SOWSatellitePrepaidServicePR20145770updated05.30.24_20240723205725.589_X.pdf

US CUSTOMS AND BORDER PROTECTION

STATEMENT OF WORK

Satellite Prepaid Service

Purchase Requisition 20145770

1 BACKGROUND

U.S. Customs and Border Protection, for Miami and Tampa Field Offices requires the capabilities to preserve continuous operations communication during events when native communication infrastructure is damaged or destroyed. Currently there is a need for Satellite voice communications in order to plan and conduct sensitive operations and exercises in environments where there may be no communications infrastructure.

2 SCOPE

It is the intent of CBP Miami Field Office to deploy a secure, reliable Satellite Communications service for 33 existing and active Iridium Satellite Phones regardless of location (worldwide) Service shall be available 24 hours a day and 7 days a week. This purchase has been identified as a sole source to ensure no lapse in service and to keep same phone numbers assigned to current SIM cards in phone. Airtime minutes will also be used for normal operations by various Miami Field office locations as needed.

3 APPLICABLE DOCUMENTS

The Federal Acquisition Regulation (FAR): http://www.acqnet.gov/FAR/ Section 508 of the Rehabilitation Act: http://www.section508.gov/ Homeland Security Acquisition Regulation (HSAR) http://www.dhs.gov/xlibrary/assets/opnbiz/cpo-acquisition-regulation-0606.pdf CBP Information Systems Security Policies and Procedures Handbook DHS Sensitive System Policy Directive 4300A DHS Sensitive System Handbook DHS Information Technology (IT) Security Policies (NIST800-47) & (CBP 1400-05C)

4 DELIVERABLES AND DELIVERY SCHEDULE

4.1 Satellite service Requirements:

The contractor shall provide the following for the USCBP, Miami and Tampa Field Offices Postpaid Monthly Subscription Fee per Phone (33 phones x 12 Months) Government estimates low usage on each phone as they will only be used in emergency circumstances.

Vendors shall provide best value monthly subscription fee and shared pre-paid minutes pool.

Postpaid Usage Rate Per Minute- Provide usage rate per minute on estimated usage provided:

All voice service plans shall include at no extra charge:

Minimum of 150 minutes/ text messages per device Pooled minutes among all devices Rollover minutes with no expiration thru the end of the contract agreement http://www.acqnet.gov/FAR/ http://www.section508.gov/ http://www.dhs.gov/xlibrary/assets/opnbiz/cpo-acquisition-regulation-0606.pdf

4.2 Devices/ Upgrades

At the start of the service contract the vendor shall provide satellite phones SIM cards only at minimal or no cost.

4.3 Fees

Vendor shall waive activation fees, termination fees, basic shipping fees, and regulatory fees not covered in the original contract. Applicable surcharges and fees including overage rate fees shall be disclosed in the contractor’s quote and contract price schedule.

4.4 Service Quality and Reliability

All service plans under this contract shall have service reliability of 90% or better.

Service quality shall be clear and undistorted. Vendor shall provide a 24–72-hour turn-around time for any service calls from the time the vendor is contacted to the resolution of the existing problem.

4.5 Service Area Coverage

The satellite service area coverage shall include United States nation-wide service and U.S Territories.

4.6 Delivery Schedule Instructions

Satellite Phone service for 33 existing satellite phones within the next 30 days to:

Shipping Address:

U.S. Customs and Border Protection 909 SE 1st Ave, Suite: 710. Miami, FL 33131 Att. Stacey Wright

5 GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION

Government-furnished equipment and information is not anticipated under this award.

6 PERIOD OF PERFORMANCE

The period of performance is one (1) 12-month Base year and (2) 12-month options years included in award:

Base Year: September 1, 2024 – August 31, 2025 Option Year 1: September 1, 2025 – August 31, 2026 Option Year 2: September 1, 2026 – August 31, 2027

7 SECURITY

There are no specific security classification level requirements associated with this procurement action. Information is deemed unclassified.

8 SPECIAL CONSIDERATIONS

8.1 Inspection and Acceptance

The Government reserves the right to reject any deliverable based on defects with respect to completeness, accuracy, clarity, and timeliness. In the event of a rejection of any deliverable, the Contracting Officer (CO) will notify the Contractor in writing of any deficiencies to be corrected. The contractor shall have five (10) business days after notification to correct the deficiencies.

8.2 Security

For all operations on Government premises, the Contractor and/or Contractor’s personnel shall comply with the rules and regulations governing the conduct of personnel and the operation of the facility. The Contractor shall not enter any area to which access is restricted, unless specifically authorized in writing by the U.S. Border Patrol.

Any information made available to the contractor by the government or its customers shall be used only for the purpose of carrying out the provisions of this contract. This information shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract.

In the performance of this contract, the contractor assumes responsibility for the protection of the confidentiality of government records.

The contractor will adhere to the requirements found in Part 24 of the Federal Acquisition Regulation, Protection of Privacy and Freedom of Information.

9 SPECIAL CONSIDERATIONS:

No changes to this SOW or cost increases shall be incurred without written prior approval of the Contracting Officer as coordinated by the COR/POC. Any changes or cost increases will not take effect until the CO executes a written bilateral modification to the purchase order. The CO is the only individual with the authority to amend this contract.

10 POINTS OF CONTACT

Technical/ Service:

Eduardo Alvarez, CBP Supervisor Phone number: 954-547-1193 eduardo.alvarez@cbp.dhs.gov

Contract Officer Representative Dylan Comes Back Holy, Mission Support Specialist Phone Number: 305-849-4098 dylan.s.comesbackholy@cbp.dhs.gov mailto:eduardo.alvarez@cbp.dhs.gov mailto:dylan.s.comesbackholy@cbp.dhs.gov

11 BILLING INSTRUCTIONS:

The Contractor shall submit copies of invoices electronically into the IPP system monthly and to Dylan Comes Back Holy at Dylan.S.Comesbackholy@cbp.dhs.gov and to the National Finance Center (NFC) at CBPinvoices@dhs.gov. Invoices must include the following information:

a) Order number

b) Description of service provided

c) Service period

d) Company name, telephone number, taxpayer’s identification number mailto:Dylan.S.Comesbackholy@cbp.dhs.gov mailto:CBPinvoices@dhs.gov