SP470217Q0023_Section_A_-_M.pdf

Contractor POC:

Contractor Phone #:

Contractor E-mail:

Invoicing POC:

Phone #:

E-mail:

Wide Area Workflow (WAWF) All payments will be processed and submitted through Wide Area Workflow.

Information for Wide Area Workflow (WAWF) Invoicing: Use 2 in 1 document Invoice. To ensure timely payment the vendor should enter the required info in WAWF on the day the material ships from their facility.

Contractors/vendors not using WAWF will need to register for WAWF in order to gain access to the new MyInvoice functionality.

Wide Area Workflow (WAWF) is a secure web based system for electronic invoicing, receipt, and acceptance.

WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

WAWF is in accordance with the 2001 National Defense Authorization Act (DFARS 252.232-7003/252.232-7006 Electronic Submission of Payment Requests - January 2004) which requires claims for payment under a Department of Defense Contract to be submitted in electronic form.

As of March 03, 2008, DOD has issued a final rule amending the Defense Federal Acquisition Regulation supplement (DFARS) to require use of the Wide Area Workflow as the only acceptable electronic system for submitting requests for payment (invoices and receiving reports) under DOD contracts.

Government credit card would not be utilized for this purchase request. All payments will be processed and submitted through WAWF "only".

When creating invoice in WAWF Contractor "must" input DoDAAC# SC0707 under Service Acceptor field. Otherwise the payment wouldn’t be process on time.

Below web link for Wide Area Workflow Reference Guidance for Vendors. (Note: this guidance would help the vendor the entire process of registration, submitting, void, and track invoices in WAWF).

https://wawf.eb.mil

DLA WAWF Assistance (General Questions) 703-767-1915 wawf@dla.mil

When entering an invoice in WAWF, please use a unit of issue (UOI) of MO. In addition, for billing purposes, the CLIN is “flipped”. Enter invoices as shown below: Enter invoices as shown below:

WAWF Entry = Qty – X.XX, U/P - $1.00, UOI - MO

For WAWF assistance contact: Shannon Wagner at 614-692-6426 (Shannon.Wagner@dla.mil)

REAL ID ACT

Current Status of States/Territories The Department of Homeland Security (DHS) announced on December 20, 2013 a phased enforcement plan for the REAL ID Act (the Act), as passed by Congress, that will implement the Act in a measured, fair, and responsible way.

Enforcement

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ATTACHMENT # 1

CONTINUED ON NEXT PAGE

mailto:wawf@dla.mil

If a state or territory does not receive a new extension Federal agencies may not accept licenses and identification cards issued by these states and territories beginning January 30, 2017.

C05 Changes to Key Personnel (OCT 2016)

Certain skilled, experienced, professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. These are defined as "key personnel" and are those persons whose resumes are submitted as part of the technical/business proposal for evaluation. The contractor shall use key personnel as identified in its proposal during the performance of this contract and will request contracting officer approval prior to any changes. Requests for approval of any changes shall be in writing with a detailed explanation of the circumstances necessitating the change. The request must contain a complete resume for the new key personnel and any other pertinent information, such as degrees, certifications, and work history. New key personnel must have qualifications that are equal to or higher than those being replaced. The contracting officer will evaluate the request and notify the contractor whether the requested change is acceptable to the Government.

ANTITERRORISM TRAINING BY CONTRACTOR

(a) In accordance with DOD Instruction 2000.16 and DLA Instruction 6308, Level 1 Antiterrorism (AT Training must be completed on an annual basis by all employees of the contractor performing under this requirement and may be accomplished by one or two means:

1. Under the instruction of a qualified Level 1 AT Awareness Instructor

2. Competition of a DoD-sponsored certified computer or web-based distance learning instruction for Level 1 AT Awareness, which can be found at http://jko.jten.mil/courses/atl1/launch.html for non_CAC holders and https://jkodirect.jten.mil/Altas2/faces/page/login/Login.seams for CAC holders.

(b) Specifically, only those employees whose contract performance requires them to have routine access to federally-controlled facility and/or routine access to a federally-controlled information system must take the training. Also note that the contractor shall coordinate with the Contracting Officer for those employees that require access only intermittently or for a period of less than six months, to determine if the training is required.

(c) Upon initial hire the contractor will contact the onsite DLA Antiterrorism Officer (ATO) to schedule the initial training.

(d) The Certificates are valid for one year; therefore, training shall be completed every year for the duration of the contract.

(e) The contractor shall maintain copies of all training certificates for the duration of the contract and may be required to supply copies of the training certificates to the Contracting Officer no more than biannually for submission to the ATO.

eCMRA - Contractor Manpower Reporting Application

In accordance with FAR 37.103-90 the contractor is requested to complete the following:

(i) The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

(ii) Reporting input will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014.

Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

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SECTION A - SOLICITATION/CONTRACT FORM

TABLE OF CONTENTS

DESCRIPTION PAGES

Solicitation/Contract Form 1 - 3 Table of Contents 6 Schedule of Supplies/Services 8 - 11 Performance Work Statement 12 - 20

QASP 21 - 25

Solicitation Clauses / Provisions 26 - 51

1. FOB Destination is required

2. Inspection and Acceptance at Destination is required.

3. Offers are required to be received by January 12, 2018 at 3:00 PM Eastern Standard Time.

4. CONTRACT QUANTITY LIMITATIONS

Minimum is 1 class, Maximum is 30 classes for the base year and each option year if exercised

5. An Indefinite Quantity Contract (IQC) may be awarded as a result of this solicitation. Individually funded delivery orders will be issued against the resulting IQC for classes identified as being in the parameters of the Performance Work Statement (PWS). Any IQC awarded as a result of this solicitation does not constitute an obligation of funds.

DESCRIPTION OF PRODUCTS AND SERVICES

The contractor shall provide Enterprise Change Management training pursuant to DLA Instruction 5010.01, which identifies the Prosci ADKAR ® Model as the approach designated for use throughout the Defense Logistics Agency (DLA) for Change Management.

PERIOD OF PERFORMANCE

The Period of Performance shall be for a basic year with two 1-year options for a total of three years.

QUOTE PREPARATION COSTS

The Government shall not be responsible or liable for any costs incurred by any parties in the preparation and submission of any technical quote or price quote in response to this RFQ.

SUBMISSION OF QUESTIONS

Should the vendor have any questions with regards to the RFQ, they should submit them, via e- mail, to Karl Hinch at Karl.Hinch@dla.mil . All questions must be received by 3:00 PM EST January 4, 2018.

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VENDOR PROPOSAL INSTRUCTIONS AND REQUIREMENTS

VENDOR INSTRUCTIONS

1. Period for Acceptance of Offers: The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

2. Offeror Submittal Requirements: In order to be further considered for award, offeror shall submit the following as part of their quote:

Signed 1449 Completed clause fill-ins Completed pricing Documents and CLINS Acknowledgement of any solicitation amendments Requirements included in the PWS All two Option years must be quoted to be considered for award.

If applicable, include GSA Contract number with relevant information to contract.

3. The Government will issue a single IQC resulting from this RFQ to the responsible vendor whose quote conforming to the RFQ will be most advantageous to the Government, price and other factors considered.

Therefore, it is important that your initial quote submittal is on the most favorable terms and complies with all instructions contained in this request. The Government also reserves the right not to issue an award as a result of this request if such an award is determined to be contrary to the best interests of the Government.

4. Exceptions to any terms and conditions of the RFQ may make the quote unacceptable.

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SECTION B

SUPPLIES/SERVICES: U099-V00007702

ITEM DESCRIPTION: See Attached PWS

SERVICES – PROSCI CHANGE MANAGEMENT COURSE

BASE YEAR:

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

0001 U099-V00007702 1 YR $ $

PRICING TERMS: Firm Fixed Price

PERIOD OF PERFORMANCE: February , 2018 – February , 2019

The below line items 1 – 5 are provided for reference only. All orders and invoicing for the base year will be initiated by an order issued against the Indefinite Quantity Contract (IQC).

Item No. Deliverable

PWS

Paragraph

Duration Estimated Quantity Unit Price

Change Management Certifications Course 1.2.1 3 days

Minimum – 1 Maximum - 6

2 Sponsor Briefing 1.2.2 1/2 day Minimum – 1 Maximum - 6

Change Management Workshop for Project Managers 1.2.3 1/2 day

Minimum – 1 Maximum - 6

4 Program for Managers 1.2.4 1 day Minimum – 1 Maximum - 6

5 Employee Orientation 1.2.5 1 day Minimum – 1 Maximum - 6

ITEM DESCRIPTION: See Attached PWS

SERVICES – PROSCI CHANGE MANAGEMENT COURSE

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

0002 U099-V00007702 1 YR $ $

PRICING TERMS: Firm Fixed Price

PERIOD OF PERFORMANCE: February , 2018 – February , 2019

Vendors are to provide a Unit Price for Travel to the locations listed below for the base year.

All travel costs will be submitted and reimbursed in accordance with the Joint Travel Regulations (JTR).

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Item No. DLA Installation Address City, State, Zip Code Unit Price

Defense Supply Center Columbus 3990 E. Broad Street Columbus, OH 43213

Defense Supply Center Philadelphia 700 Robbins Avenue Philadelphia, PA 19111

Defense Supply Center Richmond

8000 Jefferson Davis Highway Richmond VA 23297

4 HDI Federal Center 74 Washington Avenue, N Battle Creek, MI 49017

5 DLA Ft. Belvoir 8725 John J.

Kingman Road Ft Belvoir, VA 22060

DLA Distribution Center 2001 Mission Drive New Cumberland, PA 17070

OPTION YEAR 1:

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

1001 U099-V00007702 1 YR $ $

PRICING TERMS: Firm Fixed Price

PERIOD OF PERFORMANCE: February , 2019 – February , 2020

The below line items 1 – 5 are provided for reference only. All orders and invoicing for the base year will be initiated by an order issued against the Indefinite Quantity Contract (IQC).

Item No. Deliverable

PWS

Paragraph

Duration Estimated Quantity Unit Price

Change Management Certifications Course 1.2.1 3 days

Minimum – 1 Maximum - 6

2 Sponsor Briefing 1.2.2 1/2 day Minimum – 1 Maximum - 6

Change Management Workshop for Project Managers 1.2.3 1/2 day

Minimum – 1 Maximum - 6

4 Program for Managers 1.2.4 1 day Minimum – 1 Maximum - 6

5 Employee Orientation 1.2.5 1 day Minimum – 1 Maximum - 6

ITEM DESCRIPTION: See Attached PWS

SERVICES – PROSCI CHANGE MANAGEMENT COURSE

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

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1002 U099-V00007702 1 YR $ $

PRICING TERMS: Firm Fixed Price

PERIOD OF PERFORMANCE: February , 2019 – February , 2020

Vendors are to provide a Unit Price for Travel to the locations listed below for option year 1.

All travel costs will be submitted and reimbursed in accordance with the Joint Travel Regulations (JTR).

Item No. DLA Installation Address City, State, Zip Code Unit Price

Defense Supply Center Columbus 3990 E. Broad Street Columbus, OH 43213

Defense Supply Center Philadelphia 700 Robbins Avenue Philadelphia, PA 19111

Defense Supply Center Richmond

8000 Jefferson Davis Highway Richmond VA 23297

4 HDI Federal Center 74 Washington Avenue, N Battle Creek, MI 49017

5 DLA Ft. Belvoir 8725 John J.

Kingman Road Ft Belvoir, VA 22060

DLA Distribution Center 2001 Mission Drive New Cumberland, PA 17070

OPTION YEAR 2:

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

2001 U099-V00007702 1 YR $ $

PRICING TERMS: Firm Fixed Price

PERIOD OF PERFORMANCE: February , 2020 – February , 2021

The below line items 1 – 5 are provided for reference only. All orders and invoicing for the base year will be initiated by an order issued against the Indefinite Quantity Contract (IQC).

Item No. Deliverable

PWS

Paragraph

Duration Estimated Quantity Unit Price

Change Management Certifications Course 1.2.1 3 days

Minimum – 1 Maximum - 6

2 Sponsor Briefing 1.2.2 1/2 day Minimum – 1 Maximum - 6

Change Management Workshop for Project Managers 1.2.3 1/2 day

Minimum – 1 Maximum - 6

4 Program for Managers 1.2.4 1 day Minimum – 1 Maximum - 6

5 Employee Orientation 1.2.5 1 day Minimum – 1 Maximum - 6

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ITEM DESCRIPTION: See Attached PWS

SERVICES – PROSCI CHANGE MANAGEMENT COURSE

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

2002 U099-V00007702 1 YR $ $

PRICING TERMS: Firm Fixed Price

PERIOD OF PERFORMANCE: February , 2020 – February , 2021

Vendors are to provide a Unit Price for Travel to the locations listed below for option year 2.

All travel costs will be submitted and reimbursed in accordance with the Joint Travel Regulations (JTR).

Item No. DLA Installation Address City, State, Zip Code Unit Price

Defense Supply Center Columbus 3990 E. Broad Street Columbus, OH 43213

Defense Supply Center Philadelphia 700 Robbins Avenue Philadelphia, PA 19111

Defense Supply Center Richmond

8000 Jefferson Davis Highway Richmond VA 23297

4 HDI Federal Center 74 Washington Avenue, N Battle Creek, MI 49017

5 DLA Ft. Belvoir 8725 John J.

Kingman Road Ft Belvoir, VA 22060

DLA Distribution Center 2001 Mission Drive New Cumberland, PA 17070

PREP FOR DELIVERY:

Commercial Packaging is Acceptable

SC0922

DLA LAND AND MARITIME

FACILITES ENGR BLDG 308 WI

3990 E. BROAD ST BLDG 308

COLUMBUS OH 43218-3990

US

Attn: Shannon Wagner

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PERFORMANCE WORK STATEMENT

Prosci Change Management Course

1. Introduction

The objective of this PWS is to obtain training through Prosci. The purpose of this training is to provide Enterprise Change Management training pursuant DLA Instruction 5010.01, which identifies the Prosci ADKAR ® Model as the approach designated for use throughout the Defense Logistics Agency (DLA) for Change Management. DLA has had a Corporate License with Prosci, Inc. since 2009. This license provides DLA basic corporate-level access to all the models, toolkits and instructional support materials Prosci Inc. has developed and published in support of their ADKAR ® Change Management methodology.

Background

1.1 Period of Performance

Required performance period for this contract:

Classes will be coordinated between the DLA Training POC and the contractor no less than 30 days prior to the class start date. The DLA Training POC will be provided at the time of award.

Period of performance: Date of award through 12/31/2021

1.2 Specific Requirements

1.2.1 Change Management Certification Course

The contractor will provide a minimum of one and a maximum of six (6) three-day for Change Management course. The training objectives for the Prosci Change Management course and the content of paragraphs 1.3 and 1.4.1 are as follows:

a. Understand the fundamentals of change and change management

b. Understand how effective change management improves organizational results

c. Articulate the value of change management to peers and leaders with a presentation on the business case for change management

d. Walk away with a change management plan

e. Learn to apply the Prosci ADKAR Model to facilitate individual change

f. Achieve certification in the Prosci change management methodology

g. Gain access to Prosci change management tools

1.2.2 Sponsor Briefing

The contractor will provide a minimum of one (1) and a maximum of six (6) ½-day Sponsor Briefing course. The training objectives for Prosci Sponsor Briefing course and the content of paragraphs 1.3 and 1.4.2 are as follows:

a. Gain an appreciation for their role as a sponsor from a senior Prosci facilitator with executive experience to reinforce learning in a peer-to-peer context

b. Clarify the role of senior leaders as sponsors in times of change

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c. Assess their own level of competency in sponsoring and leading strategic changes

d. Understand how effective change management improves organizational results

e. Learn how to position themselves and their projects for strategic success

f. Learn immediately applicable tactics for becoming a more active and visible sponsor

g. Explore best practices research on the connection between sponsorship, the people side of change and achieving organizational results

h. Evaluate their current change portfolio to identify project and people-side risks

i. Understand how to ensure adequate resourcing for change management at the initiative and project level

1.2.3 Change Management Workshop for Project Managers

The contract will provide a minimum of one (1) and a maximum of six (6) 1/2-day Change Management Workshop for Project Managers. The training objectives for Change Management Workshop for Project Managers course and the content of paragraphs 1.3 and 1.4.3 are as follows:

a. Create a common framework for engaging with change management practitioners

b. Learn to identify when their project needs change management

c. Map change management work to their project using the Prosci Change Management Blueprint

d. Understand how change management supports the adoption and usage of change initiatives

e. Understand the connection between employee adoption and project results and outcomes

f. Identify impacted employee groups

1.2.4 Program for Managers

The contract will provide a minimum of one (1) and a maximum of six (6) one-day Change Management Program for Managers. The training objectives for Change Management Program for Managers course and the content of paragraphs 1.3 and 1.4.4 are as follows:

a. Understand foundational aspects of change management and the critical role managers play in the change process

b. Gain an appreciation for the impact of change management on organizational results

c. Learn a practical framework for processing the many changes that impact them

d. Work within the context of a current change impacting their team

e. Practice using the tools available to them in the Change Management Guide for Managers toolkit

f. Understand how to apply the Prosci ADKAR® Model to facilitate individual change and identify reasons for employee resistance

g. Create action plans to move employees past barrier points and to the desired future state.

1.2.5 Employee Orientation

The contract will provide a minimum of one (1) and a maximum of six (6) one-day Employee Orientation. The training objectives for Employee Orientation course and the content of paragraphs

1.3 and 1.4.5 are as follows:

a. Evaluate a current change in their jobs to understand and internalize learning

b. Learn how to use the Prosci ADKAR® Model to identify their points of resistance

c. Discover how to communicate about a change in a way that is productive and proactive

d. Create proactive strategies for overcoming their own resistance

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e. Become confident and empowered in the change process rather than victimized by it

1.3 Scope

a. The scope of work is a three (3) day Prosci Change Management course. The training will allow the participants to gain the knowledge, skills, and tools to drive successful change initiatives within Defense Logistics Agency. This course will hold up to twenty (20) students.

b. The scope of work is a ½-day Sponsor Briefing. The training will provide senior leaders with the knowledge and ability to improve change outcomes. Leveraging an organization’s current strategic change portfolio, demonstrating the critical connection between effective change management and achieving business results within Defense Logistics Agency. This course will hold up to ten (10) students.

c. The scope of work is a 1/2-day Change Management Workshop for Project Managers.

This course enables project managers to integrate change management into active projects.

d. The scope of work is a one-day (1) Change Management Program for Managers that addresses barriers to change and lead their teams proactively to a future state with improved organizational results. This course will hold up to twenty (20) students.

e. The scope of work is a one-day Employee Orientation giving employees the ability to process changes that are impacting them; equipping them with the framework and skills to lead themselves through change and transform their organization from a culture of resistance to a culture of resilience. This course will hold up to twenty (20) students.

f. Courses will/may be held at Columbus, Ohio; Richmond, Virginia; Fort Belvoir, Virginia; Philadelphia, Pennsylvania; New Cumberland, Pennsylvania; Battle Creek, Michigan.

g. The Contractor is responsible for ensuring that instructors meet all the requirements under this PWS. The Contractor is required to meet the objectives identified for the course and the Contractor must have the capability to deliver the course in a traditional classroom setting. The Contractor is required to have an instructor onsite and ready to teach the designated course no later than 30 days after receipt of the task order..

1.4 Materials

The Contractor will provide student materials either with a hard copy or in an accessible electronic format. Contractor will be responsible for delivery of instruction to participants including the preparation, copying, binding, and distribution of all required course materials in both electronic and hard copy format for course. Contractor must have a lesson plan for each of the lessons which incorporate course goals. Course rosters and class evaluations are to be provided within 3 days of class completion. Certificate of completion will be provided for each student who successfully completes the class upon course completion.

1.4.1 Prosci Change Management Certification Training

Each participant will receive program workbook, assessments, handouts, Best Practices in Change Management Report, Employee’s Survival Guide to Change, Change Management: the People Side of Change, ADKAR: A Model for Change in Business, Government and our Community, and a one-year subscription to the Prosci Practitioner eToolkit.

1.4.2 Prosci Sponsor Briefing

Each participant will receive program workbook, assessments, handouts, Executive Summary of Change Management, Best Practices in Change Management, Change Management: The People Side of Change, and ADKAR: A Model for Change in Business, Government, and Our Community.

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1.4.3 Change Management Workshop for Project Managers

Each participant will receive Change Management Blueprint, Change Management Best Practices Research Expose, Recorded Webinar: Integrating Change Management and Project Management, Change Management: the people side of change, ADKAR: A Model for Change in Business, Government and our Community

1.4.4 Program for Managers

. Each participant will receive program workbook, assessments, handouts, Change Management Guide for Managers toolkit, Best Practices in Change Management, Change Management: the people side of change, Employee Survival Guide to Change, and ADKAR: A Model for Change in Business, Government and our Community

1.4.5 Employee Orientation

Each participant will receive program workbook, assessments handouts, Employee Survival Guide to Change, and ADKAR: A Model for Change in Business, Government and our Community

2. Instructor Responsibilities

The course content will be taught utilizing various instructional methods to include exercises, cases studies, or other interactive instructional methods. The instruction should create a learning experience that is informative, engaging, and enjoyable for the participants. Contractor should present current and relevant information to ensure that the information relayed can be used/applied in everyday situations. Contractor will ensure that the identified learning objectives are incorporated into the lessons.

Contractor must be willing to let participants with disabilities to record the class. Student performance or conduct issues will be brought to the attention of the COR. Course rosters and class evaluations are to be provided within 3 days of class completion to the COR. Certificate of Completion will be provided for each student who successfully completes the class.. DLA Training Subject Matter Experts personnel may attend the course to observe the presentation and may offer suggestions regarding the presentation. Those individuals will not be counted as part of the participants. Suggestions made by DLA personnel shall be incorporated as fully as possible.

2.1 Hours of Operation

Contractor Personnel must be readily available throughout the entire period of performance at the specified sites from 0800-1700 hours. Courses will be scheduled within 30 days of award.

2.2 Specific Contractor Experience

The Contractor will ensure course instructors have the highest level of professionalism and ethical conduct while conducting course sessions and when present in DLA facilities and on Government property. All Contractors/Instructors will be vetted for base access via a Career Criminal History check through the National Crime Information Center (NCIC). If there is a reasonable basis to believe, based on the criminal history that issuance of an access credential poses an unacceptable risk to the installation/mission, the Contractor will not be approved for access. If there is any basis to believe that access to the base installation may be denied, the

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Contractor will notify the Government immediately. Foreign National Contractors must be approved by the Chief of Security & Emergency Services prior to arrival.

Course instructors will have the experience and education required to instruct the scheduled course and display the proper etiquette and decorum with the participants. They also need to know a variety of teaching strategies and will display the ability to:

(1) Establish credibility

(2) Connect with learners

(3) Manage the learning environment

(4) Communicate and present effectively

(5) Use questioning and probing skills

(6) Provide feedback and positive reinforcement

(7) Use training methods and media appropriately

(8) Apply adult education principles and methods in the classroom environment

Course Contingencies. Should a contingency occur necessitating a substitute instructor, the Contractor will notify the Government immediately. Contingencies include but are not limited to: illness, family emergency, inclement weather, inability to obtain installation access, etc.

Additional costs associated with the occurrence of a contingency will be paid by the Contractor.

The Contractor shall provide a qualified substitute instructor without a break in training services.

Provide a resume for the substitute instructor for Contracting Officer’s Representative (COR) approval. Failure to provide a qualified substitute instructor will result in the costs (including but not limited to travel and TDY expenses) incurred in cancelling, rescheduling and relocating the class being charged to the Contractor.

Course Cancellation: Course offerings may be cancelled at no cost to the Government when the cancellation occurs 30 days or more before the session start date. If a course offering is cancelled less than 30 days before the session start date, Contractor will charge the Government and submit receipts only for those nonrefundable costs incurred in preparing for the cancelled course, i.e. airplane ticket, dated printed materials (when printed material is necessary), salary and travel expenses if travel has already commenced.

Written information will be exchanged by the Government POC and Contractor POC no less than 14 calendar days prior to the start of each class session on the number of participants expected, administrative details, and local DLA POC, special needs/situations (i.e. hearing or visually impaired student, additional equipment/materials, logistics issues/concerns).

All training administration (i.e., registration, logistics, room set-up and break-down) will be performed by DLA training points of contact at the site where the course session is being hosted.

The Government will provide training facilities, equipment, and generic materials (including flipchart pads, markers, name tent cards, and other expendable items). The COR will provide the Contractor with a training contact for session with which the Contractor can coordinate specific details regarding course conduct at that host site. Upon completion of the course session, instructors will leave the classroom in the same condition, as it was when the course began.

If a course is rescheduled within the fiscal year, the Contracting Officer and the Contractor POC will collaborate on the new date of the course. The Contractor will charge the Government only for those nonrefundable costs incurred in preparing for the course, i.e. airplane ticket and travel expenses if travel has already commenced.

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Instructors are prohibited from expressing any political suggestions, comments or ideas.

At any time, the Government may request replacement of an instructor for deficient performance or unacceptable conduct. The contractor will provide resumes for any replacement instructors in the above format specified. Final approval for any replacement instructors rests with the Government.

2.3 Schedule

Training will be for the period of FY18-1 January 2018 through 31 December 2018 with four (2) Option Years.. Class shall be scheduled within 30 days of award, Classes will be coordinated between the DLA Training POC and the contractor no less than 14 days prior to the class start date. The DLA Training POC will be provided at the time a task order is issued.

After contract award, the contractor will be required to attend a post-award conference at Columbus, Ohio prior to the commencement of the transition period. The purpose of the conference is to highlight essential contract requirements, coordinate implementation timelines an answer any questions the contract may have prior to commencement of work. During the period between the decision announcement and the conference, the contactor should submit any questions in writing to the Administrative Contracting Officer (ACO). The ACO will arrange with the contract as to the time, date and location of conference. The conference may be conducted in person or teleconference; however, the contractor shall not submit an invoice for this purpose to the government. The post-award conference will occur no less than 10 calendar days but no more than twenty calendar days after the award of the contract.

A training session may be cancelled at no cost to the Government when the cancellation occurs 30 days or more prior to the training session start date.

3.0 Section 508 Compliance

Any/all electronic and information technology procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

4.0 Place and Period of Performance/Contract Type

The Contracting Officer’s Representative will notify the contractor of the actual date in writing 30 days prior to the training.

Place of Performance: Contractor shall conduct a minimum of five (5) courses of the Change Management courses a year. Change Management courses will be taught in person at Department of Defense (DoD) facilities within the metro area of the following six (6) locations with the capability to conduct training; Columbus, OH; Ft. Belvoir, VA, Richmond, VA;

Philadelphia, PA; New Cumberland, PA; and Battle Creek, MI.

5.0 Disclosure of Information

Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. The contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each contractor or employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

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6.0 Government-Furnished Equipment

All work under this effort will be performed in government spaces using government equipment.

The Government will furnish conference facilities, video and teleconference equipment.

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Upon completion of each training session, the instructor will leave the Government provided training space in the same condition as it was when the training session began.

The COR will provide the Contractor with a training contact for each session with which the Contractor can coordinate specific details regarding course conduct at the host site. Written information will be exchanged by the Government POC and the Contractor POC no less than 14 calendar days prior to the start of each class session on the number of students expected, administrative details, local DLA POC, special needs/situations (i.e. hearing or visually impaired student, additional equipment/materials, logistics issues/concerns).

7.0 Limited Use of Data

Performance of this effort may require the contractor to access and use data and information propriety to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be averse to the interests of the Government and/or others. Contractor and/or contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the Contracting Officer (CO). The contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other that as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner which provides for greater rights to the contractor.

8.0 Copyright Rules and Regulations

The Contractor is responsible for ensuring that all copyright rules and regulations are followed in presenting the class or material of the class that may optionally be provided by the Contractor.

The Contractor is responsible for obtaining and ensuring that the copyrights for any materials included in the course in any form which have not been provided by the Government have had their copyrights permanently and properly released or that the materials are so substantially changed as to be new materials or that fair use rules are followed. The Contractor also agrees to indemnify the Government should materials be used in violation of copyright regulations.

9.0 Payments for Unauthorized Work

No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein. This includes any services performed by the Contractor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this effort.

10.0 Travel

Travel will not be included in the course cost. Please include all travel expenses separately from course costs.

11.0 Invoicing

Payment of invoices will be accomplished by payment through the Defense Finance and Accounting Service. Invoices will be submitted to the Wide Area Workflow system in accordance with DFARS 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports and DFARS 252.232- 7006 Wide Area Workflow Payment Instructions within 10 workdays after

CONTINUATION SHEET SP4702-17-Q-0023 Page 19 of 51 the conclusion of each training session.

12.0 Points of Contact

The Government Contracting Officer Representative (COR): Linda Macklin, Linda.Macklin@dla.mil 614-692-6796

Government Program Manager: Shannon Wagner, Shannon.wagner@dla.mil 614-692-6426

The Government Contracting Officer:

CONTINUATION SHEET SP4702-17-Q-0023 Page 20 of 51 mailto:Linda.Macklin@dla.mil mailto:Shannon.wagner@dla.mil

Quality Assurance Surveillance Plan (QASP)

Requirement: Defense Logistics Agency requires Prosci Change Management training

Purpose: This QASP applies to:

Contract Number: T B D

Contractor’s Name: TBD

Government Roles and Responsibilities.

The following personnel will oversee and coordinate surveillance activities:

Contracting Officer (CO)-The CO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interest of the United States in the contractual relationship. The C will also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR)-Linda Macklin, DLA Training, will serve as the COR. The COR is responsible for the technical administration of the contract, assuring proper Government surveillance of the contractor’s performance and keeping a quality assurance file. At the conclusion of the contract or when requested by the CO. The COR will provided documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Technical Representative(s) (TRs) include: None Other Key Government Personnel include:

Forward Presence at: Columbus, OH; Richmond, Virginia; Fort Belvoir, Virginia;

Philadelphia, PA; New Cumberland, PA; and Battle Creek, MI.

Contractor Representatives:

An employee of the contractor shall serve as the contractor’s Manager for this contract.

CONTINUATION SHEET SP4702-17-Q-0023 Page 21 of 51

Performance Requirements and Method of Surveillance

TASK DELIVERABLE ACTUAL

DELIVERABLE

DELIVERABLE DUE

DATE

Instructors provide the COR with a list of government furnished equipment required to conduct the course.

PWS Paragraph

6.0 Government

Furnished Equipment (Deliverable #1)

Email of requirement Ten (10) calendar days prior to the scheduled start date.

Training Materials PWS Paragraphs 1.4; 1.4.1, 1.4.2, 1.4.3, 1.4.4, 1.4.5 Materials (Deliverable #2)

Training materials will be provided to all participants

Day of course

Certificate of Completion

PWS Paragraph

1.3 Materials

(Deliverable #3)

Each participant who completed the course will be provided a certification of completion

Within 30 days of course completion

Instructors provide course evaluations and to all participants.

Instructors will ensure a class roster is provided each day of training.

PWS Paragraph

1.3 Materials

(Deliverable #4)

Course evaluations for completion at the conclusion of the course

Class roster

Five (5) calendar days upon course completion

METHODS OF SURVEILLANCE

The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS.

The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

Periodic Surveillance. This action occurs when the COR or other Government official observes a deficiency. At any time, if the COR observes that contractual procedures are not being followed, he/she has an obligation to document and report the deficiency to the Contracting Officer.

Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a participant or the COTR. The COR will obtain the complaint in writing and then conduct an investigation to determine its validity. If the complaint is deemed valid, the COR will immediately notify the Contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the Government’s response to their complaint.

CONTINUATION SHEET SP4702-17-Q-0023 Page 22 of 51

Regardless of the surveillance method, the COR will always contact the contractor's manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the COTR and/or Other Key Government Personnel, will be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.

RATINGS

PERFORMANCE STANDARDS:

Below are the Performance Standards that will be used to evaluate contractor performance and to determine the amount of the payment owed to the vendor.

Performance standards and ratings are designed to determine if performance exceeds, meets, or does not meet a deliverable timeframe requirement and acceptable quality level Note: The application of these performance ratings or failure of the Government to apply these performance ratings does not waive any of the Government’s rights to under this contract. The following ratings shall be used:

Good – Performance meets or exceeds contract requirements in terms of timeliness and quality.

COR will make a determination to pay the contract 100% of the invoice amount.

Fair – Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency. Performance is satisfactory and has been timely.

The COR will make a determination to pay the contractor 90% of the invoice amount.

Poor – Performance narrowly meets contract requirements and borders on unacceptability in terms of timeliness and/or quality or performance may have an adverse impact on the mission of the Agency. The COR will make a determination to pay the contractor 80% of the invoice amount.

Unacceptable – Performance has been at a less than acceptable level in terms of timeliness or quality. Possible issues include, but are not limited to: missed milestones, low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that do not comply with acquisition or policy regulations, or one or more cure notices have been issued. Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result.

The performance will be rated each training session by the COR. These findings will be the basis for the amount paid for that training session. The ratings, as described in the table above, CONTINUATION SHEET SP4702-17-Q-0023 Page 23 of 51 will be based on the performance of the contractor on the timeliness and quality of the services provided using the rating scale for each criterion as shown below.

Timeliness

Acceptable Meets or exceeds contract requirements in terms of timeliness of delivery.

Unacceptable Contractor failed to meet the timeliness requirements.

Possible issues include, but are not limited to; one or more deliverables not submitted on time or missed milestones. One or more cure notices may have been issued by the Contracting Officer.

Quality Good Meets or exceeds contract requirements in terms of quality and work performed.

Fair Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency.

Poor Performance narrowly meets contract requirements and borders on unacceptability in terms of quality or adverse impact on the mission of the Agency.

Unacceptable Quality of performance has been at a less than acceptable level. Possible issues include, but are not limited to: low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that did no comply with acquisition or policy regulations or one or more cure notices have been issued by the Contracting Officer.

Documenting Performance

Acceptable Performance: The Government will document positive performance. The most common format used for this action will be via CPARs. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

Unacceptable Performance. When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR will document the discussion and place it in the COR file.

CONTINUATION SHEET SP4702-17-Q-0023 Page 24 of 51

When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor’s manager or on-site representative.

The contractor shall be required to acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government will review the contractor’s corrective action plan to determine acceptability.

Any CDR will become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment when applicable. The Government will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

Frequency of Measurement

During contract/order performance, the COR will take periodic measurements and analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

The COR will interact with the contractor during the course performance and will provide a written assessment.

CONTINUATION SHEET SP4702-17-Q-0023 Page 25 of 51

SECTION G - CONTRACT ADMINISTRATION DATA

252.232-7006 WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS (MAY 2013) DFARS

(a) Definitions. As used in this clause— “Department of Defense Activity Address Code (DoDAAC)” is a six position code that uniquely identifies a unit, activity, or organization. “Document type” means the type of payment request or receiving report available for creation in Wide Area WorkFlow (WAWF).

“Local processing office (LPO)” is the office responsible for payment certification when payment certification is done external to the entitlement system.

(b) Electronic invoicing. The WAWF system is the method to electronically process vendor payment requests and receiving reports, as authorized by DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports.

(c) WAWF access. To access WAWF, the Contractor shall—

(1) Have a designated electronic business point of contact in the Central Contractor Registration at https://www.acquisition.gov; and

(2) Be registered to use WAWF at https://wawf.eb.mil/ following the step-by-step procedures for self-registration available at this web site.

(d) WAWF training. The Contractor should follow the training instructions of the WAWF Web-Based Training Course and use the Practice Training Site before submitting payment requests through WAWF. Both can be accessed by selecting the “Web Based Training” link on the WAWF home page at https://wawf.eb.mil/

(e) WAWF methods of document submission. Document submissions maybe via web entry, Electronic Data Interchange, or File Transfer Protocol or Payweb

(1) To access PayWeb, the vendor may go to the following site: https://onronline.onr.navy.mil/payweb/

(2) For instructions on PayWeb payment request submission, please contact the office identified below:

__________________________________________________________ (Contracting Officer: Insert applicable

ONR Regional Office information)]

(f) WAWF payment instructions.