SOW_(SP7000-16-Q-1024).pdf

STATEMENT OF WORK FOR

MAINTENANCE SERVICES FOR KIP LARGE WIDE-FORMAT ENGINEERING

TECHNICAL EQUIPMENT

LOCATION – Philadelphia

MODEL – 7900 S/N 1200392 KIPFOLD 7900 S/N BF12385147-803

7900 S/N 12000387 KIPFOLD 7900 S/N BF12385256-803

LOCATION – Newport

MODEL – 7700 S/N 12050929 KIPFOLD 7700 S/N 13200031

INTRODUCTION-

DLA Document Services seeks to enter into a single award contract for maintenance and repair of Wide-Format black and white (B&W) Engineering Technical Drawing Equipment. And the following associated ongoing services:

- Maintenance and Repair of the Equipment;

- Meetings, Reports and Administration Regarding the Equipment.

1.0 MAINTENANCE AND REPAIRS

1.1 The Contractor shall maintain at least 90% Monthly Uptime Availability (MUA) per machine. Refer to Section 2.0 Meetings, Reports and Administration, Para 2.2 for reporting requirements.

1.2 The Contractor shall replace, at no cost to the government, any device that does not maintain at least a 90% MUA two (2) times in any 180 day period with an equivalent device as evaluated and approved by DLA Document Services. Any replacement of a device must be accepted and approved via modification through the DLA Document Services Contracting Officer.

1.3 The Contractor shall provide 8:00 am-5:00 pm, local time, maintenance and repair coverage which includes eight-hour service response for maintenance services including travel, parts, labor, software version upgrades (up to the hardware capability) and retrofits for all equipment including all components. A telephone call shall not be deemed as an acceptable service response. The service technician must call the primary operator within four-hours to discuss the service problem and time of arrival. The technician must be able to perform all aspects of maintenance.

1.4 The Contractor must ensure all maintenance technicians are eligible for access to Department of Defense facilities in accordance with the authority in DoD Directive (DoDD)

5143.01 (Reference (a)) Directive Type Memorandum (DTM 09-012) which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD

SP7000-16-Q-1024

installations and stand-alone facilities. Technicians not eligible will not be acceptable for the performance of maintenance or repair functions.

1.5 The contractor must obtain appropriate security clearances, up to “secret,” for its technicians who service equipment located in restricted-access facilities. DLA-Document Services will assist the contractor with this task. DLA-Document Services estimates that this requirement will apply to no more than 5 of the 10 locations. The process to obtain a clearance will include filing a DLA form 1728, to be submitted to DLA HQ, for each contractor technician, in order to perform background verifications.

2.0 MEETINGS, REPORTS AND ADMINISTRATION

2.1 The Contractor shall prepare and submit an Installation Report that includes, at a minimum, the serial number and location to include DLA Document Services Office Group, military installation, and building number as applicable. The report will be sent to the COR named in the contract and to the Contracting Officer.

2.2 The Contractor shall provide a single POC for administration of the contract and a single POC for service issues. The Contractor shall prepare and deliver a monthly Availability Equipment Report via mail or fax to each Office Group Production Manager and COR named in the Delivery/Task order. At a minimum the report shall contain the following for each device placed:

Location Product Name Serial Number Units Produced Number Monthly of Service Calls Monthly Total Downtime Available Hours Percentage of Up-Time/Availability

2.3 The Contractors’ Administrative POC and the Contractors’ Service POC shall attend, as requested by DLA Document Services a teleconference with the COR and others to discuss the report set forth in paragraph 2.2, above. The meeting discussion will be based on previous month(s) machine information.

2.4 The Contractor shall provide the COR with a Training Completion Report for all DLA Document Services personnel trained. The report must include trainee’s name, location, date, and equipment make and model trained on. Each report will be sent to the DLA Document Services POC responsible for that equipment location as indicated in the contract.

2.5 The monthly Security Vulnerability Report shall be provided by the Contractor to the COR. The report shall contain the location of all devices, product name, serial number, details of the security vulnerability and its status.

3.0 CONSUMABLE SUPPLIES

3.1 The Contractor shall provide all consumable supplies necessary for device operation using an automatic replenishment system.

3.1.1 The phrase "consumable supplies" means all supplies necessary for device operation including but not limited to toner, developer, fuser oil, replacement parts, etc.

Paper and staples are excluded from the definition of consumable supplies.

3.1.2 ·The phrase "automatic replenishment system" means a process where the contractor, without prompting of any sort from DLA Document Services, continuously delivers those consumable supplies to ensure the equipment it delivers under this contracting action runs properly while maintaining or exceeding the MUA set forth at paragraph 3.1.

3.1.3 The contractor shall be responsible for the reclamation of expended toner cartridges, fuser modules, overflow containers and any other consumable items considered recyclable or hazardous to the environment. Prepaid mailing labels are one acceptable means for reclamation.

3.1.4 The contractor will be responsible for supplying current and updated Material Safety Data Sheets on all consumables, supplied by the vendor, required to operate the equipment.

3.2 A minimum of a three month supply of all consumable supplies will be provided for each device at the time of equipment delivery and set-up. This will allow for usage analysis in support of the automatic replenishment process. The contractor shall have the automatic replenishment process in place and fully functional within 90 days of the device installation.

4.0 INVOICES.

3.1 The Vendor shall electronically submit “two in one invoices” in accordance with the Defense Federal Acquisition Regulations Supplement (DFARS) Clause 252.232-7003.

5.0 CONTRACTOR MANPOWER REPORTING

IAW DLAD 37.103-90(e)(1), the following requirement applies;

Contractor manpower reporting language for performance work statement;

The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecrnra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than Oct 31 of each calendar year, beginning with 2014.

Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.