SP4702-24-R-0014.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 7008217970

1. REQUISITION NUMBER

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

SP4702-24-R-0014

5. SOLICITATION NUMBER

2024 AUG 22

6. SOLICITATION ISSUE

DATE

Howard Merkle DHM0006

a. NAME

Phone: DSN312-850-65

b. TELEPHONE NUMBER (No Collect calls)

2024 SEP 06

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY CODE SP4702

DCSO COLUMBUS-DIVISION-1

PO BOX 3990

COLUMBUS OH 43218-3990

USA

10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

8 (A)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

541720NAICS:

$28MSIZE STANDARD:

11. DELIVERYFOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/ CODE

OFFEROR

FACILITY

CODE

TELEPHONE NO.

18a. PAYMENT WILL BE MADE BY CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or Print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or Print) 31c. DATE SIGNED

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

SEE SCHEDULE

03:00 PM

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE ADDENDUM

EDWOSB

SP4702-24-R-0014 1 of 52

SP4702-24-R-0014

32a. QUANTITY IN COLUMN 21 HAS BEEN

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:RECEIVED INSPECTED

COMPLETE PARTIAL FINAL

STANDARD FORM 1449 (REV. 2/2012) BACK

36. PAYMENT

PARTIAL FINAL

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER 40. PAID BY

42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42b. RECEIVED AT (Location)

SP4702-24-R-0014 2 of 52

SECTION A - SOLICITATION INFORMATION:

Description:

The Defense Logistics Agency (DLA) Workforce Planning Office is seeking a comprehensive assessment of the workforce following the return to office procedures implemented by the Defense Logistics Agency (DLA) beginning in January 2024. This assessment aims to gather qualitative and limited quantitative data on employee sentiments, identify gaps between current and ideal organizational cultures, and develop actionable insights to optimize engagement and performance. The aim is to gather valuable insights and feedback from DLA employees through structured listening sessions, which will include a review of EEO data and Reasonable Accommodation data and processes. The Defense Logistics Agency (DLA)’s overall goal is to gain a comprehensive understanding of employee perspectives

The requirement will be solicited as a HUBZone set-aside. The applicable NAICS code for this acquisition is 541720, with a PSC B551 and a size standard of $28 M. FAR Part 12 and 13.5 procedures apply.

General Information

1. Period of Performance:

The period of performance will be from date of award through January 16, 2025. The Contracting Officers Representative (COR) will measure the contractor’s performance throughout the execution of the contract.

The awardee shall contact the government point of contact within 10 business days of being awarded to start the contract service schedule.

2. Place of Performance:

• Locations: In-person sessions will be held at Battle Creek, MI; Columbus, OH; New Cumberland, PA;

Philadelphia, PA; Fort Belvoir, VA; and Richmond, VA;

• Virtual sessions will be held at Hill AFB, UT; Robins AFB, GA; Tinker AFB, OK; and San Joaquin, CA.

3. Award Without Discussions:

The Government intends to evaluate quote and make award without discussions. Quotes should contain the vendor's best terms within the proposed technical specifications. Additionally, the Government reserves the right to conduct discussions and request revisions to quote if it is determined to be in the government’s best interest to do so.

4. Trade-Offs:

The Government shall evaluate quotes based on the following factors:

1. Price

2. Technical Capability

SP4702-24-R-0014 3 of 52

3. Past Performance

4. Management and Staffing Plan

All evaluation factors other than cost or price, when combined, are significantly more important than cost or price. See Attachment with Evaluation Factors.

5. No Award:

The Government reserves the right to not make an award as a result of this RFQ if an award is determined contrary to the best interest of the Government.

6. Quote Preparation Costs:

The Government shall not be responsible or liable for any costs incurred in the preparation and submission of any technical or price volumes in response to this RFQ.

7. Quote Submittal Instructions:

Quotes are required to be received by 06 September 2024 at 3:00 PM Eastern Standard Time. Note:

The e-mail address for submission of quotes is Abigail.Sharpless@dla.mil ; cc:

Howard.Merkle@dla.mil.

All vendor questions about the RFQ shall be submitted via e- mail to Abigail Sharpless at Abigail.Sharpless@dla.mil and cc Tyler Merkle at Howard.Merkle@dla.mil no later than twenty-four

(24) hours prior to the close of the RFQ.

The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

Exceptions to any term or condition of the RFQ may make a vendor’s quote unacceptable and cause it to be immediately rejected by the Government without further review or opportunity for a vendor to respond.

8. Offeror submittal Requirements:

In order to be further considered for award, offeror shall submit the following as a part of their quote:

a. Signed 1449.

b. Completed pricing Documents and CLINS.

c. Complete Technical Package (Technical Capability, Management and Staffing Plan, Past

Performance Questionnaire)

d. Complete section K of the solicitation (Representations, certifications, and other statements of OFFERORS OR RESPONDANTS)

e. Acknowledge of any solicitation amendments.

f. Confirm compliance with requirements included in the solicitation.

g. If applicable, include GSA Contract number with relevant information to contract.

SP4702-24-R-0014 4 of 52 mailto:Abigail.Sharpless@dla.mil mailto:Abigail.Sharpless@dla.mil mailto:Howard.Merkle@dla.mil mailto:Howard.Merkle@dla.mil mailto:Abigail.Sharpless@dla.mil mailto:Abigail.Sharpless@dla.mil mailto:Howard.Merkle@dla.mil mailto:Howard.Merkle@dla.mil

NOTE: The QUANTITY and UNIT PRICE will be "flipped" under the ITEM DESCRIPTION for this CLIN. Therefore, the UNIT PRICE will be represented as $1.00, while the QUANTITY will equal the amount to be obligated under this CLIN as a result of the award. This is done to ensure that the DLA system, EBS/EProcurement, will allow for appropriate invoicing/payment throughout the performance of the awarded purchase order.

9. Invoice Information:

Invoices shall be submitted through Wide Area Workflow (WAWF). See DFARS Clause 252.232-7006 Wide Area Workflow Payment Instructions for detailed instructions on how to submit invoices.

10. Government Contracting POC’s:

Abigail Sharpless Contract Specialist 614-692-8189 Abigail.Sharpless@dla.mil

Tyler Merkle Contracting Officer 614-692-6577 Howard.Merkle@dla.mil

Jessica Darrow Contracting Officer Representative (COR) Strategic Workforce Planning & Analytics (J12) jessica.darrow@dla.mil

SP4702-24-R-0014 5 of 52 mailto:Howard.Merkle@dla.mil mailto:Howard.Merkle@dla.mil mailto:jessica.darrow@dla.mil

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

See pricing sheet.

SP4702-24-R-0014 6 of 52

SECTION C - PERFORMANCE WORK STATEMENT (PWS)

1.Project Title:

Comprehensive Post-Return to Office Workforce Assessment

2.Introduction:

This Performance Work Statement (PWS) outlines the requirements for conducting a comprehensive assessment of the workforce to determine the impact of the Defense Logistics Agency’s (DLA) Return to Office (RTO) mandate. This assessment aims to gather qualitative and limited quantitative data on employee sentiments; identify gaps between current and ideal organizational cultures by identifying current industry trends and best practices regarding organizational culture in the public and private sector;

and develop actionable insights to optimize engagement and performance within the workforce moving forward.

The assessment will include structured listening sessions and a review of Equal Employment Office (EEO) and Reasonable Accommodation (RA) data (12 to 18 months prior to the RTO mandate to the present). DLA seeks to contract these services to gain a detailed understanding of employee perspectives and to develop a robust action plan to address identified concerns.

NOTE: An ideal organizational culture has been identified to include the following key elements:

1.Respect and Integrity 2.Employee Wellbeing and Stability 3.Psychological Safety 4.Engagement and Satisfaction 5.Recognition and Work-Life Balance 6.Trust in Leadership 7.Employee Voice and Inclusion 8.Modern Tools and Technology

These elements collectively create a culture where employees feel valued, respected, and motivated, leading to higher performance and better organizational outcomes.

3.Background:

Following the directive on September 30, 2023, mandating that all teleworking employees return to the office three pre-determined days per week starting January 2,2024, the agency observed an increase in retirements, resignations, and transitions to other government agencies. In response, DLA seeks an external vendor to conduct an unbiased and credible assessment of employee sentiments regarding the RTO policy.

4. Objectives

• Objective 1: Analysis of Internal Procedures and Data o Review EEO data to incorporate into assessment o Review RA procedures to incorporate into assessment o Review RTO Procedure

• Objective 2: Focus Groups o Organize and conduct eight in-person listening sessions/focus groups at the identified

DLA sites Minimum time for each session is 90 minutes o Organize and conduct six virtual sessions/focus groups at the identified DLA sites

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Minimum time for each session is 90 minutes

• Objective 3: Benchmark DLA RTO Policies with DoD, Federal Agencies and Private

Industry o Compare DLA RTO practices/policies to other DoD agencies or military services within similar industries/line of work.

o Assess extent to which DLA telework practices conform to best industry practices o Identify current industry trends regarding RTO procedures.

• Objective 4: Conclusions, Recommendations and Report Generation o Provide actionable insights to develop plans for improving engagement and performance o Validate findings with the workforce to ensure grounded and relevant recommendations

5.Scope of Work: The vendor will perform the following activities:

• Polls: Distribute polls during listening sessions or focus group sessions and analyze polls (fewer than five questions) to gather quantitative data on employee perceptions about their workplace environment, policies, practices, and norms.

• Listening Sessions and Focus Groups: Facilitate a series of in-person and virtual listening sessions and focus groups across specified DLA locations.

o Conduct 48 in-person focus groups (8 per site) o Conduct a minimum 24 virtual sessions (6 per site)

• Locations: In-person sessions will be held at Battle Creek, MI; Columbus, OH; New Cumberland, PA; Philadelphia, PA; Fort Belvoir, VA; and Richmond, VA;

• Virtual sessions will be held at Hill AFB, UT; Robins AFB, GA; Tinker AFB, OK; and San Joaquin, CA.

• Sessions: Sessions will be a minimum of 90 minutes with a minimum of 8 employees with no more than 12 employees per session, six locations must be in-person and four will be conducted virtually.

• Conduct In-Person Focus Group Sessions:

o Organize and conduct each session with a clear agenda and objectives.

o Ensure each session is facilitated effectively to gather comprehensive feedback.

Example: Utilizing skilled facilitators to lead discussions and encourage open, honest communication.

• Analysis of Internal Documents: Review and analyze internal documents to understand the context and background of current organizational practices and issues.

• Data Review: Analyze archival/historical data to include Equal Employment Opportunity (EEO) data, prevention program data, reasonable accommodation data and processes; harassment claims;

and other data points that are germane to the assessment.

• Validate Findings: Incorporate feedback mechanisms to validate findings with the workforce.

• Reviewing and Incorporating EEO and Reasonable Accommodation Data:

o Integrate relevant EEO data and Reasonable Accommodation processes into the focus group discussions.

Example: Analyzing how the return to office procedures impact various demographics and ensuring accommodations are addressed.

• Capturing and Reporting Insights:

o Document diverse perspectives and provide valuable insights to DLA.

o Compile session summaries, identifying key themes and actionable recommendations.

Performance Requirements

The contractor is responsible for:

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• Conducting Effective Focus Groups:

o Ensure each of the sessions is well-organized and effectively facilitated.

Example: Using experienced facilitators to manage group dynamics and ensure productive discussions.

• Reviewing and Incorporating Data:

o Integrate relevant data into session reviews.

Example: Presenting relevant data during sessions and discussing its implications with participants.

• Ensuring High Engagement:

o Achieve a 90% employee engagement rate for the sessions.

Example: Using interactive techniques and follow-up surveys to measure engagement and satisfaction.

• Reporting and Analysis:

o Submit session summaries and analysis reports within one week of each session.

Example: Providing detailed feedback and recommendations based on session outcomes.

6. Deliverables

1. Kick-Off Meeting

a. Date: No less than 10 days after contract award but no more than 20 days after contract award

b. Location: In Person at DLA Headquarters, Fort Belvoir, VA or Virtual meeting to be determined by the J1 Director.

c. Mandatory Attendees: Contractor Program Manager, Contractor Lead Facilitator, J1

Director, J1 Deputy, J1 Chief of Staff, J12 Director and J12 Team, J13 Staff Director and Team

d. Optional Attendees: Remaining members of contractor’s team (preferred), DLA Director, Vice Director, Senior Enlisted Leader , PAO Representative

e. Purpose: To give an overview of the study and identify the key personnel at each location and the J12 team member that will help alleviate impediments

2. Non-Attributable Notes: Detailed non-attributed notes/transcript from listening sessions and focus groups ensuring confidentiality and anonymity.

a. Session Summaries:

i. Introduction:

1. Date and Location: Include when and where the session took place.

2. Participants: Provide a brief description of the participants:

a. Includes age, gender, race, grade, and years with DLA

b. Name or other identifying information are not to recorded

ii. Methodology:

1. Facilitator: Mention who facilitated the session.

2. Format: Describe the format of the session, including how the discussion was structured.

3. Questions: List the key questions or topics that were covered.

iii. Summary of Findings:

1. Key Themes: Highlight the main themes and insights that emerged from the discussion.

2. Quotes: Include notable quotes from participants to illustrate key points.

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3. Consensus and Divergence: Note areas of agreement and disagreement among participants.

iv. Detailed Analysis:

1. Topic-by-Topic Breakdown: Provide a detailed analysis of each topic discussed, including participant responses and any significant observations.

2. Behavioral Observations: Note any relevant non-verbal cues or group dynamics that influenced the discussion.

v. Conclusions:

1. Summary of Insights: Summarize the most important insights gained from the session.

2. Implications: Discuss the implications of these insights for the organization or project.

vi. Appendices:

1. Discussion Guide: Attach the discussion guide or list of questions used during the session.

3. Draft and Final Reports must include the following sections, the vendor may elect to add other relevant areas:

a. Draft Report – submit a preliminary report by December 23, 2024.

i. Government will review, provide feedback and identify areas for improvement by December 30, 2024.

b. Final Report - submit a final report by January 10, 2025 to include:

i. Executive Summary:

1. Brief Overview: Summarize the key findings, conclusions, and recommendations.

2. Purpose and Scope: Clarify the objective and scope of the assessment.

ii. Introduction/Overview:

1. Purpose: Explain the purpose of the assessment.

2. Context: Provide background information on the return-to-office initiative.

3. Key Findings: Highlight the main insights from the assessment.

iii. Demographics and Ratios:

1. Participant Demographics: Include information on the demographics of the participants (e.g., age, gender, department).

2. Participation Rates: Provide data on the number of participants and response rates.

iv. Research Methodology:

1. Approach: Describe the overall approach to the assessment.

2. Data Collection Methods: Detail the methods used to collect data (e.g., surveys, focus groups).

3. Questions Used: List the key questions or topics covered in the assessment.

v. Analysis:

1. Introduction to Characteristics: Describe the characteristics of the data collected.

2. Sentiment Analysis: Analyze the overall sentiment of the responses.

3. Top Themes: Identify and discuss the main themes that emerged from the data.

4. Evidence and Supporting Graphics: Provide evidence to support the findings, including charts, graphs, and other visualizations.

5. Productivity Impact: Assess how the return-to-office plan impacts

SP4702-24-R-0014 10 of 52 productivity.

6. Breakdown or Comparison by Location and Organization: Compare findings across different locations and organizational units.

7. Comparison to Other Government Agencies

vi. Discussion:

1. Interpretation of Findings: Provide a detailed interpretation of the findings in the context of the research questions and objectives.

2. Comparison with Existing Literature: Compare the findings with existing studies and literature.

3. Implications: Discuss the practical and theoretical implications of the findings.

vii. Limitations:

1. Study Limitations: Discuss any limitations of the study, such as sample size, potential biases, and external factors that may have influenced the results.

2. Impact on Findings: Explain how these limitations might affect the findings and conclusions.

viii. Ethical Considerations:

1. Ethical Approval: Mention any ethical approvals obtained for the study.

2. Participant Consent: Describe how informed consent was obtained from participants.

3. Confidentiality: Explain measures taken to ensure participant confidentiality and data security.

ix. Recommendations:

1. Actionable Steps: Provide specific, actionable recommendations based on the findings.

2. Future Research: Suggest areas for future research to further explore the topic.

x. Conclusion:

1. Summary of Insights: Summarize the most important insights gained from the assessment.

2. Final Thoughts: Provide any final thoughts or reflections on the assessment.

xi. Appendices:

1. Supplementary Materials: Include any supplementary materials, such as raw data, detailed tables, or additional charts.

2. Glossary: Provide a glossary of terms used in the report.

3. References: List all references and sources cited in the report.

4. Executive Outbriefs:

a. Provide outbrief to the DLA Director, Vice Director, and Senior Enlisted Leader on or before January 13, 2025, depending on scheduling. Briefing is allotted 90 minutes, 60 minutes dedicated to the presentation with 30 minutes for questions and answers.

b. Location: In Person at DLA Headquarters, Fort Belvoir, VA or Virtual meeting to be decided by J1 Director.

c. Required Attendees: DLA Director, Senior Enlisted Leader, Executive Officer, J1 Director, J1 Deputy, and contractor Program Manager and Primary Facilitator

d. Optional Attendees: Remaining members of contractor’s team (preferred), DLA Vice Director, J1 Chief of Staff, J12 Team, J13 Staff Director and Team

e. An executive brief or final briefing should be concise and focused providing key insights and recommendations to decision-makers. It should include:

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i. Executive Summary:

1. Overview: A brief overview of the main points and recommendations, allowing executives to grasp the essentials quickly.

ii. Problem Statement:

1. Context: Clearly define the issue or opportunity at hand, providing context and relevance to the organization’s goals.

iii. Analysis:

1. Key Findings: Summarize the key findings from the research or assessment.

2. Supporting Data: Include relevant data and evidence to support the findings.

iv. Recommendations:

1. Actionable Steps: Provide specific, actionable recommendations based on the findings.

2. Implementation Plan: Outline a high-level plan for implementing the recommendations.

v. Conclusion:

1. Summary: Recap the main insights and the importance of the findings.

2. Call to Action: Highlight any immediate actions or decisions that need to be made.

vi. Appendices by organization or location (if needed):

1. Supplementary Information: Include any additional information, such as detailed data tables, charts, or supplementary materials that support the main content.

7. Security:

• The contractor must ensure confidentiality and adhere to strict security protocols, including non-disclosure agreements (NDAs) for all personnel involved. All employees must sign and return an NDA prior to performance of any requirement objective or no later than ten days after contract award.

• Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

• All contractor personnel who will work on-site at a DLA base or DoD facility must complete courses called out in Procurement note H16 Operations Security (OPSEC) for On-site Contractors within 10 days of contract award: (a) Center for the Development of Security Excellence Operations Security (OPSEC) Awareness; (b) Unauthorized Disclosure of Classified Information for DoD and Industry; (c) Insider Threat Awareness; and (d) Introduction to Information Security courses. These courses are located at Security Awareness Hub (https://securityawareness.usalearning.gov/index.html).

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8. Government Furnished Information (GFI):

• DLA will provide a list of participants, access to virtual training platforms, and relevant background materials no later than 10 days prior to scheduled sessions.

• Common Access Card: Common Access Card (CAC) not required. Prior to gaining access to any DLA facility, contractor personnel must be vetted through the local security office. Due to DoD security requirements, foreign nationals and illegal aliens will not be permitted access to any DLA facility. Individuals with outstanding warrants or certain convictions also will be denied access. Contractor personnel must ensure they have the appropriate identification required to access DLA facilities. Contractor personnel entering a DLA facility should anticipate their vehicle will undergo a security check by DLA Security, and should ensure that no drugs, alcohol, or weapons of any kind are found within the vehicle. It is the contractor’s responsibility to ensure the personnel performing under this contract can and will meet these requirements for accessing DLA facilities. Names of contractor personnel will be provided to the local POC for vetting purposes no less than one week prior to any Government facility entrance.

o The COR will be responsible for making sure all contractor personnel have access to the facilities each day.

9. Inspection and Acceptance Criteria:

The final inspection and acceptance of all work performed, reports, and deliverables will be conducted by the Contracting Officer’s Representative (COR).

10. Key Personnel

Due to the critical nature of the project, all Subject Matter Experts (SMEs) are considered essential to its success and considered Key Personnel. Additionally, the Program Manager shall be considered Key Personnel and be designated as the main point of contact for this contract. The SME who takes the role of Program Manager shall be responsible for the overall coordination and accomplishment of all tasks to be performed under this contract. The Program Manager shall be the principal interface between the program and the Contractor’s organization, the program and the other SMEs and between the Contractor and the Government on all matters relating to the contract.

• I/O Psychologist/Facilitator: Extensive professional expertise in interviewing, data collection, conducting focus groups, and analysis. (PhD level) o A PhD is preferred, but a Master’s degree with 10 years of experience may be substituted for a PhD.

• Social Scientist (Optional): Extensive professional expertise in interviewing, data collection, conducting focus groups, and analysis. (Master’s level)

• Human Resource/Facilitator: Extensive professional expertise in coaching, interviewing, data collection, conducting focus groups, and analysis.

• Project Manager: Responsible for scheduling and logistics.

• Data Analyst: Summarizes and analyzes the feedback from the sessions.

11. Qualifications

Subject Matter Experts (SMEs) must possess the following:

• Demonstrated education, background, and knowledge of nationally recognized standards, principles, tools, standards, processes, and procedures (including industrial/organizational psychology, research psychology, statistics, social science, etc.)

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• Experience conducting quantitative analysis, statistical process control, data collection and data mining, and user-centered research and evaluation. methodologies as the empirical basis for solution development.

• Experience in facilitating focus groups, listening session and task forces.

• Experience analyzing focus group data related to human factors considerations to uncover employee experience trends e.g., engagement, intent to stay, perceptions, trust, inclusion, technology, well-being, etc.

• Experience providing coaching, and counsel to groups of stakeholders on projects, programs, and other work activities.

• Experience in providing human factors guidance and input in the development of Employee Propositions Statements.

• Demonstrates knowledge and application of current industry best practices and academic research in the field of psychology as well as social science on How to Improve Employee Sentiment:

From Data to Action; Why It Matters, and/or The Impact of Employee Voice and Silence on Leadership and Organizational Culture.

• Advanced statistical knowledge and analysis experience to include, but not limited to: experience using complex methods to examine relationships with imperfect data sources and experience using both parametric and non-parametric statistical methods to understand complex data;

• Experience with effectively interacting with all levels of the workforce.

12. Travel

Any travel required shall be in accordance with Federal Travel Regulations (FTR) and shall be reimbursed accordingly. It is noted that the contractor shall not be reimbursed for any local or unauthorized travel. All travel must be pre-approved by the COR prior to making reservations.

13. Period of Performance:

Start Date: Contract Award Date End Date: January 16, 2025

Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

Monday, October 14, 2024 Columbus Day Monday, November 11,2024 Veterans Day Thursday, November 28, 2024 Thanksgiving Day Wednesday, December 25, 2024 Christmas Day Wednesday, January 1, 2025 New Year’s Day Monday, January 20, 2025 Birthday of Martin Luther King, Jr.

14. Eligibility Criteria for Conducting Focus Group Listening Sessions for Post-Implementation Climate Assessment

Certified and Experienced Professionals:

1. The contractor must employ facilitators with a minimum of eight years of experience in conducting focus groups and listening sessions.

2. Provide proof of certifications and qualifications for all key personnel involved in the project.

Comprehensive Session Facilitation:

1. Experience in designing and delivering focus group sessions that effectively gather detailed

SP4702-24-R-0014 14 of 52 feedback.

2. Ability to review and incorporate EEO data and Reasonable Accommodation data in assessments.

Advanced Coordination and Technological Capabilities:

1. Proven track record in scheduling and coordinating multiple sessions across different locations.

2. Demonstrated use of reliable tools for session management and data analysis.

Client Testimonials and References:

1. Provide at least three past performance questionnaires or client testimonials from similar projects.

2. References should highlight the contractor's ability to deliver high-quality sessions and achieve desired outcomes.

Compliance with Government Requirements:

1. Adherence to government regulations related to security, confidentiality, and data protection.

2. Clear plan for handling government-furnished information (GFI) and ensuring secure data transfer.

This Performance Work Statement (PWS) provides a comprehensive outline of the project requirements, objectives, and expectations for conducting focus group listening sessions. The contractor is expected to deliver high-quality, timely, and effective services that meet the outlined performance standards and contribute to DLA's goal of engaging with its employees and making informed decisions based on comprehensive feedback.

15. Section 508 Compliance: Section 508 of the Rehabilitation Act requires Federal agencies to make their electronic and information technology accessible to people with disabilities. This applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology.

Any/all electronic and information technology procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov

16. Points of Contact:

The Government Contracting Officer:

H. Tyler Merkle DLA Acquisition

DCSO-C1

3990 E. Broad St.

Columbus, OH 43218 Howard.Merkle@dla.mil , Phone: 614-692-6577

The Government Contract Specialist:

Abigail Sharpless DLA Acquisition

DCSO-C1

3990 E. Broad St.

Columbus, OH 43218 Abigail.Sharpless@dla.mil, Phone: 614-692-8189

Jessica Darrow Strategic Workforce Planning & Analytics (J12) 8725 John J. Kingman Road Ft. Belvoir, VA 22060-6200

SP4702-24-R-0014 15 of 52 jessica.darrow@dla.mil

The Government Technical Representative/Project Manager:

Leonard “AJ” Jones Strategic Workforce Planning & Analytics (J12) 8725 John J. Kingman Road Ft. Belvoir, VA 22060-6200 leonard.jones@dla.mil Phone: 571-562-1746

C05 Changes to Key Personnel (OCT 2016)

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SECTION D - PACKAGING AND MARKING

NA

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SECTION E – INSPECTION AND ACCEPTANCE

52.246-4 INSPECTION OF SERVICES-FIXED-PRICE (AUG 1996) (FAR)

(a)Definition. “Services,” as used in this clause, includes services performed, workmanship, andmaterial furnished or utilized in the performance of services.

(b)The Contractor shall provide and maintain an inspection system acceptable to the Governmentcovering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterwards as the contract requires.

(c)The Government has the right to inspect and test all services called for by the contract, to theextent practicable at all times and places during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

(d)If the Government performs inspections or tests on the premises of the Contractor or asubcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, at no increase in contract price, all reasonable facilities and assistance for the safe and convenient performance of these duties.

(e)If any of the services do not conform with contract requirements, the Government may require theContractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by reperformance, the Government may- (1)Require the Contractor to take necessary action to ensure that future performance conforms tocontract requirements; and (2)Reduce the contract price to reflect the reduced value of the services performed.

(f) If the Contractor fails to promptly perform the services again or to take the necessary action toensure future performance in conformity with contract requirements, the Government may- (1)By contract or otherwise, perform the services and charge to the Contractor any cost incurredby the Government that is directly related to the performance of such service; or (2)Terminate the contract for default.

(End of clause)

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SECTION F – DELIVERIES OR PERFORMANCE

52.242-15 STOP-WORK ORDER (AUG 1989)

FAR 52.242-17 GOVERNMENT DELAY OF WORK (APR 1984) FAR

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SECTION G – CONTRACT ADMINISTRATION DATA

252.201-7000 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 1991) (DFARS)

252.232-7003 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS AND RECEIVING

REPORTS. (DEC 2018) (DFARS)

252.232-7006 WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS (JAN 2023) (DFARS)

(a)Definitions. As used in this clause—

“Department of Defense Activity Address Code (DoDAAC)” is a six position code that uniquely identifies a unit, activity, or organization.

“Document type” means the type of payment request or receiving report available for creation in Wide Area WorkFlow (WAWF).

“Local processing office (LPO)” is the office responsible for payment certification when payment certification is done external to the entitlement system.

“Payment request” and “receiving report” are defined in the clause at 252.232-7003 , Electronic Submission of Payment Requests and Receiving Reports.

(b)Electronic invoicing. The WAWF system provides the method to electronically process vendorpayment requests and receiving reports, as authorized by Defense Federal Acquisition Regulation Supplement (DFARS) 252.232-7003 , Electronic Submission of Payment Requests and Receiving Reports.

(c)WAWF access. To access WAWF, the Contractor shall—

(1)Have a designated electronic business point of contact in the System for Award Management at https://www.sam.gov; and (2)Be registered to use WAWF at https://wawf.eb.mil/ following the step-by-step procedures for self-registration available at this web site.

(d)WAWF training. The Contractor should follow the training instructions of the WAWF Web- Based Training Course and use the Practice Training Site before submitting payment requests through WAWF. Both can be accessed by selecting the “Web Based Training” link on the WAWF home page at https://wawf.eb.mil/

(e)WAWF methods of document submission. Document submissions may be via web entry, Electronic Data Interchange, or File Transfer Protocol.

(f)WAWF payment instructions. The Contractor shall use the following information when submitting payment requests and receiving reports in WAWF for this contract or task or delivery order:

(1)Document type. The Contractor shall submit payment requests using the following document type(s):

(i)For cost-type line items, including labor-hour or time-and-materials, submit a cost voucher.

(ii)For fixed price line items—

(A)That require shipment of a deliverable, submit the invoice and

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https://wawf.eb.mil/ https://wawf.eb.mil/ receiving reportspecified by the Contracting Officer.

___________2 in 1 Invoice_________________________________________________

(Contracting Officer: Insert applicable invoice and receiving report document type(s) for fixed price line items that require shipment of a deliverable.)

(B)For services that do not require shipment of a deliverable, submit either the Invoice2in1, which meets the requirements for the invoice and receiving report, or the applicable invoice and receiving report, as specified by the Contracting Officer.

___________2 in 1 Invoice_________________________________________________

(Contracting Officer: Insert either “Invoice 2in1” or the applicable invoice and receiving report document type(s) for fixed price line items for services.)

(iii)For customary progress payments based on costs incurred, submit a progress payment request.

(iv)For performance based payments, submit a performance based payment request.

(v)For commercial financing, submit a commercial financing request.

(2)Fast Pay requests are only permitted when Federal Acquisition Regulation (FAR) 52.213-1 isincluded in the contract.

[Note: The Contractor may use a WAWF “combo” document type to create some combinations of invoice and receiving report in one step.]

(3)Document routing. The Contractor shall use the information in the Routing Data Table below only to fill in applicable fields in WAWF when creating payment requests and receiving reports in the system.

Routing Data Table*

Field Name in WAWF Data to be entered in WAWF Pay Official DoDAAC SL4701 Issue By DoDAAC SP4702 Admin DoDAAC** SP4702 Inspect By DoDAAC N/A Ship To Code N/A Ship From Code N/A Mark For Code N/A Service Approver (DoDAAC) SL4793 Service Acceptor (DoDAAC) SL4793 Accept at Other DoDAAC N/A LPO DoDAAC N/A DCAA Auditor DoDAAC N/A Other DoDAAC(s) N/A

(*Contracting Officer: Insert applicable DoDAAC information. If multiple ship to/acceptance locations apply, insert “See Schedule” or “Not applicable.”)

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(**Contracting Officer: If the contract provides for progress payments or performance-based payments, insert the DoDAAC for the contract administration office assigned the functions under FAR 42.302(a)(13).)

(4)Payment request. The Contractor shall ensure a payment request includes documentation appropriate to the type of payment request in accordance with the payment clause, contract financing clause, or Federal Acquisition Regulation 52.216-7, Allowable Cost and Payment, as applicable.

(5)Receiving report. The Contractor shall ensure a receiving report meets the requirements of DFARS Appendix F.

(g)WAWF point of contact.

(1)The Contractor may obtain clarification regarding invoicing in WAWF from the following contracting activity’s WAWF point of contact.

__________Jessica Darrow email Jessica.Darrow@dla.mil ___________________________________ (Contracting Officer: Insert applicable information or “Not applicable.”)

(2)Contact the WAWF helpdesk at 866-618-5988, if assistance is needed.

SP4702-24-R-0014 22 of 52 mailto:Jessica.Darrow@dla.mil mailto:Jessica.Darrow@dla.mil

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H11 Section 508 Requirements (OCT 2020) Contractors shall comply with the Section 508 Accessibility requirements in this contract and the current revision of the Voluntary Product Accessible Template (VPAT) Rev 508 at https://www.itic.org/policy/accessibility/vpat (copy website address into browser) as stated in their proposal, for the duration of contract performance.

H16 Operations Security (OPSEC) For On-site Contractors (DEC 2021)

(1) Contractors shall complete the following courses:

(a) Center for the Development of Security Excellence Operations Security (OPSEC) Awareness;

(b) Unauthorized Disclosure of Classified Information for DoD and Industry;

(c) Insider Threat Awareness; and

(d) Introduction to Information Security courses. These courses are located at Security Awareness Hub (https://securityawareness.usalearning.gov/index.html).

(2) The courses identified at subparagraph (1) above are required for all contractors that perform work on-site at a DLA or DoD facility; or for contractors that perform work off-site and access a Federally-controlled information system.

(3) The contractor shall immediately direct its workforce who are performing services for the Government to take the training after contract award. The contractor shall provide evidence of this training to the contracting officer representative or the contracting officer no later than five business days after contract award or prior to accessing the installation or a Federally-controlled information system, whichever occurs first.

(4) Annual refresher training is required and consists of re-accomplishing all of the courses listed in subparagraph (1) above. The contractor shall keep certificates on record for inspection or submission as required by the Government at the Government’s discretion.

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SECTION I - CONTRACT CLAUSES

52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders— Commercial Products and Commercial Services.

As prescribed in 12.301(b)(4), insert the following clause:

Contract Terms and Conditions Required To Implement Statutes or Executive Orders—Commercial Products and Commercial Services (May 2024)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab Covered Entities (Dec 2023) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (Nov 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(5) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (Mar 2023) ( 31 U.S.C.

3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (Aug 1996) ( 31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 ( 19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[Contracting Officer check as appropriate.] _X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Jun 2020), with Alternate I (Nov 2021) ( 41 U.S.C. 4704 and 10 U.S.C. 4655).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Nov 2021) ( 41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

__ (4) 52.203-17, Contractor Employee Whistleblower Rights (Nov 2023) ( 41 U.S.C. 4712); this clause does not apply to contracts of DoD, NASA, the Coast Guard, or applicable elements of the intelligence community—see FAR 3.900(a).

__ (5) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jun 2020) (Pub. L. 109-282) ( 31 U.S.C. 6101 note).

__ (6) [Reserved].

__ (7) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (9) 52.204-27, Prohibition on a ByteDance Covered Application (Jun 2023) (Section 102 of Division R of Pub. L. 117-328).

__ (10) 52.204-28, Federal Acquisition Supply Chain Security Act Orders—Federal Supply Schedules, Governmentwide Acquisition Contracts, and Multi-Agency Contracts. (Dec 2023) ( Pub. L. 115–390, title

II).

__ (11)(i) 52.204-30, Federal Acquisition Supply Chain Security Act Orders—Prohibition. (Dec

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https://www.acquisition.gov/far/part-12#FAR_12_301 https://www.acquisition.gov/far/part-12#FAR_12_301 https://www.acquisition.gov/far/part-52#FAR_52_203_19 https://www.acquisition.gov/far/part-52#FAR_52_203_19 https://www.acquisition.gov/far/part-52#FAR_52_204_23 https://www.acquisition.gov/far/part-52#FAR_52_204_23 https://www.acquisition.gov/far/part-52#FAR_52_204_25 https://www.acquisition.gov/far/part-52#FAR_52_204_25 https://www.acquisition.gov/far/part-52#FAR_52_209_10 https://www.acquisition.gov/far/part-52#FAR_52_209_10 https://www.acquisition.gov/far/part-52#FAR_52_232_40 https://www.acquisition.gov/far/part-52#FAR_52_232_40 https://www.govinfo.gov/link/uscode/31/3903 https://www.govinfo.gov/link/uscode/31/3903 https://www.govinfo.gov/link/uscode/31/3903 https://www.govinfo.gov/link/uscode/31/3903 https://www.govinfo.gov/link/uscode/10/3801 https://www.govinfo.gov/link/uscode/10/3801 https://www.acquisition.gov/far/part-52#FAR_52_233_3 https://www.acquisition.gov/far/part-52#FAR_52_233_3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_233_4 https://www.acquisition.gov/far/part-52#FAR_52_233_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_203_6 https://www.acquisition.gov/far/part-52#FAR_52_203_6 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.govinfo.gov/link/uscode/10/4655 https://www.govinfo.gov/link/uscode/10/4655 https://www.acquisition.gov/far/part-52#FAR_52_203_13 https://www.acquisition.gov/far/part-52#FAR_52_203_13 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_203_15 https://www.acquisition.gov/far/part-52#FAR_52_203_15 https://www.acquisition.gov/far/part-52#FAR_52_203_17 https://www.acquisition.gov/far/part-52#FAR_52_203_17 https://www.govinfo.gov/link/uscode/41/4712 https://www.govinfo.gov/link/uscode/41/4712 https://www.acquisition.gov/far/part-3#FAR_3_900 https://www.acquisition.gov/far/part-3#FAR_3_900 https://www.acquisition.gov/far/part-52#FAR_52_204_10 https://www.acquisition.gov/far/part-52#FAR_52_204_10 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_204_14 https://www.acquisition.gov/far/part-52#FAR_52_204_14 https://www.acquisition.gov/far/part-52#FAR_52_204_15 https://www.acquisition.gov/far/part-52#FAR_52_204_15 https://www.acquisition.gov/far/part-52#FAR_52_204_27 https://www.acquisition.gov/far/part-52#FAR_52_204_27 https://www.acquisition.gov/far/part-52#FAR_52_204_28 https://www.acquisition.gov/far/part-52#FAR_52_204_28 https://www.govinfo.gov/link/plaw/115/public/390 https://www.govinfo.gov/link/plaw/115/public/390 https://www.acquisition.gov/far/part-52#FAR_52_204_30 https://www.acquisition.gov/far/part-52#FAR_52_204_30

2023) ( Pub. L.