S02.36C26325Q1129.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

499-25-4-6720-0027

36C26325Q1129

6. SOLICITATION ISSUE DATE

9-11-2025

Scott Morrison scott.morrison2@va.gov 605-336-3230 09-15-2025 1:00 pm

36C263

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

2501 W 22nd St.

Sioux Falls, SD 57105

X

339112

1000 Employees

N/A

X

36C499

Department of Veterans Affairs

MULTIPLE VISN 23 LOCATIONS

SEE ATTACHED STATEMENT OF WORK

FOR DELIVERY LOCATIONS AND ADDRESSES

36C263

Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

2501 W 22nd St Sioux Falls, SD 57105

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971

See CONTINUATION Page

Omnicell Upgrade / Replace Equipment FY25 - VISN 23

See the Price/Cost Schedule and Statement of Work listed below that shows individual items and deliverables

Delivery Date: 10 Days ARO FOB: DESTINATION

See CONTINUATION Page 4499-3650160-6720-822400-3131 010065275 499-25-4-6720-0027

X

X x 1

Scott Morrison Contracting Officer x

36C26325Q1129

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

A.2 CONTRACT ADMINISTRATION DATA

A.3 PRICE/COST SCHEDULE

ITEM INFORMATION

A.4 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (JAN 2025) (DEVIATION FEB 2025)

C.3 52.217-6 OPTION FOR INCREASED QUANTITY (MAR 1989)

C.4 VAAR 852.211-72 TECHNICAL INDUSTRY STANDARDS (NOV 2018)

C.5 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.6 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ... 48

C.7 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) (DEVIATION

FEB 2025)

E.4 52.201-1 ACQUISITION 360: VOLUNTARY SURVEY (SEP 2023)

E.5 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.6 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT

ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023)

E.7 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.8 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

A.2 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C263 Scott Morrison

Department of Veterans Affairs 2501 W 22nd Street Sioux Falls, SD 57105-5046

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Delivery and Acceptance

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

Statement of Work Contents

A.2 CONTRACT ADMINISTRATION DATA

A.3 PRICE/COST SCHEDULE

ITEM INFORMATION

A.4 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (JAN 2025) (DEVIATION FEB 2025)

C.3 52.217-6 OPTION FOR INCREASED QUANTITY (MAR 1989)

C.4 VAAR 852.211-72 TECHNICAL INDUSTRY STANDARDS (NOV 2018)

C.5 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.6 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ... 48

C.7 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) (DEVIATION

FEB 2025)

E.4 52.201-1 ACQUISITION 360: VOLUNTARY SURVEY (SEP 2023)

E.5 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.6 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT

ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023)

E.7 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.8 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

VISN 23 Omnicell Cabinet Console Windows XTE and Server Upgrades for Pharmacy

C. Background VA Midwest Healthcare Network (VISN 23) requires an Omnicell XT- EXTEND UPGRADE for current XT cabinets installed prior to 2024 and no longer have a software upgrade path to future operating systems. The current path for this upgrade would have the hardware necessary to install Microsoft Windows 10 IoT Enterprise LTSC (22H2) and capable of supporting Microsoft updates/ patches. Omnicell cabinets will need a XT Console upgrade to support the enterprise Windows version, Windows 10 IoT. Current version of Windows 10 installed will no longer be supported by Microsoft by October 2025. The enterprise version of windows 10 has an extension of service, support, and Windows updates provided by Microsoft until 2030. In addition to the operating support, the XTE Console Upgrade further extends the service support for the Omnicell cabinet(s).

Additionally, Omnicell 2016 server is going end of support (EOS) on 1/12/27 and needs to be upgraded to the currently supported operating system.

D. Introduction Omnicell is a Central Pharmacy Dispensing and IV Compounding solution with advanced robotics and workflow management systems such as inventory management and medication usage analytics. Central Pharmacy Automation is required for advance zero-touch, zero-error, barcode-driven workflow for maximum efficiency and commitment to patient zero harm.

Inventory management boosts visibility of inventory to reduce cost, waste, and shortcuts.

Medication Usage Analytics provides real-time view of usage to control costs and improve patient experience. It can prevent drug diversion with analytics and automation to minimize risk for staff and patients. Robotic workflows perform redundant medication dispensing tasks with more precision and speed than manual handling, thus reducing errors and saving time

E. Scope The Contractor shall include all licensing, software, hardware, mounting solutions, labor, materials, tools, parts, equipment, associated components, testing, training, technical support, maintenance, repair and project management services (including travel and expenses) required to implement and support Omnicell Windows XTE and Server upgrades at medical centers throughout the VA Midwest Healthcare Network (VISN 23): Fort Meade and Hot Springs, Central Iowa, Fargo, Iowa City, Sioux Falls, St. Cloud. The upgrade is needed due to the hardware limits of the existing cabinet consoles that are unable to provide future support of newer, and a more secure operating system and maintain approved security and Windows updates.

F. Place of Performance The VISN 23 facilities and addresses are outlined in the table below:

Station-Facility Address

568 -Black Hills-Fort Meade 113 Comanche Rd, FORT MEADE, SD 57741

568A4 -Black Hills-Hot Springs

500 N 5th St, Hot Springs, SD 57747

636A6 -Central Iowa 3600 30th Street, Des Moines, IA 50310 437 -Fargo 2101 Elm Street N, Fargo, ND 58102

6368 -Iowa City 601 Highway 6 West, Iowa City, IA 52246

438 -Sioux Falls 2501 W 22nd St, Sioux Falls, SD 57105

656 -St. Cloud 4801 Veterans Drive, St. Cloud, MN 56303

G. Period of Performance

Unless otherwise noted, work shall be performed during normal business days and hours at each VA facility, which is typically comprised of Monday through Friday each week (except federal holidays) between 8:00 a.m. and 4:30 p.m. local standard time. Contractor shall confirm each facility normal business days and hours with facility Point of Contacts (POCs).

H. Point of Contacts The COR shall confirm and provide an updated list of facility Point of Contacts (POCs) to the Contractor after award. The Contractor shall work with facility POC(s) to get additional facility POC(s) as needed to assist with coordination, planning and implementation of application installations, testing and maintenance.

Site Pharmacy Biomed/HTM Logistics/Supply Chain

V23

Kelsey.Uhing@va.gov Scott.Garrett2@va.gov Janelle.Wormuth@va.gov

Petroula.Hansen@va.gov Cheryl.LaRoche2@va.gov Katherine.Vink@va.gov Greg.Darrow@va.gov

BHH robert.wright4@va.gov

Jonathan.Maruszewski@v a.gov Wesley.Walker1@va.g ov

FAR

VHAFARHTMNetworking@va.

gov Andrea.Larson@va.gov Anne.Gossett@va.gov Robert.Edie@va.gov Jennifer.Ernst@va.gov

IOW megan.watson4@va.gov Joe.Manning@va.gov Dylan.Dolan@va.gov

Matthew.Crosby@va.g ov aaron.nissley@va.gov

STC john.anderson8@va.gov Tyler.Spiczka@va.gov

Shawn.Oglesby@va.g ov Phillip.Moran@va.gov

SUX Stacy.Hoitsma@va.gov Randy.Dominiack@va.gov

Nancy.Grandy@va.gov jeffrey.descamps@va.

gov

The Contractor shall provide the COR and facility POC(s) an Escalation Pathway process and list of Contractor POC(s) with after-hours cell phone numbers and emails for VA to use during urgent/emergent situations that need quick resolution during de-installation/installation, implementation and Go Live.

mailto:Kelsey.Uhing@va.gov mailto:Scott.Garrett2@va.gov mailto:Janelle.Wormuth@va.gov mailto:Petroula.Hansen@va.gov mailto:Petroula.Hansen@va.gov mailto:Petroula.Hansen@va.gov mailto:Petroula.Hansen@va.gov mailto:Petroula.Hansen@va.gov mailto:Greg.Darrow@va.gov mailto:robert.wright4@va.gov mailto:Jonathan.Maruszewski@va.gov mailto:Jonathan.Maruszewski@va.gov mailto:Wesley.Walker1@va.gov mailto:Wesley.Walker1@va.gov mailto:VHAFARHTMNetworking@va.gov mailto:VHAFARHTMNetworking@va.gov mailto:Andrea.Larson@va.gov mailto:Anne.Gossett@va.gov mailto:Robert.Edie@va.gov mailto:Jennifer.Ernst@va.gov mailto:megan.watson4@va.gov mailto:Joe.Manning@va.gov mailto:Joe.Manning@va.gov mailto:john.anderson8@va.gov mailto:Tyler.Spiczka@va.gov mailto:Tyler.Spiczka@va.gov mailto:Shawn.Oglesby@va.gov mailto:Shawn.Oglesby@va.gov mailto:Shawn.Oglesby@va.gov mailto:Stacy.Hoitsma@va.gov mailto:Nancy.Grandy@va.gov mailto:Nancy.Grandy@va.gov mailto:Nancy.Grandy@va.gov mailto:Nancy.Grandy@va.gov mailto:Nancy.Grandy@va.gov

I. Salient Characteristics The Contractor shall provide the following parts and services:

Item

Part Number/Description Qty

Omnicell Server Upgrades

1 BHH, OMC-LIC-032,OC REMOTE ACCESS LICENSE

WIN2019,UPG

2 BHH, OMC-SRV-091, OC SERVER WIN2019 21-175

DEVICES

3 BHH, OMC-SRV-094, OC VIRTUAL WIN2019 TEST

SERVER

4 CIH, OMC-LIC-031, OC REMOTE ACCESS LICENSE

WIN2019

5 CIH, OMC-LIC-032, OC REMOTE ACCESS LICENSE

WIN2019,UPG

6 CIH, OMC-SRV-091, OC SERVER WIN2019 21-175

DEVICES

7 CIH, OMC-SRV-094, OC VIRTUAL WIN2019 TEST

SERVER

8 FAR, OMC-LIC-032, OC REMOTE ACCESS LICENSE

WIN2019,UPG

9 FAR, OMC-SRV-091, OC SERVER WIN2019 21-175

DEVICES

10 FAR, OMC-SRV-094, OC VIRTUAL WIN2019 TEST

SERVER

Omnicell Win XTE Upgrades

11 BHH, MED-PCB-501, XTEXTEND CONSOLE, FULL

HEIGHT

12 CIH, ANT-CNS-012, XTEXTEND CONSOLE, AWS 4

13 CIH, MED-CNS-501, XTEXTEND CONSOLE, HALF

HEIGHT

14 CIH, MED-PCB-501, XTEXTEND CONSOLE, FULL

HEIGHT

15 FAR, MED-PCB-501, XTEXTEND CONSOLE, FULL

HEIGHT

16 IOW, ANT-CNS-012, XTEXTEND CONSOLE, AWS 10

17 IOW, MED-CNS-501, XTEXTEND CONSOLE, HALF

HEIGHT

18 IOW, MED-PCB-501, XTEXTEND CONSOLE, FULL

HEIGHT

19 SUX, MED-PCB-501, XTEXTEND CONSOLE, FULL

HEIGHT

20 STC, ANT-CNS-008, XT EXTENSION CONSOLE, AWS 3

21 STC, MED-PCB-003, XT EXTENSION CONSOLE, FULL

HEIGHT

J. Work Performance The Contractor shall provide/comply with the following requirements:

a) Replace and install aging OMNICELL cabinet consoles that are near End of Support in respect to hardware and software with the new Omnicell XTEXTEND Upgrade PATH.

b) Provide physical hard drive swap.

c) Provide Windows Operating System Update.

d) Provide new TPM chip to leverage security/encryption benefits in latest version of

Windows OS.

e) Provide full console replacement.

f) Provide new touchscreen monitor.

g) Provide new keyboard.

h) Upgrade Omnicell Server Operating Systems.

i) Provide onsite Project Manager, including travel, to make the upgrade transition more efficient, educate users, facilitate testing and validation activities.

j) Communicate and coordinate in advance to the COR and facility POC(s) any third-party equipment software, services that are needed to implement the upgrade solution at each facility, but are not provided by the Contractor, so VA can plan and coordinate to procure any items needed separately.

k) Delineate and coordinate any pre-work, space modifications and infrastructure changes required to support the upgrade at each facility, including but not limited to additional network jacks and power requirements.

l) Provide a solution based on current technology and provide options for enhancements.

m) Provide current software version for the solution.

n) Provide all licensing required to implement the solution.

o) Provide the ability to have remote diagnostics and Firmware/Software updates per VHA security protocols, procedures and requirements of the VA’s Office of Information Technology.

p) Provide a solution that is compatible with Cerner and VISTA EMR systems. The current EMR is VISTA and the future EMR is Cerner. The Contractor shall provide implementation, testing and support of all interface requirements between the system and VistA. Contractor shall ensure connectivity and interfacing with EMR is functional.

q) Provide cable management coordination and floor space utilization solution, to allow clinical staff more freedom of movement around the patient and reduce clutter by removing potential tripping hazards, such as electrical cables and cords. The Contractor shall coordinate with other Vendors and/or Contractors and/or VA when necessary to accomplish this task.

r) Perform quality assurance and connectivity testing. Upon completion of implementation, the Contractor shall test the system to ensure it is fully functional in accordance with the manufacturer specifications and VA standards. Testing shall be coordinated and scheduled with the COR and facility POC(s).

s) Provide overnight, next-day delivery of parts when needed to maintain full performance of the system. The Contractor shall provide shipping to return any defective parts from VA Facilities to the Contractor. There shall be no additional cost to the Government for shipping.

t) Have spare parts available required for maintenance and repairs.

u) Coordinate with other Vendors and/or Contractors (e.g., Cerner) and/or VA when necessary to maintain system operational uptime.

K. Equipment Changes Equipment may be deleted from this agreement if replaced or "in excess" during the period of this contract at the discretion of the CO. New equipment may be added as needed at the discretion of the CO. Deleted equipment will be credited in the full amount if deleted before any scheduled maintenance has been performed on it. The Government reserves the right to purchase additional equipment not contained within this agreement as well as delete existing items upon the approval of the CO. The agreement shall be updated with the addition of new equipment and existing items that are taken out of service shall be deleted upon contract renewal and upon request.

L. Out of Scope Services Contractor shall immediately, but not later than 24 consecutive hours after discovery, notify the CO and COR, (in writing), of the existence of the development of any defects in, or remediation required to, the scheduled solution which the contractor considers they are not responsible for under the terms of the contract.

Contactor shall furnish the COR with a written estimate of the cost to make necessary remediation.

Any additional charges claimed will be approved by the CO via the COR before service is completed.

M. Security The Contractor shall comply with all VHA security protocols, procedures and requirements of the VA’s Office of Information Technology including filling out and providing all necessary forms upon request within ten (10) days from receipt from the VA:

a) Any connections to the VA OI&T network shall be compliant with VA Directive 6500 and 6550.

i. The Contractor shall complete and return separate 6550 forms with accurate information for the equipment and software.

ii. Additionally, the Contractor shall provide each product’s MDS2 and a diagram of data flow for each product.

b) Any offsite server or network maintenance or support provided by the Contractor can only be done via VPN access after the Contractor has obtained the Site-to-Site (S2S) VPN access from the VA. A Business Associates Agreement (BAA) and Memorandum of Site Site-to-Site Understanding/Interconnection Security Agreement (MOU/ISA) may be required.

i. The Contractor shall complete and return BAA forms for the equipment.

ii. The Contractor shall have an active MOU-ISA in place, or the Contractor shall work with VA to get an MOU-ISA in place within 6 months of award if determined beneficial.

c) If applicable, the equipment software shall be approved in the Office of Information Technology’s Technical Resource Manual (TRM) or the Contractor shall be willing to gain approval in TRM.

d) The equipment shall be FIPS 140-2 or FIPS 140-3 compliant. The Contractor will identify the certificate number for FIPS compliance.

e) The medical equipment covered by this contract may contain electronic patient health information (EPHI). The Contractor shall not remove/copy/delete any of the EPHI. If a computer hard drive needs to be replaced, the old hard drive must be turned-in to VA Biomed and Logistics POC(s) to follow proper procedures for decommissioning and destruction. The Contractor will not receive compensation for the hard drive. Other equipment, for example printers, may need to be scrubbed if they can contain VA/Patient information and data via their USB, SD or other type of memory card and will remain in the possession of the VA.

f) If a cloud service Platform as a Service (PaaS), Cloud Instance or Software as a Service (SaaS) is selected as part of the project to include providing software patches, please review and reference VA Directive 6517 Cloud Computing Services and follow VA Enterprise Cloud Solution Intake processes.

g) The Contractors shall allow for SMAK installation on all endpoint and server-based equipment. SMAK-AM = System Monitoring and Accountability Knowledge AntiMalware (SMAK-AM) toolset.

h) The Contractor shall supply all MAC addresses for networked devices at least one week prior to delivery of equipment.

N. Network and Hardware The Contractor upgrade solution shall be compatible and comply with the following requirements. Anything required for the solution outside of these general requirements will need to be included in the quote from the vendor.

a) Site specific servers will be hosted on VISN 23’s existing Virtual Infrastructure platform.

Virtual servers are presented with a standard virtual hardware environment running on our Nutanix HCI system running the Acropolis hypervisor. At this time, VMWare OVA/VMDK packages are supported, Hyper-V packages are not supported. This environment provides a standard intel-compatible virtual server environment meeting the virtual hardware specifications required by the software being installed. All virtual servers are archived on a nightly basis by the Nutanix system.

b) VA shall provide Windows Server 2019 or currently supported operating system (OS).

c) VA shall provide Microsoft SQL 2019 or currently supported database management system.

d) Describe whether the system can integrate with Active Directory or LDAP or Single Sign-on (SSO) with Active Directory.

e) Provide a network topology infrastructure.

f) Workstations must be from a major brand manufacturer (Dell, HP, etc.) and must include the following:

i. Current Trusted Platform Module (TPM) chip.

ii. Solid state drive for the Operating System. Applications and Data may be stored on additional standard or solid-state drives as needed; solid state drives are preferred.

iii. Ability to encrypt drives for security.

iv. Contractor’s recommended quantity of RAM per software application specifications.

v. The Contractor shall allow for additional data storage quantity if desired by the site.

vi. Currently supported operating system, preferably Windows 10 Enterprise Long-

Term Support Channel build 1809, 21H2 or most recent release. If a Long-Term Support Channel build cannot be supplied, the Contractor must supply OS upgrades at no additional charge prior to currently installed OS reaching End of Support for the full term of the warranty or contract support coverage.

vii. Current generation CPU, Intel preferred. Processor shall be I5 equivalent or greater.

viii. Display should be 24” class non-glare, and support at least FHD resolution (1920x1080) unless otherwise stated.

ix. ALL hardware or software login credentials must be documented and supplied.

O. Electrical/Power The components shall use existing electrical services of VA facilities and operate with a line of power of 120 Volts AC and current draw less than 20 Amps.

P. Implementation/Project Management The Contractor shall provide implementation and project management services as part of the Omnicell Upgrades purchase. Implementation and Project Management Services shall include, but are not limited to:

a) A project manager.

b) A Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests. The initial baseline CPMP shall be concurred upon and updated with the COR and facility POC(s).

The Contractor shall update and maintain the VA PM-approved CPMP throughout the POP. The CPMP shall include but is not limited to:

i. On site pre-implementation, pre-installation walkthrough at each facility.

ii. A Gantt Chart (or similar chart) with defined roles and responsibilities (including

Contractor provided and VA resources) outlining the detailed project timeline and critical milestones for implementation and Go Live.

iii. De-Installation and Installation plan and checklist (including mounting requirements, IT and electrical requirements, other space and utility requirements) outlining any pre-work needed for site readiness.

iv. Technical support plan to configure, test, and calibrate the equipment, interfaces, software, accessories, etc.

v. Training plan to include but not limited to Clinical user and super user training, Biomed technical training, before, during and after Go Live.

VISN 23 has designated technical, clinical and logistics POC(s) for each facility that shall be provided upon award. The Contractor shall work with the COR and facility POC(s) to coordinate and implement the technology.

a) The Contractor shall work with the COR and facility POC(s) to perform a pre-implementation, pre-installation site visit to validate equipment placement and to answer questions.

b) Within 2 weeks of the award date, the Contractor shall provide a draft project management plan with milestones, deliverables, and draft schedule/timeline, including the activities required in support of the installation/upgrade and clearly delineating the party responsible for accomplishing each activity (i.e., including CACs and other resources tasks, roles and responsibilities).

c) Within 3 weeks of the award date, the Contractor shall hold a kickoff meeting with the designated COR and facility technical, clinical and logistics POC(s) to review the project management plan, communications plan, site order and implementation schedule.

d) The Contractor project manager shall hold weekly or as needed periodic project meetings (via MS Teams) with the COR and facility POC(s) to report progress, challenges and lessons learned for all facilities.

e) The Contractor shall provide a meeting agenda prior to all meetings and send meeting minutes including attendance after each meeting to the stakeholders. If possible, the Contractor shall record all meetings and share the recording with all the VA stakeholders in the meeting minutes. The recording shall be available to VA upon request and shall not expire.

f) When the Contractor is onsite at the facility, the Contractor shall provide via email to the COR and facility POC(s) a daily installation/implementation project status report with pictures attached that includes but is not limited to:

i. Daily tasks completed with percent of work complete and notes.

ii. Tasks planned for the next day with notes.

iii. Any open items, risks, roadblocks and challenges with status and proposed solutions.

g) When the implementation service is complete at each facility, the Contractor shall present an acceptance letter to the facility POC(s) and COR for signature.

h) Within 3 week of implementation completion, the Contractor shall hold a Lessons

Learned meeting with the COR and facility POC(s) to review project input and feedback.

The contractor shall include an After-Action Report with the meeting minutes outlining the lessons learned and action items discussed, including but not limited to:

i. What can be improved and done better next time.

ii. What items that can be fixed.

1) Suggest solutions to identified problems.

2) If there is no solution yet, provide some options.

iii. What are the successes to maintain those strengths.

Q. Installation and De-Installation The Contractor shall de-install and install all equipment, related hardware (including mounting hardware), products, software and licensing to implement the upgrade solution. The Contractor shall supply all tools required to de-install and install the equipment, including carts to transport the equipment to/from the dock if applicable. The Contractor shall coordinate with COR and facility POC(s) prior to any de-installation and installation. The Contractor shall provide a project manager (not sales reps) onsite available during equipment de-installation and installation. All on-site de-installation and installation services shall be Contractor-provided by technical staff (not sales reps) fully trained to service, de-install and install equipment products, parts, and accessories. Contractor shall coordinate de-installation and installation at a day/time that works for the POC(s) at each facility. The Contractor shall provide installation guides and work with onsite staff to limit interference with all clinical/hospital activities.

The Contractor shall provide, maintain, and coordinate with the COR and facility POC(s) a punch list of tasks that need to be completed before each room at the site can be considered finished.

The Contractor is responsible for repairing, painting and patching any damage to the ceiling, walls, floors, windows and other surfaces at VA facilities, caused by the Contractor. Also, the Contractor is responsible for remediating any damage to cables, equipment, and other parts, caused by the Contractor. Prior to start of work, the Contractor and facility POC(s) will document existing conditions of installation areas in a survey. Then thirty (30) days before expected partial or final inspection date, the Contractor and facility POC(s) together will make a thorough re-survey of the areas involved. The Contractor shall furnish a report comparing pre-work and post-work/pre-inspection conditions of areas involved, including but not limited to ceiling, walls, floors, windows and other surfaces at VA facilities. The report shall include a list of any damage caused by the Contractor and Subcontractors in executing work on this contract despite protection measures and list repair/remediation work required of Contractor to restore any damage.

R. Check In/Out and Removeable Media Scanning The Contractor shall coordinate Check In/Out and Removable Media Scanning with the facility POC(s). For any services performed on-site the Contractor shall, upon arrival at the facility, report to the facility POC to check in before proceeding to the any department and before performing any services. Prior to leaving the medical center, the Contractor shall check out with the facility POC. This check in and check out is mandatory as well as wearing the Contractor badge issued upon checking in.

The Contractor personnel shall follow all VA policies, standard operating procedures, applicable laws and regulations while on VA property. Violations of VA regulations and policies may result in citation and disciplinary measures for persons violating the law.

a) The Contractor personnel shall comply with VA Privacy Training requirements.

b) The Contractor personnel shall wear visible identification at all times while they are on the premises. Identification shall include, as a minimum, the employee’s name, position, and the Contractor’s trade name. In addition, if required the Contractor shall submit fingerprints through the VA police for issuance of a VA identification badge that shall be worn at all times while working at a VA facility.

c) VA does not provide parking space at the work site; the Contractor must obtain parking at the work site if needed. It is the responsibility of the Contractor to park in the appropriate designated parking areas. VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d) Smoking is prohibited inside/outside any building other than the designated smoking areas.

e) Possession of weapons is prohibited.

f) The Contractor shall obtain all necessary licenses and/or permits required to perform the work, with the exception of software licenses that need to be procured from a Contractor or vendor in accordance with the requirements document. The Contractor shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this agreement.

g) The Contractor shall comply with any additional safety guidelines in place at a VA facility, which may include providing their own PPE.

Upon check in with the Facility POC and before performing any services, the Contractor shall ensure that any removable media is scanned by the Biomedical Engineering Section prior to connecting to any VA facility network, device, or system. The Contractor shall provide any removable media to Biomedical Engineering staff. Biomedical Engineering staff will perform a malware/virus scan of the Contractor’s removable media. If “nothing found” is displayed, the Contractor may proceed and use the removable media. If “nothing found” is not displayed and/or the number of detections is greater than zero, the removable media shall be presumed infected with malware and shall not be allowed to be used. The media shall be returned to the Contractor for virus removal. The Government will not perform any virus or malware removal on the Contractor’s removable media. Biomedical Engineering will report any detection to the Facility Information System Security Officer (ISSO). Failure by the Contractor to check in, check out, provide removable media for scanning, or use of any infected media is a breach of security and shall be acted upon in accordance with the terms and conditions of this agreement.

S. Manuals, Release Notes and Service Bulletins VA will not provide service manuals of service diagnostic software to the contractor. The contractor shall obtain, have on file, and make available to its FSEs all operational and technical documentation, (such as: operational and service manuals, schematics, and parts list), which are necessary the meet the performance requirements of this contract. The location and listing of the service data manuals, by name, and/or the manuals themselves shall be provided to the COR and facility POC(s) upon request.

The Contractor shall provide unlimited electronic copies and ongoing web-based access of the following documentation necessary for the operation and support of the upgrades system.

These deliverables should be provided to the COR and facility POC(s) at the post award kick off meeting. Any upgrades to these documents shall be provided by the Contractor free of charge.

a) User, System Administration, Operating/Maintenance Manuals, Release Notes and Service Bulletins.

b) Complete technical service manuals including troubleshooting guides, necessary diagnostic software and equipment, schematic diagrams, and parts lists.

c) Electronic schematics, troubleshooting guides and parts lists for each piece of equipment purchased.

d) Manuals shall include all components and subassemblies, including those not manufactured by the Contractor.

e) Manuals and documentation shall be identical to the ones supplied to the manufacturer’s service representatives and shall contain the diagnostic codes, commands, and passwords used in maintenance, repair and calibration of the equipment.

f) Training videos and materials for future staff.

T. Disinfecting Instructions The Contractor shall provide training instructions, procedures, and documentation necessary to disinfect the equipment and accessories properly and safely.

U. Training The Contractor providing the upgraded hardware and software will be responsible for staff/user clinical and Biomed Technician service and support technical training remotely and on-site.

System training shall be conducted prior to the system going live and shall be conducted at various times to meet the needs of multiple VA work shifts. Training would include initial setup and user training, onsite training for go-live support, super user training and follow-up training.

The Contractor shall coordinate with facility POC(s) and COR to provide staff education at a day/time that works for each VA facility. A System Technology and Services education professional (not sales reps) shall administer the training. Education curriculum must include the following:

a) Clinical training:

i. Clinical applications training clinical staff shall be provided onsite during go-live and after clinical users have had hands-on experience with the system following go-live.

ii. Training shall be provided on the user interface, application, and its features.

iii. Training shall provide super-users and end-users with the capability of being self-sufficient in operating the system by the end of the training session.

iv. Provide quick notes or reference guides during on-site training for each site.

b) Technical training:

i. Provide technical training for maintenance and service for technical personnel at each site. Training should at minimum address the following topics but not limited to:

1) Commissioning and preventive maintenance.

2) Operations and set-up.

3) User maintenance.

4) Repair in house.

5) Safety.

6) User troubleshooting tips.

7) Service Passwords for using the software.

8) Server maintenance and backup procedures.

V. Upgrades, Maintenance and Technical Support The Contractor shall coordinate and perform all remote and/or on-site updates, scheduled preventive maintenance, unscheduled repairs, corrective maintenance, software version changes, updates, upgrades, patches, corrections, and new releases and technical support for equipment, software and hardware installed with the COR and facility POC(s), in accordance with the parameters defined in this SOW, up to one year post Go Live.

The service under this task includes all labor, tools, test equipment, mounting solutions, diagnostic software, supplies, parts, shipping, and Contractor staff supervision necessary to perform remote and/or on-site services. The Contractor shall provide overnight, next-day delivery of parts when needed to maintain full performance of the system. The Contractor shall provide shipping to return any defective parts from VA Facilities to the Contractor. There shall be no additional cost to the Government for shipping.

W. Software Updates and Upgrades Upgrades are defined as the software and/or firmware changes that provide additional or improved application features and functionality to an existing system. All software and firmware upgrades shall be included as part of maintenance. All new software and firmware versions shall be covered in this agreement including all subsequent versions designed to replace a version installed.

The Contractor shall furnish, install, and maintain all software and firmware upgrades, version changes and/or updates to the system. The Contractor shall monitor and maintain the system at the most current software and firmware releases including maintaining up-to-date current security patches. Every effort shall be made by the Contractor to ensure all facilities have the most recent updates and patches for their installed version of the system. The Contractor shall communicate any known patch issues to the VA. The Contractor shall ensure compatibility with patch management service such as Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM). The Contractor shall provide any successor versions of system including, software/firmware updates, version changes, and upgrades.

Software/firmware updates must be tested in non-clinical environments before being made available to all facilities. Installation shall be within a mutually agreed upon timeframe from the date the new release is made available.

X. Updates The Contractor shall provide system updates with all VISN facilities on contract, at no additional cost to VA. The updates can be initiated by the following:

a) By the Contractor to improve functionality of the system.

b) In response to changes in VA/VISN enterprise needs.

c) To maintain the system as compliant with VA data standards, VA information security requirements mandated by policy and procedural changes, and/or regulatory requirements.

d) To maintain compatibility with other systems.

e) To maintain VA standards in regard to security updates and patching.

Updates may be required to maintain compatibility among systems. Regardless of the reason for the update or upgrade, the Contractor shall plan and schedule these upgrades through coordination with the COR and facility POC(s).

Y. Urgent Priority Updates Updates or connection related to patient safety, regulatory requirements security vulnerabilities interface to VistA will be classified as a patient safety issue with urgent priority. The Contractor shall provide an action plan via email to the COR and facility POC(s) within thirty (30) calendar days from discovery or announcement of security vulnerability and shall implement an update (fix) within a mutually agreed upon timeframe from the time of notification. Regardless of the reason of the update, the Contractor shall plan, coordinate, and schedule these updates across the VISN. All software and supporting release notes, user and technical literature shall be updated and provided to the VISN and facilities as software updates are implemented as designated in this SOW.

Software, including commercial Operating systems, must not be self-cancelling, which is interpreted to mean the function of the software will not be stopped due to elapsing time or other condition not identified with original equipment purchase. The Contractor is responsible to ensure any third party provided software is included in this restriction.

The Contractor shall report and distribute maintenance updates or releases by using an appropriate electronic media to the COR and facility POC(s). Alternatively, the Contractor may offer access to maintenance copies through its company website.

Z. Updates and Upgrades Training The Contractor shall provide release notes and informational training sessions, or manual updates associated with all updates and/or upgrades. In addition to such documentation, the Contractor shall make available qualified personnel remotely for reasonable quantities of consulting with the VA users and superusers in connection with a new release containing material changes to the software usability.

AA. Remote Technical Support The Contractor shall provide remote system technical support. This requirement includes, but is not limited to:

a) System interface device support.

b) Manage implementation of additional VA provided content into the system.

c) Software maintenance, troubleshooting, and support of the system.

d) Support for ongoing modification and additions to content and system.

AB. Telephone and Online Support and Technical Consultation The Contractor shall provide VA with toll-free corporate office telephone numbers, mobile telephone numbers, and email addresses for the Contractor’s key staff for both normal hours and after hours (if applicable). The Contractor shall provide telephone and online remote support 24 hours per day, 7 days per week, and 365 days per year for updates, maintenance and technical support. The Contractor shall allow an unlimited number of requests.

The Contractor shall provide customer support assistance for technical problems, functional incidents, or general questions during business hours. The Contractor shall provide the following communication options: a Contractor help desk number, for incidents or general questions. For each request, the Contractor shall communicate the following via email or telephone to VA facilities or make available online, in response to each event communicated by VA to the Contractor:

a) Brief Description of the problem.

b) What version or software being affected.

c) What equipment or component is being affected.

d) If this issue affects patient safety.

e) Workaround (if any) and expected release date of patch, upgrade, or update (if any).

f) Status and estimated completion date/time.

The Contractor shall communicate known material, equipment, interface device or software issues to the COR monthly via monthly service reports. The Contractor shall respond to a request for unscheduled corrective maintenance for material, equipment, interface device or software issues, malfunctions, or failures, by a fully qualified representative, in accordance with response time requirements defined in this SOW.

AC. Scheduled Maintenance The Contractor shall perform scheduled (preventive) maintenance in accordance with manufacturer’s recommendations of all system software and hardware and equipment installed at all VISN 23 facilities. The Contractor shall initiate corrective maintenance with the COR and facility POC(s) concurrence, whenever equipment defects are discovered as a result of the Contractor performing scheduled/preventive maintenance services. Any defects found during scheduled maintenance shall be fixed.

The Contractor shall provide scheduled maintenance and software updates for the system application and equipment during normal working hours or at a mutually agreed upon time by the COR, facility POC(s) and the Contractor. The Contractor shall contact the COR and facility POC(s) to schedule mutually agreeable times for the performance of any scheduled activities.

The Contractor shall recommend to the COR and facility POC(s) when equipment should be made available for scheduled maintenance. Upon COR and facility POC(s) approval, the Contractor shall finalize that schedule.

AD. Unscheduled Maintenance The Contractor shall provide the VISN and VA facilities with an unlimited number of unscheduled maintenance, corrective maintenance and technical support incidents during the task order performance period including one (1) year after Go Live with COR and facility POC(s) concurrence. Support includes both remote and on-site support. All support requests shall be tied to a contractor provided ticketing system for tracking purposes. The Contractor shall be liable for any incidents caused by damage or neglect on their part. The Contractor shall troubleshoot, repair and/or resolve, on request by the COR or facility POC(s), all equipment and software installed at each VISN 23 site. All equipment and software repaired by the Contractor shall be restored to manufacturer’s specifications.

Equipment replacement due to maintenance remediation shall be the Contractor’s responsibility.

In the event that the Contractor is unable to repair or resolve an equipment problem, including all system servers and associated peripheral devices and components such as uninterruptable power supplies (UPS), drives, universal data acquisition systems (UDAS), cables, the Contractor shall promptly replace all system software and hardware and equipment installed at each VISN 23 site at no additional cost.

AE. Response Time The Contractor shall provide the maintenance and technical support within a specified time published in the response time requirements below based on Omnicell Advantage Service Plan Level. If the Contractor cannot resolve the problem over the phone or remotely, then an authorized representative from the Contractor shall commence work within the designated time identified, and rectify the problem without undue delay and at no additional cost to the government. The Contractor shall be responsible to coordinate the method of response with the COR and facility POC(s).

Below is a list response times by priority types as defined by this SOW. The Contractor shall meet the response time requirements associated with each priority:

Priority Call Back Response On-site

Response Repair/Replacement Parts

Disabled System

30 minutes, M-F 6am- 6pm CST 2 hours, M-F 6pm- 6am CST & Sat, Sun & Holidays

6 hours On-site in 24 hours from technician determination of need.

Non- Critical Failure

30 minutes, M-F 6am- 6pm CST 2 hours, M-F 6pm-

24 hours On-site in 24 hours from technician determination of

6am CST & Sat, Sun & Holidays need.

a) Disabled System means the Omnicell system and its delivered products are unavailable for clinical use.

b) Non-Critical Failure means any other non-operational support state other than a Disabled System.

The Contractor shall notify the Government as soon as restoration time is known. The notification shall include a projected repair completion time and any reason for delay.

AF. System Uptime The Contractor shall ensure the system is operable and available for use with a system uptime of at least 96% of the time, 24/7/365. Downtime will be computed from notification of problem.

Scheduled maintenance will be excluded from downtime during normal working hours. System Uptime will be computed during a month-long time period.

AG. Service Reports and Electronic Service Log The Contractor shall provide a Service Report to the VA facility POC emails designated below within 72 hours of completion of a remote or onsite service call.

Site Email BHH VHABHHCSBioMed@va.gov CIH VHACIHBioMed@va.gov FAR VHAFARHTMNetworking@va.gov IOW VHAIOWBiomedServiceReports@va.

gov SUX VHASUXBioMed2@va.gov STC VHASTCFMBiomed@va.gov

The Contractor shall provide and…