SP4701-20-C-0067 DSO Support Award - Bilateral.pdf

32a. QUANTITY IN COLUMN 21 HAS BEEN

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:RECEIVED INSPECTED

COMPLETE PARTIAL FINAL

STANDARD FORM 1449 (REV. 2/2012)

36. PAYMENT

PARTIAL FINAL

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER 40. PAID BY

42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

CONTINUATION SHEET REFERENCE NO. OF DOCUMENT BEING CONTINUED:

CONTINUED ON NEXT PAGE

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SP4701-20-C-0067

1. Firm-Fixed price contract is awarded to Web2Print Experts, Inc. Subject To Availability of Funds (refer to FAR clause 52.232-18 cited below) for the Document Services Online (DSO) Sustainment and Integration Support for the DLA J6 Program Management Office (PMO) Document Services. No funding is provided at this time. The estimated total fixed price of this contract is $787,058.00, only if Option Period 1 is exercised.

2. The terms, conditions, and RFP provisions and/or clauses found in RFP SP4701-20-R-7001 are hereby incorporated by reference into this award along with the Web2Print Experts, Inc. proposal submitted on August 20, 2020. The Government does not incorporate terms or conditions of the contractor’s proposal that are inconsistent with the proposal or the award document.

3. The effective date of this contract is October 1, 2020 through September 30, 2022 and consists of the following Period Of Performance and Period Values: Base Year: October 1, 2020 - September 30, 2021 -- $388,021.00, and Option Year 1: October 1, 2021 - September 30, 2022 -- $399,037.00.

4. FAR 52.232-18 -- Availability of Funds (Apr 1984) Funds are not presently available for this contract. The Government’s obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer.

IMPORTANT: Invoicing Instructions - When invoicing in WAWF, the quantity and unit price have been flipped. Please put the required dollar amount in WAWF's quantity field and a unit price of $1.00.

PAGE 4 OF PAGES

SP4701-20-C-0067

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0001 D302-V00006570 ADP 3,100.000 MO $ 1.00 $ 3,100.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0002 D302-V00006570 ADP 122,500.000 MO $ 1.00 $ 122,500.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

PAGE 5 OF PAGES

SP4701-20-C-0067

SUPPLY/SERVICE: D302-V00006570 CONT'D

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0003 D302-V00006570 ADP 84,900.000 MO $ 1.00 $ 84,900.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0004 D302-V00006570 ADP 142,400.000 MO $ 1.00 $ 142,400.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

PAGE 6 OF PAGES

SP4701-20-C-0067

SUPPLY/SERVICE: D302-V00006570 CONT'D

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0005 D302-V00006570 ADP 24,125.000 MO $ 1.00 $ 24,125.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

PAGE 7 OF PAGES

SP4701-20-C-0067

SUPPLY/SERVICE: D302-V00006570 CONT'D

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0006 D302-V00006570 ADP 6,225.000 MO $ 1.00 $ 6,225.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SUPPLIES/SERVICES: D302-V00006570

ITEM DESCRIPTION:

See Attached Statement of Work.

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT .

0007 D302-V00006570 ADP 4,771.000 UN $ 1.00 $ 4,771.00

Systems Development Services

PRICING TERMS: Firm Fixed Price

Subject to Availability of Funds

PREP FOR DELIVERY:

See Attached Statement of Work.

PERIOD OF PERFORMANCE: 10/01/2020 - 09/30/2021

SA4705

DCSO-P NEW CUMBERLAND

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

SA4705

DCSO-P NEW CUMBERLAND

PAGE 8 OF PAGES

SP4701-20-C-0067

SUPPLY/SERVICE: D302-V00006570 CONT'D

5404 J AVE BLDG 404

NEW CUMBERLAND PA 17070-5059

NEW CUMBERLAND PA 17070

US

GOVT USE

External External External Customer RDD/

ITEM PR PRLI PR PRLI Material Need Ship Date .

0001 0085349576 0001 N/A N/A N/A N/A

0002 0085349576 0001 N/A N/A N/A N/A

0003 0085349576 0001 N/A N/A N/A N/A

0004 0085349576 0001 N/A N/A N/A N/A

0005 0085349576 0001 N/A N/A N/A N/A

0006 0085349576 0001 N/A N/A N/A N/A

0007 0085349576 0001 N/A N/A N/A N/A

Document Services Online (DSO) Sustainment and Integration Support

Table of Contents

Section 1: Schedule 10 Section 2: Performance Work Statement 12 Section 3: Contract Clauses 40

Attachments

Attachment 1 Non-Disclosure Agreement (NDA) and Conflict of Interest

Section 1: Schedule

Base Period (12 months) October 1, 2020 – September 30, 2021:

CLIN Description Unit QTY Unit Price Total Price

Task 1: Project Plan Development Support (Firm Fixed Price)

Month 12 $258.33 $3,100.00

Task 2: Maintain and Update Existing Plug-ins (Firm Fixed Price)

Month 12 $10,208.33 $122,500.00

Task 3: COTS upgrades Support (Firm Fixed Price)

Month 12 $7,075.00 $84,900.00

Task 4: Implement New Application Extension and Plug-ins Support (Firm Fixed Price)

Month 12 $11,866.66 $142,400.00

Task 5: Application Information Assurance support (Firm Fixed Price)

Month 12 $2010.41 $24,125.00

Task 6: Monthly 8570 Report (Firm Fixed Price)

Month 12 $518.75 $6,225.00

0007 Travel Not to Exceed

Not to Exceed $4,771.00

Total

$388,021.00 (Subject to Availability of Funds - SAF)

Option Period 1 (12 months) October 1, 2021 – September 30, 2022 CLIN Description Unit QTY Unit Price Total Price

Task 1: Project Plan Development Support (Firm Fixed Price)

Month 12 $265.66 $3,188.00

Task 2: Maintain and Update Existing Plug-ins (Firm Fixed Price)

Month 12 $10,497.91 $125,975.00

Task 3: COTS upgrades Support (Firm Fixed Price)

Month 12 $7,280.00 $87,360.00

Task 4: Implement New Application Extension and Plug-ins Support (Firm Fixed Price)

Month 12 $12,209.16 $146,510.00

Task 5: Application Information Assurance support (Firm Fixed Price)

Month 12 $2,068.75 $24,825.00

Task 6: Monthly 8570 Report (Firm Fixed Price)

Month 12 $534.00 $6,408.00

1007 Travel Not to Exceed

Not to Exceed $4,771.12

Total

$399,037.00 (Subject to Availability of Funds -

SAF)

Total Task Order Price – Base Period and Option Period

$787,058.00

IMPORTANT: Invoicing Instructions - When invoicing in WAWF, the quantity and unit price have been flipped within the system. Please put the required dollar amount in WAWF's quantity field and a unit price of $1.00.

Section 2: PERFORMANCE WORK STATEMENT

2.1 BACKGROUND

Defense Logistics Agency (DLA) J62BH Document and Automation Management Services (DAMS) Program Application support branch provides application services to DLA J67D Customer Data Relations Management and J67F Data Production Operations. The Document Services Online (DSO) application is the J62BH web tool used to support the missions of J67D and J67F. DOD Instruction 5330.03 establishes DLA J67D and J67F as the preferred provider for data and document automation services to the DOD. The DSO application enables those services to be provided through an online ordering web application offering web to print services and providing a portal for submission to outside print sources in order to provide best value to customers. DSO is based on a commercial web-to-print software application. DSO core functionality integrates the Electronics for Imaging, EFI, web to print application, Digital Storefront, DSF and 5 plug-ins that expand the software functionality.

Plug-ins are the method by which the DSF application, enables enhanced and unique features into their commercial application without breaking the core code or impacting upgrades. A description of the 5 plug-ins are below:

Billing module and workflow – replaces the quote editor in Digital StoreFront and is used to bill jobs in compliance with the Document Services Pricing Manual, INST 76000.1U

Funding management and workflow - is integrated into the order submission shopping cart process of Digital StoreFront and is used to capture the unique funding requirements within the DOD

DOD PKI CAC interface - an additional logon method to accept the DOD PKI common access card certificates for user authentication

DLA Enterprise Business Systems (EBS) interface – a windows service that creates xml transactions from the billing and funding module provides bi direction updates and status feedback to and from the DLA’s financial system of record – EBS/SAP – DLA’s ERP systems.

Government Printing Office (GPO) Federal Express (FedEx) Interface – external system connector that enables the submission of DSO orders to FedEx printing office for the purpose of obtaining estimate, submitting outsourced orders.

The government supports two environments, production and stage environments. Both reside on DLA’s Azure cloud environment connected through the unclassified DLA

Enterprise Telecommunications network (ETN). The stage system architecture consists of 1 Windows 2012 R2 IIS 8.0 web server, 1 Windows 2012 R2, 1- shared SQL 2012 database server, COTS application Digital Store Front 9.8 and integration module 4.8. The production system architecture consists of 2 Windows 2012 R2 IIS 8.0 web servers, 1 - SQL 2012 database server, 1- Windows 2012R2 file server and COTS application Digital Store Front 9.8 and integration module 4.8. The DSO system has over 30000 registered users, 2000 active users. There are 66 physical brick and mortar facilities using DSO to offer inhouse print services and 93 storefronts serviced by Customer Data Relations using DSO for outsourcing services. The web server configuration consists of 13 web storefronts, 21 agencies, 6 Departments, and 150 ticket templates. There is an average of 60000 orders submitted per year.

2.2 SCOPE

This Performance Work Statement (PWS) outlines overall program support requirements for the DSO application as it continues to enhance capabilities and functionality to satisfy customer needs and comply with DLA and DOD policies. In addition, the government requires maintenance support and necessary code changes and enhancements to the 5 plug-in modules. The government requires the contractor’s services for one 12-month base period and 1 12-month option period.

The contractor shall provide sustainment and integration services, to include maintaining and updating the existing plug-ins modules, providing support for new DSF releases , integrating new functionality using the DSF application and plug-in features and auditing the existing configuration to ensure optimal performance.

This contract covers the assessment, design plan, development, integration, configuration, all cybersecurity requirements, testing, training, documentation and implementation of the deliverables outlined in this work statement. The contractor shall work with program managers, project managers, system managers, government contractors, system developers, and IA professionals at the application levels to accomplish these requirements.

Development and maintenance of plug-ins and extensions requires integration into the commercial product Digital Storefront. Permission to have access to commercial software source code, DSF, will be required. Proof of this permission from the DSF vendor, EFI, is mandatory.

This Task Order TASK 1 IUS # 0004 Project Plan Development TASK 2 IUS # 0007 Maintain and Update Existing Plug-ins TASK 3 IUS # 0003 COTS upgrades Support TASK 4 IUS # 0003 Implement New Application Extension and Plug-ins TASK 5 IUS # 0003 Application Information Assurance support TASK 6 IUS # 0004 Monthly 8570 Report

2.3 TASK REQUIREMENTS

The Contractor will be required to perform tasks outline in the task sections below.

2.3.1 TASK 1 - Project Plan Development

The Contractor shall develop a project plan to accomplish the requirements of this PWS to include, the planning, direction, coordination and control for effective and efficient accomplishment of all requirements contained in this PWS. The project plan must include a description of how the DSO application with existing capabilities will be used to meet the requirements in the PWS. Access to the DSF source code will be required for development and maintenance of plug-ins and extensions, therefore contractor must provide proof of authorized access of the DSF code. Project Plan must be delivered within two weeks from award.

The contractor shall conduct In-Process Reviews (IPRs) as needed and provide information regarding contract status. IPRs shall provide for an interchange between the Government and contractor during the execution of the task order (e.g., review of the system design, reviewing the results of functional testing, etc).

Contract Kick-Off: The Contractor shall prepare and present an executive overview within 7 calendar days of contract start date. The executive overview will demonstrate the contractor’s plans to manage scope, schedule, and resources for the contract. Contractor shall introduce to DLA J6 management who the key personnel are and plans for sustaining and if required replacing these key personnel. The contractor shall also meet with J6 stakeholders during this time to discuss expectations and details of contract execution.

The COR/COTR has the responsibility to monitor the progress of the work of the Contractor personnel assigned to the task. Additionally, in the absence of other agreements negotiated with respect to due dates, standards and actions shall be inspected and the contractor notified of the COR’s findings within 5 workdays of normally scheduled review.

The Monthly Status Report shall include:

a) Contract number

b) Brief task description

c) A review of project plans including work accomplished during the reporting period and/or significant events

d) Deliverable progress

e) Problem areas

f) Anticipated activity for the next reporting period

g) Description of any travel or unique services provided and presentation of trip reports if travel occurred.

h) Funds/labor expended and remaining

Deliverable 1: Kick-Off Meeting Deliverable 2: Monthly Status Reports Deliverable 3: Project Plan and Schedule Deliverable 4: IPR briefings as needed

2.3.2 TASK 2 – Maintain and Update Existing plug-ins

The contractor shall provide maintenance support for the 5 plug-ins – Billing Module, Funding Management Module, CAC login module, EBS interface, GPO interface.

Maintenance support shall include:

Modifications to the plug -in code to comply to identified issues where application is not working as expected.

Changes to the plug- in code due to identified cybersecurity requirements or DOD requirements such as web inspect scans, penetration tests, ACAS scans or 508 accessibility requirements.

Updates to the plug – in code due to upgrades to the Digital Storefront COTS product Changes or updates to the plug – in code caused by new fiscal year pricing logic changes Updates to the plug – in code caused by upgrades to under arching foundation software such as Windows Server, Microsoft SQL or IIS.

On a quarterly basis updated releases to the integration code is required. These will be managed through software change requests that have been reviewed and prioritized by the Government Program manager and provided to the vendors POC. The contractor shall provide a presentation and documentation on the how the requirements will be met through code changes, test the code changes and provide a version release. Any changes made will become part of the baseline code.

Integration code is tied to EFI’s digital storefront software product. To make enhancements such as plug-ins and extension, it will require access to the source code from the COTS (Digital Store Front) OEM, Electronics for Imaging (EFI). The contractor must supply proof to the government that they have the rights to modify change the source code of EFI DSF via a letter from EFI corporation or similar. Experience with EFI DSF software application is required to meet this requirement.

Deliverable 1: Release Review and presentation Deliverable 2: Release code Deliverable 3: Proof of source code access to EFI Digital Store Front

2.3.3 TASK 3 – COTS upgrades Support

The contractor shall provide support services that have expert knowledge of the all the Digital Storefront features, and expert knowledge on installation and configuration of cloud version of the DSF application. The contractor shall support the overall application to ensure performance and access is maintained at an average of 98%. Triage and troubleshooting support shall be provided during outage periods in efforts to recovery to optimal operating condition. In addition, the support of COTS includes the upgrade of the commercial application to ensure the government’s DSF version will be no more than 1 version behind the latest released version. The contractor shall provide an upgrade schedule, taking into account, a 30-day testing requirement in the stage environment prior to initial/full operational capability in production:

Critical elements for this task are for the contractor to have vast knowledge and expertise with both EFI DSF and with DLA Document services production environment, organizational structure, and processes. The expert shall keep abreast of future EFI DSF functionality and be able to apply these new features to the DLA Document Services environment. The contractor shall brief the DSO PM and DSO Business Manager on new features on the EFI DSF roadmap to assist in determining which features should be implemented. The contractor shall be able to customize the DSF storefront to meet the needs of DLA Document Services, this customization shall include:

1. Creation and modifications of smart storefronts

2. Modify and customize print tickets to closely match the DLA Document services pricing methods.

3. Create and customize catalog items

4. Configure and deploy Variable Data through Smart Canvas

5. Provide training on new features or changes

6. Update existing user documentation

The contractor may be interfacing with DLA Document Services customers to obtain requirements for setting up or making changes to new or existing agency smart storefronts or catalog items. The contractor may interface with DLA Document Services DSO manager to obtain input and feedback when implementing new features. The contractor will work with the DSO PM to setup a plan of action and milestone chart (POA&M) for each action under this task.

Deliverable 1: Upgrade Schedule and POA&M Deliverable 2: Smart Storefronts & Customized Print Tickets Deliverable 3: Triage and troubleshooting support Deliverable 4: Briefings of Product Roadmap to Application PM and Application Business Manger Deliverable 5: Training & User Documentation

2.3.4 TASK 4 – Implement new application extension and plug-ins

This task is to cover requirements for new integration functionality and new features.

For each year of the contract the government will identify specific functions that are required from various sources. These sources could be new cyber security requirement, new DLA policy such as program rationalization or standardized processes, or changes from the DSO user base and program sponsor, or changes from an existing interface partner such as EBS or DAAS. This task shall cover the evaluation of requirements of each enhancement, a proposal of how to integrate the requirement into DSO, the coding of the changes, testing of the changes, user training and documents of the enhancement and follow on maintenance support of the change. Follow on yearly maintenance (task 1) shall incorporate these new items into the task 1 maintenance costs. Examples of known items include:

Impacts to Government Funding acceptance, storage and customer association and use due to DOD G-Invoicing implementation

Extraction and massaging of data to utilize the DLA Qlik tools for DLA Dashboard as a means for report generation

Integration DLA enterprise Account Provisioning System (AMPS) into the user account creation process in DSO.

Archive function for jobs and all related details of order aged > 3 years that can be retrieved and activated when needed. DLA records management policy requires that DSO maintain all finance data for 6.3 years. It is therefore the requirement of the government under this task for the contractor to develop an integrated archive function. The archive function shall move all records management designated data to a separate data store from the active DSF and Integration database. The archive function shall be performed by the DSF System administrator on an annual basis. All production users can retrieve the archive data through the archive interface.

Enhanced billing, funding, order status workflow and layout. End users have identified enhancements to overflow and layout of the integration modules that would enhance the user experience and provide work cycle efficiencies.

Deliverable 1: Requirements Analysis Deliverable 2: Project Plan Deliverable 3: Test and Installation Plan & Scripts Deliverable 4: Code & Configuration Updates Deliverable 5: Train the trainer

2.3.5 TASK 5 - Application Information Assurance Support

The contractor shall provide documentation, make code and configuration updates and changes, to comply with the USCybercom, DOD and DLA Information Assurance policy and guidelines. This shall include the “hardening” of the application to meet Security Technical Implementation Guides (STIGS) available on the https://iase.disa.mil/stigs web site. Compliance with the Information assurance vulnerability alerts identified by the ACAS scans in the form of a bulletin or technical advisories. Provide required code documentation and support to ensure DSO application certification and accreditation under the DOD Instruction 8510.1 Risk Management Framework (RMF) for DOD Information Technology controls, and make needed remediation changes to code or overall application as identified by STIGS or web inspect scans. Contractors hall provide support to program system administrator for these efforts in the form of technical experts and solutions provider

Deliverable 1: Document Configuration changes Deliverable 2: Remediation Plan Deliverable 3: Plan of Action and Milestone Chart

2.3.6 TASK 6– Monthly 8570 Report

The contractor shall provide a monthly 8570 deliverable report to the COR/COTR that includes a list of applicable 8570 key personnel. The following information shall be provided in the report, due by the 15th calendar day of each month:

Name IA Category IA Level Company Contract Name/Description

COR

Contract # Primary/Baseline IA Certification Held Date of Primary/Baseline IA Certification Date Primary/Baseline IA Certification Expires Primary CE Certification Held Date Primary CE Certification Received Primary IA Certification Status (Current or Past Due) Primary CE Certification Status (Current or Past Due)

8570 contractor personnel identified on this contract shall have their required DoD 8570 security and industry competency certifications prior to starting work and maintain their certifications throughout the life of this task order. The first report shall be a comprehensive report covering all 8570 personnel. The contractor is only required to report updates on a monthly basis thereafter (or report no changes). See Attachment X for the 8570 Deliverable Report template. If a certification becomes obsolete during the life of the contract, the Contractor shall be responsible for ensuring applicable personnel obtain an acceptable replacement certification prior to the IT product’s end of life.

Deliverable 1: Monthly 8570 Report

2.4 Task Order Quality Assurance Surveillance Plan (QASP)

In fulfillment of this effort, the Contractor shall provide the deliverables identified in this section. All deliverables shall be submitted to the Contracting Officer’s Representative (COR) / Contracting Officer’s Technical Representative (COTR) for acceptance unless otherwise directed by the Government.

Unless otherwise specified, the Government will review draft deliverables and provide comments back to the contractor or approve or disapprove the deliverable(s). The contractor will have a maximum of ten (10) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government. All days identified are intended to be workdays unless otherwise specified.

The format for the individual deliverables will be determined through consultation between the COTR and the contractor. The QASP identifies the methods the government will use to measure performance of the service provider against the requirements and performance standards of the PWS. The QASP consists of guidelines for performance surveillance, evaluation, reporting, deficiency notification, and adjustments.

2.4.1 Performance Requirements Summary

The tasks the Contractor shall perform are defined in Section 2.3. All deliverables will be submitted to the COR/COTR for acceptance unless otherwise agreed upon.

The Government will make objective and subjective assessments of the contractor’s performance to determine whether contract performance is acceptable. The contractor is expected to perform all functions in a professional manner and prepare accurate and timely documentation. Progress will normally be tracked based on the milestone event when the contractor receives a specific tasking. Performance may vary with the complexity of the acquisition and/or technical document. It is expected that the documentation and procedures will comply with all major regulatory and process requirements and agency policies and procedures.

2.4.2 Method of Surveillance

The Government will ensure quality assurance and timeliness of all tasks via COR/COTR Inspections and Customer Feedback. The Government will inspect and evaluate performance of each completed task or deliverable required in the task order PWS.

2.4.2.1 Inspection and Acceptance Criteria

Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the COR/COTR. All deliverables will be inspected for content, completeness, accuracy, legibility and conformance to contract requirements by the COR/COTR. At the discretion of the Government, inspection may include validation of information or software through the use of automated tools and/or testing of the deliverables, as specified in the PWS.

If the Government finds that a draft or final deliverable contains spelling errors, grammatical errors, improper format, or otherwise does not conform to the requirements stated within the task order PWS, the document may be immediately rejected without further review and returned to the Contractor for correction and re-submission. If the Contractor requires additional Government guidance to produce an acceptable draft, the Contractor shall arrange a meeting with the COR/COTR.

The basis for acceptance shall be compliance with the requirements set forth in this task order PWS, the Contractor's proposal and other terms and conditions of the contract.

Deliverable items rejected shall be corrected in accordance with the applicable clauses.

Reports and document deliverables will be accepted when all discrepancies, errors or other deficiencies identified in writing by the COR/COTR have been corrected to the Government’s satisfaction.

The Contractor shall provide electronic copies of deliverables. Electronic copies shall be delivered via e-mail attachment or other media by mutual agreement of the parties. The electronic copies shall be compatible with the current DLA Microsoft (MS) Office products or other applications as appropriate and mutually agreed to by the parties. The Contractor shall use best commercial practices for formatting deliverables under this contract. If the draft deliverable is adequate, the Government may accept the draft and provide comments for incorporation into the final version. All of the Government's comments to deliverables must either be incorporated in the succeeding version or the Contractor must demonstrate to the Government's satisfaction why such comments should not be incorporated.

2.4.3 General Acceptance Criteria

General quality measures, as set forth below, will be applied to each work product received from the contractor under the resultant task order. These performance measurements are defined as:

Quality

• Accuracy – Work products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

• Clarity – Work products shall be clear and concise. Any/all diagrams shall be easy to understand and be relevant to the supporting narrative.

• Consistency to Requirements – All work products must satisfy the requirements of this Performance Work Statement.

• Format – Work products shall be submitted in hard copy (where applicable) and in media mutually agreed upon prior to submission.

Hard copy formats shall follow any specified Directives or Manuals.

All text and diagrammatic files shall be editable by the Government.

Timeliness

• Work products shall be submitted on or before the due dates determined/specified between the task order COR/COTR and contractor or submitted in accordance with a later scheduled date determined by the Government.

2.4.3.1 Fixed Price Performance Based Service Contract Payments

The following procedures apply:

a) The contractor shall submit a monthly invoice for 100% monthly amount for each PWS task. As part of the COR’s monthly certification process, the COR will indicate on the invoice submitted the amounts authorized for payment for each task based on the performance measures described herein.

b) The determination for payment will be made in accordance with the procedures set forth below.

c) The COR/COTR or his/her designated representative will advise the contractor of what the Contracting Officer’s (CO’s) authorized amount of payment will be for each month. The contractor may direct questions on any withholding of a payment to the Contracting Officer.

2.4.3.2 Performance Review and Payments

Below are the Performance Standards that will be used in evaluating performance in determining the amount of the payment owed to the contractor. These Performance Standards apply to the deliverables listed in Section 2.5 and to all performance under this task order PWS.

Overall Performance Ratings Satisfactory – Performance meets or exceeds contractual requirements. The contractual performance reflects some minor problem(s) for which corrective actions taken by the contractor appear or were satisfactory. The COR recommends and the Contracting Officer will make a determination to pay the contractor 100% of the invoice amount.

Fair – Performance does not meet some contractual requirements. The contractual performance reflects a minor problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. The minor performance problem(s) do not adversely impact the mission of the Agency. The COR recommends and the Contracting Officer will make a determination to pay the contractor 90% of the invoice amount.

Marginal – Performance does not meet some contractual requirements. The contractual performance reflects a serious problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. The COR recommends and the Contracting Officer will make a determination to pay the contractor 80% of the invoice amount.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective. Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result.

Timeliness Satisfactory Meets or exceeds contractual requirements in terms of timeliness of delivery. The timeliness of contractual performance reflects some minor problem(s) for which corrective actions taken by the contractor appear or were satisfactory.

Fair Does not meet some contractual requirements in terms of timeliness of delivery. The timeliness of contractual performance reflects a minor timeliness problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. The minor timeliness problem(s) do not adversely impact the mission of the Agency.

Marginal Does not meet some contractual requirements in terms of timeliness of delivery. The timeliness of contractual performance reflects a serious problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Does not meet most contractual requirements in terms of timeliness of delivery and recovery is not likely in a timely manner. The timeliness of contractual performance contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Quality Satisfactory Meets or exceeds contractual requirements in terms of quality of work performed. The quality of contractual performance reflects some minor problem(s) for which corrective actions taken by the contractor appear or were satisfactory.

Fair Does not meet some contractual requirements in terms of quality of work performed. The quality of contractual performance reflects a minor quality problem(s) for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear only marginally effective or were not fully implemented. The minor quality problem(s) do not adversely impact the mission of the Agency.

Marginal Does not meet some contractual requirements in terms of quality. The quality of contractual performance reflects a serious problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Does not meet most contractual requirements in terms of quality and recovery is not likely in a timely manner. The quality of contractual performance contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Disincentives are applied for ratings of “Fair”, “Marginal”, and “Unsatisfactory” as follows:

Satisfactory = 100% payment Fair = -10% disincentive Marginal = -20% disincentive Unsatisfactory = Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result.

2.5 Deliverables

The Table below identifies the deliverables resulting from the tasks defined in Section 2.3 Task Requirements. All completed deliverables shall be forwarded to the COR/COTR.

Contractor shall use best commercial practices for formatting all deliverables under this task order. Electronic copies of all deliverables shall be sent to the COTR via email in Microsoft Office compatible formats. If deliverable exceeds email size limitations, the deliverable shall be sent via Compact Disk (CD). A written monthly status report (in Word format) shall be delivered to the COR/COTR that includes information on problems, items to track, and a list of activities and deliverables completed during the preceding month via email to the COR/COTR.

TABLE 1: DELIVERABLES:

Table 1 identifies the Deliverables resulting from the tasks defined in Section 2.3

Deliverable Deliverable Reference #

Quantity: No.

of

Reports/Data Calls

Deliverable Due Date

Kick-off meeting 2.3.1 1 Two weeks after award

Monthly Status Reports 2.3.1 12 By 5th day of the Month

Project Plan and Schedule 2.3.1 As required As required IPR briefings 2.3.1 12 By 5th day of the

Month Release Review and Presentation 2.3.2 4 Quarterly Release Code 2.3.2 4 Quarterly Proof of source code access to EFI digital storefront

2.3.2 1 One week from award

Upgrade Schedule & POAM 2.3.3 As required As required Smart Storefronts & Customized Print Tickets

2.3.3 As required As required

Triage and troubleshooting support

2.3.3 As required As required

Briefings of product roadmap 2.3.3 1 By the 10th business day of the new calendar year

Training & User Documentation 2.3.3 As required As required Requirements Analysis 2.3.4 As required As required Project Plan 2.3.4 As required As required Test and Install plan & scripts 2.3.4 As required As required Code and configuration updates 2.3.4 As required As required Train the trainer 2.3.4 As required As required Document Configuration Changes 2.3.5 As required As required Remediation Plan 2.3.5 As required As required POA&M 2.3.5 As required As required Monthly 8570 Report 2.3.6 12 By the 10th business day of each month

TABLE 2: PERFORMANCE REQUIREMENTS:

Table 2 identifies the Performance Requirements resulting from the Deliverables in

Table 1.

Deliverable Title Deliverable Reference

Surveillance Method and Performance Standards

Surveillance Schedule (Daily, Weekly, Monthly, Quarterly)

Incentive

Kick-off meeting 2.3.1 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Monthly Status Reports 2.3.1 100% COTR Inspection

Monthly Timeliness and quality ratings to be assigned pursuant to

Performance Standards

– see Section 2.4.3.2

Project Plan and Schedule 2.3.1 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

IPR briefings 2.3.1 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

Monthly Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Release Review and Presentation

2.3.2 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

Quarterly Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Release Code 2.3.2 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

Quarterly Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Proof of source code access to EFI digital storefront

2.3.2 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Upgrade Schedule &

POAM

2.3.3 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Smart Storefronts & Customized Print Tickets

2.3.3 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Triage and troubleshooting support

2.3.3 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Briefings of product roadmap

2.3.3 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Training & User Documentation

2.3.3 100% COTR Inspection

Performance Standards

– see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Requirements Analysis 2.3.4 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Project Plan 2.3.4 100% COTR Inspection As required Timeliness and quality ratings to be

2.5.1 Contractor Quality Control Plan (QCP)

The contractor shall submit a QCP within 10-business days of contract start date to the COTR and Contracting Officer Representative (COR). This plan shall describe the contractor’s methodology of compliance with the Deliverables and Performance Requirements Summary outlined above. The COTR will notify the contractor of concurrence or required modifications to the QCP within 10 business days of receipt. The contractor shall make appropriate modifications within 5-business days of the COTR’s notification and provide a revised QCP within 5-business days.

2.6 PERFORMANCE REQUIREMENTS

• There are multiple contractors supporting DLA and other DOD activities who are working on similar or related activities. The contractor shall work with these contractors, as required, to satisfy DLA requirements, goals, and objectives as efficiently and effectively as possible. This may include, but is not limited to, sharing or coordinating information resulting from the work required by this PWS and/or working as a team to perform tasks in concert.

Performance Standards -see Section 2.4.3.2 assigned pursuant to section 2.4.3.2

Test and Install plan & scripts

2.3.4 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Code and configuration updates

2.3.4 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Train the trainer 2.3.4 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Document Configuration Changes

2.3.5 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Remediation Plan 2.3.5 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

POA&M 2.3.5 100% COTR Inspection Performance Standards -see Section 2.4.3.2

As required Timeliness and quality ratings to be assigned pursuant to section 2.4.3.2

Monthly 8570 Report 2.3.6 100% COTR Inspection Performance Standards -see Section 2.4.3.2

Monthly Timeliness and quality ratings to be assigned pursuant to

• The Contractor shall provide sufficient management to ensure that these tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this document. Specifically, the Contractor shall designate a single manager to oversee these tasks and supervise staff assigned to these tasks. The Contractor shall ensure that a Monthly Progress Report is submitted outlining the expenditures, billings, progress, status, and any problems/ issues encountered in the performance of these tasks.

• In order to ensure a smooth and orderly startup of this contract, it is essential that the key personnel specified in the Contractor's proposal be available on the effective start date of the contract.

• The contractor is expected to minimize employee turnover with respect to personnel performing under this Performance Work Statement. The Contractor shall not remove or replace any personnel designated as "key" personnel, without the prior written notification and approval by the Contracting Officer, although the Government recognizes that the contractor cannot compel any individual to remain under its employ. Written notification of the pending substitution shall be submitted to the Contracting Officer no later than (10) calendar days in advance of any proposed substitution and shall include a resume and justification of the proposed substitution(s) in sufficient detail to permit evaluation of the impact on contract performance. The Government will review the resume(s) and justification to ensure compliance with this clause and other requirements contained in this Performance Work Statement. Any replacement personnel proposed shall, at a minimum, be at least as qualified as the individual being replaced.

• When working at DLA locations, or other Government locations, the contractor shall work the duty hours of that location. The normal Government work hours are between 0730 and 1730 hours local time, with a 30 to 60 minute lunch period, generally 8 hours per day, Monday through Friday, exclusive of Federal holidays. The Government may require the contractor to work longer hours on given days and/or weekends, depending on operational needs and contingencies, (i.e., installation and testing during non-peak hours).

• This contract is a “non-personal services contract” as defined in FAR 37.101. It is, therefore, understood and agreed that the contractor and/or the contractor’s employees: (1) shall perform the services specified herein as independent contractors, not as employees of the Government; (2) shall be responsible for their own management and administration of work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract; (3) shall be free from supervision or control by any Government employee with respect to the manner or method of performance of the services specified; but (4) shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract requirements.

• Identification Badges / Common Access Card (CAC): Every Contractor employee (including those of sub-contracts) is required to obtain an identification card badge (ID Card) / Common Access Card (CAC)/ prior to starting work on this contract.

Lost or stolen Contractor employee badges must be reported to security before a replacement ID/CAC card will be issued. The Contractor will submit a completed and unsigned DLAH 1728 and DD FORM 2875 (August 2009) to the COTR/COR. The DLAH 1728 (Oct 2004 (EG)) and DD FORM 2875 (August 2009) must filled in using a pdf editor and submitted either via encrypted email or hand carried to the COTR/COR. Completed forms CANNOT BE faxed.

The DLAH 1728 (Oct 2004 (EG)) and DD FORM 2875 (August 2009) will be provided by the COR at Task Order award. Note: DD FORM 2875 is only required for elevated / privileged systems access.

The contractor shall return all government-furnished CAC, Access ID Badges, electronic key cards, and any other government issued passes, e.g., vehicle pass, to the COR/COTR within 24 hours of the completion of the contract or upon termination of an individual’s employment, whichever comes first. Contractor personnel failing to return their CAC, Access ID Badges, and electronic key cards are subject to criminal charges under United States Code (USC) Title 18, Chapter 1, Section 499 and 701.

Security requirements apply to the prime Contractor and any Sub-Contractors the prime Contractor may employ during the course of this contract, as well as any temporary employees that may be hired by the Contractor.