04__2016-35_Bomgar_software_J A.docx_Redacted.pdf

Control Number: 20 16-35

Justification Review Document

Description of Acqu isition: BOMGAR software maintenance and support fo r the Defense Contract Management Agency (DCMA) IT Di rectorate.

Statutory Authority: 41 U.S .C.190 1 as prescribed in FAR 13.50 1(a), ltems Peculiarto one Manufacturer (brand name)

Estimated Contract Amount Base:

Estimated Contract Amount Base+ 4 Options:

Base Y car Period of Performance: 8/24/2016 to 8/23/2017 Base a nd 4 Option Period of Performance: 8/24/J 6 to 8/23/202 1

Required Review Signatures: The below have reviewed this J&A and find the j ustificati on adequate to support other than full and open competition.

Procurement Center Director:

DCM/\ Software License Compliance Manger:

Lega l Counsel:

Po licy Procurement Analyst:

Competition Advocate :

Janice Addison

Erin K. Finkcs FINKES.ERIN.K.

Michael E. Sa insbury ~' ~

Dig ii ally signed by FINKES.ER1N.K.

ON: c• U5. o• U.5. Governmen~ ou• OoD, ou• PKI, ou• OCMll, cn=FINKES.ERIN.K.

Dote: 2016.0SJO 13:56:16 ·cYl'OO'

Melissa A. Rios ~~ <s/a1 ((C1.._ .... r-

Wendy Laughlin ~ v1. ~.u...;__, ?faf ;zo/6 ·

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Contro l Number: 20 16-35

LIMITED SOURCE JUSTIFICATION

I. Contracting Office: Defense Contract Management Agency (DCMA). Procurement Center, Fort Lee. Virginia.

2. Type of Contract Action : This is a fo llow-on. maintenance only. contracting action for so rt ware maintenance support for licenses purchased on contract number S5 I05/\-11-F-OO13.

The action wil l be a firm-fixed price solicited to limited sources on the basis of brand name requirements. The contract wi ll use current year operations and maintenance funds.

3. Description of Supplies/Services: Maintenance required for exist ing inventory of Bomgar software licenses for Help Desk remote access.

Total Estimated Value for Base Period:

Est imated Cost for Base and 4 Option Periods:

4. Authority Cited : 41 U.S.C. 190 I as prescribed in FAR 13.50 I (a). Items Peculiar to one Manufacturer (brand name)

5. Reason for Authority Cited: DCMA owns and manages roughly I 00 Bomgar software licenses. Bombar software provides support that allows technicians to remotely connect to end-user systems through firewalls. Without Bomgar so ftware, the help desk personnel would be unable to connect to customer·s desktops, laptops. tablets and smartphones to provide required assistance. Per the terms and conditions of the original software contract.

DCMA must maintain software maintenance to keep the software versions of software up to elate and all security patches and fi xes current. Since Bomgar maintenance is proprietary, only authorized resellers are authorized to provide the software mai ntenance. Other software maintenance services cannot be altered to be compliant. This requirement will therefore be so licited amongst the authorized providers/rese llers who are capable of pro','.iding the requirement solhvare maintenance.

6. Efforts to Obtain Competition: Market research was conducted by searching the mandatory sources, commonly used G WACS, and the internet. There are no mandatory sources that offer the required maintenance. Only one large business source was found on GSA. which does not provide adequate competition. Additional market research was conducted through a draft Rr-P on FedBizOpps. which resulted in one open market small business capable of providing Bomgar support and maintenance. Search of Bomgar" s webs ite indicates al least 6 authorized resellers who can prov ide the required maintenance, all of whom arc large businesses. Bomgar only sources out their proprietary licensing and maintenance to authorized third party providers/resell ers.

7. Fair and Reasonable Cost Determination: The price will be determined fair and reasonable in accordance with FAR 13.106-3(a). Fair and Reasonable determination will be documented in the contract file.

Page 2 of4

Control Number: 2016-35

8. Market Research Conducted: In nddition to the research discussed in item 6 above.

market research was conducted lo determine if there were any viable alternatives lo Bomgar Maintenance. Due lo the proprietary nature of the product. none were located.

9. Previous contract information is ~•s follows:

a. Contract Number(s) for last award: S51OSA- 11-F-OO13

b. Competiti ve status of the act ions in (a): Brand Name

c. Authority for other than full and open competition previous used (attach a copy of the previous acquisition .l&A): FAR 8.405-6(a)(2)

d. 1 f prior award was competitive. explain the changed circumstances that lead to this requirement becoming non-competit ive: N/A

c. Explain any unusual patterns which arc revealed by purchase history (e.g .. several consecut ive. urgent buys): NIA

I 0. Sources:

a. Dell Software, Inc.

b. En Pointe Gov. Inc.

c. ITS Partners. LLC.

d. Optive Federal, Inc.

c. lmmixtechnology

f. Carahsoft Technology. Corp.

11 . Actions Taken to Remove Barriers: If DCM/\ has a continued need for remote connectivity software, additional market research will be conducted to determine if alternati ve software solutions and sources are available that will meet the Agency needs on fu ture requirements.

Technical/Rcq uircmcnts Certification :

I cert ify that the supporting data under my cognizance. wh ich are included within thi s justification. are accurate and complete to the best of my knowledge and bel ief.

Digitally signed by

BEAUDOINJEFFREY .MICHAE

O;i1e: 201608 24 10.-1035 -04·00·

Jeff Beaudoin IT Project Manager

Control Number: 20 16-35

Fair and Reasonable Price Determination/Contracting Officer Certification:

I hereby determine that the price for this action will be !'air and reasonable and the memorandum detai ling the Fair and Reasonable Price Determination wi ll be included in the contract file documentation. I certify that this J&A is accurate and complete to the best of my knowledge and belief.

MOORE.CHRISTOP =~:r;..c

HER.M ~~~~~ ... -o.o.

~;::-~~=~m6

Christopher M. Moore Contracting Officer

Justification Approva l

Based on the foregoing justi rication. I hereby approve the procurement of Bomgar rnaintenance and support on an other than ful l and open competit ion basis. pursuant to the authority of 41 U.S.C. 190 I as prescribed in FAR 13.50 I (a). Items Peculiar to one Manufacturer (brand name).

provided that funds are ava ilable. or will be ava ilable. and that the services and products herein described have otherwise been authorized fo r acquisition.

APPROVED:

""r'""'"'l""°"' MOORE.CHRISTOP ~~~~~ HER.M ::::=~'::iO!'HrR.M

~·.- 101& OIUO U U:;Sl .OC'CI

Christopher M. Moore Contracting Officer