Attachment_1_Past_Performance_Questionnaire.docx

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Attached to
Web Based Management Software Federal contract opportunity
Solicitation number
SB1341-15-RQ-0034
Issued by
Department of Commerce National Institute of Standards and Technology

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PAST PERFORMANCE QUESTIONAIRE

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Text version

Contract # Being Evaluated ___________________

SB1341-15-RQ-0034

Attch 1 – Past Performance Questionnaire

SECTION 1: CONTRACT IDENTIFICATION

INSTRUCTIONS: This section is to be filled out by the contractor requesting information and sent to the respondent.

PAST/PRESENT PERFORMANCE QUESTIONNAIRE

A. Contractor Name: ___________________________________________________________________________

B. Contract Number: ___________________________________________________________________________

C. Contract type: ______________________________________________________________________________

D. Period of performance: ________________________________________________________________________

E. Brief Description of Work Performed: _________________________________________________________________________________________

F. Dollar Value (include per year cost): ______________________________________________

K. Location where service was performed under this contract:__________________________________

L. Contractor being evaluated performed as the: _____ Prime or ______ Subcontractor (Mark one)

SECTION 2: RESPONDENT INFORMATION

INSTRUCTIONS: The remaining sections are to be filled out by Respondent. Once completed, respondent sends to USTRANSCOM Acquisition Office via E-mail to: Lynda.Roark@nist.gov . Please indicate “Performance Survey” in the subject.

A. Customer or agency name: _____________________________________________________________________

B. Respondent's name: __________________________________________________________________________

C. Respondent's title: ____________________________________________________________________________

D. Respondent's phone number: ________________________________________________________________

E. Respondent’s Email: __________________________________________________________________________

F. Contract Performance Data assessed in Contractor Performance Assessment Reporting System (CPARS):

________Yes or ________No

SECTION 3: PERFORMANCE INFORMATION

INSTRUCTIONS: Choose the term that most accurately describes the contractor’s performance or situation.

The results of this survey will aid the Government in determining whether there is a reasonable expectation that the contractor will successfully perform the required effort under the Web Based Management Software acquisition. In responding to the survey, please justify and explain Marginal, and Unsatisfactory ratings. Respondent may be contacted to clarify comments or ratings. In order for the government to review and assess the contractor’s past performance rating, please use the following ratings to describe the offeror’s performance on your contract or project:

Exceptional (E) - Performance met all contract requirements and exceeded many to your company’s (or agency’s) benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

Very Good (VG) - Performance met all contract requirements and exceeded some to your company’s (agency’s) benefit. There were a few minor problems that the contractor resolved in a timely, effective manner.

Satisfactory (S) - Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal (M) - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective or was not fully implemented.

Unsatisfactory (US) - Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Unknown (U) - No record of past performance or the record is inconclusive.

NOTE: If you have rated this contractor on this particular contract or project in CPARS or some other evaluation system accessible to the Government, you may indicate that past performance information on this contract/project is available in the appropriate system and you may include a copy of that rating in lieu of the following questionnaire.

1. CONSISTENCY AND RELIABILITY OF SERVICE
US
M
S
VG
E
U
A
Contractor’s performance in providing a Web Based Management Software
B
Contractors knowledge and experience in providing technical support on Web Based Management Software
C
Contractors knowledge and experience in providing help desk support on Web Based Management Software

D

E

2. ON-TIME DELIVERY
US
M
S
VG
E
U
A
Timeliness of Performance for Delivery and Installation of Software
B
Technical and Help Desk Support Timeliness (within 24 hours or less of notification)
3. CUSTOMER SERVICE
US
M
S
VG
E
U
A
Contractor was flexible in responding to customer requirements.
B
Contractor's personnel demonstrated the appropriate education, relevant experience, levels of skill, and expertise for the tasks required.
C
Commitment to Customer Satisfaction and Business-like Concern for its Customers’ Interests.
4. OVERALL PERFORMANCE
US
M
S
VG
E
U
A
Compliance of Products/Services, Documents, and Related Deliverables to Specification Requirements and Standards of Good Workmanship.
B
Overall Performance of the contractor.

C

D

SECTION 4: NARRATIVE DESCRIPTION

1. Please discuss each and every response for which you indicated Marginal, or Unsatisfactory in response to the questions above (use additional sheets, if necessary).

2. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? YES________ NO________

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.)

3. Explain the contractor’s greatest strengths and/or weaknesses and your rationale for why you would or would not award a future contract to them.

4. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

5. Please provide any additional comments concerning this contractor’s performance, as desired.

File details come from the government source that posted it. Updated .