRU Cytoflex S Service Contract
GENERAL INFORMATION
1.0 Scope of Work: The goals of this project are to have a service contract for the Cytoflex S that is located in ADBF 3047, Pullman, WA 99163. The service contract covers parts and labor in the event of a system failure, upgrades to the data collection/analysis software etc.
CONTRACTOR REQUIREMENTS
2.0 Technical Requirements/Tasks:
The service agreement must meet the following requirements:
· Certified parts and labor.
· Travel expenses.
· An annual preventive maintenance visit and instrument health check.
· A guaranteed onsite response time.
· Remote technical support.
· Software and Engineering updates.
· Application support.
· Remote connectivity for troubleshooting.
3.0 Government Furnished: For the service contract, the government will provide access to the instrument in the case where repairs are required. There may be occasions in which the government provides access to data files that demonstrate the issues associated with the required repairs and or access to quality control and/or cleaning reagents that would be difficult for a service technician to maintain. The government will provide access via room 3047 of the Animal Disease Biotechnology Facility on the campus of Washington State University.
4.0 Deliverables / Schedule:
· Key to the continued success of the ADRU generating data with the Cytoflex S is limited downtime. The service provider must be able to resolve issues rapidly. This resolution may come in the form of remote support via phone or email, via service technician control of the instrument via remote connection, or onsite repairs/resolution of the issues encountered. The service provider must be able to be on site within 72 hours of the initiation of the service call.
6.0 Travel: Travel to the ADBF on the campus of Washington State University must be included in the service contract either as part of an annual preventive maintenance visit or as a response to the initiation of a service call.
7.0 Contractor’s Key Personnel: Service engineers that have knowledge of the instrument in question as well as the applications the instrument is being used for is required.
8.0 Security Requirements: None noted.
9.0 Data Rights: None noted.
10.0 Section 508 – Electronic and Information Technology Standards: None noted.
File details come from the government source that posted it. Updated .