SP7000-14-Q-0015_Attachment_3_-_QASP.pdf

Attachment 3 – QASP SP7000‐14‐Q‐0015

QUALITY ASSURANCE SURVEILLANCE PLAN

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Work Statement (PWS) standards that will be included in the contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for Cause, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer – A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determination and findings on behalf of the Government.

Contracting Officer’s Representative (COR) – An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract.

The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6. METHODS OF QA SURVEILLANCE

Contractor Performance Assessment Reporting System (CPARS) Requirements:

(a) The Contractor, in performing this contract, will be subject to past performance assessment in accordance with FAR 42.15 and the Contractor Performance Assessment Reporting System (CPARS) Guide at:

http://www.cpars.navy.mil/cparsfiles/pdfs/navycparsmanual/pdf. All information contained in the assessment may be used by the Government, within the limitations of FAR 42.15, for future source selections in accordance with FAR 15.304 where past performance is an evaluation factor. Assessments will be conducted as prescribed by CPARS guidance.

(b) The contractor will be provided with a copy of the assessment. The contractor will have 30 calendar days to submit comments, additional information, or rebut statements if warranted or desired. The contractor must strictly control access to the assessment while in the contractor’s possession and must ensure that the assessment is never released to persons or entities outside of the contractor’s control. After receipt of Contractor’s comments or expiration of the 30 day comment period, whichever occurs first, and depending on the Contractor’s response, the Government will:

(i) If no comments are received; close the CPARS by the assessing official rep and Reviewing Official.

(ii) If Contractor concurs with the assessment; accept/update and close the CPARS and forward comments to all reviewers.

(iii) If Contractor does not concur with the assessment, coordinate a final response with Reviewing Official, Assessing Official Representative, and Assessing Official.

(iv) Enter the final Government response and close CPARS.

(c) After completion of one of the appropriate actions, the Assessing Official will notify all individuals that the report is complete. The assessment is considered complete when signed by the Assessing or Reviewing Official.

(d) The official responsible for the corporate operating unit being assessed can submit a written request to receive a copy of the completed CPARS assessment. The assessment is not subject to the Disputes clause of the contract, nor is it subject to appeal beyond the review and comment procedures described above and in the CPARS Guide. Refer to:

http://www.cpars.csd.disa.mil/ for details and additional information related to CPARS, CPARS user access (which includes obtaining a PKI certificate), how contract performance assessments are conducted, and how Contractors participate.

7. PERFORMANCE MEASUREMENT

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Devices installed at the site specific within the following time frames from receipts of an order from DLA Document Services.

‐ Up to 100 devices per contracting action 30 calendar days ‐ 101-200 devices per contracting action 45 calendar days ‐ 201-500 devices per contracting action 60 calendar days ‐ More than 500 per contracting action 90 calendar days

Performance Work Statement (PWS) reference: 2.2 Acceptable Performance Level (APL): 100% timely Reporting Tools: CPARS, CORT Tracking Tool and other Past Performance Records Surveillance Method: COR/Customer Feedback

2. Provide a toll free telephone number(s) to place service maintenance calls and order consumable supplies. The contractor shall affix its toll free telephone number(s) on each device placed on this contract, as well as the DLA Document Services EMS sticker. (DLA Document Services will provide the stickers). In addition, the contractor shall ensure each device has the manufacturer’s name, model number, and machine serial number legibly stamped or affixed to the device in a readily accessible location. See PWS for all details.

PWS reference: 2.3 APL: 100% compliant

3. Remove all devices and associated supplies from Government premises within 30 calendar days of contract expiration or receipt of a valid removal order. See PWS for all details.

PWS reference 2.4 APL: 100% timely

4. Upon termination or expiration of the contract, the hard drive and/or any component containing residual data, will be removed by the vendor/contractor and turned over to DLA Document Services (or its designated assignee) and provide written verification to the designated COR. See PWS for all details.

PWS reference: 2.4.1 APL: 100% timely & compliant

5. Provide on-site training in English within three (3) business days after installation to key operators. A training schedule shall be established prior to device delivery and shall be noted on the installation report. See PWS for all details.

PWS reference: 3.1

6. Upon request and no more than four (4) sessions per contracted year, provide additional training within five (5) business days. See PWS for all details.

PWS reference: 3.2

7. Maintain each device at a minimum of 95% monthly available rate. Respond to work stoppage situations within two (4) business hours of service call and non-work stoppage situations within four (4) business hours of service call. See PWS for all details.

PWS reference: 4.1, 4.2, 4.3 and 4.4

8. Inform the designated COR within two (2) business days of the determination that device is non- repairable and provide comparable replacement device within two (2) business days from receipt of an order from Contracting Officer.

PWS reference: 4.6

9. Provide all required supplies (including staples) necessary for the operation of the device.

Paper is excluded as a consumable supply. Deliver all required consumable supplies to the designated locations listed on the delivery schedule within two (2) business days after receipt of an order.

PWS reference: 5.1 & 5.2

10. Provide to the designated COR quarterly usage reports. Reports are due the 15th of each Fiscal Year Quarter (October, January, April, and July). See PWS for report requirements. See PWS for all details.

PWS reference: 6.1

11. Submit a device installation report to the designated COR within ten (10) calendar days after installation. See PWS for the installation report submission requirements.

PWS reference: 6.2

12. Provide service history reports to the designated COR within five (5) business days of the request. See PWS for report requirements.

PWS reference: 6.3

13. Provide a monthly summary of training five (5) business days after completion by serial number and listing personnel trained

PWS reference: 6.4

14. Maintain an accurate listing of all devices under contract and provide to the designated COR with the monthly invoice. See PWS for requirements for listing.

PWS reference: 6.5

15. After completion of relocation provide a delivery report to the designated COR within ten (10) calendar days after the installation. See PWS for all details.

PWS reference: 8.1 and 6.2

16. Provide, upon installation, two (2) hours of technical and analyst support to the agency network administrator onsite for each device installed. See PWS for additional information. See PWS for all details.

PWS reference: 10.3