PWS Tucson Custodial Services v2.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

DEFENSE LOGISTICS AGENCY DISPOSITION SERVICES

TUCSON

CUSTODIAL SERVICES

TABLE OF CONTENTS

1. INTRODUCTION

2. PERIOD OF PERFORMANCE

3. TASKS TO BE PERFORMED

4. PLACE OF PERFORMANCE

5. FEDERAL HOLIDAYS

6. BASE/SITE ACCESS AND SECURITY

7. U.S. GOVERNMENT FURNISHED PROPERTY, MATERIALS, EQUIPMENT, AND SERVICES (GFP/M/E/S)

8. CONTRACTOR FURNISHED MATERIALS, EQUIPMENT, AND SERVICES (CFP/M/E/S)

9. QUALITY ASSURANCE (QA)

10. ACCEPTABLE PERFORMANCE LEVELS (APLs)

11. SPILL RESPONSIBILITY

12. ENVIRONMENTAL MANAGEMENT SYSTEM (EMS)

13. INVOICING INFORMATION

1. INTRODUCTION:

a. The Defense Logistics Agency Disposition Services (DLADS) is a Major Subordinate Command (MSC) of the Defense Logistics Agency (DLA) with the primary responsibility of disposing of and reutilizing Department of Defense (DoD) excess and surplus property generated by the military services. This is accomplished through reutilization to other DoD activities, transfer to other Federal agencies, donation to authorized state and local organizations, sale to the general public, or ultimate disposal through abandonment or destruction. The headquarters for DLADS is located in Battle Creek, Michigan. DLADS Tucson requires custodial services as described in this Performance Work Statement (PWS) for buildings 7814, 7818, 7819, and 7823.

b. Cleaning frequencies and performance requirements are established in Section 3. Cleaning services shall include all offices, lobbies, conference rooms, waiting areas, restrooms, and locker rooms.

c. The term Contractor applies to all subcontractor personnel/equipment/supplies that may be hired/provided by the Contractor

2. PERIOD OF PERFORMANCE:

a. This is a firm-fixed price time and materials contract which consists of one (1) 12-month base period and four (4) 12-month options. The total contract length shall not exceed five (5) years.

3. TASKS TO BE PERFORMED:

The Contractor shall:

a. Provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at DLADS Tucson in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance.

b. Hard floors (Non-Carpeted Floors, Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.) shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

c. The Contractor is not responsible to move larger items such as desks, bookcases, toolboxes, etc.

d. Carpets, including area and throw rugs, shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming.

e. Vacuum and/or clean interior and exterior floor mats (i.e., Walk-Off Mats). Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Remove soil and moisture underneath mats and return mats to their original location.

f. Empty all trash containers, including the restroom and locker rooms, dispose of trash, and return containers to their original locations. Provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

g. Glass on building entrance doors, shall be clean, free of streaks or other removable matter.

h. Window ledges will be clean and free of dirt and debris.

i. Clean and disinfect all surfaces of sinks, toilets, urinals, lavatories, dispensers, plumbing fixtures, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, and metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Mirrors shall be clean and have no streaks or other removable matter. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter.

j. Clean and disinfect facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

k. Ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within 2 hours of notification by the COR.

l. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces, including grout, shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

m. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

4. PLACE OF PERFORMANCE:

a. The Contractor shall provide custodial services on USG premises located at DLADS Tucson, 7030 East Irvington Road, Tucson, AZ 85707-4373 during normal business hours (0700-1530), except on recognized US holidays (See section 5) or when the USG facility/installation is closed due to local or national emergencies, administrative closing, or similar USG directed facility/installation closings.

b. Performance shall be at the designated location(s) specified by the COR. The Contractor shall, at all times, maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the USG facility/installation is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

c. Current locations within the site are Building 7814 (Scale House), Building 7818 (Administration Building), Building 7819 (A Building), and Building 7823 (Centralized Demilitarization Center).

5. FEDERAL HOLIDAYS:

a. The Contractor is not required to provide services on the 11 federal holidays observed by the DLA unless approved by the KO or COR. When the legal holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When the legal holiday falls on a Saturday, the preceding Friday is observed as the holiday. The following holidays are observed:

6. BASE/SITE ACCESS AND SECURITY:

a. The Contractor shall coordinate base installation access for all their employees. The Contractor shall be familiar with and comply with all Base Command policies regarding security considerations for all Contractor employees.

b. The Contractor, upon entering facility, will sign in at the front desk of building 7818. The Contractor will be given a badge to display on their person throughout the facility. Badges will be turned back into the front desk upon their completion.

c. Unscheduled gate closures by the installation security personnel may occur at any time causing all personnel entering or exiting a closed installation to experience a delay; this cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by Contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the Contractor employee’s installation driving privileges.

d. Contractor employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All Contractor employees shall always carry proper identification with them and shall be subject to such checks as may be deemed necessary. The Contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The USG reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of Contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

e. The Contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The Contractor and all associated employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation security personnel. The Contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD) and/or local policy. Should the Force Protection Condition (FPCON) change, the USG may require changes in Contractor security matters or processes.

f. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, DLA standards, instructions, and commercial practices.

g. The USG will provide security forces services (call 228-4444, for emergencies only), and fire protection services (call 228-3333). There are no emergency medical services available on Davis- Monthan AFB, therefore the contractor must dial 911 for emergency medical services. If the contractor calls 911 from a base telephone, they must tell the 911 operator that they are calling from DMAFB.

7. U.S. GOVERNMENT FURNISHED PROPERTY, MATERIAL, EQUIPMENT, AND SERVICES (GFP/M/E/S):

a. USG Furnished Facilities: None.

b. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The USG is not responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

c. The USG will not provide any equipment or supplies.

d. USG Furnished Utilities: Services: The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

e. The Contractor shall adhere to all base level utility conservation practices or requirements and operate under conditions that prevent waste of utilities.

f. The Contractor shall use existing bulk containers to dispose of trash or refuse generated from services detailed in this PWS. The Contractor shall adhere to all base level recycling programs.

8. CONTRACTOR FURNISHED EQUIPMENT AND SUPPLIES (CFP/E/S):

a. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance.

b. All equipment used in the performance of this contract shall be in good operable condition and carry an Underwriters Laboratory (U/L) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The COR may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

c. The Contractor shall provide all supervision, quality control, trained and certified employees, and a primary and alternate point of contact (POC) with phone number for the scheduling of any PM and/or emergency repair services.

9. QUALITY ASSURANCE (QA):

a. The USG will evaluate the Contractor’s performance under this contract IAW the Acceptable Performance Levels listed below. They are primarily focused on what the USG will do to ensure that the Contractor has performed IAW the performance standards as defined. They define how the performance standards will be applied, the method of surveillance, and the acceptable quality levels(s) or defect rate(s).

10. ACCEPTABLE PERFORMANCE LEVELS (APLS):

11. SPILL RESPONSIBILITY:

a. The Contractor is solely responsible for all spills or leaks during the performance of this contract, which occurs because of, or is contributed to by the actions of its agents, employees, or subcontractors. The Contractor shall clean up such spills or leaks to the satisfaction of the USG in a manner that complies with applicable Federal, state, and local laws and regulations. The clean-up shall be at no cost to the USG. The Contractor shall report all such spills or leaks, regardless of their quantity, to the COR and KO immediately upon discovery. A written follow-up report shall be submitted to the COR and KO no later than 24 hours after the initial telephonic report. The written report shall be in narrative form, and as a minimum shall include the following:

1) Description of the item spilled (including identity and quantity).

2) Whether the amount spilled is Environmental Protection Agency (EPA) or State reportable, and if so, whether it was reported. The exact time and location of the spill including a description of the area involved.

3) The containment procedures that were initiated.

4) A summary of any communications the Contractor has with the press or USG officials other than the KO and COR.

5) A description of the clean-up procedures employed or to be employed at the site including the disposal location of the spill residue.

12. DLADS ENVIRONMENTAL MANAGEMENT SYSTEM (EMS):

a. DLADS implemented an Environmental Management System (EMS) in accordance with ISO 14001:2015(E), DOD, and DLA requirements at all appropriate DLADS facilities. An EMS is an overall management system that includes organizational structure, planning activities, responsibilities, practices, procedures, processes, and resources for developing, implementing, achieving, reviewing, and maintaining the environmental policy of an organization. The DLADS EMS is designed to ensure that all personnel, including contract personnel, whose work activities can cause real or potential significant environmental impact, are aware of how their work supports the EMS and are competent to perform their roles, responsibilities and authorities while supporting the DLADS mission. The DLADS EMS program is explained in the agency EMS Core Instruction. Site supplements may detail information required by EMS at a local level such as local, state and host environmental regulations as well as local emergency procedures and operating procedures unique to the location. Site supplements also contain information concerning the local interaction between the appropriate DLADS tenant facility and the DOD/DLA host facility EMS program. Contractors and their personnel are required to be aware that each appropriate DLADS facility has an EMS and to be aware of EMS policies to perform work and/or gain access to an installation. Each DLADS facility maintains EMS awareness posters that identify the DLADS Environmental Management Representative (EMR) and host facility EMR for specific guidance concerning an individual facility’s EMS program. Contractors may request current copies of EMS information identified in this Section by contacting the local COR.

13. INVOICING INFORMATION:

a. The Contractor will invoice on a monthly basis through the Department of Defense Wide Area Workflow (WAWF) system. Invoices must be submitted through WAWF in accordance with Defense Federal Acquisition Regulations Supplement (DFARS) 252.232-7003. Refer to https://wawf.eb.mil for additional information.

b. The COR will verify contractor hours reported in WAWF compared to recorded hours during performance prior to approving the invoice.