SOL W911N222R0024.pdf

SEE ADDENDUM

(No Collect Calls)

W911N222R0024 02-Jun-2022

b. TELEPHONE NUMBER

717-267-5375

8. OFFER DUE DATE/LOCAL TIME

02:30 PM 10 Jun 2022

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W911N29. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MARY SHIFFLETT

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

W25G1Q206700T2

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

LETTERKENNY ARMY DEPOT

LETTERKENNY CONTRACTING OFFICE - ACC-RSA-LEAD

1 OVERCASH AVENUE, ATTN: CCAM-MLK, BLDG 2S

CHAMBERSBURG PA 17201-4150

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W800AF 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DIRECTORATE OF INFORMATION MANAGEMENT

JASON FURNISH

LETTERKENNY ARMY DEPOT

ONE OVERCASH AVENUE

CHAMBERSBURG PA 17201-4150

TEL: 717-267-5717 FAX: 717 267-8325

717-2679834FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$30,000,000

NAICS:

541519

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF26

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W911N222R0024

Section SF 1449 - CONTINUATION SHEET

SOLICITATION NOTES

1. System for Award Management (SAM): In accordance with FAR 4.1102 Policy, Offerors shall be registered in the SAM database in order to be eligible for contract award. No award will be made to an Offeror not registered.

Registration can be accomplished at https://sam.gov/content/entity-registration. Registration in this database shall remain active. There has been a recent SAM requirement for submission of notarized letters for all new vendor registrants, and for renewals of existing registrations. Please check your SAM registration and if the registration is due for renewal in the next few months, it is important to start that process immediately. For additional information on notarized letters, visit https://www.fsd.gov/gsafsd_sp?id=kb_article_view&sysparm_article=KB0016652&sys_kb_id=8cfe46491b1cb8909 ac5ddb6bc4bcbbb&spa=1.

2. Annual Representations and Certifications: In accordance with FAR 4.1201 Policy, Offerors shall complete electronic annual representations and certifications within SAM as part of required registration. Registration in this database shall remain active and can be accessed at https://sam.gov/content/entity-registration.

3. Questions: Questions regarding this solicitation shall be submitted to the Contracting Officer, in writing, at least 3 calendar days prior to the closing date. Questions submitted after this time will be answered at the discretion of the Contracting Officer. The Contracting Officer for this action is Shaun Leatherman (shaun.r.leatherman.civ@army.mil). The Contract Specialist for this action is Mary Shifflett (mary.e.shifflett2.civ@army.mil).

4. Award without Discussions: The Government intends to award without discussions, offerors should submit their best prices in their initial offer. If FAR Provision 52.212-2 Evaluation-Commercial Products and Commercial Services, is included, Offerors must submit all information requested therein in order for the Government to determine technical acceptability.

5. Amendments: The Offeror shall submit to the Contracting Officer signed copies of all amendments issued to this solicitation. Failure to comply may cause your proposal to be rejected.

6. Payment: Payment for this action will be made by Electronic Funds Transfer (EFT) through the Defense Finance and Accounting Services (DFAS) utilizing Wide Area Work Flow (WAWF). See DFARS 252.232-7006 Wide Area WorkFlow Payment Instructions for more information.

7. Period for Acceptance of Offers: The Offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers.

8. Type of Contract: The type of contract resulting from this solicitation is specified in FAR Provision 52.216-1 Type of Contract.

9. Proposals: Proposals shall be signed by an authorized individual in accordance with FAR 4.102 Contractor’s signature. Failure to comply may cause your proposal to be rejected. Offerors should mark each page of their proposal as "Proprietary Information", if they want it treated as Proprietary Information under the Procurement Integrity Act.

10. FOB Destination: Unless otherwise stated in the solicitation, Offerors shall provide FOB Destination prices.

11. Contact Information: A Contracting Officer’s Representative (COR) will be appointed at the time of award.

The successful Offeror will be furnished the COR name and contact information at the time of contract award.

12. Wage Determination: WD 2015-4253 Rev 19, dated 03/15/2022 and is hereby incorporated. Wage Determination can be viewed at https://www.sam.gov.

13. Insurance (Fixed Price): Pursuant to the requirements of FAR clause 52.228-5 Insurance-Work on a Government Installation, the contractor shall obtain and maintain at least the following kinds of insurance and minimum liability coverage during any period of contract performance:

a. Workmen's Compensation and occupational disease coverage as required by law except that, if this contract is to be performed in a state which does not require or permit private insurance, then compliance with the statutory or administrative requirements in any such state will be satisfactory. The required Workmen's Compensation Insurance shall extend to cover employers' liability for accidental bodily injury or death and for occupational disease with a minimum liability limit of $100,000.

b. Comprehensive General Liability Insurance in the minimum limit of $500,000 per occurrence for bodily injury liability.

c. Comprehensive Automotive Liability Insurance with minimum limits of $200,000 per person and $500,000 per occurrence for bodily injury, and a minimum limit of $200,000 per occurrence for property damage.

14. AMC-Level Protest Program: Prior to submitting an agency protest, it is preferable that you first attempt to resolve your concerns with the responsible contracting officer. However, you may also file a protest to the Headquarters (HQ), Army Materiel Command (AMC). The HQ AMC-Level Protest Program is intended to encourage interested parties to seek resolution of their concerns within AMC as an Alternative Dispute Resolution forum, rather than filing a protest with the General Accountability Office (GAO), or other external forum. Contract award or performance is suspended during the protest to the same extent, and within the same time periods, as if filed at the GAO. The AMC protest decision goal is to resolve protests within 35 calendar days from filing. To be timely, protests must be filed within the periods specified in FAR 33.103 Protests to the agency. If you want to file a protest under the HQ AMC-Level Protest Program, the protest must request resolution under that program and be sent to the address below.

Headquarters U.S. Army Materiel Command Office of Command Counsel-Deputy Command Counsel 4400 Martin Road Rm: A6SE040.001 Redstone Arsenal, AL 35898-5000 Fax: (256) 450-8840 or email usarmy.redstone.usamc.mbx.protests@mail.mil

The AMC-level protest procedures are found at:

https://www.amc.army.mil/Connect/Legal-Resources/

If internet access is not available, contact the contracting officer or HQ, AMC to obtain the AMC-Level Protest Procedures.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Seer Software Maintenance For the Directorate of Information Management (DOIM)

At Letterkenny Army Depot (LEAD)

1.0 General

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to perform Seer Software Maintenance as defined in this PWS, except as specified in Section 3.0 as Government Furnished Property or Services. The contractor shall perform to the standards in this contract. The contractor may have a requirement to provide on-site maintenance in an advisory role. At no time with the contractor perform any maintenance to powered or live equipment.

1.2 Background: This contract is for 24X7 technical support, software updates and upgrades, and access to Customer Support Center web services of existing Government owned Software that is utilized in various buildings at LEAD. The service response time shall be within one (1) hour from the service request, 24 hours a day, 7 days a week including holidays, scheduled by the Contracting Officers Representative or authorized government representative. Service requests shall be made by the customer through the company’s web site or telephone

1.3 Period of Performance (PoP): The Period of Performance shall be within six (6) weeks of the contract award, with a one (1) year warranty starting the day the new system is accepted. The Period of Performance is identified in the solicitation and resulting contract.

Base Period: 20 June 2022 to 19 June 2023 Option Period 1 20 June 2023 to 19 June 2024 Option Period 2 20 June 2024 to 19 June 2025 Option Period 3 20 June 2025 to 19 June 2026 Option Period 4 20 June 2026 to 19 June 2027

1.4 General Information

1.4.1 Recognized Holidays: The following are recognized US Federal holidays. The Contractor shall perform maintenance on these days when required:

1.4.1.1 New Year’s Day: January 1st

1.4.1.2 Martin Luther King, Jr.’s Birthday: Third Monday in January

1.4.1.3 President’s Day: Third Monday in February

1.4.1.4 Memorial Day: Last Monday in May

1.4.1.5 Juneteenth: June 19th

1.4.1.6 Independence Day: July 4th

1.4.1.7 Labor Day: First Monday in September

1.4.1.8 Columbus Day: Second Monday in October

1.4.1.9 Veteran’s Day: November 11th

1.4.1.10 Thanksgiving Day Fourth Thursday in November

1.4.1.11 Christmas Day: December 25th

1.4.2 Place and Performance of Services: The Contractor shall provide services 7:00 a.m. to 3:30 p.m. Monday through Friday excluding holidays, except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.3 Security Requirements: The Contractor and all associated sub-Contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in Contractor security matters or processes.

1.4.3.1 Physical Security: The Contractor shall safeguard all Government property provided for Contractor use. At the close of each work period/day, Government facilities, equipment and materials shall be secured.

1.4.3.2 Access to a DoD Facility or Installation (no CAC): Contractor and all associated subcontractor personnel shall comply with adjudication standards and processes using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/Army Regulation 190- 13), applicable installation, facility, area and Commander access and local security policies and procedures (provided by Government representative), or at Outside the Continental Unites States locations, in accordance with status of forces agreements and other theater regulations.

1.4.3.3 AT Level 1 Awareness Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.4.3.4 iWATCH Training: The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT30 calendar days after contract award. Training website: https://www.letterkenny.army.mil/iwatch/

1.4.3.5 Information Assurance Training: All Contractor employees and associated subcontractor employees shall complete the DoD Information Assurance Awareness Training (Cyber Awareness Challenge) before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8140.01, DoDD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.4.3.6 OPSEC Training: Per AR 530-1, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained with 30 calendar days of their reporting for duty and annually thereafter.

Training website: https://www.letterkenny.army.mil/Portals/96/PDF/LEAD_OPSEC_FULL.pdf

1.4.3.7 Remote Access: Remote access into the Letterkenny Army Depot Network from employee-owned information systems (EOISs) for remote management activities is not authorized per AR 25-2 para. 4-31(g).

1.4.3.8 Information Technology Requirements: The Contractor shall provide maintenance, product license, upgrades, updates and patches for the software. The Contractor shall ensure software changes do not negatively impact the security posture of the environment, prior to maintenance, the deployment of upgrades, updates and patches.

1.4.3.8.1 DoD Approved Hardware/Software: The Contractor shall meet specified entrance criteria prior to hardware / software being deployed on the Government network. The hardware must be DoD approved through either Defense Information System Agency (DISA) Unified Capabilities Approved Products List (UC APL), Federal Information Processing Standards (FIPS) 140-2, NSA Crypto, National Information Assurance Partnership (NIAP) Common Criteria Evaluation and Validation Scheme (CCEVS), or Common Criteria.

1.4.3.8.2 Certificate of Network Worthiness (CoN): The Contractor shall ensure that all provided software has an approved Certificate of Network Worthiness (CoN) and a sustainment plan. This shall include periodic software upgrades, updates, firmware releases and patches when necessary in order to maintain DoD certification standards.

This condition must be met for the term of the contract in order to maintain the aforementioned DoD standards.

1.4.3.8.3 Software Permissions Restrictions: All supplied software must be capable of operating in a multi-user environment and data which contains permissions information shall be hidden from view and inaccessible to those with less than administrator level access. Shared accounts shall not be used, and users shall only be authorized the minimum security rights to operate the application software. Users will not have access to system or software configuration items (e.g., Control Panel, software and hardware installation). Under no circumstances will the intended end user log in using the Administrator or Root account for routine operation of the equipment. The use of these accounts will be restricted to only administrative activities which will be carried out by LEAD Information Technology personnel.

1.4.3.8.4 Government Operating Systems: The Contractor shall ensure that all application software is fully functional when residing on the latest Department of Defense (DoD) mandated version of operating system used by the Government. If applicable, the system’s OS must be Microsoft Windows 10, Windows Server 2012R2, Red Hat Linux v7.X or Red Hat Linux v6.X. Any OS supplied with the system must contain all service packs, updated patches, and hot fixes. All patching and fixes will be current as of a predefined date agreed upon by the vendor and the Government.

1.4.3.8.5 Security Technical Implementation Guides (STIGs): Defense Information System Agency (DISA) STIGs are configuration standards for the Department of Defense and contain technical guidance to lock down information systems and software applications that might otherwise be vulnerable to malicious attacks. The Contractor shall be responsible for ensuring all appropriate STIGs are implemented and their software runs acceptably while secure.

1.4.3.8.6 Army Golden Master: The Contractor shall ensure their software functions as intended when installed on top of the AGM. If necessary, LEAD will supply the Contractor with a copy of the AGM.

1.4.3.8.7 User Acceptance Testing (UAT): LEAD Cyber Security Personnel will have the ability to conduct validation testing with approved security tools prior to equipment being introduced to the shop floor. This testing will also satisfy any UAT requirements. A UAT Plan will be furnished prior to testing and all equipment documentation will be made available for review during the test. If discrepancies are discovered the Contractor shall remediate identified issues prior to Government acceptance.

1.4.3.8.8 End of Life Requirements: Hardware and/or software that has reached end-of-life will be removed from the Government network. The Contractor shall provide the Government with a plan of action no later than 1 year prior to end-of-life that addresses any requirements of a new version of hardware or software needed to continue operations. This could involve submission of a new CoN.

1.4.3.9 Acceptable User Policy (AUP): Contractors performing work on an Information System that is part of the Letterkenny Army Depot Network shall be required to sign and comply with the Letterkenny Army Depot AUP prior to performing work and annually for the duration of the contract.

1.4.4 Special Qualifications: The Contractor shall have experience in the evaluation, repair and test of the Hardware and Software described in this PWS.

1.4.5 Contract Manager (CM): The Contractor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the Contractor when the CM is absent, shall be designated in writing to the Contracting Officer. The CM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

1.4.6 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall also ensure that all documents or reports produced by Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

2.0 Definitions and Acronyms

2.1 Definitions

2.1.1 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.2 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3 Contracting Officer's Representative (COR). An employee of the U.S. Government designated by the KO to monitor Contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Information Assurance (IA). A unified approach to protect unclassified, sensitive, or classified information stored, processed, accessed, or transmitted by Information Systems, established to consolidate and focus Army efforts in securing that information, including its associated systems and resources, to increase the level of trust of this information and the originating source.

2.1.7 Performance Work Statement (PWS): The PWS is the description of what the Government intends to buy, regardless of the outcome of the cost comparison. The PWS is a method for identifying what we require and for the Contractor to tell us how they will meet those requirements. The Government’s Most Efficient Organization (MEO) and related costs and Contractor technical and cost proposals are all based on the PWS.

2.1.8 Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFARS Army Federal Acquisition Regulation Supplement AGM Army Golden Master AR Army Regulation ATO Antiterrorism Officer CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Form 254 (Contract Security Classification Specification) DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QC Quality Control TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.0.1 General: The Government will provide property, material, equipment and/or services outlined in this PWS.

3.0.2 Facilities: All facilities currently located at LEAD will be available as necessary and applicable for the Contractor’s use in the performance of duties outlined in this PWS.

3.0.3 Utilities: All utilities currently installed within LEAD shall be available for the Contractor’s use in the performance of duties outlined in this PWS.

3.0.4 Equipment/Hardware: N/A

3.0.5 Software/Firmware:

3.0.6 The contractor shall provide maintenance, product license, upgrades, updates and patches for the software. The contractor shall ensure software changes do not negatively impact the security posture of the environment, prior to maintenance, the deployment of upgrades, updates and patches.

3.0.7 The contractor shall ensure that all application software is fully functional when residing on Defense Information System Agency (DISA) Security Technical Implementation Guide (STIG) compliant operating systems used by the Government.

3.0.8 The contractor shall ensure that all application software is fully functional when residing on the latest Department of Defense (DoD) mandated version of operating system used by the Government.

4.0 Contractor Furnished Property, Material, and Equipment (CFP/M/E): Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the Contractor shall furnish everything required to perform the services outlined in this PWS.

4.0.1 Equipment/Hardware: N/A

5.0 Contractor Requirements:

5.0.1 The contractor shall Provide Platinum Service Coverage for the Equipment/Hardware and Software/Firmware.

This shall include all labor, equipment, tools, parts, materials, shipping costs, and travel expenses.

5.0.2 Respond to telephone maintenance calls within one (1) hour or respond to email maintenance requests within 24 hours to evaluate or repair the Equipment/Hardware issues 24 hours a day, 7 days a week including weekends and holidays. In the event that the issue cannot be resolved by telephone the contractor shall be on-site within 48 hours upon request by the Contracting Officers Representative (COR) or other Government Representative.

Maintenance calls can be initiated by telephone, email or through the vendor’s site.

5.0.3 The Contractor shall provide Quarterly Onsite Maintenance – up to four (4) on-site visits. Each quarterly maintenance visit to be complete within two (2) days of the requested date and is estimated at two (2) days. The COR or an authorized government representative shall schedule the maintenance.

5.0.4 The Contractor shall provide Emergency Onsite Maintenance – up to two (2) on-site visits. Each emergency maintenance visit shall be complete within two (2) days of the requested date and is estimated at two (2) days. The COR or an authorized government representative shall schedule the maintenance.

5.0.5 All replacement Equipment/Hardware that cannot be repaired within eight (8) hours shall be shipped overnight at no additional expense to the Government.

5.0.6 Provide product license (if required), upgrades, updates, firmware releases and patches when available via email. If they are too large to be sent by email, they will be sent by mail at no additional expense to the Government.

5.0.7 Provide a maintenance memo stating what the issue was, what was done to repair the issue, and a list of the hardware or software that was utilized to correct the issue; within five (5) business days. This memo is separate from the Invoice.

5.0.8 The Government will keep all hard drives and any other media storage that touched the Government network.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Performance Objective Standard Performance

Threshold (Minimum

Acceptable Level

(AQL))

Method of Surveillance / Performed By

5.0.1 Provide Platinum Service

Coverage for the Equipment/Hardware and Software/Firmware

Life of Contract 100% Customer Feedback

5.0.2 Phone support Within one (1) hour 100% Customer Feedback

5.0.3 Semi-annual Onsite

Maintenance

Life of Contract 100% Customer Feedback

5.0.4 Emergency Onsite

Maintenance

Life of Contract 100% Customer Feedback

5.0.5 Equipment/Hardware Life of Contract 100% Customer Feedback

5.0.6 Upgrades, updates, firmware

releases and patches

Life of Contract 100% Customer Feedback

5.0.7 Maintenance memo Within five (5) days 100% Customer Feedback

5.0.8 Government will keep all

hard drives/other media storage that touched Government network.

Life of Contract 100% Customer Feedback

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency Number of Copies

Medium/Format Submit To

6.0 - CMRA Annually N/A Electronic Submission https://www.sam.gov

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Lot

ANNUAL PLANTINUM SERVICE COVERAGE

FFP

ANNUAL PLATINUM SERVICE COVERAGE FOR SEER SOFTWARE IN

ACCORDANCE WITH THE PERFORMANCE WORK STATEMENT.

FOB: Destination

NSN: AASSVC206700T2

MILSTRIP: W25G1Q206700T2

PURCHASE REQUEST NUMBER: W25G1Q206700T2

PSC CD: 7A21

NET AMT

1001 1 Lot

OPTION ANNUAL PLANTINUM SERVICE COVERAGE

FFP

ANNUAL PLATINUM SERVICE COVERAGE FOR SEER SOFTWARE IN

ACCORDANCE WITH THE PERFORMANCE WORK STATEMENT.

FOB: Destination

2001 1 Lot

OPTION ANNUAL PLANTINUM SERVICE COVERAGE

FFP

ANNUAL PLATINUM SERVICE COVERAGE FOR SEER SOFTWARE IN

ACCORDANCE WITH THE PERFORMANCE WORK STATEMENT.

3001 1 Lot

OPTION ANNUAL PLANTINUM SERVICE COVERAGE

FFP

ANNUAL PLATINUM SERVICE COVERAGE FOR SEER SOFTWARE IN

ACCORDANCE WITH THE PERFORMANCE WORK STATEMENT.

4001 1 Lot

OPTION ANNUAL PLANTINUM SERVICE COVERAGE

FFP

ANNUAL PLATINUM SERVICE COVERAGE FOR SEER SOFTWARE IN

ACCORDANCE WITH THE PERFORMANCE WORK STATEMENT.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 1001 Destination Government Destination Government 2001 Destination Government Destination Government 3001 Destination Government Destination Government 4001 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 20-JUN-2022 TO

19-JUN-2023

N/A DIRECTORATE OF INFORMATION

MANAGEMENT

JASON FURNISH

LETTERKENNY ARMY DEPOT

ONE OVERCASH AVENUE

CHAMBERSBURG PA 17201-4150

717-267-5717

W800AF

1001 POP 20-JUN-2023 TO

19-JUN-2024

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 20-JUN-2024 TO

19-JUN-2025

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 20-JUN-2025 TO

19-JUN-2026

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 20-JUN-2026 TO

19-JUN-2027

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.202-1 Definitions JUN 2020 52.203-3 Gratuities APR 1984 52.203-6 Alt I Restrictions On Subcontractor Sales To The Government

(JUN 2020) -- Alternate I

DEC 2021

52.203-12 Limitation On Payments To Influence Certain Federal Transactions

JUN 2020

52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights

JUN 2020

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper

MAY 2011

52.204-7 System for Award Management OCT 2018 52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

JUN 2020

52.204-13 System for Award Management Maintenance OCT 2018 52.204-16 Commercial and Government Entity Code Reporting AUG 2020 52.204-18 Commercial and Government Entity Code Maintenance AUG 2020 52.204-19 Incorporation by Reference of Representations and

Certifications.

DEC 2014

52.204-21 Basic Safeguarding of Covered Contractor Information Systems

DEC 2021

52.204-22 Alternative Line Item Proposal JAN 2017 52.204-23 Prohibition on Contracting for Hardware, Software, and

Services Developed or Provided by Kaspersky Lab and Other Covered Entities

DEC 2021

52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment

DEC 2021

52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment

DEC 2021

52.209-10 Prohibition on Contracting With Inverted Domestic Corporations

NOV 2015

52.212-1 Instructions to Offerors--Commercial Products and Commercial Services

DEC 2021

52.212-3 Alt I Offeror Representations and Certifications--Commercial Products and Commercial Services (NOV 2021) Alternate I

OCT 2014

52.212-4 Contract Terms and Conditions--Commercial Products and Commercial Services

DEC 2021

52.217-5 Evaluation Of Options JUL 1990 52.219-4 Notice of Price Evaluation Preference for HUBZone Small

Business Concerns

SEP 2021

52.219-8 Utilization of Small Business Concerns OCT 2018 52.222-3 Convict Labor JUN 2003 52.222-21 Prohibition Of Segregated Facilities APR 2015 52.222-26 Equal Opportunity SEP 2016 52.222-35 Equal Opportunity for Veterans JUN 2020 52.222-36 Equal Opportunity for Workers with Disabilities JUN 2020 52.222-37 Employment Reports on Veterans JUN 2020 52.222-40 Notification of Employee Rights Under the National Labor

Relations Act

DEC 2010

52.222-41 Service Contract Labor Standards AUG 2018 52.222-43 Fair Labor Standards Act And Service Contract Labor

Standards - Price Adjustment (Multiple Year And Option Contracts)

AUG 2018

52.222-50 Combating Trafficking in Persons DEC 2021 52.222-55 Minimum Wages for Contractor Workers Under Executive

Order 14026

JAN 2022

52.222-62 Paid Sick Leave Under Executive Order 13706 JAN 2022 52.223-11 Ozone-Depleting Substances and High Global Warming

Potential Hydrofluorocarbons.

JUN 2016

52.223-18 Encouraging Contractor Policies To Ban Text Messaging While Driving

JUN 2020

52.225-13 Restrictions on Certain Foreign Purchases FEB 2021 52.227-1 Authorization and Consent JUN 2020 52.227-2 Notice And Assistance Regarding Patent And Copyright

Infringement

JUN 2020

52.228-5 Insurance - Work On A Government Installation JAN 1997 52.232-17 Interest MAY 2014 52.232-33 Payment by Electronic Funds Transfer--System for Award

Management

OCT 2018

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

DEC 2021

52.233-1 Disputes MAY 2014

52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.242-13 Bankruptcy JUL 1995 52.242-15 Stop-Work Order AUG 1989 52.246-4 Inspection Of Services--Fixed Price AUG 1996 52.247-34 F.O.B. Destination NOV 1991 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.203-7005 Representation Relating to Compensation of Former DoD

Officials

NOV 2011

252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7009 Limitations on the Use or Disclosure of Third-Party Contractor Reported Cyber Incident Information

OCT 2016

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

DEC 2019

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

MAY 2016

252.204-7016 Covered Defense Telecommunications Equipment or Services -- Representation

DEC 2019

252.204-7017 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services -- Representation

MAY 2021

252.204-7018 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services

JAN 2021

252.209-7004 Subcontracting With Firms That Are Owned or Controlled By The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.215-7008 Only One Offer JUL 2019 252.225-7012 Preference For Certain Domestic Commodities MAR 2022 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006 252.243-7001 Pricing Of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustment DEC 2012 252.244-7000 Subcontracts for Commercial Items JAN 2021 252.247-7023 Transportation of Supplies by Sea FEB 2019

CLAUSES INCORPORATED BY FULL TEXT

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26, Covered Telecommunications Equipment or Services-- Representation, or in paragraph (v)(2)(i) of the provision at 52.212-3, Offeror Representations and Certifications- Commercial Products and Commercial Services. The Offeror shall not complete the representation in paragraph

(d)(2) of this provision if the Offeror has represented that it "does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services" in paragraph (c)(2) of the provision at 52.204-26, or in paragraph (v)(2)(ii) of the provision at 52.212-3.

(a) Definitions. As used in this provision-

Backhaul, covered telecommunications equipment or services, critical technology, interconnection arrangements, reasonable inquiry, roaming, and substantial or essential component have the meanings provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Prohibition.

(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L.

115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L.

115-232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract or extending or renewing a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a Federal contract. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) (https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services."

(d) Representations. The Offeror represents that--

(1) It [ ___ ] will, [ ___ ] will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation. The Offeror shall provide the additional disclosure information required at paragraph (e)(1) of this section if the Offeror responds "will" in paragraph (d)(1) of this section; and

(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that--

It [ ___ ] does, [ ___ ] does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services. The Offeror shall provide the additional disclosure information required at paragraph (e)(2) of this section if the Offeror responds "does" in paragraph (d)(2) of this section.

(e) Disclosures.

(1) Disclosure for the representation in paragraph (d)(1) of this provision. If the Offeror has responded "will" in the representation in paragraph (d)(1) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the original equipment manufacturer (OEM) or a distributor, if known);

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); or

(B) If not associated with maintenance, the Product Service Code (PSC) of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(2) Disclosure for the representation in paragraph (d)(2) of this provision. If the Offeror has responded "does" in the representation in paragraph (d)(2) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the OEM or a distributor, if known);

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); or

(B) If not associated with maintenance, the PSC of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

(End of provision)

52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES--REPRESENTATION (OCT

2020)

(a) Definitions. As used in this provision, “covered telecommunications equipment or services” and "reasonable inquiry" have the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) (https://www.sam.gov) for entities excluded from receiving federal awards for “covered telecommunications equipment or services”.

(c) Representations.

(1) The Offeror represents that it [ ___ ] does, [ ___ ] does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument.

(2) After conducting a reasonable inquiry for purposes of this representation, the offeror represents that it [ ___ ] does, [ ___ ] does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services.

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(NOV 2021)

ADDENDUM TO FAR 52.212-1, INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS:

Paragraph (c) is changed to read: Period for acceptance of offers. The Offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(End of Addendum)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEVIATION 2018-

O0021) (MAY 2022)

(a) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph

(a) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records—Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(b)(1)…