QASP Pest Control Services.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

NONPERSONAL SERVICES FOR

SOUTH FLORIDA OPERATIONS OFFICE AOR

PEST CONTROL SERVICE

CONTRACT # W912EP-

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

CONTRACT NUMBER #W912EP-

Purpose

This Quality Assurance Surveillance Plan (QASP) is a developed and applied Government document used to ensure that systematic quality assurance methods are used in the administration of the Performance-Based Service Acquisition (PBSA) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the performance work statement; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.

Scope

It is important to understand the responsibilities of the parties and distinguish between the quality control plan and the QASP. The contractor is responsible for managing and developing a quality control plan to meet the quality standards established in the performance work statement (PWS).

The QASP is put in place to provide the Government surveillance and oversight of the Contractor’s efforts in fulfilling the terms of the contract. The QASP is not part of the contract, nor is it intended to duplicate the Contractor’s quality control plan. The Government may provide the Contractor with an information copy of the QASP to support the Contractor’s efforts in developing a quality control plan that will interrelate with the QASP.

Government Resources

The following personnel will implement all surveillance activities:

Contracting Officer - The Contracting Officer (KO) ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Assigned Contracting Officer:

Telephone Number:

Email Address:

Contract Specialist - is responsible for technical administration of the contract and assures all proper Government surveillance documentation is received and in the file from the Contracting Officer’s Representative (COR).

Assigned Contract Specialist:

Telephone:

Email Address:

Contracting Officers Representative (COR) - The COR provides detailed technical oversight of the Contractor’s performance and reports his or her findings to the Contracting Officer in a timely, complete, and impartial fashion to ensure the Government receives the services procured in accordance with the PWS. While the COR may serve as a direct conduit to provide Government surveillance and feedback to the Contracting Officer on the Contractor’s technical performance, he or she is not empowered to make any contractual commitments or authorize any contractual changes on the Government’s behalf. Any changes that may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Assigned Contracting Officer’s Representative (COR): DeeDee Pope Telephone Number: (863) 599-8215 Email Address: Deedee.M.Pope@usace.army.mil

Methods of QA Surveillance The methods of surveillance listed below shall be used in the administration of this QASP.

COR Observations - Indicates that the Contracting Officer’s Representative will be responsible for monitoring the Contractor’s performance in meeting a specific performance standard/acceptable quality level.

Reports - In the case of a written deliverable, COR Review will consist of 100% inspection of the specific deliverable and supporting documentation.

Day to Day support activities - COR Review will consist of periodic inspection or random monitoring. In addition, the COR will complete the QASP checklist monthly and file a copy in the contract file. COR will annotate date of check in comments section.

Customer Feedback - Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, or emailed and forwarded to the PM or COR who will assess the validity of the complaint and retain it in a documentation file. The PM shall also keep the tabulated results of all customer satisfaction surveys on file. The results of all monitoring activity shall be documented on the Surveillance Checklist or Activity Summary Form. This form will be developed by the requiring activity and provided to the Contracting Officer monthly.

The specific surveillance method for each performance standard and acceptable quality level is listed in the “Monitoring Method” column of the Performance Requirement Summary (PRS) as follows:

Performance Requirement Summary (PRS). The Government will assess the contractor’s performance compliance based on the following:

Performance Objective

(The Service required— usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Contractor Personnel Training

The Contractor shall ensure that all personnel assigned to work on this contract have the appropriate training, license, and certificates of training will be furnished to the COR.

100% compliance per each occurrence

100% Inspection

Hours of operations The Contractor shall operate 5 days per week, Monday through Friday from - 0700 am to 0400 pm, except for holidays as per the PWS.

100% compliance per each occurrence

Periodic Inspection

Scheduling The Contractor shall submit schedules 1 week in advance to the COR, indicating work to be performed, and location of work.

100% compliance per each occurrence

100% Inspection

Notification Areas where Govt employees are located, such as locks and Govt offices, the contractor will notify

100% Inspection Periodic Inspection these areas 24 hour in advance prior to arrival.

Documentation All pertinent documentation, such as work performed, identified, etc., will be provided to the COR within 24 hours.

100% compliance per each occurrence

100% Inspection

Deficiencies Any and all deficiencies will be corrected within 3 workdays.

100% compliance per each occurrence

100% Inspection

Accident Prevention Plan (APP)

The Contractor shall provide the USACE with a draft of the

APP.

Zero Deviations upon USACE approval of the APP

Accident Reporting and on-site monitoring

Documentation

The COR in addition to providing documentation to the Contracting Officer, must maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, surveillance checklists, and any actions related to the Government’s performance of the quality assurance surveillance function. All such records will be retained for the life of the contract and forwarded to the Contracting Officer upon completion. These files may be reviewed periodically by the Contracting Officer for compliance.

The COR will use the following Department of Army (DA) forms for surveillance:

DA Form 5475 – COR Surveillance Schedule DA Form 5481 – Tally Checklist DA Form 5477 – Customer Complaint Record DA Form 5479 – Contract Discrepancy Report