S02 36C25221Q0002_2.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 59

695-21-1-6093-0001

36C25221Q0002 07-23-2020

Pasholk,Susan 414-844-4846 08-12-2020

12:00 PM

36C252

Department of Veterans Affairs

Great Lakes Acquisition Center (GLAC)

115 S 84th Street, Suite 101

Milwaukee WI 53214-1476

X 100

X

485999

$16.5 Million

N/A

X

36C252

CLEMENT J. ZABLOCKI VA MEDICAL CENTER

Department of Veterans Affairs

5000 W. NATIONAL AVENUE

MILWAUKEE WI 53295

36C252

Department of Veterans Affairs

Great Lakes Acquisition Center (GLAC)

115 S 84th Street, Suite 101

Milwaukee WI 53214-1476

Department of Veterans Affairs

Financial Services Center

PO Box 149971

Austin TX 78714-9971

877-353-9791 512-460-5540

See CONTINUATION Page

CAMPUS SHUTTLE SERVICE AT MILWAUKEE VAMC

PER STATEMENT OF WORK.

SERVICE CONTRACT LABOR STANDARDS APPLY.

DOL WD 15-4899 REV-11; 6.23.20 APPLIES AND IS ATTACHED

100% SDVOSB Set-Aside

VAMC POC: JAMES RAMBOUSEK 414-384-2000 X41061

CO: SUSAN PASHOLK 414-844-4846

See CONTINUATION Page

695-3610162-6093-853300-2580 010050190

X X

X 1

SUSAN PASHOLK

CONTRACTING OFFICER

36C25221Q0002

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(Continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: ______________________________________ (Contractor’s Name)

______________________________________ (Address)

______________________________________ (City-State-Zip)

______________________________________ (Point of Contact/Title)

PHONE NUMBER ______________________________________

E-MAIL ADDRESS ______________________________________

DUNS NUMBER NO. ______________________________________

a. GOVERNMENT: SUSAN PASHOLK, CONTRACTING OFFICER

DEPARTMENT OF VETERANS AFFAIRS

GREAT LAKES ACQUISITION CENTER

115 S. 84TH ST., STE 100

MILWAUKEE WI 53214

1. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

a. FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR

AWARD MANAGEMENT (OCT 2018)

2. INVOICES: Invoices shall be submitted monthly in arrears in accordance with:

a. 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

3. GOVERNMENT INVOICE ADDRESS (See SF1449 Block 18):

a. All invoices from the contractor shall be submitted electronically in accordance with

852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

b. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

c. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs

Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-

Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veterans-affairs-us/ to begin submitting electronic invoices, free of charge.

http://www.tungsten-network.com/customer-campaigns/veterans-affairs-us/ http://www.tungsten-network.com/customer-campaigns/veterans-affairs-us/

d. For assistance setting up e-Invoice, the below information is provided:

i. * Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten- Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

4. INVOICES:

a. Payments shall be made in arrears upon receipt of a properly prepared invoice

b. In order to comply with the Improper Payment Elimination and Recovery Act of 2010

(IPERA), the VA has mandated electronic invoice submission to the Veterans Affairs

Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-

Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all

VA vendors must register with Tungsten Network by submitting an email to

VA.Registration@Tungsten-Network.com or calling 1-877-752-0900 option 2 for

Enrollment.

c. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-

Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

d. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

e. For questions regarding invoice receipt or payment, please call VAFSC directly at 1-877-

353-9791 or email vafsccshd@va.gov

f. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal

(CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

mailto:VA.Registration@Tungsten-Network.com mailto:VA.Registration@Tungsten-Network.com mailto:vafsccshd@va.gov mailto:VA.Registration@Tungsten-Network.com https://portal.tungsten-network.com/Login.aspx mailto:vafsccshd@va.gov https://www.cep.fsc.va.gov/

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN

PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED

FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

ACQUISITION OF COMMERCIAL ITEMS:

This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified

Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract.

The Government will evaluate quotations using the comparative evaluation process outlined in FAR

13.106-2(b)(3), where quotations will be compared to one another to determine which provides the best benefit to the Government. The Government reserves the right to consider a quotation other than the lowest price that provides additional benefit(s). Quotations may exceed minimum requirements of the solicitation. The Government reserves the right to select a quotation that provides benefit to the

Government that exceeds the minimum requirements of the solicitation but is not required to do so. Each response must meet the minimum requirements of the solicitation. The Government is not requesting or accepting alternate quotations. The evaluation approach used pursuant to FAR 13.106-2(b)(3) is detailed in FAR 52.212-2.

SECURITY & PRIVACY CONTROL:

The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement, therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security

If there are any questions related to privacy, please have a member of your staff contact the VA Privacy

Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

SPECIAL NOTES

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting

Officer susan.pasholk@va.gov no later than WEDNESDAY AUGUST 5, 2020 AT 1:00 PM LOCAL.

Contracting will issue a consolidated response via solicitation amendment to www.fbo.gov within 2 business days to all parties.

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting

Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

A signed, dated and scanned 1449 must be included along with all other information requested herein by the due date and time. See Provision 52.212-1- INSTRUCTIONS TO OFFERORS. All offers are subject to all terms and conditions of this solicitation.

SITE VISIT

It is strongly suggested and expected that the offeror inspect the campus to be serviced to fully understand the nature of the work and the conditions under which the work is to be performed. In no case shall failure to inspect the campus constitute grounds for a claim after contract award. SITE VISIT IS SCHEDULED

FOR TUESDAY AUGUST 4, 2020 AT 1:00 PM LOCAL. ALL INTERESTED PARTIES TO MEET

COR JAMES RAMBOUSEK (414-384-2000 X41061) AT MOTOR POOL.

PLEASE NOTE: WHILE ON CAMPUS, ALL PERSONS WILL BE REQUIRED TO WEAR

MASKS INSIDE ANY VAMC BUILDING AND WHILE TRAVELING IN VEHICLES FOR

PURPOSES OF THE SITE VISIT.

http://www.fbo.gov/

CAMPUS SHUTTLE SERVICE

PRICE SCHEDULE

Provide the necessary vehicles, equipment, labor, supervision and materials to provide Campus Shuttle

Service for the VA Medical Center, Milwaukee, WI as described in the Statement of Work. All times listed in the document are Local/Central Time.

BASE YEAR: OCTOBER 1, 2020 THROUGH SEPTEMBER 30, 2021

CLIN ITEM QTY UNIT UNIT PRICE TOTAL PRICE

0001 Grounds Patient Shuttle Service

(Including CLC) 6:45 AM –

6:00 PM per Statement of Work – Requires 2 Shuttle Buses

12 MO $___________ $___________

0002 Campus Employee Route Service

5:30 AM – 7:30 PM

As per Statement of Work-

Requires 2 Shuttle Buses 12 MO $____________ $___________

0003 Church Route Service

(Including CLC)

8:00 AM – 12:00 PM

As per Statement of Work

Requires 1 Shuttle Bus EST 56 EA $____________ $____________

0004 Shuttle service from parking lots on the east side of campus to the

South Entrance and back to run

Nov 1, 2020 – March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

Requires 1 Shuttle Bus

5 MO $_____________ $____________

OPTIONAL CLIN 0005

Shuttle Service from parking lots on the east side of campus to the

South Entrance and back to run if needed beyond March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

1 MO $_____________

OPTIONAL CLIN 0006

Required 5th Shuttle

Vehicle Based on increase in riders. This shuttle bus may be used for any of the above routes as directed by the VA. (If exercised, will become permanent addition to contract.)

1 MO $____________

BASE YEAR TOTAL $____________________

OPTION YEAR 1: OCTOBER 1, 2021 THROUGH SEPTEMBER 30, 2022

CLIN ITEM QTY UNIT UNIT PRICE TOTAL PRICE

1001 Grounds Patient Shuttle Service

(Including CLC) 6:45 AM –

6:00 PM per Statement of Work – Requires 2 Shuttle Buses

12 MO $___________ $___________

1002 Campus Employee Route Service

5:30 AM – 7:30 PM

As per Statement of Work-

Requires 2 Shuttle Buses 12 MO $____________ $___________

1003 Church Route Service

(Including CLC)

8:00 AM – 12:00 PM

As per Statement of Work

Requires 1 Shuttle Bus EST 56 EA $____________ $____________

1004 Shuttle service from parking lots on the east side of campus to the

South Entrance and back to run

Nov 1, 2020 – March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

Requires 1 Shuttle Bus

5 MO $_____________ $____________

OPTIONAL CLIN 1005

Shuttle Service from parking lots on the east side of campus to the

South Entrance and back to run if needed beyond March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

1 MO $_____________

OPTIONAL CLIN 1006

Required 5th Shuttle

Vehicle Based on increase in riders. This shuttle bus may be used for any of the above routes as directed by the VA. (If exercised, will become

OPTION YEAR 1 TOTAL $________________________

OPTION YEAR 2: OCTOBER 1, 2022 THROUGH SEPTEMBER 30, 2023

CLIN ITEM QTY UNIT UNIT PRICE TOTAL PRICE

2001 Grounds Patient Shuttle Service

(Including CLC) 6:45 AM –

6:00 PM per Statement

2002 Campus Employee Route Service

2003 Church Route Service

8:00 AM – 12:00 PM

2004 Shuttle service from parking lots

South Entrance and back to run

Nov 1, 2020 – March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

Requires 1 Shuttle Bus

5 MO $_____________ $____________

OPTIONAL CLIN 2005

Shuttle Service from parking lots on the east side of campus to the

South Entrance and back to run if needed beyond March 31, 2021; M-F

OPTIONAL CLIN 2006

Vehicle Based on increase in riders. This shuttle bus may be used for any of the above routes as directed by the VA. (If exercised, will become

OPTION YEAR 2 TOTAL $________________________

OPTION YEAR 3: OCTOBER 1, 2023 THROUGH SEPTEMBER 30, 2024

CLIN ITEM QTY UNIT UNIT PRICE TOTAL PRICE

3001 Grounds Patient Shuttle Service

(Including CLC) 6:45 AM –

6:00 PM per Statement

3002 Campus Employee Route Service

3003 Church Route Service

8:00 AM – 12:00 PM

3004 Shuttle service from parking lots

South Entrance and back to run

Nov 1, 2020 – March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

Requires 1 Shuttle Bus

5 MO $_____________ $____________

OPTIONAL CLIN 3005

Shuttle Service from parking lots on the east side of campus to the

South Entrance and back to run if needed beyond March 31, 2021; M-F

OPTIONAL CLIN 3006

Vehicle Based on increase in riders. This shuttle bus may be used for any of the above routes as directed by the VA. (If exercised, will become

OPTION YEAR 3 TOTAL $________________________

OPTION YEAR 4: OCTOBER 1, 2024 THROUGH SEPTEMBER 30, 2025

CLIN ITEM QTY UNIT UNIT PRICE TOTAL PRICE

4001 Grounds Patient Shuttle Service

(Including CLC) 6:45 AM –

6:00 PM per Statement

4002 Campus Employee Route Service

4003 Church Route Service

8:00 AM – 12:00 PM

4004 Shuttle service from parking lots

South Entrance and back to run

Nov 1, 2020 – March 31, 2021; M-F

6:30 am – 8:30 am AND 3 pm – 5 pm

Requires 1 Shuttle Bus

5 MO $_____________ $____________

OPTIONAL CLIN 4005

Shuttle Service from parking lots on the east side of campus to the

South Entrance and back to run if needed beyond March 31, 2021; M-F

OPTIONAL CLIN 4006

Vehicle Based on increase in riders. This shuttle bus may be used for any of the above routes as directed by the VA. (If exercised, will become

OPTION YEAR 4 TOTAL $________________________

TOTAL BASE AND ALL OPTIONS $_________________________

STATEMENT OF WORK/SPECIFICATIONS

Provide the necessary vehicles, equipment, labor, supervision and materials to provide Campus Shuttle

Service for the VA Medical Center, Milwaukee, WI as described in the Statement of Work. All times listed in the document are Central Standard Time.

1. GENERAL

1.1 The Clement J. Zablocki VA Medical Center, Milwaukee, WI requires Shuttle Service. The service is meant to improve patient and visitor service. Based on current operations, it is estimated that the Contractor will be required to shuttle and/or provide assistance in transporting of approximately 370 Riders per day. It is understood that the number of Riders indicated herein are estimated quantities and may fluctuate during the contract period.

Contractor shall provide a sufficient number of staff in order to meet the needs of the VA and the Performance Standards.

1.2 This contract shall include all vehicles, labor, material and or equipment, supervision, and incidental services that are required to successfully provide shuttle service for VA patients, VA employees and campus visitors. Service shall commence on October 1, 2020 and shall end on September 30, 2021. This contract includes four (4) twelve-month option renewal periods as specified in the Price Schedule. All services shall be performed in accordance with industry standards, as well as terms, conditions, schedules, provisions, and requirements specified in this contract. Services shall be provided during times stated in 3.3

Shuttle Service Schedule.

1.3 Services required by the Contractor shall include transporting of riders to and from pick up/drop off locations, providing cones and other supplies and/or professional materials necessary or incidental to manage and perform shuttle services at the Milwaukee VAMC.

Location of any Contractor furnished equipment must be approved by the Contracting

Officer’s Representative (COR), prior to the commencement of services.

1.4 Shuttle service drop off and pick up points are located on the VA property. All fire lanes must be kept open, at all times, in accordance with the local, state and federal laws. The Contracting

Officer must approve in writing any changes and/or additional recommendations, which deviate from the specification, prior to the commencement of services.

2. CONTRACTOR’S RESPONSIBILITIES

2.1 The Contractor shall provide Shuttle Service. Shuttle Service shall be limited to VA patients, VA employees and campus visitors only.

2.2 Contractor shall provide a minimum of four shuttle vehicles. At least three of the four required shuttle vehicles necessary to provide the contracted services shall be on campus at all times during hours of operation and shall be wheelchair/handicap accessible, and at least one of those three shuttle vehicles must have a ramp in lieu of a lift to allow for transporting patients on scooters and motorized wheelchairs. All vehicles shall meet applicable Federal and State Motor

Vehicle Safety Standards.

a. Two (2) buses shall have a capacity of 14 Riders for each vehicle.

b. Two (2) buses shall have a capacity of 18-25 Riders.

2.3 The Contractor shall provide shuttle transportation as indicated in Section 3.3. Service is based on the number of hours shuttle service is to be provided and not number of routes. Shuttle

Service is fluid and Contractor shall remain flexible to route changes.

2.4 In the event of any emergency or if an individual requires assistance (i.e. injured or stranded persons) the Contractor shall immediately notify VA Police and Security office of the situation via contractor cell phone. Contractor shall cooperate as instructed by VA Police until emergency situation is resolved. The Contractor’s supervisor shall be responsible to report any violations or safety incidents noted during the performance of his/her duties to the VA Police and Security. The Contractor shall immediately report such incidents to the COR and shall also include in the required monthly report.

2.5 The Contractor is responsible for any loss or damage to property provided by the VA to the contractor during the Contractor’s performance of services under this contract. The Contractor shall replace any damaged or lost government furnished equipment to the satisfaction of the VA at no additional cost to the government. All equipment shall be returned to the COR in the same condition as issued prior to the release of the final payment.

2.6 The Contractor shall ensure that all shuttle service drivers are trained in providing customer service that demonstrates courtesy, kindness, and a caring demeanor. Attendants shall always treat all patrons in a courteous respectful manner. The Contractor shall maintain clean appearance of the shuttle vehicles keeping them clear of any trash and debris. Shuttle drivers shall adhere to VAMC Milwaukee and State traffic laws and will drive safely, slowly and cautiously, paying attention to pedestrian traffic as directed by VAMC Medical Center

Memorandum 006S-142, PARKING AND TRAFFIC CONTROL (Attachment D).

2.7 Shuttle Service drivers are prohibited from providing medical assistance to riders; drivers may need to assist with storage of walkers/wheelchairs/mobility devices, assisting riders getting in and out of shuttle vehicles. If a rider requires medical assistance, the shuttle service driver shall immediately contact on-site VA Police and Security. Contractor shall dial (911) to report any emergency. Only persons (passengers or contractor personnel) trained in basic first aid and/or CPR may render those services as needed in life saving emergency situations until emergency personnel arrive on scene.

2.8 The Attendants are strictly prohibited from accepting tips.

2.9 There is no employer-employee relationship between the VA and the contractor or the contractor’s employee(s).

2.10 The Contractor shall designate a full-time supervisor that must be accessible during all hours of operation to handle any shuttle service concerns and incidents. Duties of the supervisor include but are not limited to customer relations, training, improving shuttle services, and coordinating all work and additional services with the COR. The Contractor’s supervisor shall immediately report all incidents to the COR and also include in the monthly required report. The contractor shall furnish the name of the supervisor to the Contracting Officer. If this person is not on site during the hours of operation, the Contractor shall designate another on-site employee as

"acting" supervisor during the period of absence.

2.11 The VA will provide snow removal services in the areas involved in this contract. The

Contractor shall notify the VA of any areas that may pose a safety hazard to Riders.

2.12 The VA will provide overnight/weekend parking for shuttle vehicles if needed. The VA will not be responsible for providing electrical power for diesel engine heaters during winter months.

2.13 Shuttle Service attendant personal cell phone use is not permitted inside shuttle vehicles while in service. Cell phone use inside of shuttle vehicles is permitted by Riders.

2.14 The VA may modify this statement of work when new construction projects, as yet undetermined, may impact the shuttle service operation during the term of this contract.

2.15 Smoking is prohibited on the entire VA Medical Center Milwaukee Campus.

2.16 Contractor shall immediately notify the Milwaukee VA Medical Center’s Police Department and the COR of any vehicular accidents. The Contractor shall maintain a record of each vehicular accident for two (2) years after contract expiration including the repair work that is required to return vehicle to service.

2.17 Contractor shall immediately notify the COR of any conditions that occur, which are not reasonable and/or controllable by the Contractor (i.e. inclement weather, road hazards, etc.) and could result in a delay of shuttle or bus service. The COR shall decide as to whether such delays in service are excusable.

2.18 The Contractor shall report to the COR, all shuttle vehicle breakdowns or other problems, which may cause service disruptions immediately. When a breakdown occurs, it is the responsibility of the Contractor to provide back-up shuttle vehicles to minimize any delay or inconvenience to the Rider(s). Contractor shall provide backup vehicles within 1 hour to minimize any delay in transporting Riders.

2.19 Prior to any work assignment at any of the VA Medical Centers, all contractor personnel shall complete the VA’s Flash Badge Requirements. A Contractor employee shall not start working at any government facility until his/her fingerprints have been cleared through the suitability section of HR. The Contractor shall contact the COR at the VA facility to set up a date & time for its employees to get sponsored. Once clearance has been verified, the Contractor employees shall be sponsored and issued Contractor I.D. badge (Flash Badge) from the facility Personal

Identity Verification (PIV) security section. All Contractor personnel are required to wear the

I.D. Badge during the entire time they are on VA facility grounds.

3. HOURS OF OPERATION

3.1 Hours of operations are 5:30 AM Local Time (first pickup) to 7:30 PM (last pickup) Local

Time Monday - Friday, including some Federal Holidays listed in 3.2, however Contractor is hereby advised that there may be special events at the Medical Center on some Federal

Holidays and Religious Holidays and the Contractor may be required to provide limited hours of operation on those days. The COR will be responsible to notify the Contractor’s supervisor as soon as possible of any special event.

3.2 Federal and National Holidays observed by the VAMC are:

New Year's Day 1 January* Labor Day 1st Mon. in Sept

M L King's Birthday 3rd Mon. in Jan Columbus Day 2nd Mon. in Oct

President's Day 3rd Mon. in Feb Veterans Day 11 November

Memorial Day Last Mon. in May Thanksgiving Day 4th Thur Nov*

Independence Day 4th of July Christmas Eve 24 December*

Christmas Day 25 December*

a. Also included would be any other day specifically declared by the President of the

United States to be a National Holiday.

b. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday.

c. Dates annotated with * shall be considered religious holidays; Church Shuttle schedule will run on these holidays.

3.3 Shuttle Service Schedule

These services are required Monday through Friday (non-holidays) from the period of 5:30 am

Local Time through 7:30 pm Local Time for the Campus Employee Shuttle Service; 6:45

Local Time am through 5:00 pm Local Time for the Patient Shuttle Service; and 8:00 Local

Time am through 12:00 Local Time pm for the Church Route Service.

REST OF PAGE INTENTIONALLY LEFT BLANK

a. Grounds Patient Shuttle Service (see CLINS 0001, 1001, 2001, 3001, 4001) See

Attachment A – Patient Shuttle Map

VA PATIENT SHUTTLE SERVICE

VAMC MILWAUKEE, WI

(Actual times may vary 5-9 minutes, based on weather, loading of passengers, etc.)

b. Campus Shuttle Service See Attachment B – Campus Shuttle Map

(see CLINS 0002, 1002, 2002, 3002, 4002):

VA CAMPUS EMPLOYEE SHUTTLE SCHEDULE

Building 4, 6, 43, and 111

c. Church Route Services (see CLINS 0003, 1003, 2003, 3003, 4003): These services are required Sundays and Religious Holidays; to include Thanksgiving, Christmas Eve, Christmas Day and New Year’s Day, from the period of 8:00 am local Time through 12:00 pm Local Time. Church Route may have service interruption due to unforeseen circumstances (pandemic, severe weather, etc.). In those cases, COR/CO will work with contractor regarding changes to service which may result in bi-lateral contract modification. Route and Schedule are as follows:

See Attachment C – Church Shuttle Map

Location Departure Time

Green Houses 8:05A (First Pick Up)

Bldg 111 8:15A

Bldg 111 9:15A

Green Houses 9:30A

Bldg 111 9:45A

Green Houses 10:30A

Bldg 111 10:45A

Bldg 111 11:45A

Green Houses 12:00P (Last Drop Off)

Zablocki VAMC Church Shuttle Schedule

d. Schedule for CLINs 0004, 1004, 2004, 3004, 4004:

Seasonal Parking Lot Shuttle Schedule

November 1 - March 31

Monday - Friday

6:30A-8A and 3P-5P

Location

Departure

Time Location

Departure

Time

Lot 9 6:35A South Ent 3:05P

Lot 6 6:40A Lot 35 3:10P

Lot 35 6:45A Lot 6 3:15P

South Ent 6:50A Lot 9 3:20P

Lot 9 6:55A South Ent 3:25P

Lot 6 7:00A Lot 35 3:30P

Lot 35 7:05A Lot 6 3:35P

South Ent 7:10A Lot 9 3:40P

Lot 9 7:15A South Ent 3:45P

Lot 6 7:20A Lot 35 3:50P

Lot 35 7:25A Lot 6 3:55P

South Ent 7:30A Lot 9 4:00P

Lot 9 7:35A South Ent 4:05P

Lot 6 7:40A Lot 35 4:10P

Lot 35 7:45A Lot 6 4:15P

South Ent 7:50A Lot 9 4:20P

Lot 9 7:55A South Ent 4:25P

Lot 6 8:00A Lot 35 4:30P

Lot 35 8:05A Lot 6 4:35P

South Ent 8:10A Lot 9 4:40P

Lot 9 8:15A South Ent 4:45P

Lot 6 8:20A Lot 35 4:50P

Lot 35 8:25A Lot 6 4:55P

South Ent END ROUTE Lot 9 END ROUTE

e. The shuttle drivers may frequently be asked to provide service on an on-call basis for

Buildings 109 and 144, during normal shuttle schedule hours. Contractor is not required to have separate vehicle for this service. Service for On-call requests will be incorporated into normal Campus Route schedule as necessary.

4. SPECIAL EVENTS

The Contractor shall be notified in advance of any special events, which might cause parking problems because of additional patients, patrons, or visitors to the Medical Center. Payment for extra service will be paid separate from this contract on a separate Purchase order if Contractor is required to increase the level of shuttle service staff to accommodate the workload or extra vehicle volume.

5. CONTRACTOR PROVIDED EQUIPMENT/SUPPLIES

5.1 Contractor shall furnish all required supplies, materials, personnel, and any necessary equipment required to perform the services defined herein as follows:

5.1.1 Contractor Provided Vehicles

a. All vehicles shall meet current applicable Federal, State and local specifications and regulations including, but not limited to, licensing, registration, insurance coverage and safety standards. Vehicles shall also meet any city or county requirements as mandated by these agencies.

1. Contractor shall provide a list of all shuttle vehicles utilized on this contract to the COR. The list shall include shuttle vehicle identification numbers and insurance certificates prior to providing service.

2. The shuttle vehicles and their equipment and supplies must in safe and working order with operating heat and air conditioning to assure the high-quality transportation and shall meet the Vehicle Pre-Trip Inspection (Attachment E) to standards for maintenance, equipment and staffing of all shuttle vehicles operated. The Contractor must have record of preventive maintenance of all vehicles being used for service to the VA. Vehicles and maintenance records will be made available to the VA for quarterly inspections or whenever the

COR deems such inspections are needed. Contractor shall maintain (and furnish upon request) procedures that outline preventive maintenance and/or repairs on each vehicle in an individual vehicle file and in chronological order, latest service on top.

3. The VA reserves the right to inspect Contractor's equipment and vehicles or require documentation of compliance with contract specifications, and State laws, rules, regulations and guidelines governing transport vehicles. The VA inspections of Contractor facilities shall in no way constitute a warranty by VA that the Contractor's vehicles and equipment are properly maintained. The VA reserves the right to restrict the Contractor’s use of equipment and vehicles, which are in need of repair, unclean, unsafe, damaged on the interior or exterior body, and do not comply with contract requirements. The restriction of such equipment and vehicles shall not relieve the Contractor from performing in accordance with the strict intent and meaning of the contract. Therefore, the services shall be rendered as requested by the VA.

4. The COR shall inspect all vehicles that are to be utilized in the performance of this contract. Contractor shall not use any vehicles for this contract that do not pass Vehicle Pre-Trip Inspection (Attachment E). COR shall contact the

Contractor to coordinate the date, time, and location for inspections. These inspections shall be conducted:

a. Prior to the contract start

b. Prior to contract option period being exercised

c. Before initial use of a vehicle placed into service

d. Whenever the COR determines an inspection is warranted

b. No school buses shall be used.

c. Vehicles shall be clean and in orderly condition, free from debris and any accumulations, which may constitute an accident, injury or fire hazard, and remain in good repair at all times during the performance of this contract. All additional items such as first aid kits, flashlights, warning triangles, ice scrapers, blankets, etc. shall be secured and stored below the level of seat backs. Shuttle vehicles shall have flares and reflective emergency cones or similar devices in the event of a breakdown.

d. Vehicles must be maintained in accordance with manufacturer’s recommended maintenance schedule or an improved schedule based on actual vehicle operating conditions. Shuttle vehicles shall not have grime, oil or other substances, cracks, breaks, dents, and damaged point that noticeably detracts from the overall appearance of the shuttle vehicle. Shuttle vehicles shall have all body molding in place, or if removed, holes shall he filled and painted. Shuttle vehicles shall not have torn upholstery or floor coverings, damaged or broken seats, sharp objects or edges that are protruding, or insects and vermin. Windows and lights must be kept clean.

e. Contractor shall correct deficiencies that may interfere with safe operation of vehicle before vehicle is placed in service.

f. Emergency communication equipment must be isolated from the engine battery.

g. Wheelchair lifts and ramps must be maintained in conformance with operation/maintenance manual instructions provided by lift manufacturer. The lift or ramp shall have a slip-proof surface. When a vehicle is serviced, the mechanic or service facility must inspect, repair, or service the lift in accordance with the manufacturer’s instructions.

h. Contractor shall have approved system for wheelchair securement devices and a tool designed for cutting securement straps in case of emergency.

(i) Contractor shall follow safety requirements for seat belts and handling of motorized or electric wheelchair.

(ii) Contractor must furnish shoulder/chest harness for double amputee Riders when applicable.

i. Contractor shall provide vehicles with interior height of 79 inches from floor to ceiling.

j. Dry chemical fire extinguishers shall be securely mounted in a bracket and readily accessible to the driver in an emergency. Extinguishers shall be serviced annually and bear a tag indicating date of service. Fire extinguishers must be inspected and maintained in accordance with National Fire Protection Association (NFPA) Standard

10 and secured to the vehicle body.

k. All vehicles are to be air-conditioned and heated. Heater(s) and Air Conditioners are to be of sufficient capacity to maintain Rider’s comfort during all weather conditions.

l. Shuttle vehicles shall have emergency windows and doors, which can be opened and closed in accordance with manufacturer standards.

5.2 The Contractor shall furnish and install all signs required for operations and furnish any hands-free communication devices necessary to communicate between their own personnel.

Communication equipment shall be limited to the shuttle operations only. All such supplies shall be approved by the COR prior to commencement of services.

a. The Contractor shall make available sufficient telephone capacity to ensure immediate communication access between the Milwaukee VA Medical Center and on site

Supervisor for the purposes of handling operational or other emergencies.

b. The Contractor must have telephone coverage to accept calls from Milwaukee VA

Medical Center during the hours of 5:30 am Local Time to 7:30 pm Local Time.

5.3 The Contractor shall provide required signs that will clearly identify the purpose of the services for Riders. Signs shall be professional and easy to read. Hand-written signs are prohibited, and the COR must approve signs prior to posting for use. These signs will be placed at all pickup locations, identifying the area as a pickup location along with pickup times. All signage shall be in place before contract performance begins. The Contractor shall furnish and prominently display a “NO TIPPING” sign (Contractor’s employees are restricted from accepting tips of any kind. This will be strictly enforced by the VA.)

5.4 The Contractor shall provide uniforms to all personnel working under this contract. Uniforms must display the Contractor’s company name and the employee name. The VA and the

Contractor shall agree on the uniform type at the pre-orientation meeting referenced in

Paragraph 8. The Contractor shall ensure that uniforms are cleaned and pressed and worn at all times by the Attendants during performance of contract duties. Any change in the uniform style must be approved by the Contracting Officer’s Representative (COR) prior to implementation.

6. PERFORMANCE STANDARDS

6.1 The Contractor shall staff the shuttle operation with an appropriate number of drivers as required to demonstrate an effective and efficient operation. An efficient operation is defined as: no Rider shall wait more than 10 minutes to board a shuttle vehicle per the attached shuttle schedules. The COR will make periodic inspections and will audit the turnaround time to assure Contractor’s compliance and to ensure a safe and effective operation.

6.2 Contractor’s performance shall be in conformance with the contract and all applicable Federal, state, and local laws to include Department of Transportation, 49 CFR, Parts 27, 37, 38, 571 and VA Standards. All regulations of the State Public Service Commission (PSC) of Wisconsin governing the control, operation of and licensing of the transportation Contractor are incorporated herein by reference. All records submitted to and/or compiled by the Contractor regarding vehicle inspections, safety, maintenance records, and manifests, etc. may be reviewed prior to awarding a contract and periodically throughout the term of contract.

7. TRAINING/LICENSES/QUALIFICATIONS

7.1 The Contractor shall provide the COR an initial list of all drivers utilized for this contract. The

Contractor shall ensure that all drivers providing services under this contract will have less than five (5) current points on their driver’s license.

7.2 Operators shall possess Class D Driver’s License for shuttles with capacity under 16 passengers

7.3 Operators shall possess Class B w/ Passenger Endorsement Driver’s License for shuttles with capacity of 16 or more)

7.4 If Contractor vehicles are equipped with air brakes, operator licenses must also include endorsement for air brakes.

7.5 Operators shall not have been assessed for “Reckless Driving” or other safety-related citations.

7.6 VA Medical Center reserves the right to order the removal from service under this contract, any driver who violates the provisions of this contract. Contractor shall provide a copy of the all driver’s license as supporting documentation.

7.7 Contractor shall have been providing this type of service for the past three (3) years.

7.8 The VA Medical Center will provide orientation and training on VA policies and procedures (per

Section 9). All shuttle drivers are required to attend a facility orientation program on safety, health, and emergency procedures at the medical center. This training will be scheduled at a post award meeting at a mutually agreeable date.

7.9 All contracted shuttle service attendants must:

a. Possess a valid state driver’s license per 7.1, 7.2 & 7.3

b. Be U.S. Citizens

c. Be fluent in the English language

d. Completed training in fire extinguisher, radio dispatch, vehicle ramp operations, wheelchair lift and securement devices; and knowledge of emergency contact procedures as provided by the contractor.

e. Each driver shall have certification, at minimum, on the National Safety Council’s online

Defensive Driving Course – four-hour course, located at this website:

https://www.nsc.org/forms/online-training. Contractor shall provide copies of all driver personnel’s certificates to the COR.

f. Be able to perform a vehicle safety inspection

7.10 No driver shall operate a special transportation service vehicle unless that driver:

a. Has visual acuity of 20/40 in each eye corrected and a field of vision of at least 70 degrees in the horizontal meridian of each eye;

https://www.nsc.org/forms/online-training

b. Does not have a hearing loss greater than 30 dB in the better ear with or without a hearing aid; and

c. Has no current medical condition, which interferes with the ability to drive safely.

d. Be at least 18 years of age and have not less than one year of experience as a licensed driver.

e. Each driver must also have a record clear of criminal convictions of crimes or anticipatory crimes against persons, and crimes or anticipatory crimes (to include warrants and pending court cases) reasonably related to providing special transportation services.

f. For the past three years, drivers must:

(i) Possess a driving record clear of convictions for driving a motor vehicle without a valid current license for the class of vehicle driven; and

(ii) Have a driving and criminal record clear of convictions for driving under the influence of alcohol or a controlled substance, or of alcohol-related driving by commercial vehicle drivers and of driver's license revocations.

7.11 The Contractor shall ensure Contractor employees providing work on this contract are fully trained, insured, and completely competent to perform the required work. Contractor shall provide the COR with copies of all training documents that establishes the attendant’s competence to perform required duties at the VA Medical Center.

7.12 Notwithstanding other contract requirements, upon request of the Contracting Officer, the contractor shall remove any contractor employee who does not comply with orientation requirements or meet competency requirements for the work being performed.

7.13 When changes in contractor personnel are approved in accordance with the contract, the contractor must provide the COR with evidence of orientation, a current competency assessment, and current performance evaluation that supports the requirements described above.

7.14 The Contractor shall perform, at its sole cost and expense, drug screening and criminal background check on all Contractor employees prior to assignment to performing service at the

VA Medical Center listed in this contract and provide a copy of the results to the COR. The

Contractor shall agree to immediately replace or terminate any employee, if at the sole discretion of the VA, he/she poses a risk to the health or safety of any veteran, visitor or VA employee or if the COR determines the conduct of any Contractor employee interferes with the business or operations of the VA Medical Center.

8. COMPLAINTS AGAINST DRIVERS

Substantiated complaints against driver behavior or courtesy shall be submitted to Milwaukee

VA Medical Center and forwarded to the contractor. Contractor will have 24 hours to respond in writing. Drivers who accumulate five (5) unrelated, substantiated complaints in a 12-month period may be prohibited from providing any further services under this contract.

9. PRE-WORK ORIENTATION

9.1 Contractor is REQUIRED to attend a pre-work orientation meeting prior to the commencement of work on site. The VA will schedule this meeting, and it will include discussion of the following topics:

a. Fire and Safety

b. Disaster Procedures

c. Medical protocols to be used by valet parking attendants (i.e., procedures for medical emergencies).

d. Use of 9-1-1

e. Reporting of accidents, thefts, and other parking related incidents

f. Contractor’s appearance including Uniforms

g. Fire Lanes

h. Misc. items

i. Privacy

9.2 The Contractor shall ensure that Contractor employees coming to the work site receive the information required above. Employees of the Contractor shall be required to adhere to all VA rules and regulations and perform in accordance with the Performance Standards in section 5 of this contract.

10. CLAIMS/DAMAGES

10.1 Contractor shall provide and maintain insurance on all services and employees who will be providing services under this contract. Insurance must include the minimum amounts stated herein and in accordance with the FAR regulations including FAR 52.228-5, Insurance--Work on a Government Installation, VAAR 852.237-70, Contractor Responsibilities, and VAAR

852.228-71, Indemnification and Insurance.

10.2 The Contractor must provide the Contracting Officer a valid insurance certificate(s) evidencing the required minimum coverages prior to commencing work under this contract. The

Contractor shall also name the Department of Veterans Affairs as an additional insured on the above and the insurance must be maintained during the entire performance of the contract. The policy is to provide that the VAMC shall be notified at least thirty (30) days prior to any cancellation or reduction of coverage. As noted herein, the Contractor is responsible for all claims for damages caused during the performance of the Contractor’s services.

10.3 The Government is not responsible for loss or damage to contractor vehicles left on

Government property.

11. REPORTS

11.1 The Contractor shall submit monthly reports directly to the COR within five (5) days of month's end. Reports to the COR shall be either emailed or hand delivered. At a minimum, the reports must include the following: (1) The number and date of any unusual events - the contractor shall include any accidents or special situations with riders and (2) Reports or incidences in which the assistance of the VA Police was requested.

11.2 The Reports must be legible, and easy to understand. Reports must be signed by the Supervisor and/or authorized representative of the Contractor. Contractor may provide for approval a sample of the types of report forms used on similar projects.

12. IDENTIFICATION, PARKING, SMOKING AND VA REGULATIONS

A. No contractor or sub-contractor employee shall be permitted to perform work or access nonpublic areas unescorted without an ID card obtained from the VA Police. Contractor's and any Subcontractor's employees will be required to provide 2 forms of ID and be accompanied by the COR to obtain ID.

B. It is the responsibility of the Contractor to park in the appropriate designated parking areas.

Information on parking is available from the VA Police Section. The VAMC will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

C. The VA Medical Center is a drug free workplace.

D. All contractor personnel are required to adhere to all VA rules and regulations.

E. Smoking is prohibited on the entire campus, both inside and outside at the Milwaukee

VAMC.

F. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the

United States (Federal) District Court, not a local district, state, or municipal court.

13. DEFINITIONS AND ACRONYMS:

13.1 Attendant – “Attendant” refers to the contractor and/or the contractor’s employees providing services under this contract

13.2 CLC – Community Living Center

13.3 Contractor - Where referenced in this solicitation, "Contractor" refers to the shuttle service

Contractor, Offeror or vendor providing services under this contract.

13.4 CO - Contracting Officer

13.5 COR - Contracting Officer’s Representative – Limited authority

13.6 Shuttle Service - Refers to all services performed by the Contractor under this agreement.

13.7 VAMC - Department of Veterans Affairs Medical Center

SECTION C - CONTRACT CLAUSES

C.1 FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (OCT 2018) is incorporated by reference.

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL

ITEMS:

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract order incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oamm/oa/ars/policyreg/vaar/index.cfm

The following clauses are incorporated by reference:

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER APR2014

RIGHTS AND REQUIREMENTS TO INFORM

EMPLOYEES OF WHISTLEBLOWER RIGHTS

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON MAY 2011

POSTCONSUMER FIBER CONTENT PAPER

52.204-9 PERSONAL IDENTITY…