Attachment_1_-_Statement_of_Work.pdf

STATEMENT OF WORK FOR

MAINTENANCE SERVICES FOR KIP LARGE WIDE-FORMAT ENGINEERING

TECHNICAL EQUIPMENT

LOCATION -Philadelphia

MODEL-7900 SIN 1200392 KIPFOLD 7900 SIN BF12385147-803

7900 SIN 12000387 KIPFOLD 7900 SIN BF12385256-803

LOCATION -Newport

MODEL-7700 SIN 12050929 KIPFOLD 7700 SIN 13200031

INTRODUCTION-

DLA Document Services seeks to enter into a single award contract for maintenance and repair of Wide-Format black and white (B&W) Engineering Technical Drawing Equipment. And the following associated ongoing services:

- Maintenance and Repair of the Equipment;

- Meetings, Reports and Administration Regarding the Equipment.

1.0 MAINTENANCE AND REP AIRS

1.1 The Contractor shall maintain at least 90% Monthly Uptime Availability (MUA) per machine. Refer to Section 2.0 Meetings, Reports and Administration, Para 2.2 for reporting requirements.

1.2 The Contractor shall replace, at no cost to the government, any device that does not maintain at least a 90% MUA two (2) times in any 180 day period with an equivalent device as evaluated and approved by DLA Document Services. Any replacement of a device must be accepted and approved via modification through the DLA Document Services Contracting Officer.

1.3 The Contractor shall provide 8:00 am-5:00 pm, local time, maintenance and repair coverage which includes eight-hour service response for maintenance services including travel, parts, labor, software version upgrades (up to the hardware capability) and retrofits for all equipment including all components. A telephone call shall not be deemed as an acceptable service response. The service technician must call the primary operator within four-hours to discuss the service problem and time of arrival. The technician must be able to perform all aspects of maintenance.

1.4 The Contractor must ensure all maintenance technicians are eligible for access to Department of Defense facilities in accordance with the authority in DoD Directive (DoDD)

5143.01 (Reference (a)) Directive Type Memorandum (DTM 09-012) which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD

SP700017Q0044 Statement of Work Attachment 1