Amendment_2_and_SOW.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION

NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

A0002

The solicitation for Interview Recording Management Solution and Portable Interview Recording Solution is amended to incorporate Statement of Work dated September 2, 2016. All changes are in red text.

All vendors must sign and return this amendment with your quote due on September 12, 2016.

All other terms and conditions remain.

FEDERAL BUREAU OF INVESTIGATION

SCIENCE AND TECHNOLOGY CONTRACTS UNIT

935 PENNSYLVANIA AVE., NW

WASHINGTON, DC 20535-0001

DJF-16-1800-PR-0010143

RFQ 0010143

09/02/2016

08/30/2016

SOLICITATION/ REQ # Version 1.03

Interview Recording Management System (IRMS) and

Portable Interview Recording System (PIRS)

Pilot Deployment for the

Operational Technology Division, Technical Surveillance Section, Video Surveillance Unit

Statement of Work

September 2, 2016

1 (U) Scope

(U) This is a solicitation to purchase off-the-shelf software and hardware; and to obtain technical services, install, train, and provide product support for an operational pilot for the Interview Recording

Management System (IRMS) and a Portable Interview Recording System (PIRS) in designated FBI Field

Offices (FO) and Resident Agency (RA) offices. This solicitation is for IRMS to be installed in three locations with a total of 14 interview rooms and Five Optional Locations and 30 Portable Interview

Recording Systems. Separate awards may be made for the IRMS and PIRS, and Offerors may submit proposals for both IRMS and PIRS, or for either of these systems.

(U) This is a non-personal services contract. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 (U) Description of Services/Introduction

(U) The FBI has over 400 office locations throughout the United States. Currently, the FBI has over

1,000 interview rooms and booking areas within those offices. It is envisioned that every FO and RA interview room and booking area will eventually have IRMS equipment to record interviews. In addition to the fixed interview room system, the FBI is interested in obtaining a PIRS that can be used for both mobile (in-vehicle) and portable applications. IRMS and PIRS will adhere to DOJ, FBI, state, and local laws, policies and directives with regard to capturing and handling interview recordings to ensure the protection of civil rights of interviewees and rules of law.

(U) This procurement is to acquire and install a limited number of systems meeting IRMS and PIRS requirements in order for the government to evaluate IRMS and PIRS in an unclassified operational environment, incorporate this system and its work products into the FBI systems infrastructure, and establish standards and requirements for a future enterprise-wide IRMS deployment.

1.2 (U) Background

(U) On May 12, 2014, Deputy Attorney General James M. Cole issued the DOJ's Policy Concerning

Electronic Recording of Statements.

(U) The policy establishes a presumption that the FBI, Drug Enforcement Agency (DEA), Bureau of

Alcohol, Tobacco, Firearms, and Explosives (ATF), and U.S. Marshals Service (USMS) will electronically record statements made by individuals in their custody in a place of detention with suitable recording equipment following arrest but prior to initial appearance.

(U) In support of this policy, the FBI’s Video Surveillance Unit (VSU) has gathered requirements, conducted market research, and developed a plan to deliver IRMS for the FBI. The VSU is leading the acquisition, implementation, and sustainment of IRMS in coordination with other units and field offices.

(U) The Contractor will be expected to provide all hardware, software, and supplies (e.g., cables) needed to install and configure IRMS in the specified pilot offices. The Government will be responsible for provision of power, network, and interview room furniture meeting the specification provided by the

Offeror.

2 (U) APPLICABLE DOCUMENTS

(U) SOW Annex I

3 (U) REQUIREMENTS

3.1 (U) Description of Products and Services

(U) The FBI’s requirement is for an integrated Interview Recording Management System (IRMS) that will capture, record, store, catalog, preserve, secure, share (in accordance with access privileges), and permit live monitoring and later viewing (playback) of recorded unclassified interactions between interviewers and interviewees. The system must provide synchronized high quality audio and video with customized metadata, time stamping, bookmarks and cataloging both during and post interview. The

IRMS must be able to export interviews for creation of portable media for evidence, and provide the ability to export data and associated metadata in an industry standard format to a local location. The

IRMS must ensure evidence integrity across all elements of the system, as evidence integrity is a cornerstone requirement of the FBI, and is essential to mission success when criminal prosecutions require accurate, original recordings for introduction into court proceedings. The system shall be designed to provide failover and/or redundancy or other features to minimize the chance for recording failure.

(U) The IRMS and PIRS will include all software, hardware, and services to provide the following:

IRMS: fixed interview room recording solution for designated room(s) in secured FBI space;

PIRS: portable interview recording solution that can be deployed to the field, is easily transportable, and supports recording of audio and video in a vehicle or other locations.

(U) It is expected that the majority of the IRMS and PIRS functionality required will be provided by

Commercial Off-The-Shelf (COTS) products; however, the Government recognizes that a COTS product may not meet all requirements “out of the box”, and that some FBI-specific requirements may necessitate configuration of the COTS products, and potentially augmenting the COTS with simple custom routines to provide or enhance a capability. For future integration purposes, IRMS and PIRS systems must have an

Application Programming Interface (API), Software Development Kit (SDK), and/or Service

Programming Interface (SPI) that facilitates integration with other COTS or GOTS applications. For example, the incorporation or implementation of interfaces to other software products, such as Microsoft

Active Directory, Enterprise Video System and other FBI systems, or the capability to export video to external media may not be part of the native capabilities of a product, but may be able to be added with a short script or configuration change in some COTS products.

3.2 (U) Fixed Interview Room System

(U) The fixed interview room IRMS system components will be installed in custodial interview rooms and control/monitoring rooms located in secured FBI space (see Figure 1). Custodial interview rooms are approximately 10’X10’ in size and have an 8-10’ ceiling height. In each interview room, the Contractor shall install cameras, microphones, and recording controls in optimal locations for each room. Each custodial interview room will have a Government-provided network connection that will connect to the

Control/Monitoring room, in which vendor-supplied hardware and software will service the IRMS devices in one or multiple interview rooms within the building.

(U) The contractor shall be responsible for installation and support for the installed IRMS systems in FBI offices. The government will provide power, heating, ventilation, air conditioning (HVAC), network connectivity, and furniture for the interview room.

Figure 1. Fixed Interview Room Notional Configuration

(U) Interview Room Configuration

(U) There are two types of interview room configurations: Overt and Concealed. In an overt configuration the cameras are visible. In a concealed configuration these devices are hidden inside enclosures

(“concealments”) or other objects that blend into the environment and hide the cameras and microphones.

The standard configurations for the fixed interview rooms are as follows:

(U) Overt recording interview room:

Two cameras

Two microphones(to be installed out of sight above the drop ceiling)

A switch on the outside of the room to allow recording to be started and stopped

Visible indicator outside the interview room that shows that the system is recording or not

Discreet visible indicator inside the interview room that shows whether the system is recording or not

A device (such as a concealed button or remote control) for an interviewer in the interview room to mark a point in the recording where a user defined event occurs (such as the start point for reading the Miranda rights to a suspect). (Optional. Should only be included if the proposed solution supports using such a device to trigger marking of an event.)

All cables, power cords, power supplies, concealments, mounting devices, and other ancillary equipment needed to install and operate the recording equipment inside the interview room.

(Network cables/fiber and power wiring that runs from the room to connections outside the room will be provided by the Government per Contractor specifications. Within the room, cables to the power and network outlets are the responsibility of the Contractor.)

(U) Concealed recording interview room:

Two cameras (to be installed in concealments)

Two microphones (to be installed out of sight above the drop ceiling)

Two concealment enclosures that each host a single camera

All concealments must blend into the environment.

A switch on the outside of the room to allow recording to be started and stopped

Visible indicator outside the interview room that shows that the system is recording or not

Discreet visible indicator inside the interview room that shows whether the system is recording or not

A device (such as a concealed button or remote control) for an interviewer in the interview room to mark a point in the recording where a user-defined event occurs (such as the start point for reading the Miranda rights to a suspect). (Optional. Should be included only if the proposed solution supports using such a device to trigger marking of an event.)

All cables, power cords, power supplies, concealments, mounting devices, and other ancillary equipment needed to install and operate the recording equipment inside the interview room.

(Network cables/fiber and power wiring that runs from the room to connections outside the room will be provided by the Government per Contractor specifications. Within the room, cables to the power and network outlets are the responsibility of the Contractor.)

(U) Equipment and installation for Concealed Interview Rooms are to be proposed as an optional upgrade from a Standard Interview Room. At the Site Survey for each office, the Government will specify whether they will exercise this option for any of the Interview Rooms under contract.

(U) Control/Monitoring Room

(U) The Control/Monitoring room shall have vendor-supplied hardware and software, connected to interview room devices through an unclassified network. Hardware and software will service one or multiple interview rooms within the building, and shall:

Permit control of the recording session(s), Allow monitoring of live or recorded interviews from other workstations on the network on which the hardware and software is installed, Create an evidence copy of the interview recording in an industry standard video format, permit metadata for the video to be added and updated, and provide a function to export that video (and associated metadata) to external media.

(U) Hardware and Software needed to control video, audio recordings, and live monitoring.

Equipment for this component is expected to be installed in the control/monitoring room.

Hardware, software, and other items dependent on the Offeror’s proposed configuration to meet requirements in SOW Annex I.

Proposed configurations must indicate the maximum number of interview rooms the proposed controller configuration is capable of supporting.

Alternative configurations to support offices with more or fewer interview rooms may be proposed.

3.3 (U) Portable Interview Recording System Components

(U) The PIRS is expected to include the hardware and software required to provide a system that can be used to record interviews. For each PIRS, the following components are required:

Recording controller (a portable computing device that is capable of running the interview recording software and utilizing input from or sending data to peripheral devices)

Portable interview recording and management application software, and all other software (such as operating system) required to run the application

Two external cameras capable of being used in either a portable or mobile environment, and including a mobile vehicle mounting fixture (Optional. Should be proposed only if proposed solution supports external cameras.)

An external microphone capable of being used in either a portable or mobile environment, and including a mobile vehicle mounting fixture (Optional. Should be proposed only if proposed solution supports external microphones.)

All cables, power cords, power supplies, concealments, mounting devices, and other ancillary equipment needed for portable use or installation and operation in a vehicle.

3.4 (U) Program Management—IRMS

(U) Program management is needed to plan and manage installation and support for IRMS at multiple pilot offices. Initial kickoff meeting will occur prior to the first installation of the IRMS at the VSU location. Upon successful completion of this system installation the PM shall conduct an installation review meeting to discuss risk mitigation moving forward in future installations. The Program Manager is required to plan, coordinate, execute and deploy multiple IRMS sites. The Program Manager shall coordinate with appropriate FBI personnel to address potentially changing priorities and circumstances, and maintain schedules. The Program Manager shall be familiar with the SOW and SOW Annex I for award. The following describes program management requirements for IRMS:

The contractor shall develop a DRAFT Project Management Plan (PMP) and a Project Schedule to be included with their proposal.

o The PMP must include a description of the major tasks to be completed, completion criteria for those tasks, milestones, deliverables, assumptions, risk management procedures, cost and schedule management procedures, and a quality assurance plan.

o The contractor may include other topics in the PMP that they deem consistent with good project management practices.

o The draft PMP and Project Schedule must address implementation of the initial three sites, and describe how it would be extended to address the optional sites, should the options for the additional sites be exercised. The PMP and Project Schedule shall be updated to include activities for optional sites within 10 business days after the contractor is notified that the option is exercised.

The contractor shall develop a final Project Management Plan (PMP) and a Project Schedule within 10 business days after the contract kickoff meeting.

Provide the FBI Program Manager (PM) and Contracting Officer’s Representative (COR) the following:

o Notification within 24 hours of a potential or known delay, risk or issue o Weekly status reports during installations that include at a minimum:

Progress and delays

Updated project schedule in Microsoft Project format

3.4.1 (U) Logistics services

(U) This section describes the qualifications for the logistics services required for IRMS deployment. The logistics support will work with VSU logistics for the coordination and management of material provided to sites in support of this contract to ensure all materials are properly labeled in accordance with FBI property standards.

a. The contractor shall ensure equipment has an inventory barcode that complies with FBI standards, and all serial numbers and FBI Property numbers will be provided to the FBI VSU

POC prior to shipping. The Government will provide barcode stickers to be applied to equipment, specify those items that require a barcode, and provide standards for how to apply barcodes.

b. The contractor shall ensure packing slips for each product shipped contain all required information: FBI Inventory Bar Codes, Product Serial Number, Product Model Number, and

Product Description numbers.

c. The contractor shall provide copies of packing slips to VSU Logistics within 1 business day of shipment.

d. The Contractor shall establish and maintain procedures for handling, storage, preservation, packaging, and shipping to protect the quality of products and prevent damage, loss, deterioration, degradation or substitution of products.

e. The contractor will coordinate all shipments with VSU Logistics and the receiving location prior to shipment.

f. The contractor shall, at the destination, inventory and verify the condition of all equipment shipped.

3.5 (U) Technical Services

(U) The contractor shall provide technical services to include installation plan, installation, configuration, on-site operational verification, and training. These services will be conducted at the pilot site locations.

The contractor shall plan for all necessary contractor travel and training required to support services as defined in the following sections:

3.5.1 (U) Site Design services

(U) Site design services establish the design and requirements for each planned installation based upon the base design established during the installation at the VSU Northern Virginia location, with tailoring of the base design, if needed to accommodate individual interview rooms. The contractor shall perform on-site surveys for all designated pilot sites to determine operational and infrastructure requirements, and installation readiness. During the site survey the vendor shall measure room noise and make recommendations on what is required to obtain an acceptable noise level in each interview room.

(U) Site survey reports shall be completed within 15 business days of the date the Government notifies the vendor of the approval of the PMP and Project Schedule. Site survey reports shall provide a full description of the interview room and control room requirements to ensure that the site is ready for install and able to support all requirements, including space design, engineering, planning, and implementation requirements for IRMS network and infrastructure installation for each field office. Site surveys will require a site representative and VSU/Government representative to be present at the survey.

(U) The contractor shall coordinate in advance with the Government Technical Point of Contact (TPOC) to gather floor plan and requisite data from Field Offices to determine the optimal installation.

(U) The contractor shall provide the Government Technical Point of Contact with technical information for each site installation and advise the Government TPOC on appropriate configurations and installation needs to meet Government needs in support of required facility changes.

(U) The contractor shall provide site-specific network requirements to support export of data from IRMS.

(U) The contractor shall develop detailed Computer-Aided Design (CAD) drawings associated with

IRMS installations to indicate, at a minimum: wiring placement and requirements, equipment locations, electrical requirements/loads, HVAC and ventilation. These drawings shall be in a format that can be read by AutoCAD software. These drawings shall be updated to show as-built configurations to reflect any changes to the planned approach made during installation.

(U) The contractor shall evaluate and report on the quality and completeness of Field Office IRMS installations, and provide an After Action Report on the status of the installation, challenges encountered and how they were overcome, and recommendations for revisions to the installation processes to improve future installation results.

(U) The Government will review all designs and provide direction within twenty business days.

3.5.2 (U) Site Installation Services

(U) The contractor is responsible for the installation of the IRMS Interview Room, Control Room, and ancillary hardware and software. The installed system shall meet all applicable fire, electrical, thermal and mechanical safety codes and regulations. The installation shall include all necessary cabling required inside each interview or control room. The contractor shall appropriately shield and position all wiring to avoid interference that might result in degraded system performance. The contractor is responsible for the damage and cleanup of the site that results from the contractor’s installation of IRMS. The Government is responsible for wiring for power to the room outlets and providing all network cabling to the network receptacle within the rooms and HVAC as required.

The contractor shall install the first pilot IRMS system at the designated VSU location in the Northern

Virginia area for verification and validation. The documented and approved configuration for the IRMS system at this location shall be included in the “base design” for the IRMS systems to be used as the standard to be installed at all other locations. Once the VSU site installation has been accepted by the

Government, installation of the subsequent locations may commence at any time mutually agreed to (in the approved Project Schedule) by the Government TPOC and the Contractor.

The base location (see Table 1 below) installations will be awarded with the award of this contract. Each of the optional Field Offices will be treated as a separate option.

Table 1. Base Locations

Location (Base) Number of Interview Rooms

VSU NOVA IT&E 1

Manassas (WF – NVRA) 5

Baltimore (BA) 8

Total 14

Table 2. Optional Locations (Field Office Only)

Location (Options) Number of Interview

Rooms

Chicago (CG) 8

St. Louis (SL) 6

Tampa (TP) 2

Charlotte (CE) 3

Norfolk (NF) 3

Field Office and Resident Agencies

Field Office Resident Agency Number of Interview Rooms

Chicago (CG) Chicago FO 8

North RA 1

West RA 2

South RA 1

Rockford 1

ORD RA 1

St. Louis (SL) St. Louis FO 6

Kirksville 1

Rolla 1

Cape Girardeau 1

Tampa (TP) Tampa FO 2

Brevard 1

Ft. Myers 1

Lakeland 1

Orlando 1

Pinellas 1

Sarasota 1

Panama Express South Strike Force

Charlotte (CE) Charlotte FO 3

Asheville 1

Greensboro 2

Raleigh 3

Fayetteville 2

Wilmington 2

Greenville 2

Norfolk (NF) Norfolk FO 3

Newport News 1

Washington D.C (WFO) WFO HQ 5

NVRA 0*

Baltimore (BA) Baltimore FO 0*

Annapolis 3

Bel Air 1

Dover 1

Frederick 2

Rockville 4

Salisbury 1

Wilmington 2

* Included in Base

In performing the Site Installation work:

a. The contractor shall review a government punch list regarding system installation and practices, take any needed corrective actions, and support the government acceptance of

IRMS equipment, cabling practices, and infrastructure installation processes.

b. The Site Installation Team shall not travel to an installation site prior to verification by that site’s POC that all needed equipment has arrived on site.

c. The contractor shall install cameras, microphones and ancillary equipment required for

IRMS operation.

d. The contractor shall install hardware and software in the control room.

e. The contractor shall notify the government technical lead within 24 hours of any deviations from the planned installation to include hardware, software, or location.

f. The contractor shall tune video and audio equipment post installation to correct for noise or obstructions to view in each interview room.

g. The vendor shall measure room noise and make recommendations on what is required to obtain an acceptable noise level in each interview room.

h. Site Operational Verification requires an operational check demonstration of installed system with approval from the Technical Point of Contact.

i. The Contractor shall be responsible for clean-up of the interview and control room space after installation.

System Integration/Support Requirements:

a. The Contractor shall be required to demonstrate the capability to integrate the solution with Microsoft Active Directory (AD) for authentication and authorization. (Pilot FO/RA site installations will be on standalone networks that do not use AD, but the VSU site will have connectivity to an AD instance for demonstration purposes.)

b. The Contractor shall be required to demonstrate the capability for egress of data from

IRMS onto external media.

c. The contractor shall provide a Version Description Document detailing the hardware and software components, including version and release numbers, for the products delivered under this contract.

On-site Verification and Validation:

The contractor shall develop guides, standards, and tests for hardware placement and quality verification of video and audio recordings to be used a part of Site Operational Verification.

This information shall be incorporated into the Verification and Validation Plan.

3.6 (U) Training Services and documentation

(U) The vendor shall conduct training on the use and maintenance of the systems.

a. The contractor shall provide training on operation of the system they have delivered. This training may be conducted in a single “Train-the-Trainer” session for each type of training (see b below) at the VSU location, or may be conducted at each site (to be completed within 5 days upon completion of the installation at each Site).The contractor shall support the following types of training:

End user training (Agents/analysts conducting interviews or monitoring interviews) for up 20 people.

Administrator training (including people setting up or patching systems, enrolling new users, and performing routine administrative functions, such as backup and restore) for up to 30 people (after the VSU system is installed).

Technical support training (training for those providing help desk support for users)

b. The contractor may provide off-the-shelf computer based training (CBT) for the system;

however, development of new CBT specifically for this contract is not desired.

c. The contractor may provide off-the-shelf CBT training to be uploaded and managed on the FBI Virtual Academy (VA) website. CBT modules to be loaded on VA must be compatible with the below:

Software Version Number

Lectora vX12.1.4

Scrutinizer 1.5

SCORM 1.2

Meridian Global LMS 2011.2.5 FBINET Version

Flash Player 20

Internet Explorer 11.0.96

Adobe Captivate 11.1

Adobe CS5

Flash CS5 V14.0.0.110

Dreamweaver CS5 V6733 Build 2014.0 Release

Photoshop CS5 V20140508.r58 x64

JAWS for Windows 15.0.4203

Easy Projects V9.4.2 release rev.:30188, DB:9.4.1.7

Camtasia Studio 8

Java Plugin/Java Plugin 2 SSV Helper V7.0 update u85

Adobe PDF/Adobe PDF Reader Link Helper

XML DOM Document/XML HTTP 300 8.100.1052.0

MS Silverlight 5.1

McAfee Free Agent/Virus scan 4.8.0.1500/8.8.0.1445

Item Specification

Course/Background Image Size 900px X 675px

Image File Types jpg, gif, bmp, png

Document – Contractor Course Process & Delivery

1.2

d. The contractor shall provide user manuals, administrator manuals, troubleshooting manuals

e. The contractor shall allow for the FBI to reproduce training materials for internal distribution only.

f. The contractor shall identify training and infrastructure requirements for OTD systems in pre-deployment testing.

g. CBT, if provided, shall be compliant with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. Sect. 794(d)).

h. CBT, if provided, shall be delivered in SCORM 1.2 compliant packages, in a zip file containing all course material and imsmanifest.xml files. These course materials shall include all required files, including .fla, .as, and .psd files.

3.7 (U) Maintenance and Support Services

(U) The contractor shall provide updates and patches for the software components of the system for the government to apply as they become available. The contractor shall provide software updates to address security vulnerabilities within 5 business days. On call support shall be provided from 8 am – 6 pm

Eastern Time for each system.

(U) The contractor shall provide warranty and maintenance for hardware and software, including providing for equipment return for hardware repair, replacement of equipment that is unrepairable, and dispatch for onsite trouble calls.

(U) Due to FBI security policy, any hard drives on which evidence may have been recorded cannot be returned to the contractor. Nonetheless, all warranties and guarantees for equipment from which hard drives were removed shall remain in effect.

3.7.1 (U) Engineering Services

(U) Engineering services are expected as part of this contract. Engineering services may be required in order to tailor the IRMS and PIRS to meet the needs of the FBI. System enhancements and modifications will be completed as a Time and Material CLIN. The contractor is expected to provide a list and cost for enhancements currently available for each system.

4 (U) Key Personnel

(U) The Program Manager associated with the IRMS for this contract is considered to be key personnel.

The contractor may propose additional key personnel for this effort. The contract will be modified to add or delete key personnel as necessary to reflect the agreement of the parties.

5 (U) Place of Performance

(U) The primary place of performance will be at FBI and DOJ facilities in the Washington, D.C.

metropolitan area. All design, integration, evaluation, and engineering services work will be completed in

VSU and OTD space located in the Northern Virginia area.

(U) Installation services will be conducted at the Northern Virginia VSU location and the two pilot

FO/RA installation sites: Baltimore, MD (BA), and Manassas, VA (WF-NVRA). The Contractor should propose an installation approach and schedule for these three pilot locations for IRMS. The approach should address the Offeror’s recommendations as to maximum number of simultaneous deployments, order of deployment to pilot FOs, and other assumptions used in formulating the installation approach and schedule.

(U) Optional pilot sites for installation will take place in the Field Offices and/or Resident Agencies specified when the option is exercised.

6 (U) Period of Performance

(U) The period of performance shall be 12 months from award of contract. Optional items will have a period of performance of 12 months from exercised date.

7 (U) Deliverables

(U) The Contractor shall provide status reports to the Contracting Officer (CO) and the COR weekly during coordination, installation and verification and validation of the system installation. The format will be agreed to by the Contractor and COR at the start of the period of performance, but the contents shall contain the following, at a minimum: Staffing Summary, Hours and Labor performed, Current

Management and Administrative problems, and Action Items.

(U) The Contractor shall be responsible for providing the following deliverables:

(U) Verification and Validation Plan:

The contractor shall develop a system verification and validation plan that will be due five business days prior to each site installation. Each guide will be labeled with the name of the installation site. The verification and validation plan will be used to identify areas of deficiencies and risk during the system verification and validation process. The verification and validation plan will provide recommended corrective action and alternatives to each identified deficiency and risk. This document will be used for future installations and shall be incorporated into the final on-site installation guide.

(U) On-site Installation Guide:

The contractor shall develop an on-site installation guide at completion of the first installation. This guide will be used as an aid in future installations. Each installation guide revision will be numbered in order to see the progression of changes and corrections. Each guide will also contain an equipment installation, verification and validation process check list. This checklist will be used in addition to the installation guide for all other installations. The final guide will be delivered with all revisions incorporated.

(U) Training Plan and Training Guide:

The contractor shall develop a training plan and guide specific to the FBI needs. For IRMS the training plan and guide shall be created prior to the start of the first installation. The final IRMS training plan and guide shall incorporate frequently asked questions and answers from each training session, and troubleshooting questions and answers that were requested during the life of the contract. Upon completion of all site installations, a final IRMS Training Plan and Guide shall be delivered. The PIRS

Training Materials shall consist of documents and training materials, such as slides for projection in a class.

Deliverable

Number Deliverable Title Deliverable Date

SOW

Reference

IRMS01 Project Management Plan (Draft due as part of proposal)

Final:

Kickoff date + 10 business days

3.4

IRMS02 Project Schedule (Draft due as part of proposal)

Final: Kickoff date + 10 business days

3.4

IRMS03 Base design documents Kickoff date + 20 business days 3.5.2

IRMS04 Verification and Validation

Plan

5 business days prior to beginning installation

3.5.2, 7.0

IRMS05 On-site Installation Guide Initial: First site acceptance + 5 business days;

Final: Final site acceptance + 5 business days

7.0

IRMS06 Training Plan and Guide Initial: Kickoff date + 30 business days;

Final: Final site acceptance + 5 business days

7.0

IRMS07 Standard (overt) Interview

Room hardware (cameras, microphones, switches, and ancillary equipment) details to be proposed by Offeror)

As agreed to in Project

Schedule

3.2

IRMS08 Additional equipment for concealed Interview Room

As agreed to in Project

Schedule

3.2

IRMS09 Hardware for

Control/Monitoring Room

(server, monitor, keyboard, mouse, and other ancillary equipment; details to be proposed by Offeror)

As agreed to in Project

Schedule

3.2

IRMS10 Software for IRMS (details to be proposed by Offeror)

As agreed to in Project

Schedule

3.2

IRMS11 Packing Slips Shipment Date + 1 business day 3.4.1

IRMS12 Technical Documentation

(includes user, administration, and technical documentation for hardware and software)

As agreed to in Project

Schedule

3.5.2

IRMS13 IRMS Training Materials As agreed to in Project

Schedule

3.6

IRMS14 Site Survey Reports One per installation, as agreed to in Project Schedule

3.5.1

IRMS15 Version Description

Document

VSU installation date + 5 business days; updates within 5

3.5.2

Deliverable

Number Deliverable Title Deliverable Date

SOW

Reference business days of configuration change

IRMS16 Weekly Status Report During installation phase, weekly as agreed to in Project

Schedule

3.4

IRMS17 CAD Drawings of Interview

Rooms

Plans: As agreed to in Project

Schedule

As-builts: Installation date + 5 business days (only needed if planned and as-builts differ)

3.5.1

IRMS18 Installation After Action

Report

Installation date + 5 business days

3.5.1

IRMS19 Updates and Patches (IRMS) As available 3.7

PIRS01 Portable Interview Recording

Solution (hardware and software to be proposed by

Offeror)

Award Date + 30 business days

(First Article Test);

Acceptance Date of FAT+ 60d

(all remaining)

3.3

PIRS02 PIRS Documentation

(includes user, administration, and technical documentation for hardware and software)

Award Date + 30 business days 3.3

PIRS03 PIRS Training Materials Award Date + 30 business days 3.6

PIRS04 Updates and Patches (PIRS) As available 3.7

8 (U) Personnel Availability

(U) Due to building security restrictions, the Contractor’s work must be performed during the hours of

6:00 a.m. and 6:00 p.m. local time.

9 (U) Security Requirements

SECURITY CLEARANCE REQUIREMENTS

In order to be considered for award, the selected vendor shall have the ability to obtain Limited Background

Investigations for all employees who will be providing services under this contract. Failure to provide this may result in termination for default of this contract.

ACCESS TO FEDERAL BUREAU OF INVESTIGATION (FBI) LOCATIONS

Performance under this contract may require access to FBI locations to provide some service, product, or perform some other official function of interest to the FBI. Requirements, as identified below, to include approval by the

FBI's Security Division, must be satisfied prior to access.

Contractors who will require escorted access, to include short-term, intermittent, or infrequent access, to an FBI facility must complete an "Access of Non-FBI Personnel to FBI Facilities, Background Data Information Form,"

(FD 816), a "Privacy Act of 1974 Acknowledgment Form" (FD 484) and two Fingerprint Cards (FD 258).

Completed forms should be provided to the assigned Contracting Officer's Technical Representative (COTR) at least

10 days prior to required access.

Individuals requiring unescorted access to an FBI facility must complete the Standard Form 86 (SF-86), Questionnaire for National Security Positions, using the Office of Personnel Management’s Electronic

Questionnaires for Investigations Processing (e-QIP) and provide two Fingerprint Cards (FD 258). e-QIP is a secure website that can be accessed from any computer system which has an Internet connection. Only the signed release forms and FD 258 will need to be mailed to the identified Chief Security Officer, the SF-86 itself will be transmitted to the FBI electronically.

To complete the SF-86 using e-QIP, the individual requiring unescorted access to the FBI facility must contact Ms.

Amy Kivler, Chief Security Officer, Operational Technology Division, 703-985-6110, in order to be initiated into e-

QIP. Once this action has been accomplished, the individual should be able to access e-QIP at the following link in order to initiate and complete the electronic process: http://www.opm.gov/e-qip/browser-check.asp. Thoroughly read and follow the instructions for completing the SF-86. NOTE: To fully address suitability/security issues, the

FBI requires individuals to provide responses to questions on the SF-86 for the last ten years. Failure to complete the application as instructed may lead to significant delays in processing the required investigation and approval for unescorted access.

Upon logging onto e-QIP, there will be a prompt to answer three “Golden” security questions to establish the user account. After completing the electronic SF-86, please print and sign the (1) Certification Form (CER) - Certify

Completeness and Accuracy of your Investigation Request; (2) Medical Release Form (MEL) - Authorization for

Release of Medical Information; and (3) Release Form (REL) - Authorization for Release of Information. In addition to these SF 86 release forms, the completion of a Non-Personnel Consent to Release Information (FD-

979a), the United States Department of Justice Disclosure and Authorization Pertaining to Consumer Reports (DOJ

555) are required. Annotation of the assigned e-QIP Investigation Request Number on the upper right corner of each document transmitted to the identified Chief Security Officer is required for coordination with the electronic transmission and to facilitate the investigative process. The e-QIP Investigation Request Number, automatically generated by e-QIP, is located on both the header and footer of the signature forms. These release forms (five total) and FD 258 should be mailed via Federal Express or UPS Express mail directly to the following address: Ms. Amy

Kivler, Chief Security Officer, ERF-Bldg. 27958A, Room B-237, Quantico, VA 22135. The use of regular U.S.

mail channels may cause significant delays in processing the unescorted access request.

Upon completion of processing the facility access request, the individual will be required to execute a non-disclosure agreement suitable for their approved access.

Additional security requirements are listed within the Request for Quotes and will be incorporated into the contract.

10 (U) Government Representatives

(U) The functions inherent to this contract shall be performed by the designated Contracting Officer. The duly assigned COR shall ensure all actions pertaining to this contract are requested via the Contracting

Officer.

10.1 (U) Contracting Officer

(U) This contract will be administered by:

Lauren G. Caperton lauren.caperton@ic.fbi.gov mailto:lauren.caperton@ic.fbi.gov

10.2 (U) Contracting Officer Representative

(U) The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract; providing direction to the Contractor in order to clarify the contract effort, fill in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

(U) The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the Government’s best interest to alter/change contractual obligations or the Scope of Work, the CO shall issues such changes.

11 (U) Travel

(U) All travel must be conducted in accordance with Federal Travel Regulations.