RFP 47QFMA23R0003 AE ITT Training Program 03312023 FINAL.pdf

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Cover

This proposal includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed--in whole or in part--for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of--or in connection with--the submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government's right to use information contained in this proposal if it is obtained from another source without restriction. All data in this proposal are subject to this restriction.

RESTRICTION ON DISCLOSURE

AND USE OF DATA

Directions

GENERAL INSTRUCTIONS AND INFORMATION

Assumptions:

1. The Government estimates the annual Full Time Equivalent (FTE) to be 1,920 direct hours per year.

Directions:

1. Quotes shall be submitted using this format.

2. The pricing template shall be editable by the Government.

Helpful Hints and Reminders:

1. Round to the nearest penny and remove any number beyond a hundredths decimal position to reduce rounding errors.

2. Provide copies of correspondence from DCAA or DCMA regarding the most recent approval of your rates and systems, such as Forward Pricing Rate Agreements (FPRAs), Forward Pricing Rate Recommendations (FPRRs), and Provisional Billing Rates (PBRs). These should be provided each time the rates change or approvals are updated.

Summary

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M)/Cost Reimbursable

Offeror:

Summary

CLIN CLIN Description Base Year OY1 OY2 OY3 OY4 Total

Mandatory Labor x001 Program and LMS Administration (FFP) $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 x002 Virtual Training Services (T&M) $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 x005 Voucher Services (COST) $700,000.00 $700,000.00 $700,000.00 $700,000.00 $700,000.00 $3,500,000.00

Optional Labor x003 Mobile Training Team (MTT) In-Person Training (T&M) $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 x004 Custom POI/Courseware Development (T&M) $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

Travel and ODCs x006 Travel and ODCs (COST) $400,000.00 $400,000.00 $400,000.00 $400,000.00 $400,000.00 $2,000,000.00

Total Mandatory Labor $700,000.00 $700,000.00 $700,000.00 $700,000.00 $700,000.00 $3,500,000.00

Total Optional Labor $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

Travel and ODCs $400,000.00 $400,000.00 $400,000.00 $400,000.00 $400,000.00 $2,000,000.00

Overall Total $1,100,000.00 $1,100,000.00 $1,100,000.00 $1,100,000.00 $1,100,000.00 $5,500,000.00

Base Year

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M)/Cost Reimbursable

Offeror:

Period of Performance: Base Period

CLIN 0001 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Extended Price

Program and LMS Administration (FFP) Labor category… Hours $ - 0

Labor category… Hours $ - 0

Labor category… Hours $ - 0

Hours $ - 0

Hours $ - 0

Hours $ - 0

Subtotal 0.00 Hours $ - 0

CLIN 0002 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Quantity Unit Extended Price

Virtual Training Services (T&M) 0002a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Ctr 8 Days $ - 0

0002b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Ctr 137 Days $ - 0

0002c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Ctr 38 Days $ - 0

0002d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Ctr 608 Days $ - 0

0002e. CISSP, CISM, CISA, CEH, CASP, CAP Ctr 153 Days $ - 0

0002f. CISCO Official Curriculum Ctr 122 Days $ - 0

0002g. Microsoft Official Curriculum (Certification Courses) Ctr 294 Days $ - 0

Subtotal 1360 Days $ - 0

CLIN 0005 Unit Extended Price

Voucher Services (COST) NTE $700,000

Optional Labor

CLIN 0003 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Transaction Quantity Unit Extended Price

Mobile Training Team (MTT) In-Person Training (T&M) 0003a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Gov 2 Days $ - 0

0003b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Gov 34.25 Days $ - 0

0003c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Gov 9.5 Days $ - 0

0003d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Gov 152 Days $ - 0

0003e. CISSP, CISM, CISA, CEH, CASP, CAP Gov 38.25 Days $ - 0

0003f. CISCO Official Curriculum Gov 30.5 Days $ - 0

0003g. Microsoft Official Curriculum (Certification Courses) Gov 73.5 Days $ - 0

Subtotal 340 Days $ - 0

CLIN 0004 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Transaction Price

Custom POI/Courseware Development (T&M) Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

0.00 5 Days $ - 0

Subtotal 5 Days $ - 0

CLIN 0006 Unit Extended Price

Travel and ODCs (COST) NTE $400,000

Total Mandatory Labor $ 700,000.00

Total Optional Labor Total Optional Labor $ - 0

Travel and ODCs Travel and ODCs $400,000

Base Year Total $ 1,100,000.00

OY1

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M)/Cost Reimbursable

Offeror:

Period of Performance: Option Year 1

Mandatory Labor

CLIN 1001 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Extended Price

Program and LMS Administration (FFP) Labor category… Hours $ - 0

Labor category… Hours $ - 0

Labor category… Hours $ - 0

Hours $ - 0

Hours $ - 0

Hours $ - 0

Subtotal 0.00 Hours $ - 0

CLIN 1002 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Quantity Unit Extended Price

Virtual Training Services (T&M) 1002a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Ctr 8 Days $ - 0

1002b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Ctr 137 Days $ - 0

1002c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Ctr 38 Days $ - 0

1002d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Ctr 608 Days $ - 0

1002e. CISSP, CISM, CISA, CEH, CASP, CAP Ctr 153 Days $ - 0

1002f. CISCO Official Curriculum Ctr 122 Days $ - 0

1002g. Microsoft Official Curriculum (Certification Courses) Ctr 294 Days $ - 0

Subtotal 1360 Days $ - 0

CLIN 1005 Unit Extended Price

Voucher Services (COST) NTE $700,000

Optional Labor

CLIN 1003 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Transaction Quantity Unit Extended Price

Mobile Training Team (MTT) In-Person Training (T&M) 1003a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Gov 2 Days $ - 0

1003b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Gov 34.25 Days $ - 0

1003c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Gov 9.5 Days $ - 0

1003d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Gov 152 Days $ - 0

1003e. CISSP, CISM, CISA, CEH, CASP, CAP Gov 38.25 Days $ - 0

1003f. CISCO Official Curriculum Gov 30.5 Days $ - 0

1003g. Microsoft Official Curriculum (Certification Courses) Gov 73.5 Days $ - 0

Subtotal 340 Days $ - 0

CLIN 1004 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Transaction Price

Custom POI/Courseware Development (T&M) Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

0.00 5 Days $ - 0

Subtotal 5 Days $ - 0

CLIN 1006 Unit Extended Price

Travel and ODCs (COST) NTE $400,000

Total Mandatory Labor $ 700,000.00

Total Optional Labor Total Optional Labor $ - 0

Travel and ODCs Travel and ODCs $400,000

Option Year 1 Total $ 1,100,000.00

OY2

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M)/Cost Reimbursable

Offeror:

Period of Performance: Option Year 2

Mandatory Labor

CLIN 2001 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Extended Price

Program and LMS Administration (FFP) Labor category… Hours $ - 0

Labor category… Hours $ - 0

Labor category… Hours $ - 0

Hours $ - 0

Hours $ - 0

Hours $ - 0

Subtotal 0.00 Hours $ - 0

CLIN 2002 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Quantity Unit Extended Price

Virtual Training Services (T&M) 2002a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Ctr 8 Days $ - 0

2002b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Ctr 137 Days $ - 0

2002c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Ctr 38 Days $ - 0

2002d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Ctr 608 Days $ - 0

2002e. CISSP, CISM, CISA, CEH, CASP, CAP Ctr 153 Days $ - 0

2002f. CISCO Official Curriculum Ctr 122 Days $ - 0

2002g. Microsoft Official Curriculum (Certification Courses) Ctr 294 Days $ - 0

Subtotal 1360 Days $ - 0

CLIN 2005 Unit Extended Price

Voucher Services (COST) NTE $700,000

Optional Labor

CLIN 2003 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Transaction Quantity Unit Extended Price

Mobile Training Team (MTT) In-Person Training (T&M) 2003a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Gov 2 Days $ - 0

2003b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Gov 34.25 Days $ - 0

2003c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Gov 9.5 Days $ - 0

2003d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Gov 152 Days $ - 0

2003e. CISSP, CISM, CISA, CEH, CASP, CAP Gov 38.25 Days $ - 0

2003f. CISCO Official Curriculum Gov 30.5 Days $ - 0

2003g. Microsoft Official Curriculum (Certification Courses) Gov 73.5 Days $ - 0

Subtotal 340 Days $ - 0

CLIN 2004 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Transaction Price

Custom POI/Courseware Development (T&M) Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

0.00 5 Days $ - 0

Subtotal 5 Days $ - 0

CLIN 2006 Unit Extended Price

Travel and ODCs (COST) NTE $400,000

Total Mandatory Labor $ 700,000.00

Total Optional Labor Total Optional Labor $ - 0

Travel and ODCs Travel and ODCs $400,000

Option Year 2 Total $ 1,100,000.00

OY3

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M)/Cost Reimbursable

Offeror:

Period of Performance: Option Year 3

Mandatory Labor

CLIN 3001 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Extended Price

Program and LMS Administration (FFP) Labor category… Hours $ - 0

Labor category… Hours $ - 0

Labor category… Hours $ - 0

Hours $ - 0

Hours $ - 0

Hours $ - 0

Subtotal 0.00 Hours $ - 0

CLIN 3002 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Quantity Unit Extended Price

Virtual Training Services (T&M) 3002a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Ctr 8 Days $ - 0

3002b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Ctr 137 Days $ - 0

3002c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Ctr 38 Days $ - 0

3002d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Ctr 608 Days $ - 0

3002e. CISSP, CISM, CISA, CEH, CASP, CAP Ctr 153 Days $ - 0

3002f. CISCO Official Curriculum Ctr 122 Days $ - 0

3002g. Microsoft Official Curriculum (Certification Courses) Ctr 294 Days $ - 0

Subtotal 1360 Days $ - 0

CLIN 3005 Unit Extended Price

Voucher Services (COST) NTE $700,000

Optional Labor

CLIN 3003 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Transaction Quantity Unit Extended Price

Mobile Training Team (MTT) In-Person Training (T&M) 3003a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Gov 2 Days $ - 0

3003b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Gov 34.25 Days $ - 0

3003c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Gov 9.5 Days $ - 0

3003d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Gov 152 Days $ - 0

3003e. CISSP, CISM, CISA, CEH, CASP, CAP Gov 38.25 Days $ - 0

3003f. CISCO Official Curriculum Gov 30.5 Days $ - 0

3003g. Microsoft Official Curriculum (Certification Courses) Gov 73.5 Days $ - 0

Subtotal 340 Days $ - 0

CLIN 3004 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Transaction Price

Custom POI/Courseware Development (T&M) Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

0.00 5 Days $ - 0

Subtotal 5 Days $ - 0

CLIN 3006 Unit Extended Price

Travel and ODCs (COST) NTE $400,000

Total Mandatory Labor $ 700,000.00

Total Optional Labor Total Optional Labor $ - 0

Travel and ODCs Travel and ODCs $400,000

Option Year 3 Total $ 1,100,000.00

OY4

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M)/Cost Reimbursable

Offeror:

Period of Performance: Option Year 4

Mandatory Labor

CLIN 4001 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Extended Price

Program and LMS Administration (FFP) Labor category… Hours $ - 0

Labor category… Hours $ - 0

Labor category… Hours $ - 0

Hours $ - 0

Hours $ - 0

Hours $ - 0

Subtotal 0.00 Hours $ - 0

CLIN 4002 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Quantity Unit Extended Price

Virtual Training Services (T&M) 4002a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Ctr 8 Days $ - 0

4002b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Ctr 137 Days $ - 0

4002c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Ctr 38 Days $ - 0

4002d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Ctr 608 Days $ - 0

4002e. CISSP, CISM, CISA, CEH, CASP, CAP Ctr 153 Days $ - 0

4002f. CISCO Official Curriculum Ctr 122 Days $ - 0

4002g. Microsoft Official Curriculum (Certification Courses) Ctr 294 Days $ - 0

Subtotal 1360 Days $ - 0

CLIN 4005 Unit Extended Price

Voucher Services (COST) NTE $700,000

Optional Labor

CLIN 4003 Subtask Gov or Ctr site Fixed Transaction Price % Discount Discounted Transaction Price Transaction Quantity Unit Extended Price

Mobile Training Team (MTT) In-Person Training (T&M) 4003a. End User Training: Microsoft Office, SharePoint Integration, Microsoft Applications, Microsoft Win7, Enterprise Project Management, Non MOC Microsoft Back Office Training, Applied Project Management Gov 2 Days $ - 0

4003b. CP34 Army Specific and COTS Information Technology Infrastructure Library, Microsoft select, Enterprise Archtecture, Career Challenge Workshops Gov 34.25 Days $ - 0

4003c. IA Managers and Staff, TCO, IMO, DIACAP, OU Administrator Gov 9.5 Days $ - 0

4003d. CompTIA A+, CompTIA Network +, CompTIA Security +, SSCP Gov 152 Days $ - 0

4003e. CISSP, CISM, CISA, CEH, CASP, CAP Gov 38.25 Days $ - 0

4003f. CISCO Official Curriculum Gov 30.5 Days $ - 0

4003g. Microsoft Official Curriculum (Certification Courses) Gov 73.5 Days $ - 0

Subtotal 340 Days $ - 0

CLIN 4004 Labor Category Gov or Ctr site Hourly Rate % Discount Discounted Hourly Rate Quantity Unit Transaction Price

Custom POI/Courseware Development (T&M) Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

Labor category… Hours per transaction 0

0.00 5 Days $ - 0

Subtotal 5 Days $ - 0

CLIN 4006 Unit Extended Price

Travel and ODCs (COST) NTE $400,000

Total Mandatory Labor $ 700,000.00

Total Optional Labor Total Optional Labor $ - 0

Travel and ODCs Travel and ODCs $400,000

Option Year 4 Total $ 1,100,000.00

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For Esri use only

Cover

This proposal includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed--in whole or in part--for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of--or in connection with--the submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government's right to use information contained in this proposal if it is obtained from another source without restriction. All data in this proposal are subject to this restriction.

RESTRICTION ON DISCLOSURE

AND USE OF DATA

Staffing Template

Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Project Name: Army Europe - Information Technology Training (AE-ITT) Program

Contract Type: Firm Fixed Price (FFP) / Time and Materials (T&M) / Cost Reimbursable

Offeror:

CLIN X001 - Program and LMS Administration (FFP)

Labor Category Key Position* Gov or Ctr site Functional Roles and Responsibilities Hours

labor categories… labor categories…

TOTAL

CLIN X004 - Custom POI/Courseware Development (T&M)

Labor Category Key Position* Gov or Ctr site Functional Roles and Responsibilities Hours required to create one eight hour training day of custom courseware

Base Period Option Period 1 Option Period 2 Option Period 3 Option Period 4 Total labor categories… labor categories…

TOTAL

*Identify Key Positions with a "X" if Applicable

ESRI_MAPINFO_SHEET

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For Esri use only

KEY PERSONNEL QUALIFICATION MATRIX

RFP 47QFMA23R0003

DIRECTIONS

The highlighted text is provided as an example of how the Key Personnel Qualification Matrix shall map to the required qualifications described in the PWS. The example describes the required qualifications for a Program Manager designated as “Key,” and shows how the Key Personnel Qualification Matrix shall be formatted. The offeror shall remove all sample highlighted text and complete a separate Key Personnel Qualification matrix for each Key Position identified in the PWS, to be submitted with your proposal.

KEY PERSONNEL QUALIFICATION MATRIX

Proposed Key Personnel Name: Jane Doe

Proposed Key Personnel Position: Program Manager

Proposed Labor Category: Project Oversight Lead

Proposed Key Personnel has the appropriate clearance or background investigation described in the RFP Section H (Yes/No): Yes

Date(s) of most recent investigation: 1 January 2018

Type of investigation completed (e.g., NACi/Tier 1/LNSP): NACi

Agency/agencies that conducted the investigation:

Proposed Key Personnel is available to begin work on the Start Date designated in the RFP Section F.1 (Yes/No): Yes

Proposed Key Personnel is available to begin work at the Place of Performance designated in the RFP PWS Section F.5 (Yes/No): Yes

REQUIRED QUALIFICATIONS

Description of Qualifications and Experience

(e.g., Place of work and official title for each position held)

Years of Experience

(month/year)

Position, Place of Work, Description of Experience

2 years (January 2021 – Present)

Program Manager, Sample Training Solutions, LLC

Ms. Doe managed geographically dispersed IT training services in multiple OCONUS locations, serving #### students per month.

She obtained her IAM-III certification on 1/1/2021.

1 year (January 2020 – January 2021)

Program Manager, Example Training Provider, Inc.

Ms. Doe managed geographically dispersed IT training services in multiple US locations, serving ### students per month.

GSA Assisted Acquisition Service, Mid-Atlantic Region

Template Version 1-31-22

RFP ID 47QFMA23R0003

Organizational Conflict of Interest (OCI) Statement

For

U.S. Army Europe and Africa

Army Europe - Information Technology Training (AE-ITT) Program

Quoters participating in this solicitation are directed to review the OCI information in FAR Subpart 9.5 as it pertains to your participation in this acquisition and performance on other GSA requirements. In order to prevent conflicting roles that might create an unfair competitive advantage or impair a Quoter’s objectivity in performing under this Contract, Quoters shall address actual or potential OCI concerns by complying with the requirements outlined below.

The Quoter (inclusive of any subcontractors, consultants, or teaming partners) shall disclose information concerning any actual or potential conflict relating to the work under this Contract and complete and sign an Organizational Conflict of Interest (OCI) Statement consistent with the format provided below. If such certification indicates that a real or apparent OCI may exist the Quoter shall include an appropriate OCI Avoidance or Mitigation Plan with the written submission addressing any actual or apparent OCI. All actual or potential OCI situations shall be handled in accordance with FAR Subpart 9.5.

Any response to the OCI will not be counted in the page limitations of the technical proposal; nor will it be part of the overall technical evaluation.

The Quoter hereby makes the following certification regarding its OCI status, to the best of its knowledge:

(1) No real or perceived OCI, as defined in FAR 2.1 and discussed in FAR 9.5, will result from an award of this Contract.

(2) A real or apparent OCI may exist as a result of an award; therefore, an appropriate OCI Avoidance or Mitigation Plan is attached.

(Signature) (Date)

(Printed Name)

(Title)

The Contracting Officer (and when applicable the appropriate program office, acquisition manager, and legal counsel) will review the OCI Avoidance or Mitigation Plan in accordance with the requirements of FAR Subpart 9.5 to determine whether award would be consistent with FAR requirements. If it is unilaterally determined by the Contracting Officer that no OCI would arise or that the OCI Avoidance or Mitigation Plan adequately protects the interests of the government in the event of award, the Quoter will be determined to be eligible for award.

Page of

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

ASSIST Acquisition ID: 47QFMA23K0008

Solicitation PIID: 47QFMA23R0003

Award PIID: TBD for

Army Europe Information Technology Training (AE-ITT) Program in support of

U.S. Army Europe and Africa (USAREUR-AF G6)

Customer Support Center: AAS Mid-Atlantic Region

Contractor Name: Insert at award

Contract Period of Performance (PoP): Insert dates at award

Effective Date of QASP: Insert at award

Table of Contents

1.0 - General Instructions

This Quality Assurance Surveillance Plan (QASP) establishes the process for surveillance of contract performance in support of USAREUR-AF G6’s requirement for services, as detailed in the Performance Work Statement (PWS) for AE-ITT III.

This QASP has been completed in partial fulfillment of requirements established under Federal Acquisition Regulation (FAR) Part 46. It details the surveillance roles and responsibilities of the contract administration team and describes the specific contract elements subject to surveillance. Further, this QASP establishes the methods of surveillance to be employed, as well as the frequency and timing of that surveillance. The documentation produced through implementation of this QASP will serve to inform the Quarterly Contracting Officer’s Representative (COR) Report in accordance with the Federal Acquisition Service (FAS) Policy and Procedure (PAP) Memo 2020-03, and as implemented via the associated ASSIST Quarterly COR Report module, as well as the applicable Contractor Performance Assessment Report (CPAR). This QASP is filed under Tab 47, Surveillance, of the Electronic Contract File (ECF), and the surveillance documents produced in accordance with this QASP are filed as described in the applicable sections below. In short, this QASP establishes what must be surveilled, how it must be surveilled, and when surveillance must occur. Note: The format of the Quarterly COR Report is provided for via a template that is separate from this document.

This QASP is effective as of the date on the cover and supersedes all previous versions. In the instance of a conflict between this QASP and the associated contract, the contract shall prevail.

2.0 - Purpose

The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards or quality levels identified in the PWS, and for ensuring that the Government pays only for the level of services received.

This QASP defines the roles and responsibilities of all members of the Integrated Project Team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes Quality Assurance (QA) documentation requirements, describes the analysis of QA monitoring results, and provides a Performance Requirements Summary (PRS).

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan (QCP). The QASP provides the structure for the Government’s surveillance of the contractor’s performance and their QCP to assure they meet contract standards. It is the Government’s responsibility to be objective, fair, and consistent in evaluating contractor performance.

The QASP is not part of the contract, and it is not intended to duplicate the contractor’s QCP. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

2.1 – Performance Management Approach

The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the General Services Administration (GSA) to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

Performance management represents a significant shift from the more traditional QA concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent versus scrutiny of compliance with the processes used to achieve the outcome. A performance-based approach facilitates the contractor providing an innovative solution within the stated constraints that gives the Government the opportunity to receive outstanding results. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

2.1.1 – Performance Management Strategy

The contractor shall be responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own Quality Control (QC) program. QC is applicable to all work performed under the contract and accordingly, for any contract featuring a prime contractor/subcontractor arrangement, the prime contractor’s QC program must also address how it will ensure the quality of all work that its subcontractors perform. The contractor’s QCP shall set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor shall develop and implement a performance management system with processes to assess and report its performance to the designated Government representative. This QASP enables the Government to take advantage of the contractor’s QC program.

Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The Government will utilize performance data generated through surveillance in accordance with this QASP to manage contractual performance. Specifically, the Government will complete regular evaluations of contractor performance in accordance with the PRS. The Government will document those evaluations using the Quality Assurance Monitoring Form (QAMF) and the aforementioned Quarterly COR Report. These evaluations will inform the contractor’s rating in the applicable CPAR. Additionally, regular evaluations may lead to action by the Contracting Officer (CO), including, but not limited to, demands for Corrective Action Reports by the contractor, the issuance of Cure Notices, or the issuance of Show Cause letters. In summary, the surveillance completed and documented through implementation of this QASP will have real and meaningful impact upon the performance of the contract.

2.2 - Scope of this QASP

This section of the QASP describes the contractual effort to which the QASP applies. Additionally, this section addresses any applicable and special concerns, to include surveillance under Indefinite Delivery contracting methods or the use of Technical Direction Letters (TDLs) in the administration of the contract.

2.2.1 – Description of the Contractual Effort

USAREUR-AF G6 requires contractor support to provide instructor-led Cybersecurity (CS) and Information Technology (IT) training and certification services and program management support for the U.S. Army in Europe's Information Technology Training (AE-ITT) Program. The Contractor shall provide commercially available IT and cyber training, develop customized training that incorporates lectures, lab work, and hands-on exercises, and offer vouchers that allows students (e.g, soldiers and DoD civilians) to attend training on IT and cyber-related courses. The scope includes operating and maintaining a learning management system, to include updating a secure database to ensure accurate, valid, and consistent records, and administering a Government provided certification system to provide certification exams.

3.0 - Roles and Responsibilities

This section of the QASP specifies the roles and responsibilities of the applicable individuals regarding contract surveillance.

3.1 - Contracting Officer (CO)

The CO is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the COR and the contractor. The CO will typically designate one full-time COR as the Government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and said individuals must be identified and designated by the CO.

Assigned CO: Eileen Flanigan

Organization or Agency: GSA Assisted Acquisition Services, Mid-Atlantic Region

Email: eileen.flanigan@gsa.gov

Phone: (215) 446-5816

3.2 - Contracting Officer’s Representative (COR)

The COR is designated in writing by the CO to act as their authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QAMFs used to document the inspection and evaluation of the contractor’s work performance. Additionally, the COR is responsible for completing the Quarterly COR Report per the established template and ensuring that completed reports are filed in Tab 47 of the ECF. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

Assigned COR: Sarah Ciccariello

Organization or Agency: GSA Assisted Acquisition Services, Mid-Atlantic Region

Email: sarah.ciccariello@gsa.gov

Phone: (415) 987-9635

3.3 - Client’s Technical Point of Contact (TPOC)

The CO may designate a TPOC for the technical administration of the contract. As a representative of the requiring activity, the TPOC may perform or assist in monitoring and assessing the contractor’s performance under the requirements of the PWS); inspecting and recommending acceptance of deliverables; reviewing invoices and recommending approval of payments; providing guidance and clarification of technical requirements, security-related issues, and Information Technology (IT) access.

The TPOC is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf which will:

a. Cause the contractor to perform work outside the scope of the contract.

b. Constitute a change as defined in FAR 52.243-1.

c. Cause an increase or decrease in the price of the contract.

d. Alter the period of performance or delivery dates.

e. Change any of the other express terms or conditions of the contract.

Assigned Client’s TPOC: Theresa Gomes

Organization or Agency: (insert organization or agency name)

Email: theresa.a.gomes.civ@mail.mil

Phone: (314) 537-7777

4.0 - Surveillance Procedure

4.1 - The Performance Requirements Summary (PRS)

The PRS is the “heart” of quality surveillance. The tasks, performance standards, and Acceptable Quality Levels (AQLs) in the matrix below are established in the contract PWS. The method of surveillance and frequency of surveillance are established by this QASP, and CPAR factors applicable to each task are annotated in this QASP PRS. These parameters have been chosen to ensure that contract surveillance supports and documents contractor performance.

The following provides a description of each column of the QASP PRS matrix.

a. Task: The tasks established in this QASP PRS are derived from those established in the contract PWS. The task provides a description of the work to be surveilled, as well as a PWS citation that associates the task with specific requirements.

b. Performance Standard: Performance standards established in the QASP PRS are derived from those established in the contract PWS. The performance standard describes the expected level of performance associated with a task.

c. Acceptable Quality Level (AQL): AQLs established in the QASP PRS are derived from those established in the contract PWS. The AQL provides a specific metric to allow the Government to determine whether contractor performance regarding a task is acceptable. For the purposes of this QASP, meeting the AQL for a task is commensurate with Satisfactory performance. Failure to meet an AQL constitutes Marginal or Unsatisfactory performance, depending upon the degree to which the AQL has been breached. Exceeding the AQL may constitute Very Good or Exceptional performance, but only if the Government realizes specific benefits, such as a higher quality deliverable or a reduction in contract cost. The IPT should exercise care when determining the AQL, and should avoid establishing perfection as the standard except in the rare instance when perfection is required.

d. Method: This QASP PRS establishes the method of surveillance for each task in the PRS matrix. The appropriate method is one that successfully compares the observed performance with both the performance standard and the AQL. Typical methods include 100 percent inspection, random sampling, periodic sampling/inspection, and customer/client feedback. However, the method selected is not necessarily limited to these options. Rather, the method selected may be tailored to a task to successfully determine whether observed performance meets the established standard and AQL. A best practice is to establish in the description of the method the individual(s) responsible for the surveillance (the “who”) as well as “how” surveillance will be accomplished. The contract COR will utilize the QAMF, Section 4.2, established in this QASP to document completion of surveillance in accordance with the method described.

e. Frequency: This QASP PRS establishes the frequency of surveillance for each task in the PRS matrix. The frequency of surveillance must be tailored with respect to the task, performance standard, AQL, and method. The contract COR will utilize the QAMF to document the date on which surveillance occurred to demonstrate compliance with the frequencies established in this QASP PRS. For example, a monthly status report to be surveilled via 100 percent inspection must be completed monthly.

f. Applicable CPAR Factor(s): This QASP PRS associates each surveillance activity with an applicable CPAR factor. Regular assessment of contractor performance using the CPAR Factors established in FAR 42.1503(h)(4) (e.g., Exceptional, Very Good) will support CPARs completed either annually, or at the conclusion of performance. IPTs should consult FAR 42.1503(h)(4) when determining which CPAR factors are applicable to a particular task and the associated surveillance.

Figure 1: The QASP PRS Matrix

PWS Task

Performance Standard

Acceptable Quality Level (AQL)

Method

Frequency

Applicable CPAR factor

C.1.5.3

Contractor Responsiveness

PM or alternate is consistently available 07:00-18:00 hours M-F. 95% of communications submitted during work hours are responded to within one hour.

100% of communications submitted during work hours are responded to by the end of the workday.

100% of communications are responded to within one business day.

Random Inspection. If a randomly selected email does not meet the AQL, the Government will review all communications during the past month to determine whether the AQL was met.

Monthly

Management, Schedule

C.3.7.5

Quality Control – Quality Control Plan

The contractor’s final Quality Control Plan is submitted 30 days following award.

100% of changes to the QMP are approved in writing by the Government.

The Contractor shall report any changes to the QMP in the Monthly Status Report. The Government will review the MSR and note any unapproved changes.

30 days following award, Monthly

Quality, Schedule

C.1.5.1, C.1.5.2

Program Management - Key Personnel

100% of Key Positions are filled AND, in the event of Key Personnel replacement, a resume for a replacement was provided 15 days in advance of personnel transition. No Key Position was vacant for over 7 days.

The Government will continuously monitor to ensure all key positions are filled. In the event of a vacancy, the COR/PM will track when a resume was provided and the length of the vacancy.

Monthly

Management

C.3.2, C.3.3

COTS Training

100% of COTS courses listed in the PWS are available. If the Government requests the addition of a new COTS course, that course must be made available within 60 days.

When the course schedule is developed in concurrence with the Government, 100% of COTS courses listed in the PWS and required by the Government for the upcoming year must be available.

Yearly

Quality, Management

C.3.7.6

Training Services

100% of courses are held IAW the approved schedule, OR the Contractor has obtained written Government approval for any course cancellations and provided notification of the cancellation to all enrolled students two weeks in advance. NOTE: Does not apply to courses with no enrollment.

100% inspection

Monthly

Schedule

C.3.6.4, C.3.7.12

LMS O&M Uptime

The Learning Management System maintains 95% uptime during business hours.

Continuous Automated Monitoring

Monthly

Quality

C.3.6.4, C.3.7.12

LMS Data Accuracy

When new funding is added via a contract modification, the LMS is updated within 48 hours of contractor receipt of the award document.

100% inspection. Following a modification, the USAREUR COR/PM will monitor to ensure that the modification data is accurately reflected in the LMS.

After each mod.

Quality

C.3.7.1.1

Monthly Status Report

Monthly Status Report is submitted on time and includes 100% of required information.

Monthly Status Report information is 95% accurate.

100% inspection. The Government will review the Monthly Status Report when it is submitted via GSA ASSIST for accuracy and completeness.

Monthly

Schedule, Quality

4.2 - The Quality Assurance Monitoring Form (QAMF)

The Government will use the surveillance methods cited in the PRS to determine whether the performance standards and AQLs have been met by the contractor. The COR will document the Government’s quality assurance surveillance using the monitoring form using Attachment 3, QAMF Template. If the contractor has not met the AQLs, the contractor may be required to develop a Corrective Action Plan (Attachment 5) to show how and by what date it will bring performance up to the required levels.

The COR will upload a copy of the completed QAMF to the ECF as frequently as needed to comply with the PRS or at least once every three months. Completed QAMFs will be uploaded to ECF Tab 47, Surveillance.

4.3 - The Client Complaint Investigation Form

Performance management drives the contractor to be customer-focused through initially and internally reviewing the quality of performance. When a customer complaint arises, a customer may use the Client Complaint Investigation Form (Attachment 4). Valid customer complaints must clearly set forth the detailed nature of the complaint, must be in writing and signed, and must be forwarded to the COR. The COR will investigate the complaint, using the Client Complaint Investigation Form and will inform the contractor of the complaint. If corrective actions have been taken or are planned, the COR may document in the Contract Corrective Action Plan (Attachment 5).

4.4 - The Quarterly COR Report

A Quarterly COR report must be completed in accordance with FAS PAP 2020-03, and the controlling COR SOP. CORs should refer to the AAS Template for the quarterly COR report, which is provided for by way of a separate document. Regular completion of the QAMF will support completion of the Quarterly COR Report, and inform its contents.

Timing for completion and filing of the Quarterly COR Report is dependent upon the award date of the applicable contract or order. As this contract was awarded on (insert date), Quarterly COR Reports associated with this QASP will be completed by the final days of (insert the names of the applicable months). Comment by SarahKCiccariello: Complete after award Comment by SarahKCiccariello: Complete after award

Each Quarterly COR Report will be completed in accordance with the instructions provided in this with FAS PAP 2020-03 and filed under Tab 47, Surveillance, of the ECF.

5.0 - Attachments

5.3 - Attachment 3, QAMF Template

[TEMPLATE FOUND ON FOLLOWING PAGE]

QUALITY ASSURANCE MONITORING FORM

INSERT CONTRACT NUMBER

Task Order Number:

INSERT TASK ORDER NUMBER OR N/A

INSERT CONTRACTOR NAME

COR:

INSERT COR

INSERT DATES

TASK/ PWS

CITATION

PERFORMANCE STANDARD

ACCEPTABLE QUALITY LEVEL (AQL)

METHOD OF SURVEILLANCE

FREQUENCY

DATE OF MONITORING

CONTRACTOR MET AQL

SUPPORTING NARRATIVE

Insert PWS citation

Insert Performance Standard from PRS matrix in Section 4.1

Insert AQL from PRS matrix in Section 4.1

Insert Method of Surveillance from PRS matrix in Section 4.1

Insert Frequency from PRS matrix in Section 4.1

Insert the date(s) monitoring occurred or N/A if monitoring was not required for this task during the surveillance period.

Select Yes, No, or N/A if monitoring was not required for this task during the surveillance period.

Provide a narrative of contractor performance or N/A. Include specific examples or analysis if the AQL was not met. Reference any other supporting documentation and its location in the contract file, if applicable. Narrative should provide ratings for the applicable CPAR factors.

1.5.3

Contractor Responsiveness

PM or alternate is consistently available 07:00-18:00 hours M-F. 95% of communications submitted during work hours are responded to within one hour.

100% of communications submitted during work hours are responded to by the end of the workday.

100% of communications are responded to within one business day.

Random Inspection. If a randomly selected email does not meet the AQL, the Government will review all communications during the past month to determine whether the AQL was met.

Random inspection.

1.5.8

Quality Control – Quality Control Plan

The contractor’s final Quality Control Plan is submitted 30 days following award.

100% of changes to the QMP are approved in writing by the Government.

The Contractor shall report any changes to the QMP in the Monthly Status Report. The Government will review the MSR and note any unapproved changes.

30 days following award, monthly if QASP is updated

1.7.2

Program Management - Key Personnel

100% of Key Positions are filled AND, in the event of Key Personnel replacement, a resume for a replacement was provided 15 days in advance of personnel transition. No Key Position was vacant for over 7 days.

The Government will continuously monitor…