SP470115R3001_Off_Site_Media_Storage_AA_UPDATED_RFP_FINAL.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NAICS:

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

58845625 108

SP4701-15-R-3001

Ellen Lester 215-737-5857

SP4701

See SOW Same as block 9

DFAS-CO-JAQBAB

P.O. Box 369031 Columbus, OH 43236-9031

Off Site Media Pick Up and Storage in accordance with the attached Statement of Work (SOW).

518210

$32.5M

09/08/2015

09/15/2015 12:00pm Noon

DLA Contracting Services Office Philadelphia 700 Robbins Avenue Philadelphia, PA 19111

SL4701

STANDARD FORM 1449 (REV. 2/2012) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

Continuation of SF1449

A.1 Proposals shall be submitted via email directly to the attention of Ellen Lester, Contracting Officer at Ellen.Lester@dla.mil.

Subject Line of Email Response shall include the RFP # SP4701-15-R-3001

Closing Date and Time: September 15 th

, 2015 12:00pm Noon (Eastern Standard Time)

Late Proposals will be handled in accordance with FAR 15.208 and 52.215-1.

A.2 CAUTION - CONTRACTOR CODE OF BUSINESS ETHICS (DEC 2010)

FAR Part 3.1002(a) requires all government contractors to conduct themselves with the highest degree of integrity and honesty. Contractors should have a written code of business ethics and conduct. To promote compliance with such code of business ethics and conduct, contractors should have an employee business ethics and compliance training program that facilitates timely discovery and disclosure of improper conduct in connection with government contracts and ensures corrective measures are promptly instituted and carried out. A contractor may be suspended and/or debarred for knowing failure by a principal to timely disclose to the government, in connection with the award, performance, or closeout of a government contract performed by the contractor or a subcontract awarded there under, credible evidence of a violation of federal criminal law involving fraud, conflict of interest, bribery, or gratuity violations found in title 18 of the United States Code or a violation of the False Claims Act (31 U.S.C. 3729-3733).

The solicitation or contract includes FAR Clause 52.203-13, Contractor Code of Business

Ethics and Conduct contained elsewhere in the solicitation. The contractor shall comply with the terms of the clause and have a written code of business ethics and conduct; exercise due diligence to prevent and detect criminal conduct, promote ethical conduct and a commitment to compliance with the law within their organization; and timely report any violations of Federal criminal law involving fraud, conflict of interest, bribery or gratuity violations found in Title 18 of the United States Code or any violation of the False Claims

Act (31 U.S.C 3729-3733).

A.3 Low Price Technically Acceptable (LPTA) Single Award

It is the Government’s intention to award a single firm fixed price contract for this requirement.

The award will be based on a Lowest Price Technically Acceptable (LPTA) proposal. The offeror is responsible for providing adequate documentation to enable a thorough evaluation of the proposal. The offeror shall submit a proposal that clearly and concisely describes and defines the offeror’s response to the requirements contained in the RFP. North American Industry

Classification System (NAICS) code and related small business size standards are 518210 and

$32.5M respectively.

The Government will review the proposal for technical acceptability at a fair and reasonable mailto:Ellen.Lester@dla.mil price. The Government will review the proposal to ensure that the proposal meets the requirements set forth in the Statement of Work (SOW).

A.4 GOVERNMENT RIGHTS

The Government reserves the following rights:

A.4.1 Award without Discussion

The Government reserves the right to evaluate the proposal and make an award without discussions, therefore proposals should contain the offeror’s best terms. Additionally, the

Government reserves the right to conduct discussions and request proposal revisions if it is determined to be necessary.

A.4.2 No Award

The Government reserves the right not to make an award as a result of this RFP if such award is determined contrary to the best interest of the Government.

A.4.3 Proposal Preparation Cost

The Government shall not be responsible or liable for any costs incurred by any parties in the preparation and submission of any proposal in response to this RFP.

A.5 CONTRACTING OFFICER

Contracting Officer

Ellen Lester

DLA Contracting Services Office Philadelphia

700 Robbins Avenue

Philadelphia, PA 19111

Phone #: (215) 737-5875

Fax # : (215) 737-7942

Email: Ellen.Lester@dla.mil

A.6 CONTRACT TYPE

The Government anticipates awarding a firm fixed price task order as a result of this RFP.

SECTION B

SUPPLIES/ SERVICES

B.1. Provide all labor, facilities and transportation to pick up and deliver computer backup media and documentation from and to DLA and defined sites based on a predetermined schedule. The

Contractor must be able to provide off-site storage management of Unclassified and Classified media and rotation, retrieval and recovery services. The Contractor shall also provide, in the event of a disaster or a disaster recovery test, transportation of the stored media and associated documentation from a specified DLA Site and ensure emergency transport of the media and documentation to an alternate designated DLA processing site within the time limit parameters identified in the SOW.

Pricing for the Off-Site Media Storage will be Firm Fixed Price (FFP). See Section L of this

Request for Proposal (RFP) for Pricing Instructions.

Base Period: Period of Performance (See Below)

CLIN DESCRIPTION QTY UNIT UNIT PRICE TOTAL

0001 Battle Creek, MI

Off Site Media Pick Up and Storage IAW attached SOW.

Period of Performance: September 30, 2015 through September 29, 2016.

12 Month $ $

0002 Philadelphia PA

2015 through September 29, 2016

12 Month $ $

0003 Richmond, VA

2015 through September 29, 2016

12 Month $ $

0004 Fort Belvoir, VA

Period of Performance: April 27, 2016 through September 29, 2016

5 Month $ $

TOTAL:

Option 1: Period of Performance: September 30, 2016 through September 29, 2017

1001 Battle Creek, MI

12 Month $ $

1002 Philadelphia PA

1003 Richmond, VA

1004 Fort Belvoir, VA

Option 2: Period of Performance: September 30, 2017 through September 29, 2018

2001 Battle Creek, MI

2002 Philadelphia PA

2003 Richmond, VA

2004 Fort Belvoir, VA

Total Price including the base period and all option periods $__________________

Serviced Sites and Schedule

FORT BELVOIR, VIRGINIA

DLA HQC McNamara Complex

8725 John J. Kingman Road

Ft. Belvoir, VA 22060

Site POCs:

Steve Soto, 703-883-7867, steve.soto.ctr@dla.mil

Item Service Provided Quantity

1 Weekly Pickup of Classified/Unclassified Tapes (DLA HQC, McNamara

Complex) 8725 John J. Kingman Road, Ft. Belvoir, VA 22060

Unclassified = 30 LTO tapes / week

Classified = 10 LTO tapes / week

Retention = 1 month

2 Monthly Pickup of Classified/Unclassified Tapes. Monthly tapes stored for one year from pickup date.

Retention = 1 year

3 Delivery of (Classified) Tapes in support of COOP Exercises (SIPRNET)

Hot or Warm Site *

4 Emergency Delivery of Classified Tapes within 4 hours of notification * As required

5 Emergency Delivery of (Unclassified) tapes to DLA HOT Site within 4 hours of notification *

6 Delivery of (Unclassified) Tapes to Alternative Hot or Warm Site * 2

7 Round Trip Delivery of Classified Tapes to Columbus, OH within 12 hours

As required

8 Unscheduled Unclassified Delivery within 24 hours of notification 6

9 Unscheduled Classified Delivery within 24 hours of notification 1

10 Round Trip Delivery of Classified Tapes within 12 hours for Disaster

Recovery Testing

As required

11 Round Trip Delivery of Classified Tapes to Columbus, OH at time of

Disaster within 12 hours

As required

12 Local Off-Site unclassified tape storage during a disaster at the Primary

Hot Site

As required

* Site location will be provided after contract award mailto:steve.soto.ctr@dla.mil

PHILADELPHIA, PENNSYLVANIA

DLA Troop Support

700 Robbins Avenue

Philadelphia, PA 19111

Recruit Training Centers listed below.

Jamie Horton, 215-737-8688, Jamie.horton.ctr@dla.mil

John Chiodo, 215-737-4668, john.chiodo.ctr@dla.mil

The storage vaults must be located outside of a 50 mile radius of the J6 Philadelphia

Computer Room at 700 Robbins Avenue, Philadelphia, PA 19111 and the Recruit

Training Center sites listed below so that the locations will not be affected by the same disaster that affects the primary facilities. The storage locations shall not be in an area where flooding due to natural disasters may cause damage to the stored media and far enough away from large metropolitan areas and airports to avoid hazards associated with these locations.

1 DLA Troop Support, 700 Robbins Avenue, Philadelphia, PA 19111

Daily pickup

1-2 cases measuring 26L x 126W x 14H containing approximately

80 cartridges per case and holding for 3 weeks or longer as specified depending on the day of the week and usage of data network.

Monday thru Friday between the hours of 3 PM and 6 PM including holidays and holding for three weeks.

Retention = 3 weeks

2 Weekly pick-up

The Recruit Training Centers require pick up of approximately 2 tapes once a week and library individual tapes for up to one (1) year.

Recruit Training Centers:

•Bldg 1895, Basement, Washington Road, Ft. Jackson, SC

29207

•Bldg. 3010, 5305 3rd Infantry, Division Road, Ft. Benning, GA 31905 mailto:Jamie.horton.ctr@dla.mil mailto:john.chiodo.ctr@dla.mil

•Bldg. 2192, Hirsch Road, Ft. Sill, OK 73503

•CIIP Bldg 2324, Army Avenue, Ft. Leonard Wood, MO

65473

•Recruit Clothing, 1550 Wurtsmith, Suite 4, Lackland AFB, TX 78236-5250

•Clothing Division, MCRD Parris Island, Bldg. 6007, MCRD-

PI, SC 29905

•Clothing Branch, Building 662, 41000 Santiago Avenue, MCRD San Diego, MCRD-SD, CA 92140

•KYLOC, 5751 Briar Hill Road, Building 6, Lexington, KY

40516

•2610 Missouri Street, Bldg 1532, Great Lakes, IL 60088

Retention = 1 year

3 Emergency pickup/delivery (as required) 24 x 7 a week, including holidays, responding within 2 hours after receiving notification from J6 located at Philadelphia or the RTC sites.

•DLA Troop Support, 700 Robbins Avenue, Philadelphia, PA 19111

•Bldg 1895, Basement, Washington Road, Ft. Jackson, SC

29207

•Bldg. 3010, 5305 3rd Infantry, Division Road, Ft. Benning, GA 31905

•Bldg. 2192, Hirsch Road, Ft. Sill, OK 73503

•CIIP Bldg 2324, Army Avenue, Ft. Leonard Wood, MO

65473

•Recruit Clothing, 1550 Wurtsmith, Suite 4, Lackland AFB, TX 78236-5250

•Clothing Division, MCRD Parris Island, Bldg. 6007, MCRD-

PI, SC 29905

•Clothing Branch, Building 662, 41000 Santiago Avenue, MCRD San Diego, MCRD-SD, CA 92140

•KYLOC, 5751 Briar Hill Road, Building 6, Lexington, KY

40516

•2610 Missouri Street, Bldg 1532, Great Lakes, IL 60088

Disaster Recovery Center (DRC), J6N Information

Operations, Building 54-2, Door 8, M Avenue, New

Cumberland, PA 17070-5000 within 4 hours.

Approximately four (4) times per year

4 Emergency Delivery of Tapes within 4 hours of notification to the

DLA Disaster Recovery Center (DRC), Building 54-2, Door 8, M

Avenue, New Cumberland, PA 17070-5000

Approximately four (4) times per year

RICHMOND, VIRGINIA:

DLA Information Operations

Building 33 L Bay

8000 Jefferson Davis Highway

Richmond, VA 23297

Scott Wyatt, 804-279-5385, scott.wyatt.ctr@dla.mil

Lynn Harris, 804-279-6492, lynn.harris.ctr@dla.mil

1 DLA, Information Operations at Richmond, building 33 L Bay, 8000

Jefferson Davis Highway, Richmond, VA 23297

5 days a week: - (14 day retention)

VERITAS – one closed container

MEBS – one closed container

DoD Classified – one closed container

Pickup and delivery is restricted to designated places within DLA, Information Operations at Richmond Data Center, between 1:30pm and

5:00pm Monday-Friday. Alternate times will be mutually agreed upon by the Contractor and the DLA Site POC.

These items shall be stored at the Contractor's facility within four (4) hours after pick up.

2 1 day a week (5 week Retention)

VERITAS – one closed container

MEBS – one closed container

DoD Classified – one closed container

DLA, Information Operations at Richmond, building 33 L Bay, 8000

3 1 Day a month (13 month retention)

VERITAS – one closed container

MEBS – one closed container

DoD Classified – one closed container

DLA, Information Operations at Richmond, building 33 L Bay, 8000 mailto:scott.wyatt.ctr@dla.mil mailto:lynn.harris.ctr@dla.mil

4 Emergency Delivery of Tapes within two (2) hours between 8:00 AM to

5:00 PM and within three (3) hours between 5:01 PM and 7:59 AM, 24 hours a day 7 days a week from time of notice. DLA, Information

Operations at Richmond will provide the contractor the appropriate container # and authorized person making the request.

DLA, Information Operations at Richmond, building 33 L Bay, 8000

Jefferson Davis Highway, Richmond, VA 23297

5 Long Term Storage and Random Duration Storage

The Contractor shall store certain containers on a long term and/or random duration basis. DLA, Information Operations at Richmond may recall one or more containers on a random basis.

These items shall be stored at the Contractor's storage facility for the duration of the contract or until requested by DLA, Information

Operations at Richmond. Upon request, the Contractor shall return the locked containers. Pick up and return of long-term storage materials shall follow the same procedures as for the scheduled pick-ups.

DLA, Information Operations at Richmond, building 33 L Bay, 8000

Jefferson Davis Highway, Richmond, VA 23297

6 Disaster Recovery Testing

The Contractor shall provide delivery (and return) of materials to any site selected by DLA, Information Operations at Richmond for Disaster

Recovery testing, on a two (2) day advance notice. Selected materials shall be picked and transported to the Disaster Recovery site for ready not less than three (3) hours between the hours of 5:01 PM to 7:59 AM and two (2) hours between 8:00 AM to 5:00 PM in advance of the designated Disaster Recovery test. Depending on the test time scheduled, the Contractor shall use good business practice in achieving the most economical price for the DLA, Information Operations at

Richmond, with regard to either hiring a commercial courier service or having the Contractor's employee remain overnight or simply on a standby basis, for return of materials to the storage facility. No Third

Party Transportation will be authorized.

7 Disaster Recover

In the event that DLA, Information Operations at Richmond declares a disaster, the Contractor shall initiate delivery of Disaster Recovery materials to the designated Disaster Recovery site for Disaster Recovery on a two (2) hour notice between 8:00 AM to 5:00 PM and three (3) hours between the hours of 5:01 PM to 7:59 AM. Selected materials shall be picked and transported to the site for ready use. No Third Party

Transportation will be authorized.

The selected materials must be loaded onto a truck(s) and the truck(s) must be on the road and moving toward the disaster recovery with within two (2) hours between 8:00 AM to 5:00 PM and three (3) hours between the hours of 5:01 PM to 7:59 AM of the Government's notice to the

Contractor and a status report provided to J6 on intervals of six (6) hour periods during transportation of tapes to the J6 designated Disaster

Recovery site. The selected materials must arrive at the Disaster

Recovery Site within twelve (12) hours of the departure from the

Contractor's storage site. For the duration of the disaster, Contractor shall pick up backups at the Disaster Recovery site once a week and take them back to the Contractor's facilities for storage. If the Contractor operates or subcontracts with a storage facility of comparable capability which is closer to the Disaster Recovery site than the Contractor's

"normal" facility, this second facility shall be used as the primary storage site for the duration of the disaster. Upon the termination of the disaster the contractor shall pickup all media and return it to their normal facility.

BATTLE CREEK, MICHIGAN:

Hart-Dole-Inouye Federal Center

74 Washington Avenue North

Battle Creek, MI 49037

Dave Kuneli, 269-961-4507, david.kuneli@dla.mil

1 Weekly pick-up and delivery of locked data transport cases containing unclassified magnetic storage media and/or miscellaneous documents.

Two (2) each Pelican model 1400 cases, size 6”D x 11.5”W x

13.5”L

One (1) each Pelican model 1600 case, size 8.5”D x 19.5”W x

24”L

Hart-Dole-Inouye Federal Center, 74 Washington Avenue North, Battle

Creek, MI 49037, between 9 a.m. and 2 p.m. local time, at the designated location.

Estimated average number of cases maintained in off-site storage:

Thirty (30) each Pelican model 1400 cases, size 6”D x 11.5”W x

13.5”L

Fifteen (15) each Pelican model 1600 cases, size 8.5”D x 19.5”W x 24”L

2 Disaster Recover Test

To test COOP procedures, delivery may be either to a local or out-of-town recovery location.

SECTION C

STATEMENT OF WORK (SOW)

C.1 BACKGROUND

Defense Logistics Agency (DLA) Information Operations at Fort Belvoir, Virginia (J6F) provides a broad range of Information Technology support services to several DLA components.

This support consists primarily of mainframe, mid-tier and client server data processing. The current DLA responsible site locations are as follows: DLA Headquarters Complex (HQC), Fort

Belvoir, VA; DLA Battle Creek, MI; DLA Aviation, Richmond VA; DLA Philadelphia, PA, Nine (9) Recruit Training Centers and a Hot or Warm site, location to be specified post-award.

The value of the data being created, stored and utilized within the DLA Information Operations computing environment is increasing rapidly as these technologies are increasingly used to fuel day to day operations. Loss of this data would have a severe impact on the ability to effectively support Warfighters. Therefore, it is imperative that backup copies of the data be transported and stored at a secure location outside the agency.

Specifically, J6 requires the services of a qualified electronic computer media storage Contractor, who will provide Off-Site Storage of Unclassified and Classified Computer-Generated Media, in compliance with the requirements of the law, regulation and conditions set forth in this statement of work.

C.2 OBJECTIVES

DLA must provide its customers mainframe, mid-tier, client server and desktop recovery capabilities to ensure continuity of operations in the event that DLA, or associated sites, become disabled or nonfunctional. DLA has a requirement for off-site storage management of

Unclassified and Classified media and rotation and retrieval services to ensure availability of critical customer data to minimize the impact of a catastrophic service interruption. The media transport schedule and retention period has been predetermined.

C.3 SCOPE

The Contractor shall furnish all labor, facilities and transportation to pick up and deliver computer backup media and documentation from, and to, DLA and defined sites based on a predetermined schedule (See Section B). The Contractor must be able to provide off-site storage management of Unclassified and Classified media and rotation, retrieval and recovery services.

The Contractor shall also provide, in the event of a disaster or a disaster recovery test, transportation of the stored media and associated documentation from a specified DLA Site and ensure emergency transport of the media and documentation to an alternate designated DLA processing site within the time limit parameters identified in the SOW.

C.3.1 Specific Tasks

C.3.1.1 Contractor’s Facilities

The contractor’s storage facilities shall adhere to storage standards as outlined by DOD

Industrial Security manual for safeguarding Classified Information (DOD5220.22M). The offsite storage environment will conform to 36CFR 1228 as it pertains to electronic media.

To ensure the viability and compliance of the Contractor’s storage facilities, the Government may perform inspections and tests in a manner that will not unduly delay the work to be performed by the Contractor under this contract. The Contractor shall provide access to DLA

Site personnel for compliance verification. The access will be coordinated with the facility prior to the visit. Any deficiencies will be noted in writing and provided to the Contractor for resolution. The Contracting Officer may require the Contractor to correct or replace facilities or work that is defective or does not conform to contract requirements. Unacceptable performance will be recorded and the Contractor shall be required to correct the unacceptable condition within a 24-hour time period. This includes making rapid repairs to ensure safe work conditions and facility security. Written verification shall be provided by the Contractor to the Contracting

Officer when remedial action has been completed. If the Contractor does not correct the unacceptable condition within 24 hours, the COR will notify the Contracting Officer who will take appropriate administrative action for unacceptable performance.

C.3.1.2 Location

The Contractor’s facility must be removed from high-risk areas including flood plains, earthquake fault zones, and know landslide or mudslide geographical hazards. The off-site facility must be a sufficient distance from the primary (DLA) site to significantly reduce the likelihood of a single catastrophic event including terrorist attacks from affecting both sites. The prevailing standard within the Disaster Recovery industry is a minimum of 25 miles between sites. The 25-mile standard is endorsed by DLA as minimally acceptable, but it is recommended that each site review the potential for a regional disaster (i.e., hurricane, flood, earthquake, etc.)

to determine if the 25-mile minimum is a sufficient distance from the primary processing site to safeguard critical backup resources. Waivers to the minimum distance requirements will be considered on a case-by-case basis when mitigating circumstances prove advantageous for the

Government.

Philadelphia, Pennsylvania and all Recruit Training Center sites requires a 50-mile minimum between sites.

C.3.1.3 Contractor’s Storage Space Requirements

The Contractor will provide secure storage of containerized backup media. Contractor may be required to accommodate long-term storage of specific media that needs to remain in the

Contractor’s storage facility for an extended period of time. DLA backup media types may include:

3480/3490 cartridge tapes (mainframe storage)

9840/9940/3590 cartridge tapes

8mm cartridges

Digital Linear Tape (DLT), Super Digital Linear Tape (SDLT), Linear Tape-Open (LTO) cartridge tapes

Paper documentation

Other backup media

C.3.1.4 Environmental Controls

The Contractor shall maintain temperature and humidity levels to maintain and preserve the integrity of the media/data contained within the designated storage area of the Contractor’s facility. Temperature must be maintained between sixty (60) and seventy (70) degrees

Fahrenheit. Humidity must be maintained between thirty-five (35) and forty-five (45) percent.

Temperature and humidity levels must be continually monitored to detect variances from prescribed standards. The Contractor’s facility must be capable of being restored to stated environmental levels within eight (8) hours of any alternate site storage facility environmental failure.

The Contractor’s primary objective is to have the capability to control temperature and humidity within the aforementioned ranges, so that any fluctuations are confined to a narrow range, i.e., incremental, gradual fluctuations over a reasonable amount of time will be acceptable as long as a consistency of temperature and humidity is maintained. Temperature and humidity gauges (or control devices) shall be metered and auditable. Positive internal air pressure within the vault enclosure, causing a constant outward airflow, is also required to reduce environmental contamination in conformance with this publication.

The vault heating, ventilation and air conditioning (HVAC) systems, both primary and backup, shall be installed in conformance with NFPA No. 90A, Standard for the Installation of Air

Conditioning and Ventilating Systems. The vault HVAC systems shall be designed so that installed back-up/redundant units will continue to provide automatic control of temperature and humidity within the ranges specified above, in the event of failure of the primary system. The back-up/redundant system is only to be used to provide service in the event of the primary system failure and may not be available to be used under normal operating circumstances or for any other purpose. Power to operate the back-up/redundant HVAC system must be automatically transferred to an automatically-starting, standby backup/redundant generator system (either diesel or natural gas fueled) in the event commercially provided utility supply is interrupted or rendered unavailable. Environmental control is to be restored within sixty (60) seconds of a power failure.

ANSI/NFPA and other research data have revealed that electrostatic air filtration systems produce ozone as a by-product of their operation, which is known to be injurious to magnetic tape polyester binders and substrate. As a result, electrostatic air filtration systems are prohibited. The Contractor’s facilities must be equipped with environmental control systems using only filter media designed in conformance with American Society of Heating Refrigeration and Air Conditioning Engineers (ASHRAE) Standard 52-76 for computer room grade installations and must be so certified

Upon request by COR/COTR, contractor shall provide a copy of the drawings and specifications for the vault enclosure that the Offeror is proposing to use in performance of the services covered by the SOW and provide to the government and that demonstrates complete compliance with the specifications in the SOW. All such drawings and specifications shall be considered, by definition, proprietary corporate data. Information Operations reserves the right to request and perform a site inspection or other investigative effort to determine the Offeror’s compliance with the provisions of this SOW.

C.3.1.5 Fire Suppression and General Maintenance

The Contractor’s facility shall be equipped with professionally guarded or off-site, central station monitoring systems for (1) fire alarm and suppression system; (2) environmental system with controls located in the storage floor space area, including an air filtration system; (3) back-up power source to guarantee emergency lighting during a power failure.

The vault must be unconditionally certified as meeting the requirements of NFPA 232, 1995

Edition, as listed below:

The vault must be located in a building classified as being of fire-resistive construction.

General business and paper records may not be stored in the same building or at the same street address. Upon award contractor shall provide this address to the COTR.

The entire structure of the vault must provide a continuous fire-resistant envelope of four hours (or greater) using all UL-approved methods and materials in the case of a single vault facility and a six (6) hour envelope in the case of a multi-vault facility.

If a single vault facility is proposed, all fire doors, shutters, and duct penetration fire dampers must be UL labeled and provide four (4) hour (or greater) fire protection.

If a multi-vault facility is proposed, all fire doors, shutters and duct penetration fire dampers must be UL labeled and provide six (6) hour (or greater) fire protection.

In all cases, the cubic volume of any single vault may not exceed 25,000 cubic feet, per

NFPA232

The following standards shall apply to vault construction.

ANSI/NFPA 232 [16] standard for archival storage room construction.

ANSI/NFPA 80 [20] standard for installation of fire doors and shutters.

The Contractor’s vault enclosure must be protected by an automatic fire suppression system

(FM-200 or Intergen) with direct municipal fire department notification (connection) or UL certified central station notification (connection) installed to meet the following minimum standards, and must be so certified.

The following standards shall apply to the Contractor’s automatic fire suppression system

(AFSS).

ANSI/NFPA 72E Standard for Automatic Fire Detectors.

ANSI/NFPA 90A Standard for Fire Protective Characteristics of Air Conditioning and

Ventilation systems.

ANSI/NFPA 72 Standard for Signaling Systems.

C.3.1.6 Security Provisions

The Contractor’s facility shall be equipped with a professionally guarded or off-site, central station security monitoring system including independent security in the designated storage area.

Contractor’s facility must be guarded by an Intrusion Detection System (IDS) and electronic access controls. The Contractor’s facilities shall be accessible at least once per month for an unannounced security audit of vaults and storage areas by DLA Site Security Division Personnel.

DOD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) addresses provisions for security inspection without advance notice. The Contractor, at the Contractor’s expense, shall correct any noted deficiencies and provided written verification to the Contracting

Officer. Complete records of all security inspections performed by the Contractor shall be maintained and made available to the Government upon request during contract performance and for as long as the contract requires.

In view of the sensitivity of data, the vault structure must be GSA approved, six sided modular vault certified to meet Federal specification AA-V-2737, dated April 25, 1990 and which bears the appropriate GSA label. All construction and installation is in accordance with manufacturer’s written instructions.

The vault structure must be composed of six sides which are independent from the separate sides of any adjacent space or building element in structure and security provision.

To reduce disclosure of the Contractor’s storage facility location, there shall be no external billboard, marquee or other “signage” denoting the Contractor’s site.

C.3.1.7 Magnetic Security

All six sides of the Contractor’s vault must be fully constructed of or continuously lined with ferromagnetic shielding sheet or plate materials and must be so certified. Structural reinforcing bar’s used in the construction of concrete walls or metal cabinets inside otherwise unshielded vault storage rooms are considered inadequate for this purpose and may not be relied upon as the basis for certification of this requirement. Mere physical separation of media from the walls of a vault or the building in which the vault is housed, so that media is not in contact with the wall, shall not constitute adequate shielding and may not be relied upon as the basis for certification of this requirement.

C.3.1.8 Power Sources

The Contractor’s facility must be equipped with a redundant power generating source consisting of an engine generator set of sufficient capacity to power emergency lighting, environmental control, physical intrusion detection, and fire detection, alarm, and extinguishing systems for an extended period of time. Certification is required for a minimum continuous reserve power source of not less than seven (7) days duration in the event of a failure by the primary electric supplier, for all critical systems described above. (i.e. where the size of the on-site fuel tank or supply is certified to be adequate to provide at least seven days of power, at building full load, per the manufacturer’s fuel consumption schedule) Installation shall be in accordance with

ANSI/NFPA 110 Standards for Level 2 Emergency Power Systems. This equipment and its continuous fuel source must be permanently installed and must be operationally certified as of the time of bid submission; “On call” contracts with portable electrical generator rental companies are not acceptable in satisfaction of this requirement.

C.3.1.9 Audit Trail/Media Verification

C.3.1.9.1 General

The Contractor shall maintain a permanent, computerized database of the transaction history of each individual item sent and/or retrieved, throughout the term of this contract. All bids in response to this request must include a detailed description of the Contractor’s hardware and software configuration and operating environment and provide sample reports to demonstrate its ability to comply with the reporting requirements.

C.3.1.9.2 Volume History

The Contractor’s computer system shall be capable of providing a chronological transaction history of any stored item, indicating the dates of entry and withdrawal, whether scheduled or otherwise. In the event of non-scheduled or emergency withdrawals, the Contractor’s system shall produce the name of the DLA requester, the time and date of each request, and the name of the Contractor’s employee who serviced the request.

C.3.1.9.3 Alternate Billing Rates

The Contractor’s computer system shall have the capability to assign different billing rates to long term and rotational media. For purposes of this SOW, long-term media shall be defined as any item placed in storage for a term greater than twelve (12) months.

C.3.1.9.4 Volume Aging

C.3.1.9.5 The Contractor’s computer system shall, upon request, provide a listing of all stored media, sorted by date received, displaying the individual volume IDs and rate designations, to assist DLA, Information Operations at Fort Belvoir in auditing the Contractor’s compliance with any agreed-upon fee structure.

C.3.1.9.6 Communications

The Contractor shall supply to all specified Information Operations sites the ability to electronically transmit the Information Operations materials picking and distribution requirements from DLA, Information Operations site’s Computer Operations Center (COC) to the Contractor's site. Contractor shall provide a secure Internet site for this purpose, or shall provide all of the PC-based software necessary to facilitate the electronic transmission. DLA, Information Operations sites will assume responsibility for delivering this data to a PC for transmission.

C.3.1.9.7 Report/Query Capabilities

Contractor’s inventory system shall be capable of providing secure Internet-based access to reporting and data query functions regarding media database on a PC in DLA, Information

Operations site’s COC. Minimum available reports are:

Off-Site inventory by volume/serial (Volser) ID

Off-Site inventory by dataset

Off-Site inventory by return date

System shall be capable of providing query function by all of the following:

Media Type

Volser ID

Dataset

Creation Date

Expiration Date

C.3.1.9.8 Software and hardware Support

The Contractor shall provide reasonable telephonic support for all software through either a local or toll-free telephone number. Contractor-provided software must include full user documentation in the form of on-line, context-sensitive help, as well as printed format. Upon request from authorized Government Personnel, onsite training will be provided upon software update bases.

C.3.1.9.9 Communication Format

Communication and file transfers between DLA and Contractor site, whether for daily transaction purposes or for support purposes, shall be accomplished either by a secure Internet site connection or by telephone between the authorized DLA NOC staff and the Contractor.

C.3.1.9.10 Media Labels

The DLA Sites will supply Bar-Code labels for all Information Operations at Richmond off-site media of the format data cassettes and DLT and LTO tapes. Magnetic tape cartridges are pre-labeled by DLA, Information Operations at Richmond.

C.3.1.10 Validation of Shipments

C.3.1.10.1 Discrepancy Reports

Prior to the close of business on each day a shipment of media is made, the Contractor shall inspect said shipment and report to the DLA Sites any discrepancies found between the items actually received (shipped) and listings for same. The Contractor shall maintain a database of these discrepancies and shall report weekly on the status of each discrepancy that remains.

C.3.1.10.2 Delivery Receipts

The Contractor shall provide a receipt each time media is exchanged showing the date, time, approximate amount, and type of media exchanged, as well as the names, signatures and ID badge numbers of all parties participating in the exchange

C.3.1.11 Other Services

C.3.1.11.1 Loaded billing rate for ad hoc support services

The Contractor shall provide a fully loaded billing rate for support services that are not specifically defined by this SOW, but become necessary, and are deemed within the general scope of this requirement. Such support services include but are not limited to pickup and delivery of media from sites other than those specified or the disaster recovery site.

C.3.1.11.2 Delivery Receipts

The Contractor shall provide a receipt each time media are exchanged, showing the date, time, approximate amount, and type of media exchanged, as well as the names, signatures and ID badge numbers of all parties participating in the exchange.

C.3.2 Contractor’s Delivery and Pickup Transportation Procedures

C.3.2.1 The Contractor’s personnel shall pick up and deliver shipments of outgoing and incoming Classified and Unclassified computer-generated media from the DLA Site twenty-four

(24) hours, seven (7) days per week, three hundred sixty-five (365) days per year without government assistance. Bar code reader technology will be utilized to ensure accurate tracking and scanning of all media transported.

C.3.2.2 The Contractor’s personnel shall notify the DLA Site Point of Contact (POC) within two

(2) hours prior or thirty (30) minutes following the scheduled pickup if the Contractor cannot meet the scheduled pick-up and delivery times due to weather conditions, road conditions, or mechanical failure of the courier vehicle. The missed pick-up and/or delivery time will be rescheduled within twenty-four (24) hours.

C.3.2.3 The Government will have authority to cancel or change the time of any regular scheduled pick-up or delivery by notifying the Contractor no later than two (2) hours prior to the scheduled pick-up or delivery time on the day of the requested change to the schedule.

C.3.2.4 Classified media must be accompanied at all times by a cleared (Secret) Contractor until turnover of media to a cleared, authorized employee at the DLA site or Contractor’s facility. The

Contractor shall comply with DOD 5220.22-M NISPOM anytime the Contractor’s personnel are handling, packaging and transporting media, which is classified at the Confidential or Secret level.

C.3.2.5 The Contractor’s personnel, upon arrival at the Contractor’s facility, shall store the slotted media and the storage cases. Segregated storage racks must be provided for each customer. All media will be filed and containers moved to the appropriate secured area by the close of business that same day. The Contractor shall provide shelf storage space for classified media cases. The storage space shall meet the minimum requirements for storage of Classified national security information at the Secret level, as specified in DOD 5220.22-M, NISPOM.

C.3.2.6 Open Container Storage/Slotted Media: Contractor will rotate individual tapes or media by their retention date. The Contractor picks up the locked container from the DLA site, unlocks the container at the vaulting facility, and the media is slotted inside the customer’s designated vault space. Contractor will have contact and access to the media on a routine basis. Each tape or media within the transport container can have its own retention date. Contractor will provide exact labeling information on the media stored at their facility.

C.3.2.7 Closed Container Storage: Contractor will rotate the container by its retention date.

Contractor will pick up the locked container from the DLA site and store it unopened at its vaulting facility. Contractor will not interact with the media inside the closed container. The container and its entire contents have a single retention date. The details of the containers’ contents are the Government’s responsibility.

C.3.2.8 Contractor-Provided Transport Containers: Containers should be designed to minimize the risk of potential data loss. Containers and carts must be locked at all times during transit.

Containers must be waterproof, shatter and fire-resistant, foam-lined and specific for each media type. Containers must have a unique customer identification label that does not identify the customer name or the contents.

C.3.2.9 The Contractor shall provide access to the storage facility for the purpose of a media audit within twenty-four (24) hours of request by the DLA Site. All DLA-owned media stored in the segregated storage areas of the facility shall be accessible to approved DLA personnel for media audit.

C.3.2.10 The Contractor’s personnel may be asked, on an emergency basis, to bring a specific type of media (i.e. by tape number and/or tapes), back to the DLA Site, within twenty-four (24) hours of recall notification for operational recovery. If a disaster occurs at a DLA Site, the

Contractor shall be required to ensure emergency/critical delivery of the back-up media to the designated recovery sites marked on the storage cases within twelve (12) hours of a declaration of any disaster or emergency.

C.3.2.11 The Contractor’s personnel may be asked, on an unscheduled basis, to bring a specific type of media (i.e. by tape number and/or tapes), back to the DLA Site, within twenty four (24) hours of recall notification for operational recovery. If a disaster occurs at a DLA Site, the

Contractor shall be required to ensure emergency/critical delivery of the back-up media to the designated recovery sites marked on the storage cases within twelve (12) hours of a declaration of any disaster or emergency.

C.3.3 Contractor Vehicle Requirements

The Contractor shall provide a vehicle with a verified license, insurance and separate cargo area with automatic latches/locks. The Contractor’s vehicle that is used to transport media covered by this contract must be used only for the transportation of computer media and be retrofitted for protecting magnetic media. The Contractor’s vehicle should have an audible security alarm system that is activated at all times. The cargo area will be locked at all times other than actual load/unload times. The storage area of the Contractor’s vehicle must be temperature controlled and maintained at the same temperature and humidity requirements as listed in paragraph 5.1.3.

The Contractor shall provide unmarked vehicles for transportation of all specified DLA, Information Operations site’s media, equipped to the following minimum standards. These vehicles shall be the only vehicles used for transportation of media to and from the Contractor's storage facility and shall be operated only by Contractor employee(s).

- Self activating Halon, FM-200, or other approved automatic fire suppression system (AFSS)

Insulation of walls, floor and ceiling

Telephonic communication system

Physical intrusion alarm system

Climate control system

Adequate physical securing devices for media containers

C.3.3.1 Driver

Trained Contractor personnel who are also knowledgeable in proper computer media handling techniques shall operate the Contractor's vehicle(s). All Contractor vehicle operators and assistants (when required) shall be bonded; drivers shall possess a good driving record and be properly licensed. Contractor personnel shall not wear uniforms advertising the identity of the

Contractor's firm. The Contractor shall provide couriers who have passed a background check.

The Contractor shall issue its couriers with photo identification (ID) badges manufactured by the

Contractor, containing unique ID numbers for each employee that will authenticate all persons authorized to exchange media. The Contractor's couriers shall not wear uniforms advertising the identity of their firm. ID badges that do not contain photographs are unacceptable. The

Contractor's representatives, (courier(s), etc.) will be required to show their badges to gain access for pickup/deliveries, and are required to show them at all times when inside the DLA, Information Operations building.

C.3.4 Contractor’s Reporting and Communication Requirements

C.3.4.1 The Contractor shall be responsible for providing the DLA Site POC with a Weekly

Discrepancy Report that will show any media that is recorded as being picked-up at the DLA

Site but not delivered to the off-site facility, or recorded as picked-up at the off-site facility but not delivered to the DLA Site. The media received/not received shall be identified by a unique, computer-generated serial number and DLA site.

C.3.4.2 The Contractor shall provide a monthly report to the DLA Site POC no later than COB

15 working days after the end of the month. The monthly report will record actual pick-up times, times en-route (to/from), number of cartons transported, number of tapes/cartridges hand-filed, and any procedure deviations and any procedural and/or security problems encountered during the reporting period. The monthly report will also include a cumulative inventory of media. The Contractor shall notify the DLA COR and Site POC if any problems arise while executing the duties outlined in this SOW.

C.3.4.3 Contractor must provide On-line access upon award to the COTR via email access with access information to keep track of their Authorized personnel for container audit trail, Disaster

Recovery information, Contractors employees and request for additional media.

C.3.4.4 Contractor must be able to scan all containers coming to and from Information

Operations locations and provide an audit trail for each container. Contractor must offer a paperless solution of keeping track of the containers.

C.3.5 Contractor’s Recovery Testing Requirements: Recovery testing requirements shall be met in accordance with general guidelines for testing requirements; specific changes to these guidelines may be requested by the DLA Sites. The sites will be responsible for requesting, scheduling and evaluating the results with the Contractor.

C.3.5.1 Emergency Test

On an emergency basis, the Contractor may be asked to return media to the DLA Site. The shipment could consist of all mainframe media and mid-tier media. If an emergency, test or otherwise occurs, the Contractor shall return the media within four (4) hours of notification.

C.3.5.2 Standard Disaster Recovery Test

The Contractor shall ship media to the alternate processing site. The shipment shall consist of mainframe media and/or mid-tier media shipped to and returned from the alternate processing site. The media shall be delivered to the alternate processing site within twenty-four (24) hours of notification to the Contractor by the DLA site POC.

C.3.5.3 Mid-Tier Disaster Recovery Test

The Contractor shall ship mid-tier media to and return them from the alternate processing site.

The media shall arrive at the alternate processing site within twenty-four (24) hours of notification to the Contractor by DLA site POC.

C.3.5.4 Capacity Disaster Recovery Test

The Contractor shall ship all mainframe media and mid-tier media to and return them from the alternate processing site.