Attachment_1_PWS.pdf

Performance Work Statement Custodial Service

1.0 Description of Services-Defense Logistics Agency (DLA) The Norfolk office requires a commercial custodial service for a 6,000 sq. ft. building. The building consists of 15 office spaces, 2 restrooms (1 Women/1 Men) a kitchen/break area, and a conference room. The square footage is broken down into sections, see below:

The Contractor shall provide all management, supervision, transportation, labor, equipment, materials, tools and supplies necessary to provide custodial services at the following location:

DLA Document Services, 1641 Morris St., Norfolk, VA 23511.

The contractor must supply all cleaning equipment and supplies to include: toilet paper, paper towels, and soap dispenser liquid for restroom/kitchen area, trash bags/liners, brooms, mops and vacuum cleaner.

1.1 Facility Cleaning Service:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Concrete, etc...)

Hard floors shall be free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective cleaning. After cleaning, floor surfaces shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, walk-off mats, rugs and other easily moveable items shall be moved to maintain floors underneath these items and items returned to their original and proper position after cleaning.

A separate mop shall be used for each of the locations: restrooms, kitchen/break room, and the production non-carpeted floors (3 mops total). The mop heads shall be disinfected and hung to properly dry at the end of mopping. Mop heads shall be replaced monthly, i.e. every 30 days.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use high efficient vacuum cleaners that offer high airflow, high efficiency HEPA filtration and an

ITEM QUANTITY

VINYL COMPOSITION TILE (KITCHEN/RESTROOM) 400 Square Feet CONCRETE FLOOR AISLES (PRODUCTION) 2000 Square Feet CARPET (PRODUCTION) 2000 Square Feet CARPET (OFFICE) 1600 Square Feet

PAPER TOWEL DISPENSER 3

TOILET PAPER DISPENSEER 4

SOAP DISPENSER 3

adjustable rotating brush agitation for more effective soil removal. Chairs, trash receptacles, walk-off mats, rugs and other easily moveable items shall be moved to maintain floors underneath these items and items returned to their original and proper position after cleaning.

1.1.3 Clean Glass/Mirrors. Clean interior and exterior of glass doors (entrance glass doors and double glass doors). Glass shall be clean and free of dust, smudges, streaks and spots. There shall be no water spots or streaks on the glass or adjacent fixture or furniture when the job is done.

1.1.4 Trash Collection/Removal Building occupants shall place trash in plastic lined bins. The contractor shall collect and dispose of all trash from these centralized locations and install new plastic trash bags in the containers, if the plastic lining is soiled, ripped or no longer effectively holding trash. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. See below for quantity/location for trash bins:

1.2 Restroom Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, dispensers, plumbing fixtures, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, and metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Toilets and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks, spots and/or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean drinking fountain, only one (1), All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

TRASH BIN LOCATION QTY

TRASH BINS (OFFICE 3 GALLON) 30

TRASH BINS (KITCHEN/RESTROOM 32 GALLON) 3

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms, to include feminine product disposal bins, shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Facility Cleaning Schedule

1.3.1 Twice a week (Tuesday & Thursday):

-Toilets, sinks, urinals – Clean/sanitize/polish -Trash containers – Empty/line/clean/sanitize -Soap/towel/tissue/napkin dispensers – Fill/clean/sanitize -Glass/mirrors – clean/sanitize -Chrome hardware – Clean/polish -Floors – Sweep/damp mop/sanitize -Partition walls for stalls/urinals/doors – Damp wipe/spot clean -Floor drains – Clean -Entrance glass doors and double glass door – Clean -Break room – wipe down tables, counters/clean 2 microwaves inside

1.3.2 Bi-weekly:

-Production concrete floors – sweep and damp mop

1.3.3 Once a month (approximately every 30 days, i.e. cannot vacuum on the 20th of one month and then vacuum again on the 1st, needs to be approximately every 30 days):

-Office Carpet – vacuum

1.4 Miscellaneous Requirements.

Turn off unnecessary lights.

Report fire hazards, conditions, and items in need of repair to the COR.

Turn in lost and found articles to the COR.

Contractor shall display closed signs when cleaning restrooms.

Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.0 CUSTODIAL WORK QUALITY REQUIREMENTS:

2.1 Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur.

2.2 Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the KO a Corrective Action Report (CAR) for issuance to the contractor. The contractor shall respond to the CAR and return it to the KO within 10 calendar days of receipt.

2.3 Performance Assessment.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the cleaning schedule Periodic validations will be conducted on a scheduled basis (weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.1.1 Any unsatisfactory inspection (defect(s)) result shall be recorded, and the Contractor shall re-perform the service within 2 hours after notification.

2.3.1.2 Not meeting the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the KO.

2.3.1.3 Not meeting the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute any and all remedies in accordance with the FAR 52.212-4 (m), Contract Terms and Conditions – Termination for Cause.

2.3.1.4 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The KO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor.

Validated customer complaints shall be re-performed within 2 hours of notification.

3.0 GOVERNMENT FURNISHED USE OF FACILITIES AND SERVICES.

3.1 Government Furnished Supplies and Equipment. None.

3.2 Utilities The government will provide electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract.

3.3 Parking. There is a large parking area in front and on the side of the bldg. KBB available for vendors/contractors (less than 1 minute walk to Bldg. KBB). This parking area doesn’t have any restrictions and is free of charge. There will not be designated parking available on site for contractor employees.

3.5 Custodial Closets. Custodial closets or storage areas will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials, in buildings where available. The Contractor will be required to maintain odorless and clean closets where applicable. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for custodial service use will be locked. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or custodial closet or for the Contractor’s employees’ personal belongings.

4.0 GENERAL INFORMATION

4.1 Hours of operation/Working hours-Normal working hours for this facility are 6:00 AM to 4:00 PM, Monday through Friday excluding Federal, State and local holidays. All work shall be accomplished during normal working hours.

4.2 Federal Holidays. The below Federal Holidays are the holidays that can interrupt the

Tuesday/Thursday cleaning schedule. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

New Year’s Day - 1 January Independence Day - 4 July Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4 Contractor/Employee Base Pass and Identification and Vehicle Passes. All contractor employees will be subject to a criminal history background check. Vehicle registration, proof of insurance and a valid driver's license must be presented for vehicles.

Contractor needs to have an active Rapid Gate pass or be able to access Norfolk Naval Base (NAVSTANORVA) unescorted for all custodial employees and vehicles

4.5 Environmental Requirements. The contractor is to adhere to all applicable, Federal, State and local environmental codes and regulations. Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.6 Traffic Laws. The Contractor and its employees shall comply with all base traffic regulations.

4.7 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle.

4.8 Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.9 Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract.

This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

4.9.1 The government is authorized to restrict the employment under this contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.10 Safety Requirements and Reports. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the COR as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

4.11 MANPOWER REPORTING-IAW DLAD 37.103-90(e)(1), the following requirement applies: CONTRACTOR MANPOWER REPORTING LANGUAGE FOR CONTRACT

PERFORMANCE WORK STATEMENTS

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for services provided under this contract/purchase order via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014.

Contractors may direct questions to the help desk at: http://www.ecmra.mil.