QASP - Rendered Replacement and Rebuild.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR NCAH BUILDING 9 APHIS RENDERER SEALS REPLACEMENT AND

REBUILD

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

The Contracting Officer’s Representative (COR) will monitor the removal and replacement of seals by the contractor. The surveillance plan is site-specific and is designed to provide monitoring, inspecting and reporting of all contractor service support in aspects of the removal and replacement and rebuilding of seals for the NCAH APHIS Renderer in Ames, IA.

2. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to ensure the products/results specified in the PR&C or task order are delivered on time and meet the requirements of the PR&C or task order. The QASP is not intended to duplicate the Contractor’s Management Plan.

3. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

4. RESPONSIBILITIES:

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that ensures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and ensures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

5. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

CUSTOMER FEEDBACK: The Contracting Officer’s Representative (COR) will receive feedback from Government personnel and pass them to the contractor for correction during the Renderer operation test.

STANDARD: 100% no leaks from the installed Renderer seals. The COR shall notify the Contracting Officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items (February 2007) or the appropriate Inspection of Services clause, if either seal leaks.

PROCEDURES: Any Government employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall notify the Contractor via email customer complaint. The contractor will be given 24 hours after email notification to correct the unacceptable performance. If the contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the contractor will notify the COR.

The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the contractor and the contractor will be given an additional 24 hours to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The contractor shall return the written customer complaint document, properly completed with actions taken, to the COR, who will file the complaint for monitoring future recurring performance. Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the repair or rebuild of the seals COR should contact the Contracting Officer for appropriate action.

6. LEVELS AND STANDARDS OF SERVICE

The standards of services are held to and comply with the standards specified in the PR&C, commercial/industry, and military/government standards.

7. IDENTIFIED QA SURVEILLANCE ITEMS

8.

Performance

Required Performance Objective Performance

Requirement Renderer Seals Replacement.

Remove and replace seal on motorized end and non-motorized end of renderer as described in (SOW) Statement of Work Section 1.0. Test and commission the seals with FEU Staff to verify operation and integrity of the seals.

100% no leaks from the seals during test.

Evaluation of failure of removed Renderer Seals.

Take the removed seal back to the Contractor’s shop as described in (SOW) Statement of Work 3.0.11 to determine the cause of the failure and provide a report to sufficiently describe the seal failure.

100% provide report with photos of failure locations.

Ship the rebuilt seals back to Owner.

Provide rebuilt seals that are rebuilt to Chesterton Standards with Chesterton qualified technicians and components as described in (SOW) Statement of Work Section 3.0.11 for the seal rebuild.

100% Rebuilt seals shipped back to USDA in good condition.

SURVEILLANCE: The Government COR will evaluate the services required by each delivery order to ensure compliance.

STANDARD: The Contractor shall perform all work required by the task or delivery order in a satisfactory manner in accordance with the appropriate SOW paragraph. The COR shall not consider the task or delivery order complete until all deficiencies have been corrected.

PROCEDURES: The Government COR will inspect all work tasks required by the task or delivery order to ensure contractor compliance with the Statement of Work (SOW) intermittently within the contract period if no complaints are received. Record results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, notify the contractor of the deficiencies for correction. The Contractor shall be given 24 hours after notification to correct the unacceptable performance.

9. DOCUMENTATION

The COR shall, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract.