16-R-5004_Attach_4_PPQ-1.docx

Attachment 4

PAST PERFORMANCE QUESTIONNAIRE FOR SERVICES RFP SP4703-16-R-5004

Submit completed past performance questionnaire form by February 26, 2016 to:

Ellen Steinmetz Phone: (804)-279-5548 Fax: (804) 279-3246 Email: Ellen.Steinmetz@dla.mil (EMAIL IS PREFERRED)

This office is in the process of conducting selection for firms to provide Defense Logistics Agency (DLA) Continuous Process Improvement (CPI)/Lean Six Sigma (LSS) Support Services in providing administrative, analytical, operational, and technical assistance to the DLA CPI Officer and other DoD agencies.

I am contacting you in reference to _______________ who has given us your name as a reference. My questions pertain to their record of past and current performance (if applicable). Where the term “vendor” is used below, it refers to this firm. The information that you provide will be used in the best value evaluation. Therefore, it is important that your information be as factual and accurate as possible.

(1) Name Vendor questionnaire is being completed for:

(2) Contract Number:

(3) Role Contractor played in Prior Contract

Prime

Joint Venture Team Member

Subcontractor

(4) Proposed Role in Pending Contract

Prime

Joint Venture Team Member

Subcontractor

(5) Length of time your agency/firm has been involved with the Offeror:

(6) Contract type:

(7) Contract value:

(8) Description of service:

(9) Is Performance on this contract being reported in CPARS

No, complete page 2 of questionnaire

Yes, answer question (i) below

(i) Has the scope of work significantly changed since the last CPAR?

No

Yes, provide details in (iv) below

(ii) Have there been any significant changes in contractor performance between the last CPAR and now?

No

Yes, answer question (iii) below

(iii) Has an out-of-cycle CPAR been initiated to document changes in performance?

No, provide details of changes in (iv) below

Yes

(iv) Comments to support answers to questions (i), (ii) and (iii):

(10) Name of agency/company completing questionnaire:

(11) Name of person completing questionnaire:

(12) Email address of person completing questionnaire:

(13) Title of person completing questionnaire:

(14) Phone number of person completing questionnaire:

(15) Date questionnaire is being completed:

ADDITIONAL INFORMATION

RATING SCALE: Please use the following ratings to answer the questions on page 3.

NOTE: For statements indicating less than “Acceptable”, please provide a brief explanation in the comments section of the survey.

a.) QUALITY OF SERVICE:

(1) The Vendor provided a product or service that complied with the contract requirements, specifications, and standards of quality.

(2) The Vendor submitted accurate deliverables / reports.

(3) The Vendor established & maintained a quality program to ensure the ongoing quality of all significant processes.

(4) The Vendor utilized personnel that were appropriate to the effort performed.

b.) COST CONTROL:

(1) The Vendor performed the effort within the estimated cost/price.

(2) The Vendor submitted accurate invoices on a timely basis.

(4) Vendor’s response to change order was timely and accurate. If the changes in costs/price were initiated or caused by the Vendor please explain in Comments Section.

c.) TIMELINESS OF PERFORMANCE AND DELIVERABLE SCHEDULE:

(1) The tasks required under this effort were performed in a timely manner and in accordance with the performance schedule, deliverable schedule and period of performance of the contract.

(2) The Vendor was responsive to technical and/or contractual direction.

d.) MANAGEMENT APPROACH AND BUSINESS RELATIONSHIPS:

(1) The Vendor demonstrated effective management over the effort performed.

(2) The Vendor maintained an open line of communication so that the Contracting Officer’s Representative (COR) and/or Contracting Officer’sTechnical Representative (COTR) were apprised of technical, cost, and schedule issues.

(3) The Vendor presented information and correspondence in a clear, concise, and businesslike manner.

(4) The Vendor promptly notified the COR, COTR and/or Contracting Officer in a timely manner regarding urgent issues.

(5) The Vendor cooperated with the Government in providing flexible, proactive, and effective recommended solutions to identified risk areas and/or critical program issues.

(6) The Vendor planned for initial implementation of the project and achieved operation of task requirements once the contract began.

e.) MANAGEMENT OF KEY and NON-KEY PERSONNEL:

(1) The labor turnover in key personnel labor categories was minimal and did not adversely affect Vendor’s performance.

(2) The Vendor provided the proposed qualified personnel to fulfill the requirements of the contract.

(3) The Vendor maintained a trained, qualified and experienced workforce in sufficient numbers to meet contract requirements.

f.) CUSTOMER SATISFACTION:

(1) The services provided adequately met the needs of the program for the contract task requirements.

(2) The Vendor was able to perform with minimal or no direction from the COR or the COTR.

(3) I am satisfied with the performance of the Contractor under this effort.

COMMENTS:

Source Selection Information – See FAR 2.101 and 3.104 Page 1